Talent500 is hiring for one of its client. The position involves but is not limited to: Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users, logging calls made to IT Support team and keep track of response time and outcomes Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as Laptops/Desktops/Tablets/Printers/Mobiles within given SLAs When On-Call during after hours, act as the single point of contact for the high priority Incidents and if required escalate them to the respective team within given SLAs Manage IT Support team’s tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and escalate when necessary Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems Assist with IT onboarding for new employees, including device setup, access provisioning, and orientation on IT systems Handle offboarding processes, ensuring secure deactivation of accounts and retrieval of IT assets Manage user accounts and permissions in Active Directory, Microsoft 365, and enterprise applications Document solutions, create user guides, and contribute to the IT knowledge base Educate users on IT policies, security best practices, and self-service resources Participate in IT projects and assist with system rollouts and upgrades Manage group policies and access-related issues Mandatory (critical for the Role): Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Proven at least 2 years of experience in providing technical support and troubleshooting for hardware, software, and network issues in a similar role Knowledge and experienced with remote access methods and troubleshooting methodologies Excellent experience supporting and troubleshooting Windows 10, 11, M365 Applications including Outlook, Office, OneDrive and SharePoint, Enterprise Applications, and hardware within the Microsoft infrastructure Proficiency in Active Directory for user management, password resets, and group membership administration Experience in troubleshooting user account issues in Microsoft 365 Admin Center, Entra ID, and Microsoft Endpoint Manager Knowledge of networking concepts, protocols, and troubleshooting methodologies including VPN, Wi-Fi, and DNS Strong problem-solving skills and attention to details Skills (Technical, Business, Leadership): Strong hardware support knowledge (laptops, desktops, printers, routers, etc) Exceptional customer service Great communication, both oral and written Excellent problem-solving skills and the ability to work independently or as part of a team. Attention to detail and ability to prioritize tasks in a fast-paced environment. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar) Ability to create clear technical documentation and user guides Show more Show less

About Us: Atyeti is a US-based IT services provider with global offices in Singapore, Malaysia, Hong Kong, Philippines, North Carolina, Raleigh and India- Pune, Hyderabad, Bangalore, Chennai, and Trivandrum . We work for Enterprise clients such as JP Morgan, Credit Suisse, HSBC, Citi, BOA, Dun & Bradstreet, McKinsey, Blackrock, FactSet to name a few . Also, we are implementation partner with Hashi Corp, Finastra, GCP, Snowflake. Please visit www.atyeti.com. Role: Automation Engineer Location: Mumbai Experience: 4+ Years Mode: Full-Time We are looking for an experienced Automation Engineer to join our automation development team. The ideal candidate will have a strong background in designing and building end-to-end automation solutions using UiPath and Microsoft Power Platform tools. The role involves working closely with business stakeholders to assess, design, develop, and deliver scalable automation solutions that enhance operational efficiency and business value. Responsibilities: Perform independent feasibility assessments to determine automation potential. Collaborate with business stakeholders to analyse existing processes and identify automation opportunities. Conduct requirement gathering sessions through workshops, interviews, and walkthroughs. Create clear documentation such as Process Design Documents (PDD) , user stories, and process maps. Design automation solutions aligned with business goals and prepare detailed Solution Design Documents. Develop and maintain automation workflows using UiPath and Power Platform . Ensure code quality by following development standards and conducting peer reviews. Create and execute test plans, including unit testing, integration testing, and UAT. Participate in continuous improvement efforts by identifying process optimization opportunities. Coordinate with IT and infrastructure teams to manage environment setup and deployment activities. Ensure timely delivery of assigned tasks and compliance with organizational standards and policies. Explore and propose the integration of cognitive elements like OCR, AI/ML, and image recognition into automation solutions. Required Skills: 3+ years of hands-on experience in UiPath RPA development . Strong experience with Microsoft Power Platform (Power Automate, Power Apps). UiPath certification (Advanced RPA Developer or Business Analyst) preferred. Proven experience in end-to-end automation delivery, including requirement analysis, design, development, and testing. Strong understanding of SDLC and Agile methodologies (Scrum/Kanban). Excellent communication, analytical thinking, and stakeholder management skills. Proficiency in MS Office tools. Desired Skills: Experience with Python scripting, Azure AI, Azure Apps, or VBA. Exposure to cognitive technologies like OCR, image recognition, and AI/ML integration. Familiarity with project management and collaboration tools like JIRA, Confluence, ServiceNow, and Azure DevOps. Prior experience in working with IT operations or support teams is a plus Show more Show less

Background: Avasant is a Los Angeles, California-based top management consulting and research firm providing strategic sourcing, IT and business transformation, and global development services to the global Fortune 1000. Since 2006, we have negotiated over $250B in deals with operations in over 50 countries. The firm has been recognized as "World's Best Outsourcing Advisor" by the International Association of Outsourcing Professionals (IAOP) for ten consecutive years. At the heart of Avasant is our Foundation, which is focused on women and youth empowerment through educational and entrepreneurial training and employment opportunities. The ServiceNow Solution Developer is responsible for working to develop, design and own technical solutions built upon the ServiceNow platform. The Service Now Solution Developer will provide platform administration, application development, maintenance, and technical support by using best practice ServiceNow configuration and development tools and programming techniques to create robust, ServiceNow platform-based solutions that meet or exceed client requirements. Responsibilities : Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform ServiceNow development and customizations including, but not limited to:Screen tailoring, ServiceNow Flow Designer development and workflow administration, Reports and dashboards setup, Data imports and exports, Integration (including third-party system integration), Scripting, Custom application development, Service Portal development and customization Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes Coordinate and solve complex technical data and transformation issues Obtain and analyze/interpret business requirements to design and develop sustainable solutions in ServiceNow Answer “how to” technical and application configuration questions Develop, maintain, and execute reports to ensure system operation meets performance targets Create and maintain system design and operations documentation and knowledge bases Qualifications : BTech degree in Information Technology/Computer Science or equivalent combination of education and experience 3-5 years of demonstrated experience in ServiceNow development, configuration, and administration, including but not limited to successful deployments as lead Other Requirements Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy Adaptable to change and able to work independently and as part of a team Manage and prioritize work effectively with minimal supervision What Avasant Offers Entrepreneurial environment, with the ability to lead and drive new initiatives to further personal andorganizational goals International exposure and a chance to work with global clients, including some of the largest multinationals Training and mentoring on the latest business and sector practices based on market requirements Opportunity to work with and learn from an international team of industry specialists Focused programs for career development, including funding of industry certifications and skill development programs Dynamic and multicultural work environment Leadership opportunities Industry-leading compensation and benefits program Powered by JazzHR JduPS3oxyK Show more Show less

