12323 Servicenow Jobs - Page 2

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Command Center (Specialist/Associate – Relevant Exp: 1 Year to 5 years) Job Responsibilities Monitoring & L1.5 troubleshooting & resolution for application related issues as per knowledge articles. Initial triage of incidents related to application issues using knowledge articles. Work on service requests (onboarding & offboarding, certificate management, alert enablement in SolarWinds etc.) following the documented process. Perform health check activities and monitor performances of infrastructure components & applications. Responding & resolving incidents within SLA Making inbound & outbound calls with ISP & onsite tech team. Engage third parties (as required) to support resolution for Supplier Services Engage other technical teams to support resolution for supplier services. Keep the incident updated as per discovery or end user information on real time basis. Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations. Validating the accuracy of incident/Service request submitted by Service desk to ensure categorization, prioritization and configuration item are accurate. Initiate the technical bridge upon Major Incident declaration and provide update on the bridge to all stakeholders. Send email communications and notifications during major incident bridges. Engage Incident commander/ supervisor/on call manager. Confirmation with end users/technical teams for issue resolution and update all stakeholders on technical bridge. Create problem tickets & outage records for major incidents. For P1/P2 incidents, where vendor is involved, ensuring that Incident being addressed by the vendor is actively managed and that the vendor provides timely resolution. Must be willing to work in shifts, provide hand-over to next shift, send business readiness checklist Key Skills and Experience: Hands-on experience on at least 1 ITSM tool (ServiceNow, Remedy. etc.,). Proven verbal and written communication skills, which will be key in driving customer communication during critical events. Demonstrating proficiencies in at least one of the technology domains (preferably network). Proven understanding of ITIL framework Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management. ITIL 4 certification is a plus

Job Title: AD & ASM Delivery Director 📍 Location: Chennai/Bangalore/Hyderabad | 🕒 Full-Time | 💼 Senior-Level Job Description We are looking for an experienced and dynamic AD & ASM Delivery Director to lead end-to-end delivery for application development (AD) and application support & maintenance (ASM) initiatives. The ideal candidate is a strategic thinker with hands-on technical knowledge and proven leadership in managing large-scale delivery teams, client relationships, and service excellence. This is a leadership position responsible for ensuring successful project delivery, managing incident/problem resolution, driving continuous improvement, and optimizing financial performance across engagements. If you thrive in a fast-paced environment and are passionate about delivering customer value through innovation and efficiency, we’d love to meet you. Key Responsibilities Lead end-to-end requirements gathering , system design reviews , and solution recommendations for complex technical challenges. Oversee incident management and problem resolution processes to ensure minimal service disruption and continuous improvement. Drive timely project completion by managing resources, risks, and stakeholder expectations. Create and implement growth strategies and business plans aligned with organizational goals. Provide strategic leadership to multiple project teams across infrastructure and application development programs. Ensure clear and consistent client communication throughout project life cycles. Identify opportunities for service expansion, process optimization , and cost reduction . Oversee financial analysis , budget planning, and revenue forecasting to ensure profitability . Manage the ServiceNow practice , including resourcing, delivery, and ongoing transformation initiatives. Support new business acquisition and expand the customer base to drive long-term growth. Engage in contract negotiations , vendor management, and ensure legal compliance as needed. Collaborate with senior stakeholders to define project scope , timelines, and key deliverables. Implement structured architecture, security, and engineering practices aligned to strategic objectives. Requirements Bachelor’s degree in any discipline; preferred MSc/BE/Masters in IT, Computer Science, or related fields. 12 – 15 years of experience in AD & ASM delivery, preferably in multi-channel or enterprise-level projects. Solid understanding of the ServiceNow platform and software development lifecycle tools (e.g., Azure DevOps, Git). Demonstrated ability to manage multiple cross-functional teams , vendors, and partners. Strong analytical , problem-solving , and decision-making skills. Excellent communication , stakeholder management , and customer service orientation. Experience in financial planning , project budgeting , and pipeline management.

