Hands on experience with ServiceNow CSM (Case Management, Knowledge Management, Problem Management, Field Service Management), ITSM, and Service Portal Hands on experience in building custom applications, integrations, workflows, and automations. Experience with SOAP, RESTful API, and scripting with ServiceNow (JavaScript) Knowledge of markup languages like HTML and XML Familiarity with stylesheet languages like CSS Strong communication and collaboration skills Strong analysis, problem-solving, and decision-making skills 4-5 years of experience

About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Analyst, Technical Product Mgmt (Security & Audit) Global Grade - G3 Office Location - India Part Time / Full - Time- Full Time Job Description Overview: McDonald’s Corporation is on a transformational journey to globalize people practices. McDonald’s has undertaken Global People Modernization and is using SAP SuccessFactors together with a ServiceNow Employee Engagement Platform to transform people practices in over 20 McDonald’s markets and global offices. Supporting this journey is a team of dedicated technical and functional solutions experts delivering fixes and enhancements at break-neck speed using Agile methodologies. We are seeking a dynamic Security Analyst to assist with managing our cloud-based environments, including SAP SuccessFactors and SAP Business Technology Platform (BTP). The ideal candidate will help ensure seamless operations, security, and compliance across multiple cloud ecosystems. Primary Job Duties & Responsibilities: Implement, and maintain procedures for securing, deploying, and managing applications and services in our SAP cloud environments. (Success Factors and BTP) Enforce best practices for change management, and deployment processes. Execute SOX audit processes for the SAP SuccessFactors environment, including documentation, testing, and remediation. Collaborate with cross-functional teams to ensure seamless integration and interoperability between cloud environments and other enterprise systems. Identify, assess, and mitigate risks associated with cloud deployments and environment management. Require strict adherence to McDonald’s deployment and change management processes, including MACM. Possess the knowledge and ability to interpret, educate, and enforce adherence to SDLC and ITIL processes. Education, Work Experience & Knowledge: Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience managing SAP SuccessFactors and SAP BTP environments in a global organization. Experience executing SOX audit IT general controls. Expertise in cloud security, compliance, and governance principles. Proven experience in executing environment management procedures, including deployment and access control. Excellent problem-solving and analytical skills, with the ability to work effectively in a fast-paced, dynamic environment. Strong communication skills, with the ability to collaborate across departments and with diverse teams. Professional certifications in SAP Success Factors or BPT are a plus. Job Specific & Technical Skills & Competencies: Experience with SAP SuccessFactors is mandatory. Experience with SAP BTP and HANA DB preferred. Experience with ITIL and Agile methodologies is critical. This role is an exciting opportunity to shape the future of cloud environment management and SOX compliance within a forward-thinking organization. If you are passionate about cloud technology and compliance, we would love to hear from you! Show more Show less

