Job description, Hiring for ServiceNow with experience range 5-9 years Mandatory Skills: ServiceNow developer, ITSM Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

PFB Windows L3 Job Description: Job Description: Key Responsibilities Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors Apply the discipline of engineering to deliver critical platform application support and optimize platform/sector functionality Fully understand, support, and define platform and areas supported to minimize risks and impact to customers, Review issues and escalations, as well as resolve production problems, ensuring that status and technical matters are reported to management in a timely manner Utilize skillset to provide support, troubleshooting and performance-tuning within technical domain Support the creation and implementation of system improvements that will improve performance of application and reliability while maintaining controls Core Role Competencies Technical Knowledge: Applies in-depth/comprehensive knowledge of specialty area (s)/subject domain to assume responsibility for large, complex system(s) / initiatives. Team Collaboration: Experienced in collaborating with a diverse team to accomplish a difficult task and/or handle a high-stakes business issue/s. Establishes organization support for team (positive relationships with leaders, sponsors, and partners) Risk Management: Examines and defines factors that could adversely affect task completion, delivery, or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection, and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements. Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, adjusting, or recommending reengineering improvements. Managing Innovation: Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutions and can take a creative idea and put it into practice. Effective Communication: Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation. Skills / Experience Levels Candidate should have multiple years of experience in your area of infrastructure technology specialization to support Applications hosted on Windows. Strong communication skills with the ability to articulate clearly in high stress situations Work independently and are self-directed to work with application teams.. 5+ years of experience and have skills and proficiency with Windows server. Application knowledge on MS Office Tools, including SharePoint, Teams, Excel, etc. At least the last 3 releases of Windows Server. TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues. Active Directory, SRV Records, and Windows Authentication Process MS Vital Signs, System Performance Counters, and analyzing resource exhaustion PowerShell and the ability to create scripts or execute commands remotely against one or more servers. Windows Clusters and high availability solutions Remote Storage (SAN, NAS, MPIO, SCALEIO, Veritas Volume Manager) HP Hardware, Driver/Firmware Updates, Diagnostics VMWare or other virtualization platforms ServiceNow or similar service management system. JIRA or similar project management platform. Show more Show less

Role Overview We are seeking an experienced and proactive Change Manager to lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. The Change Manager will be responsible for managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. This role demands exceptional leadership, communication, and analytical skills, along with the ability to align stakeholders across global teams and drive continuous improvement initiatives. Key Responsibilities Change Management Process Manage the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establish and maintain change management policies and ensure adherence to best practices across the organization. Ensure changes are logged, reviewed, approved, and communicated effectively to relevant stakeholders. Act as a central point of contact for change-related issues and escalations. Change Advisory Board (CAB) Leadership Drive and lead global Change Advisory Board (CAB) meetings to review, assess, and authorize changes, ensuring all necessary input is captured. Ensure CAB participants represent all relevant teams/ IT domains and provide the required approvals. Provide regular reports and dashboards on the status and effectiveness of the CAB and associated changes. Process Improvement & Deployment Continuously evaluate and improve the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs. Collaborate with the Change Management Process Owner and key stakeholders to identify gaps in the current process and drive improvements. Lead the deployment and adoption of process improvements, tools, and automation across global teams. Promote a culture of accountability and adherence to change management protocols across the organization. Collaboration & Communication Partner with operations, project, and business teams to ensure change requirements and impacts are well understood. Provide regular training and guidance to teams on change management processes and best practices. Maintain proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans. Risk and Impact Assessment Evaluate and manage risks associated with changes to avoid disruptions to critical services. Co-define and monitor success metrics for changes to measure their impact and alignment with business goals. Ensure post-implementation reviews are conducted for significant changes, identifying lessons learned and opportunities for improvement. Qualifications Required: Proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment. In-depth understanding of ITIL/ITSM frameworks, particularly the change management process. Strong leadership experience, including leading global Change Advisory Boards (CABs) and cross-functional teams. Exceptional analytical and problem-solving skills, with the ability to assess risks and impacts of proposed changes. Familiarity with ITSM tools (e.g., ServiceNow) and reporting dashboards. Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive consensus globally. Preferred ITIL v4 Certification Experience working in agile/DevOps environments and familiarity with CI/CD pipelines. Knowledge of automation tools and their integration into the change management process. Experience deploying change management processes at scale in global organizations. Key Attributes Proactive Problem-Solver: Anticipates challenges and takes initiative to mitigate risks. Collaborative Leader: Aligns global teams and builds consensus for successful change adoption. Process-Oriented: Driven to optimize workflows and enforce compliance. Resilient and Adaptable: Thrives in dynamic, fast-paced environments. What We Offer An opportunity to manage the change management process in a cutting-edge, global high-tech enterprise. A culture that values innovation, continuous improvement, and professional growth. Competitive compensation and benefits package. Access to training and certifications to enhance your skills further. If you are a motivated change management expert looking to drive process excellence and lead impactful changes across a global organization, we invite you to join our team! More information about NXP in India... Show more Show less

