283 Nps Jobs

About the Role .Responsible for meeting sales targets .Conduct presentation for existing Government employees .Call and regularly visit for sales calls .Retirement planning like Annuity Sales .Manage Axis Bank branches assigned and activate the channel partners Key Responsibilities .Responsible for meeting sales targets by daily connecting with the Nodal Officers / employees in Government offices and assist them with the product and performance report under NPS. Guide them with the end-to-end processes by ensuring employee opts for Axis PFM at time of NPS registration. .Conduct presentation for existing Government employees and thereby get their existing Govt employees migrate their legacy P...

Role & responsibilities This is a high-ownership individual contributor role that sits at the intersection of marketing, analytics and business strategy. The person will be responsible for defining what customer satisfaction means for SuFin, setting up measurement frameworks from scratch and ensuring the voice of the customer is heard and acted upon across teams. Key Responsibilities Voice of Customer & Insights Set up and own the Voice of Customer (VoC) framework qualitative and quantitative. Conduct direct customer conversations across segments (buyers, sellers, financiers) to identify friction points and opportunities. Analyze feedback, complaints and data trends to create actionable insi...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Strong oral and written communication skills; ability to draft and respond to client emails effectively. Skilled in stakeholder management and client handling; able to resolve queries and build professional relationships. Proficient in Microsoft Office (Excel and PowerPoint). Monitor and resolve data integrity issues in coordination with IT/data teams. Manage daily operations to ensure process efficiency and compliance. Support new product development and technology initiatives. Required 2+ years of experience in any operations / back office experience with client handling and MIS experience. Should have Fluency in English and Hindi - mandatory.

Position Overview: As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance target...

In this role, you will ensure full compliance with statutory requirements, including TDS, Provident Fund (PF), Professional Tax (PT), National Pension System (NPS), and Goods & Services Tax (GST). Qualifications required for this position include: - Bachelors degree in Accounting, Finance, or related field (B.com/M.com/CA Inter) - In-depth knowledge of TDS, PF, PT, NPS, and GST regulations - Strong accounting skills; experience with Zoho accounting software preferred - Excellent attention to detail, analytical skills, and ability to maintain confidentiality - Good communication and interpersonal skills Preferred qualifications: - Prior experience in a similar role in a mid- to large-sized or...

Job Title: AOVPN Specialist Location: Mumbai / Bangalore Experience : 7 - 10 Years Job Summary We are seeking an experienced AOVPN Specialist to provide hands-on support and administration for VPN connectivity, authentication, and performance for corporate users. The candidate will manage AOVPN infrastructure, certificates, device configurations , and ensure secure remote access compliance across Windows environments. Key Responsibilities Provide support for AOVPN-related incidents and service requests. Troubleshoot and resolve issues related to VPN connectivity, authentication, performance, and certificates. Monitor AOVPN infrastructure health and implement custom health monitoring scripts ...

Roles and Responsibilities: Manage and oversee complete service department operations as per Maruti Suzuki standards. Ensure achievement of service revenue, labour, and CSI/SSI targets . Supervise workshop productivity, quality, and turnaround time (TAT) . Monitor DMS entries, job cards, and warranty claims . Handle customer escalations and ensure prompt resolution. Coordinate with Parts, Bodyshop, and CRM teams for smooth workflow. Lead, guide, and motivate the service team for higher performance. Conduct regular reviews and submit MIS reports to management. Preferred Candidate Profile: Qualification: B.E. / B.Tech / Diploma in Automobile or Mechanical Engineering. Experience: Minimum 1015 ...

Lead a group of AMs/TLs to meet all SLA’s Drive customer experience metrics Workflow monitoring, process improvement, training, reporting & special projects Provide recommendations for strategies & process improvements Required Candidate profile 8-12 yrs of BPO experience & 5+ yrs in a Global Telecom Process working as AM (2+ yrs) or Manager supporting US/Global Operations Excellent Communications 24/7 shifts. Call @ 040-35596951/8977001402 Perks and benefits Candidates can call @ 040-35596951/8977001402

Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager US Healthcare Process Require Experience in Healthcare(Mandatory) Experience in Prior Authorization is preferred Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills CTC UPTO 9.5PA Shifts 24*7 Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities: ? Handle a team of 20 to 30 people. ? Responsible for New Hire training and Quality audits. ? This role requires day to day communication directly with the US clients. Report creation and publishing. Res...

To build a career in financial product distribution by developing expertise in various investment instruments, understanding client requirements, and supporting the sales and promotion of Where2Invests flagship investment offerings. Key Responsibilities: Learn and develop in-depth knowledge of investment products such as Mutual Funds, Fixed Deposits, Bonds, PMS, AIFs, NPS, Sovereign Gold Bonds, Insurance-linked, and Equity-linked products . Educate and guide potential investors about Where2Invests new product offerings and how they enhance their existing portfolio. Assist senior sales managers in client acquisition, onboarding, and servicing processes. Participate actively in financial liter...

