12323 Servicenow Jobs - Page 7

ServiceNow SPM Exp 8-10yrs Remote Job Overview: We are seeking a detail-oriented and ServiceNow Strategic Portfolio Management Implementer to lead the deployment and operationalization of portfolio management frameworks across the organization. This role will focus on translating strategic objectives into effective portfolio practices, ensuring successful implementation, and driving continuous improvement in portfolio governance and management processes. Key Responsibilities: Lead the implementation of enterprise-wide portfolio management methodologies, tools, and best practices. Collaborate with stakeholders to develop standardized processes for Demand Management, Prioritization, Resource Allocation, Budget Management, Risk management, and Performance Tracking. Ensure the alignment of projects and initiatives with organizational strategic goals through ServiceNow SPM framework. Facilitate training, workshops, and communication to promote best practices in portfolio management. Assist in establishing governance structures and decision-making processes related to the portfolio. Monitor the execution of portfolio management practices and assess adherence to standards. Collect, analyze, and report on portfolio performance metrics, benefits realization, and strategic alignment. Identify areas for process improvements and lead initiatives to enhance portfolio management maturity. Coordinate with project managers, business leaders, and executive sponsors to ensure smooth implementation. Stay updated on industry trends and emerging practices to incorporate innovative techniques into the organization. Qualifications: Bachelor’s degree in Business Administration, Management, or related field; relevant certifications such as PMP, CSM … and/or ServiceNow SPM certifications preferred. Proven experience in implementing, managing & integrating portfolio management processes and other tools within complex organizations. Strong understanding of portfolio governance frameworks, tools, and best practices. Excellent facilitation, communication, and stakeholder engagement skills. Ability to analyze organizational needs and customize portfolio practices accordingly. Demonstrated ability to lead change management initiatives related to process improvements. Preferred Skills: Experience with digital transformation and technology-driven portfolio management tools. Knowledge of enterprise architecture, strategic planning, and governance standards. Familiarity with agile, traditional, or hybrid project management methodologies and tools. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities, with proficiency in data-driven decision-making. Strong business acumen and understanding of financial principles, ROI analysis, and budget management. Comfortable with ambiguity and fast-paced environments, with the ability to adapt and drive change.

This position will: Lead the architectural design and strategic planning for Gen AI/Agentic AI solutions, integrating AWS data engineering and Azure OpenAI LLMs Serve as the primary technical authority and decision-maker for AI solution design and delivery Ensure all solutions align with organizational goals, scalability, and best practices in data engineering and AI Collaborate cross-functionally with business stakeholders, product owners, and technical teams to translate requirements into technical solutions Maintain up-to-date knowledge of advancements in cloud platforms, AI/ML, and HR technology trends Champion security, privacy, and compliance standards throughout the solution lifecycle Coordinate closely with ServiceNow and Workday teams to ensure seamless integration of AI solutions with the virtual assistant and HR workflows Responsibilities: Define integration requirements and data exchange protocols for connecting Gen AI/Agentic AI solutions with ServiceNow, Workday and other HR solutions while respecting boundaries of responsibility< >Design end-to-end technical architectures for HR AI use cases, specifying data flow, integration, and security modelsOversee the development and optimization of AWS-based data pipelines, ensuring efficient ingestion, transformation, and storage of HR dataArchitect seamless integration between AWS data sources and Azure OpenAI LLMs, defining API contracts and data exchange protocolsEstablish standards for model deployment, monitoring, and lifecycle management, including versioning and rollback strategiesDefine and enforce data governance, security, and compliance requirements, including role-based access and data encryptionLead technical reviews, provide mentorship to engineering and data science teams, and ensure adherence to architectural guidelinesEvaluate and recommend tools, frameworks, and platforms to enhance solution capabilities and maintainabilityTroubleshoot complex technical issues, perform root cause analysis, and drive continuous improvement in system performance and reliabilityWork with ServiceNow and Workday teams to understand integration points, data flows, and system constraints, ensuring AI components fit seamlessly into the broader HR technology ecosystem Qualifications: Support integration testing and validation efforts involving ServiceNow, Workday and other HR solutions, collaborating with respective teams as needed Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field Experience: 8+ years of experience in software architecture, with at least 3 years focused on AI/ML solutions Required Qualifications: Deep expertise in AWS data engineering services (e.g., S3, Glue, Redshift, Lambda) and data pipeline design.Demonstrated experience integrating and deploying LLMs, preferably with Azure OpenAI.Strong understanding of API design, microservices architecture, and cloud integration patterns.Proven track record of leading cross-functional teams and delivering complex technical projects.Experience with security, privacy, and compliance in cloud and AI environments.Experience working in environments with multiple platform teams, and ability to define clear integration boundaries and collaboration models Preferred Qualifications: Certifications in AWS (e.g., Solutions Architect) or Azure (e.g., AI Engineer)Experience with HR systems (e.g., Workday) and enterprise SaaS integrationsFamiliarity with Gen AI frameworks such as LangChain or LlamaIndexKnowledge of MLOps best practices and tools for model deployment and monitoringStrong analytical, problem-solving, and communication skillsExperience with agile methodologies and DevOps practicesFamiliarity with ServiceNow platform concepts and Workday HR workflows is a plus About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Department: Information Technology Location: Indore Job Type: Full-Time Job Summary: We are seeking a skilled IT Automation Specialist to streamline and optimize our IT operations through effective automation solutions. The ideal candidate will be responsible for designing, implementing, and maintaining automation scripts, tools, and frameworks that enhance productivity, reduce manual intervention, and support scalability across IT systems and services. Key Responsibilities: Analyze current IT workflows, processes, and systems to identify opportunities for automation. Develop, test, and deploy automation scripts and tools using technologies like PowerShell, Python, Ansible, Terraform, or Bash. Implement and manage CI/CD pipelines to support DevOps practices. Automate infrastructure provisioning, software deployment, configuration management, and monitoring processes. Collaborate with cross-functional teams (DevOps, Network, Security, and Development) to understand automation needs. Maintain and update documentation related to automated processes and workflows. Monitor system performance and provide proactive solutions for system improvement. Ensure all automation complies with security standards, change management, and best practices. Troubleshoot issues related to automated systems and resolve in a timely manner. Stay current with industry trends and emerging technologies in IT automation and DevOps. Qualifications and Skills required: Bachelor's degree in Computer Science, Information Technology, or a related field. 2+ years of experience in IT operations or system administration with a focus on automation. Proficiency in scripting languages: PowerShell, Python, or Bash. Experience with DevOps tools: Jenkins, Git, Docker, Kubernetes, Ansible, Terraform, etc. Familiarity with cloud platforms like AWS, Azure, or Google Cloud. Strong understanding of networking, server administration, and system security practices. Excellent problem-solving skills and attention to detail. Preferred: Certifications such as AWS Certified DevOps Engineer, Microsoft Certified: Azure Administrator, or Red Hat Certified Engineer (RHCE). Experience with ServiceNow or other ITSM tools for workflow automation. Knowledge of Agile/Scrum methodology. Soft Skills: Strong analytical and communication skills. Ability to work independently and as part of a team. Time management and prioritization capabilities. Willingness to learn and adapt in a fast-paced environment.