We are looking for an experienced and strategic Service Delivery Manager to lead and govern the delivery of technology services and solutions across multiple practices including Atlassian, AWS, DevOps, and Monday.com. The SDM will be responsible for driving consistent service excellence, ensuring delivery health, managing key accounts, and maximizing profitability while ensuring compliance and fostering high-performing teams. A suitable candidate is one who has been a part of the journey of an organization growth from 100 to 500 people strength and who has knowledge of the right processes and the right mindset to setup these processes to make this growth achievable. Further a right candidate would be is someone who can interact/deal with multiple customer interactions to set the right impression of enreap for 10-15 ongoing projects with 2-3 months duration and who is able to maintain the delivery metrics and delivery escalations. Role and Responsibilities Key Responsibilities: 1. Delivery Governance & Health Tracking • Establish and drive delivery governance models across all projects and engagements. • Define and monitor delivery KPIs: schedule adherence, quality metrics, delivery risk mitigation, and effort variance. • Lead cadence reviews (weekly/monthly/quarterly) with internal and customer stakeholders. • Proactively manage delivery escalations, risks, and issues to resolution. 2. Customer Satisfaction & Relationship Management • Own delivery-led customer success and engagement excellence across strategic accounts. • Maintain trusted relationships with senior customer stakeholders (CxO / program sponsors). • Ensure proactive communication and alignment with clients on deliverables, outcomes, and value realization. • Drive continuous service improvement and value-added initiatives for each customer engagement. 3. Revenue & Margin Assurance • Work closely with delivery leads and finance to track and assure revenue recognition, milestone validation, and profitability. • Drive effort optimization and efficient resource utilization to protect and grow margins. • Review SoWs and change requests for scope alignment and commercial viability. • Identify opportunities for account growth in collaboration with Pre-Sales and Sales. 4. Process & Compliance Adherence • Ensure strict adherence to internal quality and compliance processes across the delivery lifecycle. • Govern risk, security, and data privacy mandates per customer and organizational standards. • Champion best practices in Agile, ITIL, DevOps, and other relevant delivery frameworks. • Support audits, assessments, and certifications by providing required delivery data and compliance artifacts. 5. People Development & Retention • Lead and mentor a team of delivery leads, architects, engineers, and consultants across technologies. • Drive talent development through upskilling, cross-skilling, certifications, and learning paths. • Promote a high-performance culture and ensure timely feedback and appraisal cycles. • Implement retention plans, career progression paths, and succession planning. ________________________________________ Desired Skills and Experience: • 17+ years of progressive experience in IT services, with at least 5+ years in a Service Delivery leadership role. • Proven expertise in managing multi-technology portfolios, especially Atlassian tools, AWS cloud services, DevOps pipelines, and SaaS platforms like Monday.com. • Strong command over delivery methodologies (Agile, ITIL, DevOps), governance frameworks, and tooling. • Experience in managing both project-based and managed services delivery models. • Financial acumen to track project budgets, margins, and optimize cost levers. • Exceptional stakeholder management and communication skills with executive presence. • Demonstrated capability to lead and grow high-performing, distributed teams. • Familiarity with tools like Jira, Confluence, ServiceNow, Power BI, and Smartsheet for delivery tracking and reporting. ________________________________________ Preferred Qualifications: • Bachelor's/Master’s in Engineering, Computer Science, or equivalent. • Certifications in PMP, ITIL, AWS, SAFe, Atlassian ACP, or similar are highly desirable. Must have skills: • Service Delivery management including Project Planning and Execution, Project Scope management, Stakeholders Management, Change Management, Risk Management, Resource Management and Quality management • Variance management across short and long term projects, RCA best practices • Project or customer level P&L tracking and analysis • Project Delivery stream ownership for projects running across multiple PMs and multiple technology domains • Experience executing Agile/Waterfall projects • Excellent communication skills • Team leadership skills to manage multiple small teams and their delivery status • Knowledge of day-to-day delivery challenges and mitigation plans • Extensive Experience in client facing roles and with Implementation Methodologies such as ITIL across standard market tools Show more Show less