About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernize so they can operate at the speed of today’s business. We understand the complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organisations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com. JIRA Associate Managing Consultant SAP Skills 10+ years of experience with JIRA administration and customization. Hands-on experience with Confluence, Bitbucket, and other Atlassian tools. Strong command over JQL, workflows, automation, and custom configurations. Experience with ScriptRunner, JMWE, or similar plugins. Proficient in integration with tools like Git, Jenkins, ServiceNow, and CI/CD pipelines. Exposure to Agile and DevOps environments. Experience in migration, upgrades, and consolidation of JIRA instances (Cloud/DC/Server). Scripting and API skills (Groovy, REST APIs, JSON) preferred. Strong analytical and communication skills. Responsibilities JIRA Administration & Customization End-to-end management of JIRA instances including setup, configuration, upgrades, and maintenance. Design and implement complex workflows, permission schemes, custom fields, issue types, and screen schemes. Automate processes using JIRA Automation, Groovy scripts (ScriptRunner), and webhooks. Atlassian Ecosystem Management Administer Confluence, Bitbucket, and other Atlassian tools. Integrate JIRA with other tools like ServiceNow, Git, Jenkins, Slack, Salesforce, etc. Consulting & Best Practices Act as a subject matter expert (SME) to advise stakeholders on JIRA capabilities and optimal usage. Conduct stakeholder workshops and requirements gathering sessions. Create documentation, SOPs, and user guides for various JIRA functions and configurations. Support & Maintenance Provide tier-2/3 support for JIRA-related issues. Monitor system performance and perform regular audits and cleanups. Reporting & Dashboards Develop advanced dashboards using JIRA Query Language (JQL). Training & Enablement Train project managers, developers, QA, and business users on JIRA usage and governance. Promote standardization and adoption of JIRA best practices across the organization. Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understanding of business processes for focus area or module. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Ability to explain ideas and concepts to other project team members and to client personnel. Has a solid foundation for consulting “soft” skills necessary for client engagements. Ability to interpret requirements and apply SAP best practices. Leadership Skills Maintains positive working relationships with others. Seeks ways to increase their level of contribution and team effectiveness. Works in conjunction with peers; and may mentor to other associate consultants. Works well as a member of a team Seeks ways to increase their level of contribution/team effectiveness. General Skills/Tasks Assists the project team efforts in developing solutions for client situations. Assist in evaluating and designing application and/or technical architectures. Assist team effort in developing solutions for projects. Completes assignments within budge, meets project deadlines, makes and keeps sensible commitments to client and team. Meets billing efficiency targets and complies with all administrative responsibilities in a timely & effective manner. Keeps project management apprised of project direction and client concerns. Analyzes and develops reliable solutions which comply with specifications and standards, executes system test. Understands SAP methodologies, tools, standards, and techniques. Understands client’s business and technical environments. Completes project documentation, demonstrates effective organizational skills, with minimal supervision. Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget. Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding. Invenio is an equal opportunities employer. We do not discriminate based on race, colour, creed, religion, nationality, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression, sexual orientation, marital status, military service, veteran status, genetic information, or any other characteristic protected by applicable laws. Invenio’s management team is committed to this policy in all areas of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and workplace environment.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of content development life cycles and processes 4+ years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Title: Business Development Manager – Domestic IT Staffing (India) Location: Hyderabad Office Timing: 10:00 AM – 7:00 PM Work Mode: Work from Office (No remote/hybrid) Experience: 5–10 Years Job Summary We are looking for a results-driven Business Development Manager with proven expertise in Domestic IT Staffing (India market) to spearhead our growth in the ServiceNow staffing vertical . The ideal candidate will have a strong client network in India, hands-on experience with Contract, Contract-to-Hire, and Full-Time hiring models , and the ability to staff ServiceNow professionals across diverse roles and domains. Key Responsibilities Drive business development for ServiceNow, Salesforce, Mulesoft, along with all the IT Skills in the Indian domestic market. Offer end-to-end staffing solutions : 🔹 Contract Staffing 🔹 Contract-to-Hire (C2H) 🔹 Full-time/Permanent Hiring Identify, understand, and respond to client needs for roles like Developers, Admins, Architects, and Consultants within the ServiceNow ecosystem. Build and maintain strong client relationships to ensure repeat business and account growth . Collaborate with recruitment/delivery teams to ensure quality submissions and quick turnaround . Negotiate commercials, terms, and SLAs aligned with Indian staffing standards. Stay updated on market trends , client hiring patterns, and competitor activities. Consistently achieve or exceed monthly/quarterly revenue and placement targets . Required Skills & Experience Minimum 5 years of experience in Domestic IT Staffing (India market) . At least 1+ years of hands-on experience in ServiceNow/ERP-based hiring . Proven track record in Contract, C2H, and Full-Time recruitment models for Indian clients. Strong networking skills across Indian IT companies, system integrators, and product firms. Excellent communication, presentation, and negotiation skills . Ability to independently manage client acquisition, relationship building, and account growth .

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role : Assist with month-end, quarter-end and year-end corporate accounting close activities- including preparation of journal entries and account reconciliations. Prepare expense accruals journal entries and workpapers. Prepare balance sheet reconciliations for prepaid expenses and accrued expenses. Prepare flux analysis for certain account balances Preparation of deliverables and responses for external audit queries. Work on ad-hoc projects to optimize the accounting process. Maintain a working knowledge of ServiceNow’s accounting policies to properly account for all programs and transactions Work with various teams including Accounts Payable, Treasury team, US Accounting, and other teams to ensure completeness, accuracy, and timeliness of global accounting data and financial statement results. Work with a distributed workforce (e.g., international employees in US and Ireland Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum experience of 5 to 7 years in corporate accounting (or similar) accounting roles in multi-national GCCs Experience working in a deadline-driven environment with the ability to adapt to change and manage change effectively within your team or organization. Strong project management and process improvement skills Experience with SAP (or other large ERP system) is strongly preferred Demonstrated ability to contribute to a high performing team in a collaborative and complex environment Ability to identify discrepancies and implement corrective actions Proven ability to identify and drive process and system improvements Excellent written and verbal communication skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations. In this role, you will fit in the AI & Architecture team within D&T. Job Description We are looking for a Senior Data Scientist who will also serve as a subject matter expert in the AI and ML domain, and build analytical and statistical machine learning models that will drive business decisions. In this role You will understand user requirements and translate them into AI solutions that turbocharge internal and external user experiences. Many of these AI solutions will be enabled within the core technologies used within CMSO, including Salesforce and ServiceNow. In other instances, you will also be responsible for building custom predictive and prescriptive ML models for preventative system health checks, system log analytics, automated root cause analysis etc. Responsibilities include: Drive requirements for AI related projects, work with internal customers and with ServiceNow and Salesforce Product Managers for features planning, prioritization and implementation Understand and apply various statistical methods for data analysis, EDA, hypothesis testing, and drawing meaningful conclusions. Apply GenAI, ML and DL concepts, NLP, computer vision, sentiment analysis, topic modeling