About the Role We are seeking a highly skilled Senior Microsoft Systems Administrator to join our dynamic IT team. In this role, you will be responsible for managing and optimizing our Microsoft ecosystem, ensuring the stability, security, and efficiency of our NMS-OSS (Network Management System - Operations Support Systems) infrastructure. You will play a key role in maintaining our server, cloud, and endpoint environments while driving improvements and providing expert-level support. Location: Pune Mode of Work: Hybrid Key Responsibilities: Provide specialist systems administration expertise across the Microsoft ecosystem, including AAD, Domain Admin, SharePoint, MDM, Security Controls, Azure IaaS, M365, and endpoint OS. Hands-on operations for NMS-OSS systems, including server management, cloud infrastructure, and Microsoft spend optimization. Maintain and upgrade NMS-OSS, servers, and cloud infrastructure, ensuring high availability and performance. Oversee major projects, including system updates, migrations, and outages, ensuring minimal disruption. Provide senior management with performance reports and actionable insights for continuous improvement. End-user support for escalated NMS-OSS issues from the Corporate IT helpdesk. Conduct regular patching, health checks, and security hardening of all NMS systems. Develop and document new processes to streamline IT operations and enhance efficiency. Qualifications & Experience: Strong background in IT team leadership or IT management, with experience managing small teams in a fast-paced environment. Expert-level administration in: Microsoft ecosystem (AAD, Azure, M365, SharePoint, Intune, MDM, Copilot, etc.) Virtualization (Microsoft, VMware, Infrastructure as Code – a plus) Cybersecurity controls (IAM, PAM, EDR, SIEM, Cisco Security Suite) Experience working in a multi-country, multi-function environment. Familiarity with ticketing systems (ServiceDesk Plus, ServiceNow, etc.). Strong communication and relationship-building skills, with a customer-focused approach

Job Role: ServiceDesk Team Lead Experience: 8-15 Years Location: Pune Shift: 24*7 Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause. Primary Roles and Responsibilities: Monitor call and ticket volumes to ensure the SLA's are met Good understanding of CPI's, KPI's and CSAT tracking, measurement, analysis and drive improvements Keep track of staffing and scheduling to ensure adequate staff is available to manage the volume Report daily performance to internal and client stakeholders Be part of internal and external reviews Perform analysis of the tickets to improve the first-time fix and reduce hops, aging and backlog of tickets Work closely with Quality, Training, Knowledge Management, Incident Management and Service Transition team to run smooth operations Handle and respond to escalations with proper RCA and artefacts Maintain connect with internal and client stakeholders if any issues need attention for resolution or work stoppage Qualifications: Bachelor's degree in information technology, Computer Science, or a related field Good team and client handling skills with excellent communication Analytical mindset to proactively identify issues and resolve / highlight them Well versed with Excel, ServiceNow and Telephony reporting along with good presentation skills Good understanding of ITIL 4 practices Knowledge of ITSM would be add on Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: • Group Medical Insurance • Cab facility • Meals/snacks • Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors .

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have: Moderate-level experience in managed services roles handling cross-technology infrastructure. Knowledge of ticketing tools, preferably ServiceNow. Familiarity with ITIL processes and experience working with vendors and third parties. Proficiency in planning activities and projects, taking changing circumstances into account. Ability to work longer hours when necessary and adapt to changing circumstances with ease. Proven ability to communicate effectively and work across different cultures and social groups. Positive outlook and ability to work well under pressure. Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. Bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role Gruve Technologies is seeking a highly skilled Security Consultant-Splunk with deep hands-on experience in designing, deploying, and configuring Splunk SIEM and SOAR solutions . The ideal candidate will lead end-to-end implementations—from architecture planning to log source onboarding, security use case creation, and tool integrations. This role also includes the deployment and configuration of Cribl for data routing and enrichment. You’ll work closely with security analysts and engineering teams to ensure robust threat visibility, operational efficiency, and high-quality delivery. Key Responsibilities SIEM Design & Implementation Architect and deploy Splunk environments (single/multi-site, indexer/search head clustering). Define and implement data ingestion strategies. Configure Splunk components: UF/HF, indexers, deployment servers, apps, etc. Deploy and manage Cribl for log stream processing and transformation. Log Source Onboarding Identify and prioritize IT, cloud, network, and application log sources. Develop onboarding playbooks and custom parsing logic. Configure props.conf, transforms.conf, and onboard into CIM-compliant structure. Use Case Development & Configuration Collaborate with SOC to translate detection requirements into correlation rules and alerts. Build dashboards, reports, and alerting mechanisms in Splunk Enterprise Security (ES). Optimize SPL queries and tune alerts to reduce noise and false positives. Tool Integration Integrate Splunk with platforms including: SOAR solutions: Splunk SOAR, Palo Alto XSOAR TIPs: Anomali, open-source feeds Ticketing tools: ServiceNow, JIRA EDR/NDR solutions: CrowdStrike, Fortinet, Cisco, etc. Develop and manage APIs and automation scripts for bi-directional integration. Documentation & Knowledge Transfer Prepare HLDs/LLDs, operational SOPs, and architecture diagrams. Create runbooks and ensure configuration backups. Conduct KT sessions and operational training for SOC teams. Required Skills & Experience 5+ years in SIEM implementation (3+ years focused on Splunk) Strong expertise in Splunk SIEM, Splunk SOAR, and Cribl deployment/configuration Skilled in SPL (Search Processing Language), CIM compliance, and log enrichment Hands-on with onboarding data from varied sources and environments Experience integrating tools and building automation with Python, Bash, etc. Preferred Certifications Splunk Core Certified Power User Splunk Certified Admin / Architect Splunk Enterprise Security Certified Admin (preferred) CompTIA Security+, GCIA, or CISSP (nice to have) Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Company Description Ace Skills Consulting is a premier IT training and education provider, recognized as the preferred training platform for corporate, government, and individual professionals across India. We specialize in delivering industry-relevant courses on Microsoft technologies, AWS, Cloud Computing, DevOps, and other cutting-edge tools. Our flexible delivery methods include instructor-led online training, classroom sessions, and onsite corporate training. We are trusted by renowned organizations such as Tata Power, HCL Technologies, TeamLease, and many more. Role Description This is a full-time on-site role for a ServiceNow Trainer located in Delhi, India. The ServiceNow Trainer will be responsible for designing and delivering comprehensive training programs, creating training materials, conducting lectures, and evaluating trainee performance. The trainer will also provide hands-on training and support to ensure trainees acquire essential skills for the efficient use of ServiceNow. Qualifications Proficiency in Information Technology and Software Development Experience in Teaching, Training, and Lecturing Strong communication and presentation skills Ability to adapt training methods based on the audience's needs Experience with ServiceNow's platform and tools is a plus Bachelor's degree in Information Technology, Computer Science, or related field Relevant certifications in ServiceNow or IT training are advantageous