To build a career in financial product distribution by developing expertise in various investment instruments, understanding client requirements, and supporting the sales and promotion of Where2Invests flagship investment offerings. Key Responsibilities: Learn and develop in-depth knowledge of investment products such as Mutual Funds, Fixed Deposits, Bonds, PMS, AIFs, NPS, Sovereign Gold Bonds, Insurance-linked, and Equity-linked products . Educate and guide potential investors about Where2Invest’s new product offerings and how they enhance their existing portfolio. Assist senior sales managers in client acquisition, onboarding, and servicing processes. Participate actively in financial lite...

Customer Communication & Escalation Handling Ensure clear, consistent, and effective messaging across all customer touchpoints. Manage and resolve customer escalations promptly to maintain positive experience. Stakeholder Engagement Lead discussions with sales, solutions, product, and support teams. Align customer experience strategies with business needs. Data Analytics & Dashboard Monitoring Apply basic SQL skills to analyze customer data. Use analytics tools like Grafana and Power BI to extract insights. Monitor key metrics to support data-driven decisions in logistics and warehouse automation. Customer Success Initiatives Develop initiatives to improve CSAT, NPS, on-time AMC renewals, an...

As the Head Delivery & Client Onboarding at Locus, you will play a crucial role in building and leading the global delivery organization, overseeing end-to-end client onboarding, implementation, and go-live processes for enterprise customers, with a focus on Western markets such as North America & Europe. Your responsibilities will include: - Build & Lead the Delivery Function: - Establish the global delivery organization from scratch, including designing processes, governance models, and performance metrics. - Recruit, mentor, and expand a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding specialists. - Foster collaboration betw...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we ...

Assistant Manager Operation International CS Voice Process Min 1yr exp as AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Role Overview We are hiring a Team Leader with proven experience in managing teams within the BFSI Voice Process domain (Banking, Financial Services, and Insurance). The ideal candidate will be responsible for driving team performance, managing KPIs, and ensuring process excellence by implementing quality tools and customer satisfaction frameworks. Key Responsibilities Supervise and lead a team of customer service agents handling BFSI voice processes Monitor team performance to achieve KPIs like AHT, NPS, CSAT, shrinkage, and attrition Conduct regular coaching, feedback sessions, and performance evaluations Implement and utilize 7 QC tools and BQM (Business Quality Management) for quality en...

The General Manager - Sales at Maruti Suzuki ARENA/NEXA drives sales strategies, monitors market trends, expands the customer base, leads the sales team, ensures customer satisfaction, executes marketing campaigns, maintains compliance. Required Candidate profile Sales leadership, Territory development, Showroom performance, Sales process optimization, Lead generation, CDI / NPS, Data-driven decision making, Customer retention

As a Customer Experience Manager at SolarWinds, you play a crucial role in driving operational excellence across the customer journey by leveraging data, automation, and strategic insight. Your responsibilities include: - Use metrics, analytics, and feedback loops to identify friction points and improve CX operations. - Enhance processes, systems, and tools to support customer satisfaction and internal efficiency. - Uncover actionable insights from NPS and customer data to inform CX strategy and initiatives. - Identify gaps in tools and workflows; lead cross-functional projects to implement solutions. - Collaborate with engineering and Salesforce teams on automation and process improvements....

Dear Candidate, We have an urgent requirement for Behavioural,Soft skills & VNA trainer in Gurgaon Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : Job Description Need a Soft skills trainer who can handle V&A training as well as conduct Managerial Skills kind of programs for the AMs/Mgrs. for the Australian process . Relevant Exp. 11-16yrs or more Shift Timings :Australian shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months-1 year extendable based on performance Start date Immediate

Lead a group of AMs/TLs to meet all SLA’s Drive customer experience metrics Workflow monitoring, process improvement, training, reporting & special projects Provide recommendations for strategies & process improvements Required Candidate profile 8-12 yrs of BPO experience & 5+ yrs in a Global Telecom Process working as AM (2+ yrs) or Manager supporting US/Global Operations Excellent Communications 24/7 shifts. Call @ 040-35596951/8977001402 Perks and benefits Candidates can call @ 040-35596951/8977001402

As a Customer Experience Manager at SolarWinds, your role is crucial in driving operational excellence across the customer journey by leveraging data, automation, and strategic insight. You will play a key part in optimizing tools, processes, and metrics to empower customer-facing teams and enhance overall customer satisfaction. Reporting to the Senior Director of Customer Experience and Strategy, you will thrive in a collaborative and transformation-driven environment. **Key Responsibilities:** - Use metrics, analytics, and feedback loops to identify friction points and improve CX operations. - Enhance processes, systems, and tools to support customer satisfaction and internal efficiency. -...