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1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Customer Advisor - International Banking Process To schedule an Interview call - +91 7019251229 - (HR SHOAIB) +91 8310391640 - (Rusha) Requirements:- - Graduates are welcome to apply. - Excellent Communication skills in English. - Minimum 1 year of International Banking Voice experience. - Candidates who are in Bangalore are only Preferred. - Immediate joiners only!!!! Job Description: As an International Voice Process Associate for a Banking domain , you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 6LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 7019251229 (HR SHOAIB), 8310391640 (Rusha) OR (shoaib@yourpitchh.com) (rusha@yourpitchh.com)
Posted 2 days ago
1.0 - 3.0 years
4 - 5 Lacs
Pune, Bengaluru
Work from Office
Hiring: International Voice Process Exp: Min 1 Yr in Intl Voice Support CTC: Up to 5.75 LPA + Perks Location: Pune/Bangalore Shift: 24/7 US Rotational Mode: WFO Only Notice: Immediate/30 Days Qual: Graduate Mandatory Contact- 8306474104(HR Aman)
Posted 2 days ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Customer Advisor - International Banking Process To schedule an Interview call - +91 8660813823 - (Barsha) +91 6363711915 - (Deepika) Requirements:- - Graduates are welcome to apply. - Excellent Communication skills in English. - Minimum 1 year of International Banking Voice experience. - Candidates who are in Bangalore are only Preferred. - Immediate joiners only!!!! Job Description: As an International Voice Process Associate for a Banking domain , you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 6LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 8660813823 (Barsha), 6363711915 (Deepika) OR (barsha@yourpitchh.com) (deepika@yourpitchh.com)
Posted 2 days ago
1.0 - 3.0 years
4 - 5 Lacs
Pune, Bengaluru
Work from Office
Hiring - Customer support (Int Voice) Location: Pune\banglore Exp: min 1year Qualification: Graduate(Mandatory) Shift: 24/7 Rotational(US Shifts) Work Mode:WFO Immediate joiners\30 days Apply now if you’re customer-focused. contact:9828833756-Naina Perks and benefits Incentives + variables + both way cab
Posted 2 days ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Hiring for Fraud Investigation Profile / Work from Office / Salary Max-7.5lpa Minimum 2 year exp and above as fraud investigator 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Roles & Responsibilities: Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Key Skills: Fraud Investigation Redflag SAR ATO Filing SAR Money Mule Fishing Tipping off Graduates Only Required docs:Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in
Posted 2 days ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Hiring for Fraud Investigation Profile / Work from Office / Salary Max-7.5lpa Minimum 1 year exp and above as fraud investigator 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Roles & Responsibilities: Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Key Skills: Fraud Investigation Redflag SAR ATO Filing SAR Money Mule Fishing Tipping off Graduates Only Required docs:Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips Call HR Sameera-9900975043 (Whatsapp OR Call)
Posted 2 days ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description **"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Kaunain Firdose On 7975182692 or visit jobshop.ai to explore other open positions with us 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Kaunain Firdose On 7975182692 or visit jobshop.ai to explore other open positions with us 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Kaunain Firdose On 7975182692 or visit jobshop.ai to explore other open positions with us 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Kaunain Firdose On 7975182692 or visit jobshop.ai to explore other open positions with us Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended
Posted 2 days ago