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have: Moderate-level experience in managed services roles handling cross-technology infrastructure. Knowledge of ticketing tools, preferably ServiceNow. Familiarity with ITIL processes and experience working with vendors and third parties. Proficiency in planning activities and projects, taking changing circumstances into account. Ability to work longer hours when necessary and adapt to changing circumstances with ease. Proven ability to communicate effectively and work across different cultures and social groups. Positive outlook and ability to work well under pressure. Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. Bachelor's degree in IT/Computing or equivalent work experience. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

1-3 years’ experience.Looking for an Onsite Support Professional who has 1-3 years of experience to provide 1st level infrastructure support to internal employees and handle issues associate with hardware and software ( OS and application packages).Day to day tasks for an IT involve provisioning windows based end computing devices; fulfil IT requests and resolve incidents raised in ServiceNow Portal.Use remote control tools like SCCM; Remote Desktop & Remote Assistance to diagnose issues for users at different locations.

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies. Within BNP Paribas Group IT, the filiere Production Security is in charge of answering operationally to the challenges of cybersecurity with an end-to-end vision and consistently across the Bank. With its identity domain, it offers the Technical IAM services to the group. In SEC18 team, we make support L2 for the technical IAM. Job Title Technical IAM Engineer support Date 01/09/2025 Department ITGP Location: Chennai Business Line / Function Production Security Reports To (Direct) Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow/Email) Incident analysis and resolution Entry point for Expert escalation Contribution to continuous production optimization (curative and preventive) Service Requests management: Support people of end user queries (ServiceNow/Email) Strong hands-on experience on Web and Application servers Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) Good knowledge on Incident/Change/Problem management process (ServiceNow). Have good knowledge on setting up monitoring of servers through Dynatrace tools Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Knowledge of ITIL General IT infrastructure knowledge Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault Good written and spoken English French speaking will be appreciated Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Specific Qualifications (if Required) Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) SailPoint expertise. LDAP IDM knowledge nice to have Strong interest in Incident Management with analytical and investigative skills Skills Referential Behavioural Skills: (Please select up to 4 skills) Adaptability Ability to collaborate / Teamwork Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to develop and adapt a process Education Level Ability to develop others & improve their skills Master Degree or equivalent Experience Level At least 3 years

Summary Position Summary Sr Analyst – Audio/Video (AV) and Live Streaming Specialist – Contractor - Deloitte Support Services India Private Limited Work you’ll do Your primary responsibilities will include helping customers determine the best technology solutions to meet their desired virtual or hybrid meeting outcomes. In this role, you will support AV events, videoconference endpoints, Zoom webinars, and live streaming services in conjunction with US Meeting and Event Services, US Event Enablement, or Global Program Teams. As an AV and streaming specialist, you will offer consultation during the planning process, participate in discovery calls, coordinate with clients to schedule events, and act as a central point of contact for all individuals involved in the event. The duties typically depend on the types of events you coordinate. You will oversee all production and technical aspects of an event (Live production events and Webinars), including pre-production tasks such as planning calls and the collation of event materials, production tasks such as event execution, and post-production tasks like post-event reporting, surveys, video edits and hosting on internal platforms. You will ensure the setup and proper functioning of all audio-visual elements, working closely with clients to implement their vision. Setting deadlines for content delivery and ensuring they are met will be crucial. Leveraging your experience and event knowledge, you will develop comprehensive plans for the execution of client ideas. Additionally, you will recommend process improvements to effectively utilize equipment and materials, maximizing production efficiency. Supporting our evolving operational strategies to achieve both production and financial objectives is essential. Responsibilities Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time. Assist wth all AV operations-related tasks, ensuring the highest quality standards are met for each event. Plan, coordinate, and execute live production events, including setup, operation, and breakdown of Live Streaming and AV equipment. Coordinate with internal and external stakeholders to ensure all technical and logistical aspects of events are addressed. Ensure the proper setup, testing, and functionality of all AV equipment, including microphones, projectors, cameras, and streaming devices. Produce and manage large conferences, such as Zoom/Microsoft Teams webinars, ensuring seamless execution and high participant engagement. Monitor the health of AV equipment and video endpoints to ensure proper maintenance and optimal performance. Develop and implement best practices for AV operations and live event production, continuously seeking ways to improve efficiency and effectiveness. Interact with US counterparts to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience. Required Technical Skills: 1-3 years working knowledge of live event production, intake, and workflow experience. Setting up equipment in studio and at events – from initial setup to wrap-up. Manipulating, editing and enhancing live and recorded audio and mixing audio per client’s specifications. Diagnosing and troubleshooting audio equipment during testing and live events. Experience with video and audio post-production techniques including working experience on Adobe Creative Cloud (After Effects, Illustrator and Premier Pro) and Apple Logic Pro. Intermediate-level Experience with event technology platforms and AV equipment. Should have had exposure to producing events on Virtual and Web Conferencing Platforms Experience on troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed. Working knowledge on videoconference products such as the Poly X30/50/70, Cisco Room Bars, Poly Clariti manager etc. including the ability of troubleshoot L1/L2 issues from the platform UI. Experience working on ticketing tools such as ServiceNow is essential. Certification or additional degrees in AV, Sound engineering or related field is a plus. Required Professional Skills: Excellent communication and interpersonal skills for client interactions and team coordination. This position will be privy to confidential, classified, and unpublished information; therefore, it is critical that discretion and confidentially are always exercised and at the forefront of all communications written and verbal. Ability to manage multiple tasks, including ability to propose solutions and explanations in writing and collaborate with a wide range of teams to oversee events. Attention to detail to ensure high-quality event delivery and client satisfaction. Ability to follow instructions, remain professional under pressure and deliver results in a fast-paced environment. Education and Experience: Bachelor’s/4-year University degree Monday to Friday (in-office) | Weekends, as needed | Flexibility provided on an as needed basis. Should be willing to work rotational night shifts, as needed. Location: Hyderabad How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 306621

