Assistant Manager - Service Management

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.

Inviting applications for the role of Management Trainee/Assistant Manager, Service Management

Responsibilities1.    Service Management

•    Ensure compliance standards: Oversee contract management processes to ensure adherence to legal and regulatory requirements. Perform restricted party screening process to determine if order can be fulfilled
•    Analyse contract details: Validate terms with customers to ensure mutual understanding and agreement.•    Manage standard terms: Develop and maintain standard terms and conditions for contracts to ensure consistency.•    Receive signed contracts: Coordinate with sales teams to collect signed contracts and agreements.•    Operationalize contracts: Convert contracts into purchase orders (PO) and invoices for seamless processing.•    Enter invoicing schedules: Input invoicing schedules into the system to ensure timely billing. Match invoices with purchase orders and resolve any discrepancies or exceptions promptly.

2.    Accounts Payable/Receivable

•    Implement early payment discounts: Develop strategies and processes to encourage customers to take advantage of early payment discounts.
•    Call management: Communicate with customers regarding invoice or billing questions to ensure clarity and resolve any issues.•    Distribute commissions/payment disbursement: Manage the distribution of commissions and payments efficiently.•    Manual invoice creation: Manually create invoices when necessary to ensure accuracy and compliance.•    Tax calculations: Perform tax calculations for invoices as applicable to ensure compliance with regulations.•    Customer reports and aging: Compile customer reports and aging analyses to track payment status and identify overdue accounts.•    Setup payment methods: Establish various accepted payment methods to facilitate customer transactions.•    Reconcile invoices: Match distributed invoices with recognized revenue during specific periods.•    Enter voucher: Accurately input voucher details into the financial system to ensure proper tracking and payment.•    Receive invoice: Manage the receipt of invoices from vendors, ensuring all necessary information is documented for processing.

Qualifications we seek in you!Minimum Qualifications