Dear Candidate, We are looking for an Assistant Company Secretary (fresher or with 1-2 years of work experience) and Article/ Trainee. The candidate will work as part of a 3 member team, reporting to a Sr. CS Organization A leading Organization having several businesses based at Nariman Point, Mumbai. The Family Office consists of various entities, including an RBI registered NBFC, a property development company, a SEBI registered AIF, various Sports related and charitable organizations. Regular work - 1 Handling secretarial work for Sports companies and other Office group entities (investment co's.) 2 Handling legal / filing formalities for CFC relating to All India Football Federation compliances 3 Preliminary drafting and review of legal agreements with players, coaches and staff. 4 Assisting the team in complying to MCA / RBI / SEBI related filings and disclosures 5 Interacting with lawyers/auditors/regulators as required Required Candidate profile. The ideal Candidate should be 1 Proactive 2 Adaptable to changing needs of the organization, based on organizational priorities 3 Process oriented, to ensure timely and accurate handling of compliance activities 4 Have good verbal and written communication skills (in English) 5 Have good knowledge of MS Word If you are interested to apply for this role, then pls share your updated CV alongwith the following details- 1.Current salary - 2.Expected salary - 3.Notice period - 4.Total years of work experience - 5.Location Pls feel free to call or email, looking forward to your prompt response. Thanks and regards, Sonya
Our client is a leading Claim Management Consulting & Expert Witness Services provider organization. They are looking for a Talent Acquisition Manager who will be responsible for employee growth and hiring. Some of the key roles are - To source relevant profiles from various job portals, LinkedIn hiring, recruitment vendor providers Build a reservoir of database, candidate pool for future purposes Should have a research based mindset, should have market information about competitor companies Should be very good in English communication skills, as the TA Manager will be required to work with international clients Should be willing to travel to London and Dubai for the organization's hiring needs, as the company has its branches there Should be well experienced with interviewing and hiring techniques. The ideal candidate will be presentable and articulate as she will be the face of talent acquisition and growth of the organization.
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity Senior Director of Solutions builds and maintains strong customer relationship and act as liaison between the sales team and the customers. It demands developing compelling pitches and proposals for potential clients, understanding market trends and managing the entire bid process. This can only be done effectively by having that intimate knowledge and experience in the Presales & Solutions space. The Responsibilities & Duties Leading Bids / Solution for large deals. Drafting responses and work on deals identifying the key win strategies / themes for the bid, determining the key differentiators. Understanding and analysing client requirements Being responsible for working with BD teams, building strategies for potential client wins. Working closely with leadership team and key stakeholders across functions Preparing Bid proposals / RFPs & RFQs for the client The Qualifications Bachelor s degree or above preferred. 10 15 years of experience in Presales/Solutions within Customer Experience / Digitally Integrated Service Industry in domestic / international markets Excellent understanding of sales and solution cycle Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed. Previous solution, bid management experience required. Good analytical and research skills for creating Industry, competitor, and client insights. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-Onsite #LI-SG1
The Opportunity The Sr. Director/Director Transformation is vital to the organizations success. The role involves driving transformation initiatives across the Travel & Hospitality and Logistics sectors. This position is responsible for identifying emerging technologies through market research and designing AI-driven solutions tailored to client needs. By conducting technology and analytics assessments, the role ensures impactful business outcomes and strategic alignment. Collaboration is key, as the role works closely with cross-functional teams including pricing, IT development, and finance to deliver comprehensive transformation projects. The Responsibilities & Duties Driving transformation initiatives across Travel & Hospitality and Logistics domains by identifying opportunities through market research and emerging technologies. Designing and presenting AI-based technology solutions to clients, supported by thorough technology and analytics assessments to determine business impact. Collaborating on consulting assignments to deliver customized transformation strategies aligned with client goals. Working cross-functionally with pricing, IT development, and finance teams to ensure successful project closure and alignment with financial objectives. Assisting the finance team in drafting proposals, including detailed CapEx and OpEx costing to support strategic decision-making. Driving the deployment of transformation