We are seeking an experienced Manager to lead and manage a high-performing technical support team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers and ensuring timely, high-quality resolutions to technical issues. WHAT YOU WILL BE DOING Team Leadership : Lead and manage a team of technical support engineers, providing guidance, mentorship, and support to ensure exceptional customer service Shift Management : Oversee night shift operations, ensuring optimal staffing, workload distribution, and timely responses to customer inquiries Customer Escalations : Handle complex escalations, working closely with engineering, product, and other cross-functional teams to resolve high-priority issues Performance Monitoring : Establish and track key performance indicators (KPIs) for the team, including response times, resolution times, and customer satisfaction metrics 24x7 Support Strategy : Contribute to the design and implementation of 24x7 support processes, optimizing efficiency and ensuring alignment with global support operations Training & Development : Identify skill gaps within the team and coordinate necessary training and development programs to enhance technical and soft skills Continuous Improvement : Drive continuous improvement initiatives, leveraging customer feedback and support data to optimize processes and deliver a superior customer experience Collaboration : Work closely with other regional support teams to ensure knowledge sharing and consistency across support operations globally Reporting : Prepare and present regular reports on team performance, operational challenges, and customer satisfaction to senior leadership WHAT YOU BRING 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role Proven track record of managing teams in a 24x7 support environment Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable Leadership : Strong people management skills with the ability to motivate and develop a team Customer-Focused : Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience Problem-Solving : Strong analytical and troubleshooting skills with a proactive approach to problem-solving Communication : Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership Process-Oriented : Experience in defining and optimizing support processes and performance metrics Flexibility : Willingness to work night shifts and flexible hours to support global customers Education : Bachelor’s degree in Computer Science, Information Technology, or a related field

