Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: ServiceNow is looking for an outstanding product management leader to drive product planning and execution of new products in the Sourcing & Procurement industry. This leader will closely partner with engineering, platform, horizontal products teams and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution. The candidate must be someone who has a passion for the Sourcing & Procurement domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance Manage, mentor, and develop a team conducting regular 1:1s, performance reviews, and career development planning Partnering with cross functional teams to formulate product plans and execute on product roadmap. Partner with the design and engineering to build products that solve Sourcing & Procurement industry challenges Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products. Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that’s delivered across the entire ServiceNow product portfolio. Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market. Understand the competitive landscape and where ServiceNow fits into the ecosystem. Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap. Be instrumental in driving user experiences that delight end users while delivering value to customers. Lead prototyping and early ideation of new product features, capabilities. Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”). Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of enterprise application product management experience – at least 5 years in SaaS. Ability to influence without authority across engineering, design, sales, customer success, and executive leadership. Experience building products on extensible platforms or within product ecosystems. Track record of growing talent and preparing PMs for senior roles. Strong product sense with a track record of defining roadmaps, writing specifications, and shipping features that drive adoption and business outcomes. Strong understanding of source-to-pay (S2P) processes: sourcing, supplier management, contract lifecycle, procurement operations Familiarity with procurement personas (Category Managers, Procurement Directors, Supplier Relationship Managers) and their pain points. Proven ability to balance competing priorities: customer requests, technical debt, innovation, and strategic initiatives. Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations. Relentless focus on product-market fit. History of teamwork and willingness to roll up sleeves to get things done. Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product. Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously. Thought leadership in Sourcing & Procurement industry trends, competitive landscape and whitespace opportunities. Ability to work hands on, starting small, and scaling up over a period of time. Ability to handle multiple competing priorities in a fast-paced environment. You’re a practitioner of Agile methodologies and making them work in different organizations and environments. Knowledge of the ServiceNow platform and current applications portfolio is a huge plus. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Overview: You will be part of the Distributed Systems group, working on providing streaming API for higher-layer applications and scaling application platforms. Your focus will be on data storage systems involving data in motion such as time-series databases or message bus systems. Performance, reliability, and scalability will be key aspects of your work as our largest customers constantly push the limits of backend storage. Key Responsibilities: - Help design and build highly innovative interactive high-performing solutions with scalability and quality. - Assist in designing software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs. - Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). - Design and develop tools, libraries, and frameworks with a long-term platform mindset for high modularity, extensibility, configurability, and maintainability. - Collaborate with peers and cross-team members to understand detailed requirements and own your code from design to implementation, test automation, and delivery of a high-quality product to users. - Contribute to the design and implementation of new products and features while enhancing the existing product suite. - Manage projects with material technical risk at a team level. - Explore and evaluate new technology and innovation to continuously improve platform capability and functionality. Qualifications: - Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. - Experience in using AI Productivity tools such as Cursor Windsurf, etc. is a plus. - 10 years of experience with Java or a similar OO language. - Experience in building and operating large-scale systems. - Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. - Experience with streaming multiple systems (Kafka, Pulsar, etc.). - Experience working with large-scale Kafka deployments. - Experience working in a DevOps environment. - Experience with relational databases: Oracle, MySQL, Postgres. - Good knowledge and experience with fundamentals in distributed systems design and development. - Strong fluency with Java programming and a good understanding of the Java memory model and garbage collection. - Experience with JVM performance tuning and optimization, as well as experience in diagnosing performance bottlenecks. - Working knowledge of concurrency, sockets, networking, operating systems, memory management, runtimes, portability, etc. - Ability to diagnose issues and troubleshoot effectively. Company Additional Details: The company values flexibility and trust in the distributed world of work, offering different work personas (flexible remote or required in-office) depending on the