Change Manager Andela Location Requirement: India About Andela Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers. At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to many exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly! Andela´s Benefits: -- 100% payment in USD. This is a fully remote opportunity for one of our esteemed clients. About the role As a Change Manager within the Major Incident Management (MIM) and ITSM Service Delivery team, you’ll be instrumental in ensuring IT operational stability through rigorous change control and incident management practices. This role is ideal for a proactive and technically savvy professional who can confidently lead Change Advisory Boards (CABs), contribute to service reliability, and collaborate across infrastructure, cloud, and development teams. You’ll act as a key interface between infrastructure architects, application developers, and senior leadership. Your responsibilities will span Enterprise Change Management, Major Incident support, and PagerDuty administration, making this a dynamic and impactful role in a fast-paced, high-visibility setting. You’ll also participate in an on-call rotation, take ownership of communication during major incidents, and help analyze root causes and preventative measures. This is a high-impact position that blends strategic thinking with hands-on operational work. It’s ideal for someone with strong ITIL/ITSM knowledge, outstanding communication skills, and a proven ability to multitask in enterprise environments. Success in this role will be measured by your ability to improve change processes, reduce incident frequency, and maintain strong relationships across stakeholders. Key Responsibilities Lead Enterprise CAB meetings and serve as SME on select BU CABs Consolidate and update Change Management data in ServiceNow Ensure proper configuration of Assignment and Approval groups in ServiceNow Assist with Major Incident Management, including bridge calls and stakeholder communications Participate in an On-Call rotation every 2 months for 1 week Analyze infrastructure-related incidents for continuous improvement opportunities Administer and optimize PagerDuty for major incident notifications Manage multiple responsibilities independently in a high-pressure environment Lead incident conversations with confidence, even in front of executive leadership Must Have 5+ years supporting IT operations in enterprise environments 4+ years of experience in Cloud, Infrastructure, and Networking Extensive Change Management experience, including CAB setup and facilitation Strong ServiceNow expertise in Change and Incident workflows Excellent written and verbal communication skills Demonstrated ability to analyze complex problems and drive improvements Experience with ITIL/ITSM best practices and frameworks Comfort working with DevOps and infrastructure teams Availability to work 4 PM – 12 AM IST and participate in 24x7 on-call rotation Nice to Have Experience with PagerDuty configuration and administration Working knowledge of PowerBI for reporting and dashboards Familiarity with infrastructure and application architecture communication Understanding of the relationship between change management and DevOps practices Background in high-visibility incident management with senior stakeholder exposure Required skills Project Management (4 - 6 yrs) DevOps (4 - 6 yrs) Servicenow (4 - 6 yrs) Optional skills Power BI (Microsoft) (2 - 3 yrs) Keywords CABs "change manager" incident ITIL ITSM infrastructure Must-Haves: We are seeking an experienced Change Manager based in India, available to work 4 PM–12 AM IST and join a 24x7 on-call rotation. The ideal candidate will have strong expertise in Change Management, including CAB setup and facilitation, along with hands-on experience in ServiceNow, focusing on Change and Incident Management workflows. Main job time zone: IST Time zone overlap requirements: Fully overlap with IST Location Requirements: Latin America Offer Estimated Duration: 12-month-term contractor position (Renewable) Full-time dedication (40 hours/week) At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above. Andela is home for all. Come as you are. Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : ServiceNow Configuration Management Database (CMDB) Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Graduate with 15 years of education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring a high level of service quality and client satisfaction. Your role will require you to interpret client issues accurately and design effective resolutions based on your comprehensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Engage in continuous learning to enhance product knowledge and service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB). - Strong understanding of IT service management processes. - Experience in troubleshooting and resolving application issues. - Familiarity with database management and configuration practices. Additional Information: - The candidate should have minimum 2 years of experience in Configuration Database & CI Management. - This position is based at our Chennai office. - A Graduate with 15 years of education is required. Graduate with 15 years of education Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows to ensure clarity and consistency. - Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of application development methodologies and best practices. - Experience with integration of ServiceNow with other platforms and tools. - Familiarity with scripting languages relevant to ServiceNow customization. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Show more Show less

