We are seeking a seasoned and proactive Manager Escalation Team to lead our customer escalations and regulatory complaints function. The ideal candidate will manage high-priority customer issues, including RBI CMS/NCH complaints, and work cross-functionally to implement long-term solutions that enhance customer experience. This is a key role that requires deep experience in customer service operations, excellent communication skills, and a strong command over compliance- led service management. Key Responsibilities: • Oversee the daily operations of the customer support escalation team and RBI CMS complaints team. • Handle high-impact customer issues and regulatory escalations with a sense of urgency, accuracy, and ownership. • Design, implement, and enhance escalation management processes to reduce resolution time and improve satisfaction. • Ensure effective coordination with legal and compliance teams on RBI CMS complaints and adherence to regulatory TATs. • Develop and enforce customer support policies and processes in alignment with internal standards and regulatory requirements. • Provide timely and relevant updates to the team regarding product changes, trends, and escalation protocols. • Track and analyse key support metrics, generate actionable insights, and prepare regular reports for leadership. • Conduct regular training, coaching, and performance evaluations to ensure team effectiveness and compliance readiness. • Collaborate with cross-functional teams to drive root cause resolutions and prevent repeat issues.

We are currently seeking an experienced professional to join our Collections team for the role of Collection Manager Job Location: Gurgaon What youll do: Setting up and managing field collection agencies for a specific zone Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies for a particular zone. Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment. Managing the NPA along with managing the cost of collection. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner. Join us for: Progressive Career Flexi-work environment & balanced work life Reward& recognition driven culture Lean Hierarchy

A Mobikwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, Mobikwik . This role involves ensuring compliance with regulations, implementing operational efficiencies, and driving the team's performance in a fast-paced environment. Key Responsibilities: Team Leadership: Manage and motivate a team, providing direction, coaching, and mentorship. VKYC Operations: Oversee the team's VKYC procedures, ensuring accuracy and compliance with regulations. Process Improvement: Identify and implement process improvements, including automation and operational efficiencies. Data Analysis: Analyze data to forecast trends, identify areas for improvement, and make informed decisions. Collaboration: Work with other teams, including product and business development, to improve the member onboarding experience. Goal Setting & KPI Management: Define and track key performance indicators (KPIs) to measure team performance and progress. Stakeholder Management: Build and maintain relationships with various stakeholders, both internally and externally. Skills and Experience: Leadership: Proven ability to lead and manage teams in high-pressure, fast-paced environments, including two years of experience overseeing inbound operations with strong knowledge of related KRAs and KPIs. VKYC Expertise: Strong knowledge of VKYC processes, regulations, and best practices, particularly within the financial services sector. Data Analysis: Proficiency in data analysis and interpretation, with strong Excel skills. Problem-Solving: Ability to identify and solve complex problems creatively, and handle ambiguous situations. Communication & Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders. Technical Skills: Comfortable with technology and digital tools, and adaptable to change.

As the Brand Manager B2B for Zaakpay, you will drive the end-to-end brand and communication strategy aimed at strengthening awareness and trust among our merchant and enterprise audience. Youll work at the intersection of marketing, product, and partnerships, owning brand positioning, campaign planning, and go-to-market communications. Key Responsibilities: • Develop and lead the brand strategy for Zaakpay from scratch, aligned with growth and acquisition objectives. • Craft compelling narratives and messaging for enterprise clients, SMEs, fintechs, and online merchants. • Plan and execute integrated marketing campaigns (digital, content, PR, webinars, events) to build brand credibility and generate qualified leads. • Build a strong content engine including blogs, case studies, whitepapers, solution briefs, landing pages, and email campaigns. • Collaborate closely with product, sales, and growth teams to ensure brand consistency across customer journeys and product touchpoints. • Drive collaboration amongst creative agencies, content writers, designers, and PR partners to timely delivery on projects. • Track and report brand KPIs such as awareness, engagement, share of voice, and campaign effectiveness. • Lead merchant advocacy programs and thought leadership initiatives to position Zaakpay as a trusted payments expert. Requirements: • 6 - 8 years of relevant experience in B2B brand management, product marketing, or content marketing, preferably in fintech, SaaS, or payments. • Strong understanding of merchant behavior, digital payment products, and B2B sales cycles. • Proven ability to build and scale a brand in a competitive B2B space. • Excellent verbal and written communication skills with a knack for storytelling and simplifying complex concepts. • Ability to work cross-functionally and manage multiple stakeholders in a fast-paced environment. • MBA in Marketing, Communications, or related field is a plus. Good to Have: • Experience in the payments or fintech ecosystem. • Familiarity with B2B martech tools like HubSpot, LinkedIn Campaign Manager, Google Analytics, etc. • Prior experience building bsrand playbooks, tone-of-voice guidelines, or rebranding projects