nature of work and assigned location. ServiceNow is an equal opportunity employer, providing consideration for employment without regard to various factors. Accommodations are available for candidates requiring assistance with the application process. For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval. (Note: The section "Additional Information" provided details about work personas, equal opportunity employer policy, accommodations, and export control regulations.) Role Overview: You will be part of the Distributed Systems group, working on providing streaming API for higher-layer applications and scaling application platforms. Your focus will be on data storage systems involving data in motion such as time-series databases or message bus systems. Performance, reliability, and scalability will be key aspects of your work as our largest customers constantly push the limits of backend storage. Key Responsibilities: - Help design and build highly innovative interactive high-performing solutions with scalability and quality. - Assist in designing software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs. - Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). - Design and develop tools, libraries, and frameworks with a long-term platform mindset for high modularity, extensibility, configurability, and maintainability. - Collaborate with peers and cross-team members to understand detailed requirements and own your code from design to implementation, test automation, and delivery of a high-quality product to users. - Contribute to the design and implementation of new products and features while enhancing the existing product suite. - Manage projects with material technical risk at a team level. - Explore and evaluate new technology and i

Role Overview: The Workplace BU is dedicated to employee interaction with workplace resources, space planning, facilities management, and health & safety in the workplace. The team behind ServiceNow Workplace Delivery is a dynamic group of innovators, problem-solvers, and collaborators striving to revolutionize the workplace experience. As a part of this team, you will play a crucial role in pushing the boundaries of technology to deliver cutting-edge solutions that redefine how organizations manage their workspaces. Joining this team means being at the forefront of workplace transformation and working with talented individuals who share a passion for shaping the future. Key Responsibilities: - Lead product strategy to set the team up for success in achieving revenue growth targets - Communicate product priorities and build consensus among stakeholders - Take on leadership responsibilities as an accountable owner committed to achieving outcomes - Collaborate with multiple teams to guide projects through development and deliver high-quality products - Incorporate usability studies, research, and market analysis into product requirements to enhance user satisfaction - Translate complex problems into easily understood requirements and provide solutions - Develop clear communication strategies that address the needs of different audiences - Lead efforts to promote collaboration across different team members and influence both internally and externally Qualifications Required: - Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving - 8 years of software product management experience - Experience in workplace domain areas such as facility management, real estate, or workplace strategy - Familiarity with workplace-related software including space planning, resource booking, or hybrid work solutions - Background in emerging technologies relevant to workplace transformation such as IoT, AI, or workplace analytics - Knowledge of ServiceNow's platform and capabilities, especially Workplace Service Delivery - Proven experience as a product manager successfully delivering software products from concept to launch - Strong prioritization skills and the ability to focus on high-impact activities - Experience defining and capturing product requirements and transforming them into a product roadmap - Deep curiosity about customer needs, building customer relationships, and delivering customer-centric solutions - Experience driving solution development through a big-picture approach - Ability to serve as a team lead and coach employees at lower levels Please note that the additional details of the company provided in the job description have been omitted as per the instructions. Role Overview: The Workplace BU is dedicated to employee interaction with workplace resources, space planning, facilities management, and health & safety in the workplace. The team behind ServiceNow Workplace Delivery is a dynamic group of innovators, problem-solvers, and collaborators striving to revolutionize the workplace experience. As a part of this team, you will play a crucial role in pushing the boundaries of technology to deliver cutting-edge solutions that redefine how organizations manage their workspaces. Joining this team means being at the forefront of workplace transformation and working with talented individuals who share a passion for shaping the future. Key Responsibilities: - Lead product strategy to set the team up for success in achieving revenue growth targets - Communicate product priorities and build consensus among stakeholders - Take on leadership responsibilities as an accountable owner committed to achieving outcomes - Collaborate with multiple teams to guide projects through development and deliver high-quality products - Incorporate usability studies, research, and market analysis into product requirements to enhance user satisfaction - Translate complex problems into easily understood requirements and provide solutions - Develop clear communication strategies that address the needs of different audiences - Lead efforts to promote collaboration across different team members and influence both internally and externally Qualifications Required: - Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving - 8 years of software product management experience - Experience in workplace domain areas such as facility management, real estate, or workplace strategy - Familiarity with workplace-related software including space planning, resource booking, or hybrid work solutions - Background in emerging technologies relevant to workplace transformation such as IoT, AI, or workplace analytics - Knowledge of ServiceNow's platform and capabilities, especially Workplace Service Delivery - Proven experience as a product manager successfully delivering software products from concept to launch - Stro

