Job Description What you get to do in this role: The Customer Outcomes Senior Technical Architect is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right timeQualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues.Qualifications To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This

We are seeking a seasoned and visionary Staff Inbound Product Manager to join our Platform Analytics team. This is a high-impact senior role responsible for shaping the future of analytics across the ServiceNow platform. As a Staff PM on the team, you will contribute to defining the strategic direction and roadmap for Platform Analytics, empowering customers to monitor KPIs, gain actionable insights, and drive business outcomes at scale. You will collaborate cross-functionally with engineering, design, field teams, and customers to deliver advanced, scalable, and intuitive analytics capabilities. This role requires deep product thinking, technical fluency, and a customer-obsessed mindset. What you get to do in this role: Help shape drive product roadmap for one or more product areas within Platform Analytics Communicate product priorities and build consensus Communicate complex problems into easily understood requirements and provide solutions Deeply understand customer needs and market trends to drive innovation and influence product strategy Partner with engineering and UX teams to deliver high-impact features with world-class user experience Define product success metrics and analyze usage data to continuously improve product offerings Collaborate with GTM teams including sales, marketing, customer success, and enablement to ensure successful launches and product adoption Act as a thought leader and subject matter expert on analytics, regularly engaging with customers, partners, and internal stakeholders Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This

About the team: Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption. This team of Staff engineers works on projects in a variety of technical areas in the ServiceNow platform and engineering organization. Each project follows an approach where a problem is observed and researched, a hypothetical solution is proposed, experiments are built and tested, then analyzed, and iterated on. Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNows scale. What you get to do in this role: The engineering role in Platform Labs provides the opportunity to research and learn. Staying abreast of new technologies or adopting tried and tested standards is part of the work. Justifying choices with thorough analysis and discussions is required Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

What you get to do in this role: The AI Platform Team works within the Enterprise Data and Analytics Organization at ServiceNow driving the ability to democratize AI and machine learning to unleash data driven decisions across the enterprise, helping teams build high-value AI/ML products, and enable the operationalization and reliability of all AI. We are searching for a driven and highly skilled MLOps Engineer to join our AI Platform team at ServiceNow. The role will build the AI Platform, build self-service ML Development tooling, and building platform adoption. You have ideas on how to create a great user experience for those building , deploying, and operationalizing production quality AI models. We have a team of people just as excited. Join us. Responsibilities: Define scalable and secure architectures, frameworks and pipelines for building, deploying and diagnosing production ML applications. Enable users teams on the ML platform; troubleshoot and debug user issues; maintain user-friendly documentation and training. Collaborate with entire MLOps Platform team to build a comprehensive MLOps Platform. Design and implement cloud solutions and build MLOps pipelines on cloud solutions (e.g., MS Azure) Develop standards and examples to accelerate the productivity of data science teams. Write code, refactoring, optimizing, containerization, deployment, versioning, and monitoring of its quality, including data concept drift. Create way to automate the testing, validation, and deployment of data science models. Mentor Junior MLOps Engineers and help teach them to be better coders, debuggers, and engineers. Provide best practices and execute POC for automated and efficient MLOps at scale. Qualifications Requirements: 8+ years of related experience with a Bachelors degree, Masters degree or PhD or equivalent work experience. 8+ years of experience working with an objec

Team Role Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https: / / www.linkedin.com / company / servicenow / life / userexperience / What you get to do in this role: You ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward Advocate and champion design thinking and methodologies throughout the product development lifecycle. Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines Apply your breadth of experience to model, prototype, and iterate on our existing solutions Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

What you get to do in this role: Maintain existing automation test frameworks. Collect and report quality metrics from test execution. Work with developers to design specific testing strategies for features being developed and automate them. Create comprehensive test plans; execute and automate them Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

What we are looking for: An experienced engineer that is passionate about building enterprise grade systems Applying AIML concepts while implementing the solutions or both Passionate about new technologies, and ready to push the boundaries of what is achievable. Enthusiastic about working in the latest technologies and/or passionate about developing large scale server-side technologies for collaboration platforms supporting rich conversational experiences blended with Artificial Intelligence. You are looking for challenges and opportunities. You have the ability and desire to bring new ideas. You are a team player and will work with other experienced co-workers to help us evolve the technology stack to build modern and awesome conversational experience for our customers. You must possess a solid understanding of building amazing, performant and scalable user interfaces/servers with large scale data, an obsession with design aesthetics, and engineering excellence. What you get to do in this role: Build highly interactive applications that can scale with application complexity Create tools, libraries, and frameworks for other developers to build upon Apply new technology and innovation to improve platform functionality with AIML Write high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Collaborate with product owners to understand requirements and own the code from design to delivery. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Mentor colleagues and promote knowledge-sharing. Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, o