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Summary Job Description Design, programmes, debugs, and modify software enhancements and new products used in local, networked, or Internet-related computer programmes. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS or desktop applications products. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Complete documentation and procedures for installation and maintenance. May work with users to define system requirements and necessary modifications. You will report to the Cyber Security Manager, and work in a hybrid capacity from our Hinjewadi - Pune, India office. Your Responsibilities Take end-to-end ownership of customer issues, including initial troubleshooting, identification of cause, and issue resolution. Support Identity Access management cases and Directory Services group in Service Now, including Customer side when is need it. Monitor scheduled jobs, account aggregations, active workflows, as defined in the IAM Operations Manual. Acknowledge and review Incident/request tickets assigned by the Incident Management Tool. Build test cases as defined in the IAM Operations Manual. Collect Role data for disconnected applications from application teams for annual access certification. Certificate renewal, Shared keys creation, and renewal keys. Onboarding new applications. Work on Customer cases for login issues, MFA, or any disconnect application for customer side. Maintain existing and create new SOP's, Flow chart or any Tech Documentations. Help training end-users and colleagues. Respond to and resolve SSO and MFA related incidents, including login issues, authentication errors, and access problems. Help with user provisioning and deprovisioning related to SSO and MFA access levels. Provide technical assistance to users regarding SSO and MFA login procedures, password reset, and device registration. Resolve complex SSO and MFA integration issues across several applications. Maintain SSO and MFA configurations within the chosen platform, ensuring security policies are followed. Monitor SSO and MFA systems for performance issues, potential security threats, and user activity. Configure and Stage Certification Provide end-user support when, for questions related to access certification campaign process for annual and quarterly access certification. Follow up users with open Access Certification Tasks to remind them of outstanding tasks and assist with tool navigation and questions. Kickoff and Closing Certification data for Audit. Create Access Certification Reports Forward Certification reports to HR for quarterly contractor certification or disconnected application owners for annual certifications. Be a subject matter expert within support for OpsIAM. The Essentials - You Will Have 6+years' experience supporting and troubleshooting cloud-based directory services such as Active Directory Services, Azure, SSO, MFA, ADFS, Okta or Auth0. Experience with REST API integration, working knowledge with: Microsoft Word, Excel, PowerPoint, Power Apps, Power BI, ServiceNow ITSM, GitLab, DevOps, SharePoint, Postman, and SQL Server management. A familiarity with usage scenarios of professional experience with one or more scripting/programming languages such as SQL, Bash, PowerShell, C++, Java, Python, JavaScript, C #, JSON, .NET to integrate solutions, increase capabilities, identify opportunities, and ease administration. Experience with manual and automated testing principles, methodologies, techniques, and tools, such as Selenium, Junit or similar. Comfortable leading change in areas outside of subject matter expertise. Good Customer skill and communication. The Preferred - You Might Also Have Bachelor's degree in management information systems, Computer Science, a related IT field or open field with IT experience. Experience administering and supporting Sail Point, or similar solutions. Experience working knowledge of SSO, PAM, AD/AAD, and MFA. Experience Jira/Kanban methodologies. What We Offer Our benefits package includes … Comprehensive mindfulness programmes with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalised wellbeing programmes through our OnTrack programme On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Show more Show less

Shift Timings : 11 AM to 8 PM IST Work Location : Any of the 7 Deloitte USI India Locations Interview Mode : Virtual Total Rounds of Interview : 2 Key Responsibilities Design, configure, and customize ServiceNow HRSD (Human Resources Service Delivery) applications and modules. Collaborate with business and technical stakeholders to understand requirements and translate them into technical specifications. Develop and maintain ServiceNow workflows, UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, and ACLs. Create and optimize reports, dashboards, and Performance Analytics in ServiceNow. Integrate ServiceNow with third-party HR systems such as Workday, SAP SuccessFactors, and Oracle using REST/SOAP APIs. Participate in full Software Development Life Cycle (SDLC) including planning, analysis, design, implementation, testing, and deployment using Agile methodologies. Manage and maintain update sets, import sets, and transform maps for data management. Ensure adherence to ServiceNow best practices and maintain platform performance and scalability. Contribute to ServiceNow platform upgrades, including support for SSO and system maintenance. Work in a cross-functional, globally distributed team environment with minimal supervision. Required Qualifications Bachelors degree in Software Engineering, Information Systems, Business, or related field. Minimum 3 years of experience implementing and supporting ServiceNow HRSD in large, complex enterprise environments. Deep understanding of ServiceNow platform architecture and HRSD best practices. Strong experience with JavaScript, JSON, REST, SOAP, and web technologies. Hands-on experience working with Agile development tools like Jira or Rally. Experience developing and supporting global enterprise-scale ServiceNow instances. Preferred Qualifications Certified ServiceNow System Administrator (CSA) Mandatory Experience with ServiceNow upgrades and Single Sign-On (SSO) integrations. Skills: rest,ui policies,script includes,soap,acls,data management,hrsd workflows javascript rest,client scripts,json,servicenow hrsd,third-party hr system integration,ui pages,business rules,ui macros,hrsd,servicenow,performance analytics,javascript,agile methodologies

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. What You'll Do Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved Resolves major incidents outside core working hours when on call Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly Participates in disaster recovery testing and rehearsals Network Administration of switch and firewall configuration Resolving alerts from the monitoring systems for all network services and systems Maintenance of development and testing network environment sIdentifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business Aiding with the management of the internal and public DN Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web App Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues. Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments. Demonstrate good judgment, identifying problems in advance and proposing solutions. Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewall Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure Strong administration capabilities in Active Directory and Azur AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC’s) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Pref erred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirableAzure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate Show more Show less

