Lead Dynatrace SME

Lead Dynatrace SME

Responsibilities

• Implement and manage Dynatrace observability solutions across distributed systems and environments
• Migrate dashboards, alerts, and telemetry from Grafana to Dynatrace, ensuring data consistency and performance visibility
• Design and configure telemetry ingestion pipelines using the Dynatrace toolset
• Develop and operationalize SLOs/SLIs and automated alerting frameworks aligned with business KPIs
• Deploy and fine-tune AI-driven anomaly detection and AIOps use cases to improve root-cause analysis and incident prevention
• Create the Order-ID Observability Dashboard for end-to-end visibility of order processing
• Collaborate with L2 and L3 support teams to extend observability coverage and enhance incident response workflows
• Integrate observability insights with ServiceNow and other ITSM tools for unified monitoring and ticket correlation
• Drive continuous improvement in MTTD, MTTR, and overall system resilience through proactive analysis and optimization
• Document observability architecture, dashboards, and operational runbooks in Confluence

Requirements

• 7+ years of experience in Site Reliability Engineering, Observability, or Monitoring roles
• Proven hands-on experience with Dynatrace (dashboards, Smartscape, Davis AI, alerting, tagging, SLOs)
• Solid understanding of AIOps platforms, event correlation, and anomaly detection concepts
• Familiarity with ServiceNow or similar ITSM systems for alert/ticket automation
• Experience building and maintaining observability in Azure environments
• Proficiency in scripting or automation (Python, PowerShell, or similar)
• Strong analytical, diagnostic, and problem-solving skills with attention to system reliability and performance
• English level of minimum B2 (Upper-Intermediate) for effective communication