12410 Servicenow Jobs - Page 8

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful implementation of applications - Mentor and guide team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in designing and configuring applications on the ServiceNow platform - Knowledge of ITIL framework - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Kolkata office - A 15 years full-time education is required

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities: - Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module. - Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform. - Develop and maintain technical documentation related to the ServiceNow HR Service Management module. - Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow HR Service Management module. - Good To Have Skills: Experience in Servicenow Tools Administration. - Experience in cloud migration and implementation. - Strong understanding of ITIL processes and Service Management best practices. - Experience in developing and maintaining technical documentation. - Excellent problem-solving and troubleshooting skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. - This position is based at our Kolkata office.

We are looking for a highly skilled and motivated Help Desk Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The Help Desk Support Engineer will play a critical role in resolving technical issues, ensuring smooth IT operations, and providing excellent customer service. Key Responsibilities : Provide first-line technical support via phone, email, and chat for end users on a variety of IT-related issues, including hardware, software, network, and application problems. Troubleshoot and resolve issues related to operating systems, hardware configurations, software applications, and network connectivity. Document issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents. Escalate complex issues to the appropriate IT department or senior support staff. Install, configure, and maintain computer hardware, software, and peripherals. Perform system backups, software updates, and security patches. Assist in the setup and deployment of new hardware and software systems for users. Maintain knowledge base and user manuals to assist with self-service and improve support efficiency. Monitor and maintain the performance of internal systems to ensure uptime and availability. Provide training to end-users on how to use software and systems effectively. Ensure adherence to company policies and procedures regarding data security, software licensing, and user access. Qualifications : Education & Experience : Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role. Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations. Experience with Active Directory, Office 365, and remote support tools. Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Skills & Abilities : Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work under pressure and handle multiple issues simultaneously. Strong attention to detail and ability to document issues and solutions accurately. Basic understanding of networking concepts such as DNS, DHCP, and VPN. Desirable Skills : IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. Experience with hardware repairs or system imaging and cloning tools. Familiarity with remote desktop tools and system management platforms. Work Environment : This role may require occasional after-hours or weekend support, depending on business needs. Comfortable working in a fast-paced environment with a focus on customer satisfaction. Job Type: Full-time Pay: ₹24,842.75 - ₹26,129.11 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Help desk: 2 years (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 2 Year(s) Of Experience Is Required Educational Qualification : NA Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day may involve collaborating with cross-functional teams to gather and analyze requirements, developing innovative solutions, and ensuring the successful implementation of technology components to meet organizational needs. You will also engage in testing activities to validate the functionality and performance of the systems being developed, contributing to the overall efficiency and effectiveness of the data center operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Assist in troubleshooting and resolving technical issues as they arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of data center technologies and infrastructure. - Familiarity with network design and implementation. - Experience in system testing and validation processes. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Chennai office. - A NA is required.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Owens & Minor is looking for a highly experienced and self-driven Senior ServiceNow Developer to lead the technical design, development, and delivery of scalable solutions across the ServiceNow platform. This role will serve as the technical anchor for the platform, managing end-to-end implementations, integrations, and continuous improvements across multiple business domains. This role demands a proactive leader who thrives in complex enterprise environments and has a proven track record in building scalable ServiceNow solutions. Become part of a dynamic team engaged across a wide spectrum of ServiceNow modules, including ITSM, ITOM, SPM, ITAM (SAM & HAM), CSM, Integration Hub , and custom applications . You'll gain hands-on experience in a robust and evolving ServiceNow ecosystem, opening the door to substantial growth opportunities. We are deeply invested in your professional development, providing access to certifications, training programs , and learning credits to support and advance your expertise in the ServiceNow platform. ESSENTIAL JOB FUNCTIONS: Lead design and development of solutions across the platform. Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions. Ensure platform compliance, data integrity, and security across implementations. Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors. Research and create POCs, technical design documents, deployment plans and Test cases. Translate complex business needs into practical, scalable ServiceNow solutions through Agile delivery: Analysis, Design, Coding, Testing, Training, and Operational Support. Guide and mentor junior developers through regular code reviews and hands-on collaboration. Perform scheduled cloning operations and ServiceNow upgrades. Document new and existing solutions and configurations across the platform for improved troubleshooting and support. Drive platform-wide initiatives for cost optimization, automation, and digital transformation across domains like CSM, HR, PMO, Facilities, Sourcing, and IT Operations etc. Perform scheduled cloning operations and ServiceNow upgrades. Document new and existing solutions and configurations across the platform for improved troubleshooting and support. EDUCATION & EXPERIENCE: Minimum 6 years of hands-on experience in designing and executing development strategies on the ServiceNow platform. Solid working knowledge in at least +4 key areas , such as ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM , and CSM . Proficient in core platform scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs , and Custom Widgets . Strong experience with Flow Designer and Decision Builder , along with a good working knowledge of Process Automation Designer for building scalable, low/pro code workflows aligned with business processes. In-depth