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Senior Group Manager - Transactional Quality

4 - 9 years

10 - 14 Lacs

Gurugram

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Service delivery Green belt Manager Quality Assurance Statistical analysis Six sigma certified MS Office Six sigma black belt Monitoring Auditing Lean six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAUDevelop a high performing team supporting Accounts and provide exceptional quality assurance services to WNS clients Drive and improve efficiency leading to better operating margins with strong focus on governance timelines and risk managementRedesign and deploy sampling and stratification strategy based on Compliance checks Financial processes volume and Value mix Errors Customer priorities and Agent performanceSLA baselining predictive SLA monitoring and reportingProvide thought leadership creative solutions and leverage problem solving techniques to drive continuous improvement Serve as an integral part of the enterprise ecosystem by participating in strategic projects RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism and control framework Provide meaningful business insights to all stakeholders indepth statistical analysis defects exceptions and trends leading to performance enhancement and client experienceDemonstrate Leadership Behaviors example Enterprise Thinking Effective and Quick Decision Making Making Collaboration EssentialFoster a spirit of continuous learning and collaboration across teams Qualifications QualificationGraduate, Green Belt Lean Six Sigma Certified Mandate, Black Belt Six Sigma preferred, MS office trained

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www.vuram.com

Information Technology and Services

San Francisco

51-200 Employees

193 Jobs

    Key People

  • Srinivasan P

    CEO

  • Ramakrishnan S

    CTO

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