12410 Servicenow Jobs - Page 13

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The person will be responsible of Process Management, Process Improvement and Business support to Manufacturing & Supply Chain functions for CNHi Plant in Pithampur. In this role the person will be supporting local MFG processes and business users in managing and evolving local SAP MFG & Supply Chain instance. The position will be part of the global CE ICT team that is supporting all CE and CE MFG operation globally Key Responsibilities In this role will be responsible of: analyze business requirement from a functional and technological perspective and translate them into application functionalities propose new process / enhancement to application functionalities including user interface, workflow, business process management and reports to improve business operations in SAP manage day-to-day operations support in SAP manage SAP ECC/ HANA Master Materials Management & Warehouse Management Roll out, Migration. Continuous improvement of support processes and systems. supporting new project implementation of MFG & Supply Chain process improvement Experience Required Essential experience: Rich Experience in Master Data, Manufacturing, Planning, Procurement, Sales, Warehouse Management in SAP ECC 6.0 Experience in SAP MM/PP module in automobile sector including configuration, design, testing, compliance & implementation (at least 2 full project lifecycles and 2 support project experience) Need to have hands-on experience in strong functional & configuration for SAP MM Need to have hands-on experience in Solution evaluation to support sourcing, Purchasing, Inbound receiving and inventory management & Warehouse management processes. Should be able to set up, configure, and Support handling unit management process. Should have experience in master data migration Strong business process knowledge with experience in system integration SI Must have knowledge of procure to pay process. Must have knowledge of GST, inventory management, Supplier management and Material Requirement Planning. Warehouse management Should be well versed in Manufacturing & Logistics Operations of mid to large-size Automobile or Discrete Manufacturing Industries. Minimum 5-8 years of relevant SAP functional experience. Strong capability in Development, Customization, and debugging the issue to support day-to-day operations. Should be well versed with BAPI/BADI/RFC/Interfaces, and 3rd Party software integration. Having exposure to other modules PP/QM/SD/FI, and ServiceNow will be an added advantage Personal Characteristics Excellent Communication and Interpersonal skills, Presentation Skills. Establish and manage a relationship with the client, and understand his requirements Focus on transformation from Manual to Automation to achieve Accuracy and Efficiency. Good Communication and Presentation skills. Good Team Player and Motivator. Creative problem-solving skills. Analytical mind with excellent Data Collection and Analysis skills. Results-oriented, Positive Attitude and Approach. Preferred Qualifications B Tech / Postgraduate in Management / Postgraduate in Computer Applications What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Apply now Share This Job

Role Description This is a contract role for a PeopleSoft SCM Techno-Functional Consultant. The consultant will be responsible for handling and optimizing business processes, consulting on PeopleSoft SCM implementations, and working closely with finance teams. Duties include analyzing system requirements, configuring and implementing solutions, providing user training, and resolving issues. The role is an on-site position located in Chicago, IL. Qualifications Must have: eProcurement (ePro), Inventory, and Purchasing Module experience. Job Description: We are seeking a highly experienced and dedicated Peoplesoft Techno-Functional Consultant with a strong focus on Supply Chain Management (SCM) modules, specifically eProcurement (ePro), Inventory, and Purchasing. The ideal candidate will possess deep technical and functional expertise, demonstrating a proven track record in supporting, maintaining, and enhancing Peoplesoft SCM applications. This role requires strong written and verbal communication skills, excellent problem-solving skills, a proactive approach to issue resolution, and the ability to collaborate effectively with various teams and business stakeholders. Sample Responsibilities: Support & Troubleshooting: Monitor assigned queues and manage personal workload efficiently, ensuring compliance with ITSM Policies and Service Level Agreements (SLAs). Audit documentation and ticketing system reports to ensure quality, completeness, and adherence to ITSM Policies and SLAs. Prioritize support tickets within assigned SCM modules (ePro, Inventory, Purchasing). Manage the help desk queue workload, including ticket assignment, workflow management, and creation of on-call schedules. Provide initial customer acknowledgment, detailed problem documentation, triage, and accurate assignment to the appropriate Module Owner. Manage escalations both internally and externally with software vendors as needed. Coordinate seamlessly with multiple teams to ensure development objects are migrated and tracked across various systems. Troubleshoot and diagnose complex issues using application tracing, SQL/Query, Application Designer, and online pages. Develop and implement break/fix code solutions. Conduct performance tuning using tools such as TOAD. Effectively manage customer expectations throughout the support process. Maintenance, Analysis & Collaboration: Maintain the SQL library and ensure team documentation is current, comprehensive, and easily accessible. Conduct moderate to complex analysis, including problem-solving and proposing effective resolution suggestions. Differentiate between system and security issues, coordinating ServiceNow ticket transfers to other teams as necessary. Collaborate closely with team members and business peers on new requirements, enhancements, and ongoing support issues. Perform basic unit testing, with potential for automation of test scripts using tools like Robots, PTF, or macros. Execute end-to-end testing of objects to ensure comprehensive functionality. Create, review, and validate end-to-end test scripts developed by team members. Update batch jobs and maintain up-to-date batch documentation for the team. Demonstrate a strong understanding of interdependencies between financial and supply chain systems. Required Skills & Qualifications: 10+ years of experience in Peoplesoft Techno-Functional roles, specifically within SCM. In-depth functional knowledge of Peoplesoft eProcurement, Inventory, and Purchasing modules. Strong technical proficiency in Peoplesoft Application Designer, PeopleCode, Application Engine, Integration Broker, SQR, SQL, and nVision. Familiarity with ITSM processes and SLA management. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a distributed team.

We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications. Key Responsibilities Level 2 Application Support Provide L2 production support for critical applications, ensuring timely and effective resolution of issues. Handle 24x7 support operations and resolve technical issues in alignment with SLAs. Monitor application performance, handle incidents, and perform root cause analysis for production issues. Incident Management Quick and effective troubleshooting of incidents in the production environment. Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages. Coordinate with Infrastructure (IT) teams and development partners for issue resolution. Monitoring & Maintenance Use monitoring tools like ITRS to keep track of application health and performance. Handle Autosys jobs and escalate appropriately if any job fails. Perform debugging using Unix scripting and Oracle SQL queries. Change & Release Management Assist with deployments and changes using tools like uDeploy and ServiceNow. Follow ITIL practices for Incident, Change, and Problem Management. Manage and maintain documentation for standard operating procedures and knowledge base. User Communication Provide clear, timely, and proactive communication to stakeholders regarding incident status, impacts, and resolutions. Prepare and send user communication for planned/unplanned outages. Collaboration Work closely with cross-functional teams, including infrastructure teams, developers, and business stakeholders, to resolve issues and plan releases. Required Skills and Qualifications Technical Expertise Proficiency in Unix/Linux and shell scripting for troubleshooting and support. Strong Oracle SQL skills, including writing queries to support data analysis, and debugging issues. Familiarity with Oracle stored procedures, functions, views, and cursors is a plus. Experience with Autosys for job scheduling and monitoring. Tools & Technology Experience with monitoring tools like ITRS and job scheduling using Autosys. Hands-on experience with incident management tools like ServiceNow. Familiarity with uDeploy or similar deployment tools. Domain Knowledge Solid understanding of banking processes, particularly in the Institutional Customer Group (ICG) domain. Exposure to managing critical banking applications in production environments. Soft Skills Strong coordination and interpersonal skills to work with various teams, both technical and non-technical. Excellent communication skills, both verbal and written, for clear and concise issue reporting. Ability to perform well under pressure in a fast-paced, high-stakes environment. Quick thinking and a proactive approach to escalation and problem-solving. Desired Skills (Good to Have) Knowledge of Oracle stored procedures, functions, views, and cursors for advanced troubleshooting. Any RPA Tools hands on or understanding. Experience working in the banking or financial services industry.

