Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
0.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Monks got its start in 2001, and since then we&aposve grown a lot. With offices all around the globe and around 7,500+ employees, we deliver A-level work that&aposs won hundreds of Cannes Lions and FWAs. We are leading the way in building integrated teams to bring a full suite of best in class offerings to world renowned companies. Were talking big. We accomplish amazing work through our people, by remaining agile and executing exemplary work in real-time for our global clients. Our work is bundled by teams, not by organizational layers. But it&aposs not all work. Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture. If youre intrigued, read on as we may have the dream job for you. Now, about the opportunity: In the Network Engineer role youll manage all networking activities (Internet, LAN, dynamic routing, VPNs, Firewalls, Wi-Fi etc.) for all Monks sites around the globe, with main focus in the APAC region. You will do this as part of a global team and identify yourself with a flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity. Key Responsibilities Youll manage all networking activities (Internet, LAN, dynamic routing, VPNs, Firewalls, Wi-Fi etc.) for all Monks sites around the globe Youll be in charge of the administration of network assets Youll handle the preparation and deployment of network changes Youll automate the operational and maintenance work as much as possible Youll monitor, analyze, and report metrics of network services Requirements Relevant certifications on network and firewall technology and solutions with a high preference for Fortinet NSE 4, 5, 6, 7 etc. Hands-on experience with different Fortinet products, including FortiGates, FortiSwitches, FortiAPs, FortiAnalyzer, FortiManager Hands-on experience with wireless networks including Aruba Wireless, FortiAPs, UniFi , Extreme Hands-on experience with Juniper Routers and Switches Hands-on experience with fiber optic networks of various speeds Deep knowledge on DNS, DHCP, Routing/Switching and Routed Protocols (OSPF, BGP) Epic network troubleshooting skills Excellent documentation skills Experience with network monitoring tools (Zabbix & LibreNMS preferable) Youre Fluent in English, both spoken and written. Ability to learn quickly and share knowledge Strong social skills Excellent interpersonal skills Outstanding time management skills Intrinsic curiosity Self-motivation Attention to detail A balanced approach to stressful situations Pluses Intermediate Linux experience. Know why things work on a Linux system -- not just how to configure them Knowledge on Windows operating systems including Active Directory, Certificate Authority, NPS etc. Experience with virtualization Write scripts in some administrative language (Python preferable) Hybrid work modal. About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AImanaged by the industrys best and most diverse digital talentto help the worlds trailblazing companies outmaneuver and outpace their competition. Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweeks Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchangers Programmatic Power Players list every year (2020-24). In addition to being named Adweeks first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweeks Top 100 Global Most Loved Workplaces 2023. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better representsand resonates withthe world around us. Show more Show less
Posted 2 days ago
15.0 - 20.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Customer Experience Leader at HCL, you will leverage your 20 years of experience in Customer Experience and Process Excellence to create, manage, and execute the customer experience strategy for our clients. In this global leadership role, you will craft customer journeys and establish world-class experiences for our clients" customers. Collaboration and innovation are key as you set strategies and initiatives for business processes, digital transformation, technology, and organizational enhancements. Your responsibilities will include developing a Customer Experience strategy that integrates with all business functions to consistently deliver exceptional end-to-end customer experiences across various stages, channels, and touchpoints. You will engage with customer-facing teams to gather feedback, derive insights for improvements, and instill a customer-centric approach in all interactions. Additionally, you will lead the deployment of CCAS platforms, drive AI/Gen-AI adoption, measure delivery ROI, and implement analytics strategies for service excellence. Key Skills and Competencies for this role include experience in driving customer experience strategies for Technology, Manufacturing, and Retail clients, proficiency in CCAS and Customer Experience platforms, strong business insight, emotional intelligence, and the ability to work effectively in a dynamic environment. You should possess strategic thinking, analytical skills, and the capacity to lead teams through change while maintaining a customer-focused mindset. Ideal candidates will hold a Bachelor's degree (Master's degree preferred) and have a minimum of 20 years of relevant experience, with at least 15 years dedicated to driving customer experience strategies. A background in managing Contact Centre operations for over 10 years is also required. If you are seeking a challenging opportunity to shape customer experiences, drive transformation, and deliver exceptional results, we invite you to apply for this position. This role is based in India.,
