12323 Servicenow Jobs - Page 9

As an Asset Management Specialist II at Bentley Systems, you will play a crucial role in the IT Asset Management team, focusing on softwareasset management maintenance, recording, and requests. With over 5 years of experience in IT asset management, you will bring valuable expertise in common software and hardware management practices, client computing, and asset licensing to the table. Your responsibilities will include ensuring the asset database is up to date, reporting and managing license usage, tracking and reporting, as well as identifying, accounting, reporting, verifying, and auditing all asset configuration items. You will collaborate with various departments to address asset management issues and provide technical guidance on asset license availability. To excel in this role, you should have 5+ years of IT Asset Management experience, familiarity with ServiceNow, and preferably supply chain management and/or logistics experience. Possessing an ITIL Foundation V3 certification or newer is desired, along with a general knowledge of commonly used software and hardware in a global enterprise setting. Your excellent communication, interpersonal, organizational, and planning skills will be key in assisting colleagues through the IT Asset Management process and procedures. At Bentley Systems, you will step into a collaborative work environment where innovation thrives, and teamwork drives us towards shared success. We offer an attractive salary and benefits package, Bentley Impact Day volunteering opportunities, colleague recognition award programs, and a commitment to inclusion, belonging, and colleague wellbeing. By joining us, you will contribute to advancing the world's infrastructure for a better quality of life, making a real difference in building a more sustainable, connected, and resilient world. Bentley Systems is a global leader providing software solutions for infrastructure professionals around the world. Our software helps design, build, and operate better and more resilient infrastructure for various sectors. With a focus on digital twin solutions, we empower infrastructure professionals to leverage data for transforming project delivery and asset performance. Join us in our mission to make a positive impact on the world's infrastructure. Bentley Systems is an Equal Opportunity Employer, promoting diversity and inclusivity in the workplace.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As an EY GDS Consulting Manager, you will manage and contribute technically and functionally to GRC Technology client engagements and internal projects. You will identify potential business opportunities for EY within existing engagements and escalate these as appropriate. You will also anticipate and identify risks within engagements and share any issues with senior members of the team. The opportunity: We are looking for a seasoned Platforms engineer with experience in GRC/IRM modules, responsible for evaluating, recommending, and building out customer requirements on GRC platforms using defined best practices for configuration and development. This role requires a high level of functional GRC expertise with exposure and understanding of various GRC platforms like Archer & ServiceNow, strategic thinking, and the ability to lead conversations and projects. This is an excellent opportunity to be part of a leading firm while being instrumental in the growth of the service offering. Your Key Responsibilities: - Lead requirement gathering and/or review clients" process requirements and how they align with GRC Platforms, driving platform expansion and adoption. - Scope solution requirements and configure solutions around the platform to meet customer needs and project deliverables. - Design solutions to include integration of AI/Gen AI/Microservices for document/data/access management, 3rd party integrations, and cloud environment management and monitoring. - Define and implement IT architecture and data pipelines tailored for risk and GRC technologies. - Evaluate and select appropriate technologies and tools for data ingestion and normalization. - Create end-to-end automated solutions including technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, process automation, report development, dashboard creation, and system configurations. - Identify new opportunities to provide additional value to clients and improve business performance. - Ensure all implementation work is carried out in accordance with company policies and industry best practices. - Lead business development activities including written proposals, presales activities, functional demonstrations, and presentations. - Develop and maintain productive working relationships with client personnel. - Plan and monitor project deliverables from the team. - Mentor the project team in executing identified projects. Skills And Attributes For Success: - Conduct performance reviews and contribute to performance feedback for staff and senior staff. - Foster teamwork, quality culture, and lead by example. - Understand and follow workplace policies and procedures. - Train and mentor project resources. - Participate in organization-wide people initiatives. To qualify for the role, you must have: - 7+ years industry experience, leadership experience - leading larger teams, and completion of at least 2 to 3 engagements/projects in a similar role. - Demonstrated ability to map solutions to address client business issues and problem statements. - Functional knowledge and implementation experience of GRC frameworks working directly with customers and clients. - Experience in IT solution architecture and understanding of enterprise architecture. - Strong understanding of ITIL processes. - Exceptional problem-solving capability and ability to think strategically. - Excellent interpersonal and communication skills. - Experience in strategy, business development, finance, and budgeting desirable. - Good understanding of GRC technology platforms including Archer, ServiceNow. Ideally, you should also have: - B.E/B.Tech (Comp. Science, IT, Electronics, Electronics & Telecommunications)/MBA with a minimum of 7+ years of experience with other Big3 or panelled SI/ITeS companies. - Robust understanding of program and project management practices. - Familiarity with a typical IT systems development life cycle. - Knowledge of industry standards and regulations related to risk and compliance. - Knowledge and experience of GRC/IRM modules. - Experience in GRC roadmap review, vendor comparison, and selection. - Exposure to multiple GRC tools like MetricStream, Enablon, etc. would be an added advantage. What We Look For: A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be part of a market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