202501846 Thane, Maharashtra, India Bevorzugt Description Summary: Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization. SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW. This includes: Managing a more automated and integrated model linked with financial data Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements Supporting improved integrated solutions with service delivery model Supporting integration with financial information to drive cost savings or provide insights to procurement negations related to audits / software license renewals It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software Role: Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDB Develop, run and distribute reports for software compliance, inventory, and financial data Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool Maintain automated discovery tools and complete manual data entry to ensure a complete CMDB Assist in the development and improvement of SACM policies, processes, and procedures Identify and drive license optimization opportunities Govern our SACM data ownership framework Assist in external vendor audits Manage SACM response for annual SOC II compliance audit Respond to SACM requests for client audits Qualifications Requirements: 7+ years of experience in IT 3+ years’ experience in SACM, configuration management or a data administration role ITIL, ServiceNow, Flexera and Microsoft Suite preferred Strong experience with data and an analytical mindset that can contribute to the data analysis of the SACM tool with the aim to improve its overall quality and governance. Understands data challenges in complex integration and data-driven programs. Ability to analyze and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders. Excellent communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders. You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership Experience with ServiceNow is a plus.

Job Title: Technical Debt Project Manager Location – Bangalore Experience 5-7 yrs Position Summary: We are seeking a proactive and analytical Technical Debt Project Manager to oversee the health, cost, and strategic alignment of the IT portfolio supporting our Sales, Marketing & Customer Support (SM&CS) functions. This role is responsible for reporting on portfolio size and Total Cost of Ownership (TCO) , ensuring each asset in the CMDB has a clear strategy, and supporting domain owners in maintaining a fit-for-purpose IT landscape. The role also plays a key part in identifying and reducing shadow IT across global and local operations, eliminating Cyber Security risks. Key Responsibilities: Portfolio Oversight & Reporting Maintain an accurate and up-to-date view of the SM&CS IT portfolio, including applications, platforms, and tools. Report regularly on portfolio size, TCO , tech debt reduction (portfolio fitness) and asset utilization using Tableau dashboards . Track and communicate portfolio trends, risks, and opportunities to senior stakeholders. Strategic Asset Management Ensure each asset in the CMDB has a defined strategy (Tolerate, Invest, Migrate, Eliminate) based on the Gartner TIME framework or equivalent. Collaborate with domain owners to assess portfolio fitness and identify rationalization opportunities. Collaborate with Cyber Security to assess portfolio vulnerabilities. Governance & Shadow IT Control Partner with global and local teams to identify and mitigate shadow IT risks. Promote adherence to IT governance standards and ensure alignment with DCR Architect Director, Cyber Security & Data Risk Leader. Facilitate regular reviews with domain owners to validate asset ownership, compliance, and strategic fit. Stakeholder Engagement Operate effectively in a matrixed organization , coordinating with business, IT, and regional teams. Prepare and deliver executive presentations to communicate portfolio insights and strategic recommendations. Required Qualifications: Hard Skills: Strong IT culture and understanding of enterprise systems in Sales, Marketing, and Customer Support domains. Experience with IT asset lifecycle management and CMDB governance. Proficiency in BI tools such as Tableau or Power BI for dashboard creation and data storytelling. Understanding of the Gartner TIME framework or similar methodologies for application portfolio management. Familiarity with tools like ServiceNow or other ITFM/CMDB platforms and LeanIX (EA tool). Soft Skills: Comfortable navigating matrixed, global organizations with multiple stakeholders. Excellent communication and executive presentation skills. Strong analytical mindset with the ability to synthesize complex data into actionable insights. Collaborative, structured, and results-oriented approach to problem-solving. Preferred Qualifications: Bachelor’s or Master’s degree in Information Systems, Business, or Engineering. Certifications such as ITIL, TOGAF, or PMP are a plus. Experience in large-scale IT transformation or digital enablement projects in a B2B or industrial context. Why Join Us? Be a key player in shaping the digital future of customer-facing functions. Work in a dynamic, purpose-driven organization committed to innovation and sustainability. Collaborate with global teams and access world-class learning and development opportunities. Qualifications About Us Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk. Great people make Schneider Electric a great company. We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY Our EEO statement : Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct Primary Location : IN-Karnataka-Bangalore Schedule : Full-time Unposting Date : Ongoing

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Software Dev Engineer II Do you love building intelligent, configurable systems using diverse set of state-of-the-art technologies? Are you interested in building a self-service solutions to help security analysts monitor and act on cyber security events for hundreds and thousands of sensors? Are you interested in driving the governance and compliance charter for the whole company? Want to join a team that has a great reputation for addressing issues with Cyber Security? The Cyber Security development team in Expedia helps secure the company by providing solutions majorly for Cybersecurity Incident detection and response (i.e. cyber-attacks), Security Vulnerability Management, Physical Security and Security Compliance & Governance. The team has developed an in-house security data platform (over AWS Cloud infrastructure) to help the Cyber Response, Physical Security, Governance, Risk and Compliance teams to perform their security operations with efficiency and speed. You will build highly available systems that scale to hundreds and thousands of security events. You will be an important part of a growing team using the latest technology to protect our business, our customers, our business partners, and improve our customer experience, empowering the whole EG Security pillar. What you’ll do: Design, and develop new platform services to expand capabilities of our Security Platform Create resilient, fault tolerant, highly available systems Own and deliver tested and optimized high-performance code for a distributed messaging, event, and vulnerability management environment. Participate in the resolution of production issues and lead efforts toward solutions. Contribute to vigilantly rewriting, refactoring, and perfecting code. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. Build tools that utilize the data pipeline to deliver meaningful insights into customer acquisition, operational efficiency, and other key business performance metrics. Work with partners including the Architecture, Product, Data, and Design teams to assist with data-related technical issues and support their data infrastructure needs. Technologies what we use: Java, Python, Spark, AWS, Azure, Kafka, Airflow, MySQL, React, MongoDB, Redshift, Grafana, ServiceNow, Tableau. Who are you: Bachelor's in computer science or related technical fields; or Equivalent related professional experience 2+ years of experience in software development (SDLC), preferably on Service-Oriented Architecture (SOA) Coding proficiency in at least one modern programming language (Java preferably, Scala, Python etc.) and exposure to RBDMS/NoSQL solutions Strong object oriented programming concepts and background in data structures and algorithms Experience with automated testing, including unit, functional, integration & performance/load testing Experience of using cloud services (e.g. AWS, Azure, etc.) Experience working with Agile/Scrum methodologies Ability to thrive in a dynamic, collaborative and fast paced environment Strong interpersonal skills as well as strong problem-solving and analytical skills Experience with Security tools/applications is a plus Experience with eCommerce industry is a plus Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. India - Haryana - Gurgaon Technology Full-Time Regular 06/17/2025 ID # R-96154