Key Responsibilities Set up and maintain monitoring dashboards for ETL jobs using Datadog, including metrics, logs, and alerts. Monitor daily ETL workflows and proactively detect and resolve data pipeline failures or performance issues. Create Datadog Monitors for job status (success/failure), job duration, resource utilization, and error trends. Work closely with Data Engineering teams to onboard new pipelines and ensure observability best practices. Integrate Datadog with tools. Conduct root cause analysis of ETL failures and performance bottlenecks. Tune thresholds, baselines, and anomaly detection settings in Datadog to reduce false positives. Document incident handling procedures and contribute to improving overall ETL monitoring maturity. Participate in on call rotations or scheduled support windows to manage ETL health. Required Skills & Qualifications 3+ years of experience in ETL/data pipeline monitoring, preferably in a cloud or hybrid environment. Proficiency in using Datadog for metrics, logging, alerting, and dashboards. Strong understanding of ETL concepts and tools (e.g., Airflow, Informatica, Talend, AWS Glue, or dbt). Familiarity with SQL and querying large datasets. Experience working with Python, Shell scripting, or Bash for automation and log parsing. Understanding of cloud platforms (AWS/GCP/Azure) and services like S3, Redshift, BigQuery, etc. Knowledge of CI/CD and DevOps principles related to data infrastructure monitoring. Preferred Qualifications Experience with distributed tracing and APM in Datadog. Prior experience monitoring Spark, Kafka, or streaming pipelines. Familiarity with ticketing tools (e.g., Jira, ServiceNow) and incident management workflows.

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills.

We need 5 or more years of L3 production support experience across multiple technologies platform Required Skills Technology skills Java SQL Oracle Spring Boot with batch configuration Unix shell scripts Autosys job scheduling Ability to understand and develop code for fixing minor bugs issues Understands Cloud and DevOps configurations Application Health check monitoring Incident Management Problem Management using ServiceNow Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments Ability to operate with a limited level of direct supervision & in a time sensitive environment Preferred Experienced & has a strong understanding of finance accounting domain Nice to have skills Good understanding of Jira Confluence Strong troubleshooting and problem solving skills Strong written verbal communication collaboration skills and ability to manage user vendor customer and to work with cross functional teams

Job Description 6 to 8 years experience /hands on experience in Amazon Bedrock and anthropic Claude models (this technology likely to appear in profile within the last couple of years) recommended optimizing architecture to control cost & enhance performance (e.g. for Snowflake data pipeline) drive to explore models e.g. Amazon Nova, Gemini, OpenAI etc., and/or help embed multi-agent architecture and integrations (e.g. Ai, Lang chain, Hugging Face, ServiceNow, IAM set via Microsoft Active Directory, etc.)

JOB_POSTING-3-73207-2 Job Description Role Title : AVP, Enterprise Logging & Observability (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Splunk is Synchrony's enterprise logging solution. Splunk searches and indexes log files and helps derive insights from the data. The primary goal is, to ingests massive datasets from disparate sources and employs advanced analytics to automate operations and improve data analysis. It also offers predictive analytics and unified monitoring for applications, services and infrastructure. There are many applications that are forwarding data to the Splunk logging solution. Splunk team including Engineering, Development, Operations, Onboarding, Monitoring maintain Splunk and provide solutions to teams across Synchrony. Role Summary/Purpose The role AVP, Enterprise Logging & Observability is a key leadership role responsible for driving the strategic vision, roadmap, and development of the organization’s centralized logging and observability platform. This role supports multiple enterprise initiatives including applications, security monitoring, compliance reporting, operational insights, and platform health tracking. This role lead platform development using Agile methodology, manage stakeholder priorities, ensure logging standards across applications and infrastructure, and support security initiatives. This position bridges the gap between technology teams, applications, platforms, cloud, cybersecurity, infrastructure, DevOps, Governance audit, risk teams and business partners, owning and evolving the logging ecosystem to support real-time insights, compliance monitoring, and operational excellence. Key Responsibilities Splunk Development & Platform Management Lead and coordinate development activities, ingestion pipeline enhancements, onboarding frameworks, and alerting solutions. Collaborate with engineering, operations, and Splunk admins to ensure scalability, performance, and reliability of the platform. Establish governance controls for source naming, indexing strategies, retention, access controls, and audit readiness. Splunk ITSI Implementation & Management - Develop and configure ITSI services, entities, and correlation searches. Implement notable events aggregation policies and automate response actions. Fine-tune ITSI performance by optimizing data models, summary indexing, and saved searches. Help identify patterns and anomalies in logs and metrics. Develop ML models for anomaly detection, capacity planning, and predictive analytics. Utilize Splunk MLTK to build and train models for IT operations monitoring. Security & Compliance Enablement Partner with InfoSec, Risk, and Compliance to align logging practices with regulations (e.g., PCI-DSS, GDPR, RBI). Enable visibility for encryption events, access anomalies, secrets management, and audit trails. Support security control mapping and automation through observability. Stakeholder Engagement Act as a strategic advisor and point of contact for business units, application, infrastructure, security stakeholders and business teams leveraging Splunk. Conduct stakeholder workshops, backlog grooming, and sprint reviews to ensure alignment. Maintain clear and timely communications across all levels of the organization. Process & Governance Drive logging and observability governance standards, including naming conventions, access controls, and data retention policies. Lead initiatives for process improvement in log ingestion, normalization, and compliance readiness. Ensure alignment with enterprise architecture and data classification models. Lead improvements in logging onboarding lifecycle time, automation pipelines, and selfservice ingestion tools. Mentor junior team members and guide engineering teams on secure, standardized logging practices. Required Skills/Knowledge Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Splunk Subject Matter Expert (SME) Strong hands-on understanding of Splunk architecture, pipelines, dashboards, and alerting, data ingestion, search optimization, and enterprise-scale operations. Experience supporting security use cases, encryption visibility, secrets management, and compliance logging. Splunk Development & Platform Management, Security & Compliance Enablement, Stakeholder Engagement & Process & Governance Experience with Splunk Premium Apps - ITSI and Enterprise Security (ES) minimally Experience with Data Streaming Platforms & tools like Cribl, Splunk Edge Processor. Proven ability to work in Agile environments using tools such as JIRA or JIRA Align. Strong communication, leadership, and stakeholder management skills. Familiarity with security, risk, and compliance standards relevant to BFSI. Proven experience leading product development teams and managing cross-functional initiatives using Agile methods. Strong knowledge and hands-on experience with Splunk Enterprise/Splunk Cloud. Design and implement Splunk ITSI solutions for proactive monitoring and service health tracking. Develop KPIs, Services, Glass Tables, Entities, Deep Dives, and Notable Events to improve service reliability for users across the firm Develop scripts (python, JavaScript, etc.) as needed in support of data collection or integration Develop new applications leveraging Splunk’s analytic and Machine Learning tools to maximize performance, availability and security improving business insight and operations. Support senior engineers in analyzing system issues and performing root cause analysis (RCA). Desired Skills/Knowledge Deep knowledge of Splunk development, data ingestion, search optimization, alerting, dashboarding, and enterprise-scale operations. Exposure to SIEM integration, security orchestration, or SOAR platforms. Knowledge of cloud-native observability (e.g. AWS/GCP/Azure logging). Experience in BFSI or regulated industries with high-volume data handling. Familiarity with CI/CD pipelines, DevSecOps integration, and cloud-native logging. Working knowledge of scripting or automation (e.g., Python, Terraform, Ansible) for observability tooling. Splunk certifications (Power User, Admin, Architect, or equivalent) will be an advantage . Awareness of data classification, retention, and masking/anonymization strategies. Awareness of integration between Splunk and ITSM or incident management tools (e.g., ServiceNow, PagerDuty) Experience with Version Control tools – Git, Bitbucket Eligibility Criteria Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Demonstrated success in managing large-scale logging platforms in regulated environments. Excellent communication, leadership, and cross-functional collaboration skills. Experience with scripting languages such as Python, Bash, or PowerShell for automation and integration purposes. Prior experience in large-scale, security-driven logging or observability platform development. Excellent problem-solving skills and the ability to work independently or as part of a team. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Knowledge of IT Service Management (ITSM) and monitoring tools. Knowledge of other data analytics tools or platforms is a plus. WORK TIMINGS : 01:00 PM to 10:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply. Level / Grade : 11 Job Family Group Information Technology