Job Title : ServiceNow Developer/ Administration Location : Remote / Anywhere in India Experience : 2+ years Employment Type : Full-time Certification : ServiceNow Certification Mandatory (Any) About the Role We are looking for a skilled ServiceNow Developer/ Administration to join our growing team. In this role, you will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform. You will work closely with business and IT stakeholders to deliver quality solutions that meet organizational needs. Key Responsibilities Development & Customization : Build and customize ServiceNow applications and workflows. Integration : Integrate ServiceNow with external systems via REST/SOAP APIs. Configuration : Configure ITSM, HRSD, and other ServiceNow modules to align with business needs. Scripting : Develop client-side and server-side scripts using JavaScript and GlideScript. Workflow Design : Create and optimize workflows using Flow Designer and Workflow Editor. UI/UX Development : Customize the Service Portal with HTML, CSS, and JavaScript. Troubleshooting & Support : Diagnose and resolve platform and application issues. Maintenance & Upgrades : Ensure platform stability through routine maintenance and upgrades. Documentation : Maintain technical documentation for solutions and configurations. Collaboration : Work cross-functionally with analysts, admins, and stakeholders. Required Skills Minimum 2+ years of hands-on experience in ServiceNow development. Mandatory ServiceNow certification , Any. Strong proficiency in JavaScript , Glide APIs , and ServiceNow scripting . Experience with REST/SOAP API integration . Familiarity with workflow automation using Flow Designer. Experience customizing the Service Portal (HTML, CSS, JavaScript). Knowledge of ITSM and ITIL processes. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Familiarity with SDLC and Agile methodologies . Preferred Qualifications Additional ServiceNow certifications (e.g., CIS-ITSM, HRSD, ITOM). Experience with CMDB, Performance Analytics, or GRC. Previous experience working in a remote and cross-functional environment. Employment Type: Full-Time, Permanent Apply Now by reaching out to [sasidhar.m@technogenindia.com] with your resume.

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About The Role We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities For This Position Include To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements Include The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The Key Competencies For This Position Include Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work Hours The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Role Summary : Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery. Preparing reports based on performance analysis and presenting to management on demand. He or she should be able to provide the latest data to engage in fact-based discussions with the management.Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts. Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data fields. Workbench proficiency with interactive filtering that provides end-to-end transparency across processes and timelines. Essential Responsibilities • Conduct performance analysis to identify areas of improvement in systems, processes, and products. • Develop and implement performance metrics to track and evaluate performance indicators. • Analyze performance data to identify trends, patterns, and insights to inform decision-making. • Collaborate with cross-functional teams to identify and execute performance improvement initiatives. • Design and implement performance testing and monitoring processes to ensure systems and processes are performing optimally. • Provide recommendations to management on performance improvement strategies and initiatives. • Develop and maintain performance dashboards and reports to track progress and communicate results. • Stay up to date with industry trends and best practices in performance analysis and monitoring. • Understanding of performance testing methodologies • Expertise in analyzing system and Process performance • Ability to identify Performance gaps • Expertise in Power bi and Reporting tools Must Have Expected 2 to 4 years of experience as a Performance and Platform Analytics Role. 5 6 years of experience with ServiceNow. Work closely with stakeholders to help them decide what to measure. Define key performance measures drawing on quantitative and qualitative sources. Produce regular performance reports and dashboards to support stakeholder decision-making. Communicating analysis and insights. Performance measurements Ability to produce clear graphical representation of data visualizations. Broad Process understandings and ability to work as team player. Communicating and collaborating with stakeholders with West counterparts

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Job Summary: We are seeking a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support across the organization, ensuring the smooth operation of IT systems including networking, hardware, software, and peripheral devices. This role involves managing support tickets, maintaining IT assets, and resolving issues related to Networking, Windows and MAC systems, printers, and hardware. Key Responsibilities: Provide first and second-level support for hardware, software, and network issues. Manage and resolve incidents and service requests using a ticketing system (e.g., ServiceNow or Jira). Install, configure, and troubleshoot Windows OS and applications. Perform hardware diagnostics and repairs on desktops, laptops, and peripherals. Set up and maintain network devices (routers, switches, access points) and troubleshoot connectivity issues. Support and maintain printers, scanners, and other office equipment. Maintain accurate records of IT assets and ensure timely updates in the asset management system. Assist with user onboarding/offboarding, including account setup and hardware provisioning. Collaborate with other IT team members to implement and improve IT processes and documentation. Ensure compliance with IT policies and security standards. Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support or a similar role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Experience with ticketing tools and ITSM platforms. Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Hands-on experience with hardware troubleshooting and repair. Familiarity with asset management tools and practices. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Show more Show less