1.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Top Most Prestigious Multinational Corporations !!! Job Title : Senior Process executive Qualification : Any Graduate (Relevant certifications in AML/KYC preferred) Relevant Experience : 1 to 5 Years Must Have Skills : AML Transaction Monitoring KYC Due Diligence (CDD/EDD) Compliance Screening Regulatory Knowledge (BSA/USAPA) Strong Research & Documentation Fraud deduction Note : Experience in the BFSI domain is a must. Preference for candidates with AML/KYC exposure. Roles and Responsibilities : Review and analyze AML Transaction Monitoring, Screening, and KYC Due Diligence processes. Conduct CDD/EDD for Institutional, Retail, and SME clients across Investment, Commercial, and Retail Banking domains. Perform customer onboarding, periodic reviews, remediation, and refresh tasks. Independently research, analyze discrepancies, and recommend resolutions. Maintain well-documented case files and ensure accurate reporting. Liaise with internal stakeholders to ensure timely closure of cases. Stay updated with compliance standards and financial crime regulations. Investigate suspicious financial transactions and red flags indicating potential fraud. Use internal and third-party tools to trace, document, and analyze transaction patterns. Escalate confirmed fraud cases for appropriate regulatory filing or internal disciplinary action. Location : Bangalore CTC Range : Upto 4 Lpa Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Walk-in Mode of Work : Work from Office Thanks & Regards, Amulya G HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432435/Whatsapp @6366979339 amulya.g@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************
Posted 2 days ago
0.0 years
0 - 3 Lacs
Gurugram
Work from Office
Night Shift-Both sides cab Available Role-Analyst Please share your cv at surbhi.malhotra@nlbtech.com Roles and Responsibilities Manage relationships with existing clients to identify their financial needs and provide tailored solutions. Identify new business opportunities through networking, referrals, and market research. Collaborate with internal teams to resolve client issues and improve overall customer satisfaction. Desired Candidate Profile 0-1 year of experience in banking or related field (freshers can apply). Bachelor's degree in any specialization (B.A/B.B.A/B.M.S.). Excellent communication skills for effective relationship management with clients. Strong interpersonal skills for building strong networks within the community. Night Shift Both Side Cab Job Location - /gurgaon
Posted 3 days ago
3.0 - 8.0 years
3 - 8 Lacs
Noida, Pune, Chennai
Work from Office
Graduate/Post Graduate Min 3yrs in Uk Mortgage Underwriting mandatory Excellent comms Notice Period- 0-30 days 5 Days working Both side cab Location-Noida/Chennai/Pune Salary Range-8 LPA *No relocation* Contact-9220771924 Akanksha Required Candidate profile Skilled with- End to end Uk Underwriting, Underwriting Application, Investment Banking, Trading, Compliance Handling,Retail Segment Excellent communication Preferred-PowerApps exposure
Posted 3 days ago
3.0 - 6.0 years
5 - 8 Lacs
Noida, Pune, Chennai
Work from Office
Senior Analyst Drive: Noida/Chennai/Pune Min 3+ yrs in mortgage underwriting/investment banking/trading - Banking only Excellent comms, PowerApps exp a plus NP 0-30 days Budget up to 8 LPA Call Ms Latika: 9810996899 Required Candidate profile Mandate candidate experience with 3+ yrs in mortgage underwriting or complex banking (investment banking/trading) Excellent communication PowerApps exposure preferred
Posted 3 days ago
5.0 - 7.0 years
20 - 25 Lacs
Mumbai
Work from Office
To originate manage and enhance the corporate banking portfolio for Mashreq Bank in India.Assist the SRM in achieving the financial and strategic objectives set for the corporate banking franchise for Mashreq Bank in India. Complete knowledge and clear understanding of the Banks credit policy, operating systems, local regulations. Strong credit knowledge and marketing skills mandatory. Thorough awareness of various trade finance and treasury products / services. Excellent interpersonal, communication and analytical skills with ability to perform as a team player. An MBA is preferred with minimum marketing experience of 5-7 years. Origination of corporate client relationships within a pre-approved framework and strategy set for Mashreq Bank in India. Review the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level. Obtain audited financial statements, analyze them, and recommend credit proposals of potential borrowers to the approving authority to meet financial objectives. Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively. Undergo an annual credit review process on the assigned portfolio to achieve a satisfactory rating on asset portfolio quality and credit management process. Responsibility over Account opening formalities, KYC, compliance checks, documentation execution, disbursement of limits etc.