Requirements Description and Requirements Job Responsibilities Manages design, distribution, performance, replication, security, availability, and access requirements for large and complex SQL & Sybase databases. Designs and develops physical layers of databases to support various application needs; Implements back-up, recovery, archiving, conversion strategies, and performance tuning; Manages job scheduling, application release, database change and compliance. Identifies and resolves problem utilizing structured tools and techniques. Provides technical assistance and mentoring to staff in all aspects of database management; Consults and advises application development teams on database security, query optimization and performance. Writes scripts for automating DBA routine tasks and documents database maintenance processing flows per standards. Implement industry best practices while performing database administration task Work in Agile model with the understanding of Agile concepts Collaborate with development teams to provide and implement new features. Able to debug production issues by analyzing the logs directly and using tools like Splunk. Begin tackling organizational impediments Learn new technologies based on demand and help team members by coaching and assisting. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree in computer science, Information Systems, or another related field with 14+ years of IT and Infrastructure engineering work experience. Experience (In Years) 14+ Years Total IT experience & 10+ Years relevant experience in SQL Server + Sybase Database Technical Skills Database Management: Extensive Experience in managing and administering SQL Server, Azure SQL Server, and Sybase databases, ensuring high availability and optimal performance. Data Infrastructure & Security: Expertise in designing and implementing robust data infrastructure solutions, with a strong focus on data security and compliance. Backup & Recovery: expert in developing and executing comprehensive backup and recovery strategies to safeguard critical data and ensure business continuity. Performance Tuning & Optimization: Adept at performance tuning and optimization of databases, leveraging advanced techniques to enhance system efficiency and reduce latency. Cloud Computing & Scripting: Experienced in cloud computing environments and proficient in operating system scripting, enabling seamless integration and automation of database operations. Management of database elements, including creation, alteration, deletion and copying of schemas, databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Strong database analytical skills to improve application performance. Expert in working Knowledge of database performance Tuning, Backup & Recovery, Infrastructure as a Code and Observability tools (Elastic). Automation tools and programming such as Ansible ,Python and Power Shell. Strong knowledge in ITSM process and tools (ServiceNow). Strong knowledge in AgriSafe Methodios . Ability to work 24*7 rotational shift to support the Database and Splunk platforms Other Critical Requirements Excellent Analytical and Problem-Solving skills Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders. Prior experience in handling state side and offshore stakeholders Experience in creating and delivering Business presentations. Demonstrate ability to work independently and in a team environment About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

