12323 Servicenow Jobs - Page 6

The main responsibilities of this role include owning meeting logistics such as scheduling, preparing agendas, and taking detailed meeting minutes for internal implementation workgroups. You will be required to maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Additionally, you will support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation. Data staging and configuration setup in the Intellify platform to prepare for sales, go-live, and testing activities will be part of your responsibilities. You will also assist with profile creation and migration support activities during client onboarding transitions and ensure consistent and organized records across shared implementation platforms. Proactively identifying missing inputs, coordinating with internal stakeholders to resolve gaps, collaborating cross-functionally with other support roles, and ensuring timelines and deliverables are met are crucial aspects of this role. The ideal candidate for this position should have high attention to detail, excellent organizational skills, and the ability to work independently in a fast-paced environment. Familiarity with system configuration principles, change management best practices, and software testing processes is required. Strong written and verbal communication skills, along with experience delivering training or support documentation, are advantageous. Analytical skills, the ability to understand business processes and translate them into technical solutions, and proficiency in Smart sheet, Salesforce, Docusign, MS Word, MS Excel, MS Visio, and MS PowerPoint are necessary for this role. Basic knowledge of ServiceNow or other Service Desk applications is also beneficial.,

As a ServiceNow ITSM/ITOM with CMDB Lead Consultant at NTT DATA in Hyderabad, Telangana, India, your role will be crucial in designing and implementing solutions using ServiceNow platform, primarily focusing on IT Service Management (ITSM) and IT Operations Management (ITOM). You will be responsible for defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Your key responsibilities will include designing and implementing scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. You will be translating business requirements into technical designs and architecture, developing roadmaps for platform expansion, and ensuring alignment with business goals. Leading the design, deployment, and optimization of ITSM modules and ITOM solutions will also be a crucial part of your role. You will be required to define governance processes, development standards, and technical best practices for the platform, establish guardrails for platform performance, scalability, and maintainability, integrate ServiceNow with third-party systems, and collaborate with business stakeholders and technical teams to align platform capabilities with business needs. Staying up-to-date with ServiceNow's latest releases and features, recommending adoption where applicable, and driving innovation by exploring new ServiceNow modules and solutions will also be part of your responsibilities. To be successful in this role, you should have at least 8 years of experience with ServiceNow, with a minimum of 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, scripting languages, MID Server configuration, ServiceNow Discovery, and Service Mapping are essential. Additionally, you should possess strong leadership, communication, problem-solving, and analytical skills. Experience with integration, automation, REST/SOAP APIs, and agile methodologies will be advantageous. Preferred qualifications for this role include certifications such as Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and/or ITOM. Experience with other ServiceNow modules, familiarity with Agile/Scrum methodologies, and cloud infrastructure knowledge are considered a plus. Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Be part of a diverse team of experts working in more than 50 countries and contribute to the development, implementation, and management of digital and AI infrastructure solutions. Visit us at us.nttdata.com for more information on how we are shaping the digital future.,

You will be responsible for providing tool or process solutioning recommendations to the customer as required. Additionally, you will perform operational administrative tasks and configure and develop on the VAs instance of ServiceNow, including routine changes or configuration adjustments directed by the customer. Participating in Continual Service Improvement activities as demanded by the customer, you will also be involved in configuring new applications or suites during planning, development, and rollout phases. Collaboration with other teammates to ensure platform consistency and upgradability is essential. Planning and managing meetings to gather feedback from stakeholders, participating in Agile and SAFe ceremonies, and producing deliverables associated with delivering value are also part of your responsibilities. You will assist with report configuration and maintenance, directly support the implementation of ServiceNow in the FedRAMP Cloud environment, and work with leadership to maintain and enhance the ServiceNow implementation. Evaluating and defining the next phases of the ServiceNow roadmap, preparing and executing ServiceNow Automated Test Framework (ATF) test cases and test scripts, configuring and maintaining data integrations between ServiceNow and other systems, and performing system and integration testing with sample and live data are also key tasks. In terms of requirements, you should have experience developing test scripts and plans, be capable of handling a fast-paced environment and multitasking, and have experience working on an agile team. Knowledge of LDAP/Active Directory is required, along with a minimum of 7 years of hands-on experience developing, maintaining, and administering one or more ServiceNow instances. Familiarity with LAN rev or a comparable lifecycle management platform is a plus. A Bachelor's degree in a Technical or Business field is necessary, along with excellent knowledge of ServiceNow Best Practices and ongoing awareness of the latest ServiceNow features. Experience in a Managed Services environment, working knowledge of configuration management and ITIL, experience designing ServiceNow architecture, data designs, or overall solution architecture implementation on a mature installation, and demonstrated knowledge of service management processes, procedures, and software, including ServiceNow, are essential. Demonstrated experience assisting with ServiceNow configuration and deployment, effective collaboration with other engineers remotely, and self-motivation and autonomy in work are also expected.,

