Sr Manager Operations ,International Banking Process

We have vacancy for Sr Manager Operations for International Banking Client - International Voice Process / International chat support -Gurugram, Sector 30.

Relevant experience in International Banking is required.

Work location - Gurugram. Sector 30 - work from office. Pick and drop cab will be provided, within 20 km radius.

Sr Manager Operations - Max sal is 10 lpa

Virtual Interview

Excellent communication required.

Must have min 2 year of relevant Experience on papers as Quality Analyst or Team lead or trainer and over all 8+ yrs of experience working in International voice process.

Knowledge in below Banking terminology is required -

Provide chat and email support for customers using financial and investment

products.

Guide customers on cash and card-related services, including:

Deposits and withdrawals

Card ordering and activation

Spending limits

Apple Pay / Google Pay

ATM usage

Assist with banking benefits, such as:

Interest on cash balances

Round-Up features

Save back rewards

Support wealth and brokerage services, including:

Order types (Market, Limit, Stop)

Fractional trading

Corporate actions (dividends, stock splits)

Handle queries related to cryptocurrency products, including:

Buying and selling crypto

Staking

Wallet transfers

Risk awareness

Provide guidance on private market investments, such as:

Private equity funds

Eligibility criteria

Liquidity restrictions

Support customers with fixed income products, including:

Bonds

Fixed-interest ETFs

Assist with transfers and gifting, including:

Transferring securities between brokers

Sending financial gifts

Maintain accurate documentation and ensure compliance with internal policies.

Should be willing to do US Shift / Night Shift

Immediate joiners

Both way Cab provided.

Pls call Varsha 7200847046 for more info.

Thanks,

Varsha

7200847046