Company Work matters. It s where we spend a third of our lives. And the workplace of the future is going to be a great place. We re dedicated to bringing that to life for people everywhere. That s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Team Join a fast-growing Product Success team at ServiceNow and help shape the future of the Finance Supply Chain line of business! Together we will transform employee and supplier experiences and make work seamless, integrated and efficient across the Office of the CFO. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself. Role The Product Success Manager role is extraordinarily collaborative, working not only with Product and Development colleagues but also cross-functionally with Sales, Marketing, Customer Outcomes, and Alliance Channels organizations. In this role you will help customers through their procurement digital transformation journeys, ensuring their successful deployments of Finance Supply Chain solutions to secure customer references. If you are passionate about customer success, championing new technologies, and developing the success stories that the company will use to make this product successful in market, this role is for you! What you get to do in this role: Oversee Lighthouse and other customer programs Manage the Lighthouse and Vanguard program pipelines to ensure that the product is building a healthy pool of referenceable customers across segments and industries Manage active Lighthouse and Vanguard deployments, acting as a member of the implementation team to ensure customers are successful; coordinating any issue resolution with product engineering Bring pain points, use cases, and opportunities back to inbound product team to influence product strategy on behalf of customers Develop and manage reference activity Engage Marketing, value selling and other key stakeholders to develop case studies, video testimonials and other reference materials from Lighthouse and Vanguard engagements Work with pre-sales to match reference customers with potential customers to help close open opportunities Support customer and partner onboarding Monitor deployment activity to identify who is implementing, timelines for implementation and un-deployed backlog Work cross functionally with the Global Partners Channels team to identify where we have partner gaps, and bring issues with partners to resolution Measure and monitor customers success Develop and monitor key adoption success metrics Measure customer health and adoption scores Proactively identify customers with poor health scores and work with account teams and partners to create a plan to bring those customers to good overall health Qualifications 8+ years in a customer facing role as a Solution Architect, Technical/Process Consultant, Customer Success manager, or additional related role. 5+ years of experience managing executive business stak

About Digital Technology We re not yesterday s IT department, were Digital Technology. The world around us keeps changing and so do we. We re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them What our team values: Being humble and having each other s backs Learning new things and sharing expertise with each other by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session Producing high quality work, we re proud of, and not taking shortcuts Having fun we like to joke around, eat lunch together, and even hang outside of work Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes) Job Summary: We are seeking an exceptionally experienced and dynamic individual to assume the role of Director, Performance Quality Engineering within our Digital Technologies team, driving the performance testing and performance engineering , ensuring the highest quality, scalability and reliability in the applications that we deploy. The ideal candidate will possess over 15 years of experience in leading testing teams and transformation projects, demonstrating strong technical leadership and distinguished people management capabilities. Key Responsibilities: Leadership and Strategy: Develop and implement comprehensive performance testing and engineering strategies that align with the overarching goals and objectives of the organization. Team Management: Lead, mentor, and manage a team of performance engineers and testers, fostering a culture of continuous improvement and innovation. Performance Testing: Oversee the design, execution, and analysis of performance tests utilizing tools such as JMeter, Blazemeter, and Neoload. Performance Engineering: Implement performance engineering practices to proactively identify and resolve performance bottlenecks and ensure optimal performance of digital products. Collaboration: Collaborate closely with cross-functional teams, including development, operations, and product management, to integrate performance testing into the software development lifecycle. Process Improvement: Continuously evaluate and enhance performance testing processes, methodologies, and tools to increase efficiency and effectiveness. Reporting and Metrics: Establish and maintain performance testing metrics and reporting mechanisms to provide visibility into performance trends and issues. Stakeholder Communication: Communicate performance testing results and insights to stakeholders, including senior management, to inform strategic decision-making. Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Experience: A minimum of 15 years of experience in leading performance testing and engineering teams within large enterprises.

What you get to do in this role: Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline Conduct vulnerability assessments and implement security enhancements within the ServiceNow environment Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations Proactively identify system inefficiencies and implement solutions to prevent recurring issues Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

Job Description What you get to do in this role: Design and implement RBAC systems for secure resource access. Provide administration and support of SailPoint IIQ product. Develop and enforce access control policies aligned with compliance. Analyze the data for role discovery and SoD identification. Collaborate with cross-functional teams for efficient access management. Engage with the business users at different levels to understand Application Owner business needs, analyze, document, evaluate and prioritize the requirements and make recommendations on the solution and implementation. Manage a fully integrated, highly available application environment. Provides in-depth technical development of efficient application systems utilizing established standards, procedures and methodologies. The ideal candidate should be a good team player. This position will require strong Program/Product Management skills Analyze the data for role discovery and SoD identification. Responsible for assisting with the development and maintenance of SailPoint IdentityIQ solutionsQualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