experience using Integration Hub to streamline and enable bi-directional data exchange with external systems, improving interoperability and process efficiency. Highly skilled in scripting languages and frameworks commonly used in ServiceNow, including JavaScript, GlideScript, AngularJS, HTML, and CSS . Experience with Jelly and PowerShell is a plus. Proven experience implementing secure integrations with third-party tools using MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0 Capable of setting up and configuring MID Servers independently as required. Experience in configuring new identity providers and enabling Multi-Provider Single Sign-On (SSO) to ensure secure and seamless user authentication across the platform. Should have a solid understanding of the Common Service Data Model (CSDM) framework, with deep expertise in CMDB population and normalization using tools like Discovery, Service Graph Connectors , and third-party integrations such as Flexera to ensure data accuracy, consistency, and alignment with best practices. Knowledge of CMDB Data Certification and Attestation processes is a plus, particularly in supporting data accuracy, compliance, and governance. Demonstrated ability to design and develop Scoped Applications , ensuring scalability, maintainability, and governance. Should have a good understanding of OOB Workspaces such as SOW, Asset Workspace, CMDB Workspace , and Software Asset Workspace , and be capable of implementing enhancements or identifying minor adjustments based on evolving business needs. Strong troubleshooting and optimization skills , leveraging Script Debugger, Script Tracer, logs, Transaction call chains/register , and techniques for slow query performance tuning . Good to have : Implementation experience with Strategic Portfolio Management (SPM) and Customer Service Management (CSM) modules. Good to have : Experience in building Conversational AI use cases using Virtual Agent or third-party platforms like Moveworks to improve end-user engagement and automate service interactions. Excellent work ethic and the ability to be a productive and reliable team member. Excellent communication, analytical, and problem-solving skills. CERTIFICATIONS & KNOWLEDGE: ServiceNow Administration certification (Must Have) ServiceNow CIS one or more (Good to Have) ITIL If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 12 Year(s) Of Experience Is Required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information A Mandatory Certified ServiceNow ITSM Fundamentals B Optional Certified ServiceNow ITOM or GRC ITAM Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and conducting testing efforts. Your typical day will involve collaborating with various teams to ensure that the infrastructure meets the necessary specifications and standards. You will engage in discussions to refine project goals and contribute to the overall success of the technology initiatives within the organization. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality results in a dynamic environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations and infrastructure management. - Experience with incident management and problem resolution processes. - Familiarity with automation tools and scripting languages. - Ability to analyze and optimize system performance. Additional Information: - The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management. - This position is based at our Noida office. - A Bachelors Degree in Computer Science or IT or Engineering or related field is required.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have 6+ years of experience with Java or a similar OO language Experience with any of the modern UI frameworks like Angular, React or Vue Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Position : Azure Security Engineer Experience : 3+ years in IT Location : Bangalore Employment Type : Full-time Company Overview: HireFlex is a global company specializing in providing a range of professional services to meet modern business needs. Our offerings include Recruitment as a Service, Engineering as a Service, Data Analytics as a Service, DevOps as a Service, FinOps as a Service, and Cyber Security as a Service. We aim to streamline processes and provide technical expertise, enabling businesses to focus on their core operations while HireFlex handles complex tasks. Our client- centric approach emphasizes efficiency and strategic insights across various industries, including fintech, telecom, retail, and healthcare. About the Role: We are seeking a highly skilled and experienced Lead Azure Security Engineer to join our team. The ideal candidate will have strong expertise in Azure Cloud, operating systems, and a solid understanding of IT security. This role requires a proactive individual with excellent troubleshooting skills, the ability to work independently as well as part of a team, and experience in mentoring and process development. Key Responsibilities: Provide expert-level support and administration for Azure Cloud services. Utilize Kusto Query Language (KQL) for data analysis and troubleshooting. Troubleshoot and maintain security measures, particularly with Microsoft Defender for Endpoint (MDE) and Azure Sentinel. Troubleshoot and resolve OS-related issues, including patch management. Mentor and guide junior team members, promoting skill development and best practices. Create and maintain Standard Operating Procedures (SOPs), Knowledge Base (KB) articles, and documentation for processes. Handle escalations and gather requirements/issues from stakeholders, creating actionable plans and ensuring timely resolution. Collaborate with other IT teams to ensure seamless integration and operation of IT systems. Develop and implement automation scripts using PowerShell. Work with ServiceNow for incident, problem, and change management, ensuring adherence to agreed SLAs. Create dashboards and integrate with ServiceNow for enhanced IT service management. Requirements: Azure Cloud (Expert): Extensive experience working with Azure Cloud services, particularly in security and automation. Proficiency in managing various Azure resources, including automation and Logic Apps Advanced usage of Kusto Query Language (KQL) . Strong troubleshooting skills within Azure environments. Experience with Azure automation and Logic Apps. Operating Systems (Expert): In-depth knowledge and hands-on experience with both Windows and Linux operating systems. Expertise in troubleshooting OS-related issues and managing patching processes. Security (Advanced): Advanced knowledge of Microsoft Defender for Endpoint (MDE) and Azure Sentinel. Proven experience in troubleshooting and resolving security-related issues. Ability to design and implement security strategies and solutions. Additional Skills: Proficiency in PowerShell scripting and automation. Experience with ServiceNow integration and dashboard creation. Good automation mindset, identifying and filling gaps to enhance efficiency. Strong problem-solving skills and attention to detail. Excellent communication, interpersonal skills, and the ability to work effectively in a fast-paced and dynamic environment. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in IT, with a focus on cloud services, operating systems, and security. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are a plus. Equal Opportunity Employer: HireFlex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Industry • Staffing and Recruiting Employment Type Full-time