We are seeking an experienced Business Development Manager to lead our EDC onboarding efforts. The successful candidate will be responsible for the below :- Job Responsibilities: 1. Merchant Acquisition 2. EDC Onboarding 3. Revenue Growth 4. Relationship Building 5. Market Research Requirements: 1. Education: Bachelor's degree in Business, Marketing, or a related field. 2. Experience: Minimum 2-4 years of experience in business development, sales, or a related field, preferably in the payments industry.

We are currently seeking an experienced professional to join our Collections team for the role of Collection Manager Job Location: Gurgaon What youll do: Setting up and managing field collection agencies for a specific zone Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies for a particular zone. Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment. Managing the NPA along with managing the cost of collection. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner. Join us for: Progressive Career Flexi-work environment & balanced work life Reward& recognition driven culture Lean Hierarchy

Role & responsibilities - Handled large team size across multiple cities, Minimum 50 FOS & 6-7 TL - Experience in building ciites from ground zero in offline vertical i.e QR, SB & EDC - Worked with Fintech (General Trade & Oil and Gas), FMCG & Telecommunications - Minimum 7-8 yrs of experience - Strong analytical mindset with detailed focus on data driven productivity - Experience working with agencies to onboard manpower within TAT( 48 hrs )

We are currently seeking an experienced professional to join our Collections team for the role of Collection Manager Job Location: Gurgaon What youll do: Setting up and managing field collection agencies for a specific zone Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies for a particular zone. Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment. Managing the NPA along with managing the cost of collection. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner. Join us for: Progressive Career Flexi-work environment & balanced work life Reward& recognition driven culture Lean Hierarchy

Key Responsibilities: Conceptualize and write strategy-backed copy to support MobiKwiks brand and marketing objectives. Develop compelling copy for both long and short-form content across formats including posts, captions, stories, scripts, and product communications. Write high-performing, click-worthy copy for notifications, emailers, app banners, landing pages, newsletters, product updates, promotions, and transactional messages with clear accountability for improving CTRs and ORs. Create engaging, platform-relevant content for social media (Instagram, Facebook, X, LinkedIn) in line with brand tone and goals. Craft clear, concise, user-friendly copy for the MobiKwik app — including onboarding, feature descriptions, tooltips, labels, error messages, and other UI text. Collaborate closely with product managers, designers, developers, and marketers to deeply understand features and translate them into impactful, user- first copy across surfaces. Stay up to date with best practices for in-app messaging, email marketing, and push notifications. Own customer support content — including FAQs and Help Center articles — ensuring it is accurate, concise, and enables effective self-service. Work with the support team to identify recurring user pain points and proactively address them through content. Conduct thorough research to ensure factual accuracy and credibility across all content. Edit and proofread all content for clarity, tone, consistency, and grammatical accuracy. Required Qualifications and Skills: Bachelor’s degree in English, Journalism, Communications, Marketing, or a related field. 5–7 years of proven copywriting experience, preferably in consumer tech or digital-first businesses. Strong portfolio showcasing work across digital platforms and content formats. Excellent command of written English, with attention to tone, grammar, and detail. Ability to switch writing styles across platforms, formats, and user journeys. Collaborative mindset and excellent communication skills. Strong time management and multitasking skills to meet deadlines across simultaneous projects.