Posted 4 days ago
5.0 - 7.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Description: Position Summary: The IT Network Administrator is responsible for overseeing and managing the organization&aposs IT network environment, including hardware and software. The role also includes incident and change management and supporting employee on- and off-boarding processes. To succeed in this position, candidates should have at least five years of experience in network administration or a similar role. Strong communication skills, both written and verbal, are essential. Technical expertise in network management, system security, and a variety of operating systems is required. Problem-solving abilities and customer service skills are also important for this role, and relevant certifications will be considered advantageous. Responsibilities: Ensure network availability and quality, performing repair actions in collaboration with local teams. Configure, change, update network and firewall devices, policies and rules. Monitor network and associated systems to maintain optimal performance. Analyze, troubleshoot, and resolve problems. Conduct daily performance analysis and troubleshoot root causes of issues. Maintain up-to-date documentation to ensure accuracy and compliance. Monitor and enforce the company&aposs information security policy and compliance with the regulation. Manage secure configurations and changes for networks, firewalls, hardware, systems, and mobile devices. Identify appropriate technologies, equipment, and software for building networks. Managing and maintaining our IT network in Logistics, including routers, switches, firewalls, and wireless networks. Recommending and contributing changes in network security. Coordinating and scheduling downtime for maintenance, patching and upgrades of network devices and systems. Perform Incident management troubleshoot and resolve incidents. Perform Change management plan and implement changes. Manage and handle logistics for IT equipment. Support the IT aspects of employee on- and off-boarding processes. Follow up on ticket requests and escalate as needed. Requirements: 5 years of relevant experience as Network Administrator or similar position. Fluent in English, both written and verbal. Excellent communication and problem-solving skills. Excellent customer service skills. Ability to work well in a team and under tight deadlines. Experience with OSI Model Experience with network protocols: OSPF, RSVP/LDP, TCP/IP, RIP, VLANs, Port-security Experience with routing, switching, firewalling, and related network protocols (ICMP, ARP, Port-security, etc.). Experience with managing switches and routers, firewalls, cloud network. Experience with AD, DNS, ADFS, DHCP, NPS, CA. Shift Timings- 2 pm IST to 11 pm IST. Should be open to work on weekend as per Business requirements or in rotational / night shifts. Preferred Requirements: Experience with Atlassian products (Jira Service Management). Virtualization certificates. Windows Server certificates. Network infrastructure certificates. ITIL certificates. Other IT related certificates. AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Show more Show less
Posted 5 days ago
3.0 - 8.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Life Insurance Company is hiring Designation- Territory Sales Manager ( NPS) CTC - up to 8 lpa Location- Bangalore Any candidate who have an Life Insurance NPS sales exp. can apply Contact on 9111021561
Posted 5 days ago
3.0 - 7.0 years
0 Lacs
jaipur, rajasthan
On-site
As a key member of the team, you will be responsible for leading research projects in NPS, Market Research & Insights, and transforming data into actionable insights to enhance client strategies. Your role will involve collaborating with clients to ensure satisfaction and retention while also managing key client accounts effectively. You will be tasked with mapping and analyzing customer journeys to identify areas for improvement in the customer experience, and providing recommendations to enhance overall satisfaction. Additionally, you will work cross-functionally within the team, providing strategic inputs and supporting leadership initiatives to drive thought leadership within the organization. In terms of business development, you will play a crucial role in identifying and cultivating new business opportunities, building strong pipelines, and creating customized proposals to meet the needs of potential clients. Your proactive approach to business development will be essential in driving growth and success for the organization. This is a full-time, permanent position that offers benefits such as health insurance, a day shift schedule, and performance bonuses. The work location is in person, providing you with the opportunity to collaborate closely with team members and clients to achieve shared goals and drive business success.