International voice process experience - Mandatory NO domestic voice process experience US voice process experience - Preferred Experience in International HR Helpdesk - Preferred Experience in international chat process - Mandatory Understanding of various processes of core HR Operations Good understanding of various HR Systems/ applications and case management tools like ServiceNow Workday Understanding of Service level agreements Understanding of the Telephony tools e.g. Avaya Flexible with night shifts. Contact Person- Ajith Contact Number-9840121971 Email id- 9840121971

We are looking for a highly experienced Intune / Enterprise Mobility Management (EMM) SME to lead the design, implementation, and support of enterprise-grade mobility and device management solutions using Microsoft Intune and Azure Endpoint Management. This role demands deep technical knowledge of device compliance, application lifecycle management, security baselines, and advanced automation using scripting. Key Responsibilities Design, deploy, and manage Microsoft Intune solutions for mobile device and application management (MDM/MAM) across iOS, Android, and Windows platforms. Implement and maintain Conditional Access, Compliance Policies, Configuration Profiles, Enrollment Restrictions, and App Protection Policies. Package, deploy, and manage Win32 apps, LOB apps, and Store apps using Intune. Automate Intune-related tasks using PowerShell, Graph API, and Azure Automation. Integrate Intune with Azure AD, Defender for Endpoint, Windows Autopilot, and Microsoft 365 services. Monitor, troubleshoot, and resolve issues related to device onboarding, application deployment, and policy compliance. Lead technical workshops and training sessions for operational teams and stakeholders. Collaborate with InfoSec to enforce corporate data protection, compliance, and zero-trust policies. Keep up to date with the latest Intune and EMM developments and suggest improvements or migrations. Technical Skills & Expertise Microsoft Intune (Endpoint Manager) – Deep end-to-end experience in MDM & MAM Azure Active Directory – Identity, Conditional Access, Hybrid Join, and Role Management Windows Autopilot – Setup, deployment, white glove, and hybrid integration PowerShell – Advanced scripting for automation and reporting Microsoft Graph API – Used for scripting, automation, and Intune data access Strong experience with Application Packaging and App Deployment via Intune Defender for Endpoint, BitLocker, Compliance Reporting, Security Baselines Knowledge of Apple Business Manager, Google Android Enterprise, and Managed Play Store Familiarity with ServiceNow / ITSM tools, Azure Monitor, and Log Analytics Qualifications Bachelor’s degree in Computer Science, IT, or related discipline (or equivalent experience) Minimum 8 years of experience in Enterprise Mobility, Endpoint Management, and Security Microsoft Certifications Preferred Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate MS-102 / SC-300 / MD-102 Soft Skills Strong communication and stakeholder engagement skills Ability to lead workshops and present technical concepts clearly Highly proactive and results-oriented Capable of working independently and mentoring junior team members Skills: windows autopilot,security baselines,defender for endpoint,application,application packaging,management,compliance,intune,enterprise mobility management (emm),access,azure monitor,managed play store,powershell,compliance reporting,itsm tools,enterprise,google android enterprise,app deployment,azure,apple business manager,microsoft intune,bitlocker,log analytics,azure active directory,microsoft graph api,automation,microsoft,servicenow Show more Show less

Job Description: Minimum 6 years of direct experience as a ServiceNow Application Developer Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements Working knowledge of the process for developing and supporting custom applications Experience with Service Portals, UI Builders, Workspaces, Playbooks, UI Component Development Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub Experience with any of the modern UI frameworks like Angular, React JS Strong experience with JavaScript Ability to write clean, efficient, and maintainable code Flexible and adaptable, with the ability to learn new concepts quickly Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision Excellent written and verbal communication skills.