and graph theory in real world applications to solve business problems Develop application-specific interfaces that leverage GenAI capabilities and LLMs to enhance the associate and customer experience. Design APIs for performance, real-time applications, scale, ease of use and governance automation. Leverage Python, PyTorch, NLTK etc. libraries and frameworks such as Langchain to build AI solutions. Training ML models to effectively communicate complex data insights through clear and informative visualizations Serves as thought leader in data science and applies deep expertise to drive novel customer experiences Adaptive and the desire to learn new technologies. Technical Experience Extensive knowledge of AI supervised, unsupervised and reinforcement methods, GenAI LLM and Python libraries to perform data analysis, building advanced machine learning models and data integrations with source systems and systems of record Experience with common data science tools such as Python, R, PyTorch, TensorFlow, Keras, NLTK, or spaCy Very good knowledge and experience with Databases like Postgres, Redshift, MSSQL Knowledge and experience in Cloud Environments (Azure, AWS, GCP) Experience to read data from multiple sources and cleanse, enhance and analyze the data. Ability to integrate data, sourcing data from several Sources including databases, files, API and Server logs. Preferred Qualifications Minimum of 4+ years experience in data analytics, data mining, machine learning, and has employed predictive, prescriptive, conversational or generative AI to solve business problems Minimum of 4+ years experience in hands-on design, coding, development and deployment using data science tools such as Python, Tensorflow etc. to build AI solutions Minimum 2+ years experience leading teams to deliver solutions and results Deep knowledge of ML streams, e.g., natural language processing, computer vision, statistical learning theory and their application in real world situations Knowledge of ServiceNow and Salesforce products and features Experience working with one of the leading public clouds (AWS, Google, Azure) Excellent written and oral communication skills. Be able to work under pressure Ability to Multitask, Prioritize and Manage time effectively. Strong interpersonal skills and ability to work effectively across teams, functional groups Basic Requirements Bachelor's degree in Data Science, Computer Science, or an IT related field Minimum of 4+ years experience in a Data Science related role Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Rebase Services with focus on Calypso to join the Mumbai/Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Rebase Services, you would assist our clients in the context of version upgrades. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets. With this position we offer Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008. The Rebase Services team, composed of 32 subject-matter experts, plays a key role by assisting our clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso. Role Responsibilities - As a Specialist - Client Managed Services - Rebase Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai/Pune, you will also work closely with Nasdaq teams in other countries. Assist our clients in the context of a version upgrade Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules) Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool Implement this suite of automated Test Scripts to perform regression testing Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate ServiceNow tickets Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed) Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting … Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, lead the issues raised by the Client (in the same way as those detected by automated Test Scripts) Work in conjunction with the Rebase Services Manager to set and handle customer expectations around project timelines Help in the development of the Offshore Rebase Services perfection center. We expect you to have: (Minimum Qualifications) Minimum of 7 years working in IT projects within the capital markets industry. Must have Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective. A first experience in test automation is an advantage. Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T. Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments. Ability to articulate procedures and build a re-usable framework for the service. Additional Job Description It would be great if you (Preferred Qualifications) A first experience in test automation is an advantage. Does it sound like you? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Job Description Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelor's degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Responsibilities Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply standard processes. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Apply local meetups to gain and share knowledge Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role at associate level What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You’ll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analysts across the platform. Atleast three years experience of developing on SaaS based tools such as ServiceNow, with focus on implementing ITIL processes You’ll also be: Responsible for core ServiceNow software development, configuring and develop solution to meet business needs Ability to Glide Record, accessing user Information, System Security, Client Scripting & UI policies, Graphical Workflow, Service Catalogue & Catalogue Scripting, Reference Qualifiers & Dependent Fields, Table & Field Manipulation, Import Set, Email Notifications, Transform Maps, Managing MID Tier, Integration of ServiceNow with various third-party tools and Developing and configuring web services in service-now Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working code Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need You’ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You’ll also need: xperience of at least 8 years developing on SaaS(Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes Exposure on core ServiceNow software development, configuring, develop solution to meet business needs Should have ServiceNow Certified System Administrator, Developer or Implementation Certification Implementation & Customization Experience in Service Now on All the Modules especially HR Service Delivery, Legal Service Delivery, Real Estate & Property Management , Incident Management, Problem Management, Change Management, Knowledge Orchestration, ISBIA, Resilience & Continuity and Service Request Catalogue. Ability to Glide Record, accessing user Information, System Security, Client Scripting & UI policies, Graphical Workflow, Service Catalogue & Catalogue Scripting, Reference Qualifiers & Dependent Fields, Table & Field Manipulation, Import Set, Email Notifications, Transform Maps, Managing MID Tier, Integration of ServiceNow with various third-party tools and Developing and configuring web services in service-now. Experience with Web Technologies like JAVA Script, XML, HTML, AJAX, CSS, HTTP Expertise in setting up and managing the HR service catalog, Configuring HR dashboards and reports to track key HR metrics Should have ServiceNow Certified System Administrator, Developer or Implementation Certification

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. In This Role, You Will Work towards priorities defined by product owners in the business to collaboratively build out the Product/Platform To have a clear view of technology strategy for design & delivery of the technical aspects of the product…focusing on not only business delivery but constant focus on remediating tech debt. Responsible for delivering tasks end to end with high quality and in line with design and architecture laid out. Strive towards no post implementation issues. Production support, environment management, release support and automation implementation to be part of day job. Ensuring that quality (code / performance) and discipline (TDD, BDD, unit, JIRA usage etc) are always maintained. Maintaining our Agile and delivery principles. Working with UX and Architecture to ensure that Design Driven ethos is upheld. Collaboration with business and team along with DevOps principles maintained all the time. To be successful in this role, you should meet the following requirements: Demonstrable experience of Continuous Delivery software development methods, including TDD and automated testing (including non-functional performance testing). Experience of working on high volume data integration and throughput requirements (profiling) Experience of micro service architecture Experience of REST services. Experience of Developing microservices and deploying on Containerized environment A background of solid architectural work is advantageous. Technical Specifics Java 17 or above, Spring Boot components, Spring framework Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Oracle, PostgreSQL, MySQL Some experience with NoSQL, Elastic, Google Cloud, Kubernetes, Ansible, AI/ML is good to have. Non-Technical Strong communication skills – experience of interfacing with IT Lead/Delivery Manager, Architect, business Product Owners and IT offshore teams. Model – Strive to be Role Model for the peers.