Role Overview: As a member of the Platform & AI Solution Consulting team, you will have a crucial role in shaping the customer experience of AI on the Now Platform. Your responsibility will be to transform innovative ideas into functional prototypes by combining creativity with engineering expertise. This hands-on technical role involves collaborating with various stakeholders to design and deliver proofs-of-concept and demo solutions that highlight the capabilities of AI and automation on the Now Platform. Key Responsibilities: - Prototype & Build: Develop AI-powered demos, proof-of-concepts, and accelerators for different use cases. - Experiment & Integrate: Explore and test Now Assist capabilities and external APIs to create unique use cases leveraging Workflow Data Fabric. - Collaborate: Work closely with AI Architects, Product Management, and Customer Excellence teams to bring conceptual designs to life through rapid iteration. - Showcase Value: Provide technical expertise during sales cycles, create custom demo builds, and conduct customer workshops. - Document & Scale: Maintain technical documentation, setup guides, and reusable assets for wider use. - Enable: Share best practices and mentor colleagues on building and deploying AI prototypes on ServiceNow. - Learn & Evolve: Stay updated on AI trends, engineering practices, and model evaluation techniques to ensure cutting-edge and responsible demos. Qualifications: - 5 years of pre-sales solution consulting, technical consulting, or software engineering experience. - Proficiency with the ServiceNow Platform, especially App Engine, Flow Designer, IntegrationHub, and Now Assist. - Ability to design and build data-driven workflows, integrations, or automation prototypes. - Experience with JavaScript, ServiceNow low-code, and scripted development. - Understanding of LLMs embeddings, prompt design, and API integration (e.g., OpenAI, Azure OpenAI, Vertex). - Excellent communication skills to translate technical depth into clear business value. Additional Company Information: The company follows a flexible work persona classification system for employees based on their work nature and assigned location. ServiceNow is an equal opportunity employer, providing fair consideration to all applicants. Accommodations for the application process are available upon request. For certain roles, access to controlled technology may require export control approval. ServiceNow values inclusivity and accessibility for all candidates. (Note: The section on Remote Work and Employment Type has been omitted as it does not contain relevant job description information.) Role Overview: As a member of the Platform & AI Solution Consulting team, you will have a crucial role in shaping the customer experience of AI on the Now Platform. Your responsibility will be to transform innovative ideas into functional prototypes by combining creativity with engineering expertise. This hands-on technical role involves collaborating with various stakeholders to design and deliver proofs-of-concept and demo solutions that highlight the capabilities of AI and automation on the Now Platform. Key Responsibilities: - Prototype & Build: Develop AI-powered demos, proof-of-concepts, and accelerators for different use cases. - Experiment & Integrate: Explore and test Now Assist capabilities and external APIs to create unique use cases leveraging Workflow Data Fabric. - Collaborate: Work closely with AI Architects, Product Management, and Customer Excellence teams to bring conceptual designs to life through rapid iteration. - Showcase Value: Provide technical expertise during sales cycles, create custom demo builds, and conduct customer workshops. - Document & Scale: Maintain technical documentation, setup guides, and reusable assets for wider use. - Enable: Share best practices and mentor colleagues on building and deploying AI prototypes on ServiceNow. - Learn & Evolve: Stay updated on AI trends, engineering practices, and model evaluation techniques to ensure cutting-edge and responsible demos. Qualifications: - 5 years of pre-sales solution consulting, technical consulting, or software engineering experience. - Proficiency with the ServiceNow Platform, especially App Engine, Flow Designer, IntegrationHub, and Now Assist. - Ability to design and build data-driven workflows, integrations, or automation prototypes. - Experience with JavaScript, ServiceNow low-code, and scripted development. - Understanding of LLMs embeddings, prompt design, and API integration (e.g., OpenAI, Azure OpenAI, Vertex). - Excellent communication skills to translate technical depth into clear business value. Additional Company Information: The company follows a flexible work persona classification system for employees based on their work nature and assigned location. ServiceNow is an equal opportunity employer, providing fair consideration to all applicants. Accommodations for the application process are available upon r