You will be responsible for designing and developing Grafana dashboards that offer clear and actionable insights for end-to-end monitoring. Your role will involve collaborating with technology and management teams to identify key metrics and ensuring their effective representation on the dashboards. Utilizing Splunk to fetch and manipulate data, you will write SPL queries in Grafana to extract meaningful information. Integrating data from various sources such as AppDynamics, microservices, Spark, Jira, and ServiceNow into Grafana for real-time monitoring and alerting will be a crucial aspect of your responsibilities. Additionally, you will leverage log aggregation and analysis to derive insights from logs and present them as meaningful metrics on Grafana dashboards. Developing custom Unix/Python scripts to automate the retrieval of logs and other data, feeding this information into Grafana will also be part of your tasks. You will create and manage dashboards in Jira and ServiceNow for enhanced tracking and reporting of key metrics. Supporting the production environment by troubleshooting and optimizing dashboards for performance and accuracy will also fall under your purview. Qualifications: - Proven experience in creating and managing Grafana dashboards for monitoring complex systems. - Strong knowledge of production support monitoring and experience in identifying critical metrics for monitoring and reporting. - Hands-on experience with Splunk, including writing and optimizing SPL queries within Grafana. - Proficiency with AppDynamics, microservices architecture, Apache Spark, Jira, and ServiceNow. - Strong Unix and Python scripting skills for developing custom solutions to fetch and process logs. - Experience in log aggregation, analysis, and creating actionable insights from large data sets. - Excellent problem-solving skills, attention to detail, and the ability to work independently as well as in a team environment. - Strong communication skills to work effectively with both technical teams and management. Mandatory skills: Grafana, Splunk, AppDynamics, microservices, Spark, and log aggregation Location: Pune, Chennai, Chandigarh, Bangalore Experience: 8-10 years,

Join us as a CS Escalation Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. Essential Skills/Basic Qualifications: Experienced in gathering technical/functional requirements, managing incidents (e.g., ServiceNow), and supporting continuous improvement. Excellent analytical, problem-solving, and creative thinking abilities; able to identify trends and propose solutions. Effective verbal and written communicator; experienced in stakeholder engagement and working with diverse teams. Strong proficiency with PowerPoint, Word, and Excel. Comfortable working independently or collaboratively in dynamic, high-pressure environments. A minimum of a bachelor's degree is required. Prior professional experience in large multinational corporations is preferred. Some other highly valued skills include: Willingness and ability to take ownership of issues and manage through to a successful resolution. Ability to work independently on tasks without direct supervision. Ability to think through problems and issues and put forward practical solutions. Motivated, self-starter with experience of working in a high-pressure environment. Knowledge of service management. Job location is Pune. Purpose of the Role: To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and manage IT Service risk across the organization management of IT Services to support the bank's operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organization. Accountabilities: Development of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services. Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change. Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's change and compliance functions. Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs, etc. Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients. Effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, while minimizing disruption to operations. Analyst Expectations: To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. They lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L Listen and be authentic, E Energize and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in the work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Take responsibility for the end results of a team's operational processing and activities. Escalate breaches of policies/procedure appropriately. Take responsibility for embedding new policies/procedures adopted due to risk mitigation. Advise and influence decision-making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with the function, alongside knowledge of the organization's products, services, and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex/sensitive information. Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

As a SAP FICO Consultant, your primary responsibility will be to gather business requirements and translate them into SAP FICO functional specifications. You will configure and customize SAP FICO modules, including FI (Financial Accounting) and CO (Controlling), to align with client requirements. This involves working on various components such as GL, AP, AR, Asset Accounting, Bank Accounting, Cost Center Accounting, Profit Center Accounting, Internal Orders, Product Costing, and COPA. Integration of FICO with other SAP modules like MM, SD, PP, and HCM will also be part of your tasks. Your role will include conducting unit testing, integration testing, and user acceptance testing (UAT) to ensure the smooth functioning of the system. Additionally, you will be responsible for preparing documentation such as Business Process Documents (BPDs), Functional Specifications (FS), Test Scripts, and Training Manuals. Supporting end users, resolving day-to-day FICO issues, and participating in end-to-end implementation, rollouts, and upgrade projects are crucial aspects of this position. Collaboration with technical teams, specifically ABAP developers, for custom developments will be required to enhance system functionalities. You must ensure compliance with accounting standards and company policies while providing training and support to users and stakeholders. To excel in this role, you should hold a Bachelor's degree in Finance, Accounting, Business, or IT, with an MBA/CA/ICWA being preferred for senior roles. A minimum of 10 years of hands-on experience in SAP FICO module is essential, along with a strong understanding of SAP FICO configuration and business processes. Experience in end-to-end SAP implementations and knowledge of integration with MM, SD, PS, and HR modules are also necessary. Familiarity with S/4HANA Finance is advantageous, and possessing good analytical and problem-solving skills is important for success in this role. Effective communication and client-facing abilities will be beneficial, along with a SAP FICO certification (preferred but not mandatory). Preferred qualifications include S/4HANA implementation experience, exposure to global template rollouts, knowledge of localization (e.g., India GST, US GAAP, EU VAT), familiarity with Fiori apps or SAP Activate methodology, and experience with tools like ServiceNow, Jira, or Solution Manager. This is a contractual/temporary position with a contract length of 12 months, based in Coimbatore, Tamil Nadu, requiring in-person work.,

As a member of Dharmakit Networks, a leading provider in the network infrastructure solutions sector, you will be responsible for providing on-site technical support to ensure optimal performance, reliability, and security of critical network environments across India. Your role will involve troubleshooting and resolving complex network incidents related to LAN, WAN, routing, and switching. You will diagnose and address hardware issues on routers, switches, firewalls, and other devices, performing repairs, replacements, and configurations as necessary. Utilizing packet capture tools such as Wireshark and tcpdump, you will analyze traffic patterns to identify root causes of network latency or packet loss. Managing tickets end-to-end via platforms like ServiceNow or JIRA, you will triage incoming incidents, escalate issues to engineering teams, and provide regular updates to stakeholders. Additionally, you will conduct routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure. Documenting resolutions, creating knowledge-base articles, and delivering technical training to on-site staff and end users will be essential aspects of your responsibilities. A strong understanding of TCP/IP, DNS, DHCP, HTTP/S, and network security fundamentals is required, along with proficiency in packet analysis tools and hands-on experience with configuring and troubleshooting network devices. Familiarity with incident management platforms and ITIL processes, as well as excellent communication skills for customer-facing interactions, are also key requirements for this role. For preferred qualifications, knowledge of network monitoring platforms, SNMP, and operating systems, as well as advanced Linux/Unix command-line skills for server diagnostics, would be beneficial. In return, you can expect a competitive salary with performance-based incentives, on-site allowances, structured career development programs, and technical certification support. Our collaborative and hands-on culture emphasizes ownership, continuous learning, and innovation, providing you with a dynamic and supportive work environment.,

