As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.As the worlds leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About You Youre a fit for the role of Database Engineer if your background includes: 5+ years of DBA responsibilities in a MS SQL Server and/or Postgres environment 2+ years working experience with AWS and Azure Experience leading MS SQL Server and/or Postgres Installation, Configuration and Upgrade efforts Performance monitoring and tuning skills are required. Experience leading problem solving and analytical efforts in high pressure situations Backup/recovery experience including Disaster Recovery planning. Ability to quickly learn and adapt to changes in database technology Excellent analytical and problem-solving skills Ability to work effectively as part of a team via excellent verbal and written communication, as well as independently toward assigned goals Experience with DataDog, ServiceNow Experience in scripting languages Python, PowerShell, etc. Strong quantitative, analytical, communication and verbal skills with a strong customer service focus About the Role. In this role as Database Engineer, you will: Over 5 years managing databases with MS SQL Server and Postgres. More than 2 years using AWS and Azure. Led efforts in setting up, configuring, and upgrading MS SQL Server and Postgres. Skilled in monitoring and improving database performance. Experienced in solving problems under pressure. Knowledge in backup, recovery, and disaster recovery planning. Quick to learn new database technologies. Strong problem-solving and analytical skills. Effective team player and communicator, able to work independently too. Familiar with tools like DataDog and ServiceNow. Experience with scripting languages like Python and PowerShell. Excellent analytical and communication skills with a focus on customer service. Nice to have skills/education Bachelor's Degree - Computer Science, technical or engineering degree preferred. Work experience will be taken into consideration in lieu of education #LI-VN1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The role: 15+ years experience in Asset S/W & H/W compliance management Experience to lead asset compliance track and ensure to manage complete life cycle of Software/Hardware assets for the organization. Identify, document, and report license compliance issues and recommend solutions for a fix. Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements and responsible to Maintain, update, track and report on all assets throughout the asset life cycle. Working closely with the various IT groups responsible for various IT Assets. Maintain software standards, validate product lists and maintenance contracts within the asset management database. Coordinate software license and maintenance agreement reviews. Advise management for best practices to optimize existing assets while reducing risks Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information. Review and analyze hardware contracts and maintenance agreements to establish entitlements. Validate data between all systems of record and the asset management tool. Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance. Monitor and alert stakeholders to changes in hardware warranty terms and conditions. Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity. Interact closely with counterparts in APAC, EMEA and the US to develop where applicable, regional policies and procedures in order to comply with the regulatory requirements Conduct and lead software/hardware asset reconciliation and audit activities. Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing Lead all internal and external software licensing audits, analyze results and provide corrective action plans to senor management Work with IT management and procurement team to optimize software licensing agreements, identify potential savings areas, manage software product contracts, and create automated processes to facilitate software procurement/deployment Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders What youll bring: ITIL Foundations Certificate and experience in multicultural environment Familiarity with asset management software and/or inventory tracking systems, such as Flexera, CMDB etc. Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers Experience in asset management, with tools such as ServiceNow, SCCM, and Intune and expert in reconciliation and manual data reconciliation. Familiarity with contract/agreement review and accurate interpretation. Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple. Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience. About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. Meet our Team Were Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to savinglives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all. Imagine the sheer breadth of talent it takes to inspire the future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally important to us. What you bring to the team Mandatory Technical Skills: - Extensive knowledge on the Hitachi Storage arrays which include HUS, VSP, VSP G Series, VSP F Series, HNAS, HCP. - Expert level knowledge on Hitachi tools like Tuning Manager,Command Suite, Ops center,Storage Navigator HORCM, CCI, etc. - In-depth knowledge on Configuring and Managing replication (Shadow image/COW, True Copy, HUR), GAD, HORCM. - In-depth knowledge on Virtualization & Migration techniques (NDM and UVM). - Installing, configuring, managing & Upgrading HCS, Opscenter and Tuning Manager tools. - Performance Analysis, Troubleshooting and Problem determination using Opscenter Analyser and Hitachi Tuning manager. - Knowledge on Opsramp monitoring and ServiceNOW. - Experience in verification/validation and planning for required patches / microcode upgrade. - Hands on experience in configuring and managing the RAID Groups, Storage pools and Storage tiering. - Understanding and having good knowledge on performance analysis using Brocade network advisor