Job ID R-229455 Date posted 06/17/2025 Job Title: Consultant - Platform Engineer Career Level - C3 Introduction to role AstraZeneca is seeking an IT Integration Engineer to join our R&D IT Team. This role involves managing and maintaining our GxP-compliant product integrations, which are part of our Clinical Development Platforms and used across all therapeutic areas. As a member of our OCD Integration team, you will collaborate with Product Leads, DevOps Leads, and technical engineers to drive innovation and efficiency. Accountabilities Key Responsibilities: Build Integration pipelines in alignment with Standard architectural patterns. Create reusable artefacts wherever possible. Build User Guides and Best-practice for Tool adoption and usage. Utilize vendor-based products to build optimal solutions. Provide full-lifecycle tooling guidance and reusable artefacts to product teams. Collaborate with Integration Lead and vendor teams to build and manage integrations. Participate in continuous improvement discussions with business and IT stakeholders as part of the scrum team. Solve day-to-day BAU Tickets. Essential Skills/Experience At least 4-6 years of experience & hands-on in Snaplogic & its associated Snap Packs. At least 2+ years of experience related to API Terminologies and API Integration – preferably Mulesoft. Excellent SQL knowledge pertaining to Relational databases including RDS, Redshift, PostGres, DB2, Microsoft SQL Server, DynamoDB. Good understanding of ETL pipeline design. Adherence to IT Service Delivery Framework on AD activities. Ability to organize and prioritize work, meet deadlines, and work independently. Strong problem-solving skills. Experience with process tools (JIRA, Confluence). Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds. Experience working in agile teams using methodologies such as SCRUM, Kanban, and SAFe. Experience in integrating CI/CD processes into existing Change & Configuration Management scope (i.e., ServiceNow & Jira). Desirable Skills/Experience ITIL practices (change management, incident and problem management, and others). Experience in GxP or SOx regulated environments. Proficiency in developing, deploying, and debugging cloud-based applications using AWS. Exposure to AWS Cloud Engineering and CI/CD tools (such as Ansible, GitHub Actions, Jenkins). Exposure to Infrastructure As Code (CloudFormation, Terraform). Good understanding of AWS networking and security configuration. Passion for learning, innovating, and delivering valuable software to people. Experience with dynamic dashboards (e.g., PowerBI). Experience in Python programming. - Experience with Snaplogic & Mulesoft integration platforms - Administration (nice to have). When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we leverage technology to impact patients and ultimately save lives. We are a purpose-led global organization that pushes the boundaries of science to discover and develop life-changing medicines. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Ready to make a difference? Apply now! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Consultant - Platform Engineer Posted date Jun. 17, 2025 Contract type Full time Job ID R-229455 APPLY NOW Why choose AstraZeneca India? Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. Who do we look for? Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. Success Profile Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. 0% Tech innovators Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. 0% Ownership takers If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. 0% Challenge seekers Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. 0% Proactive collaborators Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. Responsibilities Job ID R-229455 Date posted 06/17/2025 Job Title: Consultant - Platform Engineer Career Level - C3 Introduction to role AstraZeneca is seeking an IT Integration Engineer to join our R&D IT Team. This role involves managing and maintaining our GxP-compliant product integrations, which are part of our Clinical Development Platforms and used across all therapeutic areas. As a member of our OCD Integration team, you will collaborate with Product Leads, DevOps Leads, and technical engineers to drive innovation and efficiency. Accountabilities Key Responsibilities: Build Integration pipelines in alignment with Standard architectural patterns. Create reusable artefacts wherever possible. Build User Guides and Best-practice for Tool adoption and usage. Utilize vendor-based products to build optimal solutions. Provide full-lifecycle tooling guidance and reusable artefacts to product teams. Collaborate with Integration Lead and vendor teams to build and manage integrations. Participate in continuous improvement discussions with business and IT stakeholders as part of the scrum team. Solve day-to-day BAU Tickets. Essential Skills/Experience At least 4-6 years of experience & hands-on in Snaplogic & its associated Snap Packs. At least 2+ years of experience related to API Terminologies and API Integration – preferably Mulesoft. Excellent SQL knowledge pertaining to Relational databases including RDS, Redshift, PostGres, DB2, Microsoft SQL Server, DynamoDB. Good understanding of ETL pipeline design. Adherence to IT Service Delivery Framework on AD activities. Ability to organize and prioritize work, meet deadlines, and work independently. Strong problem-solving skills. Experience with process tools (JIRA, Confluence). Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds. Experience working in agile teams using methodologies such as SCRUM, Kanban, and SAFe. Experience in integrating CI/CD processes into existing Change & Configuration Management scope (i.e., ServiceNow & Jira). Desirable Skills/Experience ITIL practices (change management, incident and problem management, and others). Experience in GxP or SOx regulated environments. Proficiency in developing, deploying, and debugging cloud-based applications using AWS. Exposure to AWS Cloud Engineering and CI/CD tools (such as Ansible, GitHub Actions, Jenkins). Exposure to Infrastructure As Code (CloudFormation, Terraform). Good understanding of AWS networking and security configuration. Passion for learning, innovating, and delivering valuable software to people. Experience with dynamic dashboards (e.g., PowerBI). Experience in Python programming. - Experience with Snaplogic & Mulesoft integration platforms - Administration (nice to have). When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we leverage technology to impact patients and ultimately save lives. We are a purpose-led global organization that pushes the boundaries of science to discover and develop life-changing medicines. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Ready to make a difference? Apply now! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. APPLY NOW Explore the local area Take a look at the map to see what’s nearby. Reasons to Join Thomas Mathisen Sales Representative Oslo, Norway Christine Recchio Sales Representative California, United States Stephanie Ling Sales Representative Petaling Jaya, Malaysia What we offer We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you. Lifelong learning Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still. Autonomy and reward Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package. Health and wellbeing An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority. Inclusion and diversity Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

