127 Continuous Development Jobs

Position Overview: The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements : People Management required. 4-7 years experience in the financial industry 4-7 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP)Position Status: Full Time Work from OfficeHours of Work: Business hoursDepartment: PCB Back Office Risk OperationsSalary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 3-5 years experience in the financial industry 3-5 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.

Job Description: Experience in App development (end to end ) with some front end (ReactJS or Angular or others) and backend technologies (Java or .NET or Python) Experience in Gen AI (with Python) over the last 1-2 years. They need to understand application development, databases, CI/CD pipelines, security of apps, queuing mechanisms etc Strong technical knowledge with spread of technologies including cloud , microservices , data, AI , GenAI , UI & backend Good knowledge in AI Potential to contribute to overall software development process Problem solving mindset and are skilled at analyzing issues, identifying root causes and developing creative solutions, help the team overcome obstacles.

Design, implement, and maintainCI/CD pipelinesfor automated build, test, and deployment. Implement and maintain containerization and orchestration usingDockerandKubernetes. Automate infrastructure provisioning using tools likeTerraform,Ansible, orCloudFormation. Ensure system reliability, scalability, and performance through monitoring and alerting tools Collaborate with development teams to integrate DevOps best practices into the software lifecycle. Maintain security and compliance standards across environments. Troubleshoot and resolve issues in development, test, and production environments Excellent communication skills, problem solving and debugging and troubleshooting Skills. Mandatory Competencies Development Tools and Management - Development Tools and Management - CI/CD DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Containerization (Docker, Kubernetes) DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Docker DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Terraform DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Ansible Cloud - AWS - AWS SDKs, AWS CLI, AWS CloudFormation, AWS Cloudshell, AWS Cloud Development Kit Database - Oracle - Performance and scalability DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Jenkins Beh - Communication and collaboration

We are looking for: Automation Test Engineer, Youll make an impact by: Create, write and maintain Selenium automation test scripts based upon a defined Test Strategy. Integration testing of the components developed with other product components. Definition, maintenance, and execution of manual and automated test cases. Reporting of test results. Ensure conformance to organization and project quality processes. Use your skills to move the world forward! B.E./B.Tech in CSE/EEE/Mech 6+ years of selenium/playwright automation testing experience. Must have skills: Hand-on experience in Selenium /Playwright automation framework development. Good experience in Java development and OOPS concepts Good knowledge in JavaScript/TypeScript API Testing will be of additional value Exposure/Experience in Playwright Test Automation tool and JavaScript is an added advantage Exposure to functional, performance and load testing. Should be able to define block box test cases based on use cases Should have experience in testing large scale systems Should able to communicate and co-ordinate with distributed team across the world Willingness to continuous learning Critical thinker and problem-solving skills Exposure to additional test automation tools like cypress is preferred Software development experience is a plus.

About The Role This role involves the development and application of engineering practice and knowledge in defining, configuring and deploying industrial digital technologies (including but not limited to PLM and MES) for managing continuity of information across the engineering enterprise, including design, industrialization, manufacturing and supply chain, and for managing the manufacturing data. About The Role - Grade Specific Full Stack Developer Location: Pune / Bangalore Experience: 6+ years Choosing Capgemini means choosing a place where youll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine whats possible. Join us in building scalable, secure, and high-performance web applications that drive innovation and digital transformation. Your Role As a Full Stack Developer, you will be responsible for developing and maintaining web applications, covering both front-end interfaces and back-end server logic. Youll collaborate with design and product teams to build efficient, scalable systems. In this role, you will: Design, develop, and maintain front-end and back-end features for web applications. Collaborate with cross-functional teams to define and implement new features. Write clean, reusable, and maintainable code. Manage the full software development lifecycle including testing, deployment, and maintenance. Optimize applications for speed and scalability. Troubleshoot and debug issues across the full stack. Ensure technical feasibility of UI/UX designs. Integrate user-facing elements with server-side logic. Stay updated with the latest industry trends and technologies. Your Profile 6+ years of experience in full stack development. Front-end: Proficiency in HTML5, CSS3, JavaScript, and Angular. Back-end: Strong knowledge of Java. Databases: Experience with SQL. Version Control: Familiarity with Git or similar systems. API Development & Integration: Experience with RESTful APIs. Tools & Technologies: Understanding of Docker, Kubernetes, and CI/CD pipelines. Security: Knowledge of authentication, authorization, and secure coding practices. Strong problem-solving and analytical skills. Excellent collaboration and communication abilities. Preferred Qualifications Bachelors degree in Computer Science or related field. Experience with cloud platforms (AWS, Azure, Google Cloud). Familiarity with DevOps practices. Experience in Agile/Scrum methodologies. What Youll Love About Working Here Flexible work options and supportive team culture. Opportunities to work on cutting-edge technologies. Continuous learning and career development. Inclusive and innovation-driven environment.

