Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of relevant design experience. An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision. A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges. Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of relevant design experience. An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision. A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges. Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Knowledge Graph, Platform Engineering group is in the heart of building AI at ServiceNow. Our Products tagline is "AI that knows your Business". We are on a mission to provide personalised, relevant, pre-emptive answers / data to Humans and AI agents seeking data. It is in the heart of AI Search, Virtual Agents, AI Agents and other AI solutions to act smarter and add great business value. The group is looking for an IC4 engineer who is an AI and ML expert . You will play a major part in building solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started and we need your help in building and making available an amazing range of solutions to our enterprise customers around the world. Work with product owners to understand detailed requirements and help architect high-quality solutions to our users Work with team and get a solution across partner teams and consumers. Build the best cloud-based AI/ML solutions to power intelligent enterprise services Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software Understand various technology options in terms of performance, accuracy, cost and guide team and come up with the right solutions. Qualifications To be successful in this role you have: Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have 8+ years of experience in implementing complex AI/ML applications. Specialised in developing enterprise-scale conversational AI platforms and advanced natural language processing solutions. Experience in developing LLM-powered applications with modern frameworks and APIs (Langchain, CrewAI, OpenAI /Anthropic APIs etc). And strong analytical mindset with experience evaluating model performance, and optimising inference costs. Deep competence in prompt engineering, fine-tuning, and optimising LLM performance. Hands-on expertise with leading models such as GPT, Claude, and open-source alternatives. Proven ability to transform complex LLM concepts into commercial value while communicating effectively with stakeholders at all levels. Lead the development of PoCs and applied research prototypes to explore novel AI capabilities, model interpretability, and safety strategies. Conduct cutting-edge experiments to assess model behaviour, generalization, and fairness across diverse datasets and use cases. Develop CI/CD pipelines and containerized workflows for scalable training, evaluation, and deployment of ML solutions in production. Identify risks in AI applications and contribute to responsible AI initiatives, including transparency, robustness, and compliance frameworks. Define and implement rigorous evaluation protocols, including human-in-the-loop testing, bias detection, and safety metrics. Experience in classical Machine Learning and Deep Learning. Ability to work with Senior Architects, Leaders and other BUs to drive a technical solution. Experience in designing and implementing NLQ, NLP based solutions Good to have : Familiarity with the ServiceNow platform Published research or technical blog postings regarding LLM applications and best practices would be an add-on. Experience working with Knowledge Graphs Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads Log and track performance bugs, collect and report performance metrics Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services Qualifications 8+ years of experience in architecting and driving performance testing / engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process in enterprise software platforms and applications Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner Strong skills in monitoring & reporting frameworks such as Splunk, Grafana Highly skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions Skilled in scripting / programming with languages such as Java, Java Script, Python , Shell scripts Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions Solid understanding and experience with agile software development methodologies Ability and experience in working with globally distributed cross-functional teams to drive results Strong problem-solving and analytical skills with an aptitude for learning new technologies BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission critical software products & services Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team overview We are AI Services, a shared services platform team building solutions around Machine Learning and Generative AI capabilities. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. As a Staff Machine Learning Software Engineer, you will play a major part in building solutions around Generative AI and Machine Learning (ML) capabilities that transform the user experience and workflow efficiency of our enterprise services. You will play a crucial role in developing and maintaining robust tools and services that enable customers to create, test, and deploy custom skills and prompts. You will also be key to ensuring seamless integration with other ServiceNow products and external LLM providers, such as Gemini, Azure and AWS. By joining our team, you will play an important role in shaping the future of AI capabilities on the ServiceNow platform, ensuring that our customers can harness the power of generative AI to improve productivity and self-deflection. What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of related experience with a Bachelor's degree or Master's degree Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have HandsOn Python Development experience with strong problem-solving abilities. A solid understanding of Cloud technologies such as Docker and Kubernetes Deep experience in working with CI/CD, Cloud & Infrastructure tooling. Knowledge in at least one Additional programming language like Go lang, JavaScript or AngularJS is a plus The ability to adapt quickly and tackle new challenges in an agile manner is highly valued. Key Responsibilities: Develop and maintain Python and/or Go Lang based applications with a focus on efficiency and scalability. Collaborate with cross-functional teams to design and implement Cloud solutions using Docker and Kubernetes. Utilize expertise in object-oriented programming languages like Java, C++, Python and/or Go lang to enhance application functionality. Demonstrate agility by promptly addressing new challenges and finding effective solutions. Experience with prompt engineering: ability to craft, test, and optimize prompts for task accuracy and efficiency. Experience & knowledge on building, maintaining & improving Distributed Systems Experience building applications & systems with LLMs Proficiency or experience in Voice over Internet Protocol (VoIP) systems, Private Branch Exchange (PBX) configurations, telecommunications service providers, and associated telephony tools is advantageous. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product. As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines. Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal. Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience. Takes a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team. Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow. Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. Management of resources, staffing, mentoring, and leading a best-of-class engineering team. Strong problem-solving, debugging skills and an aptitude for learning new technologies 10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms Desirable Experience with cloud platforms like Amazon, OpenStack, Azure Experience with ServiceNow Platform Experience working with a continuous integration continuous deployment environment Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration and performance aspects Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 6+ years of experience in software engineering, with a track record of delivering high-quality products. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description To accelerate our next phase of growth in India, ServiceNow has expanded its dedicated Financial Services Industry (FSI) organization. We are building a team of collaborative leaders who are passionate about transforming India’s rapidly evolving financial sector through ServiceNow’s digital workflow, data, and AI platform. Join a team reshaping India’s Financial Services landscape—partnering with the country’s largest banks, insurance providers, NBFCs, payment companies, market infrastructures, and its most innovative fintechs. We continuously evolve, we are passionate about our product, and we live for our customers. We set high expectations, and a career at ServiceNow means continuously challenging yourself to raise the bar. We are seeking a Banking Industry Go-to-Market Leader for India to drive our FSI GTM strategy and execution across the Indian market. This senior role assumes leadership of ServiceNow’s Banking GTM for India, while collaborating across Asia Pacific & Japan to develop regionally aligned strategies and execution frameworks. You are an expert in India’s Banking and Financial Services ecosystem—with deep understanding across Retail Banking, SME/Commercial Banking, Corporate/Wholesale Banking, Payments, NBFCs, Digital Lending, and Financial Market Infrastructure. You understand India’s technology architecture across application, workflow, data fabric, and integration layers. You have strong knowledge of core banking processes, digital channel ecosystems, lending platforms, risk & compliance systems, and India’s unique regulatory environment (RBI frameworks, SEBI, IRDAI, NPCI). You bring a compelling technical and architectural vision of how ServiceNow can transform India’s financial ecosystem and enable operational excellence, AI-enabled workflows, resilience, and compliance. You will collaborate with customers, partners, and internal product and engineering stakeholders to shape solution architectures and strategic programs. You will guide pre-sales teams to deliver industry-aligned solutions, shape solution roadmaps, and accelerate the adoption of ServiceNow’s workflow, data, AI, and integration capabilities across India’s FSI landscape. You will also build and lead a high-performing team of FSI domain specialists who will drive meaningful growth across India’s banking sector. What you get to do in this role Field & Partner Enablement Enable internal pre-sales teams, SI partners, and ISV partners on Banking and broader FSI use cases relevant to India’s ecosystem. Establish a Banking Industry Community of advocates aligned to ServiceNow’s value proposition, including operational resilience, workflow automation, AI governance, customer service modernization, risk & compliance transformation, and digital operations. Customer Engagement Partner with Indian banks, NBFCs, fintechs, and payment institutions to understand their transformation priorities (digital lending, core modernization, operational resilience, regulatory compliance, risk modernization, AI adoption). Co-create value-based solutions leveraging deep process knowledge across India-specific banking workflows: onboarding, KYC/AML, lending, collections, payments, customer lifecycle management, risk, and operations. Shape new use cases aligned to India’s regulatory and market dynamics (e.g., RBI compliance automation, data lineage & governance, AI controls, TPRM, payments resilience, digital lending operations). Market-Facing Leadership Represent ServiceNow India at industry forums (e.g., RBI events, NASSCOM, IBA, FICCI, fintech summits). Build and grow executive relationships with CxOs, CIOs, COOs, CROs, and Heads of Digital/Operations/Technology at India’s top financial institutions. Present to large customer audiences and influence industry stakeholders. Team Building Build and lead a team of high-performing FSI domain specialists for India. Drive strong collaboration between sales, customers, partners, and global FSI stakeholders. Develop repeatable GTM motions and playbooks for India. Qualifications Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry 12+ years of relevant experience OR advanced degree with 10+ years, including at least 7 years in technical, advisory, or sales roles serving the Banking or Financial Services industry in India. Strong knowledge of India’s Banking ecosystem across PSU, private banks, NBFCs, digital banks, payment institutions, and fintechs. Experience building and leading high-performing GTM or domain specialist teams. Strong experience working with ServiceNow customers, including understanding of ServiceNow architecture, workflow design, data fabric, AI integration, and platform extensibility. Proven ability to work closely with sales teams as a senior industry expert and contribute to account strategy and deal progression. Ability to provide thought leadership and collaborate with internal ServiceNow product teams. Demonstrated ability to engage and influence multiple levels within customer organizations (LOB leaders, CIOs, COOs, CROs, CEOs, enterprise architects). Ability to travel across India and APJ as required (up to 50%). Strong executive presence and a track record of building long-term customer relationships. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product. As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines. Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal. Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience. Takes a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team. Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow. Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. Management of resources, staffing, mentoring, and leading a best-of-class engineering team. Strong problem-solving, debugging skills and an aptitude for learning new technologies 10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms Desirable Experience with cloud platforms like Amazon, OpenStack, Azure Experience with ServiceNow Platform Experience working with a continuous integration continuous deployment environment Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: ServiceNow is looking for an outstanding product management leader to drive product planning and execution of new products in the Sourcing & Procurement industry. This leader will closely partner with engineering, platform, horizontal products teams and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution. The candidate must be someone who has a passion for the Sourcing & Procurement domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance Manage, mentor, and develop a team conducting regular 1:1s, performance reviews, and career development planning Partnering with cross functional teams to formulate product plans and execute on product roadmap. Partner with the design and engineering to build products that solve Sourcing & Procurement industry challenges Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products. Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that’s delivered across the entire ServiceNow product portfolio. Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market. Understand the competitive landscape and where ServiceNow fits into the ecosystem. Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap. Be instrumental in driving user experiences that delight end users while delivering value to customers. Lead prototyping and early ideation of new product features, capabilities. Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”). Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of enterprise application product management experience – at least 5 years in SaaS. Ability to influence without authority across engineering, design, sales, customer success, and executive leadership. Experience building products on extensible platforms or within product ecosystems. Track record of growing talent and preparing PMs for senior roles. Strong product sense with a track record of defining roadmaps, writing specifications, and shipping features that drive adoption and business outcomes. Strong understanding of source-to-pay (S2P) processes: sourcing, supplier management, contract lifecycle, procurement operations Familiarity with procurement personas (Category Managers, Procurement Directors, Supplier Relationship Managers) and their pain points. Proven ability to balance competing priorities: customer requests, technical debt, innovation, and strategic initiatives. Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations. Relentless focus on product-market fit. History of teamwork and willingness to roll up sleeves to get things done. Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product. Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously. Thought leadership in Sourcing & Procurement industry trends, competitive landscape and whitespace opportunities. Ability to work hands on, starting small, and scaling up over a period of time. Ability to handle multiple competing priorities in a fast-paced environment. You’re a practitioner of Agile methodologies and making them work in different organizations and environments. Knowledge of the ServiceNow platform and current applications portfolio is a huge plus. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

What you can expect from us: At ServiceNow, we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLA's) and where SLAs are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 14+ yrs of experience with 5+ years of customer-facing experience Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions. Ready to work on weekends. Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. Excellent written and oral communication skills Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What You Get To Do In This Role Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Overview: You will be part of the Distributed Systems group, working on providing streaming API for higher-layer applications and scaling application platforms. Your focus will be on data storage systems involving data in motion such as time-series databases or message bus systems. Performance, reliability, and scalability will be key aspects of your work as our largest customers constantly push the limits of backend storage. Key Responsibilities: - Help design and build highly innovative interactive high-performing solutions with scalability and quality. - Assist in designing software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs. - Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). - Design and develop tools, libraries, and frameworks with a long-term platform mindset for high modularity, extensibility, configurability, and maintainability. - Collaborate