Project Role : Human Resources Practitioner Project Role Description : Provide expertise to develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with stakeholders to ensure the applications align with business needs and enhance user experience. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the design and development of applications - Conduct regular team meetings to ensure project progress - Provide technical guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR) - Good To Have Skills: Experience with Servicenow Tools Administration - Strong understanding of HR processes and workflows - Experience in designing and implementing HR solutions using ServiceNow - Knowledge of IT service management principles - Ability to troubleshoot and resolve technical issues efficiently Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow Human Resource Service Management (HR) - This position is based at our Noida office - An Engineering degree with ServiceNow Certification is required

NTT DATA is looking for an Enterprise Architecture Advisor with experience in Nexthink/ 1E Tachyon/ SysTrack to join the team in Noida, Uttar Pradesh, India. With over 8 years of IT experience, including 3+ years in managing endpoint tools, the successful candidate will play a key role in identifying potential use cases to enhance user experience, stability, and performance scores within the designated DEX tool. The Enterprise Architecture Advisor will hold Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates, along with ITIL foundation certifications. Proficiency in Project Management tools such as JIRA and Azure DevOps is required, as well as experience in ITSM tools like ServiceNow and Remedy. Additionally, familiarity with Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint is essential. Key responsibilities include driving automation initiatives, creating intake processes to gather requirements, participating in problem hunting sessions, and providing cross-functional support. The successful candidate will also be responsible for managing customer/stakeholder relationships, acting as a liaison between vendors and clients, and demonstrating strong communication, presentation, and vendor management skills. The ideal candidate will exhibit passion for the company's vision, values, and operating principles, possess exceptional listening abilities, and demonstrate the ability to multi-task effectively in a heterogeneous environment. A degree from a reputable educational institution with 15 years of education is required for this role. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. As part of the NTT Group, NTT DATA invests significantly in research and development to support organizations and society in confidently transitioning into the digital future. If you are a passionate and experienced Enterprise Architecture Advisor looking to be part of a forward-thinking organization, apply now to join NTT DATA in Noida, Uttar Pradesh, India.,

The Configuration Management role at Allegion involves overseeing and ensuring compliance with Configuration Management policies and procedures. This position offers the opportunity to contribute your knowledge, creativity, and ideas towards developing and guiding the organization to establish a mature configuration management process. Reporting to the Global IT Manager - Asset & Configuration Manager, this role is based in Bangalore, India, following a Hybrid Work Model. Responsibilities include managing CMS Process, Data Analysis, Process Improvement, Audit and Compliance, Trainings, Data Standardization, Discovery, Integrations, Relationship management, CSDM deployment, Access Guardrails, Reporting, and executing tasks as assigned by the process owner. The ideal candidate should have a strong understanding of ITIL v3/v4 processes and experience with ITAM tools like ServiceNow, BMC, Flexera, Snow, SLM, SCCM, and Intune. Knowledge of ServiceNow, especially MID server configuration and data source integrations, is preferred. Additionally, expertise in CMDB life cycle management within the ServiceNow environment with at least 8-10 years of experience in SACM & CSDM is desired. Professional attributes such as being Process Oriented, having a good understanding of CSDM and Service Mapping concepts, and possessing skills in Stakeholder Management, Communication, Analytics, Presentation, and ability to work under pressure are essential for success in this role. Exposure to working with global teams in a global setup is also beneficial.,