solutions, ensuring seamless execution and alignment with client expectations. Preparing and presenting comprehensive technology solution proposals, including assessments and financial evaluations. Managing joint assignments with clients, facilitating smooth coordination across functions and stakeholders. Evaluating capital and operational expenditures to ensure financial soundness and alignment with business goals. The Requirements 10+ years of experience in the BPO industry, with deep expertise in Travel & Hospitality transformation initiatives Exposure to Agentic AI and Next Best Action tools, with practical application in business contexts Strong financial acumen and consultative approach to solution design and delivery Proven track record of delivering measurable ROI through strategic transformation projects Hands-on experience in project management, particularly in deploying technology solutions Demonstrated ability to lead cross-functional teams and drive tech-enabled change Excellent interpersonal skills for effective collaboration across diverse teams and stakeholders Strong communication skills with the ability to present ideas clearly and influence decision-makers The Leadership Competencies for Exceptional Potential Are Smart and Decisive with Data The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader Empathy, E.I. & Resilience Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors lead to successful interactions and relationships. Agile Mindset Promote a culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by optimizing progress speed, and enabling teams to reroute as necessary based on the dynamic BPO cadence. Adaptability The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, and adjust the approach as the requirements change. Global Thinker The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to work daily. Innovative and Creative The ability to imagine something new and realize it. Purposeful and Impactful Be constantly aware of the reason for doing something, the significance of what you are doing, and the effect it will have. A True Partner The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios Authentic and Connected Leader The ability to understand other people, hearing and understanding the expressed thoughts, feelings, and concerns of others, fosters a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner Forever curious to pursue the learning opportunities provided, discover their own, and constantly learn on the job. Digitally Smart Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods. Employ technology to optimize organizational and individual performance.
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Director of Training is vital to the organizations success. This role involves overseeing the development, implementation, and management of client-centric training programs aligned with clients functional training needs. Responsibilities include fostering individual development, defining budget requirements, and tracking training costs for both the company and clients. By creating a dynamic learning environment, this position enhances employee retention and satisfaction, contributing to the organizations overall growth. The Responsibilities & Duties Leading Bids / Solution for large deals. Drafting responses and work on deals identifying the key win strategies / themes for the bid, determining the key differentiators. Understanding and analysing client requirements. Being responsible for working with BD teams, building strategies for potential client wins. Working closely with leadership team and key stakeholders across functions. Preparing Bid proposals / RFPs & RFQs for the client. The Qualifications Bachelor s degree or above preferred. 10+ years of experience in Presales/Solutions within Customer Experience / Digitally Integrated Service Industry in domestic / international markets. Excellent understanding of sales and solution cycle. Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed. Previous solution, bid management experience required. Good analytical and research skills for creating Industry, competitor, and client insights. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SG1 #LI-Onsite
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Director Talent Excellence is responsible for overseeing and executing key HR functions, including employee relations, performance management, compliance, training, and HR operations. This role serves as a strategic partner to leadership while also supporting employees at all levels to promote a productive, engaged, and compliant workplace. The Responsibilities & Duties Lead HR Generalist activities across business units, acting as a trusted advisor to managers and employees. Manage employee relations issues with fairness, empathy, and adherence to company policy and labor laws. Oversee performance management processes, including goal setting, reviews, and development plans. Ensure compliance with labor laws and company policies through audits and regular policy updates. Support recruitment and onboarding efforts in collaboration with the Talent Acquisition team. Conduct training sessions on HR policies, diversity and inclusion, conflict resolution, and other key topics. Maintain HRIS records and generate reports for analytics and decision-making. Partner with leadership on organization development, workforce planning, and employee engagement initiatives. Drive continuous improvement in HR processes and practices. Mentor and guide junior HR staff (if applicable). The Qualifications Bachelor s degree in human resources, Business Administration, or related field (Master s or MBA preferred). 12 years of HR generalist experience working as HRBP. Strong knowledge of employment laws and HR best practices. Excellent interpersonal, communication, and conflict-resolution skills. Ability to manage multiple priorities in a fast-paced environment. Experience with HRIS systems and data analytics. HR certification (e.g., SHRM-CP, PHR, SPHR) is a plus. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SR1 #LI-Onsite