Key Responsibilities: Manage and assign support tickets across all channels(tickets, chats, calls) Ensure timely resolution and SLA compliance Escalate delays and communicate with customers Maintain ticket hygiene and share regular reports

Req ID: 312647 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Networking Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Must have great experience on Routing & Switching & Wireless and Firewalls. Responsible for the Cisco ACI network architecture component(s) Must have Palo Alto Experience. Understand and support Data Centre Networks utilizing Cisco Application Centric Infrastructure and Nexus 9k platforms. Contribute to the development and performance of a migration plan from traditional data centre network designs to Cisco ACI. Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls. G0od understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 10+ years of experience on managing LAN & WAN Infrastructures 10+ years’ experience on Routing & Switching, Riverbed & Wireless 10+ years of experience on Palo Alto 5+ years on experience on Cisco ACI Highly Preferred Skills: Preferred knowledge of VELO Cloud (Hands-on) and Wireless Adaptive, communication, presentation, and leadership skills Project experience for SDN Infra & Networking Degree: Bachelors in Computer Science or equivalent work experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

We are hiring for one the IT big4 consulting Designation: - Associate/Associate Consultant Location : - Chennai/Gurgaon/Pune Skills Req-: AWS (Big Data services) - S3, Glue, Athena, EMR Programming - Python, Spark, SQL, Mulesoft,Talend, Dbt Data warehouse - ETL, Redshift / Snowflake Key Responsibilities: - Work with business stakeholders to understand their business needs. - Create data pipelines that extract, transform, and load (ETL) from various sources into a usable format in a Data warehouse. - Clean, filter, and validate data to ensure it meets quality and format standards. - Develop data model objects (tables, views) to transform the data into unified format for downstream consumption. - Expert in monitoring, controlling, configuring, and maintaining processes in cloud data platform. - Optimize data pipelines and data storage for performance and efficiency. - Participate in code reviews and provide meaningful feedback to other team members. - Provide technical support and troubleshoot issue(s). Qualifications: - Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. - Experience working in the AWS cloud platform. - Data engineer with expertise in developing big data and data warehouse platforms. - Experience working with structured and semi-structured data. - Expertise in developing big data solutions, ETL/ELT pipelines for data ingestion, data transformation, and optimization techniques. - Experience working directly with technical and business teams. - Able to create technical documentation. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. Skillset (good to have) - Experience in data modeling. - Certified in AWS platform for Data Engineer skills. - Experience with ITSM processes/tools such as ServiceNow, Jira - Understanding of Spark, Hive, Kafka, Kinesis, Spark Streaming, and Airflow Show more Show less

Req ID: 322568 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Routing and Specialist - Network Engineering Advisor to join our team in Greater Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless for about 8-10yrs Vendors supported - Viptela is must, Cisco, Cisco DNA , Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN Infrastructures 8+ years’ experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela , (Hands-on) and Wireless About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Hey Folks, We are currently hiring one of top product client HR Operation Tittle : HR Operation Years : 1-3 only Location : Bangalore (Hybrid) Shift : Night Shift (10 pm - 6pm IST) JD Responsibilities: Handling queries from employees, contingent workers, alumni, and candidates related to talent acquisition. Learning Services: Understanding and uploading training content, addressing issues with course access, and being the primary point of contact for training-related queries. Recruit Operations: Reviewing requisitions, ensuring criteria like designation, eligibility, and qualifications are met, and auditing as per process needs. Onboarding Activities: Acting as intermediaries between recruiters, hiring managers, business, and candidates, maintaining trackers, and ensuring pre-onboarding activities are completed accurately. Training and Tools: Training on all zones and HR processes, primarily using ServiceNow and Workday, Have work experience in North America Region or any region These responsibilities ensure smooth operations in talent acquisition, onboarding, and learning services, with a focus on compliance and efficient case management Need Immediate joinners with good communication Show more Show less