ServiceNow is currently looking for an energetic and ambitious Senior Analyst, FP&A to support our global Finance FP&A team based out of our Hyderabad office. As a member of the team, this role will focus on rapidly operationalizing key analysis models, dashboards, and reports used across all functions. The preferred candidate will have experience partnering with cross-functional teams, managing detailed budget tracking, and creating insightful analysis and models. They will work closely with leaders and process owners within Finance to enable data-driven decision making and operational excellence. What you get to do in this role : Actively collaborate with US-based peers to drive functional analysis, modelling, and detailed budget tracking across Finance; Build trusted relationships with key business partners; Partner with cross-functional teams to manage headcount, Opex, and Capex forecasting; Work with PO Owners, Business Operations, and Accounting to more discreetly and accurately track financial results; Analyze financial results, communicate key messages to US-based peers and senior management; Collaborate with partners including Sales Operations, Sales Finance, Orders to Cash Accounting, Analytics and other to ensure precise and transparent tracking of financial results. Build detailed financial models and dashboards to evaluate investment priorities and evaluate potential alternatives. Working with US team for month/quarter close, finalizing Long Range Plans, and Annual Operating Plans Assist in other ad-hoc analysis and presentation requests. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Bachelors degree required, MBA, CA, or CPA preferred; Minimum 4+ years of FP&A or business finance experience, including experience at a global, publicly traded company; SaaS experience preferred Good understanding of revenue, bookings, and cost drivers for SaaS companies Proficient knowledge of accounting, PO accruals, and account reconciliation; Advanced knowledge of Anaplan and Microsoft PowerBI Proficiency with Microsoft Office, specifically Excel and PowerPoint; Good organizational skills and ability to meet tight deadlines in an environment of competing priorities; Ability to work independently, deal with ambiguity, operate in a cross-functional matrixed organization, and meet deadlines in a high-growth environment focused on driving business results; Detail-oriented with strong analytical, problem solving, and financial modeling skills; An excellent communicator and a great team player; Understanding of financial planning, forecasting, budgeting, and reporting Collaborate cross-functionally on strategic initiatives to deliver awesome results to US-based peers and senior management. The position requires some overlap with morning PST time-zone to allow hand-off and review meetings with US partners

ServiceNow is seeking a driven Product Success Manager - CRM & Industry Workflow . The Product Success Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Product Success Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications include Customer Service Management, Field Service Management and Industry applications such as Financial Services Operations, Telco Service Management or Clinical Device Management for Healthcare & Life Sciences. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology. Product Success Managers work directly with customers to enhance their overall experience with the product and make them successful and reference customers. They monitor customer health, deliver customer programs, and act as the liaison between customer and product teams. What you will get to do: Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding/closed loop tracking for customer programs A deep sense of empathy for the customer and genuine passion in helping them succeed Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience in analyzing and recommending strategies based on business priorities Solid experience in requirements gathering, including experience in creating process mapping documentation Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Word and PowerPoint.) Responsible for creating innovative solutions leveraging ServiceNow s CIWF Solutions Mentor field resources in implementation methodology, configuration, and best practices for CIWF applications Review customer s architecture, design processes and system integrations to the platform Respond to customer questions relating to ServiceNow CIWF Solutions This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations Contribute to sales campaigns focused on CRM discussing best practice implementation strategy and planning Configure solution environments to address customer requirements and business issues Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs Share best practices and known solutions with other internal teams, community and customers to help promote faster time to value for customers Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. Deep Knowledge of customer service / contact center management, customer self-service, customer community and knowledge management processes and technologies 10+ years of experience in customer-facing implementation / delivery roles such as Solution Architect, Technical Consultant &/or former developer ideally from in professional services or consulting capacity 10+ years in the Customer Service technology industry space (such as Oracle Service Cloud, Salesforce Service Cloud or ServiceNow CSM) or Field Service Management technology (such as Salesforce Click or ServiceNow FSM) Deep domain knowledge in Contact Center, Customer Service, and Field Service business processes Ideally ServiceNow CSM & FSM certified Ability to do ServiceNow deep architectural advisory work and configuration/coding Fanatical about customer success and tenacious at driving long-term customer value Highly data-driven with commitment to drive customer engagement towards business outcome and value realization Excellent verbal and written communication skills, including the ability to chair sessions and host webinars Must be able to travel up to 25% annually, when applicable

Position Overview: ServiceNow is seeking a highly motivated and experienced Senior Staff Software Engineer in Platform Persistence to lead a team dedicated to the meticulous management of data lifecycles within the ServiceNow ecosystem. This pivotal role focuses on ensuring the efficient stewardship of data within our platform. The Platform Persistence team is at the forefront of some of the most impactful projects, offering visibility to the executive leadership. As part of this team, you will play a crucial role in shaping the future of our platforms data architecture and ensuring that data is stored, retrieved, and managed efficiently. In addition to traditional data management, this team will have a unique focus on exploring alternate storage technologies. Key Responsibilities: Lead and guide the development team in the design and implementation of data platform solutions. Writing highly scalable code leveraging best practices on concurrency and memory utilization. Shape and execute data management strategies, ensuring scalability, efficiency, and security. Collaborate with cross-functional teams to define and implement data-related initiatives. Explore and experiment with challenging data problems including but not limited to data loss detection recovery. Champion data best practices and security standards across the organization. Monitor and optimize data performance, troubleshooting and implementing improvements as needed. Stay current with the latest data storage and management technologies. Act as a technical leader, providing mentorship and fostering a culture of innovation and continuous improvement. Qualifications: 15+ years of software development experience within a high-traffic, cloud-based environment. Proficiency in Java programming and strong expertise in data structures and algorithms.