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a professional in the field of NPS, Market Research & Insights, you will be responsible for leading research projects and translating data into valuable insights. Your expertise will be crucial in collaborating on client strategies to drive business success. You will play a key role in client and relationship management by taking ownership of key client accounts. Your focus will be on ensuring client satisfaction and retention through personalized service and effective communication. Customer journey mapping will be a significant aspect of your role, where you will analyze and map customer journeys to identify opportunities for enhancing the overall customer experience. Your recommendations for CX improvements will be instrumental in shaping strategic decisions. Collaboration with cross-functional teams and providing strategic inputs to support leadership will be essential. Your ability to contribute to thought leadership initiatives will help in driving innovation and excellence within the organization. In the area of business development, you will be tasked with identifying and generating new business opportunities. Building and maintaining strong pipelines, as well as creating custom proposals, will be key responsibilities to drive growth and expansion. This position offers a full-time, permanent job type with benefits such as health insurance and performance bonuses. The work schedule is during the day shift, and the work location is in person, providing an opportunity for professional growth and development in a dynamic and collaborative environment.,
Posted 1 week ago
5.0 - 10.0 years
5 - 7 Lacs
Bengaluru
Work from Office
: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani
Posted 1 week ago
4.0 - 9.0 years
4 - 8 Lacs
Mumbai, Hyderabad
Work from Office
Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Team Leader from International Voice process - ECommerce Pref. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
1.0 - 4.0 years
4 - 4 Lacs
Kottayam, Thrissur, Bengaluru
Work from Office
* Drive revenue via leads from 4–5 assigned banks * Share incentive programs with bank staff * Ensure medicals & quick policy issuance * Explore new markets as per strategy * Cross-sell & up-sell to customers * Build strong bank staff relations
Posted 1 week ago
9.0 - 14.0 years
25 - 40 Lacs
Chennai
Work from Office
Purpose We are looking for a dynamic and experienced CX professional to lead and support customer experience initiatives across the organization. The role will involve CX planning, data-driven presentation development, project execution, and cross-functional collaboration to improve customer journeys and service delivery. Key Responsibilities Support the CX in developing and driving customer experience roadmaps. Contribute to annual and quarterly CX planning, reviews, and strategy alignment with business goals. Prepare high-quality business presentations for CX planning, Monthly Performance Reviews (MPR), and leadership meetings. Sound knowledge on Fintech tools and business opportunities. Convert raw data into meaningful insights and visuals (PPTs, dashboards, charts, etc.). Interpret CX-related data (complaints, service levels, etc.) and translate them into actionable insights. Lead and support customer experience improvement projects (digital, service, process re-design) Ensure project timelines and outcomes are met. Analytical mindset with attention to detail. Experience in managing customer journey mapping or design thinking projects. Self-driven with ability to manage multiple priorities. Qualifications Graduate / Postgraduate in Business, Marketing, or related fields Experience 10 -12 years experience in handling Customer Experience Management, planning and Projects Functional Competencies Exceptional interpersonal, customer service, problem-solving and conflict resolution skills Proven experience in customer experience, data analysis, and planning presentations. Flexible and open to work in shifts and on holidays Understanding for operational budgets and expenses Strong knowledge of Excel, PowerPoint, and basic analytics tools. Understanding of digitization and industry paced fintech applications Good communication, presentation, and stakeholder management skills. Familiar with NPS, CSAT, complaint handling frameworks, VOC (Voice of Customer) analysis Dashboard and MIS preparation and management Project management experience will be a strong advantage. Behavioral Competencies Strong Analytical and Problem-Solving skills Proven interdepartmental coordination and competent team player Excellent written and verbal communication skills Ability to work independently in a fast-paced environment Please share profiles at pallavi.singh@tvscredit.com
Posted 1 week ago
8.0 - 20.0 years
0 Lacs
punjab
On-site
The Security Program Manager in Sydney is responsible for leading and managing the Cybersecurity Landscape for clients, ensuring the successful delivery of all contractual obligations through thought leadership and support of cybersecurity strategy. With a minimum of 8 to 10 years of experience in the Cyber Security domain, the ideal candidate will manage various security tracks within the account, including Identity & Access management, Network Security, Endpoint Security, GRC, and Application Security. In this role, you will drive excellent Customer Satisfaction and NPS by collaborating with clients, partners, employees, and agencies to ensure project success. You will support the development, implementation, and communication of cybersecurity activities and programs, as well as lead the set-up and execution of program events, briefings, and meetings. Moreover, the Security Program Manager will liaise with other teams to identify and leverage opportunities with other programs across the organization. You will be responsible for managing multi-functional team coordination, opportunity screening, benefit/cost analysis, issue resolution, and reporting to ensure SLA compliance, process adherence, and process improvisation to achieve operational objectives. Additionally, you will revise and develop processes to enhance the current Security Operations Framework, review policies, and address challenges in managing SLAs. The role also includes the management, administration, and maintenance of security devices comprising state-of-the-art technologies, as well as serving as the single point of contact with the client's CISO for existing landscape and future requirements by acting as a Security Consultant for the client.,