LTIMindtree are Hiring Senior ServiceNow CSM Developers Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore Experience - 5 + years. PFB JD: Minimum 5 years working with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment. At least 5-8 years of experience in the IT Industry Experience. Experience in Configuration of Service Portal and custom widgets along with required workflows and processes Experience in Implementing designer-provided user interfaces. Worked on setting up Service portal content so that it's only available to authenticated users Experience with Service Portal to determine the users logging in to the portal and customization with a combination of system properties and script include Experience in creating, monitoring, modifying, and publishing service catalog workflows with approvals Experience in matching the UI from designs on various pages of a portal Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues Configured Used Access Control Rules for securing and providing the right access to right person/role Develop custom Mobile Applets along with features like barcode scans, language translation for mobile, etc. Certification - ServiceNow Administration certification (Must Have) ServiceNow CIS (+various tracks) (Good to Have) Required Skills - Basic ServiceNow Platform knowledge Basic ITSM & CSM Process knowledge Client & Server APIs, Script Includes JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge Proficient with Angular, Bootstrap, JavaScript, HTML, and CSS Understanding of relational database management systems, stored procedures, queries Basic ITSM and CSM Process knowledge Reporting & Dashboards "LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.” Interested can share resume on namrata.gawade@ltimindtree.com

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze requirements. - Design and develop applications based on business process and application requirements. - Ensure the applications are user-friendly and meet the needs of end-users. - Perform testing and debugging to identify and resolve any issues or bugs. - Provide technical support and guidance to end-users. - Stay updated with the latest industry trends and technologies. - Assist in the documentation of application design and development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration. - Good To Have Skills: Experience with IT Service Management (ITSM) processes. - Strong understanding of application design principles and best practices. - Experience in configuring and customizing Servicenow applications. - Knowledge of scripting languages such as JavaScript and HTML. - Familiarity with ITIL framework and IT service management concepts. Additional Information: - The candidate should have a minimum of 3 years of experience in Servicenow Tools Administration. - This position is based at our Thiruvananthapuram office. - A 15 years full time education is required., 15 years full time education

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level: Level 9-Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary: Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience: Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience: Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage: Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will also engage in iterative design processes, testing prototypes, and refining applications based on user feedback, all while maintaining a focus on delivering high-quality solutions that enhance operational efficiency. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and meetings to gather requirements and feedback from stakeholders. - Mentor junior team members to enhance their skills and knowledge in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR). - Good To Have Skills: Experience with Servicenow Tools Administration. - Strong understanding of application design principles and methodologies. - Experience in user experience design and usability testing. - Familiarity with integration techniques and APIs within ServiceNow. Additional Information: - The candidate should have minimum 7.5 years of experience in ServiceNow Human Resource Service Management (HR). - This position is based at our Gurugram office. - An Engineering with ServiceNow Certification is required.

Responsibilities: Consult internal customers on industry and ServiceNow best practices Lead and own all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration Implement range of product offered by ServiceNow Develop Custom Applications Integration Development Develop the portal, pages, widgets and other components based on requirements Be a key member of the overall implementation project team Drive the continuous improvements of our implementation methodology and service offerings based on customer experiences No of positions: 3 (remote is open) Requirements: Must have: More than 5 years of Exp. in ServiceNow implementations and software development Expertise in writing JavaScript code Experience in developing UI pages with Javascript, Angular/ React. Familiarity with REST APIs and integrations Expertise with HTML technologies including HTML, CSS and AJAX practices Expertise in developing Service portal, pages, widgets, UI Builder and other components based on requirements Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity Strong communication skills (both written and verbal) Good to have: Work experience in CMDB, ITSM, SPM, SecOps modules Demonstrated aptitude for learning new technologies quickly Experience as a key technical resource leading the development of solutions Worked in Agile based projects and comfortable with DevOps based deployments. This is a ServiceNow developer job not administrator

Position: Certified Technical Architect ServiceNow Location : Remote Experience: 10+ years Expertise: ServiceNow all modules Availability : Immediate to 30 Days The Certified Technical Architect Servicenow leads a group of Application Developers in the Information Systems department and acts as the face of this team to internal customers. This individual sets team expectations on deliverables, communicates with internal clients, and identifies and solves any problems which may arise. The Manager is responsible for overseeing all strategic initiatives and for providing guidance on all project functions within the specific Information Systems team. Role & Responsibilities Develop a deep understanding of potential clients' business processes and align ServiceNow solutions to their needs. Create and maintain a robust sales pipeline. Conduct sales presentations and product demonstrations to potential clients. Negotiate contracts and close deals to meet or exceed sales targets. Collaborate with the pre-sales team to prepare proposals that meet the specific needs of clients. Built long-term business relationships with senior client personnel and executives through engagements and networking. Ensure customer satisfaction and retention by delivering exceptional service and support. Act as the primary point of contact for all matters specific to your accounts. Stay up-to-date with new product releases and ensure clients are aware of relevant features and benefits. Monitor competitors and industry trends to position ServiceNow effectively. Work closely with other departments, including marketing, customer service, and product development teams, to ensure cohesive strategies and messaging. Participate in team meetings and contribute to the overall strategy of the sales department. Worked across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems. Worked with senior firm leaders to understand, enhance and integrate service offerings across service lines To qualify for the role you must have 10+ years of experience in business and/or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager A deep understanding and knowledge of implementing ServiceNow across the enterprise. Strong connections in the market to establish and expand the ServiceNow practice. ServiceNow technical leadership (ideally a CTA) along with BD experience is ideal. Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement. Strong experience and skillsets in selling ServiceNow and service offerings to potential clients / customers, and the necessary knowledge and technical knowhow in working with customers and delivery team Qualifications Bachelor’s degree from an accredited college or university in Computer Science, Engineering or Business Intelligence preferred 10+ Years of experience with the ServiceNow platform with a keen understanding of ITSM and custom application development. ServiceNow Certified System Administrator (CSA) preferred; Expert in ITSM , CSM and KM Experience managing full SDLC cycles using Agile/Scrum methodologies 10+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required): PMO Leader, Program/Project Management Product Management Services or Solution Sales Implementation Process Engineering