JOB_POSTING-3-73207-1 Job Description Role Title : AVP, Enterprise Logging & Observability (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Splunk is Synchrony's enterprise logging solution. Splunk searches and indexes log files and helps derive insights from the data. The primary goal is, to ingests massive datasets from disparate sources and employs advanced analytics to automate operations and improve data analysis. It also offers predictive analytics and unified monitoring for applications, services and infrastructure. There are many applications that are forwarding data to the Splunk logging solution. Splunk team including Engineering, Development, Operations, Onboarding, Monitoring maintain Splunk and provide solutions to teams across Synchrony. Role Summary/Purpose The role AVP, Enterprise Logging & Observability is a key leadership role responsible for driving the strategic vision, roadmap, and development of the organization’s centralized logging and observability platform. This role supports multiple enterprise initiatives including applications, security monitoring, compliance reporting, operational insights, and platform health tracking. This role lead platform development using Agile methodology, manage stakeholder priorities, ensure logging standards across applications and infrastructure, and support security initiatives. This position bridges the gap between technology teams, applications, platforms, cloud, cybersecurity, infrastructure, DevOps, Governance audit, risk teams and business partners, owning and evolving the logging ecosystem to support real-time insights, compliance monitoring, and operational excellence. Key Responsibilities Splunk Development & Platform Management Lead and coordinate development activities, ingestion pipeline enhancements, onboarding frameworks, and alerting solutions. Collaborate with engineering, operations, and Splunk admins to ensure scalability, performance, and reliability of the platform. Establish governance controls for source naming, indexing strategies, retention, access controls, and audit readiness. Splunk ITSI Implementation & Management - Develop and configure ITSI services, entities, and correlation searches. Implement notable events aggregation policies and automate response actions. Fine-tune ITSI performance by optimizing data models, summary indexing, and saved searches. Help identify patterns and anomalies in logs and metrics. Develop ML models for anomaly detection, capacity planning, and predictive analytics. Utilize Splunk MLTK to build and train models for IT operations monitoring. Security & Compliance Enablement Partner with InfoSec, Risk, and Compliance to align logging practices with regulations (e.g., PCI-DSS, GDPR, RBI). Enable visibility for encryption events, access anomalies, secrets management, and audit trails. Support security control mapping and automation through observability. Stakeholder Engagement Act as a strategic advisor and point of contact for business units, application, infrastructure, security stakeholders and business teams leveraging Splunk. Conduct stakeholder workshops, backlog grooming, and sprint reviews to ensure alignment. Maintain clear and timely communications across all levels of the organization. Process & Governance Drive logging and observability governance standards, including naming conventions, access controls, and data retention policies. Lead initiatives for process improvement in log ingestion, normalization, and compliance readiness. Ensure alignment with enterprise architecture and data classification models. Lead improvements in logging onboarding lifecycle time, automation pipelines, and selfservice ingestion tools. Mentor junior team members and guide engineering teams on secure, standardized logging practices. Required Skills/Knowledge Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Splunk Subject Matter Expert (SME) Strong hands-on understanding of Splunk architecture, pipelines, dashboards, and alerting, data ingestion, search optimization, and enterprise-scale operations. Experience supporting security use cases, encryption visibility, secrets management, and compliance logging. Splunk Development & Platform Management, Security & Compliance Enablement, Stakeholder Engagement & Process & Governance Experience with Splunk Premium Apps - ITSI and Enterprise Security (ES) minimally Experience with Data Streaming Platforms & tools like Cribl, Splunk Edge Processor. Proven ability to work in Agile environments using tools such as JIRA or JIRA Align. Strong communication, leadership, and stakeholder management skills. Familiarity with security, risk, and compliance standards relevant to BFSI. Proven experience leading product development teams and managing cross-functional initiatives using Agile methods. Strong knowledge and hands-on experience with Splunk Enterprise/Splunk Cloud. Design and implement Splunk ITSI solutions for proactive monitoring and service health tracking. Develop KPIs, Services, Glass Tables, Entities, Deep Dives, and Notable Events to improve service reliability for users across the firm Develop scripts (python, JavaScript, etc.) as needed in support of data collection or integration Develop new applications leveraging Splunk’s analytic and Machine Learning tools to maximize performance, availability and security improving business insight and operations. Support senior engineers in analyzing system issues and performing root cause analysis (RCA). Desired Skills/Knowledge Deep knowledge of Splunk development, data ingestion, search optimization, alerting, dashboarding, and enterprise-scale operations. Exposure to SIEM integration, security orchestration, or SOAR platforms. Knowledge of cloud-native observability (e.g. AWS/GCP/Azure logging). Experience in BFSI or regulated industries with high-volume data handling. Familiarity with CI/CD pipelines, DevSecOps integration, and cloud-native logging. Working knowledge of scripting or automation (e.g., Python, Terraform, Ansible) for observability tooling. Splunk certifications (Power User, Admin, Architect, or equivalent) will be an advantage . Awareness of data classification, retention, and masking/anonymization strategies. Awareness of integration between Splunk and ITSM or incident management tools (e.g., ServiceNow, PagerDuty) Experience with Version Control tools – Git, Bitbucket Eligibility Criteria Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Demonstrated success in managing large-scale logging platforms in regulated environments. Excellent communication, leadership, and cross-functional collaboration skills. Experience with scripting languages such as Python, Bash, or PowerShell for automation and integration purposes. Prior experience in large-scale, security-driven logging or observability platform development. Excellent problem-solving skills and the ability to work independently or as part of a team. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Knowledge of IT Service Management (ITSM) and monitoring tools. Knowledge of other data analytics tools or platforms is a plus. WORK TIMINGS : 01:00 PM to 10:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply. Level / Grade : 11 Job Family Group Information Technology

Job Description We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Consumer and community Banking team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Design, develop, and implement ServiceNow applications and solutions based on business requirements. Collaborate with stakeholders to gather and analyze requirements, and translate them into technical specifications. Customize and configure ServiceNow modules, workflows, and integrations to enhance functionality and user experience. Perform system testing, debugging, and troubleshooting to ensure optimal performance and reliability. Maintain and update ServiceNow documentation, including design specifications, test plans, and user guides. Provide technical support and guidance to end-users and other team members. Stay up-to-date with ServiceNow best practices, trends, and new features to continuously improve the platform. Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 3+ years applied experience Proven experience as a ServiceNow Developer or similar role. Strong understanding of ServiceNow architecture, modules, and development tools. Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations using REST/SOAP APIs. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. ServiceNow certification(s) is mandatory Preferred Qualifications, Capabilities, And Skills Familiarity with modern front-end technologies Familiarity with Java based application development ABOUT US