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity This role involves overseeing the development, implementation, and management of core training programs aligned with clients culture, communication training needs. Responsibilities include fostering individual development, defining budget requirements, and tracking training costs for both the company and clients. By creating a dynamic learning environment, this position enhances employee retention and satisfaction, contributing to the organizations overall growth. The Responsibilities & Duties Participating in calls with clients to understand requirements basis soft skills, language assessment and communication skills training and implement actions that meet client expectations Attending and represent weekly and monthly business reviews (WBR/MBR) with clients and operations for respective processes. Evaluating the quality of soft skills and communication training delivered using feedback tools, training quality scores, and training efficiency (conversion) scores and coordinating with functional training team with respect to the KPIs Ensuring complete audit coverage operator-wise as per audit plan and budgeted workforce Conducting audits to gauge the efficacy of testing systems and applications and continually update training materials as new products and processes are introduced. Leveraging AI technologies to create personalized learning paths, adaptive learning experiences, and intelligent tutoring systems. Use AI to analyse training data for actionable insights, implement AI-driven automation to streamline administrative tasks, and stay abreast of the latest AI developments to evaluate their impact on the organizations training programs. Representing the communication training function during client pitches to showcase the organization s capabilities, achievements, and robust learning environment. Reviewing and redefining the end-to-end non-compliance monitoring process. The Qualifications Graduate/Postgraduate from a recognized university Minimum 12 years of language assessment and communication Training experience in an international BPO/outsourced or Service Industry environment and at least 5 years in a leadership role Experience in CSAT/ NPS metric management. Excellent in language proficiency and communication Excellent client management skills, presentation abilities, and stakeholder management Ability to coach, develop action plans which maximize performance and provide effective feedback Be flexible and work creatively and analytically in a problem-solving environment Should be open to work at office from either Mohali or Jaipur location Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SG1 #LI-Onsite
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Incident Task Force (ITF) plays a critical role in managing incidents that impact BPO operations, processes, and services. This includes fraud investigations, compliance breaches, and operational disruptions across contact center environments. As the governing body for all critical incidents, the ITF recommends preventive measures to minimize future risks. The Director of the Incident Task Force will lead this function with a strong focus on BPO-specific incident management and fraud risk mitigation. The ideal candidate will bring deep experience in BPO operations, incident response, and forensic investigations to ensure minimal disruption to business continuity. This role requires a strategic thinker with excellent leadership skills, a deep understanding of BPO processes, and hands-on experience in fraud detection and resolution. The Responsibilities & Duties Lead end-to-end incident management for BPO operations, with a focus on fraud detection, investigation, and resolution across contact center processes and services. Identify, assess, and respond to incidents involving internal fraud, data breaches, compliance violations, and operational disruptions. Conduct thorough investigations into suspected fraud, misconduct, or irregularities. Act as the escalation point for all critical incidents, ensuring timely containment and root cause analysis. Collaborate with cross-functional teams including operations, compliance, IT, HR, and legal to investigate incidents and implement corrective actions. Develop and implement incident response protocols tailored to BPO environments, including fraud risk controls and employee misconduct investigations. Conduct forensic reviews, analyze data patterns, and interview stakeholders to uncover fraudulent activities or process lapses. Identify fraud risks and recommend controls to mitigate them. Prepare detailed incident reports and dashboards for senior leadership, highlighting