Position: Azure Data Engineer Location: Remote Experience: 4+ Years Notice Period: Immediate Joiners Only Overview: We are looking for an experienced Azure Data Engineer to work in a hybrid Developer + Support role. The position involves enhancing and supporting existing Data & Analytics solutions using Azure technologies, ensuring performance, scalability, and reliability. Key Skills (Must-Have): Azure Databricks PySpark Azure Synapse Analytics Responsibilities: Design, develop, and maintain data pipelines using Azure Data Factory, Databricks, and Synapse. Perform data cleansing, transformation, and enrichment using PySpark. Handle incident classification, root cause analysis, and resolution. Conduct code reviews and fix recurring/critical bugs. Coordinate with SMEs and stakeholders for issue resolution. Collaborate with teams to deliver robust and scalable data solutions. Contribute to CI/CD processes via Azure DevOps. Requirements: 4–6 years of experience in Azure Data Engineering. Strong skills in Databricks, Synapse, ADLS Gen2, Python, PySpark, and SQL. Knowledge of file formats (JSON, Parquet) and databases (Teradata, Snowflake preferred). Experience in Azure DevOps and CI/CD pipelines. Familiarity with ServiceNow for incident/change management. Strong communication, problem-solving, and time management skills. Nice-to-Have: Power BI experience DP-203 certification