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} WANTED: Dynamic, creative, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a real challenge? If that’s you, come and join us! EY’s Global Learning function designs, develops and deploys technical and non-technical learning to EY professionals across the world to help them grow their skills and accelerate their careers. In the Deployment team, we are responsible for delivering an exceptional learning experience to our learners through the planning and delivery of high-quality learning programs and activities. We are a dynamic, virtual team of Global Learning Deployment professionals working from 20 diverse geographical locations across the world. We are looking for a colleague who will bring new ideas and fresh pair of eyes to our work across EY. We offer flexible working, the chance to work in a multicultural and multinational environment, travel and best in class teaming and collaboration. The opportunity This job posting offers a fixed term role as a maternity cover for Learning Deployment Specialist – Senior Associate – Consulting in Global Learning Deployment Team. FTE: Full time Fixed term: 1 July 2025 till 30 September 2027 (2+ years) This role presents a unique opportunity for you to establish yourself as a key part of the team and experience working in our dynamic and international environment. This role is crucial in bringing the learning content live to learners across EY, help EY professionals continuously learn and develop and contributes to EY purpose of Building a better working world. Your Key Responsibilities Take care of end-to-end deployment of Global, Area and multi-Region learning courses for Consulting Portfolio, through multiple virtual delivery channels and platforms (VCs, webcasts, eLearning, etc) and physical classroom learning programs. Support various Global deployment projects and support EY Regions in their local deployment. Collaborate with external teams aligning them to key deadlines and deliverables. Take care of participant management. Source facilitators for Learning courses and ensure they are adequately prepared for course delivery. Support on cross stream activities for our flagship events which include SharePoint, event applications and onsite materials Source venues and vendors, take care of end-to-end logistics, organize course materials for physical classroom learning events. Liaise with TSS supporting teams around learning administration. Monitor consumption, costs and satisfaction for multiple courses and curricula. Support and develop more junior Learning Deployment Specialists within the Global Learning Deployment pillar. Contribute to the effective measurement of learning solutions for the portfolio and seek to continuously improve internal practices to best-in-class standards. Skills And Attributes For Success Strong project management skills. Strong organization, time management and prioritization skills. Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment. Knowledge of learning deployment processes and standards a great advantage. Knowledge and hands on experience of ServiceNow and SuccessFactors a great advantage. To qualify for the role you must have (Stick to requirements that are truly required; try to limit to 4 bullet points} Demonstrable experience of one or more of the following areas: Learning, Deployment, Talent Development, HR, Events management, Operations, Consulting. Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way. Demonstrable experience of managing teams to deliver exceptional results. Demonstrable experience of working in dynamic, fast-paced environments to deliver required results. Ideally, you’ll also have Knowledge and understanding of diverse virtual platforms, digital, virtual communication etc Diverse background eg. Business Consulting, Digital learning deployment, Start Up, or any other field with transferrable skills applicable for the role. Knowledge of Learning & Development tools, technologies and platforms that can be leveraged in deployment. Creativity and out-of-the-box thinking in finding new ways of doing things. What We Look For High performer with top working standards, dynamic, flexible, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a new challenge. What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity The Reporting and Data Analytics (R&DA) team delivers key management and financial reporting across the firm. The successful applicant will work within a team of developers to support and build reports using Power BI and SSRS. Reports are created either from pre-prepared datasets or by generating new datasets through SQL and Power Query processes. The successful applicant will have exposure to the broader R&DA technical team, which is responsible for the underlying reporting environment, datasets, and regular data refresh processes. The new team member will also collaborate with the Product Line teams, who are the functional, customer-facing representatives within the R&DA. The Product Line teams will gather the initial customer requirements; your role will be to work together with them to interpret and refine those functional requirements into technical specifications and, ultimately, reporting applications. Reports are built to standard in a source-controlled environment and follow a structured development cycle. Once in production, your role will also involve supporting and troubleshooting any issues that arise with the reports. Your Key Responsibilities Deliver intuitive, polished reporting solutions using Power BI, MS Report Builder, Excel, and Power Platform. Manage ETL processes in SQL and Power Query to ensure data is efficiently processed and stored. Collaborate closely with Product Line and Backend Data teams to solve problems, understand dependencies, and manage timelines. Translate requirement documentation into accurate work estimates and deliver in line with those estimates. Investigate, manage, and resolve reporting and data issues raised via the ServiceNow platform. Ensure report access and data security align with EY and R&DA standards. Manage development cycle (DEV / UAT / PRD) as reports are developed, tested, and moved into production. What We Look For: Skills and Attributes for Success Advanced skills and experience with Power BI report development and proficiency in Power BI Service management. Strong understanding of Data Analysis Expressions (DAX). Knowledge of ETL processes with Power Query. Create SQL queries to extract or manipulate data for reporting and analysis purposes. Communicate effectively with technical teams to resolve issues. Communicate effectively with Product Line teams to ensure the impacts of complex technical scenarios are understood. Proficient in data and root cause analysis, as well as data validation using SQL, Power BI, and Excel tools. Skilled in creating and supplying data samples or mock-ups using Excel and SQL to solve problems, address incidents, and handle data-related assignments. Ability to positively adapt to change in response to shifting business priorities. Ability to work independently with a detail-oriented, analytical, and structured work approach. Capability to effectively work in a virtual environment across multiple time zones. Fluent English skills. Knowledge of Power Platform tools such as Power Apps, Power Automate, and Power Pages (preferred, but not essential). Experience in project management; agile/scrum project management not necessary but would be beneficial. Knowledge of Azure DevOps would be a bonus. Track record or working with Visual Studio would be beneficial but not essential. An understanding of EY’s financial business rules and KPIs would be very welcome. Experience in a reporting and analysis role within EY would be an advantage. Knowledge of code control methodologies would be a bonus. Experience 5 or more years of experience in a finance or technical department. Some relevant business experience within EY would be beneficial. High motivation to learn from your experienced colleagues What We Offer The R&DA sub-function is a dynamic and truly global delivery network. We support customers in all EY locations and across many functions and service lines. R&DA colleagues are located in various locations across the globe, with concentrations in the US, UK, Germany, France, Poland, and India. From accountants and programmers to professionals with consulting, change management, or data science backgrounds, we offer a wide variety of fulfilling career opportunities that span various disciplines. In the R&DA, you will collaborate with EY teams on exciting projects and work with well-known brands and technologies. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact your way. Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity The Reporting and Data Analytics (R&DA) team delivers key management and financial reporting across the firm. The successful applicant will work within a team of developers to support and build reports using Power BI and SSRS. Reports are created either from pre-prepared datasets or by generating new datasets through SQL and Power Query processes. The successful applicant will have exposure to the broader R&DA technical team, which is responsible for the underlying reporting environment, datasets, and regular data refresh processes. The new team member will also collaborate with the Product Line teams, who are the functional, customer-facing representatives within the R&DA. The Product Line teams will gather the initial customer requirements; your role will be to work together with them to interpret and refine those functional requirements into technical specifications and, ultimately, reporting applications. Reports are built to standard in a source-controlled environment and follow a structured development cycle. Once in production, your role will also involve supporting and troubleshooting any issues that arise with the reports. Your Key Responsibilities Deliver intuitive, polished reporting solutions using Power BI, MS Report Builder, Excel, and Power Platform. Manage ETL processes in SQL and Power Query to ensure data is efficiently processed and stored. Collaborate closely with Product Line and Backend Data teams to solve problems, understand dependencies, and manage timelines. Translate requirement documentation into accurate work estimates and deliver in line with those estimates. Investigate, manage, and resolve reporting and data issues raised via the ServiceNow platform. Ensure report access and data security align with EY and R&DA standards. Manage development cycle (DEV / UAT / PRD) as reports are developed, tested, and moved into production. What We Look For: Skills and Attributes for Success Advanced skills and experience with Power BI report development and proficiency in Power BI Service management. Strong understanding of Data Analysis Expressions (DAX). Knowledge of ETL processes with Power Query. Create SQL queries to extract or manipulate data for reporting and analysis purposes. Communicate effectively with technical teams to resolve issues. Communicate effectively with Product Line teams to ensure the impacts of complex technical scenarios are understood. Proficient in data and root cause analysis, as well as data validation using SQL, Power BI, and Excel tools. Skilled in creating and supplying data samples or mock-ups using Excel and SQL to solve problems, address incidents, and handle data-related assignments. Ability to positively adapt to change in response to shifting business priorities. Ability to work independently with a detail-oriented, analytical, and structured work approach. Capability to effectively work in a virtual environment across multiple time zones. Fluent English skills. Knowledge of Power Platform tools such as Power Apps, Power Automate, and Power Pages (preferred, but not essential). Experience in project management; agile/scrum project management not necessary but would be beneficial. Knowledge of Azure DevOps would be a bonus. Track record or working with Visual Studio would be beneficial but not essential. An understanding of EY’s financial business rules and KPIs would be very welcome. Experience in a reporting and analysis role within EY would be an advantage. Knowledge of code control methodologies would be a bonus. Experience 5 or more years of experience in a finance or technical department. Some relevant business experience within EY would be beneficial. High motivation to learn from your experienced colleagues What We Offer The R&DA sub-function is a dynamic and truly global delivery network. We support customers in all EY locations and across many functions and service lines. R&DA colleagues are located in various locations across the globe, with concentrations in the US, UK, Germany, France, Poland, and India. From accountants and programmers to professionals with consulting, change management, or data science backgrounds, we offer a wide variety of fulfilling career opportunities that span various disciplines. In the R&DA, you will collaborate with EY teams on exciting projects and work with well-known brands and technologies. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact your way. Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} WANTED: Dynamic, creative, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a real challenge? If that’s you, come and join us! EY’s Global Learning function designs, develops and deploys technical and non-technical learning to EY professionals across the world to help them grow their skills and accelerate their careers. In the Deployment team, we are responsible for delivering an exceptional learning experience to our learners through the planning and delivery of high-quality learning programs and activities. We are a dynamic, virtual team of Global Learning Deployment professionals working from 20 diverse geographical locations across the world. We are looking for a colleague who will bring new ideas and fresh pair of eyes to our work across EY. We offer flexible working, the chance to work in a multicultural and multinational environment, travel and best in class teaming and collaboration. The opportunity This job posting offers a fixed term role as a maternity cover for Learning Deployment Specialist – Senior Associate – Consulting in Global Learning Deployment Team. FTE: Full time Fixed term: 1 July 2025 till 30 September 2027 (2+ years) This role presents a unique opportunity for you to establish yourself as a key part of the team and experience working in our dynamic and international environment. This role is crucial in bringing the learning content live to learners across EY, help EY professionals continuously learn and develop and contributes to EY purpose of Building a better working world. Your Key Responsibilities Take care of end-to-end deployment of Global, Area and multi-Region learning courses for Consulting Portfolio, through multiple virtual delivery channels and platforms (VCs, webcasts, eLearning, etc) and physical classroom learning programs. Support various Global deployment projects and support EY Regions in their local deployment. Collaborate with external teams aligning them to key deadlines and deliverables. Take care of participant management. Source facilitators for Learning courses and ensure they are adequately prepared for course delivery. Support on cross stream activities for our flagship events which include SharePoint, event applications and onsite materials Source venues and vendors, take care of end-to-end logistics, organize course materials for physical classroom learning events. Liaise with TSS supporting teams around learning administration. Monitor consumption, costs and satisfaction for multiple courses and curricula. Support and develop more junior Learning Deployment Specialists within the Global Learning Deployment pillar. Contribute to the effective measurement of learning solutions for the portfolio and seek to continuously improve internal practices to best-in-class standards. Skills And Attributes For Success Strong project management skills. Strong organization, time management and prioritization skills. Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment. Knowledge of learning deployment processes and standards a great advantage. Knowledge and hands on experience of ServiceNow and SuccessFactors a great advantage. To qualify for the role you must have (Stick to requirements that are truly required; try to limit to 4 bullet points} Demonstrable experience of one or more of the following areas: Learning, Deployment, Talent Development, HR, Events management, Operations, Consulting. Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way. Demonstrable experience of managing teams to deliver exceptional results. Demonstrable experience of working in dynamic, fast-paced environments to deliver required results. Ideally, you’ll also have Knowledge and understanding of diverse virtual platforms, digital, virtual communication etc Diverse background eg. Business Consulting, Digital learning deployment, Start Up, or any other field with transferrable skills applicable for the role. Knowledge of Learning & Development tools, technologies and platforms that can be leveraged in deployment. Creativity and out-of-the-box thinking in finding new ways of doing things. What We Look For High performer with top working standards, dynamic, flexible, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a new challenge. What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Job ID: 1228 Location: Pithampur, IN Job Family: ICT Business Management Job Type: Full Time Working Mode: Fully On-Site About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The person will be responsible of Process Management, Process Improvement and Business support to Manufacturing & Supply Chain functions for CNHi Plant in Pithampur. In this role the person will be supporting local MFG processes and business users in managing and evolving local SAP MFG & Supply Chain instance. The position will be part of the global CE ICT team that is supporting all CE and CE MFG operation globally Key Responsibilities In this role will be responsible of: analyze business requirement from a functional and technological perspective and translate them into application functionalities propose new process / enhancement to application functionalities including user interface, workflow, business process management and reports to improve business operations in SAP manage day-to-day operations support in SAP manage SAP ECC/ HANA Master Materials Management & Warehouse Management Roll out, Migration. Continuous improvement of support processes and systems. supporting new project implementation of MFG & Supply Chain process improvement Experience Required Essential experience: Rich Experience in Master Data, Manufacturing, Planning, Procurement, Sales, Warehouse Management in SAP ECC 6.0 Experience in SAP MM/PP module in automobile sector including configuration, design, testing, compliance & implementation (at least 2 full project lifecycles and 2 support project experience) Need to have hands-on experience in strong functional & configuration for SAP MM Need to have hands-on experience in Solution evaluation to support sourcing, Purchasing, Inbound receiving and inventory management & Warehouse management processes. Should be able to set up, configure, and Support handling unit management process. Should have experience in master data migration Strong business process knowledge with experience in system integration SI Must have knowledge of procure to pay process. Must have knowledge of GST, inventory management, Supplier management and Material Requirement Planning. Warehouse management Should be well versed in Manufacturing & Logistics Operations of mid to large-size Automobile or Discrete Manufacturing Industries. Minimum 5-8 years of relevant SAP functional experience. Strong capability in Development, Customization, and debugging the issue to support day-to-day operations. Should be well versed with BAPI/BADI/RFC/Interfaces, and 3rd Party software integration. Having exposure to other modules PP/QM/SD/FI, and ServiceNow will be an added advantage Personal Characteristics Excellent Communication and Interpersonal skills, Presentation Skills. Establish and manage a relationship with the client, and understand his requirements Focus on transformation from Manual to Automation to achieve Accuracy and Efficiency. Good Communication and Presentation skills. Good Team Player and Motivator. Creative problem-solving skills. Analytical mind with excellent Data Collection and Analysis skills. Results-oriented, Positive Attitude and Approach. Preferred Qualifications B Tech / Postgraduate in Management / Postgraduate in Computer Applications What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