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE performance in the project and work with site team to ensure that HSE standards are communicated and followed on site. Conduct regular HSE inspections at site and circulate the report. Recommend for improvements and provide corrective actions for implementations. Follow-up on timely closure of Inspection points. Compile and submit monthly HSE Report at the end of each month to the Project Lead and keep track on all HSE statistical data. Establish and communicate site emergency plan and procedures and to carry out review and update in regular intervals. Maintain & assist site team for development of project HS risk assessment. To establish the level of controls before work commences. Monitor that all visitors to the project have signed the site attendance visitors register and are escorted at all times unless they have been formally inducted. Ensure any hazard complain raised related to HSE is properly investigated, rectified and closed and recorded on Hazard Report Log. Maintain & monitor the inspection & test plan of all plant & equipments on site. Provide information, technical advice and support to construction teams on HSE related issues. Maintain & disseminate statistical information regarding incidents near misses and injuries to all concerned. Ensure that all incidents occurred on site are reported on timely manners and provide necessary support to site team on incident management. Participate on incident investigation with recommended action plan and timely closure to prevent reoccurrence. Maintain all necessary HSE documents as per process & standards. Provide timely & constructive feedback to project lead on competency level of HSE performance of contractors and vendors on site. Conduct and monitor site HSE training as required for all members on site. To ensure that all latest legislation, code of practices, standards and procedures are communicated to all concerned. Assist site team to review HSE considerations for selection of contractors, sub-contractors, vendors and suppliers. Facilitate possible HSE escalations to Operations Managers and City Safety Lead before escalation from client and maintain client relationship. Ensure that team discipline is maintained at site.

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE performance in the project and work with site team to ensure that HSE standards are communicated and followed on site. Conduct regular HSE inspections at site and circulate the report. Recommend for improvements and provide corrective actions for implementations. Follow-up on timely closure of Inspection points. Compile and submit monthly HSE Report at the end of each month to the Project Lead and keep track on all HSE statistical data. Establish and communicate site emergency plan and procedures and to carry out review and update in regular intervals. Maintain & assist site team for development of project HS risk assessment. To establish the level of controls before work commences. Monitor that all visitors to the project have signed the site attendance visitors register and are escorted at all times unless they have been formally inducted. Ensure any hazard complain raised related to HSE is properly investigated, rectified and closed and recorded on Hazard Report Log. Maintain & monitor the inspection & test plan of all plant & equipments on site. Provide information, technical advice and support to construction teams on HSE related issues. Maintain & disseminate statistical information regarding incidents near misses and injuries to all concerned. Ensure that all incidents occurred on site are reported on timely manners and provide necessary support to site team on incident management. Participate on incident investigation with recommended action plan and timely closure to prevent reoccurrence. Maintain all necessary HSE documents as per process & standards. Provide timely & constructive feedback to project lead on competency level of HSE performance of contractors and vendors on site. Conduct and monitor site HSE training as required for all members on site. To ensure that all latest legislation, code of practices, standards and procedures are communicated to all concerned. Assist site team to review HSE considerations for selection of contractors, sub-contractors, vendors and suppliers. Facilitate possible HSE escalations to Operations Managers and City Safety Lead before escalation from client and maintain client relationship. Ensure that team discipline is maintained at site.

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE performance in the project and work with site team to ensure that HSE standards are communicated and followed on site. Conduct regular HSE inspections at site and circulate the report. Recommend for improvements and provide corrective actions for implementations. Follow-up on timely closure of Inspection points. Compile and submit monthly HSE Report at the end of each month to the Project Lead and keep track on all HSE statistical data. Establish and communicate site emergency plan and procedures and to carry out review and update in regular intervals. Maintain & assist site team for development of project HS risk assessment. To establish the level of controls before work commences. Monitor that all visitors to the project have signed the site attendance visitors register and are escorted at all times unless they have been formally inducted. Ensure any hazard complain raised related to HSE is properly investigated, rectified and closed and recorded on Hazard Report Log. Maintain & monitor the inspection & test plan of all plant & equipments on site. Provide information, technical advice and support to construction teams on HSE related issues. Maintain & disseminate statistical information regarding incidents near misses and injuries to all concerned. Ensure that all incidents occurred on site are reported on timely manners and provide necessary support to site team on incident management. Participate on incident investigation with recommended action plan and timely closure to prevent reoccurrence. Maintain all necessary HSE documents as per process & standards. Provide timely & constructive feedback to project lead on competency level of HSE performance of contractors and vendors on site. Conduct and monitor site HSE training as required for all members on site. To ensure that all latest legislation, code of practices, standards and procedures are communicated to all concerned. Assist site team to review HSE considerations for selection of contractors, sub-contractors, vendors and suppliers. Facilitate possible HSE escalations to Operations Managers and City Safety Lead before escalation from client and maintain client relationship. Ensure that team discipline is maintained at site.

Job Area :Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Create software/firmware test plans, addressing requirements traceability matrix and test coverage, with respect to feature requirements Design, develop, execute and maintain automated software/firmware test suites for the purpose of verifying quality and compliance of Qualcomm products at functional, integration and system level s Manually test, where appropriate , the customer experience of installation and deployment of Qualcomm hardware and software in a mobile, compute and automotive environment. Assist in the creation of a Quality Engineering/Release engineering process with emphasis on continuous integration and continuous development Assist in achieving production -level software readiness, implement customer use-cases, workload analysis models , workload creation, and collaborating with other teams on bring-up/debug/ diags Focus on ensuring that existing Operating Systems and customer usage environments run well, while identifying strong opportunity for enhancements , from a power and performance perspective. Preferred Qualifications 12 years+ of demonstrated software test engineering experience Strong understanding and experience in software/firmware test automation techniques Strong programming skills with experience in C and/or Python programming languages Extensive e xperience working with operating systems like Windows, Linux and Android Experience developing automated software/firmware test cases for mobile, compute and/or automotive platforms, supporting bring-up and production SW releases Experience testing for production quality software, on schedule, particularly in an organization that delivers software to enable SOC (System-On-Chip) solutions Additional Asset qualification: Experience in release engineering, continuous integration and continuous development environments