and CLI. - In-depth understanding on SAN fabric, Virtual Fabric (VSAN), FCIP Configuration & management and Host to SAN connectivity. - Knowledge on configuring SAN Switches, adding new switch to an existing fabric (ISL & ICL), merging switch fabrics, Trunking, Switch Migrations & Code upgrades. - Experience in working with multiple vendors to resolve complex technical problems. - Ability to perform Root Cause Analysis on storage issues. - Able to assist Team Members, Mentor New Joiners in the team and Perform as an Individual Contributor. - Ability to understand Business requirements & translate them into technology solutions, Implement Best Practices. - Ownership of Infrastructure and responsible for service uptime / availability - Prepare / Maintain SOPs and Operational Run books, follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration & availability management activities - Participate in Change & release management - Plan & Implement routine, normal & complex changes - Participate in CAB and TAB - Knowledge about using ticketing system for daily operations - ServiceNow - Ability to lead escalations - within Storage and cross platform - Participate or lead storage projects independently. What youll be doing Seeking to build strong relationships and trust with new and existing customers across industry sectors such as retail, finance, manufacturing and public sector.Articulating our industry leading solutions, which include Data Centre/Storage, Cloud, Big Data, Advanced Analytics and IoT, to enable your customers to realise the highest levels of success. About us Were a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-RN1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Location - Bengaluru,Chennai,Mumbai,Hyderabad,India

Responsible for assessing, challenging, and testing the design and operational effectiveness of controls using TRs control framework by working collaboratively with control owners and stakeholders to improve the control testing process, including defining re-test cycles and evidence expected. About the Role: In this opportunity as Compliance Program Technical Auditor, you willassess, challenge, and test the design and operational effectiveness of controls using TRs control framework by working collaboratively with control owners and stakeholders to improve the control testing process, including defining re-test cycles and evidence expected. Execute a testing plan by communicating requirements to control owners, reviewing evidence submitted, agreeing on deficiencies found and finalizing the next steps in meeting control requirements. Oversee and act as a liaison for both external and internal audits. Identify procedures and practices that are not compliant with industry Frameworks Recommend and support stakeholders making changes to address non-compliance issues. Compile reports on audit results and present them to managers & supervisors. Propose efficiencies and automation where possible to optimize workflow. Work closely with other teams like ERM, Finance, business and application owners, third party or contractors supporting processes to report and track remediation plans for any control deficiencies identified. Ensure awareness about security risks, best practices and policy/standard requirements are essential to ensure compliance. Work independently, act decisively and ensure personal deadlines and team requirements are met. Willingness and drive to learn continuously and approach change with openness. About You: You're a fit for the role of Senior Business Technology Analyst if your background includes: Bachelor's degree in IT, Accounting, Finance or equivalent education and experience. At least 4+ years of relevant work experience in SoX, ITGC, SOC, PCI within Audit, Big 5, consulting firms or as line 1a or line 1b completing IT-IS control testing or working within a Governance or Compliance function across Financial Services organizations. One of these certifications in order of preference is essential CISA, CISSP, CCAK, CISM, CRISC. Strong ethical principles and understanding of business and IS ethics. Awareness about common security vulnerabilities of web and cloud applications and operating techniques from sources such as SANS, OWASP Top 10 and Cloud Security Alliance (CSA). Experience in testing Cloud controls and related technologies will be an asset. Excellent oral and written communication skills in English. Additional expertise in French, Spanish or another language will be an asset. Knowledge about GRC platforms like ServiceNow, Process Unity, RSA Archer, MetricStream and like. #LI-HS1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

About the Role In this opportunity, as Service Management Practice Enablement Lead , you will: Responsible for the enablement, continual improvement and ongoing tactical and strategic governance of multiple, often related, ITIL-based Practices Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience Better position the practices, lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas Subject matter experts in all or many of the service management practices/processes Provide technical guidance/expertise on the service management technology used to enable and automate the practice Consulting and advice to the Practice Owners to help establish and develop the practice, adopt methods and techniques Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem Ensures practice-related training and resources are provided to the practice leads Evangelize and promote the proper use of the practice representing all 4 dimensions of service management Work closely with the service management product owner to ensure product direction and improvements are carried out Enable the proper use and prioritization of an integrated continual improvement register and governance the practices Conduct process value stream mapping, identify key integrations and dependencies, provide process design services and process maturity assessments as well as recommendations for improvement About You Youre a fit for the role of Service Management Practice Enablement Lead if your background includes: Advanced knowledge of ITIL 4 frameworks, particularly theManaging Professional and Strategic Leader schemes. Strong verbal and written communication skills. Experience with ServiceNow modules and integrations. Thought leadership in service management and a mindset for continual improvement. Strong governance skills and ability to influence without direct authority. Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering. Govern and improve multiple ITIL-based service management practices. Support Practice Owners in managing and executing service management practices effectively. Lead process improvement initiatives and ensure proper adoption of service management processes. Serve as a subject matter expert in service management practices and processes. Provide technical guidance on service management technology and automation. #LI-HG1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

About the Role: Grade Level (for internal use): 09 The Team Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges. Responsibilities Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day working with different teams like infra team for related issues Build and document automation processes for Infrastructure as a Service/Infrastructure as code. Backup and Patch management RCA of all the issues and deep interest in finding permanent resolution of all issues. Co-ordination of all other teams involved in issues related with users. Self-driven person What Were Looking For Bachelors degree (or equivalent) in computer science or related discipline with at least 3+ years of experience Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Strong interpersonal skills, analytical and problem-solving ability along with strong written and verbal communication. Ability to communicate ideas in both technical and non-technical ways. A strong capacity for teamwork and a sense of ownership and able to work independently and be self-driven. Hands on Experience with Linux Server, AD, LDAP, DNS, Network Storage, AWS Compute services (EC2, FSX, Managed AD, Route 53, etc) Ability to program using scripting with tools or languages, such as PowerShell, Python, Ansible, Terraform and Bash Familiarity with ITSM processes like Incident, Problem and Change Management using ServiceNow (preferable) The Location Hyderabad, India Grade 09 {Software Engineer-Application Operations} Hybrid model 4 times a week work from office is mandatory. Shift time 6:30 am to 2:30 pm IST / 2:30 pm to 11 pm IST About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit www.spglobal.com/ratings Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Date 29 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time ServiceNow Developer in Bangalore were looking for Your future role Take on a new challenge and apply your ServiceNow platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and dedicated teammates. You'll be at the forefront of configuring ServiceNow modules, ensuring they seamlessly transition into production environments. Day-to-day, youll work closely with teams across the business (Service Owners, IT, Operations), providing technical solutions and assisting with technical challenges, and much more. Youll specifically take care of workflow configuration, UI configuration (Service Portal), and client and server-side scripting, but also engage in the proactive management of repetitive incidents and major incidents in ServiceNow. Well look to you for: Implementing ServiceNow ITSM modules as a technical resource Design, development, and implementation of new applications on the ServiceNow platform Analysis of functional requirement specifications and proposing technical feasibility and solutions Mentoring field resources in implementation methodology and best practices Managing platform upgrades and maintenance Troubleshooting, diagnosing, and resolving issues collaboratively All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Science, IT, or a related field Total 4+years of experience into Servicenow Implementation Experience or understanding of ITSM applications (Incident, Problem, Change, etc.) Knowledge of ServiceNow platform development and custom solutions Familiarity with LDAP, VPN, SSL, SAML/SSO, and other related technologies A ServiceNow certification is an advantage Strong analytical and problem-solving skills Excellent communication and mentoring abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology standards for digital mobility Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of transport Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Date 24 May 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelor's Degree or equivalent in a relevant discipline. 8+ years of related experience in IT infrastructure and production support. Experience with at least five of the followingUnix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions. Proficiency in tools like ServiceNow or other ticketing systems. ITIL certification (preferred). Strong relationship management skills and ability to communicate effectively with all levels of management. Proficiency with Word, Excel, and PowerPoint for reporting and presentations. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge security standards for rail signalling. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning opportunities. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Provide L1/L2 Support to End User & Senior Management Users.Exposure in Handling Videoconference devices with Zoom/Teams.LAN/WAN Administration, Servers/Firewall/Switches/Router Installation & configuration, Hardware/software installation Support. . Required Candidate profile Hands on experience in Network Monitoring tool.Handling Multiple location in terms of Network, Wireless, Internet lease line, PRI, NVR, CCTV, Door Access etc.Exposure in ServiceNow,Office 365, Azure.