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. From building next-generation apps and microservices in Kotlin to using AI to help protect our franchise and customers from fraud, you could be doing entrepreneurial work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture. Join Team Amex and let's lead the way together. The position of Engineer will be on a dynamic and growing team within the Global Risk & Compliance (GRCT) organization at American Express. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs. They will provide ServiceNow experience, using business and technological knowledge to help develop and implement business partner strategies on time and within budget. The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other engineers, product owners, and staff engineers: Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation. Completes technology/implementation design documentation. Provides estimates for design, build, test, and implementation phases. Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards. Assists with updates to program specification/implementation documentation. Works with scrum team to prepare configurations for production. Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy. Raises issues, provides feedback, and proposes changes to implementation specifications. Provides consultation to product owners with recommendations to drive their requirements to success. Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technological and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change Participate as member of a scrum team using agile principles and tools including Rally. Minimum Qualifications: 3+ years hands-on experience in ServiceNow including experience with IRM solutions/components Overall 5+ years of development experience Hold ServiceNow Certified System Administrator credentials (CSA) Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS BS or MS Degree in Computer Science, Computer Engineering, or other technology area Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the engineering team to Senior leaders. Preferred Qualifications: Working knowledge of GCP Experience building/performing JS utilities and full stack development experience 5+ years Agile Framework experience as well as hands on Scaled Agile experience Machine Learning or Generative AI knowledge is a plus An understanding of GRC/IRM industry trends We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Description SNOW Lead Who are we looking for? We are seeking a highly skilled Lead ServiceNow Developer to support our Risk and Compliance team. The ideal candidate will have extensive experience in ServiceNow development, particularly with the IRM module, and will be responsible for leading the development, and implementation of solutions that enhance our risk and compliance processes. This role requires strong technical expertise, leadership capabilities, a deep understanding of risk management principles and proven track record of working on multiple products particularly those that leverage AI technologies. Experience And Education Required Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in ServiceNow development, with a focus on the IRM module. Strong knowledge of ServiceNow platform capabilities, including scripting, workflows, and integrations. Experience with ServiceNow ITSM and ITOM modules is a plus. Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. ServiceNow certification (ServiceNow Certified System Administrator and ServiceNow Certified Application Developer, Certified Implementation Specialist - Risk & Compliance preferred) Nice to have ServiceNow Certified Technical Architect (CTA) Certification. Job Profile Lead the development of ServiceNow IRM solutions, ensuring alignment with business requirements and best practices. Oversee the development team, providing guidance, mentorship, and support to junior developers. Conduct code reviews and ensure adherence to coding standards and best practices. Troubleshoot and resolve complex technical issues related to the ServiceNow platform. Stay current with ServiceNow updates and enhancements, recommending improvements to existing processes. Develop and maintain documentation for technical designs, processes, and procedures. Work closely with IT and business teams to ensure successful implementation and integration of solutions. Technical Skills ServiceNow expertise - IRM, GRC, scripting, UI policies, Flows, Workspaces, Workspace configuration API & integration experience - Working with REST APIs, JSON, and ServiceNow Spokes Strong problem-solving skills - Ability to troubleshoot and improve workflows Strong understanding of ServiceNow platform capabilities and modules Proven experience implementing complex ServiceNow solutions Excellent communication skills both verbal and written in English Experience leading team/mentoring junior developers Understanding of Operation Risk and Compliance Management processes. Enabling effective interaction with both technical and non-technical colleagues in a cross-functional environment, facilitating collaboration on AI-driven projects A successful history of delivering software across a diverse range of languages, technologies, and platforms, with a particular emphasis on AI integrations and their application in real-world scenarios Behavioral Skills Excellent communication skills and the ability to work effectively with cross-functional teams Strong problem-solving skills and the ability to troubleshoot complex issues Customer service focused Ability to provide detailed notes on issues that arise Ability to create and maintain process documentation Ability to manage time, plan, organize and coordinate work assignments ServiceNow Certified Implementation Specialist or similar certification is a plus Other Details We need a strong ServiceNow Developer, someone who understands Command of the ServiceNow platform Experience developing the platform Experience as a developer in the platform Qualifications Bachelor's degree in Computer Science, Management Information Systems, or equivalent Certifications UI/UX - VueJS/Angular/React JS

About Position: MSP Manager Strong with strong understanding of Google Cloud Infrastructure components, to oversee the project delivery of managed services in Cloud environment. Role: MSP Manager Location: All Persistent Location Experience: 7-10 Years Job Type: Full Time Employment What You'll Do: Oversee the project delivery of managed services in Cloud environment. Experience of maintaining project metrics, risk management, project health reports and audits. Monitor and report on service performance and customer metrics. Ensure compliance with service level agreements (SLAs) and ticket quality. Identify opportunities for growth and expansion of services within existing customer base. Collaborate with internal teams to resolve customer issues and improve service offerings. Contribute to the financial performance of the service delivery by closely working with invoicing team. Develop and maintain a deep understanding of Managed Services offerings and participate in sales pitches. Ability to lead, motivate, and mentor a team of cloud professionals. Expertise You'll Bring: Experience in managing cloud-based services, particularly GCP. Strong knowledge of ITIL practices and should be able to guide the team. Build and maintain strong client relationships, ensure customer satisfaction and successful service delivery. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences. Understanding of managed services concepts, including CloudOPs, FinOPs, and SRE. ITIL Certification and knowledge of any ITSM tools like ServiceNow, FreshDesk etc. Ability to work with vendors like Google, AWS, Microsoft Azure and define support plans and processes. Familiarity with shared services model for providing managed services across multiple customers with a shared resource pool. Exposure to P&L management and financial reporting. Strong customer relationship management skills. Excellent communication and interpersonal skills. Problem-solving and analytical abilities. Ability to work effectively in a fast-paced environment. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a value-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Maintain existing automation test frameworks Collect and report quality metrics from test execution Work with developers to design specific testing strategies for features being developed and automate them Create comprehensive test plans; execute and automate them Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience with quality assurance and Java programming with Selenium, JUnit and TestNG Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git Understanding of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks Experience driving cross-team technical discussions with an understanding of SDLC concepts Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Maintain existing automation test frameworks Collect and report quality metrics from test execution Work with developers to design specific testing strategies for features being developed and automate them Create comprehensive test plans; execute and automate them Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of experience with technologies relevant to SN and coding skills with high-quality results. Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development teams. Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues. Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 0-2+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Summary Job Title: Technical Team Lead ServiceNow SAM Pro Location: TechM Pune Sharda Years of Experience: 7 10 Years Job Summary We are seeking an experienced Technical Team Lead to oversee the implementation and optimization of ServiceNow SAM Pro. The ideal candidate will have a strong background in software asset management, with a focus on configuration, license management, and compliance. This role requires a blend of technical expertise and leadership skills to drive effective software asset management practices across the organization. Responsibilities ServiceNow SAM Pro Implementation & Optimization: Lead the configuration, administration, and optimization of ServiceNow SAM Pro to effectively track, manage, and report on software assets. License Management & Compliance: Ensure compliance with vendor contracts and licensing agreements, monitor software license consumption, and support software audits. Data Integration & Reconciliation: Manage integrations between ServiceNow SAM Pro and other IT asset management tools, ensuring accurate data reconciliation and seamless data flows. Reporting & Insights: Develop and maintain SAM reports and dashboards, providing actionable insights on software inventory and compliance. Collaboration & Stakeholder Engagement: Work with internal teams and vendors to ensure effective management of software assets throughout their lifecycle. Process Improvement: Continuously assess and improve workflows and processes within ServiceNow SAM Pro to enhance operational efficiency. Mandatory Skills Expertise in configuring and administering ServiceNow SAM Pro. Strong understanding of software licensing models and experience applying these models within ServiceNow. Experience with ServiceNow reporting and dashboard creation. Proven ability to troubleshoot and resolve technical issues related to software asset management. Preferred Skills ServiceNow Certified Application Specialist ¿ SAM Pro. ServiceNow Certified Application Development ¿ CAD. ITIL Foundation or higher level certifications. Certified Software Asset Manager (CSAM) or similar certifications. Qualifications Strong analytical and problem solving skills. Excellent communication skills for engaging with both technical and non technical stakeholders. Ability to work independently and manage multiple projects simultaneously. Attention to detail with a focus on accuracy and compliance. Knowledge of software license management tools and processes. Experience managing software audits and liaising with vendors. Familiarity with cloud based software licensing and asset management (AWS, Azure, etc.) is a plus.

