12323 Servicenow Jobs - Page 4

Job Description (JD) for the role of Service Desk /Remote Support Engineer (Work from Office) Job Title: Remote Support Engineer (Work from Office) Experience: Minimum 1.5 Years Salary: ₹3.24 LPA (Approx. ₹21,600 In-hand) Location: G. Noida-142 Work Schedule: Rotational Shift Employment Type: Full Time (6 Days) Qualification: Graduate in any stream Job Summary: We are looking for a skilled and motivated Remote Support Engineer with at least 1.5 years of hands-on experience in IT support. The ideal candidate will be responsible for providing L1/L2 support for desktop issues, handling tickets, and troubleshooting Microsoft Outlook-related problems. The role requires a strong understanding of OST/PST management, incident prioritization (P1 to P4), and basic desktop support operations. Key Responsibilities: Provide remote desktop support to end-users within SLA-defined timeframes. Troubleshoot and resolve issues related to Microsoft Outlook, including OST/PST file management. Work on ticketing tools to log, track, and resolve incidents and service requests. Handle and prioritize incidents based on ITIL severity levels (P1, P2, P3, P4). Provide L1/L2 support for desktop systems, hardware, and peripheral troubleshooting. Escalate unresolved issues to higher-level support or specialist teams. Maintain clear communication with users regarding ticket status and resolution timelines. Document resolutions and maintain support documentation as required. Required Skills: Strong experience with Outlook troubleshooting, including OST/PST file issues. Hands-on experience with ticketing tools (ServiceNow, Freshservice, Jira, etc.). Familiarity with incident handling and prioritization (P1–P4 levels). Desktop support experience including Windows OS, hardware, printers, and network basics. Strong communication and interpersonal skills. Ability to work under pressure and manage multiple tasks. Desired Candidate Profile: Minimum 1.5 years of experience in IT Support. Graduate in any discipline (technical background preferred but not mandatory). Willing to work from the office. Proactive and customer-focused attitude. Contact: Suman Sharma E-Mail- hrdhelpdesk1@raspl.com

Notice period - Immediate Joiner to 30 Days Location - Bangalore Experience - 3 to 6 Years Job Summary: We are seeking a skilled and motivated CAD/CAE Support Engineer with 3 to 6 years of experience to join our engineering support team. The ideal candidate will provide expert technical support for CAD (Computer-Aided Design) and CAE (Computer-Aided Engineering) software tools, assist engineering teams in solving design and simulation challenges, and contribute to improving engineering processes and productivity. Key Responsibilities: Provide Level 1 & 2 support for CAD/CAE applications like NX, Delmia, ANSYS, Hypermesh, Vis-Mockup, JT, and LS-PrePost. Troubleshoot installation, licensing, file corruptions, performance issues, and integration errors. Support CAD data handling including conversion, JT creation, and visualization workflows. Assist engineers in solving model issues, file compatibility, and version-related conflicts. Guide users on best practices, modeling techniques, and simulation data management. Collaborate with infrastructure and PLM teams (e.g., Teamcenter) for CAD-PLM integration support. Prepare support documentation, SOPs, FAQs, and training materials. Perform regression testing and validation for software updates and patches. Required Skills & Qualifications: Bachelor’s degree in Mechanical Engineering, or related field. CAD Tools: Siemens NX, Vis-Mockup. Simulation Tools: LS-PrePost, Delmia (Process simulation, Robotics). Visualization & Conversion: JT formats, OpenJT. Other Skills: Strong understanding of CAD data structure, product assemblies, and lightweight visualization. Knowledge of PDM/PLM environments is a plus. Good communication, analytical, and troubleshooting skills. Exposure to automotive or manufacturing domains is highly desirable. Familiarity with ticketing systems (ServiceNow, Jira, etc.) for support management. Certification in CAD/CAE tools is an added advantage.