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze business requirements. - Design and develop applications using ServiceNow IT Service Management platform. - Create technical specifications and documentation for application design and development. - Perform unit testing and debugging of applications to ensure functionality and quality. - Provide support and troubleshooting for application issues. - Stay updated with the latest industry trends and best practices in application design and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Good To Have Skills: Experience with ServiceNow IT Operations Management. - Strong understanding of IT service management processes and best practices. - Experience in designing and implementing ServiceNow workflows and modules. - Knowledge of JavaScript, HTML, CSS, and other web technologies. - Familiarity with ITIL framework and IT service management concepts. - Excellent problem-solving and analytical skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with stakeholders to gather and analyze requirements. - Design and develop applications based on business process requirements. - Implement best practices for application design and development. - Conduct testing and debugging to ensure application functionality. - Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of IT service management processes. - Experience in designing and implementing ServiceNow solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows to ensure clarity and consistency. - Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of application development methodologies and best practices. - Experience with integration of ServiceNow with other platforms and tools. - Familiarity with scripting languages relevant to ServiceNow customization. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in configuring and customizing ServiceNow applications - Knowledge of IT service management best practices - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The person will be responsible of Process Management, Process Improvement and Business support to Manufacturing & Supply Chain functions for CNHi Plant in Pithampur. In this role the person will be supporting local MFG processes and business users in managing and evolving local SAP MFG & Supply Chain instance. The position will be part of the global CE ICT team that is supporting all CE and CE MFG operation globally Key Responsibilities In this role will be responsible of: analyze business requirement from a functional and technological perspective and translate them into application functionalities propose new process / enhancement to application functionalities including user interface, workflow, business process management and reports to improve business operations in SAP manage day-to-day operations support in SAP manage SAP ECC/ HANA Master Materials Management & Warehouse Management Roll out, Migration. Continuous improvement of support processes and systems. supporting new project implementation of MFG & Supply Chain process improvement Experience Required Essential experience: Rich Experience in Master Data, Manufacturing, Planning, Procurement, Sales, Warehouse Management in SAP ECC 6.0 Experience in SAP MM/PP module in automobile sector including configuration, design, testing, compliance & implementation (at least 2 full project lifecycles and 2 support project experience) Need to have hands-on experience in strong functional & configuration for SAP MM Need to have hands-on experience in Solution evaluation to support sourcing, Purchasing, Inbound receiving and inventory management & Warehouse management processes. Should be able to set up, configure, and Support handling unit management process. Should have experience in master data migration Strong business process knowledge with experience in system integration SI Must have knowledge of procure to pay process. Must have knowledge of GST, inventory management, Supplier management and Material Requirement Planning. Warehouse management Should be well versed in Manufacturing & Logistics Operations of mid to large-size Automobile or Discrete Manufacturing Industries. Minimum 5-8 years of relevant SAP functional experience. Strong capability in Development, Customization, and debugging the issue to support day-to-day operations. Should be well versed with BAPI/BADI/RFC/Interfaces, and 3rd Party software integration. Having exposure to other modules PP/QM/SD/FI, and ServiceNow will be an added advantage Personal Characteristics Excellent Communication and Interpersonal skills, Presentation Skills. Establish and manage a relationship with the client, and understand his requirements Focus on transformation from Manual to Automation to achieve Accuracy and Efficiency. Good Communication and Presentation skills. Good Team Player and Motivator. Creative problem-solving skills. Analytical mind with excellent Data Collection and Analysis skills. Results-oriented, Positive Attitude and Approach. Preferred Qualifications B Tech / Postgraduate in Management / Postgraduate in Computer Applications What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Apply now Share This Job

Role Description This is a contract role for a PeopleSoft SCM Techno-Functional Consultant. The consultant will be responsible for handling and optimizing business processes, consulting on PeopleSoft SCM implementations, and working closely with finance teams. Duties include analyzing system requirements, configuring and implementing solutions, providing user training, and resolving issues. The role is an on-site position located in Chicago, IL. Qualifications Must have: eProcurement (ePro), Inventory, and Purchasing Module experience. Job Description: We are seeking a highly experienced and dedicated Peoplesoft Techno-Functional Consultant with a strong focus on Supply Chain Management (SCM) modules, specifically eProcurement (ePro), Inventory, and Purchasing. The ideal candidate will possess deep technical and functional expertise, demonstrating a proven track record in supporting, maintaining, and enhancing Peoplesoft SCM applications. This role requires strong written and verbal communication skills, excellent problem-solving skills, a proactive approach to issue resolution, and the ability to collaborate effectively with various teams and business stakeholders. Sample Responsibilities: Support & Troubleshooting: Monitor assigned queues and manage personal workload efficiently, ensuring compliance with ITSM Policies and Service Level Agreements (SLAs). Audit documentation and ticketing system reports to ensure quality, completeness, and adherence to ITSM Policies and SLAs. Prioritize support tickets within assigned SCM modules (ePro, Inventory, Purchasing). Manage the help desk queue workload, including ticket assignment, workflow management, and creation of on-call schedules. Provide initial customer acknowledgment, detailed problem documentation, triage, and accurate assignment to the appropriate Module Owner. Manage escalations both internally and externally with software vendors as needed. Coordinate seamlessly with multiple teams to ensure development objects are migrated and tracked across various systems. Troubleshoot and diagnose complex issues using application tracing, SQL/Query, Application Designer, and online pages. Develop and implement break/fix code solutions. Conduct performance tuning using tools such as TOAD. Effectively manage customer expectations throughout the support process. Maintenance, Analysis & Collaboration: Maintain the SQL library and ensure team documentation is current, comprehensive, and easily accessible. Conduct moderate to complex analysis, including problem-solving and proposing effective resolution suggestions. Differentiate between system and security issues, coordinating ServiceNow ticket transfers to other teams as necessary. Collaborate closely with team members and business peers on new requirements, enhancements, and ongoing support issues. Perform basic unit testing, with potential for automation of test scripts using tools like Robots, PTF, or macros. Execute end-to-end testing of objects to ensure comprehensive functionality. Create, review, and validate end-to-end test scripts developed by team members. Update batch jobs and maintain up-to-date batch documentation for the team. Demonstrate a strong understanding of interdependencies between financial and supply chain systems. Required Skills & Qualifications: 10+ years of experience in Peoplesoft Techno-Functional roles, specifically within SCM. In-depth functional knowledge of Peoplesoft eProcurement, Inventory, and Purchasing modules. Strong technical proficiency in Peoplesoft Application Designer, PeopleCode, Application Engine, Integration Broker, SQR, SQL, and nVision. Familiarity with ITSM processes and SLA management. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a distributed team.