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions. Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Provide a variety of knowledge across multiple workflows. Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap. Translate business information and technical requirements into an architectural blueprint to achieve complex goals. Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customers core applications. Manage technical governance, and an delivery operating model and governance. Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. Support the sales effort by scoping and estimating the engagement and change orders. Be an active contributor of leading practices and expertise related to the ServiceNow platform. Support the professional development of others through means of mentoring. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 12+ years progressive experience as part of a professional services organization; or equivalent education/experience Management consulting experience Ability to travel up to 80% Creativity with comfort running programs independently within a "startup paced" environment Success driving complex issues through analysis and resolution Ability to relay complex information to diverse set of audiences, both technical and non-technical ServiceNow certifications in aligned workflow Large program experience leading architecture and design Enterprise architecture experience Cloud application technology experience

Job Description What you get to do in this role: Serve as a Trusted Deal Coach to the Sales Organization in Australia and New Zealand. Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions. Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices Review Quotes and generate Order Forms for accuracy and completeness. Ensure all deals are approved within pricing and discount policies. Interface with Order Management to ensure accuracy of booked deals Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity Conduct UAT testing for process improvement Support Quarter-end. Provide effective onboarding and systems trainings for sales reps Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process

We are seeking a highly skilled Senior Accountant to join our Capital and infrastructure Accounting team . This role is responsible for Lease and Fixed Assets Accounting , ensuring compliance with US GAAP (ASC 842 ASC 360), and supporting financial reporting, audits, and process improvements. What we are looking for: An energetic and ambitious CA/CPA/CMA with 5+ years of experience in Accounting or Finance, who aims to build a career in Corporate Accounting. You will have the opportunity to learn alongside best-in-class professionals, in a role that will grow as you develop and are able to take on increased responsibility. Excellent task prioritization and organizational skills are a must, as is the ability to cope with complexity in a fast-paced environment. What you get to do in this role: Lease Accounting Role: Maintain and manage the lease portfolio across real estate, equipment, and other leased assets. Ensure proper classification of leases (Operating vs. Finance) and accurate financial reporting under ASC 842. Record monthly lease amortization, right-of-use (ROU) asset adjustments, and interest expenses. Prepare and post journal entries related to lease additions, modifications, remeasurements, and terminations. Assist in reviewing and interpreting lease agreements to ensure proper accounting treatment. Maintain and reconcile lease schedules for ROU assets and lease liabilities. Support disclosure requirements for lease accounting in financial statements. Conduct monthly, quarterly, and annual close processes for lease accounting. Perform lease-related account reconciliations, and variance analysis, and ensure accuracy in reporting. Assist in the preparation of financial statements, footnotes, and regulatory reporting related to lease assets. Work with stakeholders to review lease agreements and assess financial impacts. Fixed Asset Accounting Role: Maintain the fixed asset register and ensure timely capitalization, depreciation, and disposal. Review and analyze capital project costs, ensuring proper accounting treatment per US GAAP (ASC 360)/internal policy. Perform monthly capital expenditure (CapEx) reconciliation and reporting. Partner with business/FPA to ensure correct capitalization of costs and adherence to accounting policies. Support month-end and quarter-end close processes for fixed assets. Prepare journal entries, reconciliations, and variance analysis for fixed assets accounting. Assist in the preparation of financial statements and disclosures related to fixed assets Ensure compliance with SOX controls, company policies, and US GAAP. Support external and internal audits, providing necessary documentation and closing the audit in a timely manner. Identify opportunities for automation and process improvements in fixed asset and lease accounting. Qualifications To be successful in this role you have: 5+ years of accounting experience, preferably in an accounting center of excellence for a US MNC managing close for EMEA & APAC region