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related violations. The role also includes managing vendor relationships, negotiating service-level agreements, and ensuring cost-effective procurement and support services. Key Responsibilities Vendor Management & Negotiations Lead vendor negotiations for contracts, renewals, and pricing—ensuring competitive rates and favorable terms. Manage vendor relationships across categories such as IT hardware suppliers, logistics partners, AMC providers, etc. Evaluate vendor performance regularly against SLAs, cost benchmarks, and service quality metrics. Coordinate vendor onboarding, contract documentation, and compliance with procurement policies. Serve as a single point of contact for escalations, issue resolution, and performance disputes with vendors. Asset Management & Re-Counseling Maintain accurate records of all IT and non-IT assets issued to employees using asset tracking tools. Coordinate timely recovery of assets from separated employees, including follow-ups and re-counseling sessions where returns are delayed or non-compliant. Conduct re-counseling discussions to reinforce asset return policies and facilitate amicable closure. Work closely with HR and IT to align exit clearance processes with asset recovery protocols. Generate periodic reports on asset status, overdue returns, and recovered/non-recovered assets. Ensure refurbishing, reallocation, or write-off of returned equipment as per company policy. Office Administration Support Manage inventory of office supplies and coordinate timely restocking based on usage trends. Liaise with facility management, security, and housekeeping teams to ensure smooth daily operations. Support travel and accommodation arrangements for employees and visitors, as required. Coordinate office events, internal meetings, and logistics (venue, refreshments, equipment setup). Required Skills & Qualifications Bachelor’s degree in Business Administration, Operations, IT, or related field. 3–5 years of experience in asset management, procurement, or vendor management roles. Working knowledge of asset management tools (e.g., Freshservice, ServiceNow, Zoho). Experience in vendor negotiations and contract lifecycle management. Strong communication and interpersonal skills to handle internal stakeholders and external vendors. Assertiveness and clarity in re-counseling discussions with employees. Exposure to IT asset lifecycle planning and AMC tracking. (Preferred) Familiarity with logistics coordination and return-to-vendor procedures. (Preferred) Experience working in mid-size or fast-paced startup environments. (Preferred) High level of integrity and discretion when handling company assets and sensitive employee cases. Problem-solving and follow-through orientation. Ability to balance firmness with professionalism during employee interactions. We’re on a Mission In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard. Today, we continue to push the boundaries of innovation enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll Join Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission. We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done. We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward. We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

International Voice Process Experience - 1 year min in Int. Technical Voice Process CTC-Upto 6 LPA Any Graduate Location - Bangalore/Pune Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478 / genesisanugrah@gmail.com Perks and benefits Salary+Incentives+Night Shift Allowances Both Cabs

Role: IT Project Manager Total exp: 15+Yrs(Relevant should be 7+Yrs) Position : Senior Project Manager (ID project) Experience Required : Total: Ideally 15+ years Project Management: Minimum 7+ years (flexible to 12+ total years if highly capable) Certifications : Not required Key Skills : Strong English communication Proficiency in Jira Budget tracking using SNOW ” ( ServiceNow ) Familiarity with Agile/Scrum (assumed standard) Domain Preference : Pharma, CRO, or life sciences experience is highly preferred Software development process management (coordination of the process of analysis, development, testing and release of changes). Coordination of the development team meetings. Coordination of the business team meetings. Task management in Jira. Management of the solution validation process and maintenance of documentation. Management of the project budget in SNOW.

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

Title: ServiceNow HRSD Integrations Duration: 6 months to 1 year contract Location: Remote Opportunity JOB DESCRIPTION: Developer – 5+ Yrs Technical skills: (ServiceNow – HRSD Integrations ) Proven experience in managing the integration of ServiceNow with various HR systems, including ERP solutions Profound knowledge of ERP system integrations, especially via REST web services, including design of REST-based APIs and understanding of authentication methods Extensive experience in general Human Resource Management systems and requirements definition for HR applications Focus on conception and coordination 1. Candidate is expected to be good in English communication in Both verbal and written ; German language will be beneficial 2. Candidate should be self-driven and individual contributor having min dependency on other team members as this will be Agile based execution model 3. Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile. 4. Candidate should have good understanding on overall development processes and quality processes followed with in development processes. ServiceNow HRSD developer ServiceNow integration experience using Web Service, SOAP /REST. If you are interested please share required details along with resume Full Name: Current or Previous organization: Current Location: Total Experience: Relevant experience as ServiceNow developer: how many years of experience in HRSD integration: How many years of experience in Web Service, SOAP /REST: Working as full time or contract: Reason for job change: Any other offers inhand: Current CTC: expected CTC: Notice Period: email id: contact Number : Domain name: are you ready to work for contractual role:

