194 Nps Jobs

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Achieving sales target through Assigned leads, which may be self generated or generated by branch,call centers & other sources Meeting prospective customers in the assigned geographic to understand their financial needs & selling insurance solutions

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Identify corporates in the given region & engage with senior management to get potential business. Selling insurance products like NPS, Gratuity, Annuity or group retirement benefits, group leave encashment, group term-life solutions to the corporates. Developing various strategies to tap potential corporates viz. private, government and MNCs. Identify and create database of new-age, untapped, sun rise industries. Responsible for entire sales life cycle which includes proposal making, documentation, commercial discussion, technology enablement etc. Coordination with internal departments like actuarial, operations, marketing etc. to ensure smooth customer service. Continued engagement with ex...

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performanc...

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) ...

Role Objective: Drive sales by acquiring retirement funds business from: Multinational corporations (MNCs) Indian private companies Banks State and Central Public Sector Undertakings (PSUs) Focus on key, mega, and PSU segments within the West Zone Core responsibility: Business development for Group Fund business Additionally, generate leads for other lines of business (LOBs), including: Group Term Insurance Group Credit Life National Pension Scheme (NPS) Other offerings from ABC entities Eligibility: Minimum 6 to 7 years of sales experience , preferably in financial services or corporate sales

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performanc...

Job description Job Responsibilities: 1. Oversee and manage the field service operations within the designated zone, ensuring timely and effective service delivery to customers. 2.Lead, mentor, and develop a team of service engineers and technicians, ensuring they have the necessary training and resources to perform their duties efficiently. 3.Build and maintain strong relationships with customers, addressing their service needs, resolving issues promptly, and ensuring high levels of customer satisfaction. 4.Monitor service performance metrics, analyze data to identify areas for improvement, and report on service operations to senior management. Technical / Desired Skills: Proficiency in the...

You will be responsible for managing bank staff and outsourced staff. You should have a minimum of 5 years of experience in contact center inbound/outbound processes, specifically in Banking/NBFC processes. It is essential to possess in-depth knowledge of the functioning of inbound and outbound contact centers, along with expertise in Vendor Management and billing. Your role will involve experience in cross-selling, achieving sales targets, managing service levels, handling escalations, and effectively managing complaints. Additionally, you should have a good understanding of training and quality standards, with knowledge of NPS being a requirement. Familiarity with handling inbound emails a...

The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences. Key Responsibilities Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. Monitor, evaluate, and report on agent-customer interactions using various performance metrics (e.g., CSAT, FCR, AHT, NPS, QA scoring). Design and execute QA audits; analyze trends and recommend improvements. Mana...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Noida location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologies...

Must have Min 1+yrs exp as a Team Leader from International Voice Telecom Sales Process BPO. Must know KPI's CSAT/NPS/AHT Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role Overview We are seeking a seasoned Customer Success Manager to lead strategic client relationships, drive adoption of Optimus solutions, and ensure long-term customer satisfaction and retention. The ideal candidate brings deep experience in enterprise SaaS, fintech, or financial services , thrives in a fast-paced, data-driven environment, and excels at balancing commercial outcomes with trusted advisory. Key Responsibilities Client Success Ownership Manage a portfolio of high-value enterprise clients across banks, PSPs, and large merchants. Lead onboarding, adoption, and ongoing engagement to ensure customers achieve measurable outcomes with Optimus. Strategic Growth Identify and execut...

You are a German Speaking Specialist with 13 years of experience in voice-based customer support, and you have the opportunity to join our dynamic Contact Centre team. Your role will involve providing comprehensive customer support through voice, email, and chat channels, showcasing your proficiency in both German (minimum B2 level) and English. Handling customer queries, cancellations, disputes, and resolution follow-ups efficiently will be a key responsibility. As part of your duties, you will be conducting quality audits of agent interactions to ensure compliance with QA standards, supporting new process rollouts by creating training materials and FAQs, and monitoring and improving NPS, C...

Job Title: Gainsight Developer Location: Remote (PAN India) Employment Type: Contract (Fulltime) About the Role We are looking for an experienced Gainsight Developer to support, enhance, and extend the Gainsight platform for our client. The ideal candidate will have strong expertise in Gainsight development, workflows, surveys, and Salesforce integrations, with a proven ability to customize and optimize the platform for business success. Key Responsibilities Support: Provide technical support to Gainsight users, troubleshoot and resolve issues, and maintain accurate ticket documentation. Configuration & Customization: Develop and configure enhancements, objects, fields, workflows, rules, das...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

About the Role .Key Account Manager/Senior Manager/Manager role is to create awareness on the NPS, its benefits to the Channel and work closely with them to ensure Axis Bank is the preferred partner for NPS amongst the Corporates. .Enabling the team by providing engagement with channel at the Mid and Senior level. Key Responsibilities .Responsible for meeting sales targets in the regions assigned by engaging with the Channel team and assist them with the product and performance report under NPS. .Conduct presentation for existing corporate employees and thereby migrate their legacy Pension Funds from other PFM to Axis Pension Fund. .Making and doing presentation on the NPS for various corpor...

Life Insurance Company is hiring Designation- Territory Sales Manager CTC - up to 8 lpa Channel - (NPS) Location- Bangalore Contact on 9111021561 Mail us shailja.p@bwise.in

As a Quality Manager for Finance and Accounting (FnA) processes, your primary responsibility will be to oversee the end-to-end quality management for all aligned processes, both for new hires and day-to-day operations. Leading a team of Quality Analysts and leads, you will ensure that all deliverables are completed accurately and within the specified timeframes. Your role will involve devising a robust sampling strategy, calibration methods, ISO compliance, and handling customer complaints or incidents efficiently. It will be crucial to identify opportunities for continuous improvement projects to enhance process efficiency and overall business performance. You will also be leading or mentor...

Title:- Senior Manager Grade:- L4 Department:- Operations Sub Department:- Policy Servicing ETE handling for all payouts Vendor management & co-ordination for smooth processing Co ordinate with multiple stake holders for processing requests Identify gaps in processes and build controls and take up projects Audit data preparation and closing the findings Managing NPS for payouts; driving communication and DC% for payouts. Key Responsibilities , 1. Maintaining ETE TATs 2. Maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to audit. 3. Identifying pain areas in the current processes & build controls & also take up for system development. 4...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologi...

Role & responsibilities Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements, Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations. Ensure that regular Gauge RNR & Calibrations ar...