About the Role We're seeking an experienced Senior Systems Integrator Lead to spearhead the integration of our cutting-edge LLM solutions with diverse enterprise systems. This is a technical leadership role where you'll be hands-on in architecting, building, and deploying complex integration solutions while providing guidance and mentorship to a team of engineers. You'll be at the forefront of connecting disparate systems, orchestrating seamless LLM integrations, and establishing best practices for AI-driven system architecture. The ideal candidate combines deep technical expertise in systems integration with proven leadership capabilities and extensive experience in LLM/Generative AI implementations. Key Responsibilities Technical Leadership & Team Guidance Lead Integration Architecture: Design and oversee complex, multi-system integration strategies that seamlessly connect LLM solutions with existing enterprise infrastructure Team Technical Guidance: Mentor and guide development teams on integration best practices, code architecture patterns, and LLM implementation strategies Hands-on Development: Remain technically hands-on, writing code, conducting code reviews, and troubleshooting complex integration challenges Standards & Best Practices: Establish and enforce integration standards, development workflows, and quality assurance processes LLM & AI Integration Expertise Advanced LLM Integration: Design and implement sophisticated integration patterns for various LLM providers (OpenAI, Anthropic, Azure OpenAI, AWS Bedrock, etc.) AI Pipeline Architecture: Build robust, scalable pipelines for prompt engineering, response processing, and model orchestration Performance Optimization: Optimize LLM integration performance including token management, caching strategies, and response time optimization Multi-modal AI Integration: Integrate text, image, and other AI modalities into existing business workflows Systems Integration & Architecture Enterprise Integration Patterns: Implement complex integration solutions using APIs, message queues, ETL/ELT pipelines, and event-driven architectures Microservices Architecture: Design and maintain microservices-based integration layers with proper service mesh, API gateway, and monitoring implementations Cloud-Native Solutions: Architect cloud-native integration solutions leveraging containers, serverless functions, and managed services Data Flow Management: Ensure secure, efficient data flow between systems while maintaining data integrity and compliance requirements Full-Stack Development & UI Integration React.js Applications: Build sophisticated front-end applications using React.js that interface with LLM backends and integrated enterprise systems API Development: Design and implement RESTful and GraphQL APIs that serve as integration points between systems Real-time Features: Implement real-time capabilities for AI interactions using WebSockets, Server-Sent Events, or similar technologies Collaboration & Communication Cross-functional Leadership: Work with product managers, data scientists, DevOps teams, and business stakeholders to translate requirements into technical solutions Technical Documentation: Create comprehensive architecture documentation, integration guides, and system design specifications Knowledge Sharing: Conduct technical sessions, workshops, and knowledge transfer meetings with team members and stakeholders Key Experiences Experience & Leadership 6-8+ years of systems integration experience with 2+ years in technical leadership roles Proven team leadership experience including mentoring junior developers and leading technical initiatives 3+ years hands-on experience with LLM integration, Generative AI implementations, and AI/ML pipeline development Technical Skills LLM Integration Expertise: Deep experience with major LLM providers' APIs, prompt engineering, fine-tuning, and deployment strategies Integration Technologies: Advanced knowledge of REST/GraphQL APIs, message brokers (Kafka, RabbitMQ), ETL tools, and integration platforms Cloud Platforms: Proficiency with AWS, Azure, or GCP, including serverless architectures, container orchestration, and managed AI services React.js Mastery: Strong expertise in React.js, modern JavaScript (ES6+), TypeScript, and state management libraries Database Integration: Experience with both SQL and NoSQL databases, data modeling, and database integration patterns DevOps & Monitoring: Knowledge of CI/CD pipelines, containerization (Docker/Kubernetes), and observability tools Architecture & Design Software Architecture: Strong understanding of microservices, event-driven architectures, and distributed system design patterns Security & Compliance: Knowledge of API security, data encryption, and compliance frameworks (SOC2, GDPR, etc.) Performance Engineering: Experience in system performance optimization, load balancing, and scalability planning Soft Skills Technical Communication: Excellent ability to communicate complex technical