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Staff As part of our TPRaaS team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Staff with expertise in Third Party Risk Management to join the leadership group of our TPRaaS team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Participate in the delivery of Third-Party Risk Management (TPRM) engagements covering walkhroughs, testing, documentation and other engagement related activities . Participate in vendor calls / client interactions by providing delivery updates. Follow policies and procedures that support the successful implementation of TPRM operating models. Participate in process walkthrough discussions to assist in documenting end-to-end business processes and functional requirements. Participate in assessing the application of legal and regulatory requirements to clients TPRM practices. Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Understand the process gaps and propose preventive/corrective action where appropriate. Demonstrate a keen interest in developing knowledge of market trends, competitor activities, EY products, and service lines. Adhere strictly to fulfill project activities to achieve exceptional client service Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Conduct research and assist senior team members in preparing client presentations and information memorandums. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Support management in the preparation of proposals and business development materials. Bring out of the box thinking mindset and analytical thinking capability to enhance service delivery. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have B.Tech (IT/Computer Science), BSc.(IT), BE, MCA, from a tier1 or tier 2 college. 1 to 4 years of demonstrated experience with Risk Management, preferably in the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting). Basic understanding of the TPRM framework, Risk Management, Information Security practices. Good to have exposure in Contract Risk Reviews. Good exposure in TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc). Basic knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc Basic knowledge of privacy regulations such as GDPR, CCPA, etc Basic knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc Basic knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide. Opportunities to work with TPRaaS practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Staff As part of our TPRaaS team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Staff with expertise in Third Party Risk Management to join the leadership group of our TPRaaS team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Participate in the delivery of Third-Party Risk Management (TPRM) engagements covering walkhroughs, testing, documentation and other engagement related activities . Participate in vendor calls / client interactions by providing delivery updates. Follow policies and procedures that support the successful implementation of TPRM operating models. Participate in process walkthrough discussions to assist in documenting end-to-end business processes and functional requirements. Participate in assessing the application of legal and regulatory requirements to clients TPRM practices. Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Understand the process gaps and propose preventive/corrective action where appropriate. Demonstrate a keen interest in developing knowledge of market trends, competitor activities, EY products, and service lines. Adhere strictly to fulfill project activities to achieve exceptional client service Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Conduct research and assist senior team members in preparing client presentations and information memorandums. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Support management in the preparation of proposals and business development materials. Bring out of the box thinking mindset and analytical thinking capability to enhance service delivery. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have B.Tech (IT/Computer Science), BSc.(IT), BE, MCA, from a tier1 or tier 2 college. 1 to 4 years of demonstrated experience with Risk Management, preferably in the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting). Basic understanding of the TPRM framework, Risk Management, Information Security practices. Good to have exposure in Contract Risk Reviews. Good exposure in TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc). Basic knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc Basic knowledge of privacy regulations such as GDPR, CCPA, etc Basic knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc Basic knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide. Opportunities to work with TPRaaS practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Project description As a Senior Workday Security Analyst, you'll primarily focus on configuring and optimizing the security module within Workday. This crucial role ensures the Workday system remains secure, compliant, and correctly configured to manage access to sensitive HR, payroll, and other vital business data. Responsibilities Resolve ServiceNow (SNOW) tickets for all Workday security-related issues, system enhancements, and process improvement initiatives, making sure all tickets are properly documented, prioritized, and resolved promptly. Manage employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, handling errors, and providing post-load validation and support. Serve as a Subject Matter Expert (SME) for Workday security and map the security approval matrix. Implement and manage testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in their roles related to configuration and testing. Skills Must have Bachelor's degree in computer science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with specific expertise in Workday Security. Experience with other Workday modules such as HCM, Compensation, Benefits, Recruiting, and Absence. Workday Certified in Security. Strong problem-solving skills and the ability to troubleshoot Workday technical issues. Excellent verbal and written communication skills, including experience with escalation and conflict resolution. Ability to work independently under general direction. Nice to have Proven experience with ServiceNow (SNOW) for ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for data loads. Experience in mentoring and guiding junior team members. Other Languages EnglishB2 Upper Intermediate Seniority Senior