trends, risk areas, and preventive recommendations. Establish and maintain a fraud risk register and ensure alignment with enterprise risk management (ERM) frameworks. Drive continuous improvement by identifying process gaps and recommending automation or control enhancements to mitigate future risks. Lead post-incident reviews and ensure learnings are translated into actionable improvements across BPO operations. Build awareness and training programs for frontline and support teams on fraud prevention, ethical conduct, and incident reporting. Maintain strong knowledge of industry best practices, regulatory requirements, and emerging fraud trends in the BPO sector. Ensure compliance with internal policies, client SLAs, and external regulatory standards during incident handling. Support audits and compliance reviews related to fraud and incident management. The Qualifications Bachelor s Degree or above required. CFE (Certified Fraud Examiner) certification preferred. Minimum 13+ years of experience, preferably in BPO environments with exposure to fraud investigations. Strong analytical and investigative skills. Knowledge of financial systems, auditing, and compliance. Familiarity with relevant laws and regulations (e.g., anti-fraud, anti-bribery, AML, etc.). Excellent communication and report-writing abilities. Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed. Excellent organizational and leadership abilities. Working knowledge of data analysis and performance/operation metrics. Flexibility to work in shifts. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SG1 #LI-Onsite
The Opportunity This role will lead the internal analytics function delivered from the India-based Centre of Excellence (COE), driving data-driven decision-making and operational efficiency across the organization. This role is responsible for managing analytics resources, delivering actionable insights, and coordinating analytics costs charged to various business units. The Responsibilities & Duties Lead and manage the internal analytics team globally, ensuring alignment with organizational goals. Develop and implement analytics strategies, frameworks, and best practices to support business objectives. Manage budgeting and cost allocation of analytics resources to respective business units. Collaborate with global stakeholders to identify analytics needs and deliver timely, high-impact insights. Oversee data governance, quality, and security standards within the COE. Drive adoption and continuous improvement of BI tools and analytics platforms (e.g., Power BI, Tableau, Looker). Mentor and develop analytics talent, fostering a high-performance culture. Provide regular reporting on analytics performance and business impact to senior leadership. The Requirements Bachelor s degree in business, Analytics, Statistics, Data Science, Engineering, or a related quantitative/business discipline and/or Master s degree or MBA with a focus on analytics (preferred). Minimum 15 years of experience in analytics leadership roles, including managing teams within a Centre of Excellence (COE) or shared services environment. Experience working in a global matrix organization (preferred). Proven expertise with business intelligence tools such as Power BI, Tableau, or Looker. Strong financial acumen with experience in budgeting and cost allocation. Certifications in data analytics or BI platforms (preferred). Strong leadership, team management capabilities, Excellent analytical and strategic thinking skills. Outstanding communication and stakeholder management abilities. Proficiency in SQL, data visualization, and analytics frameworks.
The Opportunity The Director - Bid Solutions will lead the bid solutions function within the analytics practice, managing end-to-end bid responses and solution development to support business growth. This role requires strong bid management experience combined with analytics knowledge to craft compelling, data-driven proposals. Previous experience working with analytics and data firms is preferred. The Responsibilities & Duties Lead and manage the bid solutions team to develop winning proposals. Collaborate with sales, delivery, and analytics teams to gather inputs and shape solutions. Analyse RFP requirements and design tailored analytics solutions using relevant tools. Coordinate bid timelines, resources, and quality assurance processes. Maintain a repository of bid templates, case studies, and best practices. Support pricing and commercial teams with data-driven insights. Track bid success metrics and continuously improve bid processes. The Requirements Bachelor s degree in business, Engineering, Analytics, or a related field. 7 10 years of experience in bid management or solutions consulting, preferably within analytics, data, or IT services. Familiarity with analytics and BI tools such as Tableau, Power BI, and advanced Excel. Strong project management and coordination skills; certifications in project or bid management are a plus. Experience working on global bids or in multi-stakeholder environments. Knowledge of CRM and proposal management tools. Excellent written and verbal communication skills with strong organizational and multitasking abilities. Analytical mindset with keen attention to detail and the ability to perform under pressure and tight deadlines. Collaborative team player with leadership qualities and a proactive approach.