Key Responsibilities: Perform real-time customer identification via reviewing KYC documents on Video calls. Demonstrate the highest standards of customer service while ensuring that customers are comfortable through the verification process. Prevent and decline unauthorized, fraudulent, and impersonation attempts. Adhere to SOPs and Service quality standards. Identify and Report process improvement suggestions. Skills Required: Non-Tech Graduate Freshers with good communication/Writing skills Tech Graduates with blended process customer service experience of 12 months and above Undergraduates with a minimum of 18 months of experience with good communication/ writing skills. Mandatory Languages - English and Hindi Executive should be flexible to work in 6 working days. Flexible to work with rotational shifts and rotation week offs. Customer Service experience in voice / VKYC

Role - Sr Data Scientist Location - Gurgaon Work from Office - 5 Days What skills would you possess: • Total Experience: 3-5 years in data science - Gen- AI or related field. • Preferred Educational Background: Advanced degree in a relevant field (e.g., Computer Science, Data Science, Machine Learning). Technical Skills: • Strong expertise in NLP, chatbot development, deep learning, LLMs, Prompt Engineering & Fine tuning. Proficient in machine learning models: XGBoost, Random Forest, SVM. Experience with Dialog Flow and Rasa integration. Proficient in Python, PyTorch, Python packages, and related IDEs. Familiarity with Agile development methodologies. Experience with Jenkins and GitHub for CI/CD Communication Skills: Excellent verbal and written communication skills. If you are a motivated and skilled data scientist with a proven track record in NLP, chatbot development, deep learning, and machine learning models, we invite you to apply for the Senior Data Scientist position at Mobikwik. Join us in shaping the future of data-driven solutions in the fintech industry. Girish Gupta https://www.linkedin.com/in/igirishgupta/

Key Responsibilities: Analyze complex and large-scale datasets to uncover hidden patterns, correlations, and actionable insights that drive business growth. Develop analytical models, dashboards, and performance reports to support strategic planning and operational efficiency across functions. Continuously monitor key business metrics and KPIs; design automated alert systems to flag significant deviations or trends in real time. Collaborate closely with Product, Marketing, Operations, and Finance teams to understand business needs and deliver impactful analytical solutions. Conduct deep-dive analyses into customer behavior, product performance, or operational bottlenecks, and present data-backed insights with clear recommendations to senior leadership. Identify inconsistencies, outliers, and gaps in data; work on improving data quality and propose scalable solutions for better data governance. Support business with ad-hoc analytics, providing quick, reliable insights for time- sensitive decisions. Demonstrate a strong analytical mindset with a passion for continuous learning, adaptability, and the ability to lead data-driven initiatives proactively. Required Qualifications: Bachelors degree in a quantitative discipline: Mathematics, Statistics, Economics, Engineering, or Computer Science. 5–7 years of experience in a Business Analyst / Data Analyst role in fintech or a high- growth tech company. Strong proficiency in SQL for data querying and analysis. Experience with data visualization tools like Tableau, Power BI, or similar. Hands-on with Excel and BI reporting platforms. Strong analytical and critical thinking skills, with a high attention to detail. Ability to manage multiple projects and meet tight deadlines. Excellent verbal and written communication skills — capable of storytelling with data. Preferred Qualifications: Experience with Python for advanced data analysis. Exposure to cloud data platforms like AWS Athena, S3 and EC2. Understanding of digital payment ecosystems or lending/UPI domains.

J ob Responsibilities : 4-6 years preferably in financial services Experience in risk management and credit policy Sharp data analytics skills, for ad hoc analyses and policy updating. Working knowledge of data science models is a plus. Good understanding of charts and trends, to decipher changing industry and portfolio trends. Good at presentation and communication skills. SHould be able to communicate effectively with internal and external stakeholders. Work experience in a renowned NBFC or fintech is a big plus. Good understanding and hands on experience in using AI for enhancing analyses and presentations is a big plus. Educational qualification: B.Tech/B.E from Tier I / II institution Post graduation is a plus.

