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Lead Associate - Transactional Quality

Lead Associate - Transactional Quality

Vuram

7 - 11 years

5 - 10 Lacs

Gurugram

Posted:4 months ago| Platform:

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Skills Required

Training QA RCA ISO Lead Associate transactional quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Complete Daily Quality checks as per the process requirementProvides on time Feedback to the agents for the errors identifiedConduct Customer comeback analysis for all the errors received from the clientsTo meet the monthly sampling numbers as per the defined targetComplete the feedback targets as specified in the QSDContribute brainwave ideas to improve the processComplete the WB Role Roadmap within the stipulated timePrepare all team and client related reports for QualityComplete RCA for all the errors identifiedEnsure the QA process adheres to ISO guidelinesIdentify the improvement areas for staff and share it with the AM- QualityCommunication with clients on a periodic basisComplete the Calibration exercise on a periodic basis as definedCreate Error analysis/RCA Report within the defined timelineAttend all the development and quality trainings that are identified for a QAHelp operations in identifying the training needs for the ops associatesDrive projects and be part of the projects that are identified in the team

Qualifications

Graduate

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Lead Associate - Transactional Quality