Project description As a Senior Workday Benefits Analyst, you'll be instrumental in configuring and optimizing the Workday benefits module. This role involves providing comprehensive support to stakeholders across the entire Workday platform, extending beyond just benefits to various other modules. Responsibilities Resolve ServiceNow (SNOW) tickets related to Workday Benefits issues, system enhancements, and process improvement initiatives. You'll ensure all tickets are properly documented, prioritized, and resolved promptly. Handle employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, managing errors, and providing post-load validation and support. Serve as a Subject Matter Expert (SME) for Workday Benefits, providing training to benefit partners, managers, and other stakeholders on how to effectively use the benefits module in Workday. Implement and manage testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in their roles related to configuration and testing. Skills Must have Bachelor's degree in computer science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with specific expertise in Workday Benefits. Experience with other Workday modules such as HCM, Compensation, Recruiting, and Absence. Workday Certified in Benefits. Strong problem-solving skills and the ability to troubleshoot Workday technical issues. Excellent verbal and written communication skills, including experience with escalation and conflict resolution. Ability to work independently under general direction. Nice to have Proven experience with ServiceNow (SNOW) for ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for data loads. Experience in mentoring and guiding junior team members. Other Languages EnglishB2 Upper Intermediate Seniority Senior

Project description As a Workday Analyst, you'll primarily focus on configuring and optimizing Workday systems. Your role is to provide essential support to stakeholders across the entire Workday platform, covering a range of Workday modules. Responsibilities Provide support in resolving Workday-related requests assigned to the P&C systems team via ServiceNow (SNOW) or CCP. Deliver high-quality support for Core HCM and other functional areas, including Compensation, Benefits, Talent, Recruiting, Absence, and Time Tracking. Develop, implement, and maintain custom reports, dashboards, and calculated fields to meet business requirements. You'll also complete bulk data uploads using EIB across various processes. Coordinate and execute various types of testing, such as functional, regression, integration, performance, and User Acceptance Testing (UAT). You'll also assist with executing functional UAT and System Integration Testing (SIT) for integrations and regression testing as needed. Develop and maintain project documentation, including functional designs, test scripts, and user manuals. Manage employee and configuration data, which includes gathering, transformation, mapping, and cleansing. You'll perform and monitor mass data loads using tools like EIB, ensuring data accuracy, handling errors, and providing post-load validation and support. Provide training to stakeholders and prepare communication packs, Standard Operating Procedures (SOPs), and FAQs to support Workday adoption and utilization. Stay up-to-date on trends and developments within your Workday area of expertise, continuously researching and applying best practices. Skills Must have Bachelor's degree in computer science, Business Administration, or a related field, or equivalent work experience. Minimum of 3 years of Workday experience with expertise in Core HCM and other areas like Compensation, Benefits, Talent, Recruiting, and Absence. Workday HCM Certified. Ability to interpret business requirements, provide recommendations, and implement solutions. Passion for excellent customer service, with adaptability and flexibility. Strong problem-solving and logical thinking skills. Nice to have Experience with ServiceNow (SNOW) or CCP for ticket resolution. Proficiency in developing custom reports, dashboards, and calculated fields in Workday. Experience with various types of testing, including UAT, SIT, and regression testing. Familiarity with creating communication packs, SOPs, and FAQs. Other Languages EnglishB2 Upper Intermediate Seniority Regular

