12410 Servicenow Jobs - Page 15

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are seeking analyst level individuals with experience working in the field of cybersecurity and a desire to help organizations improve their operations to join our team and help run the ongoing security operations for RSM clients in a variety of industries and geographic locations. Successful candidates will have working knowledge in some or all these areas – IT operations, security monitoring, active directory, IP networking and various cloud technologies. Position and Key Responsibilities At RSM, analysts work with large and small companies in variety of industries. They develop strong working relationships with their peers within the security operations center (SOC) while learning their clients’ businesses and challenges facing their organizations. Analysts work as part of a broader team under the direction of more senior analysts, threat hunters, shift leads, intelligence analysts and SOC managers in support of multiple clients. Working in a mutually respectful team environment helps our analysts perform at their best and integrate their career with their personal life. You will have the opportunity to: Role Responsibilities: Investigate security incidents using SIEM tools, automation, and other cybersecurity technologies (i.e. ServiceNow, Stellar Cyber, Hyas Insight and DNS Protect, sentinel One, ELK Stack, Virus total, Shodan, NetFlow, Passive DNS, Silobreaker, Tenable.io, Hatching Triage Sandbox) Analyze, escalate, and assist in remediation of critical security incidents. Improve and challenge existing processes and procedures in a very agile and fast-paced information security environment serving multiple clients Process IDS alerts and identifying incidents and events in customer data. Setup and execution and analysis of vulnerability scans Perform advanced analysis and investigation into alerts as they are identified Performing initial basic malware analysis utilizing automated means (static and dynamic sandbox analysis or other available tools) Incident intake, ticket updates and reporting of cyber events and threat intelligence Understanding, identifying, and researching indicators of compromise (IOCs) from a variety of sources such as threat intelligence reports and feeds Writing incident reports, process documentation, and interact with clients as required Transcribe and implement atomic indicators into a monitoring environment. Consume policy documentation and determine applicability in a network. Work with protocols at layers 2 and higher in the OSI model, to include ARP TCP, UDP, ICMP, DNS, Telnet, SSH, HTTP, SSL, SNMP, SMTP, and other common protocols that use well-known ports. Develops the playbooks to respond and recovery from various attacks/incidents. Drives the automation efforts focused on the closing cases, responding to Cyber events and analyzing data required to enable efficient response activities. Processing of Cyber Threat Intel that is used across RSM detection platforms to understand and prepare for potential threats. Threat intel is heavily used across RSM platforms drive issue prioritization. Open to working shifts in a 24x7 operations environment. Qualifications and Experience: Minimum B.A. or B.S. degree or equivalent from an accredited university by the time employment commences or prior relevant military / law enforcement experience. Computer science, information technology, information systems management, or other similar degrees preferably with a focus on information security 3-5 years’ experience working in a security operations center, networking operations center or threat intelligence capacity. Possess at least one security industry certification such as CYSA+, Security+, CISSP, SANS GIAC (GSOC, GCIA, GMON, CGCDA) Knowledge of security standards and information security and compliance frameworks, controls, and best practices, including SSAE 16, SOC 2 and SOC3, OWASP Top 10, SANS, NIST Must have a naturally curious mindset and approach to solving problems. Basic understanding of cloud technologies and their operations Experience supporting various operating systems such as Windows/Linux Understanding of IP network protocols At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

We are seeking a Tech Operations Lead for our Technology – Business Management Office group, intended to provide decision support and analytics primarily focused on IT Asset Management. This position will support business decisions by providing accurate information on hardware and software assets deployed and used by the organization, and all assets are tracked to manage the financial, legal and compliance risks. Perform end-to-end lifecycle of hardware and software asset management processes, ensuring compliance with licensing terms and internal policies. Plan, monitor, and record software license and/or hardware assets to make sure they complied with vendor contracts in asset Management tools. Develop and enforce asset tagging, tracking and data reconciliation procedures while maintain the accurate inventory of all hardware assets using asset management tool. Design and deliver periodic and ad-hoc reports on asset utilization. Generated non-compliance reconciliation reports (weekly), Published monthly AMC and SLA reports &Managed daily machine and material records. Ensure proper hardware provisioning, deployment, maintenance, relocation and disposal aligned with company standards and lifecycle policies. Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System. Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB. Make sure all changes to the CIs and the CMS are controlled, audited are reported and CMS is up to date. Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own. Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB. Drive cost optimization strategies and identify opportunities for savings through effective license reuse, consolidation, and vendor negotiations. Onboard new software vendors for BAU Governance by collaborating with Procurement and Line of Business Operations teams to create a baseline inventory of entitlements and deployments. Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement. Ensure the data quality, audits of data and interfaces between the tools and provide reporting on the asset management configuration items. Gather data and report effectiveness of IT asset management processes using pre-defined KPIs/metrics. Assist stakeholders in solutions to business needs for hardware and software cascades and technology charge backs. Creation of process guidelines/documentation and procedures to mature the Ameriprise TI asset management area. Experience: 7+ years of experience in hardware asset management and Software Asset Management (SAM), including standards, purchasing, and lifecycle practices. Experience with license management tools such as Flexera FNMS and ServiceNow SAM and HAM pro is highly desirable. Configuration Management experience on document control, source code management, and Defect Management tools. Experience of working in a multi-site environment. Preferred Knowledge Knowledge of IT Asset Management tool like Service Now, Flexera, Aspera, iTunes (Discovery agents) etc. knowledge of Excel, Access and reporting tools is required. SAM Tool Operational knowledge and Certification is preferred. Strong knowledge of Excel, Access and reporting tools is required. Strong written & verbal communication skills with attention to detail. Independent problem-solving ability & handling complex analysis. Ability to manage multiple tasks & projects. Sound business knowledge (Preferably Tech business) and ability to apply it in analysis. Location : Gurugram/Noida Timings : 2.00 PM – 10.30 PM Cab Facility provided : Yes. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Job Description: Develops and implements technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. Develop proof of concepts architecture for application and automation initiatives. Drives new ideas and innovative solutions to resolve problems. Engages with other engineering teams to improve the lifecycle of services on our platforms. Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. RSM has an opportunity for a highly motivated DevOps Engineer who has a passion for orchestrating site resiliency and DevOps standards/technologies. You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure. You’ll be a leading member of a team who is responsible for the delivery and management of consumable technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios. Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes. You’ll be challenged to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services. You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members. Orchestrates legacy, public, and private cloud infrastructure utilizing automation while maintaining established change management procedures. Automate and accelerate the testing, release, and deployment cycles through authored scripts to automate configuration, and provisioning. Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. Develop and employ continuous delivery system practices via cloud services and infrastructure. Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. Monitors, scales, and optimizes distributed services in the cloud infrastructure. Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery Provides direct support of enterprise infrastructure including cloud computing solutions, Single Sign-On, IIS servers, load balancing, backups, and antivirus platforms. Orchestrates compute legacy environments. Configures and Integrates custom and 3rd party applications and add-ons. Regular review of alerts, logs, and performance. Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed. Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. Performs rotational on-call duty. EDUCATION/CERTIFICATIONS Preferred: Bachelor's degree in computer science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree. TECHNICAL SKILLS Microsoft Windows and Non-WinOS such as Linux Server administration. Troubleshooting of complex distributed environments. Management of Public Cloud Offerings (IaaS, SaaS, PaaS, O365, ADO). Advanced Scripting Skills (PowerShell, Terraform and other IaC languages). Ability to use/implement automation tools and IaC. Strong performance tuning experience. Microsoft Internet Information Server (IIS) and the basic operation of webites, application pools, IIS administration, ports, SSL certificates Citrix VDI administration 3rd Party Tools (Veeam, ServiceNow, WebEx, and MS SCOM) EXPERIENCE Strong knowledge of IT infrastructure, network and directory services required Experience in the following areas. 5+ years’ Administering Directory Services for MS Windows 2012-2019 3+ Experience with Public Cloud Solutions (Azure/AWS/Google) Managing/deploying secure certificates (SSL) IaC Technologies (Ansible, ADO, Pipelines, Git, Terraform, YAML) Managing infrastructure in a virtualized environment Experience in Orchestration and containerization using Kubernetes Identity Management SSO/MFA Agile Methodology Experience Experience with Site reliability engineering and ITIL framework LEADERSHIP/SOFT SKILLS Experience in team collaboration Excellent written and oral presentation skills Exceptional analytical and process development skills At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Note: Roles are posted at the lowest level of a band; however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (e.g., P1–P3, R1–R2, B1–B3, etc.) transfer at their current level, despite the level indicated on the job posting. At Lilly, our digital-first, automation-driven support model is at the heart of delivering exceptional IT