Team Member

AMERICAN EXPRESS

2 - 5 years

4 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

outbound career development excel finance analytical transactional quality wellness windows corporate accounting quality compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

The primary responsibility is to collect delinquent balances on corporate cards & client via Inbound and outbound calls.
Share information with Card member/client via e-mail in required format without infraction.
Grow and nurture customer relationships with every interaction that results in measurable Customer value.
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
Document necessary account information and offer custom solutions that benefit the customer.
Balance customer interests with the interests of American Express.
Through reviewing corporate accounts, use information available on different applications to mitigate risk.
Review of Credit Bust Out (CBO) cases setup basis risk rules/scanners, gather information and take decisions as per policy and procedure.
Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances.

Minimum Qualifications

Graduates with a minimum of 2 years of experience in International Collections domain with excellent communication skills.
Prior work experience in collections required.
Proven analytical and problem-solving skills with a strong attention to detail.
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
Ability to evaluate card members financial and account data to make sound business decisions.
Analytical mind & attention to detail.
Strong interpersonal, communication and listening skills. Excellent negotiation skills.
Demonstrated consultative experience, ability to influence, resourceful.
Knowledge of MS Excel, word and PowerPoint.

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