Project description As a Senior Workday Recruiting Analyst, you'll be a key player in configuring and optimizing the Workday recruiting module. Your primary focus will be providing essential support to stakeholders across the Workday platform, addressing various modules beyond just recruiting. Responsibilities Resolve ServiceNow (SNOW) tickets related to recruiting issues, system enhancements, and process improvements, ensuring proper documentation, prioritization, and timely resolution. Manage employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, handling errors, and providing post-load validation and support. Act as a Subject Matter Expert (SME) for Workday recruiting, providing training to Talent Acquisition (TA) team members, managers, and other stakeholders on effective use of the recruiting module. Lead and implement testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in configuration and testing processes. Skills Must have Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with expertise in Workday Recruiting. Proficiency in other Workday modules such as HCM, Compensation, Benefits, Talent, and Absence. Workday Certified in Recruitment. Strong problem-solving skills and the ability to troubleshoot Workday technical issues independently. Excellent verbal and written communication, with demonstrated escalation and conflict resolution skills. Ability to work independently under general direction. Nice to have Experience with ServiceNow (SNOW) ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for mass data loads. Experience in mentoring junior colleagues. Other Languages EnglishB2 Upper Intermediate Seniority Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Staff As part of our TPRaaS team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Staff with expertise in Third Party Risk Management to join the leadership group of our TPRaaS team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Participate in the delivery of Third-Party Risk Management (TPRM) engagements covering walkhroughs, testing, documentation and other engagement related activities . Participate in vendor calls / client interactions by providing delivery updates. Follow policies and procedures that support the successful implementation of TPRM operating models. Participate in process walkthrough discussions to assist in documenting end-to-end business processes and functional requirements. Participate in assessing the application of legal and regulatory requirements to clients TPRM practices. Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Understand the process gaps and propose preventive/corrective action where appropriate. Demonstrate a keen interest in developing knowledge of market trends, competitor activities, EY products, and service lines. Adhere strictly to fulfill project activities to achieve exceptional client service Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Conduct research and assist senior team members in preparing client presentations and information memorandums. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Support management in the preparation of proposals and business development materials. Bring out of the box thinking mindset and analytical thinking capability to enhance service delivery. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have B.Tech (IT/Computer Science), BSc.(IT), BE, MCA, from a tier1 or tier 2 college. 1 to 4 years of demonstrated experience with Risk Management, preferably in the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting). Basic understanding of the TPRM framework, Risk Management, Information Security practices. Good to have exposure in Contract Risk Reviews. Good exposure in TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc). Basic knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc Basic knowledge of privacy regulations such as GDPR, CCPA, etc Basic knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc Basic knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide. Opportunities to work with TPRaaS practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Staff As part of our TPRaaS team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Staff with expertise in Third Party Risk Management to join the leadership group of our TPRaaS team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Participate in the delivery of Third-Party Risk Management (TPRM) engagements covering walkhroughs, testing, documentation and other engagement related activities . Participate in vendor calls / client interactions by providing delivery updates. Follow policies and procedures that support the successful implementation of TPRM operating models. Participate in process walkthrough discussions to assist in documenting end-to-end business processes and functional requirements. Participate in assessing the application of legal and regulatory requirements to clients TPRM practices. Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Understand the process gaps and propose preventive/corrective action where appropriate. Demonstrate a keen interest in developing knowledge of market trends, competitor activities, EY products, and service lines. Adhere strictly to fulfill project activities to achieve exceptional client service Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Conduct research and assist senior team members in preparing client presentations and information memorandums. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Support management in the preparation of proposals and business development materials. Bring out of the box thinking mindset and analytical thinking capability to enhance service delivery. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have B.Tech (IT/Computer Science), BSc.(IT), BE, MCA, from a tier1 or tier 2 college. 1 to 4 years of demonstrated experience with Risk Management, preferably in the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting). Basic understanding of the TPRM framework, Risk Management, Information Security practices. Good to have exposure in Contract Risk Reviews. Good exposure in TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc). Basic knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc Basic knowledge of privacy regulations such as GDPR, CCPA, etc Basic knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc Basic knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide. Opportunities to work with TPRaaS practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Novo Nordisk Global Business Services ( GBS) India Department GBS People Operations Are you an expert in employee data management and possess working knowledge in SAP, Success Factors, Service NowDo you have a knack for leading teams and driv-ing operational excellenceIf you are ready to take the next step in your career, we have an exciting opportunity for you as Associate Manager in our People and Organiza-tion (P&O) team. Read on and apply today for a life-changing career! About the department The People and Organization (P&O) function at Novo Nordisk designs strategies for Recruitment, Performance Management, Learning & Development, Total Rewards, Mo-bility, Reporting, and Analytics. Within P&O, the Global Business Services (GBS) Peo-ple Operations (PO) department, based in Bangalore, plays a critical role in supporting global P&O strategies. The department thrives on collaboration, innovation, and opera-tional excellence, creating a dynamic and supportive work environment. Join a team that is making a real difference in shaping the future of HR at Novo Nordisk. The position As an Associate Manager, you will play a pivotal role in optimizing processes and leading a team within SAP-HR, SuccessFactors, and Employee Data Management. Your key responsibilities will include: Supervising and prioritizing daily tasks while balancing workload across the team. Ensuring accurate and efficient work allocation and process reviews by Subject Matter Experts (SMEs). Managing multiple systems and data flows for Employee Data Management (EDM) processes. Collaborating with teams such as Payroll, Rewards, Reporting, and Recruitment to ensure seamless interconnectivity. Developing and maintaining documentation on projects and team assignments. Proactively identifying problems, implementing solutions, and driving change management. Conducting interviews to hire team members with the right skills and competencies. Driving higher utilization of the team and ensuring compliance with local Global Business Services (GBS) regulations. Building a strong team to handle SAP-HR and other offshored tasks in collaboration with relevant departments. Creating adequate backups for processes to reduce dependency on specific individuals. Demonstrating strong analytical, problem-solving, and communication skills. Lead and develop a team of approximately 20 members, including Associates, Analysts, and Specialists. Conduct performance sessions, including goal setting, mid-year reviews, and year-end appraisals, along with regular one-on-one meetings. Monitor job performance and provide timely and constructive feedback to team members. Actively assess training requirements and develop plans to address staff needs. Enhance team performance and potential through feedback, coaching, and quality Individual Development Plans (IDPs). Supervise and ensure effective training for direct reports, including induction and process-specific training for new hires. Promote and sustain employee engagement initiatives introduced in GBS. Support ongoing management and employee development initiatives across GBS People Operations (PO). Qualifications To succeed in this role, you should have the following qualifications: Bachelor’s degree within business or HR. Overall, 10 - 12 years of experience preferable from Global HR shared Service Centre catering to multiple geographies. Minimum 4 years of People Management experience. Experience in SAP, Success Factors, Service Now preferred. Hands-on experience with process transitions from different parts of the world to centralized Shared Services. Experience in standardization of processes, simplification, and agile methodologies. Clean/Six-sigma awareness is a preference. Self-driven and dedicated/desire to influence. Functional competencies of Employee Data Management is a must.