We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications. Key Responsibilities Level 2 Application Support Provide L2 production support for critical applications, ensuring timely and effective resolution of issues. Handle 24x7 support operations and resolve technical issues in alignment with SLAs. Monitor application performance, handle incidents, and perform root cause analysis for production issues. Incident Management Quick and effective troubleshooting of incidents in the production environment. Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages. Coordinate with Infrastructure (IT) teams and development partners for issue resolution. Monitoring & Maintenance Use monitoring tools like ITRS to keep track of application health and performance. Handle Autosys jobs and escalate appropriately if any job fails. Perform debugging using Unix scripting and Oracle SQL queries. Change & Release Management Assist with deployments and changes using tools like uDeploy and ServiceNow. Follow ITIL practices for Incident, Change, and Problem Management. Manage and maintain documentation for standard operating procedures and knowledge base. User Communication Provide clear, timely, and proactive communication to stakeholders regarding incident status, impacts, and resolutions. Prepare and send user communication for planned/unplanned outages. Collaboration Work closely with cross-functional teams, including infrastructure teams, developers, and business stakeholders, to resolve issues and plan releases. Required Skills and Qualifications Technical Expertise Proficiency in Unix/Linux and shell scripting for troubleshooting and support. Strong Oracle SQL skills, including writing queries to support data analysis, and debugging issues. Familiarity with Oracle stored procedures, functions, views, and cursors is a plus. Experience with Autosys for job scheduling and monitoring. Tools & Technology Experience with monitoring tools like ITRS and job scheduling using Autosys. Hands-on experience with incident management tools like ServiceNow. Familiarity with uDeploy or similar deployment tools. Domain Knowledge Solid understanding of banking processes, particularly in the Institutional Customer Group (ICG) domain. Exposure to managing critical banking applications in production environments. Soft Skills Strong coordination and interpersonal skills to work with various teams, both technical and non-technical. Excellent communication skills, both verbal and written, for clear and concise issue reporting. Ability to perform well under pressure in a fast-paced, high-stakes environment. Quick thinking and a proactive approach to escalation and problem-solving. Desired Skills (Good to Have) Knowledge of Oracle stored procedures, functions, views, and cursors for advanced troubleshooting. Any RPA Tools hands on or understanding. Experience working in the banking or financial services industry.

Key Responsibilities Set up and maintain monitoring dashboards for ETL jobs using Datadog, including metrics, logs, and alerts. Monitor daily ETL workflows and proactively detect and resolve data pipeline failures or performance issues. Create Datadog Monitors for job status (success/failure), job duration, resource utilization, and error trends. Work closely with Data Engineering teams to onboard new pipelines and ensure observability best practices. Integrate Datadog with tools. Conduct root cause analysis of ETL failures and performance bottlenecks. Tune thresholds, baselines, and anomaly detection settings in Datadog to reduce false positives. Document incident handling procedures and contribute to improving overall ETL monitoring maturity. Participate in on call rotations or scheduled support windows to manage ETL health. Required Skills & Qualifications 3+ years of experience in ETL/data pipeline monitoring, preferably in a cloud or hybrid environment. Proficiency in using Datadog for metrics, logging, alerting, and dashboards. Strong understanding of ETL concepts and tools (e.g., Airflow, Informatica, Talend, AWS Glue, or dbt). Familiarity with SQL and querying large datasets. Experience working with Python, Shell scripting, or Bash for automation and log parsing. Understanding of cloud platforms (AWS/GCP/Azure) and services like S3, Redshift, BigQuery, etc. Knowledge of CI/CD and DevOps principles related to data infrastructure monitoring. Preferred Qualifications Experience with distributed tracing and APM in Datadog. Prior experience monitoring Spark, Kafka, or streaming pipelines. Familiarity with ticketing tools (e.g., Jira, ServiceNow) and incident management workflows.

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills.

We need 5 or more years of L3 production support experience across multiple technologies platform Required Skills Technology skills Java SQL Oracle Spring Boot with batch configuration Unix shell scripts Autosys job scheduling Ability to understand and develop code for fixing minor bugs issues Understands Cloud and DevOps configurations Application Health check monitoring Incident Management Problem Management using ServiceNow Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments Ability to operate with a limited level of direct supervision & in a time sensitive environment Preferred Experienced & has a strong understanding of finance accounting domain Nice to have skills Good understanding of Jira Confluence Strong troubleshooting and problem solving skills Strong written verbal communication collaboration skills and ability to manage user vendor customer and to work with cross functional teams

Job Description 6 to 8 years experience /hands on experience in Amazon Bedrock and anthropic Claude models (this technology likely to appear in profile within the last couple of years) recommended optimizing architecture to control cost & enhance performance (e.g. for Snowflake data pipeline) drive to explore models e.g. Amazon Nova, Gemini, OpenAI etc., and/or help embed multi-agent architecture and integrations (e.g. Ai, Lang chain, Hugging Face, ServiceNow, IAM set via Microsoft Active Directory, etc.)