Job Summary The Head of Global IT Service Assurance is a senior leadership role responsible for overseeing centralized IT service delivery and assurance functions across the enterprise. This role ensures consistent, high-quality IT services globally by leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, the role fosters a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Areas Of Responsibility Service Strategy Development: Architect and drive the implementation of a comprehensive service assurance strategy that encompasses all facets of IT service delivery. This involves staying abreast of industry trends and incorporating innovative practices to ensure the service strategy remains relevant and effective in meeting the dynamic needs of the business. The role requires continuous assessment and refinement of service delivery models to enhance operational efficiency and customer satisfaction Service Desk Management: Strategically oversee the global IT service desk operations, ensuring seamless coordination and efficient escalation processes for complex L2 and L3 support issues. This includes maintaining robust communication channels with outsourced L1 support teams, ensuring they are equipped with the necessary tools and knowledge to escalate issues appropriately. The role also involves managing and coordinating the activities of the Lead Global Service Desk for Infrastructure, Enterprise & Business Applications, Manufacturing, Quality & R&D, ensuring consistent service delivery across all domains Quality Assurance: Develop and implement a robust quality assurance framework that sets high standards for service delivery processes. Utilize advanced analytics to continuously monitor service performance, evaluate process efficiency, and identify trends that may indicate underlying issues. This responsibility includes establishing key performance indicators (KPIs), conducting regular performance reviews, and implementing corrective actions to address any service delivery gaps Compliance & Standards: Ensure rigorous adherence to industry regulations and internal standards by establishing comprehensive compliance monitoring systems. This includes developing and implementing procedures that support audit readiness, conducting regular compliance assessments, and proactively managing risks. The role involves collaborating with the Lead - Audit Change & Service Catalogue to ensure compliance with audit requirements and maintaining up-to-date documentation to support regulatory inspections Process Optimization: Conduct thorough process evaluations, identify bottlenecks or inefficiencies, and implement innovative solutions that improve responsiveness, reduce downtime, and enhance user satisfaction. This involves leveraging industry best practices and emerging technologies to streamline service delivery processes and drive continuous improvement. The role requires close collaboration with the Lead - Master Data Management to ensure accurate and efficient data handling processes Team Leadership: Lead and mentor a diverse team of IT service professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, ensuring they have the necessary skills and resources to perform their roles effectively. This includes setting performance expectations, offering professional development opportunities, and recognizing and rewarding achievements Key Responsibilities 1. Service Strategy Development Design and implement a global service assurance strategy across all service domains. Integrate industry best practices, innovation, and digital enablers into service delivery models. Continuously assess service maturity and alignment with evolving business needs. 2. Global Service Desk Management Lead the global service desk operations across L1-L3 tiers, including infrastructure, enterprise apps, and manufacturing domains. Govern escalation workflows, SLA adherence, and seamless issue resolution in collaboration with internal and outsourced teams. Ensure 24x7 operational support for business-critical environments. 3. Quality Assurance & Performance Monitoring Build a robust quality assurance framework supported by data analytics. Define, measure, and report KPIs for incident resolution, user satisfaction, and SLA compliance. Implement continual service improvement (CSI) programs. 4. Compliance, Risk & Audit Readiness Ensure audit preparedness and compliance to ITSM, GxP, SOX, and internal governance policies. Collaborate with Change & Audit teams to ensure adherence and documentation. Drive proactive risk identification and mitigation in service operations. 5. Process Optimization & Standardization Conduct end-to-end ITSM process assessments to reduce inefficiencies and enable scalability. Partner with Master Data Management and PMO teams to align service workflows and reporting. Introduce automation, AI/ML, and self-service capabilities to enhance service assurance maturity. 6. Leadership & Talent Development Lead a distributed global team of service delivery managers and specialists. Mentor team members, build 2nd-line leadership depth, and drive a performance-driven culture. Promote cross-functional collaboration and skill development across regions. Specialized Knowledge Requirements ITIL-based IT Service Management Experience in managing 24x7 global service desks Advanced knowledge of service assurance metrics, ITSM tools, and root cause analysis Familiarity with compliance in regulated environments (e.g., GxP, SOX) Strong understanding of continuous improvement methodologies and digital service innovation Nature of Communication Strategic updates to executive stakeholders Formal documentation for audits and compliance SLA discussions, QBRs, and governance meetings with partners and vendors Role Played in Negotiations Lead or co-lead for contract SLAs, penalty clauses, and governance framework definitions Collaborate with Procurement and Legal for MSP and OEM commercial terms Key Decision-Making Areas Service design and delivery frameworks Platform and vendor selection for ITSM tools Performance targets and KPI thresholds Team structure and hiring decisions across service assurance functions Key Challenges for the Role Managing consistent service experience across time zones, regions, and functions Coordinating complex escalations between internal teams and third-party vendors Balancing automation with personalized user support models Scaling service assurance maturity while maintaining agility and cost-effectiveness Extent and Nature of Innovation Required for the Role High: Requires ongoing innovation in automation, observability, and self-service platforms Adoption of AI-based service management and predictive analytics Building a digital-first service culture while maintaining regulatory rigor Job Requirements Educational Qualifications: Master's degree in Information Technology, Computer Science, or related field Certifications: ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Experience: Minimum 10 years in IT service delivery/assurance leadership roles Proven experience managing global service operations in complex enterprise environments Skills: Service strategy development and KPI-driven operations Process excellence and root cause analysis Vendor governance and stakeholder management Team leadership across geographies Travel Estimate 30% Job Scope Internal Interactions (within the organization) CIO, Lead – IT Infrastructure NAM, ITBPs, PMO, Digital CoE. Internal Stakeholders and Nature of Interaction CIO: Strategic alignment and reporting IT Ops Team: Escalation handling and root cause resolution PMO: Project governance, service transition, and dashboarding IT Business Partners (ITBPs): Demand planning, user experience feedback, and escalation management External Interactions (outside the organization) External Stakeholders and Nature of Interaction MSPs and Support Vendors: Service delivery performance management and governance Tool Vendors and OEMs: Platform updates, escalations, and innovation inputs Auditors and Regulatory Inspectors: ITSM audits, evidence sharing, compliance tracking External Interaction % ~30% of role involves external collaboration, including vendor governance, audits, and technology discussions Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) IT budget adherence, budget planning, execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Skills As mentioned above Experience Minimum 15+ years in IT service delivery/assurance leadership roles. Proven experience managing global service operations in complex enterprise environments Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Career Family - TechOps -CloudOps Role Type - Cloud Operation Engineer - AWS and Azure The opportunity We are looking for a Staff CloudOps Engineer with 1-3 years of hands-on experience in AWS and Azure environments. The primary focus of this role is supporting DevOps practices, including CI/CD pipelines, automation scripting, and container orchestration. The role also involves contributing to basic cloud infrastructure management and support. You will assist in troubleshooting, support deployment pipelines, and participate in operations across cloud-native environments. Your Key Responsibilities Assist in resolving infrastructure and DevOps-related incidents and service requests. Support CI/CD pipeline operations and automation workflows. Implement infrastructure as code using Terraform. Monitor platform health using native tools like AWS CloudWatch and Azure Monitor. Collaborate with CloudOps and DevOps teams to address deployment or configuration issues. Maintain and update runbooks, SOPs, and automation scripts as needed. Skills And Attributes For Success Working knowledge of AWS and Azure core services. Experience with Terraform; exposure to CloudFormation or ARM templates is a plus. Familiarity with Docker, Kubernetes (EKS/AKS), and Helm. Basic scripting in Bash; knowledge of Python is a plus. Understanding of ITSM tools such as ServiceNow. Knowledge of IAM, security groups, VPC/VNet, and basic networking. Strong troubleshooting and documentation skills. To qualify for the role, you must have 1-3 years of experience in CloudOps, DevOps, or cloud infrastructure support. Hands-on experience in supporting cloud platforms like AWS and/or Azure. Familiarity with infrastructure automation, CI/CD pipelines, and container platforms. Relevant cloud certification (AWS/Azure) preferred. Willingness to work in a 24x7 rotational shift-based support environment. No location constraints Technologies and Tools Must haves Cloud Platforms: AWS, Azure Infrastructure as Code: Terraform (hands-on) CI/CD: Basic experience with GitHub Actions, Azure DevOps, or AWS CodePipeline Containerization: Exposure to Kubernetes (EKS/AKS), Docker Monitoring: AWS CloudWatch, Azure Monitor Scripting: Bash Incident Management: Familiarity with ServiceNow or similar ITSM tool Good to have Templates: CloudFormation, ARM templates Scripting: Python Security: IAM Policies, RBAC Observability: Datadog, Splunk, OpenTelemetry Networking: VPC/VNet basics, load balancers Certification: AWS/Azure (Associate-level preferred) What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title- Head Projects & CoE Job Summary The Head – Projects & CoE is responsible for leading the global project management office (PMO), ensuring high-quality delivery of IT infrastructure, cybersecurity, cloud, and service assurance initiatives across geographies. This role establishes standardized project governance, enforces delivery frameworks, and builds a Center of Excellence (CoE) for project delivery, agile maturity, and tool adoption. The incumbent acts as a strategic advisor to the CIO and IT leadership for project prioritization, cross-functional alignment, risk mitigation, and benefit realization. Areas Of Responsibility Key Responsibilities Project Governance & Delivery Oversight Define, enforce, and monitor global project management standards and delivery frameworks. Set up governance cadence including SteerCos, QBRs, milestone reviews, and benefit realization checkpoints. Drive portfolio-level risk management, timeline assurance, and program visibility. CoE Development & Capability Building Build and manage a Project Management Center of Excellence to provide tools, training, and playbooks for agile and hybrid delivery models. Promote project manager certification programs (PMP, Agile, PRINCE2, etc.) across the IT team. Tooling & Automation Enablement Implement and maintain project portfolio tools (e.g., Smartsheet, MS Project, Jira, ServiceNow PPM). Create real-time dashboards and scorecards for leadership visibility and performance tracking. Program Leadership Oversee strategic initiatives including global infra transformation, AD consolidation, and tool modernization. Act as the program lead for cross-functional and multi-region delivery initiatives. Stakeholder Engagement & Communication Partner with CIO, CFO, PMO, Digital CoE, and regional IT leaders for investment alignment and prioritization. Support ITBPs and Finance with status reporting, budget utilization, and ROI insights. Specialized Knowledge Requirements Deep expertise in enterprise project delivery methodologies (Agile, Waterfall, Hybrid) Program governance and benefit realization tracking PPM tooling (e.g., Smartsheet, ServiceNow, Jira) Resource modeling and agile maturity enablement Familiarity with ITIL, COBIT frameworks for operational alignment Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Nature of Communication Executive summaries, project reviews, dashboard walkthroughs, and escalation briefings Formalized status reports, PMO metrics, and transformation milestones Contracts and SoW alignment meetings with vendors/MSPs Role Played in Negotiations Co-leads vendor contract structuring around delivery timelines, change requests, and penalty clauses Works with Legal, Procurement, and Finance to finalize service agreements and delivery scope Key Decision-Making Expected Portfolio prioritization and project selection PM tool stack adoption and change management strategy Resource deployment decisions across programs Program-level go/no-go recommendations and risk escalations Key Challenges for the Role Aligning diverse delivery models across countries and vendors Driving consistent program governance in a federated operating model Managing transformation scope creep and stakeholder expectation mismatches Standardizing documentation and reporting practices globally Extent and Nature of Innovation Required for the Role High: Championing project automation, agile governance tooling, and predictive analytics for risk management Introduction of modern dashboarding, collaboration tools, and performance scorecards Embedding a digital-first mindset and PM competency uplift across the organization Job Requirements Educational Qualification: Master's in Information Systems, Business Administration, or Engineering Certifications: PMP, PRINCE2, Agile/Scrum Master certifications (mandatory) SAFe or PPM tooling certifications (preferred) Experience: 12+ years in IT project/program delivery roles, with at least 5 years in global leadership Proven experience managing transformation programs across infra/cloud/security domains Skills: PMO operations, risk management, stakeholder engagement Delivery performance benchmarking and reporting Cross-cultural team leadership Travel Requirement: Up to 30% (depending on program deployment and vendor engagements) Travel Estimate 30% Job Scope Internal Interactions (within the organization) Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Interactions (outside the organization) External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) Project cost, timelines & budgets, estimates Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred) Skills PMO operations, risk management, stakeholder engagement. Delivery performance benchmarking and reporting. Cross-cultural team leadership Experience 15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred) Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Career Family - TechOps -CloudOps Role Type - Cloud Operation Engineer - AWS and Azure The opportunity We are looking for a Staff CloudOps Engineer with 1-3 years of hands-on experience in AWS and Azure environments. The primary focus of this role is supporting DevOps practices, including CI/CD pipelines, automation scripting, and container orchestration. The role also involves contributing to basic cloud infrastructure management and support. You will assist in troubleshooting, support deployment pipelines, and participate in operations across cloud-native environments. Your Key Responsibilities Assist in resolving infrastructure and DevOps-related incidents and service requests. Support CI/CD pipeline operations and automation workflows. Implement infrastructure as code using Terraform. Monitor platform health using native tools like AWS CloudWatch and Azure Monitor. Collaborate with CloudOps and DevOps teams to address deployment or configuration issues. Maintain and update runbooks, SOPs, and automation scripts as needed. Skills And Attributes For Success Working knowledge of AWS and Azure core services. Experience with Terraform; exposure to CloudFormation or ARM templates is a plus. Familiarity with Docker, Kubernetes (EKS/AKS), and Helm. Basic scripting in Bash; knowledge of Python is a plus. Understanding of ITSM tools such as ServiceNow. Knowledge of IAM, security groups, VPC/VNet, and basic networking. Strong troubleshooting and documentation skills. To qualify for the role, you must have 1-3 years of experience in CloudOps, DevOps, or cloud infrastructure support. Hands-on experience in supporting cloud platforms like AWS and/or Azure. Familiarity with infrastructure automation, CI/CD pipelines, and container platforms. Relevant cloud certification (AWS/Azure) preferred. Willingness to work in a 24x7 rotational shift-based support environment. No location constraints Technologies and Tools Must haves Cloud Platforms: AWS, Azure Infrastructure as Code: Terraform (hands-on) CI/CD: Basic experience with GitHub Actions, Azure DevOps, or AWS CodePipeline Containerization: Exposure to Kubernetes (EKS/AKS), Docker Monitoring: AWS CloudWatch, Azure Monitor Scripting: Bash Incident Management: Familiarity with ServiceNow or similar ITSM tool Good to have Templates: CloudFormation, ARM templates Scripting: Python Security: IAM Policies, RBAC Observability: Datadog, Splunk, OpenTelemetry Networking: VPC/VNet basics, load balancers Certification: AWS/Azure (Associate-level preferred) What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Career Family - TechOps -CloudOps Role Type - Cloud Operation Engineer - AWS and Azure The opportunity We are looking for a Staff CloudOps Engineer with 1-3 years of hands-on experience in AWS and Azure environments. The primary focus of this role is supporting DevOps practices, including CI/CD pipelines, automation scripting, and container orchestration. The role also involves contributing to basic cloud infrastructure management and support. You will assist in troubleshooting, support deployment pipelines, and participate in operations across cloud-native environments. Your Key Responsibilities Assist in resolving infrastructure and DevOps-related incidents and service requests. Support CI/CD pipeline operations and automation workflows. Implement infrastructure as code using Terraform. Monitor platform health using native tools like AWS CloudWatch and Azure Monitor. Collaborate with CloudOps and DevOps teams to address deployment or configuration issues. Maintain and update runbooks, SOPs, and automation scripts as needed. Skills And Attributes For Success Working knowledge of AWS and Azure core services. Experience with Terraform; exposure to CloudFormation or ARM templates is a plus. Familiarity with Docker, Kubernetes (EKS/AKS), and Helm. Basic scripting in Bash; knowledge of Python is a plus. Understanding of ITSM tools such as ServiceNow. Knowledge of IAM, security groups, VPC/VNet, and basic networking. Strong troubleshooting and documentation skills. To qualify for the role, you must have 1-3 years of experience in CloudOps, DevOps, or cloud infrastructure support. Hands-on experience in supporting cloud platforms like AWS and/or Azure. Familiarity with infrastructure automation, CI/CD pipelines, and container platforms. Relevant cloud certification (AWS/Azure) preferred. Willingness to work in a 24x7 rotational shift-based support environment. No location constraints Technologies and Tools Must haves Cloud Platforms: AWS, Azure Infrastructure as Code: Terraform (hands-on) CI/CD: Basic experience with GitHub Actions, Azure DevOps, or AWS CodePipeline Containerization: Exposure to Kubernetes (EKS/AKS), Docker Monitoring: AWS CloudWatch, Azure Monitor Scripting: Bash Incident Management: Familiarity with ServiceNow or similar ITSM tool Good to have Templates: CloudFormation, ARM templates Scripting: Python Security: IAM Policies, RBAC Observability: Datadog, Splunk, OpenTelemetry Networking: VPC/VNet basics, load balancers Certification: AWS/Azure (Associate-level preferred) What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Overview Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Job Summary We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders. Key Responsibilities Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform. Monitor application health, logs, and alerts to proactively identify issues. Learn and adopt AI-enabled tools/techniques for quick and effective solutions Investigate and resolve user-reported incidents within defined SLAs. Perform routine operational tasks such as application restarts, configuration changes, and deployment validations. Coordinate with internal technical teams and external vendors for issue resolution. Document incidents, solutions, and standard operating procedures (SOPs). Participate in root cause analysis and contribute to continuous improvement initiatives. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in application or IT support roles. Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana). Strong troubleshooting and analytical skills. Good understanding of SQL and scripting (e.g., Shell, Python) is a plus. Excellent verbal and written communication skills. Work Schedule: Rotational Shifts This role involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per shift schedule. Ability to handle responsibilities independently during off-hours. Preferred Qualifications Experience in supporting SaaS or cloud-based applications. ITIL Foundation certification. Prior experience working in a global support environment. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Show more Show less

