12323 Servicenow Jobs - Page 11

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Major Incident Manager Position Summary As the Major Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and support team performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident counts, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Participate in 24/7/365 shift rotations. This includes night and weekend shifts. Point of contact for all Major Incidents. Work independently to manage critical incidents, including facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results. Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake by determination of Impact and Urgency to access appropriate priority based on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Requirements Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution (Actively run a major incident bridge independently). Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast-paced environment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include: Critical Thinking, Problem Solving and Deductive Reasoning. Leadership – Capacity, Capability, and Competency (“Leaders inspire other to take action”) Commanding presence to manage major incident bridge effectively. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to “control the chaos”. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Technical writing background is a plus. Experience & Education Requirements Participate in a 24/7/365 on-call rotation. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Demonstrable experience working in an operational area of IT, within a large or multi-client environment. Graduate Degree Holder or Equivalent Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About This Role Wells Fargo is seeking a Lead Business Execution Consultant into HR Product and systems. We are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. In This Role, You Will Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide and lead less experienced Strategy and Execution staff within the group Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: HR Systems experience (e.g., Workday, Peoplesoft, SAP, ServiceNow, Oracle, or similar) preferably in a global environment with multiple integrations experience with ServiceNow HR Service Delivery application (HRSD) 3+ years' experience with Workday and ServiceNow integrations Experience with ServiceNow reporting and dashboards Experience operating in an Agile environment and/or strong knowledge and understanding of Agile Experience leading and facilitating workshops and discussions to meet client objectives and desired outcomes Experience driving the requirements process with both technical and business partners Experience interpreting business and technical needs and translating them into user stories Experience managing complex technology projects and presenting to multiple levels of management Ability to operate as part of cross functional work streams to execute projects with quality and on-time Knowledge of HR business processes Excellent verbal, written and interpersonal communication skills Strong organizational, multi-tasking and prioritization skills Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Participation in an industry group or organization that aligns with Wells Fargo's support of Diversity, Equity & Inclusion Job Expectations: Evolve the HR Portfolio and roadmap within the Talent Acquisition space in partnership with Product leadership, HRIS, our HR business owners, and other stakeholders across the business Work closely with business partners to evaluate business requirements, plan projects, and participate in efficient development, delivery, and deployments Function as the highest-level internal consultant within technology and business groups by building and/or re-engineering HR technical and business processes and tools for greater efficiencies with significant impact to the business Lead the planning, support, and execution of user acceptance cycles, including identifying and documenting all relevant test scenarios and test cases Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows Influence, guide and lead less experienced Strategy and Execution staff within the group Maintain task status in JIRA or similar Agile management tool Work with user groups to resolve questions, assess user needs, and recommend changes Ensure cross-functional dependencies are articulated, managed, and addressed to execute projects with quality and on-time Contribute to delivering solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management Posting End Date: 7 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465568

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Act as a senior technical developer in the AI ML pod covering DCOO, procurement and supporting other CET functions Deliver initiatives and book of work including: Design, development and implementation of AI/ML initiatives and proof of concepts Coach other developers in AI ML technologies Develop new approaches and technical solutions based on use cases from across CET Build strong relationships with vendors to ensure high performance and robust/resilient service delivery Cultivate an environment that supports diversity and reflects the HSBC brand and values. Remain current on AI, ML, data, digital and emerging trends affecting the Financial Services industry Coach team members and developers in AI ML Engage with business stakeholders across corporate function to deliver tangible results from AI initiatives Qualifications - External To be successful in this role, you should meet the following requirements: An experienced technical developer with a track record of on time hand on delivery of code, documentation and innovation. Knowledge of CET data assets and use cases. Strong data and integration experience and an understanding of APIs. Track record of DevOps and Agile adoption and optimisation. Excellent written skills with ability to express complex topics and problems effectively. Proven experience of delivering ML and AI initiatives to completion Experience of Python, Java, OpenAI or other LLMs, AI ambassador course, TensorFlow, understanding the inner workings of LLMs, how to tune RAG/chunking/LLMs Experience of key CET and HSBC systems such as ServiceNow desirable Experience of cloud platforms such as GCP and AWS desirable Ability to coach and mentor developers. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

Position Overview: The Global Software Category Management specialist will driving Global Consolidation, strategic sourcing, management, and optimization of our software portfolio and delivering significant value through strategic negotiation, innovative contract design. Build supplier resilience, benchmark, cultivating strong relationships with key partners. This critical role will be responsible for developing and executing category strategies that maximize value, mitigate risk, and align with our overall business objectives. The ideal candidate will possess a strong understanding of the software landscape, excellent negotiation skills, and a proven track record of successfully managing complex software relationships and market making. Effectively navigate and collaborate across diverse cultural landscapes, ensuring alignment and success in a global context. Key Responsibilities: Develop and implement comprehensive category strategies for various software categories (e.g., SaaS, infrastructure software, development tools, enterprise applications) based on market analysis, business needs, and total cost of ownership. Drive strategic consolidation while incorporating regional requirements and considerations. Collaborate with internal stakeholders (e.g., IB's, COE's, Finance, Legal, VMO, Purchasing) to understand current and future software needs Identify and analyze key market trends, supplier landscape, and technological advancements within the software industry Lead negotiations for software contracts, licenses, and renewals to achieve optimal pricing, terms, and service levels Conduct regular supplier reviews and drive continuous improvement initiatives. Monitor supplier performance against contractual obligations and KPIs, proactively addressing any issues. Identify and mitigate potential risks associated with software vendors and contracts Effectively communicate category strategies, sourcing decisions, and performance updates to key stakeholders across the organization Act as a subject matter expert on software category management within the company Value Generation & Deal Management - through strategic negotiation and innovative Required Skills & Competencies: Ability to construct complex global IT contract negotiations, including innovative deal structuring and risk mitigation, Strong negotiation skills, with the ability to manage diverse situations and master the intricacies of the art of negotiation. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based, SPLA) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow...etc Develop and implement comprehensive category strategies for all Salesforce, Microsoft software categories aligned with business objectives and technology roadmap Salesforce - Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Platform, MuleSoft, Tableau, Slack, AppExchange solutions Microsoft - Microsoft 365, Azure, Dynamics 365, Windows Server, SQL Server, developer tools Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Ability to navigate diverse legal and cultural negotiation styles, adapting strategies to achieve favorable outcomes in various regions Ability to analyze complex data to drive global consolidation and cost optimization Must be able to gain buy in from many different departments and global regions, to achieve compliance Must be able to work with suppliers from many different countries, and be aware of differing business practices. Experience & Qualifications: Certified Procurement Manager (CPM/CPSM) or equivalent certification from a recognized institution (e.g., ISM) and or Bachelor's degree in Supply Chain Management, Business Administration, or a related field; Master's degree preferred. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow...etc Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Category Management will actively engage with the six other domains to drive improvements, optimization and value engineering initiatives. This collaboration will focus on enhancing effectiveness, disseminating market insights, sourcing vendors, structuring deals, and facilitating final decisions, all while securing the most favorable and flexible commercial agreements. Trivandrum Kerala India

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber Managed Services – Privileged Identity & Access Management – Senior Consultant (BeyondTrust PAM – Operations) We are seeking a skilled and experienced Senior Consultant – BeyondTrust PAM Operations to join our Cyber Managed Services team. This role focuses on delivering ongoing operational support, maintenance, and continuous improvement of BeyondTrust PAM environments for our clients. The ideal candidate will bring deep expertise in BeyondTrust operations, strong troubleshooting skills, and a commitment to ensuring secure and reliable access to privileged systems. Key Responsibilities: Provide Level 2 and Level 3 operational support for BeyondTrust PAM-related issues, including access failures, session management disruptions, and system performance concerns. Perform day-to-day administration of privileged accounts within the BeyondTrust platform — including provisioning, deprovisioning, access reviews, and policy updates as per change requests. Monitor BeyondTrust system health and logs proactively; perform regular housekeeping activities to ensure availability, stability, and performance. Coordinate with client IT/security teams to maintain alignment with security policies, operational procedures, and audit requirements related to PAM. Maintain and update Standard Operating Procedures (SOPs) and runbooks; contribute to documentation and knowledge base for consistent operations. Perform routine health checks, validations, and access audits; work on remediation of findings from internal or external audits. Support operational controls like Multi-Factor Authentication (MFA), session recording, and other security configurations within the PAM environment. Handle incident tickets, change requests, and service requests per agreed SLAs, escalating as needed and ensuring proper closure with documentation. Keep up with BeyondTrust product updates, known issues, and patches to advise on operational relevance or risk. Identify automation opportunities within day-to-day operations to reduce manual effort and increase efficiency. Work closely with BeyondTrust support or third-party vendors when necessary to resolve product-level or environment-specific issues. Preferred Skills: Strong hands-on experience in BeyondTrust Password Safe, Session Management, and general PAM operational functions. Understanding of IAM concepts, access lifecycle management, and integration touchpoints with directory services or ticketing systems. Working knowledge of ITSM tools (ServiceNow, Jira, etc.) for managing tickets and changes in a structured environment. Basic scripting capabilities (e.g., PowerShell or Python) for automation or data extraction/reporting. Ability to analyze logs and events to troubleshoot issues and provide RCA (Root Cause Analysis). Familiarity with security and compliance frameworks such as SOX, GDPR, PCI-DSS, especially in an operations context. Strong communication skills for stakeholder interactions, documentation, and process adherence. Experience working in 24x7 or follow-the-sun support models. Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to work in rotational shifts or be part of on-call support as per business needs. Occasional off-hours or weekend support during critical issues or planned activities. Readiness to collaborate across time zones with global teams or clients. Willingness to travel as required. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ITAM Operations Executive (Associate/Senior Associate) EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology – focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity Here, you’ll handle end user IT hardware demand identification, demand identification to ensure the end user IT hardware stock availability at GDS India locations/offices to meet the business demand timely. That mean working to manage existing process and look for opportunity to improve our IT Hardware Asset Management (ITHAM) practices wherever you find yourself, you’ll be making a visible impact on projects, operational metrics, and process improvement. You’ll often work on-site to personally understand the process, operation and with cross functional such as procurement , S2P, Finance , WES , compliance Your key responsibilities Acting as an experienced practitioner across all aspects of HAM including processes, organization, tools, data, governance Designing and documenting processes, policies, standards, and process requirements Performing Hardware Asset demand assessment against demand with identifying gaps/risks and optimization opportunities Defining practice governance structure and required reports/dashboards Working closely with tools teams (e.g., ServiceNow) to implement processes, controls, dashboard Providing trusted advice on how ITAM transformation and technology enablement can lead to improved performance, reduce risks, and optimize investments Ensure the SOW’s and BRET’s for Vendors are in place Finalize high level requirements to carry out Demand Assessment against demand requests Coordinate demand assessment meetings with