concepts to both technical and business stakeholders Problem-Solving: Strong analytical and troubleshooting skills with a solutions-oriented mindset Adaptability: Comfortable working in fast-paced environments with evolving requirements and emerging technologies Preferred Experience Experience with vector databases and semantic search implementations Knowledge of prompt engineering frameworks and AI agent architectures Background in enterprise software integration (SAP, Salesforce, ServiceNow, etc.) Experience with infrastructure-as-code (Terraform, CloudFormation) Previous experience in AI/ML product development or consulting What You'll Bring to the Team Technical expertise that can tackle the most complex integration challenges Leadership skills to guide and grow a high-performing engineering team Strategic thinking to align technical solutions with business objectives Hands-on mentality with the ability to dive deep into code when needed Innovation mindset to explore and implement cutting-edge AI integration patterns

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. This job description is a template for job requisitions please make sure to update according to the position you are hiring for Job Description Job title: Enterprise Platform Engineer Reports to: Richard Garner Location: Chennai, India (remote) Summary: We are seeking an experienced Enterprise Platform Engineer to manage, maintain, and optimize a suite of enterprise tools and platforms. In addition, act as an escalation point for our Managed Service Provider and implement enhancements and project delivery requests. Responsibilities include managing the administration of critical enterprise tools including Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), Globalscape/SFTP, Power Automate, and other cloud-based applications and optimizing workflows through automation. This role is central to ensuring seamless connectivity across systems, enhancing productivity, and maintaining the operational integrity of enterprise tools and platforms. Key Responsibilities: Ability to diagnose highly complex platform-related issues and work with internal teams and vendors for resolution. Provide ongoing guidance to the L2 Managed Service Provider to solve end user incidents and platform related issues. Conduct knowledge-sharing sessions to the Managed Service Provider. Maintain and update SOPs for L3 enterprise tools and platform management. Identify and implement process improvements for increased efficiency with the suite of enterprise tools including Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), Globalscape/SFTP, Power Automate, Power Apps, and other enterprise applications. Resolve escalated incidents from the Managed Service Provider and coordinate with third-party vendors when additional support is required. Develop and maintain scripts and automation solutions to improve efficiency in tool administration and reoccurring tasks. Work with internal teams to integrate platform tools with other solutions. Collaborate with cross-functional teams to understand requirements and implement improvements for scalable and repeatable processes. Monitor tool usage to help define licensing needs and guide cost optimizations efforts. Minimum Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered. 2+ years working with enterprise tools and managing complex integrations for large organizations. Strong analytical, problem-solving, and documentation skills. Excellent communication with the ability to collaborate effectively with technical and non-technical teams to resolve incidents and improve services. Demonstrated ability to drive change and implement process improvements. Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows. Ability to work collaboratively in an Agile/DevOps environment. Experience with corporate applications such as Jira, Confluence, SharePoint, Figma, Lucid, Asana, Messaging (Exchange/Mimecast), Globalscape is preferred. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Job Position: ServiceNow Developer Job Type: Full-Time Location: PAN, IN(WFO) Experience: - 5+ to 10+ Years Must Have: Service Now Configuration, IT Service Management (ITSM), IT Operations Management (ITOM), Scripting, Workflows, And Integrations, Customer Service Management (CSM). Roles and Responsibilities Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Design, configure, and customize ServiceNow modules to optimize legal service processes such Customer Service Management (CSM). Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills with ServiceNow development, such as scripting, workflows, and integrations . with software development methodologies such as Agile or Waterfall is desirable. familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes, Customer Service Management (CSM). problem-solving and analytical abilities communication and collaboration skills to work both independently and collaboratively. ‍ Education: B. Tech or equivalent IT Degree.