Job Summary Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities. Fit For Growth is a bank-wide Programme to create ~1.5B billion USD in sustainable savings across Standard Chartered. This role will focus on two initiatives within the Programme focused on improving Cash Operations within Transaction Banking. These initiatives are currently planned until Dec 2026, and aiming to save over 20m USD and ~250 FTE of efficiencies. The Headcount and Financials Manager is a pivotal role focused on ensuring new joiners and leavers across the ~2000 people across Cash Operations are accurately reported. This involved close working relationships with various Cash Operations heads across our footprint in Asia, Africa, Middle East, Europe and Americas. In addition this role will own the end to end process of delivering and tracking the headcount efficiencies for these two initiatives. This includes accurate reporting across multiple systems in the bank, including Clarity and BART, and accurate Programme Steering Committee benefits reporting. Key Responsibilities Project Management and Governance Manage the full headcount and benefits management of the project(s) and coordinate with all relevant stakeholders across business and operations (as well as relevant support functions) ensuring accurate headcount and benefits reporting. Partner with relevant stakeholders, to ensure adherence to Bank standards and governance framework Develop and maintain comprehensive project artefacts including Benefits Management Plan, Headcount reporting, Benefits reporting, Programme Steering Commitment reporting, Project plans, RAID logs, Delivery plans and general updates to stakeholders Prepare materials and facilitate the weekly meetings including Working Group and Steerco meetings, ensuring timeliness, accuracy and relevance of data Identify and proactively manage project risks, issues, assumptions and dependencies, escalating as required if benefit commitments may not be achieved Ensure Clarity (the Enterprise tool for program/project monitoring and reporting) is up to date including Benefits, risks, issues, key benefit realisation milestone dates etc Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials. Drive formal handover to BAU including the formal programme closure when required Financial Management Collaborate with Operations Heads, Programme Team, PMO and other relevant teams to ensure accurate Headcount and Benefits forecasting and actuals Track and validate headcount including new joiners, leavers and movers. Support financial governance by ensuring variances are monitored and reported Support the Project Initiative owner in meeting the programme’s financial commitments in each year and over the life of the programme. Proven experience in managing both BAU headcount management and Project Benefits management Stakeholder Management Build and maintain strong, positive relationships with stakeholders across functions Ensure regular and transparent communication of project progress, risks and key decisions Engage stakeholders to align on priorities and resolve issues collaboratively Drives team members toward delivering on their commitments Effectively manage difficult interpersonal situations and drive consensus where needed Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders COO, Cash Management Global Head, Product Design and Control Group Head - Domestic flows - Cash ops PDC TB FFG Programme Manager TB FFG PMO Group Head - Domestic flows - Cash ops PDC Global Head TB Client Service Head of Business Management, Cash COO Global Head Domestic Flow, Cash Management Ops COO Cash, AME & EA Cash COO China and GCNA Global Head, Specialist Functions Skills And Experience Headcount, Benefis and Project Financial Management Project Management (Agile & Classic) Agile (ICAgile ICP-ATF) Clarity or Similar Project Management tools Excel PowerPoint Azure Dev Ops Qualifications Educated to degree level or equivalent experience Accounting qualification (CPA, CA) (preferred) Experience in Audit or Management Consulting (preferred) 10+ years’ experience in a Banking environment 5+ years’ experience managing benefits and financials for large scale $5-10m USD Programmes Exemplary integrity, ethics, independence, and resilience Ability to collaborate and work dynamically across a broad range of stakeholders, functions, and borders Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity Ability to manage geographically dispersed and highly varied client and stakeholder base Interpersonal skills in networking, influencing and decision taking Analytic, problem-solving and decision-making skills Good presentation, time management, negotiation and influencing skills Excellent written & oral communication skills Can work independently to strict timeframes Focused, organised and results-oriented Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda Assertive, tenacious, and willing to challenge when required Exposure to risk-related initiatives is a plus Demonstrates good technical and/or business understanding to manage project effectively Languages; English Project management: SAFe, Agile, Waterfall, PMP, PRINCE2 etc Tools: Clarity, ADO, Confluence, ServiceNow About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 2 Year(s) Of Experience Is Required Educational Qualification : NA Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day may involve collaborating with cross-functional teams to gather and analyze requirements, developing innovative solutions, and ensuring the successful implementation of technology components to meet organizational needs. You will also engage in testing activities to validate the functionality and performance of the systems being developed, contributing to the overall efficiency and effectiveness of the data center operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Assist in troubleshooting and resolving technical issues as they arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of data center technologies and infrastructure. - Familiarity with network design and implementation. - Experience in system testing and validation processes. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Chennai office. - A NA is required.