IT Analyst, Business Management Job #: req33985 Organization: World Bank Sector: Information Technology Grade: GE Term Duration: 4 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s) Closing Date: 8/19/2025 (MM/DD/YYYY) at 11:59pm UTC Description Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w Unit Context Strategy and Governance (ITSSG) is a unit within the WBG Technology Office Department (ITSTO) That defines technology strategy and governance frameworks that align with WBG's business objectives and optimizes tech investments for efficiency, innovation, security, resilience and sustainability. The unit fosters collaboration among tech teams, business units, and external partners, promoting governance and process alignment to enhance business agility and drive strategic technological advancement. The ITSSG unit is seeking an experienced Software Asset Management Analyst that will play a key role in providing support in managing and optimizing the value of software assets and licenses within the organization. This role is ideal for a professional with proven expertise in Flexera (Snow Software), software licensing, and Agile/SAFe methodologies, with a strong focus on automation, analytics, and continuous improvement. Duties And Responsibilities Manage the software asset lifecycle, from procurement and deployment to usage monitoring, optimization, and retirement. Configure, administer and maintain Snow Software (Flexera) to support comprehensive license tracking, compliance, and reporting. Integrate Flexera with enterprise platforms including ServiceNow, SAP, and other IT management platforms. Determine and validate software license entitlements and ensure compliance with vendor agreements. Monitor and analyze software usage data to identify cost-saving opportunities and compliance risks. Conduct internal software license audits and prepare evidence and documentation for external audits. Generate detailed compliance, usage, and optimization reports using Flexera reporting tools and Microsoft Power BI. Design, document, and automate SAM workflows and license management processes to improve operational efficiency. Automate SAM processes and workflows using scripting or low-code/no-code tools. Collaborate with IT, procurement, finance, legal, and vendors to ensure alignment with licensing agreements. Act as a trusted advisor and subject matter expert on software licensing models and vendor terms. Interpret complex software license agreements and ensure compliance with vendor terms and regulatory standards. Utilize Azure Boards (or similar tools) to manage SAM tasks, track progress, and drive agile execution of continuous improvement initiatives. Lead or support continuous process improvement efforts across the SAM function, ensuring alignment with ITIL practices and organizational policies. Maintain accurate records of software entitlements, contracts, renewals, and deployment status. Deliver training and knowledge-sharing sessions to stakeholders and technical teams on SAM tools and policies. Stay updated on licensing trends, SAM technologies, and regulatory requirements. Maintain thorough documentation of processes, workflows, integrations, audit trails, and tool configurations. Selection Criteria Education and Certifications Bachelor’s degree in computer science, Engineering, or a related field Certified Software Asset Manager (CSAM) is required SAFe Practitioner certification or other relevant SAFe certification is required. ITIL Foundation Certification – Strongly preferred Professional Experience Must have 4+ years of proven experience configuring and maintaining Software Asset Management (SAM) processes using Flexera in large, complex enterprise environments. Extensive hands-on expertise managing the end-to-end software asset lifecycle, including license management, cost and license optimization, process development, governance, compliance tracking, and analytics. Strong practical experience in configuring, administering, and maintaining Flexera and Snow Software platforms. Proficient in integrating Flexera with enterprise ITSM and ERP systems, such as ServiceNow and SAP. WBG Culture Attributes Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results. World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC , including our values and inspiring stories.