Posted 3 days ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Hiring for Fraud Investigation Profile / Work from Office / Salary Max-7.5lpa Minimum 1 year exp and above as fraud investigator 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Roles & Responsibilities: Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Key Skills: Fraud Investigation Redflag SAR ATO Filing SAR Money Mule Fishing Tipping off Graduates Only Required docs:Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips For more details Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 3 days ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Customer Advisor - International Banking Process To schedule an Interview call - +91 8310391640 - HR Rusha Requirements:- - Graduates/Undergraduates also Can be taken. -Excellent Communication skills in English. - Minimum 1 year of BPO experience. -Candidates who are in Bangalore are only Preferred. - Immediate joiners only!!!! Job Description: As an International Voice Process Associate for a Banking domain , you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 7LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 8310391640 (HR Rusha) OR rusha@yourpitchh.com
Posted 3 days ago
1.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Top Most Prestigious Multinational Corporations !!! Job Title : Senior Process executive Qualification : Any Graduate (Relevant certifications in AML/KYC preferred) Relevant Experience : 1 to 5 Years Must Have Skills : AML Transaction Monitoring KYC Due Diligence (CDD/EDD) Compliance Screening Regulatory Knowledge (BSA/USAPA) Strong Research & Documentation Fraud deduction Note : Experience in the BFSI domain is a must. Preference for candidates with AML/KYC exposure. Roles and Responsibilities : Review and analyze AML Transaction Monitoring, Screening, and KYC Due Diligence processes. Conduct CDD/EDD for Institutional, Retail, and SME clients across Investment, Commercial, and Retail Banking domains. Perform customer onboarding, periodic reviews, remediation, and refresh tasks. Independently research, analyze discrepancies, and recommend resolutions. Maintain well-documented case files and ensure accurate reporting. Liaise with internal stakeholders to ensure timely closure of cases. Stay updated with compliance standards and financial crime regulations. Investigate suspicious financial transactions and red flags indicating potential fraud. Use internal and third-party tools to trace, document, and analyze transaction patterns. Escalate confirmed fraud cases for appropriate regulatory filing or internal disciplinary action. Location : Bangalore CTC Range : Upto 4 Lpa Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Walk-in Mode of Work : Work from Office -- Thanks & Regards, Thanks & Regards, HR Manasa.S Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432417 |manasa.s@blackwhite.in | www.blackwhite.in whatsapp :9535352972 ( share ur resume) ************** Please refer your Friends***************
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
kumbakonam, tamil nadu
On-site
You will be joining VRITFC (Vijay Ramanujam International TradeFin Consulting LLP), a specialist international trade advisory/consultancy firm based in Kumbakonam, Tamil Nadu, India. With a global outlook, VRITFC offers end-to-end services in export credit risk mitigation, financing, and trade documentation solutions for clients worldwide. The company is committed to supporting global businesses in navigating the complexities of international trade with over 50 years of collective experience across financial hubs like Mumbai, Singapore, and London. As an International Trade Sales Executive, your role will involve market research of top exporting and importing companies, conducting email marketing and telecalling activities to reach clients in India and overseas, offering consultancy services, building and maintaining relationships with client departments, and liaising with international banks and financial institutions for client solutions. You will also be responsible for servicing clients for their cross-border international trade deals. The ideal candidate for this role should have a Bachelor's Degree in Commerce or Business Administration, though candidates from other disciplines can also apply if they meet other criteria. Fluency and confidence in spoken English, good written English/business communication skills, a flair for sales and marketing, customer service and account management skills, organizational skills, and proficiency in IT tools like Excel, Word, and PowerPoint are essential. Previous experience in relevant fields is a plus. By joining VRITFC, candidates can gain knowledge, exposure, and experience in international trade finance, risk mitigation solutions, cross-border trade finance products, deal structuring, correspondent/international banking, and international trade documentation. The remuneration for this role includes a fixed salary of INR 20,000 per month, variable salary of INR 40,000-60,000 per year (annual bonus of 2-3 months of salary), other allowances, training costs, performance incentives of Rs 25,000 per annum, and a CTC of Rs 3-3.25 Lakhs per annum. The office timings are from Monday to Friday, 8am to 5pm, with holidays on Saturdays, Sundays, and Public Holidays. You will be entitled to 15 days of annual leave, with additional benefits such as business travel/work-related expenses reimbursement, a 6-month probationary period, and 6-monthly/annual performance incentives and salary reviews. On-the-job training will also be provided to enhance your skills and knowledge in international trade sales.,