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This m

Job Description The Senior Manager, Employee Relations is a key strategic pillar and partner to the Global Employee Relations Team and across the enterprise to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety Security Team. The Senior Manager, Employee Relations is primarily responsible for conducting workplace investigations and oversees a team of employee relations professionals who also conduct investigations / grievances, provide advice and counsel related to interpersonal / workplace conflict matters, support on various sensitive employee matters, and provide specialized, in-region performance management support to people managers. The Senior Manager, Employee Relations also provides meaningful, data-driven, and actionable insights and recommendations back to the Global Employee Relations Team s key stakeholders across the enterprise. What You Get To Do Bring our People Pact to life as you act as the voice of the region and decision maker to help drive consistency and fairness, and to ensure regional and cultural nuances are represented. Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained, acting as a champion for data hygiene and providing oversight and ensuring alignment and consistency in approach with the rest of the global ER team. Manage and assemble a diverse and inclusive Employee Relations team that executes on strategic and operational goals and scales for the future, while driving consistency and producing excellent employee experiences. Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes as appropriate, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise. Operate with a strategic mindset by providing actionable, data-driven insights and trends to the business, while driving process improvements/standardizations, upskilling the team, and partnering with key stakeholders to close knowledge gaps. Provide thought leadership and strategic guidance to a team of ER professionals around day-to-day caseload, operational excellence, and best-in-class stakeholder partnership. Partner with COEs, Operations, and HRBPs to ensure HR programs and policies are delivered in functionally and regionally relevant ways, ensuring local and cultural nuances are taken into consideration. Support ongoing growth and development of the team by identifying training and stretch opportunities, developing key talent, and fostering a growth mindset. Act as the primary escalation point for Employee Relations, HRBPs, and Service Delivery Partners in region. Partner with Global Employment Law, Ops, COEs, and HRBP stakeholders to develop and deliver initiatives aligned to the region and across the enterprise to promote ServiceNow s core values and culture. Collaborate with global counterparts to ensure global consistency and facilitate best-practice sharing where possible.Qualifications Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, auto

Job Description This is a techno-operational role where you will be able to hone your technical and operational prowess. As an AI Data Operations Specialist, you will play a significant part in evolving the foundational Data services and capabilities for our AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. You will also be deeply engaged with and providing support to our engineering team in data initiatives. You will provide excellent support to the BUs with a variety of requests for customer datasets in a complex landscape and must ensure that each interaction is handled with a professional attitude and a superior level of service- it is about passion, innovation, and excellence in a fast-paced and dynamic organization. What you will achieve: Work directly with the BU and AI Product Managers and engineers to research, troubleshoot, and resolve data requests and issues in a timely manner. Work directly with our engineering scrum teams to provide needed technical or program support Develop a detailed understanding of the NOW platform, the architecture of our systems, software, and tools Be able to troubleshoot and root cause various types of issues and gaps Ensure that all issues/cases are addressed and responded to in a timely manner, in accordance with Service Level Agreements. Effectively prioritize and escalate issues when appropriate, driving problems to resolution as well as manage communication and expectations internally and with stakeholders Clearly and succinctly document the details around the case resolution, providing outstanding customer service and high-quality technical responses. Engage across corporate functions (Product Management, Development, QA, Operations, Environments) to partner together to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs.Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven ins

Job Description What you get to do in this role: Complete required month-end close activities like accounting, reconciliations & reporting around Commissions & Revenue Close. Partner with team members across multiple offices and other Functions (Sales Comp, FP&A, HR, IT, and Sales Ops) while monitoring relevant US GAAP and SEC developments to ensure accurate Commissions & Revenue Accounting. Follow controls and evaluate actions required for compliance with ServiceNow Commissions & Revenue recognition process. Identify and implement process improvements, especially by leveraging new technologies such as AI. Support UATs on enterprise project implementations. Ensure SOX compliance & support Audits. Work with a multi-national team, collaborating to promote efficiency, effectiveness, and teamwork.Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

We are seeking a highly skilled Senior Accountant to join our Capital and infrastructure Accounting team . This role is responsible for Lease and Fixed Assets Accounting , ensuring compliance with US GAAP (ASC 842 ASC 360), and supporting financial reporting, audits, and process improvements. What we are looking for: An energetic and ambitious CA/CPA/CMA with 5+ years of experience in Accounting or Finance, who aims to build a career in Corporate Accounting. You will have the opportunity to learn alongside best-in-class professionals, in a role that will grow as you develop and are able to take on increased responsibility. Excellent task prioritization and organizational skills are a must, as is the ability to cope with complexity in a fast-paced environment. What you get to do in this role: Lease Accounting Role: Maintain and manage the lease portfolio across real estate, equipment, and other leased assets. Ensure proper classification of leases (Operating vs. Finance) and accurate financial reporting under ASC 842. Record monthly lease amortization, right-of-use (ROU) asset adjustments, and interest expenses. Prepare and post journal entries related to lease additions, modifications, remeasurements, and terminations. Assist in reviewing and interpreting lease agreements to ensure proper accounting treatment. Maintain and reconcile lease schedules for ROU assets and lease liabilities. Support disclosure requirements for lease accounting in financial statements. Conduct monthly, quarterly, and annual close processes for lease accounting. Perform lease-related account reconciliations, and variance analysis, and ensure accuracy in reporting. Assist in the preparation of financial statements, footnotes, and regulatory reporting related to lease assets. Work with stakeholders to review lease agreements and assess financial impacts. Fixed Asset Accounting Role: Maintain the fixed asset register and ensure timely capitalization, depreciation, and disposal. Review and analyze capital project costs, ensuring proper accounting treatment per US GAAP (ASC 360)/internal policy. Perform monthly capital expenditure (CapEx) reconciliation and reporting. Partner with business/FPA to ensure correct capitalization of costs and adherence to accounting policies. Support month-end and quarter-end close processes for fixed assets. Prepare journal entries, reconciliations, and variance analysis for fixed assets accounting. Assist in the preparation of financial statements and disclosures related to fixed assets Ensure compliance with SOX controls, company policies, and US GAAP. Support external and internal audits, providing necessary documentation and closing the audit in a timely manner. Identify opportunities for automation and process improvements in fixed asset and lease accounting. Qualifications To be successful in this role you have: 5+ years of accounting experience, preferably in an accounting center of excellence for a US MNC managing close for EMEA & APAC region