Role Overview: As a Design Manager in this role, you will have the opportunity to directly manage, mentor, and develop a team of 35 designers. Your responsibilities will include driving the UX vision and execution of a platform aimed at revolutionizing workplace productivity and analytics solutions for leading global companies. You will collaborate cross-functionally with various teams to define strategies, plan architecture, and execute product roadmaps. Your role will involve distilling complex problems into clear goals and requirements for the design and research team, as well as advocating for the company's Design Systems. Key Responsibilities: - Directly manage, mentor, and develop a team of 35 designers - Drive the UX vision and execution of a platform for workplace productivity and analytics - Collaborate cross-functionally with product management, user research, engineering, and content teams - Distill complex problems into clear goals and requirements - Advocate for the company's Design Systems and contribute to their development - Foster a user-centric, collaborative culture across the Business Unit - Evangelize design strategy and product vision globally - Assist in user needs assessment, task analysis, and develop user profiles - Develop high-level task flow content and communicate concepts through design documents - Lead rapid iterations of design decisions, mockups, prototypes, and behavior specifications - Oversee UI layouts for software on mobile and desktop platforms - Participate in documentation development and work closely with product management - Travel up to 20% of the year Qualifications: - Minimum 3 years of experience managing people and/or leading design teams - Minimum 12+ years of experience in UX Design and/or Interaction Design - Experience in integrating AI into work processes or decision-making - Passion for mentoring and growing team members - Strong skills in Information Architecture - Portfolio showcasing work samples and approach - Expertise in enterprise product spaces such as IT Security Management, HR Service Delivery, etc. - Proficiency in design tools like Sketch, Invision, Photoshop, etc. - Ability to do rapid prototyping with tools like Axure, Keynote, Framer, Principle - Strong written and verbal English communication skills - Excellent teamwork, communication, and technical problem-solving skills - Obsession with UX perfection in an iterative and agile environment - Ability to work with minimal supervision in a fast-paced agile setting - Initiative-driven with a good sense of humor and "make it work" ethos - Experience with WCAG 2.0/2.1 AA guidelines is a plus Preferred Qualifications: - Knowledge of web design technologies (HTML, CSS) - Experience working in an agile or incremental manner - Familiarity with tools such as ServiceNow, Miro, Abstract Role Overview: As a Design Manager in this role, you will have the opportunity to directly manage, mentor, and develop a team of 35 designers. Your responsibilities will include driving the UX vision and execution of a platform aimed at revolutionizing workplace productivity and analytics solutions for leading global companies. You will collaborate cross-functionally with various teams to define strategies, plan architecture, and execute product roadmaps. Your role will involve distilling complex problems into clear goals and requirements for the design and research team, as well as advocating for the company's Design Systems. Key Responsibilities: - Directly manage, mentor, and develop a team of 35 designers - Drive the UX vision and execution of a platform for workplace productivity and analytics - Collaborate cross-functionally with product management, user research, engineering, and content teams - Distill complex problems into clear goals and requirements - Advocate for the company's Design Systems and contribute to their development - Foster a user-centric, collaborative culture across the Business Unit - Evangelize design strategy and product vision globally - Assist in user needs assessment, task analysis, and develop user profiles - Develop high-level task flow content and communicate concepts through design documents - Lead rapid iterations of design decisions, mockups, prototypes, and behavior specifications - Oversee UI layouts for software on mobile and desktop platforms - Participate in documentation development and work closely with product management - Travel up to 20% of the year Qualifications: - Minimum 3 years of experience managing people and/or leading design teams - Minimum 12+ years of experience in UX Design and/or Interaction Design - Experience in integrating AI into work processes or decision-making - Passion for mentoring and growing team members - Strong skills in Information Architecture - Portfolio showcasing work samples and approach - Expertise in enterprise product spaces such as IT Security Management, HR Service Delivery, etc. - Proficiency in design tools like Sketch, Inv

Role Overview: As a Content Strategist at ServiceNow, you will play a crucial role in defining content strategy for multiple applications to ensure customers can achieve their goals effectively. Your responsibilities will include driving the execution of content strategy, contributing high-quality technical content, coordinating with subject matter experts, and influencing product strategy. Key Responsibilities: - Define content strategy for multiple applications, including information architecture, textual content, and multimedia assets - Drive the execution of content strategy by contributing high-quality technical content and coordinating efforts of subject matter experts, reviewers, and multimedia content producers - Use your strong understanding of ServiceNow products and specific users to influence product strategy and create content experiences that accelerate customer success - Provide