Posted 5 days ago
0.0 - 2.0 years
3 - 4 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Uk process Evening n night shifts 3 lob 1 st - claims 2 nd - fcc Hard copy graduation mark sheet fresh / HSC + 6 mont exp 5 days 2 week off 1 way transport 26k upto - fresh 32 in hand - exp Required Candidate profile 3 nd - fpg fraud process 1 year Min. Cse exp on paper mandatory 5 days 2 week off 1 way transport HSC / grad 34k in hand
Posted 5 days ago
0.0 - 1.0 years
2 - 3 Lacs
Mumbai
Work from Office
Job Description: Job Title: Apprentice Role for Non -Technology hiring 2025 2026 Location: Mumbai, India Role Description Deutsche Bank (the Bank ) has established the Controls Testing & Assurance department ( CT&A ) that performs independent Assurance for and on behalf of the Bank s Compliance and Anti Financial Crime (AFC) Department. CT&A is responsible for providing Design and Operating Effectiveness Testing and certain sample-based Monitoring activities focused on the controls/processes/frameworks that manage Compliance and AFC Risks and adherence to applicable global Financial Crime and Compliance regulations and related Bank policies. CT&A s Assurance personnel are divided into regional teams across the world including a sizeable footprint in India. The role is within the CT&A team based in either Mumbai or Bangalore and reports to the CT&A Head for Singapore and South-East Asia Your key responsibilities Working with the CT&A team to support efficient high-quality execution and delivering of Testing, including: Assist in the execution of feasibility and scoping of Assurance work, undertake testing fieldwork, report findings and validate issue remediation in accordance with CT&A methodology and regulatory requirements Documenting underlying work and communicating testing results using high quality reports Escalate issues with proposed solutions to the Review Owner in a timely manner Ensuring that the reviews remain aligned to the global framework whilst supporting continuous improvement of the Testing program. For identified findings enable read across (e.g. with other countries or divisions) to allow continuous improvement of controls and processes Assist the Team Lead and Regional Head with other projects, as necessary Your skills and experience Good understanding of compliance and internal controls Working knowledge of international banking business and products Strong communication skills, both written and verbal, with an ability to communicate effectively with second line functions, the line of business, and technical team members, with the ability to influence stakeholders An enthusiastic team player; able to build strong, open dialogue-based relationships with relevant Stakeholders Challenge mindset Able to manage many competing deliverables effectively for on-time delivery Education | Certification (Recommended): Bachelor s degree (any stream) from an accredited college or university Chartered Accountancy Industrial training after Intermediate exam How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression.
Posted 5 days ago
1.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Top Most Prestigious Multinational Corporations !!! Job Title : Senior Process executive Qualification : Any Graduate (Relevant certifications in AML/KYC preferred) Relevant Experience : 1 to 5 Years Must Have Skills : AML Transaction Monitoring KYC Due Diligence (CDD/EDD) Compliance Screening Regulatory Knowledge (BSA/USAPA) Strong Research & Documentation Fraud deduction Note : Experience in the BFSI domain is a must. Preference for candidates with AML/KYC exposure. Roles and Responsibilities : Review and analyze AML Transaction Monitoring, Screening, and KYC Due Diligence processes. Conduct CDD/EDD for Institutional, Retail, and SME clients across Investment, Commercial, and Retail Banking domains. Perform customer onboarding, periodic reviews, remediation, and refresh tasks. Independently research, analyze discrepancies, and recommend resolutions. Maintain well-documented case files and ensure accurate reporting. Liaise with internal stakeholders to ensure timely closure of cases. Stay updated with compliance standards and financial crime regulations. Investigate suspicious financial transactions and red flags indicating potential fraud. Use internal and third-party tools to trace, document, and analyze transaction patterns. Escalate confirmed fraud cases for appropriate regulatory filing or internal disciplinary action. Location : Bangalore CTC Range : Upto 4 Lpa Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Walk-in Mode of Work : Work from Office -- Thanks & Regards, -- Thanks & Regards, HR Deekshitha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432458| deekshitha@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************
Posted 5 days ago
1.0 - 6.0 years