Posted 1 week ago
4.0 - 9.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
Responsibilities: Customer Facing: Provide the best user experience for our customers and be their primary point of contact. Primarily responsible for initiating, managing, and maintaining strong relationships and building client engagement with all stakeholders at the client end in a structured manner. Document customer requirements, and understand the nuances of their work processes, the pain points, and resulting needs. Seamlessly onboard and set up new customers to accustom to the Zyla product - operations, reporting, escalations/raising tickets etc. Hold Zyla product demonstrations for prospective corporate partners. Aid in product design and product development. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Look into customer engagement and ensure improvement on key success metrics and factors such as increasing product adoption, increasing Net Promoter Score (NPS), reducing churn and thereby increasing renewals. Interpret customer insights with the Sales team to drive changes in the product and act as the voice of the customer for the Product team. Offer: Opportunity to directly work on a very innovative product that has a big societal impact. Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus. An open setup where you can innovate every day. A home-like office with home-like perks :) Skills : - Blended process,Chat process,Voice process,Excel,Net Promoter Score,NPS,Customer Support,Client Relationship Management,Client Onboarding,Customer Engagement,Customer Retention,Customer Success,Client handling,Excellent verbal and written communication skills,client onboarding experience Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
Posted 1 week ago
6.0 - 11.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136
Posted 1 week ago
3.0 - 5.0 years
15 - 20 Lacs
Gurugram
Work from Office
About the Role As a Customer Experience Manager, you would be the owner of driving best in class customer experience, in the most efficient manner. This would mean driving continuous improvements in grievance handling, Net Promoter Score (NPS) insights, reviews and ratings and quality assurance (both operational as well as quality metrics) to ensure quality resolutions with fast turnaround times. You will play a critical role in converting voice-of-customer data whether through complaints, NPS responses, or reviewsinto process, product, or communication improvements . Youll manage a high-performing support team, ensure quality call interactions through audits and coaching, and collaborate with cross-functional teams to enhance the overall customer journey. Responsibilities: Grievance Handling & Resolution: Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms. Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous creation & updation SOPs, FCR scripts, best practices, campaign dispositions/fields, CRM fields etc NPS Ownership: Drive NPS survey design, data collection, and analysis. Generate actionable insights from promoters, passives, and detractors to improve products, services, and customer journeys. Customer Insight & Analytics: Analyze top complaint categories/sub-categories and initiate process or product improvements. Share regular dashboards and insight reports with stakeholders. Call Quality & Agent Performance: Lead call quality audits and scoring to enhance agent effectiveness, FCR, and customer satisfaction. Drive ongoing training and coaching based on quality insights. Reviews & Ratings: Monitor and influence online reviews across platforms. Implement initiatives to increase positive ratings and reduce negative feedback through timely intervention and resolution. Vendor Management: Manage vendor relationships to ensure compliance and performance against targets Operational Excellence: Improve inbound metrics like AHT, FCR, abandon rate, and callback SLAs. Implement automation and best practices to boost overall service efficiency. Requirements : Overall work-experience of 3+ years with 2+ years of experience in grievance handling/ Call centre inbound operations/ NPS improvement / project management Detail oriented Strong verbal and written communication skills Preferred experience in start-up environment Vendor Management experience, especially with call centres Experience of working with CRM tools like Zendesk Proficient in Excel What do we offer? Competitive remuneration as per current industry standards. Benefits as per regional norms. A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself. An opportunity to work alongside some of the best minds in the industry.