About the role: As a Senior Wireless Automation Test Engineer, you will play a pivotal role in building high-performance software for Ciscos wireless platforms. Your focus will be on software development and testing crafting, designing, implementing, and optimizing features across the wireless stack and contributing to platform capabilities. You will be responsible to drive Automated continuous Integration and continuous delivery framework for world class Cisco Wireless products. You will collaborate across hardware, firmware, and cloud teams and bring a software-first mentality to solving real-world wireless challenges. Experience with Generative AI-assisted coding tools will help you accelerate development and improve engineering impact. Key Responsibilities: Review product requirements document and understand the customer use case. Work with senior software architect to help in designing and drafting software functional specifications for a particular feature. Work with senior software development engineers to develop the feature and participate in early unit test and integration test. Design, develop, and execute comprehensive test plans and test cases for Cisco wireless products and solutions. Perform functional, regression, performance, and interoperability testing for Wi-Fi (802.11 a/b/g/n/ac/ax) products and features. Automate use cases using Pythons or Ruby. Design, develop, and maintain robust Automated CICD (Continuous Integration and Continuous Development) framework for wireless platforms (access points, controllers, Cloud based products). Analyze and troubleshoot complex wireless networking issues, identifying root causes and driving resolution. Collaborate with development, product management, and support teams to define test requirements and quality metrics. Participate in innovative Software test initiatives. Share your knowledge by giving brown-bags, tech talks, and evangelizing engineering standard methodologies. Accountable for the stability of our product with a high customer focus. Work on other quality assurance activities such as reproduce customer issues, scale and performance test, end to end system testing and interop testing. Leverage Generative AI tools (e.g., GitHub Copilot, Windsurf, Cursor) to improve efficiency, accelerate prototyping, and promote code quality. Collaborate with hardware, test, and cloud teams to ensure flawless integration and performance across the system. Contribute to automated validation frameworks and test tools to support CI/CD and system integration testing. Required Skills: 7+ years of experience in software development and Testing Extensive hands-on experience with Wi-Fi standards and protocols (802.11 a/b/g/n/ac/ax), including security (WPA2/WPA3, 802.1X) Strong networking knowledge and Cisco switches / routers Working experience in core network protocols (TCP/IP, DNS, DHCP, ARP, Radius) Experience in DevOps practices, CI/CD pipelines, and infrastructure-as-code tools (Jenkins, Xpresso, Docker, Jira, GitHub, Gerrit, Terraform, Ansible). Experience in deploying wireless solutions on cloud platforms (AWS, Azure, Google Cloud), including integration with cloud networking and management services Exposure to test process, test tools, test automation framework, CI/CD pipeline and end to end system validation Strong programming skills in Python and C/C++ Knowledge of software development process and quality assurance process Working experience in various OS like Windows OS, Linux, Android and IOS Consistent track record to adopt and use Generative AI tools optimally for development and debugging Document test results, file detailed bug reports, and track issue resolution. Stay up to date with emerging wireless technologies, standards, and industry best practices Strong analytical skills with a focus on design correctness, performance, and maintainability Excellent teamwork and communication across multi-disciplinary teams Bonus points for: Certifications such as CCNP Wireless, CWNA, or equivalent are a plus Certifications such as AWS Certified Solutions Architect or equivalent are highly desirable Experience in customer-facing roles, presenting at industry conferences, or contributing to standards bodies (e.g., IEEE, Wi-Fi Alliance). Familiarity with big data analytics, telemetry, and AI/ML-driven network management. Experience with large-scale, multi-site wireless network deployments. Familiarity with IoT connectivity, wireless mesh, and emerging wireless standards. Experience with API testing and automated monitoring/alerting in production environments Experience with performance and scalability testing of cloud applications.