The Opportunity As a member of the Global People Services (GPS) team, you will play a meaningful role in the Global Operations Team. The ideal candidate is someone who thrives in a fast paced environment, is comfortable with ambiguity, and is motivated by finding creative and scalable ways to tackle problems. This role will be based in Bangalore office and will report to the Manager, Global People Services. This is a hybrid role that will require in-office presence at least 2-3 times a week. People Team at Nutanix The Global People Services (GPS) team is responsible for delivering high-quality services to employees across various employment lifecycle and people program needs, including compensation, benefits, employee relations, recruitment, training and development, payroll, and compliance. They work collaboratively with other teams within the People Team and relevant stakeholders throughout the organization to ensure a seamless employee experience and uphold compliance with employment laws and regulations. The GPS team operates in a fast-paced environment and thrives on finding creative solutions to challenges. They are dedicated to continuously improving the delivery of people services and strive for excellence in their work. Your Role Handle HR transactions with close supervision, including but not limited to changes relating to the employee lifecycle: ie. employee personal information changes, start date changes, payroll, absence management and any ad-hoc letters preferably worked on EMEA processes Maintain Employee’s Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date. Follows established data input deadlines for time-sensitive processes, such as payroll. Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization. Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement. Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information. Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis. What You Will Bring A bachelor's degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes. Demonstrate good communication and collaboration skills. Proficiency in data analysis and reporting on KPIs. Demonstrate good time management skills. Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus. ServiceNow experience preferable Show more Show less