Role Responsibilities: Ensure clarity and distinction in job responsibilities, focusing on ServiceNow platform development including scripting, integrations, and customization tasks. Include coordination with cross-functional teams and active contribution to system upgrades and fixes. ServiceNow Developer: Responsible for comprehensive ServiceNow application development and support with detailed monitoring and issue resolution. Should Have experience in Multi Module. Skills: customization,integrations,itsm,scripting,itom,servicenow

Founded in 2018, Leena AI is the world’s largest independent employee‑facing Agentic AI, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across business systems through a single conversational interface. Customers routinely achieve a 70% reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‑service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. Leena AI integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, ADP, Oracle, Workday, and Microsoft Office 365. The company’s solutions have been successfully deployed across 90+ countries, serving over 400+ customers, including leading enterprises such as Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways. Leena AI supports 100+ languages globally, and millions of employees use the work assistant daily. Leena AI, headquartered in New York, has secured $40M+ in financing from investors including Greycroft, Bessemer Venture Partners, B Capital, and Y Combinator Role Overview We are looking for a driven and detail-oriented professional to lead our CXO engagement dinners and events program across the U.S. market—from our Gurgaon HQ. This role will manage end-to-end planning, city and contact prioritization, outreach campaigns, and coordination with field teams to drive high-quality CXO interactions and contribute to top-of-funnel B2B pipeline. Key Responsibilities Run CXO Dinner Program Execution (Remote – U.S. Focused) Lead planning and execution of company-sponsored CXO dinners across key U.S. cities. Manage event calendars, venue planning, and scheduling. Identify Attendees & Decision Makers Research and build lists of CXOs and key decision-makers in target cities. Use tools like LinkedIn Sales Navigator, Apollo, ZoomInfo, etc. Prioritize Cities Based on Data Analyze pipeline data and market signals to shortlist cities. Recommend event dates based on regional trends and business context. Multi-Channel Outreach & Invitations Drive invites and RSVPs through email, LinkedIn InMail, and LinkedIn Ads. Optimize outreach workflows for maximum attendance. Coordinate with Local Ops Teams Collaborate with on-ground operations for final logistics, headcounts, and attendee info. Ensure seamless execution handoff as the event date approaches. Post-Event Sales Enablement Work with Sales to drive post-event meetings and track conversion to meetings from attendees. Share attendee insights and feedback to refine future events. Requirements 2–4 years of experience in B2B marketing, events, demand generation, email marketing, or campaign management (preferably in SaaS/enterprise tech) Familiarity with outbound tools (LinkedIn Ads, HubSpot, Marketo, Sales Navigator) Fluency in using Gen AI (chat GPT/Gemini/Anthorpic) in writing engaging tailored content that “hits the spot” with the audience Strong project ownership, communication skills, and stakeholder management Comfort working across time zones with U.S.-based teams Data-first mindset with ability to prioritize cities and contacts for maximum ROI What We Offer Opportunity to work in a fast-growing, global HR tech company. Continuous learning and development opportunities. Collaborative and inclusive company culture. Skills: linkedin ads,events management,linkedin,sales navigator,outbound tools,hubspot,outreach,cross functional relationships,gen ai,b2b marketing,events,project management,stakeholder management,campaign management,data analysis,demand generation,email marketing,marketo