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Mumbai, Maharashtra, India
On-site
Drive NPS acquisition through EBFS, Branch Banking and other channels of the Bank for achievement of target allocated by Sr. Management of the Bank. Strong engagement with large branches, and Relationship Management Team in branch branches for enhancing retail NPS. Engage with sales teams in EBFS to generate leads from existing corporates relationships for implementation of Corporate NPS program. Meet decision makers in Corporates for NPS presentations leading to closures. Work with corporate HR/Finance team to increase the penetration of NPS. Facilitate / participate in induction activities at corporates to enroll employees in the scheme along with account opening. Drive the contests given by PFRDA with channels and ensure winners are felicitated and highlighted to motivate entire channel. Regular meeting and intense interactions with business /sales channels to generate leads, solve queries. Liaison and interact with external stakeholders such as PFRDA, NPS Trust, 3 CRAs, business partners at Regional levels. Preferred candidate profile Sales and Influencing Skills Channel Management Good communication skills Ability to interact with Seniors Ability to manage multiple products Exposure to NPS and EBFS channels preferable
Posted 1 week ago
4.0 - 9.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
1.0 - 6.0 years
2 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Greetings from Kotak Life Insurance!! We are Currently hiring For a Relationship Manager In our Direct Marketing Channel. If you are interested in sales and want to earn good incentives along with career then share your resume on kli.krunali-kini@kotak.com or call on 9975341093 Role & responsibilities - Convert leads and generate business through leads shared by the organization - Visit potential customers for new business - Grow existing accounts and develop new accounts in order to meet sales and profitability goals establish by the Direct-Sales Management - Keep database current and accurate with: target customer, current customer and future customer - Ensuring that business targets are met month on month - Working on pre-fixed appointments. Preferred candidate profile Perks and Benefits Qualification - Any Graduate Perks and benefits - High Earning potential through Incentives as well as BDAs (business Development Allowance) - Defined Career Growth path - Fast track promotion on completion of Goal Sheet - Regular Skill enhancement programs These is 100% Field Sales work
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Team Leader for Technical Support Engineers, you will be responsible for managing a team of technical support engineers. Your core responsibilities include directing, administering, and controlling day-to-day operations to ensure compliance with company and regulatory guidelines. Your primary focus will be on providing high-quality service and an extraordinary customer experience. In this role, you will be tasked with managing staffing levels by implementing appropriate hiring and attrition management strategies. Additionally, you will be responsible for schedule management and rostering to optimize team efficiency. Furthermore, you will play a key role in promoting the development of the area management team and succession planning. This will involve coaching, training, and leadership development to ensure a capable and skilled workforce. The ideal candidate should have proven work experience as a Team Leader or Front Line Manager for a technical team. You should possess in-depth knowledge of performance metrics such as NPS and CSAT. Strong organizational and time-management skills are essential for success in this role. Excellent communication skills and the ability to handle clients effectively are also required. If you are looking for a challenging opportunity to lead a technical support team and drive operational excellence, this position may be the perfect fit for you.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
jaipur, rajasthan
On-site
As a Digital Marketing Manager at Thrillophilia in Jaipur, you will play a crucial role in the success of India's biggest online platform for travel experiences and activities. Your primary responsibility will be to work closely with the media, tech, and marketing teams to drive growth and empower them to achieve their goals. You will be expected to dive into various aspects of digital marketing with a proactive attitude to take things to the next level. Your deep analytical mindset will be essential as you love crunching numbers and constantly monitoring the performance metrics to make data-driven decisions. Understanding the user interface (UI-UX) and customer journey will be key to improving the overall user experience on the platform. You should be ready to tackle challenges head-on, even in the absence of sufficient resources, and come up with innovative solutions to drive results. Your role will encompass a wide range of digital marketing activities, including but not limited to retention strategies, app installs, website transactions, automation, product launches, and portfolio management. You should possess strong project management skills to lead a team effectively while also being capable of delivering results independently. Being a multitasker is essential in this role as you will be navigating through various digital landscapes such as content marketing, performance marketing, media buying, product marketing, customer sentiments analysis, NPS (Net Promoter Score), funnel optimization, and email marketing among others. To be successful in this position, you should have 3-6 years of experience in a similar role, along with excellent verbal and written communication skills. Attention to detail, multitasking abilities, leadership qualities, and decision-making skills are also essential for this role. Strong copywriting skills will be advantageous in creating impactful marketing campaigns. If you are ready to take on the challenge of driving digital marketing initiatives for Thrillophilia in Jaipur and have a passion for scaling growth opportunities, we look forward to welcoming you to our dynamic team.,