Service Line Managers, HR , BRM, OSTS Create demand management performance reports / Metrics to OSTS leadership and identify improvements Provide Inputs to define OLA’s and SLA’s for IT Asset Demand Management Demand Identification and Purchase Finalize the quantity of IT hardware assets for procurement, obtain approvals Manage the PR to delivery of asset purchases Prepare and maintain a month-wise demand vs supply report (IT asset reconciliation) for the next 6 months period, using the pre-defined template Report shall be refreshed every month or ad-hoc, when there is any significant hiring surge from service lines/ functions Purchase to be initiated in advance considering the delivery timeline taken by the vendors, custom clearance and internal processing Key levers, risk/ issues to be identified from the monthly reconciliation and should be informed/escalated to respective functions for timely support and appropriate action to timely taken GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation Supply against allocation Monitor the Hardware Asset stock status in view of joiners with confirmed date of joining and ensure no stock pressure at least for the next 4-6 weeks Ensure Supply against demand is on track and no stock room has shortage Ensure all requirements have been channelised for delivery through internal teams to vendors Dashboard to be prepared based on the pre-defined template Key levers, risk/ issues to be identified from the dashboard and should be informed/escalated to respective functions for timely support GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation Key output parameters and criteria for the process to be success Monthly/ad-hoc demand vs supply report Weekly stock allocation status (for laptops) Notification to talent and service line operations on plan variance Risk identified (if any) and recommended mitigation steps Skills and attributes for success At least 7 years of IT- HAM demand management experience as a practitioner Sound experience of working and collaboration with cross functions to deliver result. Ability to design enablers (policies, standards, process, controls, governance, tool requirements) that satisfy GDS India requirements Ability/experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state Good understanding of ITAM tool, like ServiceNow Ability to learn quickly and work independently To qualify for the role, you must have Bachelor's degree, preferably in Information Systems Management, Engineering or similar discipline Experience working in a large cross-functional team environment Experience in Service Now ITSM and ITAM modules Experience in demand and supply management of end user’s hardware products Experience of IT assets life cycle dealing with procurement/Finance/Facility/Customs/SEZ The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds Excellent communication & interpersonal skills Experience in MS Excel-data management, pivot reporting, analytics Advanced skills in Microsoft Office (Macros, Excel and PowerPoint) Proficient knowledge in regard to business intelligence tools (e.g. Tableau, power BI) Analytical skills and strong organizational abilities What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. JOB DESCRIPTION: The Senior ServiceNow Business Analyst will work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. The business analyst’s primary responsibility is to provide specific ITSM process (such as Incident Management, Problem management, Asset Management, Configuration Management and Knowledge Management) support to the preparation and evaluation of technical documents, analysis, briefings and recommend solutions that enable the organization to achieve its goals. ESSENTIAL DUTIES: Requirements Gathering Prepare for and conduct requirements elicitation sessions using a variety of techniques including but not limited to brainstorming, interviews, surveys, requirements workshops, observation, task and workflow analysis, prototyping, storyboarding, document analysis, interface analysis, and focus group sessions. Document elicitation results and validate with project team to ensure stated requirements align with the projects teams understanding of the requirements. Requirements Analysis Work with project team to prioritize requirements and agree on assumptions and constraints. Organize, model, and specify requirements with the appropriate level of detail given complexity, risk, and audience. Work with project team to verify and validate requirements through review of requirements. Requirements Management & Communication Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Decompose high-level business and user requirements into functional and nonfunctional requirements, specified in an appropriate level of detail suitable for use by internal project team members who base their work on the requirements. Represent requirements using alternative views (ex. models/diagrams) where appropriate. Communicate requirements to ensure all project team members have a shared understanding of the solution and secure requirement confirmation/approval from project team members. Manage issues and changes to baselined requirements by identifying business impact of the changes and through effective application of change control processes and tools. Manage traceability of requirements to ensure alignment to project goals and objectives as well as alignment to development and testing plans. Manage requirements documentation for reuse. Solution Assessment & Validation Works with project team to ensures proposed solutions align with requirements and maximizes value. Defines requirements for solutions needed to transition from an existing solution to a new one. Define acceptance criteria, perform gap analysis on proposed solutions, and make recommendations. Work with project team to evaluate impact of defects and to develop plans for resolution or other mitigation. EDUCATION Bachelor’s degree in related field or equivalent experience. TECHNICAL SKILLS Proficient in Microsoft Office products such as Outlook, Word, Excel, and Visio Experience with ServiceNow modules Knowledge of defect tracking processes and tools SPECIAL REQUIREMENTS SPECIFIC TO JOB Ability to work in a highly collaborative environment and consult effectively with employees at all levels. A strong knowledge of ServiceNow and IT systems. Strong attention to detail, motivation, and ability to take initiative. ServiceNow end user and customer communication skills. Listening, observation, and oral communication skills; understand what people say and detect what they might be hesitant to say. Analytical skills: critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish solution ideas from requirements, and distinguish user requests from underlying needs. Facilitation skills; lead requirements elicitation workshops. Organizational skills : work with the vast array of information gathered during elicitation and analysis and manage rapidly changing information. Writing skills; communicate information effectively to all levels of internal and external project team members. Interpersonal skills: help negotiate priorities and resolve conflicts among project team members. Modeling skills: represent requirements information in graphical forms that augment textual representations. Time management skills : manage multiple tasks and responsibilities at once with the ability to quickly pivot and reprioritize accordingly. EXPERIENCE Minimum of 5 to 10 years of business analysis experience working in a development environment. Highly knowledgeable in best practices relating to ITSM, particularly ITIL. Working with software engineers to ensure requirements effectively support the development and execution of test plans, including test cases/scripts/scenarios. Understands project management methodologies. Experience with both structured and object-oriented analysis techniques. Proven experience in operational business process improvement. Knowledge of Agile methodologies and other tools supporting fact-based decisions. PREFERRED REQUIREMENTS Experience with ServiceNow. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Appian Developer: Location: Bangalore (near Manyata Techpark) only. Working from office premises of minimum 3 days in a week. Responsibilities Design, develop, and implement Appian-based BPM solutions on AWS public cloud (version 22+) to optimize business processes. Ensure seamless integration of Appian with external systems such as ServiceNow and other third-party sources, adhering to integration best practices. Manage full-stack development within Appian, including frontend, backend, and data modeling, ensuring efficient and secure data handling within the Appian ecosystem. Leverage Appian's built-in AI features to enhance automation, decision-making, and process efficiencies. Collaborate with business and technical teams to gather requirements and deliver tailored solutions that align with organizational goals. Apply performance tuning techniques to ensure optimal performance of Appian applications within the AWS environment. Maintain comprehensive documentation for the developed solutions, ensuring clarity and completeness. Perform code reviews, mentor junior engineers, and provide guidance on best practices, ensuring compliance with quality standards. Deep understanding of Appian architecture, data modeling, SAIL, process models, and integration with external systems. Strong knowledge of AWS, including the deployment of Appian applications in the cloud and performance optimization. Expertise in performance tuning, cloud-native best practices, and scalable solutions within Appian on AWS. Familiarity with Appian AI capabilities and how they can be integrated into workflows and decision management. Proficient in web technologies such as HTML, CSS, JavaScript, and APIs (REST, SOAP). Strong analytical and problem-solving skills, with a focus on optimizing processes and workflows.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Implemented ATFS and setting up test scripts within ServiceNow. Candidates with domain knowledge of procurement are preferred. A Service Now Technology Analyst with experience on testing end-to-end Service Catalog, Incident Management, Knowledge Management, Change Management, Problem Management. Gaining Knowledge on client requirements and preparing estimation of stories to develop ATF scripts. Proficient in designing and executing comprehensive test cases for the ITSM module within the ServiceNow, ensuring thorough coverage of functionalities, adherence to industry best practices, and successful implementation of QA processes. Comprehensive understanding of manual software testing including the creation of test matrix and writing test cases followed by executing the same. Work closely with cross-functional teams to ensure seamless application integration and support. Assist in the planning and execution of application releases. Coordinate with development teams to ensure smooth deployment and rollback procedures. Well, acquainted with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Proficient in Test activities like Test Design, Test Implementation/Execution, Test Closure and reporting at different Test Levels such as Regression Testing, System Integration Testing, UAT Testing. Expertise in effective Defect Logging, Severity, Priority, Tracking, Reporting and Retesting using ServiceNow Defect Management tool to improve communications and reduce delay. Stay up to date with ServiceNow best practices, new features and industry trends. Expertise on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: Should have3+ years of exp in Automation Testing - ServiceNow ATF Testing with Expertise in Functional & Non-Functional Testing. Implemented ATFS and setting up test scripts within ServiceNow. Candidates with domain knowledge of procurement are preferred. A Service Now Technology Analyst with experience on testing end-to-end Service Catalog, Incident Management, Knowledge Management, Change Management, Problem Management. Proficient in Test activities like Test Design, Test Implementation/Execution, Test Closure and reporting at different Test Levels such as Regression Testing, System Integration Testing, UAT Testing. Expertise in effective Defect Logging, Severity, Priority, Tracking, Reporting and Retesting using ServiceNow Defect Management tool to improve communications and reduce delay. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team Product Security is shifting-everywhere and enabling ServiceNow engineers to build-in security throughout the SSDL. The DevSecOps team builds, integrates, and scales security services to help ServiceNow simplify security activities for thousands of internal customers. The Role: As a Technical Program Manager, you will lead the articulation of the “what” and “why” for security tooling services, integrations, and automations. You’ll actively engage with business users and technical leadership across ServiceNow to understand, define, and prioritize service requirements and use cases for the DevSecOps team. In addition, you’ll be responsible for managing the team’s backlog and ruthlessly prioritizing work to keep the team focused on its OKRs. Responsibilities: Drive numerous project deliverables that support the DevSecOps program, including functional, non-functional specifications, data visualization, solution design, process diagram, acceptance criteria, automated test scripts and other project artifacts. Build feedback loops with our customers in AppSec, Champions, IT, Product development and Developer Productivity. C ommunicate regularly with our internal customers to ensure rapid and effective feedback into the team’s progress and decisions. Committed to delivering products that not only satisfy user requirements , but also excites them . Going above and beyond to anticipate internal customer needs and delivering the best user experience possible when using our services, integrations and automations. C larify acceptance criteria, articulate customer desires , and validate that the “definition of done” for each iteration or sprint in the release cycle meets the needs of our customers. Lead OKR planning, milestone reviews and retrospectives for the team. Provide functional leadership for technology enhancements, upgrades, new tooling deployment and work successfully as a liaison with various internal customers partners. Partner with AppSec, Champions, IT, Product development and Developer Productivity organization to provide training, support, and technical assistance to end users. Participate within an Agile scrum team, write, enhance, research user stories and be responsible as business lead and central subject matter expert. Ensure there are sufficient stories groomed and “ready to work” for a minimum of 2 sprints in advance Keep the backlog realistic, visible, transparent, and clear to all, and shows what the DevSecOps team will work on next Ensuring the team understands items in the Product Backlog to the level needed Streamline work process to improve efficiency and consistency. Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5 years’ experience as a TPM or Scrum Product Owner providing DevSecOps services and integrations. 2 years’ experience leading OKR planning, reviews and retrospectives with teams. Excellent organizational skills, solid attention to detail and proven project management skills. Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions. Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas. Excellent teamwork, interpersonal and communication skills with demonstrated ability to partner with teams across the company. Ability to develop and propose potential solutions and plans for next steps, exhibiting confidence in anticipating obstacles and the consequences of decisions to drive projects forward. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Expertise’s on UI builder, Export set’s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: He/She has 3+ years of experience on Service Now & BPM tools development. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