impactful leadership in teams by considering diverse perspectives and structuring collaborative work effectively Qualifications Required: - Experience in integrating AI into work processes, decision-making, or problem-solving - English language proficiency demonstrated through an assessment via HackerRank - Understanding of content development life cycles and processes - 7+ years of work experience in technical communication - Samples of prior technical writing work showcasing clear communication of complex technical information - Experience authoring in DITA, Markdown, or another structured authoring architecture - Experience defining content strategy and leading content development projects - Experience influencing or leading diverse, collaborative writing teams Company Details: ServiceNow is an equal opportunity employer, providing a flexible work environment with work personas assigned based on work nature and location. The company values inclusivity and accessibility, offering accommodations for candidates who require assistance during the application process. Additionally, ServiceNow complies with export control regulations for positions requiring access to controlled technology subject to export control regulations. Role Overview: As a Content Strategist at ServiceNow, you will play a crucial role in defining content strategy for multiple applications to ensure customers can achieve their goals effectively. Your responsibilities will include driving the execution of content strategy, contributing high-quality technical content, coordinating with subject matter experts, and influencing product strategy. Key Responsibilities: - Define content strategy for multiple applications, including information architecture, textual content, and multimedia assets - Drive the execution of content strategy by contributing high-quality technical content and coordinating efforts of subject matter experts, reviewers, and multimedia content producers - Use your strong understanding of ServiceNow products and specific users to influence product strategy and create content experiences that accelerate customer success - Provide impactful leadership in teams by considering diverse perspectives and structuring collaborative work effectively Qualifications Required: - Experience in integrating AI into work processes, decision-making, or problem-solving - English language proficiency demonstrated through an assessment via HackerRank - Understanding of content development life cycles and processes - 7+ years of work experience in technical communication - Samples of prior technical writing work showcasing clear communication of complex technical information - Experience authoring in DITA, Markdown, or another structured authoring architecture - Experience defining content strategy and leading content development projects - Experience influencing or leading diverse, collaborative writing teams Company Details: ServiceNow is an equal opportunity employer, providing a flexible work environment with work personas assigned based on work nature and location. The company values inclusivity and accessibility, offering accommodations for candidates who require assistance during the application process. Additionally, ServiceNow complies with export control regulations for positions requiring access to controlled technology subject to export control regulations.

As a part of the Product Design team at ServiceNow, you will be contributing to creating product experiences that users and customers love. Your role will involve developing innovative design solutions that have the potential to transform the way people work globally. You will have the opportunity to drive end-to-end product design solutions and create high-fidelity detailed designs. Additionally, you will collaborate with a cross-functional team, where you can present your ideas, seek feedback, and review proposals in a supportive and collaborative environment. **Key Responsibilities:** - Develop innovative design solutions to enhance user experiences worldwide. - Drive end-to-end product design solutions and create detailed designs. - Collaborate with a cross-functional team to present ideas, gather feedback, and review proposals. **Qualifications:** **Preferred Qualifications:** - Minimum of 2 years of relevant design experience, including internships. - Portfolio showcasing end-to-end product design solutions, user needs identification, design creation, and validation with end users. - Proficiency in using design tools for creating interactive designs, wireframes, and visual design solutions. - Possess a growth mindset, actively seeking learning opportunities, and building core discipline skills. - Ability to establish trusting relationships through clear and open communication. **Basic Qualifications:** - BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or related fields. - Experience in the complete product development lifecycle of web or software applications. - Background in user experience design within corporate, software, web, or agency environments. At ServiceNow, diversity is celebrated, and representation from various professional and personal backgrounds is encouraged. The Product Design team at ServiceNow values collaboration and innovation, with design playing a crucial role in the product development process. If you are passionate about creating impactful design solutions and enjoy working in a dynamic and inclusive environment, we encourage you to apply. For more information about the team, visit [ServiceNow User Experience Team](https://www.linkedin.com/company/servicenow/life/userexperience/). As a part of the Product Design team at ServiceNow, you will be contributing to creating product experiences that users and customers love. Your role will involve developing innovative design