At Lilly, we are committed to uniting caring with discovery to enhance the quality of life for individuals worldwide. As a global healthcare leader based in Indianapolis, Indiana, our dedicated employees collaborate to develop groundbreaking medicines, advance disease management, and contribute to our communities through philanthropy and volunteer initiatives. Our focus is on prioritizing people and striving to create a positive impact on a global scale. We believe in nurturing the talent within our workforce and recognize the value of utilizing our existing employees to fill new and vacant positions. If you are seeking a new opportunity within Lilly, you can explore and apply for available roles through our internal job posting system. To be considered, you must meet the specified minimum qualifications and hold valid work authorization in the country where the position is located. When applying internally, your current supervisor will be notified, encouraging open communication and discussion about the opportunity. Roles are posted at the lowest level of a band, and employees should explore opportunities across all band levels. Employees hired for banded positions will transition at their current level, regardless of the level indicated in the job posting. As part of our commitment to delivering exceptional IT services globally, Lilly follows a digital-first, automation-driven support model. The role of a Contact Centre Service Lead is crucial in overseeing frontline IT operations, ensuring optimal performance, and fostering continuous improvement across our global support teams. This position is ideal for a dynamic leader who excels in a fast-paced environment, values coaching teams, streamlining operations, and delivering exceptional user experiences. ###Key Responsibilities **Operations & Execution** - Supervise real-time ticket volume, queue management, and staffing coverage to maintain service continuity. - Monitor key performance indicators such as CSAT, first-contact resolution, and average handle time. - Collaborate with Workforce Management to optimize scheduling and shift rotations. **Team Leadership & Coaching** - Manage a team of Tier 1 and Tier 1.5 IT support agents across multiple shifts and locations. - Offer regular coaching, feedback, and mentorship to promote individual and team development. - Conduct performance reviews and support career growth for team members. **Cross-Functional Collaboration** - Work with Automation and Knowledge Management teams to enhance workflows and remove friction points. - Coordinate escalations with Tier 2 and Infrastructure teams for timely issue resolution. - Assist in operational readiness for new tools, scripts, and technology releases. **Reporting & Continuous Improvement** - Analyze service desk trends to identify training needs and process enhancements. - Drive global standardization of procedures and performance expectations. - Conduct daily huddles and provide operational insights to leadership. **Tools & Technology** - Proficient in ITSM tools like ServiceNow. - Maintain accurate documentation and knowledge base updates. - Utilize automation and AI tools to improve service efficiency. ###Qualifications - Bachelor's degree in information technology or related field (preferred). - 8+ years of IT support experience, with at least 2 years in a leadership role. - Proven track record of managing performance in a global support environment. - Flexibility to work non-standard hours, including weekends and holidays. ###Skills & Expertise - Strong leadership, communication, and conflict-resolution skills. - Proficiency in ServiceNow, workforce management tools, and agent performance monitoring platforms. - Ability to work across time zones and manage geographically dispersed teams. - Skills in relationship-building, influencing without authority, and driving operational improvements. - Experience with cultural and regulatory adaptations. ###Preferred Skills - Familiarity with ITIL practices and service management frameworks. - Knowledge of automation tools and digital support technologies. - Curiosity for continuous improvement and innovation. - Experience in managing support operations in a hybrid or cloud-native environment. ###Additional Information - Travel Requirement: 1025% - Lilly is committed to providing equal opportunities for individuals with disabilities in the workforce. Accommodation requests can be submitted through the accommodation request form for assistance during the application process. #WeAreLilly,

As a SW/App/Cloud Tech Support Associate at Accenture, you will be part of the Technology for Operations team, acting as a trusted advisor and partner to Accenture Operations. Your role will involve providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Working closely with the sales, offering, and delivery teams, you will identify and build innovative solutions, with a focus on Application Hosting Operations (AHO), Infrastructure Management (ISMT), and Intelligent Automation. To excel in this role, you should have a strong understanding of technology trends and best practices, as well as experience with process automation tools and techniques. Proficiency in various cloud technologies and platforms such as Salesforce, SAP, and ServiceNow, along with familiarity with data analytics tools, will be beneficial. Additionally, excellent communication, interpersonal, and presentation skills are essential, along with strong problem-solving abilities and the capacity to work both independently and as part of a team. Your responsibilities will include ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This involves conducting technology needs assessments, developing and delivering training programs, providing technical support, and implementing new technologies to enhance efficiency and effectiveness. You will collaborate with BPO teams and stakeholders to identify technology gaps and opportunities, design technology enablement plans, and implement strategies for process automation and optimization. Data analytics, reporting, collaboration, and continuous improvement will also be key aspects of your role. In summary, as a SW/App/Cloud Tech Support Associate at Accenture, you will play a crucial role in enabling technology-driven solutions for clients, driving operational excellence and delivering value through innovative technologies and processes.,