Company Description QBID Infotech is a global IT enterprise dedicated to delivering innovative solutions in software development, consulting, and business process optimization. Our customized services cater to a diverse range of clients, from agile startups to Fortune 500 companies. We specialize in various cutting-edge technologies including Salesforce, ServiceNow, AWS Services, Azure Services, and SAP Hybris. At QBID Infotech, we prioritize understanding the unique needs of each client to foster collaborative partnerships and drive excellence in technology-driven transformations. Qualifications Proficiency in Oracle VBCS, Oracle Integration Cloud (OIC), and JavaScript Experience in leading technical teams and managing project timelines Strong understanding of front-end and back-end web development Skills in requirements gathering, solution design, and system integration Excellent problem-solving and analytical abilities Effective communication and team collaboration skills Ability to adapt to and work in a hybrid work environment Bachelor's degree in Computer Science, Information Technology, or related field Experience in cloud services, particularly AWS or Azure, is a plus

Do you want to be help enrich the lives of learners worldwide? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities Key Responsibilities: Maintenance of Connectivity Infrastructure components. Responsible for managing day-to-day support activities. System administration of Linux, Windows systems, and variants. Patching Windows and Linux systems. Work with ServiceNow and Staffware ticketing systems. Administration of Microsoft Hyper V. Network device administration, i.e., Fortinet, Juniper, Huawei, etc. Plan, schedule, and implement Infrastructure maintenance activities, which include software upgrades, hardware replacement, and infrastructure changes. Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident. Work with Service Providers, Hardware vendors to determine causes of device failure/issues Create and support automation using perl, python, bash, Ansible etc. Monitoring tools like ICINGA, Prometheus, Grafana, and Zabbix. Communicate effectively with internal and external audiences with varying levels of technical expertise Work on improvement/maintenance projects. Experience Minimum Qualification and Experience: At least 5 - 6 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems are needed. Mandatory Skills: Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.) Troubleshoot performance, availability, and functionality issues & determine root cause Scripting & automation experience in Python, Perl, and Shell In-depth knowledge of patching Linux, Windows systems & packages Familiar with Virtualization Platforms. Experience with Database Administration Desired Skills: Knowledge of Red Hat Satellite server will be advantageous. Familiar with Grafana Prometheus. Knowledge and experience in maintaining and supporting a network environment. CCNA, RHCE/RHCSA certification will be an advantage Competency Requirement: Excellent communication and interpersonal skills. Exposure to quality systems (ISO / CMMI). Understanding of ITIL process or similar methodologies Should be a quick learner with an eye for detail. Drive for results within deadlines. Demonstrate a high degree of self-motivation and tenacity to get the job done. What's in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead the application design and development process - Ensure timely delivery of projects - Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in leading application development projects - Knowledge of Agile methodologies - Good To Have Skills: ITIL certification Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Mumbai office - A 15 years full-time education is required

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs, ensuring that the architecture aligns with business objectives and industry standards. You will engage in discussions to refine architectural designs, assess emerging technologies, and provide guidance to team members, fostering an environment of innovation and excellence in technology delivery. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing and mentoring within the team to enhance overall capabilities. - Evaluate and recommend new technologies and tools that can improve efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of IT service management processes and best practices. - Experience in designing and implementing scalable technology solutions. - Ability to analyze complex technical problems and develop effective solutions. - Familiarity with cloud computing concepts and architectures. Additional Information: - The candidate should have minimum 12 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the team in implementing best practices - Mentor junior team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in developing and configuring software systems - Knowledge of Agile methodologies - Hands-on experience in project management - Good To Have Skills: Experience with IT Service Management tools Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application design and development process - Ensure timely project delivery - Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management principles - Experience in configuring and customizing ServiceNow applications - Knowledge of ITIL framework and best practices - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead the application design and development process - Ensure timely delivery of projects - Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in leading application development projects - Knowledge of Agile methodologies - Good To Have Skills: ITIL certification Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Mumbai office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead the application design and development process - Ensure timely delivery of projects - Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in leading application development projects - Knowledge of Agile methodologies - Good To Have Skills: ITIL certification Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Mumbai office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process effectively - Ensure timely project delivery - Mentor and guide team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in configuring and customizing ServiceNow applications - Knowledge of IT service management best practices - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application design and development process - Ensure timely project delivery - Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in application design and configuration - Knowledge of ITIL framework - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application design and development process - Ensure timely delivery of applications - Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in leading application development projects - Knowledge of ITIL framework - Hands-on experience in configuring ServiceNow applications Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful implementation of applications - Mentor and guide team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in designing and configuring applications on the ServiceNow platform - Knowledge of ITIL framework - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Kolkata office - A 15 years full-time education is required

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities: - Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module. - Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform. - Develop and maintain technical documentation related to the ServiceNow HR Service Management module. - Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow HR Service Management module. - Good To Have Skills: Experience in Servicenow Tools Administration. - Experience in cloud migration and implementation. - Strong understanding of ITIL processes and Service Management best practices. - Experience in developing and maintaining technical documentation. - Excellent problem-solving and troubleshooting skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. - This position is based at our Kolkata office.