JOB_POSTING-3-73207-2 Job Description Role Title : AVP, Enterprise Logging & Observability (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Splunk is Synchrony's enterprise logging solution. Splunk searches and indexes log files and helps derive insights from the data. The primary goal is, to ingests massive datasets from disparate sources and employs advanced analytics to automate operations and improve data analysis. It also offers predictive analytics and unified monitoring for applications, services and infrastructure. There are many applications that are forwarding data to the Splunk logging solution. Splunk team including Engineering, Development, Operations, Onboarding, Monitoring maintain Splunk and provide solutions to teams across Synchrony. Role Summary/Purpose The role AVP, Enterprise Logging & Observability is a key leadership role responsible for driving the strategic vision, roadmap, and development of the organization’s centralized logging and observability platform. This role supports multiple enterprise initiatives including applications, security monitoring, compliance reporting, operational insights, and platform health tracking. This role lead platform development using Agile methodology, manage stakeholder priorities, ensure logging standards across applications and infrastructure, and support security initiatives. This position bridges the gap between technology teams, applications, platforms, cloud, cybersecurity, infrastructure, DevOps, Governance audit, risk teams and business partners, owning and evolving the logging ecosystem to support real-time insights, compliance monitoring, and operational excellence. Key Responsibilities Splunk Development & Platform Management Lead and coordinate development activities, ingestion pipeline enhancements, onboarding frameworks, and alerting solutions. Collaborate with engineering, operations, and Splunk admins to ensure scalability, performance, and reliability of the platform. Establish governance controls for source naming, indexing strategies, retention, access controls, and audit readiness. Splunk ITSI Implementation & Management - Develop and configure ITSI services, entities, and correlation searches. Implement notable events aggregation policies and automate response actions. Fine-tune ITSI performance by optimizing data models, summary indexing, and saved searches. Help identify patterns and anomalies in logs and metrics. Develop ML models for anomaly detection, capacity planning, and predictive analytics. Utilize Splunk MLTK to build and train models for IT operations monitoring. Security & Compliance Enablement Partner with InfoSec, Risk, and Compliance to align logging practices with regulations (e.g., PCI-DSS, GDPR, RBI). Enable visibility for encryption events, access anomalies, secrets management, and audit trails. Support security control mapping and automation through observability. Stakeholder Engagement Act as a strategic advisor and point of contact for business units, application, infrastructure, security stakeholders and business teams leveraging Splunk. Conduct stakeholder workshops, backlog grooming, and sprint reviews to ensure alignment. Maintain clear and timely communications across all levels of the organization. Process & Governance Drive logging and observability governance standards, including naming conventions, access controls, and data retention policies. Lead initiatives for process improvement in log ingestion, normalization, and compliance readiness. Ensure alignment with enterprise architecture and data classification models. Lead improvements in logging onboarding lifecycle time, automation pipelines, and selfservice ingestion tools. Mentor junior team members and guide engineering teams on secure, standardized logging practices. Required Skills/Knowledge Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Splunk Subject Matter Expert (SME) Strong hands-on understanding of Splunk architecture, pipelines, dashboards, and alerting, data ingestion, search optimization, and enterprise-scale operations. Experience supporting security use cases, encryption visibility, secrets management, and compliance logging. Splunk Development & Platform Management, Security & Compliance Enablement, Stakeholder Engagement & Process & Governance Experience with Splunk Premium Apps - ITSI and Enterprise Security (ES) minimally Experience with Data Streaming Platforms & tools like Cribl, Splunk Edge Processor. Proven ability to work in Agile environments using tools such as JIRA or JIRA Align. Strong communication, leadership, and stakeholder management skills. Familiarity with security, risk, and compliance standards relevant to BFSI. Proven experience leading product development teams and managing cross-functional initiatives using Agile methods. Strong knowledge and hands-on experience with Splunk Enterprise/Splunk Cloud. Design and implement Splunk ITSI solutions for proactive monitoring and service health tracking. Develop KPIs, Services, Glass Tables, Entities, Deep Dives, and Notable Events to improve service reliability for users across the firm Develop scripts (python, JavaScript, etc.) as needed in support of data collection or integration Develop new applications leveraging Splunk’s analytic and Machine Learning tools to maximize performance, availability and security improving business insight and operations. Support senior engineers in analyzing system issues and performing root cause analysis (RCA). Desired Skills/Knowledge Deep knowledge of Splunk development, data ingestion, search optimization, alerting, dashboarding, and enterprise-scale operations. Exposure to SIEM integration, security orchestration, or SOAR platforms. Knowledge of cloud-native observability (e.g. AWS/GCP/Azure logging). Experience in BFSI or regulated industries with high-volume data handling. Familiarity with CI/CD pipelines, DevSecOps integration, and cloud-native logging. Working knowledge of scripting or automation (e.g., Python, Terraform, Ansible) for observability tooling. Splunk certifications (Power User, Admin, Architect, or equivalent) will be an advantage . Awareness of data classification, retention, and masking/anonymization strategies. Awareness of integration between Splunk and ITSM or incident management tools (e.g., ServiceNow, PagerDuty) Experience with Version Control tools – Git, Bitbucket Eligibility Criteria Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Demonstrated success in managing large-scale logging platforms in regulated environments. Excellent communication, leadership, and cross-functional collaboration skills. Experience with scripting languages such as Python, Bash, or PowerShell for automation and integration purposes. Prior experience in large-scale, security-driven logging or observability platform development. Excellent problem-solving skills and the ability to work independently or as part of a team. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Knowledge of IT Service Management (ITSM) and monitoring tools. Knowledge of other data analytics tools or platforms is a plus. WORK TIMINGS : 01:00 PM to 10:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply. Level / Grade : 11 Job Family Group Information Technology