Job Description Job Title – Senior Associate / TL - MIS Specialist Time and Attendance Location - Chennai Role And Candidate Expectations 2+ years of experience MIS activity, experience in handling Time and Attendance Flexible to work in shift Bachelor’s degree with experience in Time and Attendance operations and Data Management. Develop and maintain reports, create dashboards and KPIs to support decision-making. Ensure adherence to relevant legal regulations in data and payroll management. Preferably experienced in SAP, SuccessFactors Employee Central, Kronos, ServiceNow, Workday, ADP, and Cloud pay. Ability to handle confidential information with integrity and discretion. Identify inefficiencies in existing systems and implement automation solutions; experience with macros is an added advantage. Strong ability to prioritize tasks and work efficiently under pressure. Assist in Compensation & Benefits processes, particularly during contingent situations or emergencies. Willingness to learn and support other HR functions such as Workforce Administration & Reporting. Experience in payroll office administration, including BARL payroll knowledge, and resolving tickets/queries/incidents escalated by the Help Desk. Willingness to work beyond shift hours during high-volume transaction periods. Skills Required RoleMIS Specialist Time and Attendance-Senior Associate/Process Lead - Chennai Industry TypeITES/BPO/KPO Functional Area Required Education B. COM Employment TypeFull Time, Permanent Key Skills BARL PAYROLL KNOWLEDGE DATA AND PAYROLL MANAGEMENT MIS SPECIALIST TIME AND ATTENDANCE PAYROLL OFFICE ADMINISTRATION S AP TIME AND ATTENDANCE OPERATIONS Other Information Job CodeGO/JC/385/2025 Recruiter NameMarilakshmi S Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Description - External Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Assistant Vice President - Presales Solution Architect In this role, you'll be part of Genpact's transformation under Genpact Next, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. In this role, you will be responsible for being familiar with our products and offerings, understanding customer needs and requirements, creating a compelling story to solve the identified business challenges, running demos, and answering technical questions. You will play a crucial role in addressing technical challenges faced by our customers and proposing effective solutions. Your ability to analyze customer requirements and translate them into tailored solutions will be key to your success in this position. Responsibilities Be familiar with our products and offerings to effectively understand customer needs and pain points, align them with the most appropriate products we have available, and architect end-to-end software solutions to address the client’s requirements, taking into account the existing client technology landscape. Create a compelling story that effectively solves the identified issues faced by customers, using your technical knowledge together with our products and offerings knowledge. Deliver product demonstrations that showcase the functionality and value of our solutions, tailoring them to address specific customer pain points. Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure seamless communication and alignment in addressing customer needs. Support our effort to respond to clients' Request for Proposals (RFPs) and Request for Information (RFIs) by leveraging your technical expertise and understanding of our products and offerings. Prepare comprehensive and compelling responses that address the specific requirements outlined in the RFPs/RFIs, showcasing how our solutions can meet the client's needs. Utilize your technical expertise and understanding of our products and solutions to estimate the effort required for implementing and delivering customized solutions to clients. Support the ongoing creation and maintenance of our offering materials by providing input and technical insights. Collaborate with the marketing and product teams to ensure that our sales collateral, presentations, and other materials accurately reflect the capabilities and value of our solutions. Continuously update and enhance these materials to align with evolving customer needs and industry trends. Provide feedback on product enhancements that align with customer needs, based on your insights and understanding of customer requirements. Stay updated on industry trends and advancements to continuously enhance your technical knowledge and expertise. Qualifications we seek in you! Minimum Qualifications Extensive experience working with ASP.NET, JQuery, SQL Server, and JavaScript. Experience in Microsoft Azure or the Microsoft Power Platform is a plus. Strong understanding of software development lifecycle methodologies, solution architecture, and design principles. Excellent communication, presentation, and storytelling skills, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders. Ability to work collaboratively in cross-functional teams, including sales, product management, and development teams. Strong problem-solving skills and the ability to think strategically to identify client needs and propose innovative solutions. Prior experience in a client-facing role, demonstrating exceptional client management and relationship-building skills. Willingness to travel as required for client meetings, conferences, and industry events. Preferred Qualifications/ Skills Experience with cloud technologies using Azure or AWS Experience working with BPM/Workflow tools (such as, ServiceNow, Appian, Nintex, IBM, etc.) is an advantage Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary: We are looking for a highly motivated and experienced Senior QA Engineer to join our growing team. In this role, you will be responsible for ensuring the quality of core product capabilities through robust test planning, test automation, and continuous improvement initiatives. You will work closely with Product Managers, Developers, SREs, and Support teams to deliver high-quality, microservices-based cloud solutions. This position requires strong analytical, problem-solving, and communication skills along with a deep understanding of modern QA practices and tools. Responsibilities: Own quality for core product areas, ensuring that each release meets the highest standards. Collaborate with Product Managers to understand feature requirements and translate them into detailed test strategies and plans. Work with developers to gain insights into design and architecture for better test coverage. Design, develop, and maintain automated test cases and frameworks for UI, API, and performance testing. Contribute to and improve the existing test automation frameworks (data-driven, keyword-driven, or hybrid). Integrate automated tests into CI/CD pipelines for continuous validation. Set up and execute performance and load testing to identify system bottlenecks. Collaborate with the SRE and Support teams to triage issues from the field, perform root cause analysis, and implement corrective actions. Review and improve QA best practices, processes, and tools. Participate in code reviews and maintain documentation related to test cases and quality metrics. Qualifications: 5–8 years of hands-on experience as a QA Engineer, with a strong focus on test automation and quality processes. Proven experience with Selenium WebDriver using Java or Python, and RestAssured for API automation. Expertise in automation frameworks (TestNG, JUnit, Cucumber, etc.) and tools like Eclipse/IntelliJ, JMeter, or similar. Strong knowledge of Web Application Testing and RESTful APIs. Good understanding of Databases and proficiency in SQL for data validation. Exposure to CI/CD tools (like Jenkins), and containerization technologies such as Docker and Kubernetes. Experience with test and defect management tools like JIRA, TestRail, or similar. Familiarity with third-party API integrations and validating them in different environments. Hands-on experience with cloud platforms (AWS/GCP/Azure) is a plus. Ability to work effectively in agile environments with cross-functional global teams. Strong communication and interpersonal skills. Preferred Qualifications (Bonus): Experience with performance testing tools (e.g., JMeter, Locust). Working knowledge of ServiceNow, Jira, or similar platforms. Exposure to Security Testing or Accessibility Testing is a plus. ISTQB or equivalent QA certification is a plus. Experience in handling customer-reported issues promptly and accurately, including effective communication Experience working with monitoring and visualization tools such as PromUI, Athena, Kibana, or similar platforms is a plus Show more Show less