Solutions Architect - Cloud Engineering | Intermediate A forward-deployed solver (fds) and the technical architect for cutting-edge cloud engineering solutions, directly leading design, execution, and real-world impact for our clients' AI-powered transformations. Your Mission: The Role Solving for better. You are a technically accountable, outcome-delivering Solution Architect at Searce, directly shaping and driving large-scale cloud transformations from first principles through exceptional architectural leadership. You'll be a Directly Responsible Individual (DRI) for co-innovating and technically realizing transformative business outcomes with client stakeholders by solving differently and relentlessly questioning the status quo. You lead the architectural charge from concept to production. Lets be clear: this is not your typical cloud architect role where success is measured solely in diagrams and theoretical designs. At Searce, you get into the weeds, leading with a process-first mindset, as fellow engineers evlos (solve differently) intelligent outcomes; while you remain 100% accountable for the technical solutions proposed, their quality, and the real outcomes realized in production. If you’re a deeply tech-savvy, consultative architect with the brain of a strategist, the heart of a builder, and the charisma of a storyteller — we’ve got a seat for you at the front of the table. Your Responsibilities: What you will wake up to solve. You'll actively contribute to our mission of futurifying clients' businesses by designing and deploying cutting-edge cloud solutions that redefine capabilities and drive unprecedented growth. You will play a vital role in transforming ambitious modernization visions into tangible, high-impact realities for our clients. Architecting Future-Ready Cloud Solutions: Work closely with clients to understand their business requirements and technical challenges. Design cloud-based solutions that meet client needs while adhering to industry best practices and security standards. Provide domain expertise around public cloud and enterprise technology, effectively promoting Google Cloud. Design end-to-end modernization solutions that leverage cloud services, automation, and other emerging technologies to enhance performance, reliability, and security. Develop comprehensive modernization roadmaps, including migration plans, cost estimates, and risk assessments. Lead the implementation of infrastructure modernization projects, including infrastructure as code (IaC) deployment, configuration management, and testing. Make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution, providing best practice advice to customers to optimize Google Cloud effectiveness. Solution Design & Pre-sales Excellence: Collaborate with cross-functional teams, including sales, engineering, and operations, to ensure successful project delivery. Conduct technical presentations and demonstrations to clients and stakeholders. Participate in pre-sales activities, including solution development, proposal writing, and client presentations. Own the technical solution's impact, defining, designing, and overseeing its implementation to deliver measurable business value. Architecting Innovation & Delivering Intelligent Outcomes: Applying our proprietary 'evlos' methodology—iterating fast and fearlessly—you will serve as the translator between a client's biggest challenges and our most intelligent, cloud-powered solutions. Stay up-to-date on emerging cloud technologies and trends, and evaluate their potential impact on our solutions and services. Building and evolving the core architectural principles and engineering practices that ensure our solutions remain transformative and outcome-focused. Create SoWs, build on market case studies and use cases; guide clients and teams through their cloud transformation journeys. In this hands-on role, you'll collaborate closely with senior cloud engineers and architects, taking ownership of the technical execution for assigned cloud initiatives. You will be accountable for your contributions across the entire solution lifecycle, from assisting in ideation and proof-of-concept to building components for scalable deployment and supporting continuous optimization. Functional Skills: Pre-Sales & Technical Storyteller: Crafts compelling, client-ready proposals, architectural decks, and technical demonstrations. Doesn't just present; shapes the strategic technical narrative behind every proposed solution. Architectural Visionary: Designs and co-creates comprehensive solution blueprints, championing an engineering-first design philosophy. Cross-Functional Technical Bridge: Learns the language of delivery, sales, and engineering—and acts as the bridge that keeps them in sync. Value-Driven Design: Architects solutions to directly impact revenue, business outcomes, and measurable value, ensuring impact extends beyond mere task completion. Tech Superpowers: Future-Forward Cloud Native Innovator: Knows what's new in cloud; our solvers impact-engineer 'the new' through intelligent architectural design. Business-First Cloud Visionary: Views cloud tech with a business lens, breaks down complex problems into future-ready cloud solutions by directly supporting presales conversations and upsell opportunities. Modern Tech Consultant DNA: Applied Cloud Engineering, Data Intelligence, Work Modernization, Process modernization — not just the buzzwords, but the real understanding of how these offerings create 'business value' for various functional areas in specific domains. More than cloud-certified, cloud-capable. Proven impact through cloud-led solutioning, with the ability to assess trade-offs and position the right tools for the right outcomes. Learns the new-tech and executes with pace & precision. Experience & Relevance: Architectural Pedigree: 8+ years of relevant experience in cloud architecture and software development with direct involvement in designing and implementing components of cloud solutions on Google Cloud Platform. Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments and roadmaps. Experience in network infrastructure, security, and application development. Experience in building, architecting, designing, and implementing distributed global cloud-based systems. Experience in technology solutions, the enterprise technology buying/evaluation process, and large-scale computing solutions. Hands-on experience with infrastructure automation and configuration management tools, such as Terraform, Ansible, or Puppet. Knowledge of DevOps practices and tools, including CI/CD pipelines, version control, and infrastructure as code. Client-Facing Architectural Acumen: Eager to directly interface with clients, building core technical advisory and architectural design skills in pre-sales or solutioning contexts, effectively showcasing complex technical solutions. Proven track record for architecting, building, and deploying cutting-edge cloud solutions that consistently deliver substantial business value and unprecedented growth for enterprises. Bonus Points (you will thrive if you have) Brings founder energy: high ownership, relentless execution, and bias for real-world impact. Have led transformation at scale — think journeys for $1Bn+ enterprises; beyond slideware. Solved for horizontal AI automation: P2P, claims, HR — not in theory, but in production. 01, 110: You know what it takes to scale with speed and intent. Early-stage leader in a growth company? Taken an analytics / modern consulting business from $x to $y Mn. You default to Build, not present; Solve, not posture; Deliver, not debate: Impact over optics and solving for real outcomes over ‘we’ve always done it this way.’