J ob Responsibilities : 2-4 years preferably in financial services Experience in risk management and credit policy Sharp data analytics skills, for ad hoc analyses and policy updating. Working knowledge of data science models is a plus. Good understanding of charts and trends, to decipher changing industry and portfolio trends. Good at presentation and communication skills. SHould be able to communicate effectively with internal and external stakeholders. Work experience in a renowned NBFC or fintech is a big plus. Good understanding and hands on experience in using AI for enhancing analyses and presentations is a big plus. Educational qualification: B.Tech/B.E from Tier I / II institution Post graduation is a plus.

Designation - Sr manager Risk Job location - Gurugram, full time Working days - Monday to Friday Key Responsibilities : 6-8 years preferably in financial services Minimum 5 years experience in risk management and credit policy Sharp data analytics skills , for ad hoc analyses and policy updation. Working knowledge of data science models is a plus. Good understanding of charts and trends, to decipher changing industry and portfolio trends. Good at presentation and communication skills. SHould be able to communicate effectively with internal and external stakeholders. Work experience in a renowned NBFC or fintech is a big plus. Good understanding and hands on experience in using AI for enhancing analyses and presentations is a big plus.

Please Apply only if you are fine with 5 Days WORK FROM OFFICE WITH NO FLEXIBILITY. Role & responsibilities : Lead and manage MobiKwik overall social media marketing strategy across platforms such as Facebook, Instagram, Twitter, LinkedIn, YouTube, and emerging social platforms. Increase engagement for existing audiences with high-quality social initiatives Acquiring new followers by filling gaps in our marketing content output Aligning our brand with new and emerging trends Improve ROI through more consistently on-target messaging Identify new channels to embed our brand that align our marketing direction Glean insights from social data using monitoring tools Analyze performance: Use data analytics to measure engagement and adjust strategies. This is a critical skill set. Monitor social media trends, audience behavior, and competitors to inform campaign strategies and identify new opportunities for engagement. Stay updated with the latest social media trends, platform updates, tools, and best practices to keep the brand ahead of the competition. Partner with Agencies & Influencers to create synergistic campaigns that expand Mobikwik's reach and influence. Preferred candidate profile Bachelor's/Master's degree in Marketing, Communications, Business, or a related field. 8- 10 years of experience in social media marketing, with at least 5 years in a leadership or strategic role. Prior experience working in Fintech, Edtech, Foodtech, E-commerce, New Age or media industries is highly preferred Strong understanding of social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok, etc.), tools, and trends. Proven ability to design and execute high-impact social media campaigns that drive measurable results. Strong leadership and team management experience with the ability to inspire and lead a team of social media professionals. In-depth knowledge of social media analytics, monitoring tools, and reporting platforms.

Key Responsibilities: Plan, execute, and manage multi-channel marketing campaigns (Social Media, SMS, WhatsApp, Email, and In-App notifications). Own funnel management from awareness to conversion, optimizing each stage for better performance. Manage in-app inventory and ensure personalized user engagement. Utilize CleverTap, Branch, and other marketing automation tools for campaign execution and analysis. Conduct data analysis and number crunching to monitor campaign performance, identify trends, and derive business insights. Work closely with product, sales, and analytics teams to align marketing efforts with business objectives. Develop and test A/B experiments to enhance user engagement and conversion rates. Monitor and optimize CAC, CTRs, conversion rates, and retention metrics . Prepare detailed reports on campaign performance and recommend actionable strategies. Required Skills & Experience: 5 + years of experience in marketing campaign management, preferably in a fintech or digital-first company. Hands-on experience with CleverTap, Branch, and other customer engagement platforms . Strong knowledge of Excel for data analysis and reporting. Ability to interpret complex data and extract actionable business insights. Experience in customer segmentation, funnel analysis, and cohort analysis . Strong understanding of digital marketing, user engagement, and retention strategies. Excellent problem-solving skills and attention to detail. Ability to work in a fast-paced environment and collaborate cross-functionally. Preferred Skills : Hands-on experience with Clever Tap, Branch, and other customer engagement platforms. Strong knowledge of Excel for data analysis and reporting. Ability to interpret complex data and extract actionable business insights. Experience in customer segmentation, funnel analysis, and cohort analysis. Strong understanding of digital marketing, user engagement, and retention strategies. Excellent problem-solving skills and attention to detail. Ability to work in a fast-paced environment and collaborate cross-functionally