PRIMARY RESPONSIBILITIES Technical Leadership & Mentorship: ● Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions. ● Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement. ServiceNow Platform Development: ● Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, AngularJS, and other relevant ServiceNow APIs and scripting languages. ● Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub). ● Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades. ● Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent etc. GRC Module Expertise: ● Lead the implementation, configuration, and customization of ServiceNow GRC (Governance, Risk, and Compliance) solutions. ● Develop and optimize GRC workflows, policies, controls, and risk assessments. ● Ensure GRC solutions meet regulatory requirements and internal compliance standards. ● Provide technical guidance on GRC best practices and module capabilities. Integrations: ● Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools). ● Define integration strategies, data mapping, and error handling mechanisms. Leverage IntegrationHub Now Assist & AI/ML Integration: ● Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency. Required Technical Skills & Experience: ● 7+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role. ● Deep expertise in ServiceNow platform development: o Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts. o Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS). o ServiceNow APIs (REST, SOAP). ● Implementation experience with ServiceNow GRC Module: o Implementation, configuration, and customization of Risk Management, Policy & Compliance, Audit Management, and Vendor Risk Management. o Understanding of GRC frameworks (e.g., NIST, ISO 27001, COBIT). ● Proven experience with complex integrations: o Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub. o Experience with various authentication methods (OAuth, Basic Auth, certificates). ● Familiarity with ServiceNow Now Assist and AI/ML capabilities: o Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities. o Experience in leveraging or implementing AI/ML-driven features within ServiceNow. Preferred Certifications: ● ServiceNow Certified Application Developer – Highly desirable. ● Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping). ● Experience with other ServiceNow modules (ITSM, GRC, NowAssist). EDUCATION AND EXPERIENCE - ● Bachelor’s degree in Computer Science with additional coursework in management, information processing or a related field. ● May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn. Job Type: Full-time Pay: ₹4,000,000.00 - ₹4,200,000.00 per year Work Location: In person

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. TECHNICAL SKILLS Ability to use and implement automation tools, processes and IaC Management of Public Cloud Offerings (IaaS, SaaS, PaaS, O365, ADO) Microsoft Windows and Non-WinOS such as Linux Server administration Troubleshooting of complex distributed environments Strong performance tuning expertise Azure Data Integration Technology Scripting Skills (PowerShell, Terraform and other IaC languages) Azure Service Bus and Azure Data Factory Public Cloud Data Technology EDUCATION/CERTIFICATIONS Preferred: bachelor's degree in computer science, Software Engineering, Information Systems EXPERIENCE 3+ years - IaC Technologies leveraging Terraform (eg. ADO, Pipelines, Git, YAML) 3+ years - Orchestration and containerization using Kubernetes. 3+ years - Azure Public Cloud Solutions Using Terraform to spin up various Azure cloud resources Deep understanding or Microservices technologies like AKS etc.. Azure Data Integration Technologies (Azure Service Bus/Azure Data Factory) Agile Methodology, Site Reliability Engineering and ITIL framework API Integration of infrastructure systems such as Azure, ServiceNow, Active Directory, Thycotic Secret Server. Strong knowledge of IT infrastructure, network and directory services required. Identity Management SSO/MFA is a plus. SQL and structure Data Platform Experience is a plus LEADERSHIP/SOFT SKILLS Experience in team collaboration – Required. Excellent written and oral presentation skills – Required. Exceptional analytical and process development skills - Required. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are seeking analyst level individuals with experience working in the field of cybersecurity and a desire to help organizations improve their operations to join our team and help run the ongoing security operations for RSM clients in a variety of industries and geographic locations. Successful candidates will have working knowledge in some or all these areas – IT operations, security monitoring, active directory, IP networking and various cloud technologies. Position and Key Responsibilities At RSM, analysts work with large and small companies in variety of industries. They develop strong working relationships with their peers within the security operations center (SOC) while learning their clients’ businesses and challenges facing their organizations. Analysts work as part of a broader team under the direction of more senior analysts, threat hunters, shift leads, intelligence analysts and SOC managers in support of multiple clients. Working in a mutually respectful team environment helps our analysts perform at their best and integrate their career with their personal life. You will have the opportunity to: Role Responsibilities: Investigate security incidents using SIEM tools, automation, and other cybersecurity technologies (i.e. ServiceNow, Stellar Cyber, Hyas Insight and DNS Protect, sentinel One, ELK Stack, Virus total, Shodan, NetFlow, Passive DNS, Silobreaker, Tenable.io, Hatching Triage Sandbox) Analyze, escalate, and assist in remediation of critical security incidents. Improve and challenge existing processes and procedures in a very agile and fast-paced information security environment serving multiple clients Process IDS alerts and identifying incidents and events in customer data. Setup and execution and analysis of vulnerability scans Perform advanced analysis and investigation into alerts as they are identified Performing initial basic malware analysis utilizing automated means (static and dynamic sandbox analysis or other available tools) Incident intake, ticket updates and reporting of cyber events and threat intelligence Understanding, identifying, and researching indicators of compromise (IOCs) from a variety of sources such as threat intelligence reports and feeds Writing incident reports, process documentation, and interact with clients as required Transcribe and implement atomic indicators into a monitoring environment. Consume policy documentation and determine applicability in a network. Work with protocols at layers 2 and higher in the OSI model, to include ARP TCP, UDP, ICMP, DNS, Telnet, SSH, HTTP, SSL, SNMP, SMTP, and other common protocols that use well-known ports. Develops the playbooks to respond and recovery from various attacks/incidents. Drives the automation efforts focused on the closing cases, responding to Cyber events and analyzing data required to enable efficient response activities. Processing of Cyber Threat Intel that is used across RSM detection platforms to understand and prepare for potential threats. Threat intel is heavily used across RSM platforms drive issue prioritization. Open to working shifts in a 24x7 operations environment. Qualifications and Experience: Minimum B.A. or B.S. degree or equivalent from an accredited university by the time employment commences or prior relevant military / law enforcement experience. Computer science, information technology, information systems management, or other similar degrees preferably with a focus on information security 3-5 years’ experience working in a security operations center, networking operations center or threat intelligence capacity. Possess at least one security industry certification such as CYSA+, Security+, CISSP, SANS GIAC (GSOC, GCIA, GMON, CGCDA) Knowledge of security standards and information security and compliance frameworks, controls, and best practices, including SSAE 16, SOC 2 and SOC3, OWASP Top 10, SANS, NIST Must have a naturally curious mindset and approach to solving problems. Basic understanding of cloud technologies and their operations Experience supporting various operating systems such as Windows/Linux Understanding of IP network protocols At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

