Lead Associate - Transactional Quality

Job Description

From Finance backgroundTransactional Quality Role: Non-Voice -Minimum 2-3 years of experience in F&A Transactional Quality, with experience in RTR should be flexible with rotational shifts. Perform transactional quality checks based on sampling strategy ISO documentation & compliance checks Perform process quality checks as per frequency & agreed sampling strategy Provide feedback to associates on performance quality CCRP process adherence, record keeping and analysis Error trend analysis and defect reduction planning Prepare process specific reports and dashboards Participate in reviews/meetings Share inputs for Process Training Tracking SLA CTQs related to process accuracy Identify process specific improvement opportunitiesKnowledge / Qualifications / Competency / Work Experience :- - Any Graduate / PG, Good Communication / Presentation Skills. - Lean / Six Sigma Trained - Candidates only from a BPO / KPO Background - Candidates preferred from Finance Background - Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. -Candidates with VBA and advance excel skills would be preferred- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]. - Facilitate sharing of best practices from within and outside the organization and implement them. - Take charge of internal meetings / client meetings etc.- Create and manage performance dashboards which depicts business and ops metrics clearly. - Open to stretch if needed to meet team and organizational goals. - Accuracy & integrity in data handling - Ability to work with people and teams of diversified / different priorities - Ability to present/ address in public Qualifications Bcom