Cybersecurity, third-party risk management -client audit role. Department overview: The Customer Experience Team, a new shared capability within Market Intelligence, partners closely with Sales, account management, and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success, revenue operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors. The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs, due diligence, risk assessments, client audits, and other customer inquiries, by providing high-quality proposals and relevant information throughout the pre- and post-sales cycles. Serving a diverse range of clients across various geographies, the team is committed to a client-first mindset, forging strong partnerships and delivering exceptional results. Position Summary: Track and maintain a central repository of all the issues, findings, and gaps identified by customers during due diligence and audits. Collaborate with product, technology, and functional teams to identify the best possible way to remediate client-identified gaps and answer client inquiries. Coordinate preparation, execution, and delivery of formal responses. Track and report weekly, biweekly, and monthly statistics on the open, remediated, and in-progress issues to the leadership and senior stakeholders. Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of audit findings and provide regular updates on progress. Develop a deep understanding of product solutions and platforms for effective communication. Maintain awareness of internal controls and audit/due diligence trends to ensure the process remains effective. Maintain thorough documentation of the entire audit findings process, including correspondence with the customer, supporting documentation provided, and actions taken to address issues or concerns. Lead Cross-Functional Programs & Projects: Oversee key milestones and activities; communicate program details, project risks, and mitigations to leadership, ensuring timely project completion. Develop and Manage Project Plans & Reporting: Create project plans, tools, reports, and narratives for identified programs. Re-prioritize based on impact and effort and provide tactical support for implementation. Education and experience: Bachelors degree in a related field, with 8+ years of project management and execution experience. Familiarity with CISA, ISO Standards, NIST, and SOC standards. Proven track record in project delivery with excellent communication, time management, organizational, presentation, and stakeholder management skills. Demonstrated success in planning, directing, and implementing multiple, complex projects concurrently. Ability to set priorities independently and meet deadlines in a fast-paced environment. Experience working in a collaborative environment, building strong relationships at all organizational levels, and effectively working with diverse styles, skills, and cultures. Personal competencies: Exceptional communication and interpersonal skills, able to engage and influence stakeholders at all levels with flexibility and negotiation expertise to drive optimal outcomes. Strong analytical and problem-solving abilities, skilled in assessing complex data and developing actionable strategies. Self-motivated with a keen eye for detail, ensuring high-quality execution in all tasks. Highly proficient in managing multiple projects simultaneously, demonstrating adaptability as priorities shift, and showing creativity and perseverance in problem-solving. Demonstrates consistent creativity and initiative across all tasks and projects. Fosters strong collaborative relationships with internal teams, enhancing synergy and teamwork.

About the Role: Grade Level (for internal use): 09 Position summary The Consultant, Implementation Consulting role is part of a team based in India working with clients globally on implementation activities, generally remotely; however, at times team members are required to travel (within the region or internationally) to client offices to assist with the implementation activities. The team is coached and led by a senior Managing Consultants and Lead Consultants, and are trained in using SQL Server, the S&P EDM application, and in the informational needs of modern financial institutions. The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial institutions. Role & Responsibilities Configuring EDM application using SQL Server to meet the client specifications. Building EDM Solutions with best practices. Testing the project deliverables ensuring they are in line with documented requirements. Interacting with clients and colleagues to ensure accurate and timely information flows. Investigate and document existing procedures. Making recommendations for implementation of new systems and technologies where appropriate. Providing consultancy to clients for business improvements. Investigates and documents existing procedures. Discusses proposed solutions for complex systems with customer. Participation in pre-sales activity including but not limited to demonstrating product functionality and proposed enhancements. Contributing to Implementation Best Practice guidelines. Education & Experience: BS in Computer Science Computer Engineering Finance with 5-6 years development experience Solid understanding of financial markets products, a broad understanding of the investment bank process, middle-office systems and operations, and associated data management needs Must have 3-4 years of S&P EDM implementation Support experience Must have the understanding of S&P EDM Components (Data Inspector, Data Constructor, Rule Builder, Core Matcher & Web UI Workflows) Strong proficiency with SQL statements, designing tables, stored procedures, views and functions. Preference in SQL Server. Good Data Model knowledge and experience of working within financial database implementations.

Plan and execute scheduled releases for multiple Salesforce instances using Azure DevOps, Git and Copado Manage proper tracking of released components in version control Own and continually improve the release process by documenting release issues and developing plans to improve process or automation Prepare release notes and communicate release status to stakeholders and project teams Work closely with development staff to resolve build problems and merge conflicts Responsible for maintaining consistency between Salesforce sandbox environments, from Development through QA, UAT and Production Build and maintain a CI/CD pipeline with a focus on quality gates and required approval processes What Were Looking For: 3+ years of experience as a release engineer, Salesforce admin or developer with knowledge of Salesforce metadata, deployments and release management tools like Copado or AutoRabit BA/BS in a relevant field (business or technology) or experience, with understanding of the financial services industry Certifications: Salesforce Admin, Platform App Builder or Platform Developer 1, Copado Admin or Copado Developer Strong Critical Thinking and analytical skills Deep knowledge of and passion for Agile/Scrum including Agile metrics and reporting techniques Communication skills (presentational, active listening, ability to build consensus, and support across functions and at all levels) Experience working effectively in a dynamic development environment within large, global teams