We are seeking a Tech Operations Lead for our Technology – Business Management Office group, intended to provide decision support and analytics primarily focused on IT Asset Management. This position will support business decisions by providing accurate information on hardware and software assets deployed and used by the organization, and all assets are tracked to manage the financial, legal and compliance risks. Perform end-to-end lifecycle of hardware and software asset management processes, ensuring compliance with licensing terms and internal policies. Plan, monitor, and record software license and/or hardware assets to make sure they complied with vendor contracts in asset Management tools. Develop and enforce asset tagging, tracking and data reconciliation procedures while maintain the accurate inventory of all hardware assets using asset management tool. Design and deliver periodic and ad-hoc reports on asset utilization. Generated non-compliance reconciliation reports (weekly), Published monthly AMC and SLA reports &Managed daily machine and material records. Ensure proper hardware provisioning, deployment, maintenance, relocation and disposal aligned with company standards and lifecycle policies. Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System. Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB. Make sure all changes to the CIs and the CMS are controlled, audited are reported and CMS is up to date. Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own. Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB. Drive cost optimization strategies and identify opportunities for savings through effective license reuse, consolidation, and vendor negotiations. Onboard new software vendors for BAU Governance by collaborating with Procurement and Line of Business Operations teams to create a baseline inventory of entitlements and deployments. Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement. Ensure the data quality, audits of data and interfaces between the tools and provide reporting on the asset management configuration items. Gather data and report effectiveness of IT asset management processes using pre-defined KPIs/metrics. Assist stakeholders in solutions to business needs for hardware and software cascades and technology charge backs. Creation of process guidelines/documentation and procedures to mature the Ameriprise TI asset management area. Experience: 7+ years of experience in hardware asset management and Software Asset Management (SAM), including standards, purchasing, and lifecycle practices. Experience with license management tools such as Flexera FNMS and ServiceNow SAM and HAM pro is highly desirable. Configuration Management experience on document control, source code management, and Defect Management tools. Experience of working in a multi-site environment. Preferred Knowledge Knowledge of IT Asset Management tool like Service Now, Flexera, Aspera, iTunes (Discovery agents) etc. knowledge of Excel, Access and reporting tools is required. SAM Tool Operational knowledge and Certification is preferred. Strong knowledge of Excel, Access and reporting tools is required. Strong written & verbal communication skills with attention to detail. Independent problem-solving ability & handling complex analysis. Ability to manage multiple tasks & projects. Sound business knowledge (Preferably Tech business) and ability to apply it in analysis. Location : Gurugram/Noida Timings : 2.00 PM – 10.30 PM Cab Facility provided : Yes. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Job Description: Develops and implements technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. Develop proof of concepts architecture for application and automation initiatives. Drives new ideas and innovative solutions to resolve problems. Engages with other engineering teams to improve the lifecycle of services on our platforms. Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. RSM has an opportunity for a highly motivated DevOps Engineer who has a passion for orchestrating site resiliency and DevOps standards/technologies. You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure. You’ll be a leading member of a team who is responsible for the delivery and management of consumable technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios. Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes. You’ll be challenged to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services. You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members. Orchestrates legacy, public, and private cloud infrastructure utilizing automation while maintaining established change management procedures. Automate and accelerate the testing, release, and deployment cycles through authored scripts to automate configuration, and provisioning. Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. Develop and employ continuous delivery system practices via cloud services and infrastructure. Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. Monitors, scales, and optimizes distributed services in the cloud infrastructure. Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery Provides direct support of enterprise infrastructure including cloud computing solutions, Single Sign-On, IIS servers, load balancing, backups, and antivirus platforms. Orchestrates compute legacy environments. Configures and Integrates custom and 3rd party applications and add-ons. Regular review of alerts, logs, and performance. Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed. Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. Performs rotational on-call duty. EDUCATION/CERTIFICATIONS Preferred: Bachelor's degree in computer science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree. TECHNICAL SKILLS Microsoft Windows and Non-WinOS such as Linux Server administration. Troubleshooting of complex distributed environments. Management of Public Cloud Offerings (IaaS, SaaS, PaaS, O365, ADO). Advanced Scripting Skills (PowerShell, Terraform and other IaC languages). Ability to use/implement automation tools and IaC. Strong performance tuning experience. Microsoft Internet Information Server (IIS) and the basic operation of webites, application pools, IIS administration, ports, SSL certificates Citrix VDI administration 3rd Party Tools (Veeam, ServiceNow, WebEx, and MS SCOM) EXPERIENCE Strong knowledge of IT infrastructure, network and directory services required Experience in the following areas. 