Posted 2 weeks ago
6.0 - 11.0 years
4 - 6 Lacs
Kolkata, Lucknow, Delhi / NCR
Work from Office
Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136
Posted 2 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Kolhapur, Ahmednagar, Amravati
Work from Office
Greetings from Kotak Life Insurance!! We are Currently hiring For a Relationship Manager In our Direct Marketing Channel. If you are interested in sales and want to earn good incentives along with career then share your resume on kli.sana-qureshi@kotak.com or call on 7558602631 Location: Solapur, Goa, Kolhapur, Ahmedanagar, Amravati, Nashik, Rajkot, Baroda, Ahmedabad, Surat, Mumbai - Andheri, Thane. Role & responsibilities - Convert leads and generate business through leads shared by the organization - Visit potential customers for new business - Grow existing accounts and develop new accounts in order to meet sales and profitability goals establish by the Direct-Sales Management - Keep database current and accurate with: target customer, current customer and future customer - Ensuring that business targets are met month on month - Working on pre-fixed appointments. Preferred candidate profile Perks and Benefits Qualification - Any Graduate Perks and benefits - High Earning potential through Incentives as well as BDAs (business Development Allowance) - Defined Career Growth path - Fast track promotion on completion of Goal Sheet - Regular Skill enhancement programs These is 100% Field Sales work
Posted 2 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Nashik, Rajkot, Amravati
Work from Office
Greetings from Kotak Life Insurance!! We are Currently hiring For a Relationship Manager In our Direct Marketing Channel. If you are interested in sales and want to earn good incentives along with career then share your resume on kli.krunali-kini@kotak.com or call on 9975341093 Location: Solapur, Goa, Kolhapur, Ahmedanagar, Amravati, Nashik, Rajkot, Baroda, Ahmedabad, Surat, Mumbai - Andheri, Thane. Role & responsibilities - Convert leads and generate business through leads shared by the organization - Visit potential customers for new business - Grow existing accounts and develop new accounts in order to meet sales and profitability goals establish by the Direct-Sales Management - Keep database current and accurate with: target customer, current customer and future customer - Ensuring that business targets are met month on month - Working on pre-fixed appointments. Preferred candidate profile Perks and Benefits Qualification - Any Graduate Perks and benefits - High Earning potential through Incentives as well as BDAs (business Development Allowance) - Defined Career Growth path - Fast track promotion on completion of Goal Sheet - Regular Skill enhancement programs These is 100% Field Sales work
Posted 2 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Kolhapur, Solapur, Ahmednagar
Work from Office
Greetings from Kotak Life Insurance!! We are Currently hiring For a Relationship Manager In our Direct Marketing Channel. If you are interested in sales and want to earn good incentives along with career then share your resume on kli.krunali-kini@kotak.com or call on 9975341093 Location: Solapur, Goa, Kolhapur, Ahmednagar, Amravati, Nashik, Rajkot, Baroda, Ahmedabad, Surat, Mumbai - Andheri, Thane. Role & responsibilities - Convert leads and generate business through leads shared by the organization - Visit potential customers for new business - Grow existing accounts and develop new accounts in order to meet sales and profitability goals establish by the Direct-Sales Management - Keep database current and accurate with: target customer, current customer and future customer - Ensuring that business targets are met month on month - Working on pre-fixed appointments. Preferred candidate profile Perks and Benefits Qualification - Any Graduate Perks and benefits - High Earning potential through Incentives as well as BDAs (business Development Allowance) - Defined Career Growth path - Fast track promotion on completion of Goal Sheet - Regular Skill enhancement programs These is 100% Field Sales work
Posted 2 weeks ago
6.0 - 11.0 years
8 - 12 Lacs
Bengaluru
Hybrid
Hands on experience in F&A Process for Quality Assurance Managing QAs Provide coaching and mentoring to the QA team Should be working as AM pr lead for min 1.5 years Flexible with 1pm - 10pm shift
Posted 2 weeks ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
39581 Jobs | Dublin
Wipro
19070 Jobs | Bengaluru
Accenture in India
14409 Jobs | Dublin 2
EY
14248 Jobs | London
Uplers
10536 Jobs | Ahmedabad
Amazon
10262 Jobs | Seattle,WA
IBM
9120 Jobs | Armonk
Oracle
8925 Jobs | Redwood City
Capgemini
7500 Jobs | Paris,France
Virtusa
7132 Jobs | Southborough