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for ServiceNow Developer Lead Experience Range: - 06 To 8 Yrs Job Locations : Bangalore, Delhi Job Description Scripting/Customization Knowledge in ServiceNow with custom and scoped Apps Must Have worked on Email Notifications,ACL,Reports. Integration,cmdb,virtual agent,serviceportal,custom widget creation Experience on Server-Side Scripting such as Script Includes, Business Rules, Scheduled jobs and have a fair knowledge of Client-Side Scripting,UI Script and UI Policy Implementation and development for different applications as IM, PM, CM, KM, SRMS, Workflow development, SLA. Minimum Qualification 15 years of full time education Show more Show less

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for ServiceNow Developer Experience Range: - 04 to 6 Yrs Job Locations : Bangalore, Delhi Job Description Scripting/Customization Knowledge in ServiceNow with custom and scoped Apps Must Have worked on Email Notifications,ACL,Reports. Integration,cmdb,virtual agent,serviceportal,custom widget creation Experience on Server-Side Scripting such as Script Includes, Business Rules, Scheduled jobs and have a fair knowledge of Client-Side Scripting,UI Script and UI Policy Implementation and development for different applications as IM, PM, CM, KM, SRMS, Workflow development, SLA. Minimum Qualification 15 years of full time education Show more Show less

Team Member – Incident, Problem, Change & Release Management. Responsibilities: • Participate in shift-based operations to provide 24x7 support. • Own the Incident Management process and enforce adherence to protocols. • Respond to reported problems/incidents, initiate incident process, and coordinate with app teams to identify root cause. • Assess business impact and urgency with relevant teams to define Priority and Severity levels. • Log and track incidents/resolutions for trend analysis. • Lead and coordinate problem triaging via MS Teams or Zoom (chat/bridge calls). • Handle communication for P1/P2 Incidents with IT and Business Leaders. • Coordinate deployment/release activities between onsite and offshore teams. • Maintain strong collaboration with Release Managers, DevOps, and app teams. • Participate in cross-trainings and process documentation. • Create/update SOPs or wiki pages. • Join daily scrums with delivery teams for triage updates. Requirements: • 4 Plus years of experience with ITSM processes. • Strong knowledge of Incident and Problem Management. • Understanding of Change and Release Management processes. • Willingness to work in rotational shifts. • Excellent communication, documentation, and coordination skills. • Self-motivated and team-oriented. Preferred Skills: • Experience with ServiceNow, Azure DevOps, and MS Office tools. • Familiarity with ITIL frameworks. • Exposure to global clients, especially Banking/Auditing domains. • Tools: MS Visio, Zoom, Skype. Certifications (Preferred): • ITIL V3/V4 Foundation • Intermediate ITIL certifications (Change/Release Management) ________________________________________ Show more Show less