Requirements Description and Requirements Job Responsibilities Manages design, distribution, performance, replication, security, availability, and access requirements for large and complex SQL & Sybase databases. Designs and develops physical layers of databases to support various application needs; Implements back-up, recovery, archiving, conversion strategies, and performance tuning; Manages job scheduling, application release, database change and compliance. Identifies and resolves problem utilizing structured tools and techniques. Provides technical assistance and mentoring to staff in all aspects of database management; Consults and advises application development teams on database security, query optimization and performance. Writes scripts for automating DBA routine tasks and documents database maintenance processing flows per standards. Implement industry best practices while performing database administration task Work in Agile model with the understanding of Agile concepts Collaborate with development teams to provide and implement new features. Able to debug production issues by analyzing the logs directly and using tools like Splunk. Begin tackling organizational impediments Learn new technologies based on demand and help team members by coaching and assisting. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree in computer science, Information Systems, or another related field with 14+ years of IT and Infrastructure engineering work experience. Experience (In Years) 14+ Years Total IT experience & 10+ Years relevant experience in SQL Server + Sybase Database Technical Skills Database Management: Extensive Experience in managing and administering SQL Server, Azure SQL Server, and Sybase databases, ensuring high availability and optimal performance. Data Infrastructure & Security: Expertise in designing and implementing robust data infrastructure solutions, with a strong focus on data security and compliance. Backup & Recovery: expert in developing and executing comprehensive backup and recovery strategies to safeguard critical data and ensure business continuity. Performance Tuning & Optimization: Adept at performance tuning and optimization of databases, leveraging advanced techniques to enhance system efficiency and reduce latency. Cloud Computing & Scripting: Experienced in cloud computing environments and proficient in operating system scripting, enabling seamless integration and automation of database operations. Management of database elements, including creation, alteration, deletion and copying of schemas, databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Strong database analytical skills to improve application performance. Expert in working Knowledge of database performance Tuning, Backup & Recovery, Infrastructure as a Code and Observability tools (Elastic). Automation tools and programming such as Ansible ,Python and Power Shell. Strong knowledge in ITSM process and tools (ServiceNow). Strong knowledge in AgriSafe Methodios . Ability to work 24*7 rotational shift to support the Database and Splunk platforms Other Critical Requirements Excellent Analytical and Problem-Solving skills Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders. Prior experience in handling state side and offshore stakeholders Experience in creating and delivering Business presentations. Demonstrate ability to work independently and in a team environment About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

JOB_POSTING-3-73207-1 Job Description Role Title : AVP, Enterprise Logging & Observability (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Splunk is Synchrony's enterprise logging solution. Splunk searches and indexes log files and helps derive insights from the data. The primary goal is, to ingests massive datasets from disparate sources and employs advanced analytics to automate operations and improve data analysis. It also offers predictive analytics and unified monitoring for applications, services and infrastructure. There are many applications that are forwarding data to the Splunk logging solution. Splunk team including Engineering, Development, Operations, Onboarding, Monitoring maintain Splunk and provide solutions to teams across Synchrony. Role Summary/Purpose The role AVP, Enterprise Logging & Observability is a key leadership role responsible for driving the strategic vision, roadmap, and development of the organization’s centralized logging and observability platform. This role supports multiple enterprise initiatives including applications, security monitoring, compliance reporting, operational insights, and platform health tracking. This role lead platform development using Agile methodology, manage stakeholder priorities, ensure logging standards across applications and infrastructure, and support security initiatives. This position bridges the gap between technology teams, applications, platforms, cloud, cybersecurity, infrastructure, DevOps, Governance audit, risk teams and business partners, owning and evolving the logging ecosystem to support real-time insights, compliance monitoring, and operational excellence. Key Responsibilities Splunk Development & Platform Management Lead and coordinate development activities, ingestion pipeline enhancements, onboarding frameworks, and alerting solutions. Collaborate with engineering, operations, and Splunk admins to ensure scalability, performance, and reliability of the platform. Establish governance controls for source naming, indexing strategies, retention, access controls, and audit readiness. Splunk ITSI Implementation & Management - Develop and configure ITSI services, entities, and correlation searches. Implement notable events aggregation policies and automate response actions. Fine-tune ITSI performance by optimizing data models, summary indexing, and saved searches. Help identify patterns and anomalies in logs and metrics. Develop ML models for anomaly detection, capacity planning, and predictive analytics. Utilize Splunk MLTK to build and train models for IT operations monitoring. Security & Compliance Enablement Partner with InfoSec, Risk, and Compliance to align logging practices with regulations (e.g., PCI-DSS, GDPR, RBI). Enable visibility for encryption events, access anomalies, secrets management, and audit trails. Support security control mapping and automation through observability. Stakeholder Engagement Act as a strategic advisor and point of contact for business units, application, infrastructure, security stakeholders and business teams leveraging Splunk. Conduct stakeholder workshops, backlog grooming, and sprint reviews to ensure alignment. Maintain clear and timely communications across all levels of the organization. Process & Governance Drive logging and observability governance standards, including naming conventions, access controls, and data retention policies. Lead initiatives for process improvement in log ingestion, normalization, and compliance readiness. Ensure alignment with enterprise architecture and data classification models. Lead improvements in logging onboarding lifecycle time, automation pipelines, and selfservice ingestion tools. Mentor junior team members and guide engineering teams on secure, standardized logging practices. Required Skills/Knowledge Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Splunk Subject Matter Expert (SME) Strong hands-on understanding of Splunk architecture, pipelines, dashboards, and alerting, data ingestion, search optimization, and enterprise-scale operations. Experience supporting security use cases, encryption visibility, secrets management, and compliance logging. Splunk Development & Platform Management, Security & Compliance Enablement, Stakeholder Engagement & Process & Governance Experience with Splunk Premium Apps - ITSI and Enterprise Security (ES) minimally Experience with Data Streaming Platforms & tools like Cribl, Splunk Edge Processor. Proven ability to work in Agile environments using tools such as JIRA or JIRA Align. Strong communication, leadership, and stakeholder management skills. Familiarity with security, risk, and compliance standards relevant to BFSI. Proven experience leading product development teams and managing cross-functional initiatives using Agile methods. Strong knowledge and hands-on experience with Splunk Enterprise/Splunk Cloud. Design and implement Splunk ITSI solutions for proactive monitoring and service health tracking. Develop KPIs, Services, Glass Tables, Entities, Deep Dives, and Notable Events to improve service reliability for users across the firm Develop scripts (python, JavaScript, etc.) as needed in support of data collection or integration Develop new applications leveraging Splunk’s analytic and Machine Learning tools to maximize performance, availability and security improving business insight and operations. Support senior engineers in analyzing system issues and performing root cause analysis (RCA). Desired Skills/Knowledge Deep knowledge of Splunk development, data ingestion, search optimization, alerting, dashboarding, and enterprise-scale operations. Exposure to SIEM integration, security orchestration, or SOAR platforms. Knowledge of cloud-native observability (e.g. AWS/GCP/Azure logging). Experience in BFSI or regulated industries with high-volume data handling. Familiarity with CI/CD pipelines, DevSecOps integration, and cloud-native logging. Working knowledge of scripting or automation (e.g., Python, Terraform, Ansible) for observability tooling. Splunk certifications (Power User, Admin, Architect, or equivalent) will be an advantage . Awareness of data classification, retention, and masking/anonymization strategies. Awareness of integration between Splunk and ITSM or incident management tools (e.g., ServiceNow, PagerDuty) Experience with Version Control tools – Git, Bitbucket Eligibility Criteria Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Demonstrated success in managing large-scale logging platforms in regulated environments. Excellent communication, leadership, and cross-functional collaboration skills. Experience with scripting languages such as Python, Bash, or PowerShell for automation and integration purposes. Prior experience in large-scale, security-driven logging or observability platform development. Excellent problem-solving skills and the ability to work independently or as part of a team. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Knowledge of IT Service Management (ITSM) and monitoring tools. Knowledge of other data analytics tools or platforms is a plus. WORK TIMINGS : 01:00 PM to 10:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply. Level / Grade : 11 Job Family Group Information Technology