services globally. As a Contact Centre Service Lead , you will play a pivotal role in managing frontline IT operations, ensuring high performance, and driving continuous improvement across our global support teams. This role is ideal for a dynamic leader who thrives in a fast-paced environment and is passionate about coaching teams, optimizing operations, and delivering outstanding user experiences. Key Responsibilities Operations & Execution Oversee real-time ticket volume, queue management, and staffing coverage to ensure service continuity. Monitor and act on key performance indicators such as CSAT, first-contact resolution, and average handle time. Collaborate with Workforce Management to ensure optimal scheduling and shift rotations. Team Leadership & Coaching Lead and manage a team of Tier 1 and Tier 1.5 IT support agents across multiple shifts and geographies. Provide regular coaching, feedback, and mentorship to foster individual and team growth. Conduct performance reviews and support career development pathways for team members. Cross-Functional Collaboration Partner with Automation and Knowledge Management teams to streamline workflows and eliminate friction points. Coordinate escalations with Tier 2 and Infrastructure teams to ensure timely and effective resolution. Support operational readiness for new tools, scripts, and technology releases. Reporting & Continuous Improvement Analyze service desk trends to identify training needs and process improvement opportunities. Drive global standardization of procedures and performance expectations. Conduct daily huddles and provide operational visibility to leadership. Tools & Technology Proficient in ITSM tools like ServiceNow Ensure accurate documentation and knowledge base updates. Leverage automation and AI tools to enhance service efficiency. Qualifications Bachelor’s degree in information technology or a related field (preferred). 8 + years of experience in IT support, with at least 2 years in a leadership or team lead capacity. Proven track record of managing performance and driving operational success in a global support environment. Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable. Skills & Expertise Strong leadership, communication, and conflict-resolution skills. Expertise in ServiceNow, workforce management tools, and agent performance monitoring platforms. Comfortable working across time zones and managing geographically distributed teams. Ability to build relationships, influence without authority, and drive operational improvements. Support transition and early life support for new services or business units. Understand and adapt to cultural and regulatory challenges. Preferred Skills Experience with ITIL practices and service management frameworks. Familiarity with automation tools and digital support technologies. High intellectual curiosity and a passion for continuous improvement and innovation. Experience in managing support operations in a hybrid or cloud-native environment. Additional Information Travel Requirement: 10–25% Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title: ServiceNow SIR Module Developer Job Summary: We are seeking a skilled ServiceNow SIR Module Developer to enhance and maintain our security incident response capabilities within the ServiceNow platform. The ideal candidate will have expertise in ServiceNow development, security operations, and automation of security workflows. Key Responsibilities: Develop, configure, and customize the ServiceNow Security Incident Response (SIR) module to meet business requirements. Implement automated workflows for security incident detection, response, and resolution. Integrate ServiceNow SIR with third-party security tools (SIEM, SOAR, threat intelligence platforms). Develop and maintain custom scripts using JavaScript and GlideScript. Ensure compliance with security best practices and regulatory requirements. Collaborate with security analysts and IT teams to optimize incident response processes. Perform ServiceNow upgrades, patching, and enhancements. Create and maintain technical documentation for configurations and workflows. Required Skills & Qualifications: ServiceNow intermediate-level developer (2-5 years) ServiceNow Security Operations modules ServiceNow scripting and Flow Designer/Workflow Editor experience ServiceNow ITIL Service Catalog ServiceNow Certified Developer Strong knowledge of ServiceNow Security Operations (SecOps), including SIR and Vulnerability Response modules. Proficiency in JavaScript, GlideScript, REST APIs, and SOAP web services. Experience with security automation and integrations. Excellent problem-solving and communication skills. Willing to work in night shift. Preferred Qualifications: Familiarity with ITIL processes and security frameworks (NIST, ISO 27001). EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Software Engineer Senior is a medium level to advanced level software developer with the ability to lead a team of up to 4 giving work assignments while meeting delivery dates and quality to meet budgets, milestones and deadlines for assigned projects. All of the primary responsibilities and skills are assumed. The person in this position is expected to attain mastery of RSM’s SDLC and knowing which SDLC activities and deliverables are required, scaling them to each project. They can resolve moderate to difficult problems, lead the resolution of those problems, while demonstrating expertise in a variety of technical concepts, practices, and procedures. The Software Engineer Senior is able to work independently while making sound decisions that move projects forward effectively. The Software Engineer Senior ensures team members are coached through their assignments and show growth at the end of each project. This role also arranges mentoring by other team members while taking ownership of skill growth of