Job Title: ServiceNow Architect Department: IT / Enterprise Applications Reports To: IT Director / Head of Digital Transformation Location: Hyderabad, India Role Summary The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. Key Responsibilities Architecture & Design Design scalable and high-performance ServiceNow solutions tailored to business needs and growth. Application Development Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform. Process Automation Analyze existing business processes and implement automation to improve efficiency and reduce manual effort. Systems Integration Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs. Quality Assurance Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation. Leadership & Collaboration Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units. Required Qualifications & Skills Education: Bachelors or Masters degree in Computer Science, Software Engineering, or a related field. Experience: 5+ years of hands-on experience in ServiceNow development and architecture. Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) preferred Technical Proficiency: Strong command of JavaScript, HTML, and CSS Experience with web servicesSOAP and REST Familiarity with Agile/Scrum development methodologies Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem Soft Skills Strong problem-solving and analytical capabilities Effective leadership and team mentoring skills Excellent communication and interpersonal abilities Adaptability in fast-paced, evolving environments Stakeholder engagement and business acumen Preferred Qualifications Experience with ITSM, ITOM, HRSD, or other ServiceNow modules Exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations Experience with integration tools (e.g., MuleSoft, Dell Boomi) Key Relationships Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams External: ServiceNow Partners, Third-party vendors, Consultants Role Dimensions Strategic ownership of ServiceNow architecture Lead complex development initiatives and cross-functional platform implementations Responsible for technical leadership, code quality, and architectural governance Success Measures (KPIs) Timely delivery of ServiceNow projects and enhancements User adoption and satisfaction metrics post-implementation Reduction in manual processes through automation System uptime, performance, and reliability Number of successful integrations and streamlined workflows Competency Framework Alignment Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations Strategic Thinking: Ability to align platform capabilities with business strategy Execution & Delivery: Ownership of end-to-end implementation and release management Leadership: Mentoring team members, driving best practices, and stakeholder alignment Continuous Improvement: Identifying opportunities for optimization and platform expansion