Job Title : Mirakl Marketplace Specialist (3–5 Years Experience) Location: Remote / [Insert Location] Job Type: Full-Time Company: Network.com --- About Us : At Network.com, we specialize in innovative IT consulting and outsourcing services across Salesforce, Workday, SAP, ServiceNow, and DevOps. We’re now expanding our digital commerce capabilities and looking for a Mirakl expert to lead the charge in marketplace enablement. --- Role Summary : We are seeking a highly motivated and experienced Mirakl Specialist with 3 to 5 years of hands-on experience in managing, integrating, and scaling online marketplaces using the Mirakl platform. The ideal candidate will be responsible for platform implementation, seller onboarding, workflow customization, and overall marketplace health and performance. --- Key Responsibilities : Implement and configure Mirakl marketplace solutions for B2B or B2C clients. Collaborate with cross-functional teams (IT, business, marketing, product) for seamless integration. Drive seller onboarding, data mapping, and product catalog setup. Optimize workflows, pricing, and customer experiences within the Mirakl platform. Support API integrations with ERP, PIM, CRM, and payment gateways. Monitor platform performance and troubleshoot technical or operational issues. Prepare documentation and provide training to internal teams and sellers. Stay updated on Mirakl upgrades and e-commerce marketplace trends. --- Requirement s: 3–5 years of hands-on experience with Mirakl platform in a technical or functional role .Experience with REST/SOAP APIs, and understanding of marketplace data models .Strong knowledge of e-commerce ecosystems including PIM, OMS, CRM, and ERP systems .Proficiency in working with JSON/XML, and integration flows .Solid understanding of marketplace KPIs, seller onboarding, and catalog management .Excellent communication and stakeholder management skills .Experience with agile methodologies is a plus . --- Preferred Qualification s: Previous experience in setting up a marketplace from scratch using Mirakl. Exposure to tools like Salesforce Commerce Cloud, Magento, or SAP Commerce. Ability to handle multiple client environments and prioritize effectively. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business. Participate in regular weekly meetings to discuss upcoming events and their requirements Follow all client-required policies, standards, or safety guidelines Communicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunity Diagnose infrastructure problems impacting one or many internal platform activities Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion Utilize client-provided tools and systems to complete team tasks Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events Oversee planning and execution of events from large events to small user groups Carry out pre-event checks, ensuring all show elements are working correctly Provide technical audio-visual, video conferencing, and live-streaming support for events Use chat, voice, and video communication systems to coordinate event logistics Skills HS Diploma or GED 2+ years of relevant working experience in AV/VC event coordination Bachelor's degree from an accredited institution Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device Strong verbal and written communication skills Proficiency with computers and help desk tools, along with strong typing skills Demonstrated success in event coordination and project coordination Time management and ability to work under pressure with a high sense of urgency Demonstrate positive and professional behavior towards clients and colleagues Passionate about the job and tasks at hand and be self-motivated and energetic IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems Excellent understanding of signal flow in both audio and video installations A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results Skilled negotiator with proven experience finding creative ways to do more with less Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software Proficiency in Google Apps (Docs, Sheets, Slides, and Cal) Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Details about Impact: ServiceNow Impact is a personalized value acceleration solution that lets customers realize the value of their ServiceNow investments. It provides AI-driven recommendations and ServiceNow expertise to validate the readiness of your organization to adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value gained. Brief About Team Our engineering team leverages the ServiceNow platform to deliver world class applications to our customers with the primary focus on experience and content. The ServiceNow Next Experience framework provides us with modern UI tools (GraphQL, Redux) to create a seamless web interface for our customers. In addition, we are utilizing Gen AI capabilities from the Now Platform to generate meaningful content for our customers to act upon. We are excited to welcome engineering leaders who are passionate about solving complex software problems, leading scrum teams towards successful deliveries on time with quality and nurturing top talent towards greatness. What You Get To Do In This Role Deliver high quality solutions on time. Lead / manage teams of 5-7 engineers Collaborate with cross functional global teams such as product management, design, support and other dev teams. Encourage innovative mindset towards solving difficult and sometimes ambiguous problems Build and maintain high performance engineering teams with a predictable delivery cadence. Mentor engineers and guide them towards achieving their career objectives. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 9+ years of experience with technologies relevant to SN and advanced coding skills, 2+ years of managing development teams. Proven track record of delivering high quality solutions as a lead / manager. Experience with managing teams with Agile / Scrum development practices Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript) An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems Ability to execute a project based on our priorities, context, risks and desired outcomes Our team values collaboration, innovation, and continuous learning. By joining our team, you will be making a significant contribution to our mission of delivering world-class products. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