Career Area Technology, Digital and Data Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description Software Engineer (SRE) Description Reliability in highly complex, integrated systems typically crosses between multiple programming languages, third-party services, and integrations – as well as software and hardware – an SRE needs to be multi-talented. As an SRE, you will be a process, technology and results oriented team member for Operations to deliver top notch service, quality, and metrics for Cat Digital data Platform. You will fit this role if you can. Think about systems - edge cases, failure modes, behaviours, specific implementations. Debug production issues across services and levels of the stack. Make monitoring and alerting alert on symptoms and not on outages. Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it. Have an urge to collaborate and communicate asynchronously. Have an urge for delivering quickly and iterating fast. Basic Qualifications Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field. 4+ years with SRE expertise. Technical Experience Knowledge of CI/CD solution on any platform with prior experience is must. Expertise in at least one technology stack designing, coding, testing, and delivering software. 4+ years prior experience in SRE. Proficiency in scripting and programming languages like Python or Java Deep experience with AWS (EC2, S3, Lambda, CloudWatch, etc.), Azure, and GCP is critical Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting Experience with Docker, Kubernetes, Ansible, Puppet, or Chef for managing deployments Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems Familiarity with ITSM tools like ServiceNow and incident response protocols Soft Skills & Operational Mindset and Problem Solving & Resilience Ability to think critically under pressure and resolve complex issues calmly Strong interpersonal skills to work across engineering, product, and operations teams Precision in monitoring, alerting, and writing reliable code and continuous Improvement A mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability Knowledge on Azure Cloud an added advantage. Expertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage. Understanding of Restful API, Apigee or any other API Gateway will be plus. 4+ years’ experience on Docker and at least one Docker Container orchestration – ECS, Kubernetes Understanding with configuration Management tools like Ansible/Puppet/Chef/PowerShell/Terraform. Understanding of Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools. Working knowledge of Infrastructure components. (E.g. routers, load balancers, cloud products, container systems, compute, storage, and networks). Excellent problem-solving skills and a strong attention to detail. Background in ITIL and/or ITSM process. Strong communication skills and ability to collaborate effectively with cross-functional teams. Responsibilities Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively. Work closely with developers to identify and fix bugs and performance bottlenecks in the application code Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures. Meeting SLO, SLA, SLI’s defined in the operations model. Setting task prioritization and troubleshoot to closure of incidents. Participate in on-call /on-rotation. Improve Service observability. Proactively testing the flexibility and resilience of the system. Drive adoption of continuous integration/inspection/deployment If you have a passion for delivering reliable, high-performance services and thrive in a fast-paced environment, we'd love to hear from you. Apply now to join our team as a Site Reliability Engineer. Posting Dates August 11, 2025 - August 17, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.

Job Description Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelor's degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Responsibilities Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply standard processes. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Apply local meetups to gain and share knowledge Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Summary Job Description: Learning Management support consultant SAP SF LMS and IMC learning Role Overview: This role involves supporting and optimizing the SAP SuccessFactors Learning Management System (LMS) and IMC Learning Suite, covering full lifecycle implementation, configuration, integration with modules such as VQD and Workday, report customization using Plateau Report Designer and SQL, as well as testing, troubleshooting, training, and ongoing support. Key qualifications include proficiency in SAP SuccessFactors LMS, report development, SQL, understanding of ServiceNow processes, BizX scheduler, role based permissions, and managing support activities to ensure effective LMS functionality. Key Responsibilities: Implementation and Optimization: Expertise full lifecycle implementation of SAP SuccessFactors LMS. Optimize LMS functionalities to align with organizational learning strategies. Oversee the administration and maintenance of the IMC Learning Suite. Configuration and Integration: Configure LMS settings and integrate with other SAP SuccessFactors modules like VQD and Workday. Ensure seamless data flow and system interoperability. Report Customization: Utilize Plateau Report Designer (PRD) to customize LMS reports. Create custom reports based on specific requirements using SQL and PRD Testing and Troubleshooting: Conduct thorough testing of LMS configurations and custom reports. Troubleshoot issues and provide solutions to ensure system stability. Training and Support: Train support end users and administrators on LMS functionalities. Provide ongoing support and guidance to ensure effective use of LMS. Familiarity with LMS platforms, particularly IMC Learning Suite Skills and Qualifications: Technical Expertise: Proficiency in SAP SuccessFactors LMS and Plateau Report Designer. Strong knowledge of SQL for report customization Basic understanding ServiceNow process Tickets and Service request Understanding the connector and configuration BizX scheduler and Role base permission assignment Functional Knowledge: Understanding of LMS standard reports and their purposes. Familiarity with data dictionaries and table structures in SAP SuccessFactors SAP SuccessFactors LMS release process Role Permissions: Must have assigned Report Developer Role Access in LMS Manage support activities Ability to troubleshoot technical issues and provide effective solutions.