Hi Everyone, About the Company HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity. About the Role We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service. Responsibilities Provide support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack. Collaborate with team members to resolve client issues efficiently. Maintain documentation of support processes and client interactions. Qualifications Experience: 2.5 Yrs - 5 Yrs Location: Chennai Notice Period: immediate to 30 days Required Skills Proficiency in Zendesk Experience with ServiceNow Familiarity with Freshdesk Experience of Salesforce Experience using Asana and Slack Preferred Skills Strong problem-solving skills Excellent communication abilities Ability to work in a fast-paced environment Pay range and compensation package Details regarding the pay range or salary will be discussed during the interview process. ```

Role : Sap Materials Management Consultant(SAP MM) Location : Hazira, Surat Experience: 4 - 8 years Job Description: We are looking for an experienced SAP MM (Materials Management) Consultant to join our team. The ideal candidate will have hands-on experience in the Procure-to-Pay (P2P) cycle, inventory management, and vendor master data processes in SAP ECC or S/4HANA. Key Responsibilities: Configure and support SAP MM module including purchasing, inventory, and logistics processes. Handle day-to-day support (L1/L2) issues related to PRs, POs, GRs, invoices, and master data. Work on GR/IR clearing, invoice verification, and pricing discrepancies. Perform master data maintenance for materials and vendors. Execute system testing: Unit Testing, Integration Testing, UAT. Coordinate with cross-functional teams (SD, FI, WM) for end-to-end process alignment. Prepare and maintain documentation: Functional Specifications, Test Scripts, User Manuals. Support SAP MM enhancements, minor configurations, and change requests. Provide end-user support and training. Skills and Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 4–8 years of experience as an SAP MM Consultant. Strong knowledge of P2P cycle, inventory processes, MRP, and purchasing. Hands-on experience with SAP ECC 6.0 or S/4HANA. Basic configuration experience (e.g., document types, pricing procedure, release strategy). Familiar with ticketing tools (e.g., ServiceNow, Jira, HP Service Manager). Good communication and stakeholder management skills. Understanding of integration with SD, FI, and WM modules is a plus. Preferred: SAP MM Certification Experience with S/4HANA migrations or greenfield implementations Exposure to international SAP projects or support environments How to Apply: 📧 Send your updated resume to: latha.a@zettamine.com Please include the following in your email: Full Name Contact Number Total Experience Relevant Experience Current CTC Expected CTC Notice Period #SAPMM #SAPmaterialmanagement #MM #Surat #Gujarat