As a Business Analyst (Associate III Business Analysis) at UST, you will play a crucial role in supporting project delivery by effectively gathering requirements, engaging stakeholders, and evaluating solutions. Your responsibilities will include defining enterprise goals, assessing capabilities, documenting BA artifacts, and ensuring traceability of requirements. Working closely with senior BAs and cross-functional teams, you will translate business needs into actionable solutions. Key Responsibilities: - Assist in defining enterprise goals, stakeholder needs, and project objectives. - Apply system analysis techniques to assess capabilities, workflows, and limitations. - Document and maintain BA artifacts, ensuring traceability of requirements. - Utilize BA tools and techniques for effective communication, analysis, and decision-making. - Plan and manage requirement elicitation, validation, and prioritization. - Evaluate solution options and support stakeholders in decision-making. - Provide clarifications on requirements to implementation teams. - Contribute to the continuous improvement of BA practices, templates, and processes. - Support mentoring activities under senior BA guidance. Mandatory Skills: - Strong understanding of Business Analysis frameworks and tools. - Expertise in requirement elicitation, documentation, and stakeholder engagement. - Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc. - Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy). - Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies. - Proficiency in creating user stories, use cases, data flow diagrams, and process maps. - Experience in writing BRDs, FRDs, and test case mapping. Good to Have Skills: - Exposure to cloud environments and Atlassian tool administration. - Knowledge of ITIL processes - Incident, Problem, Change, and Request Management. - JIRA API and JQL knowledge. - Experience with metrics dashboards and performance analytics. - Prior involvement in mentoring junior BAs or leading smaller initiatives. Soft Skills: - Strong verbal and written communication skills. - Excellent analytical and problem-solving capabilities. - Proactive stakeholder engagement and negotiation abilities. - Adaptability and quick learning mindset. - Strong organizational and time management skills. - Team collaboration and interpersonal skills. Educational Qualification: - Bachelors or Masters degree in Engineering, Computer Science, or related field. - Business Analysis certification (CBAP, CCBA, or equivalent) is a plus. Why Join Us - Opportunity to work on enterprise-grade business transformation projects. - Exposure to cross-functional collaboration and modern BA tools and practices. - Mentorship from senior analysts and career development opportunities. - A supportive environment to contribute to strategic business solutions. Join UST, a global digital transformation solutions provider, and be a part of impactful projects that touch billions of lives worldwide.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY's Consulting Services is a unique, industry-focused business unit that provides a broad range of integrated services leveraging deep industry experience with strong functional and technical capabilities. EY's financial services practice provides integrated Consulting services to financial institutions and other capital markets participants. Within EY's Consulting Practice, the Data and Analytics team solves big, complex issues and capitalizes on opportunities to deliver better working outcomes that help expand and safeguard businesses, now and in the future. This way, we help create a compelling business case for embedding the right analytical practice at the heart of clients" decision-making. Your Key Responsibilities include: - Expertise in Informatica Data Privacy Management tool - Expertise in Informatica Test Data Management tool - Expertise in Informatica Power Center tool - 3-7 years of experience required - Expertise in OneTrust AI & Data Discovery and Governance tool - Ability to work independently with minimum supervision and guide and mentor junior team members - Excellent verbal and written communication skills including stakeholder management - Hands-on experience implementing OneTrust AI & Data Discovery and Governance - Oracle database engineering skills with exposure to automation - Strong knowledge of data governance frameworks, data quality, and compliance standards - Strong analytical and problem-solving skills with attention to detail - In-depth understanding of GDPR, CCPA, and other global privacy laws - Experience working with privacy risk assessment tools and compliance frameworks - Python programming experience including using machine learning libraries to automate data discovery would be an advantage - BMC/Control-M tool experience Preferred skills: - Proven experience in OneTrust Privacy Automation implementation and integration to Informatica DPM/TDM tools - Scripting experience: Python and R - Automated deployment experience - Hands-on experience in ServiceNow, Collaboration tools including automation and integration What We Look For: We seek a team of people with commercial acumen, technical experience, and enthusiasm to learn new things in a fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues - Opportunities to develop new skills and progress your career - The freedom and flexibility to handle your role in a way that's right for you EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As an Intermediate Application Support Developer at our company, you will play a vital role in providing hands-on support, maintenance, and enhancement to existing applications spanning the entire technology stack. You should be adept at troubleshooting, comfortable in Agile environments, and possess full-stack development skills, particularly in Java, REST APIs, Spring Boot, and modern frontend tools. A strong grasp of microservices architecture and experience with cloud services are crucial. Your responsibilities will include optimizing application performance, implementing enhancements, and ensuring seamless deployments. You will be responsible for triaging, resolving, and managing Jira tickets related to application issues and change requests. Additionally, you will troubleshoot and enhance both front-end and back-end components of enterprise applications, identifying root causes and applying effective fixes to optimize performance and reliability. Your involvement in end-to-end development, from design and estimation to testing and deployment, will be essential. Collaborating with cross-functional teams, including product owners, project managers, and end-users, to gather requirements and deliver solutions will also be part of your role. Managing deployments across various environments (UAT, Staging, Production) using release pipelines, executing unit, integration, and performance tests, and serving as a support knowledge lead for select applications, tools, or frameworks are among the key responsibilities. Documenting technical flows, deployment steps, and application changes will also be required. To excel in this role, you should be proficient in Java, Spring, and Spring Boot frameworks, with a solid understanding of REST APIs and experience with MySQL and MongoDB for database management. Familiarity with microservices architecture, cloud services like AWS, design patterns, containerization tools, and strong analytical, debugging, and problem-solving skills are essential. Excellent communication skills, both verbal and written, along with the ability to thrive in a collaborative, Agile team environment, are key attributes we are looking for. Ideally, you should have a technical education background with a Master of Computer Applications (MCA) or Bachelor of Technology (B.Tech) in Computer Science or a related field from a recognized university. Desirable skills include exposure to Service Management Tools, experience with DevOps workflows and release management, mentoring junior developers, familiarity with modern frontend technologies, and experience with microservices deployment in a cloud-native environment. With a minimum of 3-5 years of experience in Java and Spring Boot development, proficiency in building and maintaining microservices integrating relational and NoSQL databases, prior work with Agile/Scrum methodologies, and experience in deploying applications on cloud platforms like AWS, you would be a strong candidate. Familiarity with tools like Git, Jira, Postman, and CI/CD pipelines is a plus. At Ciphercru, we are dedicated to reimagining how impact is delivered through engineering. We focus on solving real-world problems through innovation, collaboration, and craftsmanship. If you are passionate about building impactful solutions and enjoy working alongside smart, curious individuals, Ciphercru is the perfect place for you. Feel free to send your resume to hr@ciphercru.com for consideration.,