Job Description ServiceNow is seeking a Partner Technology Strategist to support our Global Alliance Partners. In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities. Additionally, you will be responsible for evangelising ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition. You will work closely with other ServiceNow pre-sales resources aligned to your partner across the Globe to create synergies between the partner s strategy and ServiceNow s strategy within each target route to market. This role requires approximately 25% travel. What you get to do in this role: Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer and how our Partner can transform entire industries using ServiceNow as a backbone for their solutions or offerings Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers Staying current on product developments/releases to provide guidance to Partners Forging trusted advisor relationships at the top levels at the Partner account Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved Coordinate with Partner leadership on sales and delivery enablement around created solutions Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams Participate in and deliver Business Reviews with aligned account teams Provide mentoring and training to peers and other colleagues within our organization Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, lunch and learns etc. Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members Travel for Partner, Customer, and Organizational activitiesQualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description ServiceNow is looking for an experienced Pre-Sales solution consultant to join our Global Partnerships and Channels (GPC) team as a Service Provider Specialist for our top global partners. A Service Provider Specialist is a ServiceNow expert who works with our top partners to design and architect embedded solutions powered by the Now platform. These architectures must adhere to ServiceNow technical best practices and be informed of common architecture principals. The Service Provider Specialist owns the technical architecture and roadmap for the solutions being designed. You ll help design MVP requirements and solution prototypes for new embedded solutions in collaboration with the ServiceNow GPC team and your counterparts in the Partner Solution Consulting organization. You ll be evaluated on metrics such as the number of new solutions, published architectures, and revenue growth by embedded solution. You ll deliver artifacts including solution briefs, case studies, and solution architectures. This is a top-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem-solving skills. What you get to do in this role: Work with a spectacular team of seasoned professionals in a positive, inclusive, diverse, and highly collaborative work environment Work with the top 10% of partners in ServiceNow s ecosystem Practice true business value selling, with a strong sales support framework Design and launch differentiated service provider offerings; see your work have an impact! Work with the industry-leading NOW platform and solutions Support Proof of Concept/Proof of Value engagements with our partners Stay current on ServiceNow product developments/releases Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved Participate in and deliver Business Reviews and executive briefings Provide mentoring and training to peers and other colleagues within our organization Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, lunch and learns etc. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description ServiceNow is seeking a Presales Partner Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to evolve a ServiceNow First approach, to sell effectively to their customers, and to extend the ServiceNow value proposition. What you get to do in this role: Evangelize ServiceNow within partner Global Delivery Centers through Sales Plays and product demos Proactively manage relationships with executive and key partner stakeholders in their GDCs to build ServiceNow Mindshare Assist Partner Experience team on the execution of roadshows, shark camps, and partner events Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the ServiceNow platform and its value proposition Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach ServiceNow into their client pursuits Demonstrate domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within ServiceNow to assist as needed For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire ServiceNow platform is relevant for that industry Travel for Partner, Customer, and Organizational activitiesQualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description ServiceNow is currently seeking a Senior Global Partner Leader (GPL) to join the Alliances and Channel Ecosystem (ACE) team. At ServiceNow, we are creating a vibrant, world-class Global Partner Ecosystem to enable and accelerate growth to $15B+. As part of the ACE organization, this role will have responsibilities for generating revenue with a set of identified partners across the AMS, EMEA and APAC markets. This senior leadership position is a high-profile growth opportunity for managing the Infosys global strategic relationship. This demands a highly motivated individual with strong sales, communications and organizational skills that is eager to learn and become part of a rapidly growing company. The GPL will provide executive and global sales leadership to the Global Partner Management team to drive and generate new business sales revenue via sell-to , sell with and sell through motion. This will be achieved by territory planning, account planning, forecasting, using business development techniques and field-based sales activities within the strategic partner and engaging with the ServiceNow ecosystem to ensure success in generating revenue opportunities and effective management and closure of sales opportunities. This qualified individual will also collaborate with a world class cohort of global-regional team of partner Alliance members and drive the unified partnership program to achieve revenue growth and enhance our ability to deliver an exceptional customer experience. What you get to do in this role: Build global, strategic multi-year joint plans with Partners focused on Co-Sell Co-Delivery with joint resources and other 3rd party alliances to Accelerate NOW-Partner Clients Digital Transformation Journey Enable establish World Class joint engagement for joint NOW-Partner offerings with other key markets to follow. Drive Alliance operational rigor and business review governance with ServiceNow and Partner senior leaders This individual will be responsible for joint selling, partner management regional governance to enable and accelerate growth against prescribed ACE NNACV via Sourced Influence revenue targets for Partner, as well as showcase wins. This leader will have cross functional engagement with field sales, solution sales