Role - Service Desk Domain - International Technical Support Graduation - Mandatory WORK FROM OFFICE Location - Pune CTC - Upto 4 LPA + Allowances + Incentives Both Way Cab For more details: nidhivghrs@gmail.com +91 8690900776 Required Candidate profile Min 1 year of Relevant Exp in Service Desk (International) Experienced in Troubleshooting (OS, Windows, O365), Active Directory, Servicenow, etc. Excellent Communication skills (English) Perks and benefits Pick and drop facility (within 25 KM)

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of ITIL processes and frameworks. - Experience with application development and configuration in ServiceNow. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with scripting languages relevant to ServiceNow. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant - ServiceNow Product & Services Project Manager As a DT P&S Project Manager in the Client CTO Service Management Organization, this role will collaborate, communicate and interact with cross-functional teams across CLIENT DT and the Business Segments. This role will contribute to the overall success of the implementation of Key CTO Initiatives with Product Teams and the governance/collection of products and services data. Responsibilities: Support/Monitor/Report the Rollout Status of Key CTO Initiatives across CLIENT Product and Services Teams Collaborate with the Product Initiative Owners, and Application Teams to define standard work to assess, configure, test and implement key Initiatives across Product & Services Portfolio Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to Product Initiative Owners on process changes, findings and challenges. Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines. Conduct rhythms with CTO Product & Services Leaders and attend Office Hours where needed Support Data Hygiene and Collection Collaborate with Teams to collect/validate business requirements Accurately update target ServiceNow systems with required/collected information from Application Teams whenever possible to expedite collection Drive urgency to meet deadlines and metric goals. Report progress weekly to Leads Support Testing, Onboarding and Migration to ServiceNow Platform Support customer training, rollout and communication process where required Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in IT Project Management Strong Excel, PowerPoint and communication/presentation/documentation skills Preferred Qualifications/ Skills Expertise: Strong experience working with ServiceNow platform and Product & Services Leadership: Ability to influence cross-functional teams to achieve common goals. Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives. Urgency: Demonstrated passion and ability to maintain high level of energy and urgency to meet timelines. Results-Driven: A track record of delivering results in a timely and effective manner. Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization. Adaptability: Ability to adapt to changing priorities and navigate through ambiguity. Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:59:45 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant - APM Project Manager As a DT APM Project Manager in the client CTO Service Management Organization, this role will collaborate, communicate and interact with cross-functional teams across client DT and the Business Segments. This role will contribute to the overall success of the implementation of Key CTO Initiatives with Application Teams, the governance/collection of Application Portfolio Management Data and the transition/implementation of the new ServiceNow EA Pro Module. Responsibilities: Support/Monitor/Report the Rollout Status of Key CTO Initiatives across Client Application Teams: Collaborate with the CTO Product/Project Initiative Owners, the CTO APM Office, and Application Teams to define standard work to assess, configure, test and implement key CTO IT Initiatives across Client’s Business Application Portfolio Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to CTO Product/Project Initiative Owners on process changes, findings and challenges Application Teams are facing. Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines. Conduct rhythms with CTO Product/Project Leaders and attend Office Hours where needed Support APM Portfolio Data Hygiene and Collection: Collaborate with EA’s/APM’s/Application Teams to collect/validate Application Portfolio Data Accurately update target SN/APM systems with required/collected information from Application Teams whenever possible to expedite collection Drive urgency to meet deadlines and metric goals. Report progress weekly to APM Office Leads Support Testing, Onboarding and Migration to ServiceNow EA Pro Module: Review and test APM Office ServiceNow EA Pro standard work documentation Support customer training, rollout and communication process where required Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree in computer science, Information Technology, or a related field. Good experience in IT Project Management Strong Excel, PowerPoint and communication/presentation/documentation skills Preferred Qualifications/ Skills Expertise: Strong experience working with ServiceNow platform, ServiceNow EA Pro module and Application Technologies/Configurations Leadership: Ability to influence cross-functional teams to achieve common goals. Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives. Urgency: Demonstrated passion and ability to maintain high level of energy and urgency to meet timelines. Results-Driven: A track record of delivering results in a timely and effective manner. Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization. Adaptability: Ability to adapt to changing priorities and navigate through ambiguity. Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 6:21:28 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone Technologies is looking for a Business Systems Analyst who is organized, experienced, and energetic individual who can assess a client's organization quickly to understand the business and systems challenges the client is facing while facilitating and capturing improvement requirements and supporting the implementation and assimilation of these improvements. A successful BSA at Milestone Technologies must be able to operate autonomously and communicate effectively with individuals at all levels of an organization. Developing a comprehensive understanding of the business and systems environment through research and analysis Facilitating definition of the business problem to be solved as well as key metrics to verify resolution Leading efforts to document functional and system requirements through interviews, JAD sessions, or other techniques as the client situation may require Creating use cases to better clarify and communicate requirements Driving requirements review and sign-off with business and technical subject matter experts and management Managing ongoing requirements review and iteration Identifying and communicating risks and issues to management Performing hands-on troubleshooting of system functionality to resolve issues Designing reports and system extracts in response to issues or information requests Developing test requirements and representing assigned requirements/functionality throughout the testing process from prototyping through deployment Contributing content to training and technical support documentation Providing as-needed support throughout the deployment phase including communications, training, and user support Promoting analysis and documentation standards to improve efficiency and quality Modeling Business Analysis best practices and mentoring more junior resources Skills 7+ years of Business Analysis experience capturing requirements and working with business stakeholders 4-year degree in Business, MIS, or 7+ years of related job experience Thorough understanding of the entire systems development lifecycle (SDLC) including requirements, design, development, test, implementation, rollout, and support Working knowledge of multiple SDLC methodologies including waterfall, iterative, and agile Ability to collaborate with diverse organizations and individuals to accomplish common goals Ability to conceptualize, document, and communicate business and technical constraints and requirements Proven ability to deliver clear, accurate, and timely Business Requirements and Functional Specifications Excellent negotiation and conflict management skills Previous software development, testing, systems integration, and/or software configuration experience is beneficial Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Access, Project, PowerPoint, Visio) Ability to perform data analysis in Excel using pivot tables, macros, and charting ' Working knowledge of one or more reporting tools (e.g., SQL Reporting Services, Crystal Reports, Business Objects) Experience with business process and system modeling tools (i.e., Data Flow Diagrams, Process Models, Entity Relationship Diagrams, Dimensional Data Models, and Use Case Scenarios) Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT team members Strong written and verbal communication skills across business and technical audiences Must be a self-starter showing a high level of initiative Positive " can do" attitude Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Job description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation. Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks. Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production. Understand and drive the controls compliance initiatives across the services Collaborate with globally located cross functional team in building customer-centric products. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development, with a strong background in Service Management experience covering applications involving tech stack of Java-springboot, Python, GCP, Angular, and Kubernetes. Excellent stakeholder management and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Experience around implementing Incident, Problem, Change management standards Experience in conducting Post Implementation Reviews/Major Incident Reviews demonstrating accurate identification of root cause, preventive solutions Exposure to driving focus around non-functional requirements that a typical IT application should meet Hands-on experience in handling production support covering debugging, fix promotion via emergency releases would be preferred Experience around tools enabling service observability, resilience, recovery Familiarity with service management tools (e.g., ServiceNow, Jira). HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Overview: The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCo’s strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities: Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications: Key Skills/Experience Required: Overall 8+ years of IT experience Bachelor’s degree in computer science or information technology, master’s degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