About Humanize Humanize is one of the world’s first ‘Services as a Software’ companies – redefining the future of IT services by fusing deep-tech with human-centered design. At its core, humanize orchestrates technology and human acumen in the AI era, powered by a leadership team with over 250 years of combined transformation experience and more than 100 successful enterprise implementations. Our patented platform, humanAIze™, accelerates low-code/no-code SaaS delivery and enterprise AI adoption by leveraging GenAI, Data Science, and automation to reduce time-to-market and maximize value realization. Humanize is a trusted implementation partner for global platforms including SAP, Salesforce, ServiceNow, Zoho, and IBM Watson. Recognized by Forbes India as one of the Top 200 Startups, Humanize is at the forefront of humanizing technology for a faster, smarter, and more meaningful digital future. Learn more at www.humanizetech.ai. Role Overview Are you a natural at conversations, love cracking client puzzles, and want to dip your toes into the high-stakes world of enterprise tech sales? Humanize is looking for driven Inside Sales interns to help build pipeline, qualify leads, and support our GTM motion. If you're curious, confident, and can send a great follow-up email – we want to hear from you! Responsibilities Prospecting & Outreach – Research target accounts and drive email + LinkedIn-based outreach CRM Management – Update and maintain lead records, call notes, and pipeline activity First Contact Pitching – Set up intro calls, share collaterals, schedule meetings with the sales team Sales Support – Assist the GTM team with proposals, follow-ups, and account-level intelligence Market Research – Map accounts, identify key decision-makers, and track industry trends What We’re Looking For: Strong communication skills- written and spoken Basic understanding of B2B SaaS or enterprise sales is a plus Grit – ability to follow up like a pro and not take ghosting personally 😄 Curiosity and initiative – you're not afraid to ask questions or experiment with messaging A few hours a week to commit, with consistency and ownership  💰 Stipend: Performance Based (depends on activity and conversions – enough to fund your weekend plans if you hustle!) 📍 Work Mode: Flexible Hours; Hybrid Think you’re a fit? Email us at mrigank.ranjan@humanizetech.ai with your CV or a few lines on why you’d be a good fit. Bonus points if you attach a sample cold email you'd send to a CIO 😉

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team The team acts as a liaison between IT and business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability. About The Role Work closely with business partners to understand business processes, goals and gaps. Drive the planning, prioritization, design, development and deployment of new projects & system enhancements Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan for projects & enhancements Leverage business knowledge and expertise to find opportunities for process improvements. Participate in the organizational change and launch support processes. Facilitate review sessions with functional owners, authorities and end-user representatives. Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points. Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off. About You Basic Qualifications: 5–8 years of IT experience with a Bachelor’s or Master’s degree in Computer Science, MIS, Computer Engineering, or equivalent work experience. Experience with ServiceNow Reporting with good data analytics skills. Proficiency in Google Sheets for data analysis and Google Slides for creating presentations. Other Qualifications: Experience supporting integrated systems in an enterprise technology environment. Agile / SCRUM experience preferred. Exposure to end-to-end project activities: requirements gathering, system configuration, project/issue management, and change management. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions. Job ID R0160339 Date posted 08/08/2025 Location Bengaluru, Karnataka I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Global Sub Chapter Lead - Tech. Ops Automation CoE The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Objectives/Purpose Identifies automation opportunities, secures L2 SME and approvals, prepares implementation plans (including prerequisites, dependencies, and risk assessments) publishes to stakeholders, and guides developers in developing the BOTs Updates stakeholders with regular, detailed status reports on BOT development and deployment Works with dependent teams to obtain deployment approvals, drives gate reviews, monitors BOT performance, and takes corrective actions wherever required Accountabilities Responsible to drive Tech.Ops automation CoE from ICC. As a Global Sub Chapter Lead, works with the Global stakeholders to explore/identify automation use cases across Gen AI, Agentic AI implementation Ensure upskilling self the team to develop the automation skillsets in the team Meet the DD&T ICSS goals for Agentic AI path/roadmap Education, Behavioral Competences and Skills Degree, majoring in Computer Science/Information Systems, with a minimum of 5 years relevant experience and overall 10+ years of experience Hands on experience on Microsoft Co Pilot, UiPath, Automation Anywhere, Power Automate, ServiceNow ITOM, Generative AI, Open API, Prompt Engineering, NLP What Takeda Can Offer You Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. At Takeda, you take the lead on building and shaping your own career. Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. Benefits It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Health & Wellness programs Employee Assistance Program 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) About ICC in Takeda Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions. Job ID R0160341 Date posted 08/08/2025 Location Bengaluru, Karnataka I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Principal Analyst - Tech.Ops Automation CoE The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Objectives/Purpose Lead and drive Tech. Ops Automation initiatives Work with TAO leads to identify opportunities for Automation predominantly in Gen AI, Agentic AI space Accountabilities As a Principal automation role, you will need explore, develop and build the automation capabilities Gen AI and Agentic AI use case development Education, Behavioral Competences and Skills Degree, majoring in Computer Science/Information Systems, with a minimum of 5 years relevant experience and overall 8+ years of experience Hands on experience on Microsoft Co pilot, Automation Anywhere, Uipath, Servicenow ITOM, Python and LLM languages. Exposure to Generative AI, Open API, Prompt Engineering, NLP What Takeda Can Offer You Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. At Takeda, you take the lead on building and shaping your own career. Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. Benefits It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Health & Wellness programs Employee Assistance Program 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) About ICC in Takeda Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time