Lets build a career towrite a legacy together! We are a Fintech company – one of the largest mobile wallets and Buy Now Pay Later (BNPL) players in India. We are on a mission to simplify digital payments ensuring easy, fast, and secure checkouts. We are dedicated to making our vision a reality. MobiKwik is not just a payments platform - we're a community. Join us on our mission to simplify digital payments and make them accessible to all. We are currently seeking an experienced professional to join our team in the role of Manager What you’ll do: • Handled large team size across multiple cities, Minimum 50 FOS & 6-7 TL • Experience in building cities from ground zero in offline vertical i.e. QR, SB & EDC • Worked with Fintech (General Trade & Oil and Gas), FMCG & Telecommunications • Minimum 7-8 yrs of experience. • Strong analytical mindset with detailed focus on data driven productivity • Experience working with agencies to onboard manpower within TAT(48 hrs. )

We're looking for an energetic and detail-oriented SDET Intern who is passionate about building and testing scalable systems. Youll work with a dynamic team of developers and QA experts to ensure quality, speed, and performance of our product releases. This is your chance to experience what it feels like to impact millions every single day. What Youll Do: Write clean, reusable automation code for web/mobile applications Design, implement & execute test cases and test scripts Collaborate closely with developers, product managers, and QA team Contribute to continuous integration and deployment pipelines Identify bugs early and help prevent regressions Learn and explore cutting-edge tools and frameworks used in modern test automation You Should Have: Final year student or recent graduate in B.E/B.Tech/MCA Strong understanding of Java/Python and OOP concepts Basic knowledge of manual & automation testing (Selenium, Appium, TestNG, JUnit) Familiarity with REST APIs and performance testing tools is a plus Hunger to learn fast and grow in a fast-paced product startup environment Excellent communication and problem-solving skills Perks of Being a MobiKwikkian Intern: Work with Indias best minds in product & engineering Internship completion certificate & PPO opportunity Free coffee, mentorship, and career-defining experience Exposure to live product testing used by millions Contact Girish -- https://in.linkedin.com/in/igirishgupta

We are looking for a highly skilled and hands-on Tech Lead Java who can lead backend development, drive high-performance application design, and mentor a team of engineers. This role demands a passion for scalable systems and delivering quality features in a fast-paced product environment. Key Responsibilities: Lead end-to-end design, development, and deployment of Java-based microservices Define and enforce coding standards, architecture guidelines, and best practices Mentor and guide a team of developers and code reviewers Collaborate closely with Product, QA, DevOps, and cross-functional stakeholders Ensure application performance, uptime, and scalability Conduct code and design reviews, debugging, and optimization Handle production issues and implement preventive measures Drive continuous improvement in development processes and tooling Required Skills & Experience: 710 years of backend development experience with Java (8+) , Spring Boot, and Microservices Strong understanding of distributed systems, system design, and RESTful APIs Hands-on experience with databases like MySQL, MongoDB, or Cassandra Experience with caching frameworks like Redis, messaging systems like Kafka/RabbitMQ Familiarity with CI/CD, Docker, Kubernetes, and cloud platforms (AWS/GCP) Excellent problem-solving skills and attention to detail Proven ability to lead teams and deliver projects end-to-end Good to Have: Exposure to high-traffic systems or fintech/startup background Knowledge of security best practices and performance tuning Understanding of Agile methodologies Contact - Girish - https://in.linkedin.com/in/igirishgupta