solutions that have the potential to transform the way people work globally. You will have the opportunity to drive end-to-end product design solutions and create high-fidelity detailed designs. Additionally, you will collaborate with a cross-functional team, where you can present your ideas, seek feedback, and review proposals in a supportive and collaborative environment. **Key Responsibilities:** - Develop innovative design solutions to enhance user experiences worldwide. - Drive end-to-end product design solutions and create detailed designs. - Collaborate with a cross-functional team to present ideas, gather feedback, and review proposals. **Qualifications:** **Preferred Qualifications:** - Minimum of 2 years of relevant design experience, including internships. - Portfolio showcasing end-to-end product design solutions, user needs identification, design creation, and validation with end users. - Proficiency in using design tools for creating interactive designs, wireframes, and visual design solutions. - Possess a growth mindset, actively seeking learning opportunities, and building core discipline skills. - Ability to establish trusting relationships through clear and open communication. **Basic Qualifications:** - BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or related fields. - Experience in the complete product development lifecycle of web or software applications. - Background in user experience design within corporate, software, web, or agency environments. At ServiceNow, diversity is celebrated, and representation from various professional and personal backgrounds is encouraged. The Product Design team at ServiceNow values collaboration and innovation, with design playing a crucial role in the product development process. If you are passionate about creating impactful design solutions and enjoy working in a dynamic and inclusive environment, we encourage you to apply. For more information about the team, visit [ServiceNow User Experience Team](https://www.linkedin.com/company/servicenow/life/userexperience/).

As an ITAM Specialist (Content Audit) at ServiceNow, your primary responsibility will be to ensure the quality audit of a high volume of content data created by the team. You will play a crucial role in normalizing assets data for effective IT Asset Management (ITAM) through the comprehensive library of EAM, SAM, and HAM models in our product related to different manufacturers/publishers, as well as normalization rules. Your tasks will involve auditing various entities of Asset Management, including Software assets, Hardware assets, and EAM for different industry segments to build and maintain the Content Library. Additionally, you will be required to participate in content auditing activities of different complexities, interpret licensing/contract terms and conditions, and manage IT Products' SKU information and multiple catalogues. Key Responsibilities: - Participate in various types of content auditing activities with different levels of complexity - Interpret licensing/contract terms and conditions to ensure quality content library - Understand the ServiceNow ITAM product features and workflows for auditing ITAM Content - Manage IT Products' SKU information and multiple catalogues - Review and audit high volume of ITAM Content Data regularly - Impart knowledge and improve the efficiency and quality of the content - Transform network discovery data into actionable information for license management - Create various content entities as required Qualifications: - 2 - 6 years of experience in any corporate setting with experience in IT Asset Management - Hands-on experience in internal and external audits or implementation of EAM software - Extensive experience in manual software testing/data testing with quality assurance responsibilities - Excellent interpersonal, written, and verbal communication skills - Strong problem-solving skills and innovative approach to solutions - Working knowledge of EAM Tools and SAM/HAM tools is a big plus - Knowledge of licensing metrics of top software publishers and engagement/contract types is preferred - Bachelor's or Masters or Postgraduate degree in any stream with good academic record ServiceNow is an Equal Employment Opportunity Employer, fostering flexibility and trust in a distributed work environment. In case of needing a reasonable accommodation or assistance with the application process, feel free to contact talent.acquisition@servicenow.com. Please be cautious of fraudulent job postings and scams. For genuine ServiceNow job opportunities, visit the ServiceNow Careers site. As an ITAM Specialist (Content Audit) at ServiceNow, your primary responsibility will be to ensure the quality audit of a high volume of content data created by the team. You will play a crucial role in normalizing assets data for effective IT Asset Management (ITAM) through the comprehensive library of EAM, SAM, and HAM models in our product related to different manufacturers/publishers, as well as normalization rules. Your tasks will involve auditing various entities of Asset Management, including Software assets, Hardware assets, and EAM for different industry segments to build and maintain the Content Library. Additionally, you will be required to participate in content auditing activities of different complexities, interpret licensing/contract terms and conditions, and manage IT Products' SKU information and multiple catalogues. Key Responsibilities: - Participate in various types of content auditing activities with different levels of complexity - Interpret licensing/contract terms and conditions to ensure quality content library - Understand the ServiceNow ITAM product features and workflows for auditing ITAM Content - Manage IT Products' SKU information and multiple catalogues - Review