We are looking for a highly skilled and motivated Help Desk Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The Help Desk Support Engineer will play a critical role in resolving technical issues, ensuring smooth IT operations, and providing excellent customer service. Key Responsibilities : Provide first-line technical support via phone, email, and chat for end users on a variety of IT-related issues, including hardware, software, network, and application problems. Troubleshoot and resolve issues related to operating systems, hardware configurations, software applications, and network connectivity. Document issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents. Escalate complex issues to the appropriate IT department or senior support staff. Install, configure, and maintain computer hardware, software, and peripherals. Perform system backups, software updates, and security patches. Assist in the setup and deployment of new hardware and software systems for users. Maintain knowledge base and user manuals to assist with self-service and improve support efficiency. Monitor and maintain the performance of internal systems to ensure uptime and availability. Provide training to end-users on how to use software and systems effectively. Ensure adherence to company policies and procedures regarding data security, software licensing, and user access. Qualifications : Education & Experience : Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role. Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations. Experience with Active Directory, Office 365, and remote support tools. Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Skills & Abilities : Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work under pressure and handle multiple issues simultaneously. Strong attention to detail and ability to document issues and solutions accurately. Basic understanding of networking concepts such as DNS, DHCP, and VPN. Desirable Skills : IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. Experience with hardware repairs or system imaging and cloning tools. Familiarity with remote desktop tools and system management platforms. Work Environment : This role may require occasional after-hours or weekend support, depending on business needs. Comfortable working in a fast-paced environment with a focus on customer satisfaction. Job Type: Full-time Pay: ₹24,842.75 - ₹26,129.11 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Help desk: 2 years (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 2 Year(s) Of Experience Is Required Educational Qualification : NA Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day may involve collaborating with cross-functional teams to gather and analyze requirements, developing innovative solutions, and ensuring the successful implementation of technology components to meet organizational needs. You will also engage in testing activities to validate the functionality and performance of the systems being developed, contributing to the overall efficiency and effectiveness of the data center operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Assist in troubleshooting and resolving technical issues as they arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of data center technologies and infrastructure. - Familiarity with network design and implementation. - Experience in system testing and validation processes. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Chennai office. - A NA is required.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Owens & Minor is looking for a highly experienced and self-driven Senior ServiceNow Developer to lead the technical design, development, and delivery of scalable solutions across the ServiceNow platform. This role will serve as the technical anchor for the platform, managing end-to-end implementations, integrations, and continuous improvements across multiple business domains. This role demands a proactive leader who thrives in complex enterprise environments and has a proven track record in building scalable ServiceNow solutions. Become part of a dynamic team engaged across a wide spectrum of ServiceNow modules, including ITSM, ITOM, SPM, ITAM (SAM & HAM), CSM, Integration Hub , and custom applications . You'll gain hands-on experience in a robust and evolving ServiceNow ecosystem, opening the door to substantial growth opportunities. We are deeply invested in your professional development, providing access to certifications, training programs , and learning credits to support and advance your expertise in the ServiceNow platform. ESSENTIAL JOB FUNCTIONS: Lead design and development of solutions across the platform. Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions. Ensure platform compliance, data integrity, and security across implementations. Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors. Research and create POCs, technical design documents, deployment plans and Test cases. Translate complex business needs into practical, scalable ServiceNow solutions through Agile delivery: Analysis, Design, Coding, Testing, Training, and Operational Support. Guide and mentor junior developers through regular code reviews and hands-on collaboration. Perform scheduled cloning operations and ServiceNow upgrades. Document new and existing solutions and configurations across the platform for improved troubleshooting and support. Drive platform-wide initiatives for cost optimization, automation, and digital transformation across domains like CSM, HR, PMO, Facilities, Sourcing, and IT Operations etc. Perform scheduled cloning operations and ServiceNow upgrades. Document new and existing solutions and configurations across the platform for improved troubleshooting and support. EDUCATION & EXPERIENCE: Minimum 6 years of hands-on experience in designing and executing development strategies on the ServiceNow platform. Solid working knowledge in at least +4 key areas , such as ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM , and CSM . Proficient in core platform scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs , and Custom Widgets . Strong experience with Flow Designer and Decision Builder , along with a good working knowledge of Process Automation Designer for building scalable, low/pro code workflows aligned with business processes. In-depth experience using Integration Hub to streamline and enable bi-directional data exchange with external systems, improving interoperability and process efficiency. Highly skilled in scripting languages and frameworks commonly used in ServiceNow, including JavaScript, GlideScript, AngularJS, HTML, and CSS . Experience with Jelly and PowerShell is a plus. Proven experience implementing secure integrations with third-party tools using MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0 Capable of setting up and configuring MID Servers independently as required. Experience in configuring new identity providers and enabling Multi-Provider Single Sign-On (SSO) to ensure secure and seamless user authentication across the platform. Should have a solid understanding of the Common Service Data Model (CSDM) framework, with deep expertise in CMDB population and normalization using tools like Discovery, Service Graph Connectors , and third-party integrations such as Flexera to ensure data accuracy, consistency, and alignment with best practices. Knowledge of CMDB Data Certification and Attestation processes is a plus, particularly in supporting data accuracy, compliance, and governance. Demonstrated ability to design and develop Scoped Applications , ensuring scalability, maintainability, and governance. Should have a good understanding of OOB Workspaces such as SOW, Asset Workspace, CMDB Workspace , and Software Asset Workspace , and be capable of implementing enhancements or identifying minor adjustments based on evolving business needs. Strong troubleshooting and optimization skills , leveraging Script Debugger, Script Tracer, logs, Transaction call chains/register , and techniques for slow query performance tuning . Good to have : Implementation experience with Strategic Portfolio Management (SPM) and Customer Service Management (CSM) modules. Good to have : Experience in building Conversational AI use cases using Virtual Agent or third-party platforms like Moveworks to improve end-user engagement and automate service interactions. Excellent work ethic and the ability to be a productive and reliable team member. Excellent communication, analytical, and problem-solving skills. CERTIFICATIONS & KNOWLEDGE: ServiceNow Administration certification (Must Have) ServiceNow CIS one or more (Good to Have) ITIL If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 12 Year(s) Of Experience Is Required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information A Mandatory Certified ServiceNow ITSM Fundamentals B Optional Certified ServiceNow ITOM or GRC ITAM Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and conducting testing efforts. Your typical day will involve collaborating with various teams to ensure that the infrastructure meets the necessary specifications and standards. You will engage in discussions to refine project goals and contribute to the overall success of the technology initiatives within the organization. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality results in a dynamic environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations and infrastructure management. - Experience with incident management and problem resolution processes. - Familiarity with automation tools and scripting languages. - Ability to analyze and optimize system performance. Additional Information: - The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management. - This position is based at our Noida office. - A Bachelors Degree in Computer Science or IT or Engineering or related field is required.