Head Transactional Quality -Mandatory- COPC Certification

Job Opportunity: Head of Quality (Transaction Quality)

Location

About IGT Solutions

IGT Solutions Pvt. Ltd.

Role Overview

Head of Quality (Transaction Quality)

Key Responsibilities

Team & People Management

• Lead and mentor a team of Quality Evaluators and Team Leaders.
  
• Effectively manage team capacity, timelines, and performance goals.
  

Client & Stakeholder Engagement

• Liaise with internal and external stakeholders to align quality metrics with business objectives.
  
• Influence and drive quality improvement initiatives in collaboration with clients.
  

Quality Assurance & Process Improvement

• Maintain comprehensive transaction monitoring documentation.
  
• Identify trends, track process gaps, and implement effective corrective actions.
  
• Facilitate knowledge-sharing of best practices across teams.
  

Performance Benchmarking & Reporting

• Drive benchmarking activities to identify improvement opportunities.
  
• Analyze agent and process performance data to generate actionable insights.
  
• Ensure timely reporting and compliance on weekly dip checks, calibrations, and performance metrics.
  

Continuous Improvement

• Utilize Six Sigma methodologies to drive process and quality enhancements.
  
• Manage bottom quartile performance through strategic coaching and development plans.
  

Required Skills & Qualifications

• COPC Certification

  Mandatory
  
• Proficiency in

  MS Office

  (Excel, Word, PowerPoint)
• Strong leadership and supervisory skills
  
• Excellent communication skills (written & verbal English)
  
• Results-oriented and highly organized
  
• Expertise in

  Quality Control tools

  Pareto, Six Sigma, FMEA, SIPOC, etc.

Why Join IGT Solutions?

equal opportunity employer

Interested?

Send your resume via WhatsApp