Role : Service Now Engineer Location : Bengaluru / Hyderabad Must Have Skills Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who shows the ability to support the platform as an administrator. As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participate in review, refine and document these for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triaging the incidents and evaluating any requests that come in. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesnt wait for work to be assigned to them but goes after work to improve the team and their performance. This includes, but is not limited to the following : Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues Ability to troubleshoot and resolve ServiceNow incidents A deep understanding of how ServiceNow works, and how it is configured Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance User Administration including Groups, Roles and access issues Administer ServiceNow Code Releases Perform ServiceNow Upgrades including facilitating testing and the Skip process Installing and updating plugins Diagnosing Discovery issues Familiarity with Service Mapping and its operation including troubleshooting maps that fail Managing ServiceNow licenses and license reporting The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues The ability to read code and notify Developers when their code has a defect Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department Must be able to apply ServiceNow Patches Must be able to facilitate Clone Downs as well as backups and restores Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders Must have experience securing passwords in a vault Must be able to perform Disaster Recovery Testing Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles Must be able to learn new skills as needed Must stay current with the latest ServiceNow best practices Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values Ability to work independently Supervisory Responsibilities And Responsibilities Monitor and manage incident work queue Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on the ServiceNow platform. The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Knowledge & Skills Required Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required Knowledge of ServiceNow Architecture Knowledge of ITOM processes Technical Skills Must Have : Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Bachelors Degree in Computer Science or equivalent experiences Technical Skills To Have ITIL v4+ certification ServiceNow CIS SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification ServiceNow CIS Service Mapping (ref:hirist.tech) Show more Show less