Job Description Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelor's degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Responsibilities Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply standard processes. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Apply local meetups to gain and share knowledge Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Experience- 5-12 years Location- Jamshedpur, Mumbai, Pune, Noida Job Description: We are looking for a dedicated and experienced Oracle EBS Finance Functional Consultant with 5+ years of hands-on experience in Oracle E-Business Suite (EBS) R12. The ideal candidate will have deep functional expertise across Financial modules such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), India Localization (India GST/Taxes), and Fixed Assets (FA) . The role involves working closely with business users, support teams, and Oracle support to ensure seamless finance operations. This position has to be fulfilled for TCL Jamshedpur location. Skills are Finance Functional (70/80%) + Technical skills (30/20%) Key Responsibilities: Provide end-to-end functional support for Oracle EBS R12 Finance modules: AR, AP, GL, FA, and India Localization (including GST & TDS) . Manage day-to-day incident resolution and service requests using platforms such as ServiceNow. Reproduce and analyze issues in test environments for root cause analysis (RCA). Coordinate with Oracle Support for SRs, data fix requests, and participating in Oracle Web Conferences (OWC). Collaborate with business users to gather requirements and test new functionalities or enhancements. Support Month-End and Year-End Closure activities to ensure timely and accurate financial period closing. Perform GL reconciliation between multiple instances (e.g., BOLT and Plant instances). Handle configuration changes, setups, and minor customizations to meet business requirements. Interact with cross-functional teams including DBA, Technical, and Global Support teams to coordinate solutions. Participate in meetings with Project Managers and stakeholders for status reporting and issue tracking. Provide user training and documentation as needed for new processes or system changes. Required Skills & Experience: 5+ years of Oracle EBS R12 Finance Functional experience. Strong hands-on expertise in AP, AR, GL, FA , and India Tax (GST/TDS) modules. Experience with incident management tools such as ServiceNow (SNOW) . Sound understanding of financial accounting principles and period closure processes. Ability to analyze, document, and test business requirements. Experience in coordinating with Oracle for issue resolution (SRs, patches, OWCs). Good knowledge of functional setups and configurations in EBS. Strong problem-solving and communication skills.

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Description At an Senior Associate level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution by using Data, Analytics & Insights Skills. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. Demonstrate critical thinking and the ability to bring order to unstructured problems. Ticket Quality and deliverables review, Status Reporting for the project. Adherence to SLAs, experience in incident management, change management and problem management. Review your work and that of others for quality, accuracy, and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments, and perspectives. Flexible to work in stretch opportunities/assignments. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Position Requirements Required Skills: Primary Skill: ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, Javascript. Secondary Skill: Reporting, Selenium, Java, Cucumber, Azure devops, Git Data Analyst Should have minimum 5 year’s hands on experience on Service Now Application like GRC/IRM, ITSM, ITBM Should have minimum 5 years’ hands on Experience on ITIL, ITSM modules. Should have minimum 5 years’ working understanding of ServiceNow ATF, Tricentis Tosca Should have the ability to understand complex business and functional requirements. Should have superior analytical skills in analyzing user, functional and technical requirements Should have ability to practical application of the Testing Concepts in day-to-day project activities. Should have ability to derive the Test Scenarios from the Business Requirements. Should have working understanding in Test Design and writing detailed test cases based on user scenarios. Should have working understanding of analyzing test execution results and the creation of appropriate test metrics. Should have working understanding of the defect management process. Should have working understanding of ServiceNow Test Management and Agile Should have working understanding of automation testing concepts and hands on ServiceNow ATF Should have working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment Should have ability to enhance automation scripts to build a regression suite. Should have working understanding of software testing techniques and strategies. Should working understanding in Mobile Testing. Should have working understanding of the various Test Management and Defect Management tools. Should have working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members. Should have excellent analytical skills and ability to solve complex problems. ways of “working smarter”, through elimination of unnecessary steps or duplication. Nice To Have Certifications in ServiceNow (CSA, ITIL, ATF), ISTQB Certification Soft Skills Should have Exceptional written and verbal communication skills to articulate technical details effectively Strong problem-solving skills with keen attention to detail and precision. Ability to work autonomously as well as collaborate effectively within diverse teams. A proactive mindset focused on continuous improvement in quality assurance processes. Adaptability manages multiple priorities and excel in dynamic, fast-paced environments. Managed Services- ServiceNow At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment. Within our ServiceNow platform, we provide support to various ServiceNow Products where we focus more on resolving and providing automated solutions to achieve quick TAT for any issues encountered. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective. As a member of our ServiceNow team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

Your potential has a place here with TTEC’s award-winning employment experience. As a Executive Director, Enterprise SaaS Applications working onsite in Hyderabad, Telangana, India, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all! What You’ll Do – The Executive Director, Enterprise SaaS Solutions is responsible for providing strategic leadership and direction for the architecture, implementation, integration, maintenance, and enhancement of enterprise SaaS applications. This role focuses on HR, Finance, and other critical enterprise applications, ensuring they align with the company's business objectives and support its growth. The technologies in this group are the most impactful for our financial health and employee engagement. The Executive Director will passionately lead a team of IT professionals, manage vendor relationships, and collaborate with cross-functional teams to drive innovation and continuous improvement. You'll report to Vice President During a Typical Day, You’ll Provide overall technical vision and leadership for the Enterprise SaaS Applications team, including HR, Finance, and other enterprise applications. Collaborate with stakeholders to identify and prioritize key IT initiatives that support the company's goals and objectives. Partner with