2 - 4 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Urgent Hiring For International backed process Experience- Minimum 6 month experience in International AML /KYC/Fraud/dispute/banking Shit- 24/7 , Any 9 hours, Package - 36 k 5 days working "Immediate joiners required" connect on HR Yojita Required Candidate profile 6 month of experience preferred in International AML /KYC/Fraud/dispute/banking Excellent verbal and written communication Problem-solving and time management skills Immediate joiners only
Posted 5 days ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Title: Team Lead-Operation Job location : Bangalore Experience : Min 4 years of experience in Banking chat process. Main Purpose of the Job: Manage, develop and coach team members to enable them to operate to their full potential through effective 1-1s and coaching within allocated budgets. Deliver optimum team performance utilizing people management tools available. Required to build strong relationships whilst driving business improvements to sustain an ongoing and highly efficient and compliant operation. Key Accountabilities: Agree, set and monitor, employee performance objectives, providing coaching, training and support where required to ensure that an appropriate level of responsibility and succession planning is achieved. Pro-actively develop a talent pipeline through effective recruitment and retention, using competency based recruitment techniques and structured induction. To fully embrace a coaching culture to lever up motivation and performance and the desire to provide excellent customer service. Manage workloads, throughput and resource through effective planning and forecasting with your peer group and centralized forecasting and planning teams where applicable, ensuring that all SLA standards, targets and KPI’s are met and improved upon across the whole department. Manage, develop and coach team members to enable them to operate to their full potential through effective 1-1’s and coaching within allocated budgets. Deliver optimum team performance utilizing people management tools available Ensure individual performance contributes to changing business requirements and priorities without compromising service or quality standards. Identify any trends or areas of risk through MI and robust root cause. Recommend and drive process, people and system changes to deliver improved customer service and drive down complaints. Delivery of regular, consistent and appropriate communication that ensures teams are kept fully informed and identify when to include your Senior Manager. Motivate and encourage team members through daily buzz sessions, floor walking and team meetings. Actively promote collaboration and teamwork within own team and department. Take ownership and be accountable for the resolution of more complex queries and complaints whenever required. Liaise with other parts of the business to develop creative solutions that enable informed decisions that will be viable for the business and deliver best customer outcomes. Manage absence, conduct and capability issues in an accurate and timely manner and in line with necessary policies and procedures. Evidence use of Ill Health Support Plans, Performance Improvement Plans and engagement with HR. Seek support from Senior Manager when appropriate. Work within your peer group to ensure full delivery of departmental KPI and objectives and work with senior managers on wider corporate initiatives as appropriate. Ensure that the team complies with the Enterprise Risk Management Framework (ERMF), managing risk and integrating risk management into business processes. Proactively reviewing our controls to ensure they remain fit for purpose and aligned to our risk appetite. Report immediately any identified incidents, undertake root cause analysis and take mitigating actions to prevent any emerging risks. Ownership of the Business Continuity Plans, Computer Based Training log and Risk Assessments log, ensuring compliant status is always maintained. Be responsible for delivering change whilst acting as an advocate of the departmental strategy. Positively promote change within your team and peer group. Plan ahead to ensure continuity of a seamless journey for your customer. Achieve a positive trend in employee engagement scores and ensure results are analysed and smart actions are implemented to drive engagement and enablement. Be an advocate of pride behaviours personally and recognize such behaviours in others. Qualifications, Experience, and Knowledge: Math and English GCSE (or equivalent); Operational team management experience is essential with specific Financial Services experience being preferable; An excellent standard of presentation and education that supports a professional business attitude In depth knowledge of divisional processes, procedures and service standards; Excellent negotiation/facilitation and listening skills; The ability to motivate people and inspire them to achieve their own potential; The ability to plan and forecast to meet the needs of the business; A proactive coach who can identify individual needs and address them formally and informally to develop the right skills and behaviours; Analytical ability that enables options to be addressed and recommendation to be made; Computer literate, MS office essential; Commercial awareness and business acumen; The ability to delegate appropriately; Excellent communication and interpersonal skills with the ability to challenge the status quo amongst peer group and upward management in a professional manner