Job Description We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Consumer and community Banking team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Design, develop, and implement ServiceNow applications and solutions based on business requirements. Collaborate with stakeholders to gather and analyze requirements, and translate them into technical specifications. Customize and configure ServiceNow modules, workflows, and integrations to enhance functionality and user experience. Perform system testing, debugging, and troubleshooting to ensure optimal performance and reliability. Maintain and update ServiceNow documentation, including design specifications, test plans, and user guides. Provide technical support and guidance to end-users and other team members. Stay up-to-date with ServiceNow best practices, trends, and new features to continuously improve the platform. Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 3+ years applied experience Proven experience as a ServiceNow Developer or similar role. Strong understanding of ServiceNow architecture, modules, and development tools. Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations using REST/SOAP APIs. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. ServiceNow certification(s) is mandatory Preferred Qualifications, Capabilities, And Skills Familiarity with modern front-end technologies Familiarity with Java based application development ABOUT US

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} WANTED: Dynamic, creative, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a real challenge? If that’s you, come and join us! EY’s Global Learning function designs, develops and deploys technical and non-technical learning to EY professionals across the world to help them grow their skills and accelerate their careers. In the Deployment team, we are responsible for delivering an exceptional learning experience to our learners through the planning and delivery of high-quality learning programs and activities. We are a dynamic, virtual team of Global Learning Deployment professionals working from 20 diverse geographical locations across the world. We are looking for a colleague who will bring new ideas and fresh pair of eyes to our work across EY. We offer flexible working, the chance to work in a multicultural and multinational environment, travel and best in class teaming and collaboration. The opportunity This job posting offers a fixed term role as a maternity cover for Learning Deployment Specialist – Senior Associate – Consulting in Global Learning Deployment Team. FTE: Full time Fixed term: 1 July 2025 till 30 September 2027 (2+ years) This role presents a unique opportunity for you to establish yourself as a key part of the team and experience working in our dynamic and international environment. This role is crucial in bringing the learning content live to learners across EY, help EY professionals continuously learn and develop and contributes to EY purpose of Building a better working world. Your Key Responsibilities Take care of end-to-end deployment of Global, Area and multi-Region learning courses for Consulting Portfolio, through multiple virtual delivery channels and platforms (VCs, webcasts, eLearning, etc) and physical classroom learning programs. Support various Global deployment projects and support EY Regions in their local deployment. Collaborate with external teams aligning them to key deadlines and deliverables. Take care of participant management. Source facilitators for Learning courses and ensure they are adequately prepared for course delivery. Support on cross stream activities for our flagship events which include SharePoint, event applications and onsite materials Source venues and vendors, take care of end-to-end logistics, organize course materials for physical classroom learning events. Liaise with TSS supporting teams around learning administration. Monitor consumption, costs and satisfaction for multiple courses and curricula. Support and develop more junior Learning Deployment Specialists within the Global Learning Deployment pillar. Contribute to the effective measurement of learning solutions for the portfolio and seek to continuously improve internal practices to best-in-class standards. Skills And Attributes For Success Strong project management skills. Strong organization, time management and prioritization skills. Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment. Knowledge of learning deployment processes and standards a great advantage. Knowledge and hands on experience of ServiceNow and SuccessFactors a great advantage. To qualify for the role you must have (Stick to requirements that are truly required; try to limit to 4 bullet points} Demonstrable experience of one or more of the following areas: Learning, Deployment, Talent Development, HR, Events management, Operations, Consulting. Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way. Demonstrable experience of managing teams to deliver exceptional results. Demonstrable experience of working in dynamic, fast-paced environments to deliver required results. Ideally, you’ll also have Knowledge and understanding of diverse virtual platforms, digital, virtual communication etc Diverse background eg. Business Consulting, Digital learning deployment, Start Up, or any other field with transferrable skills applicable for the role. Knowledge of Learning & Development tools, technologies and platforms that can be leveraged in deployment. Creativity and out-of-the-box thinking in finding new ways of doing things. What We Look For High performer with top working standards, dynamic, flexible, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a new challenge. What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.