various business leaders in the crafting of business cases and selection of technologies that elevate employee experiences and operating margins. Provide technical and functional guidance to IT staff and end users. Accelerate SaaS solution value through modern integration and data sharing approaches Bring AI adoption opportunities across SaaS solution stack to augment employee performance and efficiency. Manage vendor relationships, including contract negotiation, compliance requirements, and performance monitoring. Participate in budget and planning. Drive innovation and continuous improvement within the IT department. Build and lead high-performing teams of technologists. Establish best practices and repeatable processes that foster knowledge sharing, skill building and career advancement across business domains and applications What You Bring to the Role Proven experience in leading IT teams and managing complex SaaS applications. Strong knowledge of HR and Finance systems, with demonstrable experience leading teams responsible for one of the following: Oracle E-Business Suite, ServiceNow, or payroll systems. Excellent communication and leadership skills. Ability to collaborate effectively with cross-functional teams. Proven ability to develop employee skills Process driven with a focus on quality and efficient delivery of technology Strong problem-solving and decision-making abilities. Expertise in managing SaaS and COTS applications, with a focus on HR and Finance systems. Knowledge of compliance and risk management in IT projects. Familiarity with cloud, storage, network, and virtualization technologies. In-depth understanding of SOX compliance, including the establishment of internal controls, documentation of financial processes, and conducting regular internal and external audits. Strong knowledge of security and compliance frameworks, data privacy and related best practices. Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. Expected Outcomes Successful implementation and integration of enterprise SaaS applications, ensuring they meet performance expectations and align with business objectives. Enhanced efficiency and effectiveness of HR and Finance systems, leading to improved business processes and operations. Strong vendor relationships, ensuring compliance with contractual obligations and service level agreements (SLAs). Continuous improvement and innovation within the IT department, driving the adoption of emerging technologies and best practices. Effective management of the Enterprise SaaS Applications budget, ensuring cost effectiveness and return on investment (ROI). High-performing IT team, with ongoing support and training for end-users to maximize the utilization of enterprise applications. Robust security measures and compliance with industry regulations and standards, mitigating risks associated with enterprise applications. Regular monitoring and reporting of key performance indicators (KPIs), with actionable insights for continuous improvement What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location India-Telangana-Hyderabad

Job Description Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelor's degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Responsibilities Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply standard processes. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Apply local meetups to gain and share knowledge Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The Role: The Configuration Management Manager will be responsible for managing and maintaining the configuration management processes and ensuring the integrity of our systems and software. This role involves coordinating with various departments to implement and oversee configuration management policies and procedures. The Configuration Management Manager will play a significant role in the delivery of (some or all of the following processes): Configuration Management Cloud Discovery Common Service Data Model ITOM and Service Mapping Continuous Service Improvement The role holder must, through living the values a culture of continuous service improvement underpinned by measures that deliver actionable insight, focus on improvement taking account of the business perspective. The role holder will be expected to be proactive, forward thinking working in an influential and collaborative manner right across the M&G organisation. Purpose statements: To contribute to the continued delivery of a CMDB Strategy that is industry standard and Best in Class. To contribute to the delivery and improvement of a consistent ITSM policy, process and procedures that harmonise IT Service & Integration Management across M&G and promote value to the business. To contribute to and ensure compliance to the operating “rules of the road” for these policies, processes and procedures and provide effective reporting on tech performance that can be used to create insight and drive action. To play an integral part in the skilled India based team and IT partners/suppliers that will drive delivery at pace, deliver consistent high quality reliable services and provide appropriate mechanism for capturing and managing IT issues arising across the M&G organisation, providing oversight, challenge, reporting and escalation. To work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support improvement of the overall control environment, customers outcomes and a reduction in Technology operational risk. Knowledge statements: Working knowledge of Financial Services and Technology industries and marketplaces Working knowledge of ITIL framework and associated industry standards for ITSM Given the changing structure within the organisation, demonstrably be comfortable with ambiguity whilst driving governance and rigor across Service Management. Understanding of working in a multi-source partner environment and managing partner service quality performance Good understanding of the ITSM tooling landscapes (particularly ServiceNow) Great team working skills in a rapidly changing and developing organisation. Experience statements: Experience of IT Configuration Management in a large complex corporate environment. Demonstrable up to date knowledge of IT best practise frameworks (ITIL) Experience managing IT partners and suppliers within a SIAM framework. Demonstrable experience translating trend analysis and insights into corrective action across the Technology organisation. Experience with using ServiceNow or an alternative ITSM platform. Personal attribute/skills: Maintains an unwavering customer and efficiency focus whilst delivering against demanding and competitive benchmarks. Compelling communication skills – to connect with stakeholders providing absolute clarity of status and future direction. Analytical mind-set – to critically analyse plans and highlight critical pathways, risks and gaps. Embrace change – proven ability to rethink business problems imaginatively and encourage diverse perspectives. Is able to move quickly between strategy and operational delivery whilst maintaining and enhancing controls. Excellent decision making – ability to take decisions and make things happen both in the short & long term with proven track record of overcoming obstacles to completion. Highly organised with effective prioritisation, delegation and planning skills Strong teaming skills – embrace a culture of one Team, one business and promote combined expertise and value to M&G Prudential Qualifications: Provide any qualifications needed to perform the role (essential and desirable) ITIL V4 or V3 certification (minimum Foundation, ideally Intermediate level). We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Job