with peers and cross-team members to understand detailed requirements and own your code from design to implementation, test automation, and delivery of a high-quality product to users. - Contribute to the design and implementation of new products and features while enhancing the existing product suite. - Manage projects with material technical risk at a team level. - Explore and evaluate new technology and innovation to continuously improve platform capability and functionality. Qualifications: - Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. - Experience in using AI Productivity tools such as Cursor Windsurf, etc. is a plus. - 10 years of experience with Java or a similar OO language. - Experience in building and operating large-scale systems. - Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. - Experience with streaming multiple systems (Kafka, Pulsar, etc.). - Experience working with large-scale Kafka deployments. - Experience working in a DevOps environment. - Experience with relational databases: Oracle, MySQL, Postgres. - Good knowledge and experience with fundamentals in distributed systems design and development. - Strong fluency with Java programming and a good understanding of the Java memory model and garbage collection. - Experience with JVM performance tuning and optimization, as well as experience in diagnosing performance bottlenecks. - Working knowledge of concurrency, sockets, networking, operating systems, memory management, runtimes, portability, etc. - Ability to diagnose issues and troubleshoot effectively. Company Additional Details: The company values flexibility and trust in the distributed world of work, offering different work personas (flexible remote or required in-office) depending on the nature of work and assigned location. ServiceNow is an equal opportunity employer, providing consideration for employment without regard to various factors. Accommodations are available for candidates requiring assistance with the application process. For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval. (Note: The section "Additional Information" provided details about work personas, equal opportunity employer policy, accommodations, and export control regulations.) Role Overview: You will be part of the Distributed Systems group, working on providing streaming API for higher-layer applications and scaling application platforms. Your focus will be on data storage systems involving data in motion such as time-series databases or message bus systems. Performance, reliability, and scalability will be key aspects of your work as our largest customers constantly push the limits of backend storage. Key Responsibilities: - Help design and build highly innovative interactive high-performing solutions with scalability and quality. - Assist in designing software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs. - Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). - Design and develop tools, libraries, and frameworks with a long-term platform mindset for high modularity, extensibility, configurability, and maintainability. - Collaborate with peers and cross-team members to understand detailed requirements and own your code from design to implementation, test automation, and delivery of a high-quality product to users. - Contribute to the design and implementation of new products and features while enhancing the existing product suite. - Manage projects with material technical risk at a team level. - Explore and evaluate new technology and i

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you can expect from us: At ServiceNow, we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! Benefits In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What You Get To Do In This Role ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. Qualifications To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 14+ yrs of experience with 5+ years of customer-facing experience Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions. Ready to work on weekends. Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. Excellent written and oral communication skills Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice To Have ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users and customers needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What You Get To Do In This Role You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of relevant design experience. An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision. A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges. Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses. Oversee a large portfolio of commercial and enterprise accounts. Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience. Ensure customers are technically healthy and on the most recent version of our product. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. Prioritizing and driving resolution on escalated customer issues. Partner with account teams to help customers meet business objectives and achieve success. Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations. Promote ServiceNow customer success stories and processes. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS. Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes. Ability to drive effective and influential conversations with various stakeholders and leadership levels. Ability to facilitate discussions and navigate customers objections. Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives. Proven ability to collaborate effectively with cross-functional teams. Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies. Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth. Passionate about customers and value realization. Outstanding communication and presentation skills. ServiceNow experience and/or certifications is a plus. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Solution Sales Manager will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical understanding, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years knowledge on return on investment of specialty solutions area to lead solution win Experience as an AE, or in alternative sales/ customer service role Understanding of business sales processes Traver required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.