At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Staff As part of our TPRaaS team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Staff with expertise in Third Party Risk Management to join the leadership group of our TPRaaS team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Participate in the delivery of Third-Party Risk Management (TPRM) engagements covering walkhroughs, testing, documentation and other engagement related activities . Participate in vendor calls / client interactions by providing delivery updates. Follow policies and procedures that support the successful implementation of TPRM operating models. Participate in process walkthrough discussions to assist in documenting end-to-end business processes and functional requirements. Participate in assessing the application of legal and regulatory requirements to clients TPRM practices. Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Understand the process gaps and propose preventive/corrective action where appropriate. Demonstrate a keen interest in developing knowledge of market trends, competitor activities, EY products, and service lines. Adhere strictly to fulfill project activities to achieve exceptional client service Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Conduct research and assist senior team members in preparing client presentations and information memorandums. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Support management in the preparation of proposals and business development materials. Bring out of the box thinking mindset and analytical thinking capability to enhance service delivery. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have B.Tech (IT/Computer Science), BSc.(IT), BE, MCA, from a tier1 or tier 2 college. 1 to 4 years of demonstrated experience with Risk Management, preferably in the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting). Basic understanding of the TPRM framework, Risk Management, Information Security practices. Good to have exposure in Contract Risk Reviews. Good exposure in TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc). Basic knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc Basic knowledge of privacy regulations such as GDPR, CCPA, etc Basic knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc Basic knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide. Opportunities to work with TPRaaS practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Role - Service Desk Domain - International Technical Support Graduation - Mandatory WORK FROM OFFICE Location - Pune CTC - Upto 4 LPA + Allowances + Incentives Both Way Cab For more details: nidhivghrs@gmail.com +91 8690900776 Required Candidate profile Min 1 year of Relevant Exp in Service Desk (International) Experienced in Troubleshooting (OS, Windows, O365), Active Directory, Servicenow, etc. Excellent Communication skills (English) Perks and benefits Pick and drop facility (within 25 KM)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Staff As part of our TPRaaS team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Staff with expertise in Third Party Risk Management to join the leadership group of our TPRaaS team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Participate in the delivery of Third-Party Risk Management (TPRM) engagements covering walkhroughs, testing, documentation and other engagement related activities . Participate in vendor calls / client interactions by providing delivery updates. Follow policies and procedures that support the successful implementation of TPRM operating models. Participate in process walkthrough discussions to assist in documenting end-to-end business processes and functional requirements. Participate in assessing the application of legal and regulatory requirements to clients TPRM practices. Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Understand the process gaps and propose preventive/corrective action where appropriate. Demonstrate a keen interest in developing knowledge of market trends, competitor activities, EY products, and service lines. Adhere strictly to fulfill project activities to achieve exceptional client service Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Conduct research and assist senior team members in preparing client presentations and information memorandums. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Support management in the preparation of proposals and business development materials. Bring out of the box thinking mindset and analytical thinking capability to enhance service delivery. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have B.Tech (IT/Computer Science), BSc.(IT), BE, MCA, from a tier1 or tier 2 college. 1 to 4 years of demonstrated experience with Risk Management, preferably in the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting). Basic understanding of the TPRM framework, Risk Management, Information Security practices. Good to have exposure in Contract Risk Reviews. Good exposure in TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc). Basic knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc Basic knowledge of privacy regulations such as GDPR, CCPA, etc Basic knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc Basic knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide. Opportunities to work with TPRaaS practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. About The Role This isn’t just an internship. It’s your launchpad to becoming a GTM Engineer. Six months ago, “GTM Engineering” was a buzzword. Today, it’s one of the most in-demand roles in B2B. GTM Engineers sit at the intersection of strategy, ops, and automation– solving high-impact problems using tech and AI. This internship is built to get you there. What You Will Do You’ll work closely with Sales, Marketing, and Customer Success teams to identify broken processes and fix them – not with meetings, but with automation. Think of yourself as a systems builder, a workflow architect, and a force multiplier. Diagnose operational inefficiencies across the GTM org Build and automate workflows using ChatGPT, Gemini, Zapier, Make.com, Airtable, or APIs Support key programs like lead routing, business development, customer onboarding, and internal reporting Design internal dashboards, bots, scripts, or utilities to streamline execution Document your builds and turn them into repeatable playbooks for scale Contribute to internal GTM experiments, and