Title: L2 Support Engineer Location: Gandhianagar, Gujarat Job Type: Full-time (US Shift) About Us: Bizaccounting support PVT LTD is a company managing Backoffice operations for a client in USA . We pride ourselves on delivering exceptional service and technical excellence to our clients. Position Overview: We are seeking a skilled L2 Support Engineer to provide advanced technical support and resolve complex issues escalated from the Level 1 support team. You will act as the bridge between end-users and higher-level engineering teams, ensuring timely resolution, clear communication, and excellent customer satisfaction. Key Responsibilities: Handle escalated technical issues from L1 support, ensuring prompt diagnosis and resolution. Troubleshoot and resolve hardware, software, and network-related problems. Collaborate with product, development, and infrastructure teams to resolve deep-rooted issues. Analyze recurring incidents and recommend long-term solutions or process improvements. Document solutions, create knowledge base articles, and share best practices with the team. Monitor systems and perform proactive maintenance to prevent downtime. Maintain high customer satisfaction through clear communication and follow-up. Requirements: 2+ years of experience in IT support, helpdesk, or related technical role. Strong troubleshooting skills in Windows/Linux environments, networking, and common enterprise applications. Familiarity with ITIL processes (Incident, Problem, and Change Management). Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Ability to work under pressure and manage multiple priorities. Excellent verbal and written communication skills. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL Foundation. Scripting or automation experience (e.g., PowerShell, Bash). Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Paid time off and flexible working arrangements Career growth opportunities and training programs Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Expected Start Date: 15/09/2025

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Role Purpose Entitlement Lead Specialist is responsible for providing operational support in ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This role serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology. Main Responsibilities Product Entitlement: Serve as a subject matter expert on entitlement policies and procedures Lead and coordinate the operation and development of the entitlement system and processes used to deliver content and access to clients Ensure that content and tools published on the portal are correctly entitled and accessible to clients in line with their subscriptions Work closely with Research Operations and Product Teams to fully define requirements for the introduction of new or enhancements of existing products and content Partner with key stakeholders including Sales, Finance, Technology to investigate and resolve entitlement-related issues Ensure specific actions are delivered within the accepted timeframes of each project Work with Product Teams to ensure entitlement is signed off and periodically reviewed Troubleshoot issues in accordance with agreed SLAs/KPIs and escalation procedures Provide day-to-day support for other entitlement-related queries and requests Act as an SME on specified projects, ensuring the needs of the Entitlement team and wider Sales team are represented, and ensuring core tasks are fully delivered Process Definition & Improvement Ensure processes are clearly documented, maintained, with user guides created and shared where appropriate Participate in the design and delivery of internal training, as well as provide ad hoc learning support to the business Support ongoing process and system improvement activity, including gathering internal user feedback, as well as participating in design, implementation, testing and rollout activities Identify and implement process improvements to optimise entitlement accuracy and efficiency Train and support junior staff or other departments on entitlement protocols To continually encourage best practice use of systems and processes by the business Knowledge And Experience Candidates should be confident and professional with 5+ years' experience of working in either a client-facing or process-driven environment. A strong commercial focus and excellent organisational and IT skills, as well as flexibility and good time management are essential to succeed in this role. Key Competencies A commitment to excellence, providing high-quality level of service to internal customers Excellent problem-solving skills Attention to detail and accuracy Building and maintaining relationships Facilitating prompt and seamless communication among team members Managing multiple tasks, multiple contacts and co-ordination with multiple teams Organising complex actions and ensuring that they are followed through Strong organisation and planning skills and the ability to manage own workload within sometimes tight timescales Excellent IT skills (Word, Excel, PowerPoint) Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira) About Wood Mackenzie Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Expectations Build and maintain impactful relationships beyond our team Strong communication skills with ability to present clear information Ability to make timely decisions and take action A high level of attention to detail Good organisation and time management skills, with the ability to work autonomously Ability to elicit stakeholder requirements Confident, self-motivated, professional, proactive, and entrepreneurial We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future. While this is expected to be a full-time role, part-time or flexible working arrangements will be considered Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committee – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

COMPANY PROFILE Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally. PROFILE SUMMARY This position plays a critical role in both the implementation of new modules as well as the maintenance/continuous improvement of existing modules. The Analyst works with platform users from internal customer teams to understand the business needs and recommend solutions. This position is then responsible for configuring the platform to meet these requirements. This may involve working closely with a Software Implementation (SI) vendor or other team members on larger projects and independently on smaller initiatives. RESPONSIBILITIES Extend Bain’s emerging ServiceNow platform by implementing critical new capabilities and developing/coding required extensions (40%) Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives. Work with internal teams to review, test, and implement configuration changes in implemented ServiceNow products. Provide configuration/implementation support to ServiceNow project teams. Advocate and implement solutions where ServiceNow can be utilized to automate manual processes. Research and test potential solutions to solve non-standard scenarios Assist in building new ServiceNow integrations Maintain and optimize ServiceNow implementation through thoughtful and timely system administrator duties (40%) Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives. Design and configure ServiceNow reports and dashboards required to support business needs Assist internal ServiceNow users to resolve support issues directly or as escalated from other team members. Proactively monitor the stability and usability of the platform across environments, taking action where necessary Lead the creation of Service Catalog items, including creating