and audit high volume of ITAM Content Data regularly - Impart knowledge and improve the efficiency and quality of the content - Transform network discovery data into actionable information for license management - Create various content entities as required Qualifications: - 2 - 6 years of experience in any corporate setting with experience in IT Asset Management - Hands-on experience in internal and external audits or implementation of EAM software - Extensive experience in manual software testing/data testing with quality assurance responsibilities - Excellent interpersonal, written, and verbal communication skills - Strong problem-solving skills and innovative approach to solutions - Working knowledge of EAM Tools and SAM/HAM tools is a big plus - Knowledge of licensing metrics of top software publishers and engagement/contract types is preferred - Bachelor's or Masters or Postgraduate degree in any stream with good academic record ServiceNow is an Equal Employment Opportunity Employer, fostering flexibility and trust in a distributed work environment. In case of needing a reasonable accommodation or assistance with the application process, feel free to contact talent.acquisition@servicenow.com

Role Overview: As a Senior Audio-Visual Engineer at ServiceNow, you will be a key member of the Global AV Technology team, leveraging your expertise in Audio Visual and Video Conferencing to drive the successful design, delivery, and implementation of AV solutions worldwide. Your role will involve collaborating with cross-functional teams, evaluating the latest AV technologies, and ensuring a seamless AV experience for meeting participants. Key Responsibilities: - Serve as a consultant for all AV matters within the organization, providing guidance on best practices to enhance the meeting experience - Drive projects and consistent AV services across the workplace, including video conferencing, digital signage, and meeting room technology - Manage AV projects from communication to budget and timeline, integrating with various business functions to identify opportunities - Partner with stakeholders and cross-functional teams to ensure successful delivery and ongoing operations of AV technology solutions - Evaluate and implement the latest AV technologies, challenging boundaries to inspire innovation in the AV experience - Manage incident and problem resolution of AV-related issues, engaging third-party support when necessary - Recommend solutions for hardware, software, and process improvements to enhance the AV experience Qualifications: - Experience in leveraging AI to enhance work processes and decision-making - Leadership experience preferred - Proficiency in AV design using Autocad or Visio - Certifications from Extron, Crestron, Biamp, QSC, Zoom, Cisco, Shure, CTS or CTS-D - Vendor management experience - Strong background in audio-visual testing methodologies and quality assurance - Excellent communication and stakeholder management skills - Understanding of Compliance, Risk, and Regulatory policies and frameworks Additional Information: ServiceNow offers flexible work personas based on work nature and location. The company is an equal opportunity employer, prioritizing diversity and inclusivity. Accommodations are available for candidates requiring assistance during the application process. ServiceNow may require export control approval for certain positions. (Note: The additional information section is omitted as it does not directly relate to the job description.) Role Overview: As a Senior Audio-Visual Engineer at ServiceNow, you will be a key member of the Global AV Technology team, leveraging your expertise in Audio Visual and Video Conferencing to drive the successful design, delivery, and implementation of AV solutions worldwide. Your role will involve collaborating with cross-functional teams, evaluating the latest AV technologies, and ensuring a seamless AV experience for meeting participants. Key Responsibilities: - Serve as a consultant for all AV matters within the organization, providing guidance on best practices to enhance the meeting experience - Drive projects and consistent AV services across the workplace, including video conferencing, digital signage, and meeting room technology - Manage AV projects from communication to budget and timeline, integrating with various business functions to identify opportunities - Partner with stakeholders and cross-functional teams to ensure successful delivery and ongoing operations of AV technology solutions - Evaluate and implement the latest AV technologies, challenging boundaries to inspire innovation in the AV experience - Manage incident and problem resolution of AV-related issues, engaging third-party support when necessary - Recommend solutions for hardware, software, and process improvements to enhance the AV experience Qualifications: - Experience in leveraging AI to enhance work processes and decision-making - Leadership experience preferred - Proficiency in AV design using Autocad or Visio - Certifications from Extron, Crestron, Biamp, QSC, Zoom, Cisco, Shure, CTS or CTS-D - Vendor management experience - Strong background in audio-visual testing methodologies and quality assurance - Excellent communication and stakeholder management skills - Understanding of Compliance, Risk, and Regulatory policies and frameworks Additional Information: ServiceNow offers flexible work personas based on work nature and location. The company is an equal opportunity employer, prioritizing diversity and inclusivity. Accommodations are available for candidates requiring assistance during the application process. ServiceNow may require export control approval for certain positions. (Note: The additional information section is omitted as it does not directly relate to the job description.)