Location Gurugram, Haryana, India This job is associated with 2 categories Job Id GGN00002150 Information Technology Job Type Full-Time Posted Date 08/08/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities Sr. Developer – ServiceNow will be focusing on Governance, Risk, and Compliance (GRC) implementation. Responsible to lead the effort to analyze, develop, and improve required workflows and control validation processes within ServiceNow GRC, ensuring the compliance of security requirements across our organization. Ensure compliance with security requirements and industry standard. Develop and maintain security control validation processes within ServiceNow. Collaborate with cross-functional teams to analyze, design, and implement ServiceNow GRC solutions to support compliance management and business operation. Integrate with security tools and other systems to enable automated evidence collection and risk analysis. Automate security control assessment workflows within ServiceNow GRC. Provide technical support and troubleshooting for GRC-related issues. Provide training and support on ServiceNow GRC workflows for internal teams This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Computer Science, IT, Information System, Cybersecurity 6+ years of experience in secure application development or vulnerability remediation 3 years of hands-on experience implementing security processes in ServiceNow CRM and providing technical support 3 years of IRM/GRC development experiences in ServiceNow Expert in JavaScript, AngularJS, and API integration. Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders Strong analytical skills with the ability to identify solutions and drive for solution implementation. Ability to work independently and self-motivate. Working knowledge of security control frameworks such as NIST 800-53, SSDF, ISO 27001, PCI DSS, and OWASP. Excellent team player, engaging, and proactively identify opportunities to improve process and drive for delivery Ability to work independently and self-motivate Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree Computer Science, IT, Information System, Cybersecurity 6+ years of experience in secure application development or vulnerability remediation. 4+ years of hands-on experience implementing security processes in ServiceNow CRM. 4+ years of IRM/GRC development experiences in ServiceNow. ServiceNow certifications (e.g., Certified Implementation Specialist – Risk and Compliance) CISSP, CSSLP, CTPRP, CISM, or CRISC