Posted 6 days ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Hiring for AML/ Fraud/Dispute Location: Malad Designation: CSE graduation with 1 year in AML & KYC International UK process 5 days working Writtex : Cerf B2 CTC : 5 LPA Up To Backed process HR Aditi
Posted 6 days ago
12.0 - 17.0 years
8 - 15 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
FUNCTIONAL/ OPERATIONAL: Manage day to day center operations Meet or exceed KRAs of all team members such as Ops managers ACCMs AMCCs and agents New training and ongoing training of team members Responsible for grooming and development of team Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets Responsible for achieving desired client KPIs throughout and align team to deliver the desired results Responsible for direct client communication in terms of any deliverables asked and demanded by the client Manage assigned shifts throughout the week proper escalation list management strategic seating etc Hold team meetings on a regular basis with the direct reports Document and communicate system and business process gaps Ensure process operates efficiently according to client and company measures Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long lasting and fruitful relationship of the team with the Company through timely constructive feedback and counseling Excellent ability to demonstrate innovation and good judgment problem solving skills when making decisions Demonstrate agility to manage dynamic operational environment and quick decision meeting Manage people metrics effectively and think of out of box solutions for attrition and shrinkage control timely performance management incentive and reward and recognition Specific security responsibility: Understand and Comply with Information Security Policies and Procedures and report all security incidents Protect information entrusted to you. Follow the information labelling and handling procedures based on the classification level of the asset Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy Comply with the Non-Disclosure Agreement. Work Experience Graduate. Operations Manager on paper with minimum 1 year experience. Banking Experience preferred. Shift Window 24*7 2 rotational weekoffs Special Certifications None Competencies and Specific Skills Efficiency of planning; Efficiency of crisis management / co-ordination; Has a lead role and works well alone and as part of a team. Achievement of agreed service standards; Customer satisfaction. Measured through NPS and VOYC Motivation and efficiency of team; Contribution to and efficiency of planning; Effective resolution of difficult issues and problems; Accuracy and volume of personal and teams work; Quality of staff management and development; Quality and success of continuous improvement initiatives
Posted 6 days ago
1.0 - 6.0 years
3 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Urgent Hiring For "Email Support Executive" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandatory in banking or BPO Email drafting experience is compulsory
Posted 6 days ago
1.0 - 3.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Hiring for Customer support ( Voice process ) ||1 way cab || Hyd || 3.5 Lpa || 5 days working - Rotational shifts || Eligibility Criteria :-1 yr exp into Customer care ( Preferred Banking process experience ) Education Qualification : Graduation Package :- upto 3.5 Lpa + travel allowances Location :- Hyd Work From Office 1 way cab Notice Period :- Preferred Immediate Joiners Interview Mode : Walk- in Interview rounds : HR , Assessment , Ops Share your updated resume via WhatsApp to: 96032 49769 SRAVANI - HR Email Your Updated CV : sravani12axisservices@gmail.com Refer your friends & colleagues too! Great opportunities for all!
Posted 6 days ago
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The international banking job market in India is thriving, with numerous opportunities available for job seekers looking to excel in this field. International banking professionals play a crucial role in facilitating global financial transactions, managing cross-border investments, and ensuring compliance with international regulations.
The average salary range for international banking professionals in India varies based on experience and expertise. Entry-level positions may start at around ₹4-6 lakhs per annum, while experienced professionals can earn upwards of ₹15-20 lakhs per annum.
A typical career path in international banking may involve starting as an Analyst or Associate, progressing to roles such as Manager, Director, and eventually reaching executive positions like Vice President or Managing Director.
In addition to expertise in international banking, professionals in this field may benefit from having skills such as financial analysis, risk management, regulatory compliance, and proficiency in foreign languages.
As you explore opportunities in international banking in India, remember to showcase your expertise, stay updated with industry trends, and prepare thoroughly for interviews. With dedication and preparation, you can confidently pursue a successful career in this dynamic field. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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