About de novo Solutions At de novo Solutions, we transform traditional business operations into intelligent, streamlined, and personalised digital experiences. From Finance and Procurement to HR and Payroll, we bring a human-centric approach to complex problems. Our solutions are built on powerful platforms like Oracle Cloud and ServiceNow, but it's our diverse thinking, entrepreneurial spirit, and consulting depth that truly set us apart. We are a team of innovators, disruptors, and straight-talkers, who are not afraid to challenge the status quo in order to support our clients in pioneering change in the fast-moving experience economy. We partner with clients across industries, helping them move beyond standardisation into innovation - blending data-driven insights with hands-on delivery to create real impact. About the Role We’re looking for a motivated AI/ML Security Engineer to join our team and help design and implement secure, cutting-edge machine learning solutions. This role sits at the intersection of AI innovation and security, ensuring that our AI/ML systems are not only high-performing but also compliant and resilient. You’ll collaborate with data scientists, engineers, and security professionals to drive scalable and secure AI development. Key Responsibilities Design, build, and maintain secure AI/ML solutions in line with Group Security policies, standards, and reference architectures. Fine-tune and customize Large Language Models (LLMs) and other generative AI systems to meet business and user-specific needs. Implement AI/ML security best practices, frameworks, and compliance standards throughout the ML lifecycle. Collaborate with data scientists, platform engineers, and security teams to ensure safe and robust deployment of models. Leverage modern AI/ML tools, libraries, and frameworks (e.g., Pandas, Scikit-learn, TensorFlow, etc.) for building and testing solutions. Stay updated with the latest developments in AI/ML security and contribute to the continuous improvement of processes and practices. Qualifications Minimum 1+ years of experience in software development, preferably with Python or similar languages. Proven experience working with AI/ML frameworks, libraries, and tools.= Strong grasp of security concepts in the context of AI/ML systems, including relevant compliance standards and risk mitigation practices. Hands-on experience fine-tuning or deploying large language models and generative AI architectures. Familiarity with security-first design principles and infrastructure-related security controls. Excellent written and verbal communication skills. Collaborative, self-driven, and eager to learn continuously in a fast-evolving space. What will set you up for success Strong grasp of AI/ML security principles and the ability to design solutions that align with organizational policies and compliance frameworks. Hands-on experience fine-tuning and deploying large language models (LLMs) to meet specific business needs. Effective cross-functional collaboration skills, especially with data scientists, security, and engineering teams. Continuous learning mindset with a passion for staying current on emerging AI/ML technologies and security trends. Why Join Us At DeNovo, we’re not just consultants. We’re builders, dreamers, and doers - with a sharp eye for detail and a bold approach to innovation. You’ll join a team that values initiative over hierarchy, thinking over ticking boxes, and people over process. If you want early exposure to leadership, the chance to learn across domains, and the opportunity to shape a growing company from the inside - this is the role for you.