5+ years’ Administering Directory Services for MS Windows 2012-2019 3+ Experience with Public Cloud Solutions (Azure/AWS/Google) Managing/deploying secure certificates (SSL) IaC Technologies (Ansible, ADO, Pipelines, Git, Terraform, YAML) Managing infrastructure in a virtualized environment Experience in Orchestration and containerization using Kubernetes Identity Management SSO/MFA Agile Methodology Experience Experience with Site reliability engineering and ITIL framework LEADERSHIP/SOFT SKILLS Experience in team collaboration Excellent written and oral presentation skills Exceptional analytical and process development skills At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Note: Roles are posted at the lowest level of a band; however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (e.g., P1–P3, R1–R2, B1–B3, etc.) transfer at their current level, despite the level indicated on the job posting. At Lilly, our digital-first, automation-driven support model is at the heart of delivering exceptional IT services globally. As a Contact Centre Service Lead , you will play a pivotal role in managing frontline IT operations, ensuring high performance, and driving continuous improvement across our global support teams. This role is ideal for a dynamic leader who thrives in a fast-paced environment and is passionate about coaching teams, optimizing operations, and delivering outstanding user experiences. Key Responsibilities Operations & Execution Oversee real-time ticket volume, queue management, and staffing coverage to ensure service continuity. Monitor and act on key performance indicators such as CSAT, first-contact resolution, and average handle time. Collaborate with Workforce Management to ensure optimal scheduling and shift rotations. Team Leadership & Coaching Lead and manage a team of Tier 1 and Tier 1.5 IT support agents across multiple shifts and geographies. Provide regular coaching, feedback, and mentorship to foster individual and team growth. Conduct performance reviews and support career development pathways for team members. Cross-Functional Collaboration Partner with Automation and Knowledge Management teams to streamline workflows and eliminate friction points. Coordinate escalations with Tier 2 and Infrastructure teams to ensure timely and effective resolution. Support operational readiness for new tools, scripts, and technology releases. Reporting & Continuous Improvement Analyze service desk trends to identify training needs and process improvement opportunities. Drive global standardization of procedures and performance expectations. Conduct daily huddles and provide operational visibility to leadership. Tools & Technology Proficient in ITSM tools like ServiceNow Ensure accurate documentation and knowledge base updates. Leverage automation and AI tools to enhance service efficiency. Qualifications Bachelor’s degree in information technology or a related field (preferred). 8 + years of experience in IT support, with at least 2 years in a leadership or team lead capacity. Proven track record of managing performance and driving operational success in a global support environment. Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable. Skills & Expertise Strong leadership, communication, and conflict-resolution skills. Expertise in ServiceNow, workforce management tools, and agent performance monitoring platforms. Comfortable working across time zones and managing geographically distributed teams. Ability to build relationships, influence without authority, and drive operational improvements. Support transition and early life support for new services or business units. Understand and adapt to cultural and regulatory challenges. Preferred Skills Experience with ITIL practices and service management frameworks. Familiarity with automation tools and digital support technologies. High intellectual curiosity and a passion for continuous improvement and innovation. Experience in managing support operations in a hybrid or cloud-native environment. Additional Information Travel Requirement: 10–25% Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title: ServiceNow SIR Module Developer Job Summary: We are seeking a skilled ServiceNow SIR Module Developer to enhance and maintain our security incident response capabilities within the ServiceNow platform. The ideal candidate will have expertise in ServiceNow development, security operations, and automation of security workflows. Key Responsibilities: Develop, configure, and customize the ServiceNow Security Incident Response (SIR) module to meet business requirements. Implement automated workflows for security incident detection, response, and resolution. Integrate ServiceNow SIR with third-party security tools (SIEM, SOAR, threat intelligence platforms). Develop and maintain custom scripts using JavaScript and GlideScript. Ensure compliance with security best practices and regulatory requirements. Collaborate with security analysts and IT teams to optimize incident response processes. Perform ServiceNow upgrades, patching, and enhancements. Create and maintain technical documentation for configurations and workflows. Required Skills & Qualifications: ServiceNow intermediate-level developer (2-5 years) ServiceNow Security Operations modules ServiceNow scripting and Flow Designer/Workflow Editor experience ServiceNow ITIL Service Catalog ServiceNow Certified Developer Strong knowledge of ServiceNow Security Operations (SecOps), including SIR and Vulnerability Response modules. Proficiency in JavaScript, GlideScript, REST APIs, and SOAP web services. Experience with security automation and integrations. Excellent problem-solving and communication skills. Willing to work in night shift. Preferred Qualifications: Familiarity with ITIL processes and security frameworks (NIST, ISO 27001). EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Software Engineer Senior is a medium level to advanced level software developer with the ability to lead a team of up to 4 giving work assignments while meeting delivery dates and quality to meet budgets, milestones and deadlines for assigned projects. All of the primary responsibilities and skills are assumed. The person in this position is expected to attain mastery of RSM’s SDLC and knowing which SDLC activities and deliverables are required, scaling them to each project. They can resolve moderate to difficult problems, lead the resolution of those problems, while demonstrating expertise in a variety of technical concepts, practices, and procedures. The Software Engineer Senior is able to work independently while making sound decisions that move projects forward effectively. The Software Engineer Senior ensures team members are coached through their assignments and show growth at the end of each project. This role also arranges mentoring by other team members while taking ownership of skill growth of their project team and other projects. This role is expected to escalate issues to Director/Manager App Dev in a timely manner in order to prevent project delays and take ownership of estimating development effort for these projects. The incumbent must foster a team environment where all members are included in the solution and leadership is aware of all actions being taken. Their team includes other Senior Engineers, Software Engineers, Business Analysts, System Architects, and DBAs. One of the primary responsibilities is to provide L3 Support for the Firm’s applications, which includes timely response to Service Desk issues while managing our bug tracking tool during the course of development and assigning defects to team developers. Essential Duties Construction and unit testing of software on various platforms including, web, desktop, and client server. Uses available technologies to create reusable, extendable, and maintainable systems and components Analysis of existing systems, implementation of requirements and change requests into design deliverables Leadership of developers and sometimes others through project construction phase. Requires planning, delegation, and status with management. Able to see beyond the specific project and advise leadership of issues, risks, and more strategic methods to implement the project. Influences peers and networks well across the IT organization and into the Business organization Communication with project team