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 Year(s) Of Experience Is Required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in iterative design processes, ensuring that applications align with business objectives while maintaining a focus on user experience and efficiency. Your role will also include testing and validating applications to ensure they meet the defined requirements, ultimately contributing to the successful delivery of projects that enhance operational capabilities. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Collaborate with stakeholders to refine application requirements and design specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of application design principles and methodologies. - Experience in gathering and analyzing business requirements. - Familiarity with user interface design and user experience best practices. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Hyderabad office. - A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Show more Show less

Job Title : Epic Reporting and BI Analyst Location : Hyderabad Experience : 3 to 6 Years Job Type : Full-Time Department : IT/Healthcare Technology Job Summary We are looking for a detail-oriented and experienced Epic Reporting and BI Analyst to provide essential support within our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems, particularly Epic Caboodle and Epic Cogito, and be able to support clinical teams by resolving issues, optimizing workflows, and ensuring the smooth operation of Epic applications. Key Responsibilities Develop and manage Epic reports and build reports for Epic Caboodle, Epic Cogito, and other Epic modules. Serve as the primary point of contact for clinicians and end-users facing technical challenges with Epic systems. Identify, document, and escalate complex issues to senior support teams as needed. Collaborate with IT, data analysts, and clinical stakeholders to maintain the integrity, availability, and performance of Epic applications. Assist in the deployment of system upgrades, enhancements, and configuration changes to enhance the user experience. Support data extraction, reporting, and analytics using Epic Cogito and Caboodle, ensuring timely and accurate delivery of healthcare data. Stay up to date with Epic best practices and offer training and guidance to end-users when necessary. Monitor system performance, proactively identifying and resolving potential issues that could disrupt clinical workflows. Adhere to ITIL service management practices, including incident, problem, and change management. Document troubleshooting procedures and create knowledge base articles to improve service desk efficiency. Required Qualifications Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field, or equivalent work experience. Minimum of 5 years of experience working with Epic Systems in a support or analyst capacity. Strong proficiency in Epic Caboodle and Epic Cogito, with experience in data modelling, ETL processes, and reporting. Familiarity with Epics clinical modules and their impact on patient care workflows. Experience with SQL queries, reporting tools (Analytics & BI), and business intelligence platforms is a plus. Proven ability to diagnose, troubleshoot, and resolve technical issues related to Epic systems. Excellent communication skills and the ability to work effectively with clinicians, IT teams, and business stakeholders. Epic certifications in relevant modules (Caboodle, Cogito, or others) are highly preferred. Experience in Data Modelling and Data Warehouse & experience with SQL Server Integration Services and SQL Server Reporting Services. Preferred Qualifications Experience working in a healthcare IT setting or supporting clinical service desks. Knowledge of IT ticketing systems such as ServiceNow or Jira. Understanding of healthcare compliance regulations (HIPAA, HITECH, etc.). Ability to thrive in a fast-paced environment and demonstrate strong problem-solving abilities. (ref:hirist.tech) Show more Show less

Job Summary CMDB MUST REQUIRED APP Engine MUST REQUIRED We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform to support IT Service Management (ITSM), IT Operations Management (ITOM), HRSD, CSM, or other modules as needed. The ideal candidate will have hands-on experience in ServiceNow development and a strong understanding of ITIL processes. Key Responsibilities Design, develop, and implement ServiceNow applications and modules. Customize ServiceNow applications and facilitate the rollout of new applications and modules. Perform integrations and process automation using ServiceNow Orchestration and Flow Designer. Collaborate with business analysts and process owners to understand requirements and translate them into technical solutions. Maintain and support existing ServiceNow applications and conduct performance tuning as needed. Develop scripts including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows. Manage update sets and coordinate application deployments. Ensure best practices are followed for coding standards, security, and testing. Create and maintain technical documentation. Requirements Must-Have Skills : 5+ years of hands-on development experience in ServiceNow. Proficient with JavaScript, REST/SOAP APIs, HTML/CSS, and GlideScript. Experience in at least one of the ServiceNow modules: ITSM, ITOM, HRSD, SecOps, or CSM. Strong understanding of ServiceNow architecture and data model. Knowledge of Agile development methodologies. Familiarity with ServiceNow's Common Service Data Model (CSDM). Preferred ServiceNow Certified System Administrator (CSA) Required. ServiceNow Certified Application Developer Preferred. Experience with ServiceNow Integrations (e.g., via MID Servers, IntegrationHub, REST). Exposure to ServiceNow App Engine Studio and Scoped Applications. Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Self-starter with a proactive attitude and attention to detail. Benefits Competitive salary and performance bonuses. Health, dental, and vision insurance. Flexible working hours and remote work options. Opportunities for training and certifications. (ref:hirist.tech) Show more Show less

Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth We are looking for a highly organized and service-oriented Associate, People Group Shared Services COE to support our global HR operations team. The ideal candidate will have hands-on experience in HR case management systems, inbox management, onboarding and offboarding processes, I-9 compliance, and Workday data processing. This role will serve as a first point of contact for employees and managers, ensuring efficient HR support and timely resolution of HR-related inquiries across regions. As an Associate, People Group Shared Services COE, you will be supporting common people group transactions to ensure People Group, business leaders and team members are supported in a timely manner in order for Ryan to focus on business priorities. This position involves handling a variety of HR-related tasks such as resolving employee inquiries, data audits and form processing, and basic reporting and tracking while contributing to the overall efficiency of People processes. Job Description Duties and responsibilities, as they align to Ryan’s Key Results People Create a positive team experience. Respond and provide timely assistance to employee and manager People related inquiries. Support key People processes, including employee life cycle events from onboarding to offboarding. Client Monitor and manage shared HR inboxes, triaging and responding to inquiries in a timely and professional manner. Handle HR requests using ticketing systems (e.g., ServiceNow, Zendesk, Ivanti), ensuring accurate tracking, categorization, and resolution within SLA. Provide day-to-day support for global HR operations, including navigation assistance for employees and managers across multiple regions. Accurately process and maintain employee data in Workday, including hires, terminations, job changes, and organizational updates. Coordinate the end-to-end onboarding and offboarding process, ensuring compliance with checklists, stakeholder communication, and system updates. Manage the collection, verification, and storage of I-9 documents in line with legal and audit requirements. Maintain documentation and SOPs; recommend and support improvements in HR service delivery processes. Generate standard reports and respond to ad-hoc data requests as needed. Value Determine appropriate action to resolve duplicate, inaccurate or unclear information. Completes tasks assigned by leadership with a sense of urgency and confidentiality where needed. Education And Experience Bachelor’s degree in human resources, Business Administration, or a related field 0 to 3 years of experience in HR operations, HR shared services, or similar support roles; Computer literate with experience with Microsoft Office. HRMS experience (Workday preferred). Computer Skills To perform this job successfully, an individual must have intermediate skills in Microsoft® Word, Excel, Outlook, Teams Certificates and Licenses: None Qualifications Experience with HR ticketing/case management systems and managing shared inboxes. Solid knowledge of onboarding, offboarding, and employment documentation processes, including I-9 verification. Proficiency with Workday or a similar HRIS platform. Strong interpersonal and communication skills, with a customer-first mindset. Detail-oriented with a high level of accuracy and data integrity. Ability to manage multiple tasks in a fast-paced, deadline-driven environment. Preferred Qualifications Experience working in a global or multi-regional HR support role. Understanding of U.S. labor and employment compliance requirements. Work Environment Standard indoor working environment. Long periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the Firm. Equal Opportunity Employer: disability/veteran Show more Show less

Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less

Job Title : Lead ServiceNow Developer Experience Required : 510 Years Location : Chennai / Hyderabad / Bangalore Client : Prodapt Notice Period : Immediate to 1 Month Job Description We are looking for a skilled and experienced Lead ServiceNow Developer to join our team and drive impactful ServiceNow implementations for one of our leading clients Prodapt. The ideal candidate will have in-depth experience in ServiceNow platform development and hands-on expertise in one or more specialized modules. Key Responsibilities Lead end-to-end design, development, and deployment of ServiceNow solutions Collaborate with internal stakeholders to gather requirements and translate them into scalable technical solutions Customize and configure ServiceNow applications and modules as per client needs Provide technical leadership and mentor junior developers Ensure platform stability, performance, and adherence to best practices Participate in integration efforts with external systems and third-party tools Required Skills & Experience 5 - 10 years of experience in ServiceNow development Hands-on experience in one or more of the following modules : ITSM (IT Service Management) ITOM (IT Operations Management) HRSD (HR Service Delivery) CSM (Customer Service Management) SecOps (Security Operations) GRC (Governance, Risk, and Compliance) ITBM (IT Business Management) Strong understanding of ServiceNow architecture, workflows, and integrations Experience with scripting (JavaScript), REST/SOAP APIs, and data modeling in ServiceNow Excellent communication and problem-solving skills ServiceNow certifications are a plus (ref:hirist.tech) Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Candidate Must Have General Development Experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers. Proficient in JavaScript with understanding on ServiceNow scripting. Must have some experience working with relational databases. Candidate must be able to provide management support. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Support the junior members and also check the performance of the junior developers. Communication with the Internal and External stakeholders for gathering of business needs. Required Certifications and Knowledge: ServiceNow - Certified System Administrator ServiceNow – ITSM preferred or any other Implementation Specialist Working in Agile Team and Scrum Framework. Preferred Certifications And Knowledge Certified Application Developer ITIL Certification Micro-certifications: Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Agile & Test Total Experience Expected: 08-10 years Qualifications B.E./ B.Tech Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. ServiceNow BCM and IRM developer Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Qualifications ServiceNow BCM and IRM developer Show more Show less

Key Responsibilities Set up and maintain monitoring dashboards for ETL jobs using Datadog, including metrics, logs, and alerts. Monitor daily ETL workflows and proactively detect and resolve data pipeline failures or performance issues. Create Datadog Monitors for job status (success/failure), job duration, resource utilization, and error trends. Work closely with Data Engineering teams to onboard new pipelines and ensure observability best practices. Integrate Datadog with tools. Conduct root cause analysis of ETL failures and performance bottlenecks. Tune thresholds, baselines, and anomaly detection settings in Datadog to reduce false positives. Document incident handling procedures and contribute to improving overall ETL monitoring maturity. Participate in on call rotations or scheduled support windows to manage ETL health. Required Skills & Qualifications 3+ years of experience in ETL/data pipeline monitoring, preferably in a cloud or hybrid environment. Proficiency in using Datadog for metrics, logging, alerting, and dashboards. Strong understanding of ETL concepts and tools (e.g., Airflow, Informatica, Talend, AWS Glue, or dbt). Familiarity with SQL and querying large datasets. Experience working with Python, Shell scripting, or Bash for automation and log parsing. Understanding of cloud platforms (AWS/GCP/Azure) and services like S3, Redshift, BigQuery, etc. Knowledge of CI/CD and DevOps principles related to data infrastructure monitoring. Preferred Qualifications Experience with distributed tracing and APM in Datadog. Prior experience monitoring Spark, Kafka, or streaming pipelines. Familiarity with ticketing tools (e.g., Jira, ServiceNow) and incident management workflows. Show more Show less