Position Overview: As an Integration Specialist , you will be responsible for configuring, integrating, and optimizing PSA systems to support our business operations. You will collaborate with cross-functional teams to ensure seamless workflows, automated processes, and efficient ticketing systems that enhance service delivery and client onboarding. Key Responsibilities: Configure, customize, and maintain PSA platforms (e.g., ConnectWise Manage, ServiceNow, Jira). Design and implement workflow automations to streamline business processes. Manage ticketing system setups, escalation paths, and service-level agreements (SLAs). Support integrations between PSA platforms and other business systems (CRM, ERP, communication tools). Collaborate with stakeholders to define requirements and translate them into functional solutions. Oversee client onboarding processes within PSA systems, ensuring accuracy and efficiency. Monitor system performance, troubleshoot issues, and provide technical support. Maintain documentation of configurations, integrations, and workflows. Qualifications & Skills: Proven experience working with PSA platforms such as ConnectWise Manage, ServiceNow, Jira, or equivalent. Strong knowledge of workflow automation, ticketing systems, and system integrations. Experience with APIs, data mapping, and integration tools. Excellent analytical and problem-solving skills. Strong communication and documentation skills. Ability to manage multiple priorities and meet deadlines. Preferred Qualifications: Certification in any PSA platform (e.g., ConnectWise Certified Professional, ServiceNow Certified System Administrator). Experience in IT services, managed services, or professional services environments. Job Type: Full-time Pay: ₹309,978.79 - ₹668,308.03 per year Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Shift availability: Night Shift (Preferred) Work Location: In person

Why Us NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2024 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow SPM Solution Architect with Integrations experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. What You Will Be Doing As a ServiceNow Architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for SPM solutions. Strong experience with SPM processes and can guide customers through understanding technical solutions to their business requirements Conduct requirements gathering workshops with clients in both onsite and virtual environments Configure and customize SPM/ITAM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics. Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing. Mentor project crew members by managing peer reviews and provide technical guidance. Experience with implementing ServiceNow modules (SPM,IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics). Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script. Experience with ServiceNow for custom application design and development. Create and execute development plans as appropriate to meeting changing needs and requirements. Knowledge of ITIL V4 processes and hands on with ITIL process implementation. Ability to plan and package ServiceNow platform solutions and accelerators Presales Demo and Proof of Value for prospective customers. Conduct SPM/ITAM capability Requirements Analysis sessions and customer workshops Design custom or product-based solutions based on ServiceNow applications What You Bring Along Experience with ServiceNow SPM/ITAM products 8-12 years of IT Services and proven architecture experience Minimum 4 years preferred work experience on the ServiceNow platform 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow 5+ years of client facing consulting experience. Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services. Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources. Adapts quickly in a fast-paced environment! Education: A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience Certifications & Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Locaiton : Pune / Hyderabad Servicenow_GRC - IRM module: Should have minimum 3-5+ year of experience in ServiceNow GRC/IRM module Lead the implementation and customization of ServiceNow IRM modules including: Policy and Compliance Management Risk Management Audit Management Vendor Risk Management Design and develop GRC workflows, dashboards, and automation using JavaScript, Flow Designer, and Script Includes. Integrate ServiceNow IRM with third-party systems using REST/SOAP APIs. Collaborate with stakeholders to gather requirements and deliver tailored risk and compliance solutions. Provide technical guidance and mentorship to junior developers. Conduct UAT, training, and post-deployment support for GRC solutions. Servicenow_Procurement module: Should have minimum 3-5+ year of proven experience with ServiceNow Procurement Service Management, and Integration Hub. Strong understanding of source-to-pay workflows, supplier onboarding, and contract management. Hands-on experience with Flow Designer, Studio, and Virtual Agent for procurement use cases. Ability to create custom dashboards and reports for procurement analytics. Excellent problem-solving and communication skills. Collaborate with stakeholders to gather requirements and deliver tailored risk and compliance solutions. Provide technical guidance and mentorship to junior developers. Servicenow_Purchasing hub & SLO module: Strong hands-on 3-5+ years of experience with ServiceNow purchase and Supplier Lifecycle Operations (SLO). Proficiency in ServiceNow Studio, Flow Designer, and Integration Hub. Experience with low-code development, catalog design, and virtual agents. Excellent communication and stakeholder management skills. Collaborate with stakeholders to gather requirements and deliver tailored risk and compliance solutions. Provide technical guidance and mentorship to junior developers.