5 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
• Implement & maintain QA protocols
• Conduct audits and evaluations
• Monitor KPIs & prepare performance reports
• Identify gaps and optimize processes
• Collaborate across teams to enhance efficiency
• Ensure adherence to FDCPA, TCPA & client regulations
• Stay updated with US collections compliance standards
• Lead, mentor & train the QA team
• Conduct refresher sessions & performance discussions
• Maintain strong relationships
• Address and resolve quality-related issues
• 5+ years of experience in Quality (Collections)
• Excellent analytical, reporting, and communication skills
• Experience working with US clients
• Strong data analysis & reporting proficiency
DigiFocal IT Solutions Pvt Ltd
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