Role Overview: You will be responsible for working with various internal teams such as Regional Sales Operations, Legal, Finance, and others to ensure the smooth execution of the order lifecycle process, including order processing, sales contract management, and provisioning. Your role will require problem-solving skills, project management capabilities, as well as organizational and relational abilities to drive operational excellence, customer service, and teamwork. Key Responsibilities: - Review and validate order and sales contract information sources for completeness and accuracy according to processing SLAs and booking policies. - Ensure accuracy of booked orders in CRM and ERP systems. - Facilitate provisioning of new accounts/services and address any related issues. - Provide operational support to sales and other teams throughout the order lifecycle. - Collaborate with internal teams to resolve day-to-day issues and enhance processes to exceed operational goals. - Maintain data integrity by reconciling and updating order, sales contract, or sales account data discrepancies. - Assist in period close activities, including reviewing reports and reconciling any discrepancies. - Generate, maintain, and analyze operational reports to track performance metrics and activities. - Identify opportunities for process improvement within the quote-to-cash process. - Participate in new process releases and system enhancements by providing operational insight and testing. Qualifications: To excel in this role, you should have: - Experience in integrating AI into work processes or decision-making. - 2-4 years of relevant experience in order and sales contract operations or finance/accounts receivable. - Prior experience with CRM/ERP tools and systems. - Familiarity with the end-to-end quote to cash cycle. - Proficiency in Microsoft Office suite; Excel Word, and PowerPoint. - Strong analytical skills, attention to detail, and problem-solving abilities. - Excellent communication skills, both written and verbal. - Ability to work independently or in a team in a fast-paced environment. - Organizational skills, time management abilities, and adaptability to different training approaches. - Passion for customer service and dedication to resolving issues effectively. Company Details: The company emphasizes flexibility and trust in the distributed work environment. Various work personas are assigned to employees based on their work nature and location. ServiceNow is an equal opportunity employer, and accommodations are available for candidates requiring assistance during the application process. Compliance with export control regulations may be necessary for certain positions. (Note: Additional details of the company are not included in the provided job description.) Role Overview: You will be responsible for working with various internal teams such as Regional Sales Operations, Legal, Finance, and others to ensure the smooth execution of the order lifecycle process, including order processing, sales contract management, and provisioning. Your role will require problem-solving skills, project management capabilities, as well as organizational and relational abilities to drive operational excellence, customer service, and teamwork. Key Responsibilities: - Review and validate order and sales contract information sources for completeness and accuracy according to processing SLAs and booking policies. - Ensure accuracy of booked orders in CRM and ERP systems. - Facilitate provisioning of new accounts/services and address any related issues. - Provide operational support to sales and other teams throughout the order lifecycle. - Collaborate with internal teams to resolve day-to-day issues and enhance processes to exceed operational goals. - Maintain data integrity by reconciling and updating order, sales contract, or sales account data discrepancies. - Assist in period close activities, including reviewing reports and reconciling any discrepancies. - Generate, maintain, and analyze operational reports to track performance metrics and activities. - Identify opportunities for process improvement within the quote-to-cash process. - Participate in new process releases and system enhancements by providing operational insight and testing. Qualifications: To excel in this role, you should have: - Experience in integrating AI into work processes or decision-making. - 2-4 years of relevant experience in order and sales contract operations or finance/accounts receivable. - Prior experience with CRM/ERP tools and systems. - Familiarity with the end-to-end quote to cash cycle. - Proficiency in Microsoft Office suite; Excel Word, and PowerPoint. - Strong analytical skills, attention to detail, and problem-solving abilities. - Excellent communication skills, both written and verbal. - Ability to work independently or in a team in a fast-paced environment. - Organizational skills, time management abilities, and adaptability to different