Hi, We are hiring for HR Operations Associate - Central Services Roles and Responsibilities: Tier 1 Team Responsibilities: Handling queries from employees, contingent workers, alumni, and candidates related to talent acquisition. Learning Services: Understanding and uploading training content, addressing issues with course access, and being the primary point of contact for training-related queries. Recruit Operations: Reviewing requisitions, ensuring criteria like designation, eligibility, and qualifications are met, and auditing as per process needs. Onboarding Activities: Acting as intermediaries between recruiters, hiring managers, business, and candidates, maintaining trackers, and ensuring pre-onboarding activities are completed accurately. Case Management: Using ServiceNow for ticket management, prioritizing cases based on SLA, and ensuring high critical SLA cases are addressed first. Knowledge and Compliance: Understanding HR compliance practices, protecting data, and being mindful of shared information. Training and Tools: Training on all zones and HR processes, primarily using ServiceNow and Workday, but candidates with experience in Salesforce and PeopleSoft are also considered trainable. These responsibilities ensure smooth operations in talent acquisition, onboarding, and learning services, with a focus on compliance and efficient case management. Experience: Level I (1+ Yrs) Show more Show less

Talent500 is hiring for one of its client. The position involves but is not limited to: Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users, logging calls made to IT Support team and keep track of response time and outcomes Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as Laptops/Desktops/Tablets/Printers/Mobiles within given SLAs When On-Call during after hours, act as the single point of contact for the high priority Incidents and if required escalate them to the respective team within given SLAs Manage IT Support team’s tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and escalate when necessary Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems Assist with IT onboarding for new employees, including device setup, access provisioning, and orientation on IT systems Handle offboarding processes, ensuring secure deactivation of accounts and retrieval of IT assets Manage user accounts and permissions in Active Directory, Microsoft 365, and enterprise applications Document solutions, create user guides, and contribute to the IT knowledge base Educate users on IT policies, security best practices, and self-service resources Participate in IT projects and assist with system rollouts and upgrades Manage group policies and access-related issues Mandatory (critical for the Role): Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Proven at least 2 years of experience in providing technical support and troubleshooting for hardware, software, and network issues in a similar role Knowledge and experienced with remote access methods and troubleshooting methodologies Excellent experience supporting and troubleshooting Windows 10, 11, M365 Applications including Outlook, Office, OneDrive and SharePoint, Enterprise Applications, and hardware within the Microsoft infrastructure Proficiency in Active Directory for user management, password resets, and group membership administration Experience in troubleshooting user account issues in Microsoft 365 Admin Center, Entra ID, and Microsoft Endpoint Manager Knowledge of networking concepts, protocols, and troubleshooting methodologies including VPN, Wi-Fi, and DNS Strong problem-solving skills and attention to details Skills (Technical, Business, Leadership): Strong hardware support knowledge (laptops, desktops, printers, routers, etc) Exceptional customer service Great communication, both oral and written Excellent problem-solving skills and the ability to work independently or as part of a team. Attention to detail and ability to prioritize tasks in a fast-paced environment. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar) Ability to create clear technical documentation and user guides Show more Show less

About Us: Atyeti is a US-based IT services provider with global offices in Singapore, Malaysia, Hong Kong, Philippines, North Carolina, Raleigh and India- Pune, Hyderabad, Bangalore, Chennai, and Trivandrum . We work for Enterprise clients such as JP Morgan, Credit Suisse, HSBC, Citi, BOA, Dun & Bradstreet, McKinsey, Blackrock, FactSet to name a few . Also, we are implementation partner with Hashi Corp, Finastra, GCP, Snowflake. Please visit www.atyeti.com. Role: Automation Engineer Location: Mumbai Experience: 4+ Years Mode: Full-Time We are looking for an experienced Automation Engineer to join our automation development team. The ideal candidate will have a strong background in designing and building end-to-end automation solutions using UiPath and Microsoft Power Platform tools. The role involves working closely with business stakeholders to assess, design, develop, and deliver scalable automation solutions that enhance operational efficiency and business value. Responsibilities: Perform independent feasibility assessments to determine automation potential. Collaborate with business stakeholders to analyse existing processes and identify automation opportunities. Conduct requirement gathering sessions through workshops, interviews, and walkthroughs. Create clear documentation such as Process Design Documents (PDD) , user stories, and process maps. Design automation solutions aligned with business goals and prepare detailed Solution Design Documents. Develop and maintain automation workflows using UiPath and Power Platform . Ensure code quality by following development standards and conducting peer reviews. Create and execute test plans, including unit testing, integration testing, and UAT. Participate in continuous improvement efforts by identifying process optimization opportunities. Coordinate with IT and infrastructure teams to manage environment setup and deployment activities. Ensure timely delivery of assigned tasks and compliance with organizational standards and policies. Explore and propose the integration of cognitive elements like OCR, AI/ML, and image recognition into automation solutions. Required Skills: 3+ years of hands-on experience in UiPath RPA development . Strong experience with Microsoft Power Platform (Power Automate, Power Apps). UiPath certification (Advanced RPA Developer or Business Analyst) preferred. Proven experience in end-to-end automation delivery, including requirement analysis, design, development, and testing. Strong understanding of SDLC and Agile methodologies (Scrum/Kanban). Excellent communication, analytical thinking, and stakeholder management skills. Proficiency in MS Office tools. Desired Skills: Experience with Python scripting, Azure AI, Azure Apps, or VBA. Exposure to cognitive technologies like OCR, image recognition, and AI/ML integration. Familiarity with project management and collaboration tools like JIRA, Confluence, ServiceNow, and Azure DevOps. Prior experience in working with IT operations or support teams is a plus Show more Show less