Zinfog Codelabs is looking for Senior UI Designer to join our dynamic team and embark on a rewarding career journey User Research: Conducting user research to understand the target audience, their needs, and preferences This research helps in designing interfaces that meet user expectations and improve user satisfaction Wireframing and Prototyping: Creating wireframes and interactive prototypes that showcase the layout, structure, and functionality of the interface These prototypes help in gathering feedback and testing usability before the development phase Visual Design: Designing the visual elements of the interface, including typography, color schemes, icons, images, and other graphical assets UI designers focus on creating visually appealing and cohesive designs that align with the brand identity and target audience Interaction Design: Defining the interactive elements and behaviors of the interface, such as buttons, forms, menus, navigation, and animations UI designers ensure that these elements are intuitive, easy to use, and provide clear feedback to the user Collaboration: Collaborating with cross-functional teams, including UX designers, developers, product managers, and stakeholders, to understand project requirements and ensure the design aligns with the overall product vision Design Guidelines and Documentation: Creating design guidelines, style guides, and documentation that outline the design principles, visual standards, and interaction patterns to maintain consistency across different screens and components Usability Testing: Conducting usability testing to evaluate the effectiveness and efficiency of the interface design UI designers collect user feedback, identify areas of improvement, and iterate on the design to enhance the user experience Stay Updated: Keeping up with industry trends, emerging design tools, and new technologies related to UI design Continuous learning and staying updated on design best practices help UI designers deliver innovative and cutting-edge designs In summary, a UI designer combines artistic and technical skills to create visually appealing and user-friendly interfaces for digital products They work closely with other team members to ensure that the interface design enhances the overall user experience and meets the project requirements

We are seeking Data Engineers (GCP) who can develop and maintain a high-performance streaming data platform for a leading healthcare CRM product. You will work across technologies like Python, PySpark, SQL, Continuous Integration/ Continuous Development, Kafka, GCP - BigQuery, Google cloud Compute, Looker, Data Modelling. Required Skill Set: Programming & Data Engineering: Python, PySpark, SQL, CICD Streaming & Orchestration: Kafka, GCP Composer/Airflow Cloud Tools: Google Cloud Platform (Dataproc, BigQuery, Looker) Data Architecture: Data Warehousing, Data Modeling Location : Manyata Tech Park, Bengaluru Roles and Responsibilities Responsibilities: Design, develop, and maintain scalable data pipelines to process and transform large volumes of structured and unstructured data. Build and maintain ETL/ELT workflows for data ingestion from various sources (APIs, databases, files, cloud). Ensure data quality, integrity, and governance across the pipeline. Collaborate with data scientists, analysts, and business teams to understand data requirements.

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time. Job responsibilities Understand a client's business problems in order to build, maintain, and evolve product roadmaps to generate impactful solutions Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value You will facilitate analysis workshops through innovation games with senior client stakeholders to outline business vision, objective, product roadmap and a project release plan. You will help companies from a variety of industries achieve true, differentiating outcomes and engage with and influence senior business stakeholders on the client side. You will liaise between the client and your team, consisting of SMEs, C-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc to manage the product backlog and keep an eye on software delivery You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses You will be involved in the Analyst community to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices Job qualifications Technical skills You have a track record of delivering impactful software, ideally on a collaborative software delivery team You have attention to detail, a practical approach to the day-to-day work of story-writing and delivery and can draw a line directly from an overarching client strategy to your team's outcomes You enjoy unearthing the root cause(s) of a client's pain points, validating a business opportunity or problem and partnering to deliver a solution You are well versed with Agile, Lean and Continuous Delivery methodologies and love to mentor others You understand how businesses operate and have experience modeling business processes using a variety of tools and techniques to facilitate requirement elicitation sessions You design and facilitate workshops with business stakeholders to outline the business vision, objective, product roadmap and a project release plan You are well-versed with tech trends and can relate them to real-world business challenges at a program or project level Professional skills You enjoy coaching, have led a team and are an advocate for sharing knowledge with others You have a knack for prioritization, obtaining buy-in from stakeholders and resolving conflicts as they arise You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives

JD for toxicology expert. Key Responsibilities: Toxicological Assessment: Evaluating toxicological data to identify hazards, perform dose-response analysis, and integrate safety factors to calculate PDE values. PDE/OEL Report Generation: Preparing detailed, regulatory-ready PDE and OEL reports in accordance with EMA, ICH, FDA, and OSHA guidelines. Risk Assessment: Performing comprehensive risk assessments to evaluate cross-contamination risks in multi-product facilities and industrial hygiene risks. Regulatory Compliance: Ensuring compliance with global regulatory standards for exposure limits and worker safety. Cross-Functional Collaboration: Working with manufacturing, validation, and other teams to integrate PDE/OEL data into cleaning validation, risk management files, and facility design. Data Analysis: Analyzing and interpreting toxicology and exposure data to derive safe exposure levels. Continuous Learning: Staying updated on the latest industry best practices, regulatory guidelines, and advancements in toxicological risk assessment. Typical Qualifications: Education: MSc or PhD in Pharmacology or Toxicology. Experience: 2-5 years of relevant experience in PDE/OEL and QSAR (Quantitative Structure-Activity Relationship) assessments. Knowledge: Strong understanding of toxicological risk assessment methodologies, regulatory requirements for exposure limits, and compliance standards. Skills: Excellent analytical, problem-solving, and communication skills. Certifications (Preferred): European Registered Toxicologist (ERT) or Diplomate of the American Board of Toxicology (DABT).

