Assistant Quality Assurance Manager

Key Responsibilities:

• Implement and monitor quality assurance standards across all departments (F&B, Rooms, Housekeeping, Front Office, etc.)
• Conduct regular audits, inspections, and gap analysis as per SOPs and brand guidelines
• Ensure compliance with food safety, hygiene, and statutory regulations (HACCP, FSSAI, ISO, etc.)
• Analyze guest feedback, reviews, and complaint trends to identify improvement areas
• Coordinate with department heads for corrective and preventive action plans
• Support service excellence and continuous improvement initiatives
• Train staff on quality standards, SOPs, and best practices
• Prepare audit reports, MIS, and quality performance dashboards
• Assist in certification audits and internal assessments
• Drive standardization and process improvement under Business Excellence framework

Desired Candidate Profile:

• Graduate/Postgraduate in Hotel Management, Hospitality, or Quality Management
• 4-6 years of experience in Quality Assurance / Business Excellence within hospitality
• Strong knowledge of hospitality operations and service standards
• Experience in audits, compliance, and process improvement
• Good analytical, documentation, and presentation skills
• Excellent communication and stakeholder coordination abilities