members including assisting QA with testing of software, assist tech lead and project management with estimation, planning, and project status, and assistance with identifying project issues and risks Review, validation, and interpretation of business and non-functional requirements. Interaction with Business Analysts and Business contacts. Other duties as assigned EDUCATION Bachelor’s degree preferred in Computer programming, Information Systems or similar field TECHNICAL SKILLS Microsoft SQL Server, C#.NET, ASP.NET, Web development knowledge Knowledge of Java script and HTML, WEB Focus, SharePoint PowerBuilder, ServiceNow, Web Focus, Windows, networking, HTML, XML, MicroStrategy EXPERIENCE Usually 8 or more years of experience in the field or in a related area Familiarity with Windows, Client server, SharePoint and Web based development. Familiarity with Software Development Life Cycle PREFERRED REQUIREMENTS May function as performance advisor for staff and assist with their goal and development plan Training or experience in the accounting/auditing field Good understanding of accounting methodologies Strong attention to detail At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Expertise’s on UI builder, Export set’s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: He/She has 6+ years of experience on Service Now & BPM tools development. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Software Engineer Senior is a medium level to advanced level software developer with the ability to lead a team of up to 4 giving work assignments while meeting delivery dates and quality to meet budgets, milestones and deadlines for assigned projects. All of the primary responsibilities and skills are assumed. The person in this position is expected to attain mastery of RSM’s SDLC and knowing which SDLC activities and deliverables are required, scaling them to each project. They can resolve moderate to difficult problems, lead the resolution of those problems, while demonstrating expertise in a variety of technical concepts, practices, and procedures. The Software Engineer Senior is able to work independently while making sound decisions that move projects forward effectively. The Software Engineer Senior ensures team members are coached through their assignments and show growth at the end of each project. This role also arranges mentoring by other team members while taking ownership of skill growth of their project team and other projects. This role is expected to escalate issues to Director/Manager App Dev in a timely manner in order to prevent project delays and take ownership of estimating development effort for these projects. The incumbent must foster a team environment where all members are included in the solution and leadership is aware of all actions being taken. Their team includes other Senior Engineers, Software Engineers, Business Analysts, System Architects, and DBAs. One of the primary responsibilities is to provide L3 Support for the Firm’s applications, which includes timely response to Service Desk issues while managing our bug tracking tool during the course of development and assigning defects to team developers. Essential Duties Construction and unit testing of software on various platforms including, web, desktop, and client server. Uses available technologies to create reusable, extendable, and maintainable systems and components Analysis of existing systems, implementation of requirements and change requests into design deliverables Leadership of developers and sometimes others through project construction phase. Requires planning, delegation, and status with management. Able to see beyond the specific project and advise leadership of issues, risks, and more strategic methods to implement the project. Influences peers and networks well across the IT organization and into the Business organization Communication with project team members including assisting QA with testing of software, assist tech lead and project management with estimation, planning, and project status, and assistance with identifying project issues and risks Review, validation, and interpretation of business and non-functional requirements. Interaction with Business Analysts and Business contacts. Other duties as assigned EDUCATION Bachelor’s degree preferred in Computer programming, Information Systems or similar field TECHNICAL SKILLS Microsoft SQL Server, C#.NET, ASP.NET, Web development knowledge Knowledge of Java script and HTML, WEB Focus, SharePoint PowerBuilder, ServiceNow, Web Focus, Windows, networking, HTML, XML, MicroStrategy EXPERIENCE Usually 8 or more years of experience in the field or in a related area Familiarity with Windows, Client server, SharePoint and Web based development. Familiarity with Software Development Life Cycle PREFERRED REQUIREMENTS May function as performance advisor for staff and assist with their goal and development plan Training or experience in the accounting/auditing field Good understanding of accounting methodologies Strong attention to detail At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Monitor, Manage and Control the entire life Cycle of the Incident Establish and operate Governance Framework for SLA Governance and Performance related with Incident Management Develop Automated functions for Incident Management that is consumed for Faster Resolution by using tools like ServiceNow, Splunk based monitoring , Knowledge Management Establish continuous efficiency of the Event Management and ensure pro-active prevention of the incidents Be accountable for maintaining Compliance Posture for Incident Management Interlock with stakeholders (internal and external) to continuously improve Service Availability and Performance. Ensure there are SIP running to demonstrate continuous improvement Manage all the processes related with Services Ensure the Major Incident Management Resolution is owned and resolved end to end Be responsible for dashboards, reports proving an updated status Ensure the Incident Management are resolved on timely basis and raise risk in case of any inherent issue making them unavailable / partially available Ensure a proper artifact and records are maintained for incident resolution for the purpose of Root Cause Analysis and Problem Management KPI based monitoring to ensure ageing of the incident is under control Ensuring Customer Satisfaction with each incident resolution Manage an updated contact information system for Support including external parties, application owners, business owners and internal teams Should mentor for clear and effective communication for the Major Incident Management Team Work Experience: Significant IT experience in operations and system management. In-depth experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas. Ideally ITIL Certified Automation Tools for Dashboards, Reports Knowledge of ITSM Tools and ticketing tools preferably Service Now

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 1 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules – SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Essential Duties and Responsibilities: Managing and supervising support/development staff Stakeholder engagement, communication, and training Support customers across various time zones Working with cross-functional teams Providing on-call support Monitoring SLA and Act as escalation point Assessing problems Identifying and assessing technical solutions Troubleshooting and solving existing problems Managing enhancements using an Agile Framework. Basic Qualifications: Must Have Minimum 7 years of total IT experience Minimum 5 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA plus 1 mainline certification Good to have ITIL Foundations v3 certified, v4 preferred. ServiceNow Certifications – CAD, CIS-ITSM, CIS-SPM, CIS-CSM At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.