As a Storage Automation professional, you should have at least 3+ years of experience in the high-tech industry and possess expertise in various tools such as Jira, GitHub, and Zenhub. Your knowledge should extend to Continuous Integration and Continuous Development practices, along with a solid understanding of the product life cycle and operations planning. Proficiency in Python development with unit test coverage using PyUnit is essential for this role. Additionally, you should have hands-on experience with Python, Ansible, Terraform, and Jenkins, as well as SOAP and REST API skills. Familiarity with Test Automation tools for API and CLI testing is required. Experience in Docker and containerization technologies, as well as cloud computing technologies, will be beneficial. Preferred qualifications include knowledge of Linux virtualization technologies like KVM, Xen, and QEMU, and experience with storage technologies such as Ceph, NFS, NVME, or object storage. Strong Git skills, including merges, rebase, branching, forking, and submodules, are desired. Experience in application deployment using CI/CD pipelines will be an advantage. This full-time position in the Embedded HW_SW category is based in Bangalore and requires 4-9 years of relevant experience. The notice period for this role is 0-30 days.,

Job responsibilities Understand a client's business problems in order to build, maintain, and evolve product roadmaps to generate impactful solutions Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value You will facilitate analysis workshops through innovation games with senior client stakeholders to outline business vision, objective, product roadmap and a project release plan. You will help companies from a variety of industries achieve true, differentiating outcomes and engage with and influence senior business stakeholders on the client side. You will liaise between the client and your team, consisting of SMEs, C-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc to manage the product backlog and keep an eye on software delivery You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses You will be involved in the Analyst community to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices Job qualifications Technical skills You have a track record of delivering impactful software, ideally on a collaborative software delivery team You have attention to detail, a practical approach to the day-to-day work of story-writing and delivery and can draw a line directly from an overarching client strategy to your team's outcomes You enjoy unearthing the root cause(s) of a client's pain points, validating a business opportunity or problem and partnering to deliver a solution You are well versed with Agile, Lean and Continuous Delivery methodologies and love to mentor others You understand how businesses operate and have experience modeling business processes using a variety of tools and techniques to facilitate requirement elicitation sessions You design and facilitate workshops with business stakeholders to outline the business vision, objective, product roadmap and a project release plan You are well-versed with tech trends and can relate them to real-world business challenges at a program or project level Professional skills You enjoy coaching, have led a team and are an advocate for sharing knowledge with others You have a knack for prioritization, obtaining buy-in from stakeholders and resolving conflicts as they arise You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives

Hiring Principal Site Reliability Engineer Experience: 12 to 18 Years Location: Hyderabad Notice Period: Immediate to 30 Days Key Responsibilities Design, deploy, and maintain scalable, secure applications and infrastructure in cloud or hybrid environments Implement and manage robust monitoring, alerting, and observability systems Automate recurrent operational tasks using scripts (e.g., Python) and Infrastructure-as-Code tools (e.g., Terraform) Collaborate with engineers to build highly available, reliable, deployable systems, establishing guardrails around SLOs, SLIs, and error budgets Own incident response by participating in on-call rotations, conducting RCAs, and implementing preventive measures and self-healing solutions Conduct performance tuning, capacity planning, and efficient disaster recovery design for strong Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) Reduce manual toil in security compliance and patching processes through automation Support project teams in troubleshooting and resolving operational issues across development, testing, and production environments Provide guidance and operational support during project rollouts and infrastructure changes to ensure reliability and uptime Collaborate with senior stakeholders, internal and external, to communicate technical concepts, resolve problems, and influence decision-making on technical matters Work closely with the product team to stay informed about evolving system design, business logic, and transaction flows to ensure reliability and operational readiness across services Identify and address organization-wide gaps in the SRE domain and develop implementable solutions that contribute to reliability and operational excellence Required Qualifications Bachelors degree in Computer Science, Engineering, or equivalent 12+ years as an SRE, DevOps, or related role managing large-scale solutions or platforms Proficient in scripting (PowerShell, Python, Go, Bash) and solid understanding of coding/development principles Hands-on experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes) Experienced with monitoring, logging, alerting, and observability tools Familiar with CI/CD pipelines and infrastructure tooling (e.g., Jenkins, GitLab CI/CD, Argo CD) Proficiency in Agile methodologies, such as SCRUM Strong problem-solving and debugging skills, especially in high-pressure, production-critical environments Strong collaboration and communication skills Desired Qualifications Experience with Terraform and other Infrastructure-as-Code tools SRE-specific certifications from AWS, GCP, or Azure Experience shaping and scaling SRE practices Experience mentoring teams and fostering a strong reliability culture across the organization