The Team Lead – Background Verification & Medicals is accountable for managing a team responsible for executing high-quality, compliant, and timely background verification and pre-employment medical clearance processes. This includes overseeing vendor partnerships, ensuring data integrity, mitigating risk, and driving performance against defined SLAs. The role requires strong governance, leadership, and operational discipline across high-volume, business-critical workflows. Roles & Responsibility Team Management Lead and manage a team delivering background verification and medical clearance services across business units. Drive SLA adherence, quality outcomes, and timely issue resolution through effective supervision and coordination. Develop team capabilities through training, coaching, and performance reviews. Background Verification Management Oversee the execution of background checks (employment, education, criminal, ID, etc.) via third-party vendors. Ensure accurate documentation, appropriate escalation, and closure of adverse or incomplete checks. Maintain thorough audit trails, escalate unresolved issues, and provide subject matter guidance to internal teams. Pre-employment Medical Clearance Manage the end-of-the-end process of booking medical assessments with approved codes provided by occupational health providers (e.g., IMA). Track medical completion status, manage escalations, and resolve exceptions in collaboration with TAS Lead Ensure all medical clearance protocols are met before candidate mobilization. Vendor Engagement Serve as the primary point of contact for TA Service Lead, HRBPs, Compliance, and external vendors. Conduct regular performance reviews with vendors to ensure SLA, quality, and compliance outcomes. Provide risk alerts and insights based on trends in adverse findings or delays. Reporting & Audit Preparedness Maintain real-time dashboards, trackers, and process documentation. Support internal and external audits through complete, accurate, and easily accessible records. Drive process improvements and contribute to automation and compliance initiatives. Skills & Experience 13-15 years of experience in HR Domain, preferably in a fast-paced environment. In-depth knowledge of recruitment best practices managing, compliance, with at least 2–3 years in a leadership role. Deep knowledge of verification practices, risk controls, audit standards, and third-party vendor management. Proven ability to handle escalations, adverse findings, and complex case resolution with minimal oversight. Proficiency in systems such as Workday, HireRight, DocuSign, ServiceNow, Excel/Power BI, and vendor platforms. Excellent communication, stakeholder management, and decision-making skills. Preferred Qualifications Postgraduate in Human Resources, Operations, or a related field. Experience working in global capability centers or shared services environments. Familiarity with applicant tracking systems (ATS) and recruitment tools to streamline processes and enhance efficiency. Our Contribution to greater common good – Our Sustainability Programs Sustainability considerations are deeply embedded in the way we run our business. We have put climate change and the low-carbon transition at the heart of our business strategy. We are decarbonising our assets, helping our customers decarbonise by developing new products and technologies, and growing in materials essential for the energy transition. Our sustainability framework focuses on the 2 lead goals responsible consumption and production (SDG 12) and decent work and economic growth Our business operations also contribute to 8 supporting SDGs Climate Change - Our strategy and approach to climate change are supported by strong governance, and we are building our processes and capabilities to enable us to reach net zero emissions by 2050. Talent, Diversity, Inclusions – Everyday Respect and Pay Equity are our focus areas. Only safe, respectful, and inclusive workplace can ensure happiness Human Rights - Freedom from slavery is a human right and we incorporate our work on preventing and addressing any involvement in modern slavery into our broader human rights programme . Know More About Us Website – https //www.riotinto.com/en ; LinkedIn – https //www.linkedin.com/company/rio-tinto/ ; Instagram – https //www.instagram.com/lifeatriotinto/ About Rio Tinto Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities. Every Voice Matters At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. Show more Show less

Job Description Responsibilities include but are not limited to: People Management Experience in managing a small team (5 associates) in people management role for 3+ years Exposure to people performance calibration Provide mentorship to junior team members and ensure quality team engagement Manage schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized Asset Management using ITSM (IT Service Management) Experience in Tracking and managing IT assets (hardware, software, licenses, etc.) Hands on experience on using ITSM Using tools like ServiceNow Ensuring compliance, lifecycle management, and cost optimization Technical Experience The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to operational status within the NielsenIQ end user community Under minimal supervision, it provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters Interact daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements Responsible for implementing fixes and patches as required by Security and Engineering teams Understands and can apply advanced technical principles and methodologies Apply previous learnings, maintain certifications, and demonstrate willingness to adapt new technology solutions Provide support for Audio and Video related issues at designated office. Install, Configure and Manage Audio and Video Hardware environment. Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed Additional Skills - Documentation and Reporting Create and maintain reports, dashboards using data visualization tools (PowerBI) to communicate findings to stakeholders Created business processes, best practices, standards, templates and operating procedures to optimize team activities Analyzed, prepared and documented operational procedures and technical guidelines Cross-functional Collaboration Collaborated with system architects, engineering teams and IT management to ensure projects meet strategic initiatives Automation/Process Improvement (good to have) Exposure to Microsoft power platform would be a great added advantage – Simplify/Automate daily workflows using Microsoft PowerApps, Microsoft Automate or similar platforms Soft Skills And Professionalism Ability to successfully build relationships with challenging stakeholders and navigate social environments Ability to communicate effectively Can adapt to change and new ideas or ways of working Exhibits empathy when partnering with internal and external stakeholders Maintain an enthusiastic attitude and willingness to assist users at all times Always ensure that conversations/discussions with end users are professional and focused on issues related to business and technology support Always ask for assistance when unsure of how to address a situation and lean on the team for support and additional training when needed. Demonstrated ability to communicate or escalate situations which cannot be resolved quickly or are likely to be escalated Show initiative and follow through to completion of assigned tasks Respond timely to requests for assistance and confirm completion Respond positively to coaching and show improvement in areas requiring additional training or feedback Ability to challenge status quo, drive service improvement plans and strive to learn new technologies Qualifications 7+ years related experience with relevant certification Experience supporting MS Windows 10/11 in large scale environment Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues Hands on experience installing, configuring, and troubleshooting M365 apps Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules Desired certifications CompTIA A+, ITILv3 Experience with image/load set deployment in an enterprise environment Handled Asset Management using ITSM/Asset inventory tool Support Microsoft Rooms AV conferencing infrastructure Additional Information Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms Recharge and revitalize with help of wellness plans made for you and your family Plan your future with financial wellness tools Stay relevant and upskill yourself with career development opportuniti Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Show more Show less

Job description, Hiring for ServiceNow_ITSM processes with experience range 5 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM, CIS-IRM Certified Understanding of other ServiceNow products Preferred technical and professional experience Experience creating roadmaps for technical offering growth and innovation Understanding and designing integrations and interfaces with other systems.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Job Title: Principal ServiceNow Architect Center of Excellence Experience: 12–14 years (Hands-on ServiceNow expertise) Location: Bangalore, India (Hybrid/Onsite as per project needs) Department: Cognizant Digital Systems & Technology – ServiceNow CoE Employment Type: Full-time Role Overview: As a Principal ServiceNow Architect at Cognizant, you will be the technical authority and strategic leader across all ServiceNow modules. You’ll drive platform-wide architecture decisions, mentor fellow architects, and lead development teams to deliver scalable, enterprise-grade solutions. This is a high-impact role within the Center of Excellence, where innovation, governance, and delivery excellence converge. Key Responsibilities: Define and own the end-to-end architecture across all ServiceNow modules: ITSM, ITOM, ITAM, HRSD, SecOps, GRC, CSM, SPM, and App Engine. Lead technical governance , architecture reviews, and design authority boards. Collaborate with enterprise architects and business stakeholders to align platform strategy with business goals. Guide and mentor Solution Architects, Developers, and Team Leads across multiple delivery streams. Establish best practices, reusable frameworks , and accelerators for rapid delivery. Drive platform upgrades, performance tuning , and adoption of new ServiceNow capabilities (e.g., AI/ML, Process Optimization, RPA Hub). Architect complex integrations using IntegrationHub, Flow Designer, REST/SOAP APIs , and third-party tools. Ensure adherence to CSDM, ITIL, and security standards across implementations. Lead technical discovery workshops , proof-of-concepts, and pre-sales solutioning when required. Required Skills & Qualifications: 12–14 years of IT experience with 10+ years in ServiceNow development and architecture . Deep hands-on expertise across all major ServiceNow modules . Strong command of JavaScript, GlideScript, Flow Designer , and integration frameworks. Proven experience in multi-module implementations and cross-functional platform leadership . Expertise in CMDB modeling, IRE, MID Server architecture , and cloud discovery. Experience with Agile/SAFe delivery , DevOps pipelines, and CI/CD for ServiceNow. Strong stakeholder management, communication, and team leadership skills. Preferred Certifications: ServiceNow Certified Technical Architect (CTA) Certified Implementation Specialist (multiple modules) Certified Application Developer (CAD) ITIL v4 Foundation or higher Why Join Cognizant’s ServiceNow CoE? Lead flagship digital transformation programs across Fortune 500 clients. Collaborate with global thought leaders and shape Cognizant’s ServiceNow roadmap. Access to exclusive training, sandbox environments , and early-release features. Be part of a high-caliber, innovation-driven team that defines industry standards.