bring new automation ideas to life Requirement We don’t expect you to have years of experience, but we want you to be obsessed with figuring things out, fast. You’ve built or hacked workflows using AI tools or no-code/low-code platforms You’re naturally curious about business systems and how tech can improve them You’re comfortable working in ambiguity and thrive when learning something new You love solving messy, unstructured problems Strong communicator – written and verbal What's There For You Direct mentorship from the CEO’s office, with a front-row seat to GTM strategy, RevOps, and growth execution Exposure to real-world projects that go beyond decks and docs – you’ll build things that teams actually use A tangible portfolio of AI/automation projects Freedom to experiment, fail, learn, and iterate A clear path to a full-time GTM Engineer role based on performance This is for the builder who sees AI not just as a tool – but as a new language for business. If that’s you, we want to work with you. Why You Want To Work Here Opportunity to convert to a Full-Time Role, based on performance and organisational requirements after the end of the internship tenure. A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup Competitive Stipend Work on AI-first features in an event-tech startup with global customers Thrive in a remote-first, empowering culture fueled by ownership and trust Show more Show less

Company Qualcomm India Private Limited Job Area Operations Group, Operations Group > Project Analyst General Summary Role Overview: We are seeking a detail-oriented and analytical Inventory & Asset Management Analyst to lead the implementation and optimization of asset tracking systems and associated dashboards. This role is critical in ensuring long-term operational continuity, audit readiness, and cost-efficiency through data-driven decision-making and process automation. Key Responsibilities Asset Lifecycle Management: Maintain integrity across the entire asset lifecycle—from procurement to retirement—ensuring compliance with internal policies and audit standards (e.g., FAR). Dashboard Development & Reporting: Design and implement interactive dashboards using Power BI, leveraging DAX and SQL to provide actionable insights for stakeholders. Data Integrity & System Management: Ensure accuracy and consistency of asset data in ServiceNow and Nataero platforms. Collaborate with Finance, IT and lab operations to maintain clean, audit-ready records. Audit & Compliance Support: Prepare and support internal audits, ensuring traceability and accountability of lab assets. Cross-Functional Coordination: Work closely with lab operations, procurement, finance, and IT teams to align asset management practices and drive operational excellence. Automation & Optimization: Identify opportunities for automation and process improvement to enhance scalability and reduce manual effort. Asset Recovery & Cost Savings: Lead initiatives for asset recovery, reuse, and cost optimization through data analysis and stakeholder engagement. Required Skills & Qualifications Proven 5+ years of experience in Inventory and Asset Management in a lab or technical environment. Proficiency in ServiceNow and familiarity with Nataero or similar asset tracking systems. Strong expertise in Power BI, including DAX formulae and basic SQL queries. Advanced skills in Microsoft Excel, including pivot tables, VLOOKUPs, and data modeling. Excellent analytical and logical reasoning skills. Understanding of FAR audit compliance and lab operations. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively in a cross-functional environment. Minimum Qualifications Associate's degree. OR High School Diploma or equivalent and 2+ years of relevant work experience. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers. 3077003 Show more Show less

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Lead Analyst - Product Support in our ever-evolving WPT App Support team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About The Team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. Worldpay Total: Worldpay total is payment gateway and offer the multiple payment method to their customers to accept the payments. It is supporting the wider retail customers in UK region. What You’ll Own Working knowledge of Java and unix ITIL Processes Test Execution User Interface Testing Application Testing User Experience (UX) Testing Cloud Testing SQL Databases Amazon CloudWatch Atlassian JIRA ServiceNow IT Service Management What You Bring Minimum 4-6 years of experience in testing, test case writing and execution. Minimum 4 years of experience in providing the hands-on IT support and interacting with applications and end users. Working knowledge of Java, SQL. Proficient in cloud AWS cloud. Hands on in Service Now, JIRA and Splunk. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Understanding of Java (J2SE), spring, Hibernate, micro services. Understanding of database concepts and exposure in working with oracle and SQL databases. Prior banking or finance related experiences a plus; personal banking experience preferred Strong analytical skills Knowledge of Worldpay products and services Organizational and time management skills required Extremely comfortable working with computers and a variety of applications Excellent oral and written communications skills Strong problem solving skills Worldpay Values Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. (Susmita Tripathy) Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them. For more information, visit https://www.onereal.com/ Location: Mumbai - Hybrid. Work Schedule: 2:30 PM - 11:30 PM IST Job Summary: The IT Support Admin will be responsible for managing the procurement, maintenance, inventory, and lifecycle of laptops, accessories, and other IT devices. This role requires close collaboration with stakeholders to ensure timely delivery, repairs, and compliance with asset management protocols. Duties/Responsibilities: End-User & Technical Support: Provide comprehensive technical support for employees, acting as the first point of contact for issues related to Google Workspace (GWS), Microsoft O365, and Slack. Manage and support Mobile Device Management (MDM) systems for both macOS and Windows environments. Execute all IT-related tasks for employee onboarding and offboarding, including account creation, device provisioning, and access revocation. Troubleshoot and resolve