*Restricted to use in UK and Austrailia* Compiles and audits payroll data, reconciles errors, and maintains records. Assists in entering and preparing payroll. Answers payroll questions for managers. Maintains compliance with payroll regulations. May consult with both internal and external partners to resolve payroll issues. About Vanguard Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries. Vanguard’s India Office Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients. Role Summary: This role compiles and audits payroll data, reconciles errors, and maintains records. Assists in entering and preparing payroll, and answers payroll questions for managers. This role also ensures ongoing compliance with changing payroll legislation and supports resolution of complex queries through collaboration with internal and external partners. Responsibilities: Audits and analyzes relevant data from various sources including Workday and loads data into the payroll system. Applies analytics to audited data before processing payroll, reconciles pay data for accuracy, and provides recommendations for correction. Manages and administers base pay and non-base pay components and reconciliations. Maintains compliance with payroll regulations. Maintains compliance with payroll regulations and leads Indian payroll operations with support from a global team, ensuring timely and accurate delivery to crew. Researches, analyzes, and resolves complex payroll and compensation-related issues, inquiries, and discrepancies. Troubleshoots and identifies trends in system reports, manages payroll-related queries through ServiceNow ticketing system, and recommends enhancements to improve operational efficiency. Tests new requirements or enhancements of the payroll systems. Creates test cases and reports based on business knowledge. Ensures data accuracy and completeness. Provides ongoing consultative support, guidance, and direction to management and peers based on knowledge of the payroll system functionality, calculation regulations, and complex payroll and benefits transactions. Participates in special projects and performs other duties as assigned, including tasks beyond the scope of Indian payroll when needed. Calculations of gross and net pay, including components such as overtime, commissions, bonuses, deferred compensation, benefits, and tax withholdings. Maintains payroll-specific records, including wage changes, deductions, new hires, terminations, and leaves of absence. Verifies payroll data integrity and oversees reconciliation with general ledger entries and payment outputs. Qualifications: Minimum 2 years of experience in payroll administration, payroll operations, or compensation processing. Experience with Indian payroll is required; exposure to global payroll operations is a plus. Bachelor’s degree in accounting, Finance, Human Resources, Business Administration, or a related field. Strong accounting background preferred. Experience in payroll systems such as ADP, SAP, Workday, Oracle, or similar platforms, with a preference for candidates who have worked on ADP Streamline, ADP Freedom, and Workday integrations specific to Indian payroll. Strong understanding of payroll processing, including gross-to-net calculations, deductions, tax withholdings, and compliance requirements, with the ability to handle complex scenarios across different time zones. Proficiency in payroll reconciliation and general ledger integration. Familiarity with regulatory standards, labor laws, tax codes, and statutory deductions. Excellent communication, analytical, and problem-solving skills. Detail-oriented with the ability to manage multiple tasks and deadlines. Proficiency in data analytics tools such as Power BI, Excel, and Copilot is preferred. Location This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered. Our mission Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to you Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: Financial wellness We're committed to enabling your financial success and provide competitive offers and programs. Physical wellness We're committed to providing benefits that support your physical health and wellness. Personal wellness We're committed to providing resources that help support the full scope of your life. How we work Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Job Information Date Opened 08/07/2025 Industry IT Services Job Type Full time Salary 25 - 30 L City Chennai State/Province Tamil Nadu Country India Zip/Postal Code - Job Description Job Title: ServiceNow Developer Experience: 3 to 5 Years Location: Chennai Job Type: Full-Time Key Responsibilities: Develop and customize ServiceNow applications and modules, especially within the ITSM suite (Incident, Problem, Change, Request Management). Design and implement integrations between ServiceNow and other internal/external systems using REST, SOAP, MID Server, or IntegrationHub. Collaborate with stakeholders to gather and understand requirements and translate them into technical solutions. Perform unit testing and support user acceptance testing (UAT) for developed functionalities. Create and maintain technical documentation for workflows, scripts, integrations, and customizations. Troubleshoot and resolve issues related to ServiceNow configurations and integrations. Stay updated with new ServiceNow releases and features, and recommend upgrades where applicable. Requirements Required Skills: 3–5 years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules. Experience with scripting in ServiceNow (JavaScript, Glide API). Proven experience with ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or MID Server. Familiarity with ServiceNow update sets, ACLs, business rules, client scripts, UI policies/actions, and workflows. ServiceNow CSA (Certified System Administrator) certification preferred. Preferred Qualifications: Experience with CMDB, Discovery, or other ServiceNow modules is a plus. ITIL v3/v4 Foundation certification is desirable.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking highly motivated Salesforce Developers with 3–5 years of experience to design and deliver Salesforce.com cloud-based solutions. The role involves developing and stabilizing scalable, secure, and maintainable solutions with a focus on Apex automations, integrations with external systems, Experience Cloud portals, and Nonprofit Success Pack (NPSP) customizations. Key Responsibilities Design and develop customized technical solutions on the Salesforce platform using Apex, Lightning Web Components (LWC), and Salesforce configuration tools. Build integrations between Salesforce and external systems (using REST, JSON, XML, or platform events). Implement automations using Apex classes, triggers, asynchronous processing, and flow optimizations. Develop and customize Salesforce Experience Cloud portals. Contribute to technical solutioning: create technical prototypes, proof-of-concepts (POCs), and solution demonstrations. Assist in scoping, estimating, and proposing technical solutions. Maintain technical documentation and support post-deployment activities. Technical Skills – Must Have 3 to 5 years of Salesforce.com development experience, including: Strong knowledge of Salesforce Service Cloud and Experience Cloud. Hands-on expertise in Apex Classes, Apex Triggers, Asynchronous Apex (Batch, Scheduled interfaces). Strong SOQL and SOSL skills. Proficiency in Lightning Web Components (LWC) development. Experience developing and consuming REST APIs and handling JSON/XML payloads. Hands-on experience with CI/CD processes using GitHub Actions or similar tools. Technical Skills – Good To Have Experience working with Salesforce Nonprofit Success Pack (NPSP) or custom Nonprofit implementations. Experience with Salesforce Flow orchestration. Familiarity with Salesforce Data Loader and third-party ETL tools. Non-Technical Skills – Must Have Strong problem-solving and debugging skills. Effective written and verbal communication skills for both technical and business audiences. Team player with strong interpersonal skills and a proactive attitude. Ability to work independently and collaboratively in a distributed team environment. Certifications – Good to Have Salesforce Certified Platform Developer I (PD I). Salesforce Certified App Builder. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Job Overview: Experience: 6–10 years We are seeking a Business Analyst with deep Warehouse Management System (WMS) domain knowledge. This individual will work closely with product stakeholders, engineering, and QA teams to translate business requirements into functional user stories and support backlog management. Key Responsibilities Engage with stakeholders to gather, document, and prioritize requirements. Create workflow diagrams, process maps, and acceptance criteria. Own the product backlog and ensure user stories are well-defined for sprints. Collaborate with QA and Dev teams to validate use cases. Support domain knowledge transfer to new team members. Must-Have Skills Minimum 5 years in WMS or supply chain domain (Inbound, Inventory, Fulfillment, Returns). Strong knowledge of functional workflows such as PO, picking, packing, shipping. Experience working with tools like GitLab, JIRA, or Confluence. Excellent documentation and communication skills. Good To Have Exposure to e-commerce platforms and integrations (e.g., Shopify, carriers). Prior experience in Agile product delivery environment. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Experience: 3–6 years Role Overview Milestone is hiring a Manual Test Engineer to support the QA warehouse and mobile application ecosystem. The role includes creating test cases, executing functional and regression testing, and ensuring quality delivery. Key Responsibilities Understand business workflows and translate them into test scenarios. Execute manual test cases across web and mobile platforms. Maintain detailed documentation of test cases, bugs, and outcomes. Collaborate with the dev and BA team for issue triaging. Must-Have Skills Strong understanding of SDLC and STLC. Experience with test management tools (e.g., TestRail or Zephyr). Good understanding of warehouse or logistics processes. Strong attention to detail and clear communication skills. Good To Have Familiarity with GitLab or CI/CD pipelines. Exposure to Laravel or Ionic apps. Experience in writing SQL queries for data validation. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is required from your end - may be required to work on weekends Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn

Hiring for ATG Architect – Support Role | Remote | Full Time Job Title: ATG Architect – Support Role Location: Remote Notice Period: Immediate to 30 Days Preferred Job Summary: We are seeking a skilled ATG Architect for a Support Role, responsible for maintaining, troubleshooting, and enhancing Oracle ATG Commerce applications. The ideal candidate will have strong experience in ATG-based systems and a deep understanding of support processes, incident handling, and performance optimization in a production environment. Key Responsibilities: Provide technical support and maintenance for Oracle ATG eCommerce applications. Troubleshoot and resolve production issues, performance bottlenecks, and outages. Collaborate with cross-functional teams to identify root causes and implement solutions. Ensure system stability, uptime, and performance through proactive monitoring and tuning. Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams. Create and maintain technical documentation and knowledge base articles for support activities. Participate in on-call support rotations and handle high-priority incidents as needed. Coordinate with development teams for bug fixes and enhancements. Ensure adherence to SLAs and ITIL-based support processes. Required Skills and Qualifications: 12+ years of overall experience with at least 5 to 8 years in Oracle ATG Commerce. Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing. Experience in application support, incident management, and system monitoring. Handle the customer tickets, Handle production support, Handle prod release support and handle power environment. Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP). Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk). Good understanding of production deployment practices and troubleshooting. Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience in both B2B and B2C ATG Commerce environments. Familiarity with cloud platforms (AWS, Azure) and CI/CD tools. Exposure to ITIL practices and ticketing systems (ServiceNow, Jira). Oracle ATG certification

1. JOB IDENTIFICATION APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations APTEAN JOB TITLE: Manager, SRE 2. GENERAL JOB SUMMARY We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products . The role covers platform reliability, product upgrades , cloud security , incident and preventive maintenance , disaster recovery , and compliance audits . This position also acts as a stage-gate for all production deployments , ensuring release readiness, rollback capability, and platform stability. 3. PRINCIPAL DUTIES AND RESPONSIBILITIES Area Responsibilities Cloud Infrastructure Oversight Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2 , ISO 27001 , and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. 4. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☐ ☐ Certification: ☐ ☐ Registration: ☐ ☐ Licensure: ☐ ☐ Other: Work Experience 🧠 Required Skills and Qualifications: • B.E./B.Tech/MCA in Computer Science or equivalent. • 10+ years of experience in Cloud Infrastructure / SaaS Operations. • 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). • Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). • Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). • Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). • Familiarity with SOC 2, ISO 27001, and data privacy compliance. • ITIL or SRE certification preferred. 📊 Skills Matrix (Manager-Level & Team Needs) Skill Category Skill/Tool Manager Level Team Required Cloud Platform Azure (App Services, VM, Networking, Storage, Defender) Advanced ✅ ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling Advanced ✅ DevOps CI/CD (Azure DevOps, GitHub Actions), Automation Intermediate ✅ IaC Terraform / Bicep / ARM Templates Intermediate ✅ Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Advanced ✅ Incident Management ITIL, On-call Runbooks, RCA Writing Expert ✅ Preventive Ops Scheduled health checks, capacity management Expert ✅ Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Advanced ✅ Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Advanced ✅ Audit & Compliance SOC 2, ISO 27001, Risk Registers Advanced ✅ Release Stage-Gate Deployment approvals, Go/No-go criteria Expert ✅ Collaboration Working with Product, Security, Dev teams Expert ✅ Tools Azure DevOps, Jira, ServiceNow, Salesforce (case mgmt.) Intermediate ✅ Leadership People development, Shift planning, Mentoring Expert ✅ Shift details: Required to work in shift: Yes DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What You'll Do Incident Analyst Duties and Responsibilities Monitor Systems Monitor the performance and capacity of systems using a variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers do a basic investigation and involve relevant support for the fix. Troubleshoot Problems We generally have standard operating procedures that engineers will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customers, or other IT teams. Track all Issues While working on incidents, the Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the system. Report Incidents Engineers must escalate the issue to management, Technical Teams, IT resources, or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken What you’ll need Participate in Continuous Improvement Projects Engage in projects aimed at enhancing NOC operations, including process optimization, tool evaluation, and implementation of best practices to improve incident response and overall service delivery. What You'll Need With 2 - 5 years of experience in managing Incidents, Alerts, Team Mailbox, and Monitoring Dashboards. Understanding of Applications, Systems & monitoring Tools like PagerDuty, Alertsite, and Grafana Hands-on experience on Ticket tool ServiceNow and Jira. Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision A solid understanding of Incident Management principles is essential, including familiarity with ITIL (Information Technology Infrastructure Library) practices, service level agreements (SLAs), and incident response protocols. Excellent oral and written communication skills, and ability to address conflict with others constructively Hands-on experience for End to end communications for Initial, Update & Resolved business notifications to stakeholders. Modifying/Updating KB articles. Ability to work in a flexible schedule 24*7 Previous customer service or helpdesk experience Highly Motivated individual Self-starter and a quick learner Effective and efficient way of managing incidents Automation within the incident and service request management Automation of reporting / using tools