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have 6+ years of experience with Java or a similar OO language Experience with any of the modern UI frameworks like Angular, React or Vue Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Position : Azure Security Engineer Experience : 3+ years in IT Location : Bangalore Employment Type : Full-time Company Overview: HireFlex is a global company specializing in providing a range of professional services to meet modern business needs. Our offerings include Recruitment as a Service, Engineering as a Service, Data Analytics as a Service, DevOps as a Service, FinOps as a Service, and Cyber Security as a Service. We aim to streamline processes and provide technical expertise, enabling businesses to focus on their core operations while HireFlex handles complex tasks. Our client- centric approach emphasizes efficiency and strategic insights across various industries, including fintech, telecom, retail, and healthcare. About the Role: We are seeking a highly skilled and experienced Lead Azure Security Engineer to join our team. The ideal candidate will have strong expertise in Azure Cloud, operating systems, and a solid understanding of IT security. This role requires a proactive individual with excellent troubleshooting skills, the ability to work independently as well as part of a team, and experience in mentoring and process development. Key Responsibilities: Provide expert-level support and administration for Azure Cloud services. Utilize Kusto Query Language (KQL) for data analysis and troubleshooting. Troubleshoot and maintain security measures, particularly with Microsoft Defender for Endpoint (MDE) and Azure Sentinel. Troubleshoot and resolve OS-related issues, including patch management. Mentor and guide junior team members, promoting skill development and best practices. Create and maintain Standard Operating Procedures (SOPs), Knowledge Base (KB) articles, and documentation for processes. Handle escalations and gather requirements/issues from stakeholders, creating actionable plans and ensuring timely resolution. Collaborate with other IT teams to ensure seamless integration and operation of IT systems. Develop and implement automation scripts using PowerShell. Work with ServiceNow for incident, problem, and change management, ensuring adherence to agreed SLAs. Create dashboards and integrate with ServiceNow for enhanced IT service management. Requirements: Azure Cloud (Expert): Extensive experience working with Azure Cloud services, particularly in security and automation. Proficiency in managing various Azure resources, including automation and Logic Apps Advanced usage of Kusto Query Language (KQL) . Strong troubleshooting skills within Azure environments. Experience with Azure automation and Logic Apps. Operating Systems (Expert): In-depth knowledge and hands-on experience with both Windows and Linux operating systems. Expertise in troubleshooting OS-related issues and managing patching processes. Security (Advanced): Advanced knowledge of Microsoft Defender for Endpoint (MDE) and Azure Sentinel. Proven experience in troubleshooting and resolving security-related issues. Ability to design and implement security strategies and solutions. Additional Skills: Proficiency in PowerShell scripting and automation. Experience with ServiceNow integration and dashboard creation. Good automation mindset, identifying and filling gaps to enhance efficiency. Strong problem-solving skills and attention to detail. Excellent communication, interpersonal skills, and the ability to work effectively in a fast-paced and dynamic environment. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in IT, with a focus on cloud services, operating systems, and security. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are a plus. Equal Opportunity Employer: HireFlex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Industry • Staffing and Recruiting Employment Type Full-time

LTIMindtree are Hiring Senior ServiceNow CSM Developers Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore Experience - 5 + years. PFB JD: Minimum 5 years working with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment. At least 5-8 years of experience in the IT Industry Experience. Experience in Configuration of Service Portal and custom widgets along with required workflows and processes Experience in Implementing designer-provided user interfaces. Worked on setting up Service portal content so that it's only available to authenticated users Experience with Service Portal to determine the users logging in to the portal and customization with a combination of system properties and script include Experience in creating, monitoring, modifying, and publishing service catalog workflows with approvals Experience in matching the UI from designs on various pages of a portal Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues Configured Used Access Control Rules for securing and providing the right access to right person/role Develop custom Mobile Applets along with features like barcode scans, language translation for mobile, etc. Certification - ServiceNow Administration certification (Must Have) ServiceNow CIS (+various tracks) (Good to Have) Required Skills - Basic ServiceNow Platform knowledge Basic ITSM & CSM Process knowledge Client & Server APIs, Script Includes JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge Proficient with Angular, Bootstrap, JavaScript, HTML, and CSS Understanding of relational database management systems, stored procedures, queries Basic ITSM and CSM Process knowledge Reporting & Dashboards "LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.” Interested can share resume on namrata.gawade@ltimindtree.com