Background: Avasant is a Los Angeles, California-based top management consulting and research firm providing strategic sourcing, IT and business transformation, and global development services to the global Fortune 1000. Since 2006, we have negotiated over $250B in deals with operations in over 50 countries. The firm has been recognized as "World's Best Outsourcing Advisor" by the International Association of Outsourcing Professionals (IAOP) for ten consecutive years. At the heart of Avasant is our Foundation, which is focused on women and youth empowerment through educational and entrepreneurial training and employment opportunities. The ServiceNow Solution Developer is responsible for working to develop, design and own technical solutions built upon the ServiceNow platform. The Service Now Solution Developer will provide platform administration, application development, maintenance, and technical support by using best practice ServiceNow configuration and development tools and programming techniques to create robust, ServiceNow platform-based solutions that meet or exceed client requirements. Responsibilities : Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform ServiceNow development and customizations including, but not limited to:Screen tailoring, ServiceNow Flow Designer development and workflow administration, Reports and dashboards setup, Data imports and exports, Integration (including third-party system integration), Scripting, Custom application development, Service Portal development and customization Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes Coordinate and solve complex technical data and transformation issues Obtain and analyze/interpret business requirements to design and develop sustainable solutions in ServiceNow Answer “how to” technical and application configuration questions Develop, maintain, and execute reports to ensure system operation meets performance targets Create and maintain system design and operations documentation and knowledge bases Qualifications : BTech degree in Information Technology/Computer Science or equivalent combination of education and experience 3-5 years of demonstrated experience in ServiceNow development, configuration, and administration, including but not limited to successful deployments as lead Other Requirements Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy Adaptable to change and able to work independently and as part of a team Manage and prioritize work effectively with minimal supervision What Avasant Offers Entrepreneurial environment, with the ability to lead and drive new initiatives to further personal andorganizational goals International exposure and a chance to work with global clients, including some of the largest multinationals Training and mentoring on the latest business and sector practices based on market requirements Opportunity to work with and learn from an international team of industry specialists Focused programs for career development, including funding of industry certifications and skill development programs Dynamic and multicultural work environment Leadership opportunities Industry-leading compensation and benefits program Powered by JazzHR JduPS3oxyK Show more Show less

202501846 Thane, Maharashtra, India Bevorzugt Description Summary: Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization. SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW. This includes: Managing a more automated and integrated model linked with financial data Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements Supporting improved integrated solutions with service delivery model Supporting integration with financial information to drive cost savings or provide insights to procurement negations related to audits / software license renewals It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software Role: Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDB Develop, run and distribute reports for software compliance, inventory, and financial data Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool Maintain automated discovery tools and complete manual data entry to ensure a complete CMDB Assist in the development and improvement of SACM policies, processes, and procedures Identify and drive license optimization opportunities Govern our SACM data ownership framework Assist in external vendor audits Manage SACM response for annual SOC II compliance audit Respond to SACM requests for client audits Qualifications Requirements: 7+ years of experience in IT 3+ years’ experience in SACM, configuration management or a data administration role ITIL, ServiceNow, Flexera and Microsoft Suite preferred Strong experience with data and an analytical mindset that can contribute to the data analysis of the SACM tool with the aim to improve its overall quality and governance. Understands data challenges in complex integration and data-driven programs. Ability to analyze and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders. Excellent communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders. You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership Experience with ServiceNow is a plus.