Job Description: We are hiring an engineer of ServiceNow DevOps with a strong background in technical insight in ServiceNow and experience with delivering projects. This opportunity will support the transformation of our industry standard order and delivery management systems. You will work on the platform team implementing new tools to simplify the use of ServiceNow for our 1000+ developers, 400+ scoped applications, and 10k+ users. The position requires new tools to be created, implementation of OOTB solutions from NOW, and integration of external tools. The position requires close collaboration with U.S based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles. To be successful in this role you have an active background in platform support across many modules with a large scale CMDB. When required you will have the capability to engage at a ‘design & code’ level. You will have experience in all aspects of the software development lifecycle and are expected to have good teamwork, communication, and problem-solving skills. You will need a deep understanding of agile software methodologies and the ability to balance technical expertise and acumen. Additionally, you will be given opportunity to introduce new modules and idea in ServiceNow which client and product owners can use and enhance their day to day activity. Roles & Responsibilities Provide Architecture, design, development, testing of Out of the box ServiceNow software Solutions Support application teams in their use of the platform – create scoped apps, investigate issues, etc. Deliver new features around CICD, UAM, and platform tools to allow the customer to more easily develop solutions on the platform Provide root cause analysis for platform failures, performance issues, custom tool failures, and general customer requests Perform product owner function for the tools they’ve written for the platform Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, Process Automation and other ServiceNow features and functionalities. Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. Guiding a team or team members with technical knowledge and path forward for implementation Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. Actively participate in daily stand-up meetings Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. Reusing and scaling components to accommodate future growth and eliminate junk code. Support detailed documentation of systems and features. Act as liaison between external vendors and internal product, business, engineering, and design teams Qualifications - Internal Skills Knowledge and Experience CSA – certified system administrator At least one of CAD certified application developer or CIS certified implementation specialist 5+ years of experience in ServiceNow development, configuration and administration. Experience in working with Integration, flow designer, Orchestration, Custom Application Development, Process Automation, notifications and other ServiceNow modules and functionalities. Experience working with Import Set, transform map, table API and Robust Transform Engine Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) Experience in working on complex notification logic. Deployment experience. Strong technical leadership and project delivery including via vendors. Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. Good understanding of web-based Application Architectures and Application interfaces Proficiency in client side and server side Scripting. Business Rules, Runbook Automation, Workflow development Reusing and scaling components to accommodate future growth. Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. Education and Qualification Bachelor level degree or equivalent in Computer Science, or related field of study. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for Technical Service Desk Experience Range: - 3 to 6 Yrs Job Locations : Bangalore Job Summary: We are seeking a skilled and customer-focused Technical Service Desk with excellent communication to provide first-line support for IT-related issues, with a strong emphasis on Active Directory, SAP, Windows OS, Microsoft Office and Remote Desktop Protocol (RDP). Job Description Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Troubleshoot and resolve issues related to: *Active Directory (user account management, group policies, password resets) *SAP (basic user support, login/access issues, ticket escalation) *Windows OS (installation, configuration, performance issues) *Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) *Network connectivity Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow). Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the user. Assist with offboarding processes including account setup and software provisioning. Maintain documentation of common issues and solutions in the knowledge base. Ensure compliance with IT policies and security standards. Should have good knowledge of Incident/Request management. Should be ready to work from office with rotational shift (including night shift). Minimum Qualification 15 years of full time education. Show more Show less