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.As the worlds leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About You Youre a fit for the role of Database Engineer if your background includes: 5+ years of DBA responsibilities in a MS SQL Server and/or Postgres environment 2+ years working experience with AWS and Azure Experience leading MS SQL Server and/or Postgres Installation, Configuration and Upgrade efforts Performance monitoring and tuning skills are required. Experience leading problem solving and analytical efforts in high pressure situations Backup/recovery experience including Disaster Recovery planning. Ability to quickly learn and adapt to changes in database technology Excellent analytical and problem-solving skills Ability to work effectively as part of a team via excellent verbal and written communication, as well as independently toward assigned goals Experience with DataDog, ServiceNow Experience in scripting languages Python, PowerShell, etc. Strong quantitative, analytical, communication and verbal skills with a strong customer service focus About the Role. In this role as Database Engineer, you will: Over 5 years managing databases with MS SQL Server and Postgres. More than 2 years using AWS and Azure. Led efforts in setting up, configuring, and upgrading MS SQL Server and Postgres. Skilled in monitoring and improving database performance. Experienced in solving problems under pressure. Knowledge in backup, recovery, and disaster recovery planning. Quick to learn new database technologies. Strong problem-solving and analytical skills. Effective team player and communicator, able to work independently too. Familiar with tools like DataDog and ServiceNow. Experience with scripting languages like Python and PowerShell. Excellent analytical and communication skills with a focus on customer service. Nice to have skills/education Bachelor's Degree - Computer Science, technical or engineering degree preferred. Work experience will be taken into consideration in lieu of education #LI-VN1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The role: 15+ years experience in Asset S/W & H/W compliance management Experience to lead asset compliance track and ensure to manage complete life cycle of Software/Hardware assets for the organization. Identify, document, and report license compliance issues and recommend solutions for a fix. Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements and responsible to Maintain, update, track and report on all assets throughout the asset life cycle. Working closely with the various IT groups responsible for various IT Assets. Maintain software standards, validate product lists and maintenance contracts within the asset management database. Coordinate software license and maintenance agreement reviews. Advise management for best practices to optimize existing assets while reducing risks Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information. Review and analyze hardware contracts and maintenance agreements to establish entitlements. Validate data between all systems of record and the asset management tool. Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance. Monitor and alert stakeholders to changes in hardware warranty terms and conditions. Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity. Interact closely with counterparts in APAC, EMEA and the US to develop where applicable, regional policies and procedures in order to comply with the regulatory requirements Conduct and lead software/hardware asset reconciliation and audit activities. Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing Lead all internal and external software licensing audits, analyze results and provide corrective action plans to senor management Work with IT management and procurement team to optimize software licensing agreements, identify potential savings areas, manage software product contracts, and create automated processes to facilitate software procurement/deployment Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders What youll bring: ITIL Foundations Certificate and experience in multicultural environment Familiarity with asset management software and/or inventory tracking systems, such as Flexera, CMDB etc. Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers Experience in asset management, with tools such as ServiceNow, SCCM, and Intune and expert in reconciliation and manual data reconciliation. Familiarity with contract/agreement review and accurate interpretation. Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple. Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience. About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do he ServiceNow Business Analyst is key in bridging the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels, from team members to senior leaders across Docusign, to gather requirements, analyze processes, and ensure the successful implementation of ITSM and Asset Management solutions through ServiceNow. This is an individual contributor role reporting to the Sr. Director, ITSM. Responsibility Facilitate requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities Translate business requirements into clear and concise user stories, acceptance criteria, and sprint backlog items Collaborate with development teams to ensure alignment between business needs and technical solutions Serve as a scrum master for agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives Monitor project progress, identify, and mitigate risks, and communicate project status to stakeholders Maintain project documentation, including user stories, sprint backlogs, release plans, and sprint burndown charts Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities Foster a collaborative and productive team environment, promoting continuous improvement and innovation Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities and release plans Lead testing efforts and ensure the quality and accuracy of system updates and enhancements Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in business administration, computer science, or a related field 5+ years of experience as a business analyst in ServiceNow implementation projects Strong understanding of ITIL processes and ServiceNow modules Ability to gather and document business requirements, user stories, and acceptance criteria Experience conducting workshops, user interviews, and stakeholder meetings Proficiency in creating and maintaining project documentation, such as user stories, sprint backlogs, product roadmaps, etc. Excellent communication and facilitation skills Familiarity with ServiceNow reporting and analytics capabilities Proven experience in leading agile teams and facilitating scrum ceremonies Ability to adapt to changing priorities and work in a fast-paced environment Preferred Certified Scrum Master Experience with CMDB, SACM and/or Service Catalogue analysis ITIL Foundations training or certification Experience with JIRA Asset management experience Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice Show more Show less