hardware and software issues on employee endpoints. Manage work and communicate through ServiceNow, Slack and email. Procurement & Vendor Coordination: Oversee the procurement process for laptops, mobile devices, and accessories. Collaborate with vendors to negotiate pricing, ensure timely dispatch, and manage bulk purchases. Maintain contracts and service agreements with vendors for device repairs and replacements. Inventory & Asset Management: Track all live laptop accessories and devices within inventory. Maintain an up-to-date record of issued, returned, and misplaced assets. Ensure proper documentation and tagging for devices to prevent misplacement or unauthorized usage. Coordinate with internal teams for device allocation based on business needs. Manage software/hardware licenses and renewals. Optimize device allocation to new hires, existing employees, and offboarding personnel. Delivery & Repairs Management: Ensure timely delivery and dispatch of devices to employees, coordinating with logistics partners when needed. Address device repairs, ensuring they are accounted for in Full & Final (F&F) settlement for departing employees. Implement proper tracking for faulty devices and manage replacements. Compliance & Reporting: Ensure all assets comply with organizational policies and security standards. Generate periodic reports on asset usage, procurement efficiency, and stock availability. Assist in budgeting for IT equipment and forecasting upcoming needs. Support IT audits by providing accurate inventory records and policy adherence. Stakeholder Collaboration: Partner with HR and IT teams to facilitate device allocation for new hires and offboarding processes. Work closely with finance teams to manage IT asset expenditures. Coordinate with vendors for efficient service delivery and troubleshooting device-related concerns. Qualifications & Skills: Hands-on experience with user administration and support for Google Workspace (GWS), Microsoft O365, and Slack. Experience of up to 2 - 4 years in IT asset management, inventory tracking, or procurement. Proficiency in managing and supporting Mobile Device Management (MDM) platforms for macOS and Windows. Demonstrated experience with IT onboarding and offboarding processes. Strong organizational and analytical skills to ensure efficient workflow management. Ability to coordinate vendor relationships and negotiate service agreements. Proficiency in inventory tools like Asana, ServiceNow, or Excel. Basic knowledge of IT administration, workplace security, and asset compliance. Must Have: Ability to truly encompass our Company Core Values Work Hard, Be Kind Tech x Humanity “We” are bigger than “me”. Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Show more Show less

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 4,542,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Show more Show less

About the Role: ASEC Engineers – A Verdantas Company is seeking an experienced Deputy Division Manager, Enterprise Applications to join our dynamic Pune office. In this pivotal managerial role, you will be responsible for assisting in the development, implementation, and maintenance of Verdantas enterprise applications—ensuring their reliability, scalability, and performance. You’ll help drive technical solutions that align with business objectives, contributing to a robust application ecosystem that supports innovation and growth. Key Responsibilities: • Assist the Division Manager in leading and managing the enterprise applications team. • Support the development and implementation of strategies for enterprise application development. • Oversee the design, development, and deployment of enterprise applications. • Ensure the security, performance, and scalability of enterprise applications. • Collaborate with other departments to understand their application needs and provide solutions. • Ensure compliance with relevant regulations and standards. • Provide technical guidance and support to the team. • Monitor and evaluate the performance of enterprise applications, making recommendations for improvements. Core Competencies: • Enterprise Integration: Integrate core business applications (Workday, ServiceNow, ERP, CRM, Microsoft Entra) to each other and to the data platform (Microsoft Fabric) • ServiceNow Management: Lead the ServiceNow platform, driving its implementation, customization, and optimization to support business processes. • Enterprise Applications Administration: Oversee the day-to-day management of the ERP, CRM, HRIS, ITSM technical administration and data management. • Leadership: Ability to manage teams and projects and provide guidance. • Strategic Thinking: Developing strategies, solving problems, and staying updated with trends. • Project Management: Managing budgets, resources, and overseeing application development. • Security and Compliance: Ensuring application security and regulatory compliance. • Collaboration: Working with other departments to meet their application needs. Required Qualifications: • Bachelor’s or Master’s degree in computer science or equivalent • 5-7 years of relevant experience • Strong verbal and written communication skills Location and Work Set-up • Pune, Maharashtra, India • Work Mode: In Office ________________________________________ Why Join ASEC Engineers – A Verdantas Company ? At our Pune office , you’ll be part of a vibrant, innovative environment that fuses local excellence with global impact. We foster a people-first culture and empower our employees with tools, support, and opportunities to thrive. What We Offer: • Be part of a global vision with the agility of a local team. • Work on high-impact projects that shape industries and communities. • Thrive in a collaborative and dynamic office culture. • Access continuous learning and professional development programs. • Grow with clear paths for career progression and recognition. • An employee-centric approach that values your well-being and ideas. ________________________________________ Ready to Build the Future with Us? “Join ASEC Engineers – A Verdantas Company in Pune, where your technical expertise, leadership, and ideas will shape innovation and drive progress. Let’s engineer a better tomorrow—together.” Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going. New Hire equipment ticket management Imaging and deployment of laptops, peripherals, and equipment Manage and process delivery and deployment of logistics request tickets Process and record received deliveries of existing equipment Confirm and validate new asset receipts of hardware received Escalate, report, and manage discrepancies between hardware assets physically received Conduct weekly stockroom inventory asset audits Collect, process, and manage legal hold assets Monitor and report inventory stock levels in accordance with established thresholds Maintain and track hardware to and from the inventory store rooms Perform hardware recovery upon employee terminations and laptop replacements Identify disposition of returned assets Assist to arrange and manage e-waste services Skills Graduation, Diploma or equivalent Minimum 1 year of Inventory Management experience Ability to work in an onsite capacity following Milestone Technologies and Client safety guidelines Extensive understanding of IT equipment, models, and accessories including Windows, macOS, Android, and iOS devices Excellent ticket management hygiene Responsive and efficient communication via email, Slack, and Zoom; exhibiting a high level of professionalism Knowledge of storeroom safety and operations Ability to lift/move 25-50 pounds Strong verbal and written skills for customer interactions Minimum 2 years of imaging, and deployment experience Knowledge and experience using ServiceNow, JAMF, BigFix, and other device management/service delivery software Ability to drive a truck and/or box truck is a plus Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Area(s) of responsibility SkillS: ServiceNow Functional Consultant – Change & Release Management/ BA Experience: 8+years Job Description Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Experience in Delivery and consulting for Change and Release Management Process. Experience to consult and plan for end-to-end CSM / ITSM function cum process implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in Lead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow® Work closely with ServiceNow® technical team to implement the desired processes using Agile approach Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material ITIL® Intermediate or Expert certified is preferred Project Management trained is preferred Strong customer service orientation Passion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: ServiceNow Creator . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Summary Position Summary Senior Analyst – Infrastructure Support - Deloitte Support Services India Private Limited Work you'll do You will be responsible to perform technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Illustrative Duties and Responsibilities: Monitor system and service performance, identifying issues or disruptions in real-time. Lead troubleshooting efforts for incidents, working to quickly resolve service interruptions. Coordinate and communicate effectively during incidents to ensure timely updates to stakeholders. Provide critical support to the firm's IT Infrastructure, Applications and Cloud resources on performance, availability, and security. Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Build scripts that will make data evaluation processes more flexible or scalable across data sets with Develop scripts & dashboards to automate visualization, device and monitoring Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data. Perform post-incident analysis to identify the root causes of issues and contribute to implementing long-term solutions to prevent recurrence. Document findings and propose changes to system design or processes to improve reliability. Implement cost-effective solutions and ensure resource utilization efficiency Knowledge on cloud automation and infrastructure-as-code tools Monitor performance metrics and generate reports. Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours. Working knowledge on Cloud and On-Premises infrastructure related alerts and issues Collaborate with support teams to troubleshoot and diagnose problems Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems Document accordance with standard organization policies and procedures Notify customer and third-party service providers of issues, outages, and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis Identify and address day to day continuous improvement activities Perform miscellaneous job-related duties as assigned by the team manager Assist with fulfillment of basic Service Requests Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 3-5 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: A Strong automation and scripting background A strong understanding of IT systems, and infrastructure with familiarity on the relevant technologies and tools used for incident management Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions Working knowledge of enterprise infrastructure both on-premises and cloud hosted Hands on experience in ITSM modules including ServiceNow Hands on experience in Application monitoring tools; SCOM, Azure Monitor, Dynatrace, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus Hands on experience in Web Technologies (IIS, SharePoint, Apache, etc.) and awareness of basic database concepts (SQL or Oracle) Hands on experience in supporting & resolving Cloud infrastructure related incidents/events Knowledge of cloud automation and infrastructure-as-code tools (e.g., Terraform, AWS CloudFormation) Create and implement end to end automation solutions for various processes and systems using PowerShell and Python Identify opportunities for process automation to improve efficiency and productivity Foundational ability to analyze data and compare with defined performance measures Ability to follow SOPs and documented workflows Foundational knowledge of current business technologies, frameworks, methods, and tools Diagnose and resolve automation-related issues through seamless automation Ability to assist and perform with the identification of key issues or trends Ability to comprehend information risk concepts and principles Work closely with cross functional teams, including software developers and quality assurance engineers Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication Working knowledge of ITIL Methodology and SAFe Agile Framework Understands information systems and cybersecurity Experience with Site Reliability Engineering (SRE) practices. Familiarity with observability tools such as Prometheus, Grafana, New Relic, or similar. Certifications in