DevOps Engineer ServiceNow Location: Remote Experience Level: Senior (5+ Years) Position Overview: We are looking for an experienced DevOps Engineer – ServiceNow who will be responsible for enabling automation, continuous integration, and seamless deployment within the ServiceNow ecosystem. This role demands strong technical knowledge of CI/CD pipelines, Infrastructure as Code (IaC), cloud platforms, and API integrations, as well as a working understanding of platform performance optimization and security basics. Key Responsibilities: • Set up and maintain CI/CD pipelines for ServiceNow applications • Automate deployments using Infrastructure as Code (IaC) tools such as Terraform or Ansible • Manage ServiceNow instances: performance tuning, system upgrades, and configuration • Integrate ServiceNow APIs with external tools for end-to-end automation • Handle cloud infrastructure optimization, scaling, and security configurations Technical Skills Required: ServiceNow Scripting & Configuration: • JavaScript, Glide API, Flow Designer, UI Policies CI/CD Tools: • Jenkins, GitLab, Azure DevOps (any) Cloud Platforms (Hands-on with any one): • AWS, Azure, or GCP Infrastructure as Code (IaC): • Terraform • Ansible • CloudFormation Containers & Orchestration (Preferred but not mandatory): • Docker • Kubernetes • Helm API Integrations: • REST • SOAP Monitoring Tools (Any exposure is beneficial): • Splunk • ELK Stack • Prometheus Security & Networking Basics: • VPN • Firewalls • Access Control Soft Skills: • Strong troubleshooting and debugging abilities • Clear and effective communication skills • Ability to work collaboratively in Agile environments • High attention to detail and commitment to quality

Diverse Lynx is looking for ServiceNow Professional to join our dynamic team and embark on a rewarding career journey Implementation: Leading the implementation and deployment of ServiceNow solutions based on the organization's requirements, ensuring proper configuration and customization Customization: Customizing ServiceNow modules, workflows, forms, and business rules to align with specific business processes and workflows Administration: Managing and administering the ServiceNow instance, including user access, security, roles, and permissions Integration: Integrating ServiceNow with other systems and applications using APIs, web services, and integration tools Module Configuration: Configuring various ServiceNow modules, such as Incident Management, Change Management, Service Catalog, Problem Management, and more Workflow Automation: Designing and implementing workflow automation processes to streamline business operations and improve efficiency

Job description: Job Title: SOAR Automation Engineer Location: Delhi, India Experience: 2-5 years Employment Type: Full-Time Joining: Immediate Job Summary: We are seeking a skilled SOAR Automation Engineer to enhance our cybersecurity operations through automation and orchestration. The ideal candidate will have hands-on experience in SOAR platforms, strong programming expertise, and the ability to develop and optimize playbooks for threat detection and incident response. If you're ready to contribute immediately to cutting-edge security automation, we want you on our team! Key Responsibilities: Develop, customize, and implement SOAR automation workflows using platforms like XSOAR, Google SOAR, IBM SOAR, and Splunk SOAR Design and optimize security playbooks for efficient incident response and threat mitigation Integrate SOAR tools with ServiceNow and other ITSM/security systems Write and maintain Python, JavaScript, and Shell scripting for automation processes Collaborate with cybersecurity analysts to refine security automation strategies Debug and troubleshoot SOAR implementations for optimal performance Stay updated with industry trends in SOAR automation, cybersecurity, and threat intelligence Required Skills & Qualifications: 2-5 years of experience in security automation and programming Strong expertise in SOAR platforms (XSOAR, Google SOAR, IBM SOAR, Splunk SOAR) Solid programming skills in Python, JavaScript, and Shell scripting Experience in creating security playbooks to automate incident response Familiarity with ServiceNow integration for security operations Understanding of cybersecurity principles, threat hunting, and incident management Ability to work efficiently in a fast-paced environment with immediate availability Preferred Qualifications: Certifications in SOAR automation, cybersecurity, or programming languages Knowledge of machine learning applications for security automation Experience with cloud security solutions