Job Overview We are seeking a highly motivated and detail-oriented Project Manager to lead and oversee various projects within our organization. The ideal candidate will possess strong leadership skills, a comprehensive understanding of project management methodologies, and the ability to drive projects to successful completion. This role requires effective communication with stakeholders, ensuring that project goals are met on time and within scope. Responsibilities Develop and manage project plans, including timelines, resources, and budgets. Coordinate cross-functional teams to ensure project milestones are achieved. Utilize methodologies such as Waterfall and Lean Six Sigma for process improvement. Conduct regular project status meetings and provide updates to stakeholders. Implement process mapping techniques to streamline workflows. Manage contracts and vendor relationships as necessary for project execution. Utilize tools such as Salesforce, Workday, and ServiceNow for project tracking and reporting. Identify risks and develop mitigation strategies throughout the project lifecycle. Ensure compliance with organizational standards and best practices in program management. Requirements Proven experience as a Project Manager or similar role in a relevant industry. Strong knowledge of project engineering principles and practices. Familiarity with project planning tools and software. Excellent organizational skills with the ability to manage multiple projects simultaneously. Strong analytical skills with attention to detail. Effective communication skills, both written and verbal. Certification in Project Management (PMP or equivalent) is preferred but not required. Experience with Lean Six Sigma methodologies is a plus. Knowledge of Salesforce, Workday, ServiceNow, or similar platforms is advantageous. Join our team as a Project Manager where you can make an impact by leading innovative projects that drive success within our organization. Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. About the Role This isn’t just an internship. It’s your launchpad to becoming a GTM Engineer. Six months ago, “GTM Engineering” was a buzzword. Today, it’s one of the most in-demand roles in B2B. GTM Engineers sit at the intersection of strategy, ops, and automation– solving high-impact problems using tech and AI. This internship is built to get you there. WHAT YOU WILL DO You’ll work closely with Sales, Marketing, and Customer Success teams to identify broken processes and fix them – not with meetings, but with automation. Think of yourself as a systems builder, a workflow architect, and a force multiplier. Diagnose operational inefficiencies across the GTM org Build and automate workflows using ChatGPT, Gemini, Zapier, Make.com, Airtable, or APIs Support key programs like lead routing, business development, customer onboarding, and internal reporting Design internal dashboards, bots, scripts, or utilities to streamline execution Document your builds and turn them into repeatable playbooks for scale Contribute to internal GTM experiments, and bring new automation ideas to life Requirement We don’t expect you to have years of experience, but we want you to be obsessed with figuring things out, fast. You’ve built or hacked workflows using AI tools or no-code/low-code platforms You’re naturally curious about business systems and how tech can improve them You’re comfortable working in ambiguity and thrive when learning something new You love solving messy, unstructured problems Strong communicator – written and verbal WHAT'S THERE FOR YOU Direct mentorship from the CEO’s office , with a front-row seat to GTM strategy, RevOps, and growth execution Exposure to real-world projects that go beyond decks and docs – you’ll build things that teams actually use A tangible portfolio of AI/automation projects Freedom to experiment, fail, learn, and iterate A clear path to a full-time GTM Engineer role based on performance This is for the builder who sees AI not just as a tool – but as a new language for business. If that’s you, we want to work with you. Why You Want To Work Here Opportunity to convert to a Full-Time Role, based on performance and organisational requirements after the end of the internship tenure. A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup Competitive Stipend Work on AI-first features in an event-tech startup with global customers Thrive in a remote-first, empowering culture fueled by ownership and trust

Job Family User Support (India) Travel Required None Clearance Required None What You Will Do Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills Essential Job Functions Be a Microsoft Teams and Collaboration evangelist for Logitech, Microsoft Teams and other Collaboration technologies. Provide training sessions to demonstrate and teach users how to use the full spectrum of Logitech equipment. Communicate collaboration technology in an engaging and “storytelling” type manner. Operate, maintain, troubleshoot, and upgrade video conferencing equipment. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis for failed cases. Conduct daily A/V equipment audits and maintain accurate records. Follow defined processes and ensure that the processes are adhered to by the team. Build relationships with internal customers to ensure they are successful when making use of technology. Determine participants' existing knowledge, prepare pertinent, meaningful use cases which will idealize the use of collaboration technology in the environment. Manage calendar assignments for meeting support and coordination of testing and maintenance Partner with the customers to understand the audio and video requirements for various events. Before scheduling large events, conduct sound, visual, and performance quality checks on AV equipment to ensure everything works flawlessly. Prior to large-scale meetings, perform dry runs to ensure all equipment operates smoothly. Troubleshoot and resolve A/V Technical issues promptly. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Conduct daily hardware checks in conference rooms, offices, and workstations (HDMI cables, monitors in working order, remotes in conference rooms) Conduct daily printer checks Additional Responsibilities Provide in-office 1st and 2nd level Deskside IT support primarily to Chennai office locations and remotely covering other office locations when it is required. Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or related issues. Escalate more complex problems or unresolved issues to next level of support Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on printer usage Accept, inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) In-office liaison with End-point management and Intune team for networking, battery backup solutions testing, etc. Address client questions using available information resources Comply with Corporate IT Service Management and Service Desk policies, procedures and directives Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests Recommend process changes as needed to improve service levels Communicate company policies and standards Travel, as necessary What You Will Need Minimum 2-5 years’ experience supporting any Audio-Visual hardware and software. Minimum 2-5 years’ experience with Zoom Meetings, Events, and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, Logitech devices and monitors. Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, Executives, and IT management. Must be comfortable presenting in front of a camera and audience to deliver virtual training and webinars. The ideal candidate will be able to deliver engaging training and presentations. Minimum 2-5 years of working knowledge and hands-on support of Windows 10 and Windows 11 in an Active Directory environment Must be able to work independently and self-directed, and within a team Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams Experience working professionally with customers remotely via phone, chat, email, and in person Strong communication (written and verbal), multitasking and customer service skills Work effectively in a team environment to maintain Service Desk coverage and support model Proficient in managing multiple tasks at one time and prioritizing said tasks Experience supporting smart phones including iPhone and Android models Strong problem-solving skills Must be proactive, punctual and be able to multitask efficiently. Strong planning and organizational skills Demonstrated skills in working with users in person and remotely What Would Be Nice To Have College degree is must. Experience with minor troubleshooting for printers What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Proven experience in building and maintaining data pipelines and system integrations. Ability to design scalable, maintainable systems with a focus on performance and reliability. Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Passion for JavaScript and the Web as a platform, reusability, and componentization 4+ years of experience with Java or a similar OO language Good to have experience with any of the modern UI frameworks like Angular, React or Vue FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Servicenow -Customer Service Management. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose. Job responsibilities Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root. Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication and provide solutions to the business and technology stakeholders. Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident. Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code. Required qualifications, capabilities, and skills. Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience in observability and monitoring tools and techniques. Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script) Experience in observability and monitoring tools and techniques. Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc. Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities. Preferred qualifications, capabilities, and skills Experience and understanding of Genetec Security Desk Understanding of cloud infrastructure

JOB DESCRIPTION Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose. Job responsibilities Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root. Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication and provide solutions to the business and technology stakeholders. Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident. Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code. Required qualifications, capabilities, and skills. Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience in observability and monitoring tools and techniques. Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script) Experience in observability and monitoring tools and techniques. Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc. Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities. Preferred qualifications, capabilities, and skills Experience and understanding of Genetec Security Desk Understanding of cloud infrastructure ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.