appropriate documentation and associated Knowledge Base articles. Perform platform upgrade planning and execution with the assistance of the ServiceNow team Maintain a current and comprehensive understanding of the ServiceNow platform (10%) Stay current on Bain's utilization of ServiceNow and changes to those products due to upgrades Review the documentation around best practices for using ServiceNow to ensure clear and concise direction. Assist with knowledge transfer within Bain’s ServiceNow team and lead knowledge transfer with internal customers. (10%) Create and maintain relevant knowledge base articles associated with ServiceNow. Translate complex system processes into user friendly language to aid in the creation of communications and training documentation QUALIFICATIONS & EXPERIENCE 3-5 years of experience as a ServiceNow Administrator 2-4 years of IT support experience preferred Associate's/Bachelor’s degree or an equivalent combination of education, training and experience Proven strong logic, analytical and technological skills Strong communication and customer service skills Demonstrated ability to learn and troubleshootindependently Ability to understand and modify JavaScript Experience with client-side and server-side scripting Ability to work independently and within teams Good to have ServiceNow Certified System Administration & ITIL certification WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 15 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Title: Java Developer Exp: 5+ Years Location: Pune In this role, you will: Work towards priorities defined by product owners in the business to collaboratively build out the Product/Platform · To have a clear view of technology strategy for design & delivery of the technical aspects of the product…focusing on not only business delivery but constant focus on remediating tech debt. · Responsible for delivering tasks end to end with high quality and in line with design and architecture laid out. Strive towards no post implementation issues. · Production support, environment management, release support and automation implementation to be part of day job. · Ensuring that quality (code / performance) and discipline (TDD, BDD, unit, JIRA usage etc) are always maintained. · Maintaining our Agile and delivery principles. · Working with UX and Architecture to ensure that Design Driven ethos is upheld. · Collaboration with business and team along with DevOps principles maintained all the time. To be successful in this role, you should meet the following requirements: Demonstrable experience of Continuous Delivery software development methods, including TDD and automated testing (including non-functional performance testing). · Experience of working on high volume data integration and throughput requirements (profiling) · Experience of micro service architecture · Experience of REST services. · Experience of Developing microservices and deploying on Containerized environment · A background of solid architectural work is advantageous. Technical Specifics: Java 17 or above, Spring Boot components, Spring framework Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Oracle, PostgreSQL, MySQL Some experience with NoSQL, Elastic, Google Cloud, Kubernetes, Ansible, AI/ML is good to have. Non-Technical: · Strong communication skills – experience of interfacing with IT Lead/Delivery Manager, Architect, business Product Owners and IT offshore teams. · Model – Strive to be Role Model for the peers.

Summary Position Summary USI ServiceNow Solution Architect, Deputy Manager / Manager NSE Growth We are seeking a highly skilled, experienced, and visionary ServiceNow Solution Architect. You will be responsible for ensuring all solution architectures in your purview are architecturally sound, fit for purpose and technically deliverable within the context of available people, process, and technology, actively supporting both the Bidding the Delivery processes. As a ServiceNow Solution Architect, you will be responsible for driving the adoption of ServiceNow solutions across NSE. You will bridge the gap between complex business needs and technical solutions by designing and delivering robust ServiceNow architectures that align with strategic objectives and enable transformative business outcomes. Work you’ll do In this role you will: Lead the design and architecture of ServiceNow solutions, ensuring scalability, security, and best practices, supporting Sales and delivery team across the NSE regions. Translate business requirements into technical solutions using ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.). Develop and maintain architectural blueprints, roadmaps, and documentation. Collaborate with business stakeholders, IT teams, and project managers to gather requirements and define solution scope. Present architectural solutions and recommendations to both technical and non-technical audiences. Oversee ServiceNow configuration, customization, and integration efforts. Provide technical leadership to development teams, ensuring adherence to architectural standards. Conduct code and design reviews to maintain quality and compliance. Establish and enforce ServiceNow governance, standards, and best practices. Stay current with ServiceNow releases and new features, advising on adoption and impact. Mentor junior team members and provide guidance on ServiceNow development and architecture. Lead knowledge transfer sessions and create technical documentation. Have a passion for innovation and continuous improvement Actively collaborating with the NSE Alliance leadership team and all the NSE Geographies and major stakeholders. The Team At Deloitte, you’ll be joining a Deloitte NSE ServiceNow Team, working together to make positive changes happen. We are part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Location : Hyderabad / Bangalore Work shift Timings : 11 AM to 8 PM Qualifications Bachelor of Engineering/ Bachelor of Technology Essential Bachelor’s degree in computer science, Information Systems, or related field (master’s preferred). 8–12 years of total professional experience with ServiceNow, including at least 4 years of hands-on experience working with the ServiceNow Architectural Design (such as Service Cloud, etc.). Experience creating architectural diagrams, technical documentation, and solution blueprints. Deep understanding of ServiceNow architecture, data model, and core platform capabilities. Hands-on experience with ServiceNow modules such as ITSM (Incident, Problem, Change, Request), ITOM, HRSD, CSM, Creator and others. Experience integrating ServiceNow with external 3 rd party systems using REST/SOAP web services, MID Server, JDBC, LDAP, SSO, and other protocols. Proficiency in JavaScript, ServiceNow scripting, and configuration. Familiarity with ServiceNow governance, platform standards, and best practices. Familiarity with cross-platform workflows to unify data and logic across ServiceNow Applications Experience establishing and enforcing development and deployment standards ServiceNow certifications Mandatory: Certified System Administrator, Certified Implementation Specialist, Certified Application Developer. Optional: Certified Technical Architect Excellent communication, presentation, and stakeholder management skills. Ability to manage multiple projects and priorities in a fast-paced environment. Desirable: Experience with Agile methodologies and project management. Knowledge of ITIL processes and frameworks. Demonstrated leadership in previous ServiceNow implementations Familiarity with AI technologies, within or externally to ServiceNow Solutions Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308456