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace. Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank. Position Summary Harness is an engineering and innovation first company. Our teams take pride in solving complex, computer science problems to empower Software and DevOps professionals. We are looking for a UI/Frontend engineer with a passion for building elegant and thoughtful solutions. You should be self-motivated and can work independently. We value developers who are eager to take on challenging tasks, can iterate quickly, and incorporate feedback while ensuring the code quality is not sacrificed at any cost. Good UX and customer-focused skills are highly regarded. About The Role Meet feature delivery deadlines with good design/architecture and code quality. Build reusable components with intuitive APIs Build responsive, performant, and next-generation data visualizations Quickly adapt and learn new technologies Strong focus on user experience Write unit and end-to-end tests Leverage and contribute to open-source technologies Iterate quickly and incorporate feedback Strong cross-geo collaboration and communication skills The current tech stack is TypeScript, Angular, RxJS, D3, and GraphQL Required Qualifications Bachelor’s or Master’s degree in computer science or related field 1-3 years of work experience in building SPAs using modern SPA Frameworks like Angular, React, or Vue Preferred Qualifications Angular experience is a plus Experience in building modern data visualization is a plus UX skills is a plus Cloud platforms, Docker, and Kubernetes experience are a plus Working at enterprise SaaS companies is a plus Location Bangalore - Hybrid on-site schedule, 3 days / week What You Will Have At Harness Experience building a transformative product End-to-end ownership of your projects Competitive salary Comprehensive healthcare benefit Flexible work schedule Quarterly Harness TGIF-Off / 4 days Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Harness In The News Harness Grabs a $150m Line of Credit Welcome Split! SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area Forbes - 2024 America's Best Startup Employers SF Business Times - 2024 Fastest Growing Private Companies Awards Fast Co - 2024 100 Best Workplaces for Innovators All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

💼 We're Hiring: IT Service Desk Specialist – O365 & Azure AD 📍 Location: Hyderabad (Work From Office) 🕒 Experience: 4+ Years | Department: Information Technology 📢 Reports To: IT Service Desk Manager 🖥️ Job Type: Full-Time Are you a skilled IT Support professional with a passion for problem-solving and end-user satisfaction? Join our IT team in Hyderabad and provide critical support across the organization—focused on Microsoft 365 and Azure Active Directory (AAD) environments. 🔧 Key Responsibilities Be the first point of contact for IT support via phone, chat, email, or ticketing systems. Troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive). Resolve issues related to Azure AD (authentication, MFA, access groups). Manage user accounts and permissions in Active Directory & Azure AD. Provide support for Windows 10/11 devices, mobile endpoints, VPN, and MFA. Assist with onboarding/offboarding processes and tech provisioning. Log, track, and update tickets in ITSM tools (e.g., ServiceNow, FreshService). Document solutions and contribute to internal knowledge bases. Escalate unresolved issues to Tier 3 teams when necessary. ✅ Qualifications & Skills Associate or Bachelor's degree in IT or related field (or equivalent experience). 5+ years in an IT Service Desk or technical support role. Expertise in: Microsoft 365 applications and admin center Azure Active Directory (AAD) Windows operating systems & endpoint troubleshooting Familiarity with networking basics, VPN, MFA, and remote desktop tools. Hands-on experience with ITSM platforms like ServiceNow, FreshService, etc. ⭐ Preferred (Nice to Have) Microsoft certifications: MS-900, AZ-900, MD-100, MD-101 Experience with Intune, SCCM, or PowerShell scripting ITIL Foundation certification 🤝 Collaboration Internal: All business users, IT Infrastructure, HR (on/offboarding), Security External: Vendors and third-party technical support (as required) 📊 Success Metrics First Contact Resolution (FCR) SLA adherence and resolution times Customer Satisfaction (CSAT) scores Low ticket escalation rate Ticket closure and quality of documentation 🌟 What You Bring Strong communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment A customer-first mindset with excellent problem-solving skills Accountability and ownership of support tickets from start to resolution Team player who collaborates across departments 🚀 Ready to make an impact through seamless IT support? 🔗 Apply now

Position Overview: Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3-5 Years’ experience in Windows Desktop support and Infrastructure support Candidate Required Minimum Qualifications and Skills Bachelor’s degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 3 -5 years of relevant IT experience. Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing systems. Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers etc. Resource should be an English speaker and be well versed with local language. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Understands ITSM tools, And having goods hands on in Service Now Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Responsibilities Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Manage Procurement and own for all new in-scope hardware i.e., desktop/laptop, etc. Deploy and manage in-scope hardware and software. Provision and support Remote Site Networks (e.g., LAN, WAN connection) and related operations (e.g., procure, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning/analysis) Provide Break/Fix Level 2 support for in-scope end-user hardware and software as coordinated through the Service Desk. Manage and maintain inventory of in-scope hardware, include asset tagging and recording. Provide technical support for all hardware/equipment of the remote site computing infrastructure. Develop and document in the operations manual on-site technical support procedures that meet requirements and adhere to defined policies Coordinate with the Service Desk and all other necessary Suppliers, third-party and Allianz support organizations to manage all on-site technical support requests to resolution and closure. Coordinate support, maintenance and warranty activities with relevant third parties for in-scope services. Coordinate with end-user or other site staff to schedule on-site technical support visit in response to an incident or IT service request including security remediation services. Mandatory Soft Skills with level of competence, Ownership and accountability Excellent communication & interpersonal skills written and oral Client relationship management Independent decision making Problem solving aptitude Ability to Manage Diversity Ability to resolve problems Ability to translate customer needs Should have the ability to coordinate with teams in different geographical locations. Keywords to consider :- Technical Skills: Windows OS Microsoft Office Suite SCCM (System Center Configuration Manager) Active Directory Troubleshooting Software installation Hardware setup Network connectivity Remote support tools ServiceNow ticketing system Customer Service Skills: Strong communication skills Problem-solving User support Customer interaction Certifications: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Experience: Desktop support Technical support End-user support Help desk technician Soft Skills: Attention to detail Patience Adaptability Team player