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You And This Role Dow has an exciting and challenging opportunity for a Service Operations Intelligence Associate Information Technology Analyst located in Navi Mumbai, India. As part of the Service Operations Intelligence team, included under the ITS&S Organization, you will have accountability for the development within ServiceNow platform as per the requirements in different modules used within Dow. You will also be responsible for management of Dow’s IT Service Management foundational platform, ServiceNow. You will be responsible for the design of integrated, workable solutions that meet stakeholder requirements and address strategic capability needs. Within this role, you will also be responsible for maximizing adoption and value of strategic Service Management tools and processes across the entire IT organization. You will partner with Sr. Service Managers and Service Portfolio Leaders to manage the work and vendors involved in service design, transition, and operations. You will work closely with Practice Owner Network, and the Service Owner Network, and Dow’s IT Service Teams to drive service management transformation. Responsibilities Develops new capabilities as needed to meet business requirements. Maintains service operations material to support adoption and operational reliability of the ServiceNow platform. Drives continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs. Works closely with the Service Manager and other team members to ensure timely, quality delivery of Service Management solutions along with operating production solutions. Assists with issue resolution. Qualifications Bachelor degree in IT discipline preferred. Minimum of 2-4 years of relevant experience into ServiceNow development end is required. Your Skill s ServiceNow development Angular java script Java scripting Agile Methodologies ITIL frameworks SDM DevOps Additional Notes No relocation support is provided for this role. The ability to accommodate a flexible schedule aligned with international time zones is essential. Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You And This Role Dow has an exciting and challenging opportunity for a Service Operations Intelligence Associate Information Technology Analyst located in Navi Mumbai, India. As part of the Service Operations Intelligence team, included under the ITS&S Organization, you will have accountability for the development within ServiceNow platform as per the requirements in different modules used within Dow. You will also be responsible for management of Dow’s IT Service Management foundational platform, ServiceNow. You will be responsible for the design of integrated, workable solutions that meet stakeholder requirements and address strategic capability needs. Within this role, you will also be responsible for maximizing adoption and value of strategic Service Management tools and processes across the entire IT organization. You will partner with Sr. Service Managers and Service Portfolio Leaders to manage the work and vendors involved in service design, transition, and operations. You will work closely with Practice Owner Network, and the Service Owner Network, and Dow’s IT Service Teams to drive service management transformation. Responsibilities Develops new capabilities as needed to meet business requirements. Maintains service operations material to support adoption and operational reliability of the ServiceNow platform. Drives continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs. Works closely with the Service Manager and other team members to ensure timely, quality delivery of Service Management solutions along with operating production solutions. Assists with issue resolution. Qualifications Bachelor degree in IT discipline preferred. Minimum of 2-4 years of relevant experience into ServiceNow development end is required. Your Skill s ServiceNow development Angular java script Java scripting Agile Methodologies ITIL frameworks SDM DevOps Additional Notes No relocation support is provided for this role. The ability to accommodate a flexible schedule aligned with international time zones is essential. Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Position Job Description Reporting to the Senior Project Manager of Product & Engineering Technical Support Engineer will join a team that uses cutting-edge technology to solve challenges for both the front-end and back-end architecture and deliver exceptional experiences for clients and users. We’re seeking a highly motivated Technical Support Engineer ready to work with new technologies and architectures in a forward-thinking organization constantly pushing boundaries. The ideal candidate has experience diagnosing and troubleshooting technical problems and ensuring customer delight. Ultimately, you are the person our customer’s trust. They rely on you to provide timely and accurate solutions to their technical issues. Responsibilities Work with development teams and product managers to support software solutions, products, and platforms. Monitor service requests and incidents related to software development and data ingestion using ITSM tools (e.g., ServiceNow, Jira Service Management). Support data ingestion platforms and ETL processes by investigating ingestion failures, access issues, or permission errors. Providing customers with support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Coordinate with DevOps, infrastructure, and data engineering teams to ensure system availability and performance. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Troubleshooting technical issues by asking customers targeted questions. Troubleshoot technical issues or questions reported by customers. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating serious technical issues to developers and engineers. Documenting error reports and monitoring performance metrics. Perform root cause analysis for production errors and recommend improvements. Prepare accurate and timely reports. Maintain knowledge base articles, runbooks, and self-service documentation. Participate in all aspects of agile software development, including design, implementation, and deployment. Requirements One year of experience in software development, data engineering technical support, or quality assurance Attention to detail and ability to work simultaneously on multiple priorities. Ability to work independently and as a team player. Ability to understand others and clearly express thoughts. Ability to manage multiple concurrent objectives, projects, or activities. Ability to work is shifts as part of Service Desk to support global base of clients. Strong communication, presentation, and interpersonal skills. Working knowledge of databases and SQL Proactive in contributing to organizational success. Willingness to learn MS .NET, Snowflake, JavaScript framework Vue.js, Azure, AWS, Google cloud, Python, R, PostgreSQL. Exposure to design and development of SaaS platforms is a plus. Understanding of web development/performance issues and mitigation approaches is a plus. Qualifications Bachelor's degree in Engineering, Technology, Computer Science 1-2 years of relevant experience Healthcare (Pharma, Hospitals, Payers) experience is a plus. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of content development life cycles and processes 4+ years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of content development life cycles and processes 4+ years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Overview The Global Procurement Platform Lead, will be accountable for the technical deliverables of the Source to pay program ensuring that PepsiCo standards of technology delivery/architecture are met. The Lead will work closely with internal teams and suppliers to optimize procurement processes, maintain governance standards, and contribute to the implementation and support of procurement platforms such as Ariba or Coupa. Responsibilities for the Lead include but are not limited to deployment of Contract Management, Supplier onboarding and Risk Management applications/ platforms supporting procurement capabilities. Responsibilities Technical skills Provide end-user support for Ariba or Coupa platforms or similar, and troubleshooting problems- hands on experience required, Understanding of Master data, it’s integration, and org structure for Procurement in MDG and SAP, Configuration governance of procurement applications/platforms to support new site deployments Operations Documentation maintenance (RunBook, User Guides, Knowledge Base) Governance and controls to ensure adherence to technology standards, best practices, release management, change management, and other related processes and procedures, SLA and controls compliance Oversight of Technical cut-over, Go-Live and Hypercare support Root cause analysis for issues found during Hypercare of new business sector deployments within PepsiCo Incorporate AI capabilities to drive process improvements Non-Technical skills: Ensure that all procurement activities, processes, and transactions align with corporate governance, policies, and compliance standards. Support Procurement KPIs to measure procurement performance, supplier performance, and system usage metrics. Use data insights to recommend process improvements or system upgrades. Conduct training, serve as SME Strong project management skills with the ability to manage multiple initiatives simultaneously. Develop a strong understanding of the application and business processes Provide expertise and knowledge to our operations teams when they need our assistance Work with customers, business and IT partners globally to identify and resolve issues, escalating as required Assist with identifying and testing any existing issues discovered Ability to prioritize own work under general supervision Stays up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means Qualifications Bachelor’s degree required 10+ years of Procurement applications Delivery and development experience such as MDG, Ariba, Coupa, SAP 3+ years Project Management 3+ years working with Managed Service Partners and/or 3rd Party implementors Familiar with MW integration, CIG, APIs Experience in Delivering complex application implementations with a Global user base Experience using ServiceNow, MyIT Portfolio, Azure Devops, Quality Center MS Project and other supporting tools Demonstrate strong written and verbal communication skills. Ability to communicate and articulate to LG1-LG3 leadership Proven ability to prioritize work and delegate deliverables leading a team of employees and Background collaborating with software vendors (i.e. SAP) Power BI knowledge a plus,

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA’s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science