Job Title: Senior ServiceNow ITOM Developer Center of Excellence Experience: 6 to 8 years Location: Bangalore / Pune Department: Cognizant Digital Systems & Technology ServiceNow CoE Employment Type: Full-time Role Overview: Join Cognizant’s elite ServiceNow Center of Excellence, where innovation meets scale. As a Senior ITOM Developer, you’ll be instrumental in designing and implementing cutting-edge ITOM solutions across global enterprise environments. You’ll collaborate with architects, platform owners, and delivery teams to drive automation, visibility, and operational excellence. Key Responsibilities: Lead the design and deployment of ServiceNow ITOM modules : Discovery, Service Mapping, Event Management, Orchestration, and CMDB. Configure and manage MID Servers , credentials, and probes for hybrid cloud and on-prem environments. Develop and maintain custom patterns, identification rules, and reconciliation logic to ensure CMDB integrity. Integrate ServiceNow with monitoring tools (e.g., Splunk, SolarWinds, AppDynamics ) and cloud platforms (AWS, Azure, GCP). Collaborate with the CoE to define best practices, reusable components , and automation frameworks. Support governance and compliance by maintaining CMDB health dashboards, KPIs, and audit trails . Mentor junior developers and contribute to internal knowledge repositories and accelerators . Required Skills & Qualifications: 6–8 years of ServiceNow development experience, with 3+ years in ITOM. Strong command of JavaScript, REST/SOAP APIs , and ServiceNow scripting (Business Rules, Script Includes, etc.). Deep understanding of IT infrastructure, cloud services, and network protocols . Experience with IntegrationHub, IRE (Identification & Reconciliation Engine) , and CMDB modeling. Familiarity with Agile/SAFe delivery models and DevOps practices. Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITOM (Discovery, Event Management, or Service Mapping) ITIL v4 Foundation Why Join Cognizant CoE? Work on flagship transformation programs across industries. Access to exclusive training, certifications, and sandbox environments . Be part of a collaborative, high-caliber team that shapes Cognizant’s global ServiceNow strategy.

Company Overview: At GrowthAXL, were on a mission to incubate and scale innovative product ideas from concept to market. We empower passionate teams to deliver high-impact solutions. If you excel at managing applications and optimizing workflows, this is your chance to lead critical support for our ServiceNow FSM solutions. Job Summary: We are seeking a proactive and experienced Application Support Lead to oversee and optimize the support and administration of our ServiceNow Field Service Management (FSM) applications. You will be responsible for managing day-to-day application operations, reviewing and improving existing FSM workflows, and configuring and implementing solutions in ServiceNow FSM to enhance service delivery. This role demands a strong background in ServiceNow FSM administration, process optimization, and team leadership. What Were Looking For (Qualifications) Education: Bachelors degree in information technology, Computer Science, Engineering, or a related field. TE: 7 + Years onwards Job location: Hyderabad (In-Office) Experience: 6+ years of experience in application support or ServiceNow administration roles. At least 2+ years leading an application support or functional team. Proven experience supporting and configuring ServiceNow FSM applications. Strong background in reviewing, optimizing, and documenting FSM processes and workflows. Experience managing user issues, enhancements, and upgrades for ServiceNow modules. Technical Skills: Deep understanding of ServiceNow FSM modules, including work order management, dispatch, and mobile workforce enablement. Proficiency in configuring, customizing, and administering ServiceNow FSM and related modules. Familiarity with ServiceNow scripting, workflows, and integrations. Good grasp of ITIL and service management principles applied to FSM. Ability to analyze, document, and streamline complex field service processes. Certifications (Preferred): ServiceNow Certified System Administrator (mandatory). ServiceNow Field Service Management Implementation Specialist (preferred). ITIL Foundation Certification. Soft Skills: Strong leadership and mentoring skills. Excellent communication and user engagement abilities. Analytical mindset with a continuous improvement focus. Ability to handle multiple priorities and deliver solutions promptly.