specialists, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and growth via NOW s platform and solutions and successful co-delivery in our targeted regulated market clients. The role will also work cross-functionally within ServiceNow and with top global delivery partners to execute on 3-way business plans including ServiceNow and designated GSI implementation partners. This is a high-profile position providing a significant platform for professional growth and business impact. Create joint business plans including launch planning, enablement, and co-marketing plans. Lead the effective collaboration of deal level tactics between ServiceNow sales teams and Partners at both new and existing customers to drive new logos NNACV Sourced-Influence revenue. Work strategically to identify new industry specific use cases and solutions with key partners. Develop world class business plans with associated QBR governance exec sponsorship with the targeted partners to include committed targets shared metrics. Manage potential roadmap conflicts and develop aligned approaches and resolutions at Executive levels.Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description What you get to do in this role: Complete required month-end close activities like accounting, reconciliations & reporting around Commissions & Revenue Close. Partner with team members across multiple offices and other Functions (Sales Comp, FP&A, HR, IT, and Sales Ops) while monitoring relevant US GAAP and SEC developments to ensure accurate Commissions & Revenue Accounting. Follow controls and evaluate actions required for compliance with ServiceNow Commissions & Revenue recognition process. Identify and implement process improvements, especially by leveraging new technologies such as AI. Support UATs on enterprise project implementations. Ensure SOX compliance & support Audits. Work with a multi-national team, collaborating to promote efficiency, effectiveness, and teamwork.Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description ServiceNow is currently looking for a Senior Accountant to support our global accounting operations based out of the Hyderabad office. The successful candidate will work closely with the Accounting Management team from various locations, Internal/External Auditors, and Executive Management. What we are looking for: An energetic and ambitious CA/CPA/CMA/CPP with 3 to 5 years of experience in Corporate Accounting or Corporate Finance. You will have the opportunity to learn alongside best-in-class professionals, in a role that will grow as you develop and are able to take on increased responsibility. Excellent task prioritization and organizational skills are a must, as is the ability to cope with complexity in a fast-paced environment. What you get to do in this role: Corporate accounting as per the US GAAP reporting framework applicable to financial statement accruals, fixed assets, lease, and intercompany transactions as per the accounting guidance and company policy applicable Flux analysis for financial statement Audit schedule and information requested for global and local statutory audit Drafting accounting policy and working to review and update threshold analysis Collaborate with cross-functional teams (corporate accounting, financial reporting, financial planning,& tax) to identify opportunities to improve and standardize processes and contribute towards close optimization Understanding of the overall process and function in corporate accounting Drive close optimization and assist with month-end, quarter-end, and year-end closing Continuously identify opportunities for process improvements and automation to enhance efficiency complexity of handling global processes and ensuring continuity Prepare journal entries for the monthly close process Prepare balance sheet reconciliations and signoff Participate in month-end close by performing a variety of accounting tasks Ensure compliance with company accounting policies and the application of generally acceptable accounting principles Problem solving attitude and managing a variety of situations where limited procedures currently exist. Take on additional responsibilities for critical tasksQualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description ServiceNow is currently looking for a Senior Accountant - Record to Report to support our global accounting operations. The successful candidate will work closely with the Accounting Management team from various locations, Internal/External Auditors, and Executive Management. What you get to do in this role: An energetic and ambitious CA/CPA/CMA/CPP with 3+ years of experience in Accounting or Finance, who aims to build a career in Corporate Accounting. You will have the opportunity to learn alongside best-in-class professionals, in a role that will grow as you develop and are able to take on increased responsibility. Excellent task prioritization and organizational skills are a must, as is the ability to cope with complexity in a fast-paced environment. Ensuring accurate, timely accounting and reporting of compensation and benefit expenses as per US GAAP. Collaborate with cross functional teams (HR, payroll operations, tax, FP&A, financial reporting team and legal) to ensure accurate recording and reporting of accounting transactions and reconciliation. Stay up to date on compensation and benefit regulations and compliance requirements, ensuring adherence to relevant laws and regulations. Assist with the audits, responding to inquiries, and providing documentation as required. Manage all aspects of compensation and benefit accounting, including PTO, pension, insurance, and other employee benefits, ensuring accuracy and compliance with local laws. Drive close optimization and assist with month-end, quarter-end, and year-end closing. Continuously identify opportunities for process improvements and automation to enhance efficiency and accuracy in compensation and benefit accounting process. Prepare journal entries for the monthly close process and participate in month-end close by performing a variety of accounting tasks. Prepare balance sheet reconciliations and signoff. Perform variance/flux analysis of financial statement. Ensure compliance with Company accounting policies and the application of generally acceptable accounting principles. Drafting accounting policy and working to review and update threshold analysis Understanding of the overall process and function in corporate accounting Drive close optimization and assist with month-end, quarter-end, and year-end closing Continuously identify opportunities for process improvements and automation to enhance efficiency complexity of handling global processes and ensuring continuity Ensure compliance with company accounting policies and the application of generally acceptable accounting principles Problem solving attitude and managing a variety of situations where limited procedures currently exist.Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