About the role We are seeking an experienced Trust & Safety Operations Manager to join our CoE in Bangalore, India. The Trust & Safety team is part of Security, Safety & Fraud, a dynamic, lean unit providing hands-on support for day-to-day safety and security, operating with the ambition to deliver 24/7 coverage. In Trust & Safety, we address critical issues such as physical and sexual violence, safety hazards, and privacy violations like hidden cameras. Our mission is to keep our customers safe, build trust in our products and services, and promote positive behavior among partners and guests to create a great experience. Currently, the primary focus is on supporting Booking.com, with plans to extend support to other brands and functions within the Booking Holdings enterprise in the future. We are looking for a passionate Operations Manager who is motivated to lead Trust & Safety operations, challenge the teams day-to-day work, and inspire, stimulate, and develop each individual. As a Trust & Safety Operations Manager, you will lead two teams, focused on mitigating trust and safety risks. You will be responsible for executing the operations strategy defined by senior leadership at Booking.com. Your role is to drive successful operations, foster innovation, and promote continuous improvement. Acting as a consensus builder, you will collaborate closely with Trust & Safety management, leadership, and HQ teams. Additionally, you will build and maintain strong cross-functional relationships with leaders and managers throughout the organization. B.responsible Operations Management Lead and manage two teams responsible for mitigating Trust & Safety threats; Execute the operations strategy as defined by senior leadership at Booking.com; Lead teams to consistently achieve their targets and contribute to business goals; Monitor and drive improvement of operational efficiency & excellence of the team; Set clear, aligned operational goals that support company priorities; Proactively identify and remove blockers with a solution-focused mindset. Gather input, explore ideas, and influence stakeholders to deliver high-value outcomes; Conduct workload analysis to help prioritize tasks based on impact and risk; Act as an advisor to senior management and maintain focus on strategic priorities; Take ownership of cross-functional projects supporting Trust & Safety goals. People management Foster a culture that connects, engages, and motivates team members; Identify development needs and provide actionable, positive feedback and coaching; Support and challenge direct reports and the teams to enable personal and professional growth; Cultivate a safe and open environment where regular, constructive feedback is encouraged; Lead talent acquisition, onboarding, and retention efforts to build a strong global team; Guide the team through periods of change with motivating leadership; Resolve conflicts and issues within the team promptly and effectively; Promote team resilience by focusing on overall wellbeing. B.skilled Bachelors degree or specialized diploma in a relevant field (e.g. Trust & Safety, Health & Safety, Criminology, Human Rights, International Relations, Homeland Security, Politics, Physical Security, Crisis Management, Business Resilience); Strong domain knowledge of security and safety governance, including trust & safety, intelligence, crisis management, physical security, human rights, and risk management; to 8+ years of experience leading and managing operations teams, including managing team leads; Experience in a similar role handling sensitive issues such as human rights, sexual assault, physical violence, and safety hazards; Experience working in fast-paced environments and performing well under pressure; Strong decision-making skills with self-discipline and a proactive mindset; Excellent written and verbal communication skills, able to advise stakeholders at all levels; High psychological resilience working with sensitive, distressing matters and ability to perform under pressure; Excellent time management and prioritization skills; Strong sense of ownership and urgency to get important work done efficiently; Self-starter, hands-on, able to work independently across complex, cross-functional projects; Highly trustworthy, managing confidential and sensitive information with discretion and professionalism; Commercially minded with a business-driven attitude; Flexible schedule with no strict 9-to-5 mentality, responsive across time zones to support global customers; Excellent team player with strong collaboration skills; Open to feedback and committed to continuous learning and improvement; Crisis management experience is a plus; Knowledge of the travel industry is a plus.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Management Trainee, Data Analytics! We are seeking a highly skilled and detail-oriented Senior Business Analyst to join our team. The ideal candidate should have a background in analyzing account performance metrics, providing actionable insights, and optimizing operations. Experience in dialer management and outbound calling strategies is an advantage to help drive efficiency and enhance overall account outcomes. Responsibilities • Analyze and interpret performance data for the account, identifying trends, variances, and opportunities for improvement. • Attend to more complicated reporting requirements as required by business • Collaborate with stakeholders to design and deliver insights-driven recommendations that align with business goals. • Work closely with internal and external stakeholders to optimize outbound calling campaigns, ensuring efficient use of resources and high contact rates. • Monitor, report and conduct analyses on KPIs such as contact rates, conversion rates, occupancy, and adherence. • Partner with internal and external stakeholders to implement process improvements and best practices. • Create and present regular performance reports, including detailed dashboards and ad hoc analyses. • Conducts root cause analyses of SLA deviations, action plan development and resolution. • Attends centralized or site management meetings, as required. • Other assigned tasks as required by the business. Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor’s degree in business administration, Analytics, Statistics, or a related field (or equivalent experience). • Experience as a Business Analyst in a contact center environment; experience in dialer and outbound operations is preferred. • Advanced knowledge of MS Excel; experience with database management is a plus. • Excellent analytical and problem-solving skills, with proficiency in data visualization tools (e.g., Power BI, Tableau). • Proven ability to interpret large datasets and deliver insights that influence decision-making. • Effective communication skills, both written and verbal, with the ability to present findings to senior leadership. • Experience working with predictive dialers or similar technologies (e.g., NICE, Five9, Genesys, RingCentral, Livevox or Aspect). • Has organizational and time-management skills with attention to detail. • Familiarity with inbound and outbound calling in the Healthcare industry is an advantage Preferred Qualifications/ Skills • Familiarity with workforce management concepts and tools. • Experience in managing or collaborating with cross-functional teams. • Ability to deliver insights-driven recommendations that align with business goals. • Certifications in analytics or project management (e.g., CBAP, Six Sigma) are a plus. Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. We are inviting applications for the role of Assistant Manager, Trust, and Safety Service Line In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities •Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to: •Market profile:size, competitors, stage of growth •Customer segments:groups of prospects with similar wants & needs •Competitive analysis:strengths, weaknesses, opportunities, and threats in the landscape •Value proposition:the type of value we will deliver to the market •Positioning strategy: the positioning of the offerings to focus on opportunities in the market •Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions •Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services •Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities •Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data •Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs •Craft content policies, capability decks for a global community on platforms with a focus on global markets Qualifications we seek in you Minimum qualifications •Any graduate/Post Graduate degree or equivalent with an excellent academic record •Relevant years of professional work experience managing projects and client processes Preferred qualifications • LEAN/Six Sigma – Trained, Tested and Certified (preferred) •Leading calls with Clients/ other business functions Independently •High MS-Office skill (Advance Excel) – preferred •Good Understanding of Sales/ Pre-sales cycle Why join Genpact? •Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation •Make an impact – Drive change for global enterprises and solve business challenges that matter •Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.