cloud technologies, ITIL, or service management are a plus Certifications Preferred Microsoft Certified System Engineer (MCSE) Microsoft Certified Solutions Expert (MCSE) Azure Certification AWS Certification ITIL Foundation Core Competencies Prior experience of programming, writing automated test scripts Ability to communicate effectively across all levels of management Highly collaborative personality with excellent written and verbal communication skills Ability to manage and prioritize multi-tasks under pressure Ability to work both independently and collaborate with the team Self-directed and detail oriented. Moderate supervision with some latitude for independent judgment Flexible, calm, and professional demeanor in a fast-paced, high-stress environment Highly Motivated, self-starter who has a very strong desire to learn Work Location Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304275 Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of ITIL processes and frameworks. - Experience with application development and configuration in ServiceNow. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with scripting languages relevant to ServiceNow. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant - ServiceNow Product & Services Project Manager As a DT P&S Project Manager in the Client CTO Service Management Organization, this role will collaborate, communicate and interact with cross-functional teams across CLIENT DT and the Business Segments. This role will contribute to the overall success of the implementation of Key CTO Initiatives with Product Teams and the governance/collection of products and services data. Responsibilities: Support/Monitor/Report the Rollout Status of Key CTO Initiatives across CLIENT Product and Services Teams Collaborate with the Product Initiative Owners, and Application Teams to define standard work to assess, configure, test and implement key Initiatives across Product & Services Portfolio Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to Product Initiative Owners on process changes, findings and challenges. Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines. Conduct rhythms with CTO Product & Services Leaders and attend Office Hours where needed Support Data Hygiene and Collection Collaborate with Teams to collect/validate business requirements Accurately update target ServiceNow systems with required/collected information from Application Teams whenever possible to expedite collection Drive urgency to meet deadlines and metric goals. Report progress weekly to Leads Support Testing, Onboarding and Migration to ServiceNow Platform Support customer training, rollout and communication process where required Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in IT Project Management Strong Excel, PowerPoint and communication/presentation/documentation skills Preferred Qualifications/ Skills Expertise: Strong experience working with ServiceNow platform and Product & Services Leadership: Ability to influence cross-functional teams to achieve common goals. Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives. Urgency: Demonstrated passion and ability to maintain high level of energy and urgency to meet timelines. Results-Driven: A track record of delivering results in a timely and effective manner. Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization. Adaptability: Ability to adapt to changing priorities and navigate through ambiguity. Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:59:45 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant - APM Project Manager As a DT APM Project Manager in the client CTO Service Management Organization, this role will collaborate, communicate and interact with cross-functional teams across client DT and the Business Segments. This role will contribute to the overall success of the implementation of Key CTO Initiatives with Application Teams, the governance/collection of Application Portfolio Management Data and the transition/implementation of the new ServiceNow EA Pro Module. Responsibilities: Support/Monitor/Report the Rollout Status of Key CTO Initiatives across Client Application Teams: Collaborate with the CTO Product/Project Initiative Owners, the CTO APM Office, and Application Teams to define standard work to assess, configure, test and implement key CTO IT Initiatives across Client’s Business Application Portfolio Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to CTO Product/Project Initiative Owners on process changes, findings and challenges Application Teams are facing. Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines. Conduct rhythms with CTO Product/Project Leaders and attend Office Hours where needed Support APM Portfolio Data Hygiene and Collection: Collaborate with EA’s/APM’s/Application Teams to collect/validate Application Portfolio Data Accurately update target SN/APM systems with required/collected information from Application Teams whenever possible to expedite collection Drive urgency to meet deadlines and metric goals. Report progress weekly to APM Office Leads Support Testing, Onboarding and Migration to ServiceNow EA Pro Module: Review and test APM Office ServiceNow EA Pro standard work documentation Support customer training, rollout and communication process where required Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree in computer science, Information Technology, or a related field. Good experience in IT Project Management Strong Excel, PowerPoint and communication/presentation/documentation skills Preferred Qualifications/ Skills Expertise: Strong experience working with ServiceNow platform, ServiceNow EA Pro module and Application Technologies/Configurations Leadership: Ability to influence cross-functional teams to achieve common goals. Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives. Urgency: Demonstrated passion and ability to maintain high level of energy and urgency to meet timelines. Results-Driven: A track record of delivering results in a timely and effective manner. Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization. Adaptability: Ability to adapt to changing priorities and navigate through ambiguity. Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 6:21:28 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone Technologies is looking for a Business Systems Analyst who is organized, experienced, and energetic individual who can assess a client's organization quickly to understand the business and systems challenges the client is facing while facilitating and capturing improvement requirements and supporting the implementation and assimilation of these improvements. A successful BSA at Milestone Technologies must be able to operate autonomously and communicate effectively with individuals at all levels of an organization. Developing a comprehensive understanding of the business and systems environment through research and analysis Facilitating definition of the business problem to be solved as well as key metrics to verify resolution Leading efforts to document functional and system requirements through interviews, JAD sessions, or other techniques as the client situation may require Creating use cases to better clarify and communicate requirements Driving requirements review and sign-off with business and technical subject matter experts and management Managing ongoing requirements review and iteration Identifying and communicating risks and issues to management Performing hands-on troubleshooting of system functionality to resolve issues Designing reports and system extracts in response to issues or information requests Developing test requirements and representing assigned requirements/functionality throughout the testing process from prototyping through deployment Contributing content to training and technical support documentation Providing as-needed support throughout the deployment phase including communications, training, and user support Promoting analysis and documentation standards to improve efficiency and quality Modeling Business Analysis best practices and mentoring more junior resources Skills 7+ years of Business Analysis experience capturing requirements and working with business stakeholders 4-year degree in Business, MIS, or 7+ years of related job experience Thorough understanding of the entire systems development lifecycle (SDLC) including requirements, design, development, test, implementation, rollout, and support Working knowledge of multiple SDLC methodologies including waterfall, iterative, and agile Ability to collaborate with diverse organizations and individuals to accomplish common goals Ability to conceptualize, document, and communicate business and technical constraints and requirements Proven ability to deliver clear, accurate, and timely Business Requirements and Functional Specifications Excellent negotiation and conflict management skills Previous software development, testing, systems integration, and/or software configuration experience is beneficial Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Access, Project, PowerPoint, Visio) Ability to perform data analysis in Excel using pivot tables, macros, and charting ' Working knowledge of one or more reporting tools (e.g., SQL Reporting Services, Crystal Reports, Business Objects) Experience with business process and system modeling tools (i.e., Data Flow Diagrams, Process Models, Entity Relationship Diagrams, Dimensional Data Models, and Use Case Scenarios) Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT team members Strong written and verbal communication skills across business and technical audiences Must be a self-starter showing a high level of initiative Positive " can do" attitude Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Job description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation. Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks. Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production. Understand and drive the controls compliance initiatives across the services Collaborate with globally located cross functional team in building customer-centric products. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development, with a strong background in Service Management experience covering applications involving tech stack of Java-springboot, Python, GCP, Angular, and Kubernetes. Excellent stakeholder management and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Experience around implementing Incident, Problem, Change management standards Experience in conducting Post Implementation Reviews/Major Incident Reviews demonstrating accurate identification of root cause, preventive solutions Exposure to driving focus around non-functional requirements that a typical IT application should meet Hands-on experience in handling production support covering debugging, fix promotion via emergency releases would be preferred Experience around tools enabling service observability, resilience, recovery Familiarity with service management tools (e.g., ServiceNow, Jira). HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Overview: The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCo’s strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities: Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications: Key Skills/Experience Required: Overall 8+ years of IT experience Bachelor’s degree in computer science or information technology, master’s degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

Job Description: We are hiring an engineer of ServiceNow DevOps with a strong background in technical insight in ServiceNow and experience with delivering projects. This opportunity will support the transformation of our industry standard order and delivery management systems. You will work on the platform team implementing new tools to simplify the use of ServiceNow for our 1000+ developers, 400+ scoped applications, and 10k+ users. The position requires new tools to be created, implementation of OOTB solutions from NOW, and integration of external tools. The position requires close collaboration with U.S based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles. To be successful in this role you have an active background in platform support across many modules with a large scale CMDB. When required you will have the capability to engage at a ‘design & code’ level. You will have experience in all aspects of the software development lifecycle and are expected to have good teamwork, communication, and problem-solving skills. You will need a deep understanding of agile software methodologies and the ability to balance technical expertise and acumen. Additionally, you will be given opportunity to introduce new modules and idea in ServiceNow which client and product owners can use and enhance their day to day activity. Roles & Responsibilities Provide Architecture, design, development, testing of Out of the box ServiceNow software Solutions Support application teams in their use of the platform – create scoped apps, investigate issues, etc. Deliver new features around CICD, UAM, and platform tools to allow the customer to more easily develop solutions on the platform Provide root cause analysis for platform failures, performance issues, custom tool failures, and general customer requests Perform product owner function for the tools they’ve written for the platform Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, Process Automation and other ServiceNow features and functionalities. Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. Guiding a team or team members with technical knowledge and path forward for implementation Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. Actively participate in daily stand-up meetings Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. Reusing and scaling components to accommodate future growth and eliminate junk code. Support detailed documentation of systems and features. Act as liaison between external vendors and internal product, business, engineering, and design teams Qualifications - Internal Skills Knowledge and Experience CSA – certified system administrator At least one of CAD certified application developer or CIS certified implementation specialist 5+ years of experience in ServiceNow development, configuration and administration. Experience in working with Integration, flow designer, Orchestration, Custom Application Development, Process Automation, notifications and other ServiceNow modules and functionalities. Experience working with Import Set, transform map, table API and Robust Transform Engine Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) Experience in working on complex notification logic. Deployment experience. Strong technical leadership and project delivery including via vendors. Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. Good understanding of web-based Application Architectures and Application interfaces Proficiency in client side and server side Scripting. Business Rules, Runbook Automation, Workflow development Reusing and scaling components to accommodate future growth. Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. Education and Qualification Bachelor level degree or equivalent in Computer Science, or related field of study. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for Technical Service Desk Experience Range: - 3 to 6 Yrs Job Locations : Bangalore Job Summary: We are seeking a skilled and customer-focused Technical Service Desk with excellent communication to provide first-line support for IT-related issues, with a strong emphasis on Active Directory, SAP, Windows OS, Microsoft Office and Remote Desktop Protocol (RDP). Job Description Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Troubleshoot and resolve issues related to: *Active Directory (user account management, group policies, password resets) *SAP (basic user support, login/access issues, ticket escalation) *Windows OS (installation, configuration, performance issues) *Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) *Network connectivity Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow). Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the user. Assist with offboarding processes including account setup and software provisioning. Maintain documentation of common issues and solutions in the knowledge base. Ensure compliance with IT policies and security standards. Should have good knowledge of Incident/Request management. Should be ready to work from office with rotational shift (including night shift). Minimum Qualification 15 years of full time education. Show more Show less

Job Overview We are seeking a highly motivated and detail-oriented Project Manager to lead and oversee various projects within our organization. The ideal candidate will possess strong leadership skills, a comprehensive understanding of project management methodologies, and the ability to drive projects to successful completion. This role requires effective communication with stakeholders, ensuring that project goals are met on time and within scope. Responsibilities Develop and manage project plans, including timelines, resources, and budgets. Coordinate cross-functional teams to ensure project milestones are achieved. Utilize methodologies such as Waterfall and Lean Six Sigma for process improvement. Conduct regular project status meetings and provide updates to stakeholders. Implement process mapping techniques to streamline workflows. Manage contracts and vendor relationships as necessary for project execution. Utilize tools such as Salesforce, Workday, and ServiceNow for project tracking and reporting. Identify risks and develop mitigation strategies throughout the project lifecycle. Ensure compliance with organizational standards and best practices in program management. Requirements Proven experience as a Project Manager or similar role in a relevant industry. Strong knowledge of project engineering principles and practices. Familiarity with project planning tools and software. Excellent organizational skills with the ability to manage multiple projects simultaneously. Strong analytical skills with attention to detail. Effective communication skills, both written and verbal. Certification in Project Management (PMP or equivalent) is preferred but not required. Experience with Lean Six Sigma methodologies is a plus. Knowledge of Salesforce, Workday, ServiceNow, or similar platforms is advantageous. Join our team as a Project Manager where you can make an impact by leading innovative projects that drive success within our organization. Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. About the Role This isn’t just an internship. It’s your launchpad to becoming a GTM Engineer. Six months ago, “GTM Engineering” was a buzzword. Today, it’s one of the most in-demand roles in B2B. GTM Engineers sit at the intersection of strategy, ops, and automation– solving high-impact problems using tech and AI. This internship is built to get you there. WHAT YOU WILL DO You’ll work closely with Sales, Marketing, and Customer Success teams to identify broken processes and fix them – not with meetings, but with automation. Think of yourself as a systems builder, a workflow architect, and a force multiplier. Diagnose operational inefficiencies across the GTM org Build and automate workflows using ChatGPT, Gemini, Zapier, Make.com, Airtable, or APIs Support key programs like lead routing, business development, customer onboarding, and internal reporting Design internal dashboards, bots, scripts, or utilities to streamline execution Document your builds and turn them into repeatable playbooks for scale Contribute to internal GTM experiments, and bring new automation ideas to life Requirement We don’t expect you to have years of experience, but we want you to be obsessed with figuring things out, fast. You’ve built or hacked workflows using AI tools or no-code/low-code platforms You’re naturally curious about business systems and how tech can improve them You’re comfortable working in ambiguity and thrive when learning something new You love solving messy, unstructured problems Strong communicator – written and verbal WHAT'S THERE FOR YOU Direct mentorship from the CEO’s office , with a front-row seat to GTM strategy, RevOps, and growth execution Exposure to real-world projects that go beyond decks and docs – you’ll build things that teams actually use A tangible portfolio of AI/automation projects Freedom to experiment, fail, learn, and iterate A clear path to a full-time GTM Engineer role based on performance This is for the builder who sees AI not just as a tool – but as a new language for business. If that’s you, we want to work with you. Why You Want To Work Here Opportunity to convert to a Full-Time Role, based on performance and organisational requirements after the end of the internship tenure. A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup Competitive Stipend Work on AI-first features in an event-tech startup with global customers Thrive in a remote-first, empowering culture fueled by ownership and trust

Job Family User Support (India) Travel Required None Clearance Required None What You Will Do Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills Essential Job Functions Be a Microsoft Teams and Collaboration evangelist for Logitech, Microsoft Teams and other Collaboration technologies. Provide training sessions to demonstrate and teach users how to use the full spectrum of Logitech equipment. Communicate collaboration technology in an engaging and “storytelling” type manner. Operate, maintain, troubleshoot, and upgrade video conferencing equipment. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis for failed cases. Conduct daily A/V equipment audits and maintain accurate records. Follow defined processes and ensure that the processes are adhered to by the team. Build relationships with internal customers to ensure they are successful when making use of technology. Determine participants' existing knowledge, prepare pertinent, meaningful use cases which will idealize the use of collaboration technology in the environment. Manage calendar assignments for meeting support and coordination of testing and maintenance Partner with the customers to understand the audio and video requirements for various events. Before scheduling large events, conduct sound, visual, and performance quality checks on AV equipment to ensure everything works flawlessly. Prior to large-scale meetings, perform dry runs to ensure all equipment operates smoothly. Troubleshoot and resolve A/V Technical issues promptly. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Conduct daily hardware checks in conference rooms, offices, and workstations (HDMI cables, monitors in working order, remotes in conference rooms) Conduct daily printer checks Additional Responsibilities Provide in-office 1st and 2nd level Deskside IT support primarily to Chennai office locations and remotely covering other office locations when it is required. Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or related issues. Escalate more complex problems or unresolved issues to next level of support Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on printer usage Accept, inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) In-office liaison with End-point management and Intune team for networking, battery backup solutions testing, etc. Address client questions using available information resources Comply with Corporate IT Service Management and Service Desk policies, procedures and directives Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests Recommend process changes as needed to improve service levels Communicate company policies and standards Travel, as necessary What You Will Need Minimum 2-5 years’ experience supporting any Audio-Visual hardware and software. Minimum 2-5 years’ experience with Zoom Meetings, Events, and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, Logitech devices and monitors. Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, Executives, and IT management. Must be comfortable presenting in front of a camera and audience to deliver virtual training and webinars. The ideal candidate will be able to deliver engaging training and presentations. Minimum 2-5 years of working knowledge and hands-on support of Windows 10 and Windows 11 in an Active Directory environment Must be able to work independently and self-directed, and within a team Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams Experience working professionally with customers remotely via phone, chat, email, and in person Strong communication (written and verbal), multitasking and customer service skills Work effectively in a team environment to maintain Service Desk coverage and support model Proficient in managing multiple tasks at one time and prioritizing said tasks Experience supporting smart phones including iPhone and Android models Strong problem-solving skills Must be proactive, punctual and be able to multitask efficiently. Strong planning and organizational skills Demonstrated skills in working with users in person and remotely What Would Be Nice To Have College degree is must. Experience with minor troubleshooting for printers What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Proven experience in building and maintaining data pipelines and system integrations. Ability to design scalable, maintainable systems with a focus on performance and reliability. Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Passion for JavaScript and the Web as a platform, reusability, and componentization 4+ years of experience with Java or a similar OO language Good to have experience with any of the modern UI frameworks like Angular, React or Vue FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.