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Glorious Hr Services
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Assistant Quality Assurance Manager

Assistant Quality Assurance Manager

Glorious Hr Services

5 - 10 years

7 Lacs

nagpur

Posted:2 days ago| Platform:

Apply

Skills Required

customer support quality assurance bpo qc tools continuous improvement 7qc quality management process improvement lean six sigma inbound black belt capa transactional quality rca qc six sigma green belt qms process excellence csat qa management quality control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

About the Role:

Assistant Quality Manager

Key Responsibilities:

Monitor and evaluate process performance to maintain quality standards
Lead a team of quality analysts and drive process improvements
Conduct regular audits, RCA, and CAPA implementation
Identify and execute initiatives to improve customer experience and operational efficiency
Collaborate with Operations and Training teams for calibration and performance enhancement
Apply methodologies like
7 QC Tools
,
Six Sigma
,
Lean
, and
PEX
for process optimization

Required Skills & Competencies:

Expertise in
Process Improvement
,
Quality Assurance
, and
Operational Excellence
Strong understanding of
7 QC Tools
,
Six Sigma / Lean Methodologies
, and
PEX frameworks
Excellent analytical, presentation, and communication skills
Proven ability to identify quality gaps and implement structured solutions

Eligibility Criteria:

Minimum
5 years of experience
in
Customer Support / Contact Centre Operations
Must have
at least 1 year of experience as Assistant Manager Quality (on papers)
Strong background in
E-commerce or Inbound Customer Service
processes preferred
Graduate degree is mandatory

Contact Person:

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