Job Description What you get to do in this role: Determine how best to educate our customers, partners, and employees in the use of the ServiceNow platform in a way that aligns with the product roadmap, customer needs, and compliance with best practices. Conduct interviews/learning needs assessments to identify knowledge and skills gaps, and relevant training requirements. Establish relationships with key stakeholders and subject matter experts to develop course specifications, gather course content, and develop materials. Execute on end-to-end planning, design, and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructor-led, virtual, eLearning, job aids and recorded formats. Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc). Review feedback and refine course materials based on feedback to support instructor and learner needs. Develop and manage delta updates to courseware and marketing documentation to ensure up-to-date knowledge throughout each release of the ServiceNow platform. Provide train-the-trainer sessions for internal subject matter experts (SMEs). Contribute to certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing ServiceNow platform knowledge. Manage instructional design projects from inception to completion, providing leadership, project coordination, and cross-functional collaboration with work teams throughout ServiceNow. Travel up to 20% (worldwide) per year.Qualifications To be successful in this role you have: 2-5 years hands-on experience with the ServiceNow platform. 2-5 years eLearning/Instructional Design experience for Information Technology (IT)

Provide administration and support of SailPoint IIQ products Manage a fully integrated, highly available application environment Provides in-depth technical development of efficient application systems utilizing established standards, procedures and methodologies. Responsible for assisting with the development and maintenance of SailPoint IdentityIQ solutions. Installing, upgrading, patching, deploying, configuring, programming, testing, and documentation in a complex enterprise IAM solution. Troubleshoot complex account issues with in multi-directory enterprise solution, Log investigations, vendor escalation, process change development, incident and problem management, change management, Supply work estimates for tasks. Review and support technical components for complex applications, monitoring of infrastructure components Plan and execute ITIL activities for incidents, problems, changes and enhancements Provide thorough incident investigation, diagnosis, and resolution Communicate effectively with peers, quality control, testing, and other technology teams Display a strong focus on documentation and standards Utilize knowledge of Linux with basic scripting skills for platform support Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. An Ideal candidate would have proven experience within IAM application integration, audit, operational risk management, or technology. Someone with strong problem-solving and analytical skills as well as having excellent written and verbal communication skills and the ability to build strong stakeholder relationships 4+ years of relevant IAM experience working with IIQ 7.x+ , Identity integrations, including one or more of Active Directory, LDAP, ServiceNow and other cloud / federated Identity Management systems Identity & Access Governance knowledge including Role based access control, access requests and certification Solid experience in Agile development processes and DevOps culture a learning mindset and keen interest to build your knowledge of User Access Management Knowledge in infrastructure technologies such as UNIX, Windows, Active Directory, LDAP, and load balancers Experience with scripting (JavaScript, PowerShell) and SQL queries

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 5+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills FD21

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 10+ years of experience with Java Passion for building distributed and scalable systems Experience with concurrency and multi-threaded applications Experience working on Caching and Asynchronous Messaging. Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Analytical and design skills Ability to manage projects with material-technical risk at a team level

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Technical: 9+ years of Strong expertise in ML and full-stack development is essential to guide the technical direction and architecture. Skills required Python, Javascript, SQL. System Design and Architecture : Ability to design scalable, robust, and efficient ML systems that integrate with the full tech stack. This includes selecting the right technologies, designing infrastructure, and ensuring reliability and scalability. Problem-Solving : Strong analytical thinking and problem-solving skills to address complex technical challenges across both the ML and software engineering aspects. Innovative Thinking : Continuously exploring new trends in ML, AI, and full-stack engineering to drive innovation and keep the team ahead of the curve. Leadership & Communication: Proven experience in leading technical projects and collaborating with cross-functional teams. Ability to articulate complex technical concepts to both technical and non-technical stakeholders, drive clarity in ambiguous situations. Mentorship experience, guiding junior team members in technical development and best practices. FD21