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity Director of Solutions builds and maintains strong customer relationship and act as liaison between the sales team and the customers. It demands developing compelling pitches and proposals for potential clients, understanding market trends and managing the entire bid process. This can only be done effectively by having that intimate knowledge and experience in the Presales & Solutions space. The Responsibilities & Duties Leading Bids / Solution for large deals. Drafting responses and work on deals identifying the key win strategies / themes for the bid, determining the key differentiators. Understanding and analysing client requirements Being responsible for working with BD teams, building strategies for potential client wins. Working closely with leadership team and key stakeholders across functions Preparing Bid proposals / RFPs & RFQs for the client The Qualifications Bachelor s degree or above preferred. 10 15 years of experience in Presales/Solutions within Customer Experience / Digitally Integrated Service Industry in domestic / international markets Excellent understanding of sales and solution cycle Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed. Previous solution, bid management experience required. Good analytical and research skills for creating Industry, competitor, and client insights. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SG1 #LI-Onsite
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity In this role, the Senior Director of Quality Assurance, ensures all services meet quality standards as per client s business requirements. The key objective is to understand customer expectations and needs, aligning to TP s Quality standards and managing quality control process for BFSI clients. The Responsibilities & Duties Being highly analytical and will manage and focus on review of key drivers, metrics and operational processes for BFSI accounts Managing BEST QA framework Implementation for BFSI accounts Demonstrate commitment to program internal customer satisfaction Defining audit strategies to ensure maximum improvement in quality performance Using smart logic in sampling for transactional audits Optimizing QA staff for maximum efficiency (productivity and accuracy) Ensuring complete audit coverage operator wise as per audit plan and budgeted manpower Analyzing the reason of errors and concentrations of errors for improvement Ensuring RCA (root cause analysis) for escalations within operations Reviewing and redefining end to end non-compliance monitoring process Conducting daily hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance Designing Key Performance Indices and defining Key Responsibility Area for QA staff Recommending KPI changes as and when required to business to improve performance Managing end to end QA employee life cycle in operations Managing manpower budget and hiring of QA staff Responsible for career development and growth path for QA staff Drive continuous improvement initiatives and automation opportunities to improve effectiveness and build efficiencies in program. Involve self in RFP for new accounts and managing transition as part of Quality function The Qualifications Graduation degree 14+ Years Experience in Service industry with 8 9 Years in Quality managerial role and must have good experience in managing BFSI accounts. Quality /Process control/Six Sigma certification is preferred. Experience in CSAT/ NPS metric management Experience in Technical programs will be an added advantage. Customer Service Orientation Excellent verbal and written communication. Data analysis and statistical aptitude Good interpersonal skills. Quality improvement project delivered using PDCA/Six Sigma or LEAN Methodology Exposure to handling clients and operations Stakeholders independently Advanced Excel Skill preferably expertise in Power BI, Tableau etc will be preferred Six Sigma/ LEAN or Equivalent certification is preferred Skills for planning, assigning and directing work. Ability to coach, develop action plans which maximize performance and provide effective feedback Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SG1 #LI-Onsite
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Responsibilities & Duties Deep understanding of information security principles, control frameworks, and regulatory requirements. Strong leadership and team-building skills with the ability to inspire and motivate a team toward excellence. Exceptional written and verbal communication skills, with the ability to effectively articulate complex compliance and security concepts to technical teams, executive leadership, and clients. Strong analytical, problem-solving, and strategic-thinking skills to identify risks and develop effective mitigation plans. Excellent interpersonal skills with a proven ability to collaborate cross-functionally and build strong relationships with internal and external stakeholders. Outstanding organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously. The Qualifications Bachelors degree in Information Technology, Cybersecurity, Computer Science, or a related field. A Masters degree is a plus. Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Certified Information Systems Auditor (CISA) A minimum of 10+ years of experience in information security, risk management, or IT audit roles. At least 5+ years of experience in a leadership role, with a proven track record of building, mentoring, and managing high-performing security or compliance teams. Extensive, hands-on experience managing and leading audits for multiple compliance frameworks, specifically SOC 2, PCI DSS, and ISO 27001. Demonstrated experience developing and implementing risk management frameworks and conducting enterprise-wide risk assessments. Experience in the BPO industry or a similar service-oriented, multi-client environment is highly desirable. Proven experience serving as the primary point of contact for external auditors, certification bodies, and client compliance teams. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-Onsite #LI-GK1
Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity | Director of Administration Director/Senior Director Administration is responsible for overseeing the organizations Mohali Admin operations. The Responsibilites Management of Real Estate admin, Facilities, BCP & Crisis Management, Transportation, Security & Physical Infrastructure for Teleperformance Responsible for all aspects of building management which incorporates lease / legal compliance, negotiation with landlords, Contractual obligations etc. Oversee renovation and furnishing of existing offices. Drive cost saving measures with implementation of cutting-edge technologies. Preparing, controlling, and coordinating the capex and opex budgets. Prepare operational budgets and look for ways to optimize. Responsible for maintaining security systems [electronic and physical] at all office locations. Manage security operations at the site and ensure governance mechanism around CCTV surveillance activities. Responsible for all statutory compliance related to site administration. Obtaining various licenses and permission like Fire NOC, Lift Operation etc. Regular meeting with Govt. officials related to legal permissions and compliances. Organized high level meetings, Award functions, Annual Meets, Strategy meets, Townhalls etc. Set up SOPs and SLAs, monitor adherence to SLAs and provide management reporting for housekeeping and other soft services operations. Budgeting for contract workforce, terms negotiations and negotiate with vendors for appropriate rate and judicious utilization. Managing vendors related with Security, Housekeeping, Cafeteria, Transportation, Courier etc. BCP planning and driving sustainability initiatives (carbon footprint reduction etc...) Continuous benchmarking and looking for new ways to enhance the employee workplace experience The Qualifications Bachelor s degree in business administration or a related field, master s degree preferred. 15+ years of experience in contact centre / BPO industry Customer service orientation. Excellent verbal and written communication. Good interpersonal skills. Facilities management Cost optimization Security Operations Transport Management Business Continuity Management-Physical Risk Management Vendor Management Cafeteria Management Good knowledge of MS-Office Extremely high integrity Excellent organizational skills and attention to detail, ability to manage multiple projects at once, follow through and meet deadlines. Demonstrated financial and managerial skills. Customer Relationship Management and client handling Ability to problem-solve complex situations. Work in and/or lead interdisciplinary and/or cross-cultural teams. Team Building and Leadership Good Negotiation Skills Excellent communication and presentation skills Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-SR1 #LI-Onsite
The Opportunity Lead transformative sales strategies and solutioning for global BPO and digital services. Drive growth through strategic consulting, innovative solution design, and enablement of high-performing sales teams. Key Responsibilities Sales Strategy Develop go-to-market strategies aligned with vertical/horizontal business goals. Collaborate with BU leaders to shape sales initiatives and drive revenue. Solution Design Lead creation of tailored solutions using market intelligence and industry trends. Build executive-level presentations and storyboards to communicate strategic vision. Sales Enablement Design scalable frameworks, pricing models, and tools to empower sales teams. Optimize sales processes and accelerate deal closures. Client Engagement Develop strategic PoVs and facilitate design thinking workshops. Lead high-impact client presentations and co-create solutions with stakeholders. Qualifications Bachelor s degree or higher. 10+ years in global solutions, consulting, and transformation across BPO/digital services. Expertise in CX, AI, and digital offerings. Strong client engagement and presentation skills. Proficient in Power BI and Excel. Analytical mindset with strong research capabilities. Leadership Competencies Data-Driven Decision Making Empathetic & Resilient Leadership Agile & Adaptable Thinking Global Perspective & Strategic Vision Creativity & Innovation Purpose-Driven Impact Collaborative Partnership Authentic Leadership & Talent Development Continuous Learning Digital Fluency Additional Information Pre-Employment Screening: Includes background checks and global sanctions screening. Third-Party Policy: No unsolicited recruiter submissions accepted. Diversity & Inclusion: TP embraces diversity and ensures equal opportunity for all.