their project team and other projects. This role is expected to escalate issues to Director/Manager App Dev in a timely manner in order to prevent project delays and take ownership of estimating development effort for these projects. The incumbent must foster a team environment where all members are included in the solution and leadership is aware of all actions being taken. Their team includes other Senior Engineers, Software Engineers, Business Analysts, System Architects, and DBAs. One of the primary responsibilities is to provide L3 Support for the Firm’s applications, which includes timely response to Service Desk issues while managing our bug tracking tool during the course of development and assigning defects to team developers. Essential Duties Construction and unit testing of software on various platforms including, web, desktop, and client server. Uses available technologies to create reusable, extendable, and maintainable systems and components Analysis of existing systems, implementation of requirements and change requests into design deliverables Leadership of developers and sometimes others through project construction phase. Requires planning, delegation, and status with management. Able to see beyond the specific project and advise leadership of issues, risks, and more strategic methods to implement the project. Influences peers and networks well across the IT organization and into the Business organization Communication with project team members including assisting QA with testing of software, assist tech lead and project management with estimation, planning, and project status, and assistance with identifying project issues and risks Review, validation, and interpretation of business and non-functional requirements. Interaction with Business Analysts and Business contacts. Other duties as assigned EDUCATION Bachelor’s degree preferred in Computer programming, Information Systems or similar field TECHNICAL SKILLS Microsoft SQL Server, C#.NET, ASP.NET, Web development knowledge Knowledge of Java script and HTML, WEB Focus, SharePoint PowerBuilder, ServiceNow, Web Focus, Windows, networking, HTML, XML, MicroStrategy EXPERIENCE Usually 8 or more years of experience in the field or in a related area Familiarity with Windows, Client server, SharePoint and Web based development. Familiarity with Software Development Life Cycle PREFERRED REQUIREMENTS May function as performance advisor for staff and assist with their goal and development plan Training or experience in the accounting/auditing field Good understanding of accounting methodologies Strong attention to detail At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Expertise’s on UI builder, Export set’s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: He/She has 6+ years of experience on Service Now & BPM tools development. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Software Engineer Senior is a medium level to advanced level software developer with the ability to lead a team of up to 4 giving work assignments while meeting delivery dates and quality to meet budgets, milestones and deadlines for assigned projects. All of the primary responsibilities and skills are assumed. The person in this position is expected to attain mastery of RSM’s SDLC and knowing which SDLC activities and deliverables are required, scaling them to each project. They can resolve moderate to difficult problems, lead the resolution of those problems, while demonstrating expertise in a variety of technical concepts, practices, and procedures. The Software Engineer Senior is able to work independently while making sound decisions that move projects forward effectively. The Software Engineer Senior ensures team members are coached through their assignments and show growth at the end of each project. This role also arranges mentoring by other team members while taking ownership of skill growth of their project team and other projects. This role is expected to escalate issues to Director/Manager App Dev in a timely manner in order to prevent project delays and take ownership of estimating development effort for these projects. The incumbent must foster a team environment where all members are included in the solution and leadership is aware of all actions being taken. Their team includes other Senior Engineers, Software Engineers, Business Analysts, System Architects, and DBAs. One of the primary responsibilities is to provide L3 Support for the Firm’s applications, which includes timely response to Service Desk issues while managing our bug tracking tool during the course of development and assigning defects to team developers. Essential Duties Construction and unit testing of software on various platforms including, web, desktop, and client server. Uses available technologies to create reusable, extendable, and maintainable systems and components Analysis of existing systems, implementation of requirements and change requests into design deliverables Leadership of developers and sometimes others through project construction phase. Requires planning, delegation, and status with management. Able to see beyond the specific project and advise leadership of issues, risks, and more strategic methods to implement the project. Influences peers and networks well across the IT organization and into the Business organization Communication with project team members including assisting QA with testing of software, assist tech lead and project management with estimation, planning, and project status, and assistance with identifying project issues and risks Review, validation, and interpretation of business and non-functional requirements. Interaction with Business Analysts and Business contacts. Other duties as assigned EDUCATION Bachelor’s degree preferred in Computer programming, Information Systems or similar field TECHNICAL SKILLS Microsoft SQL Server, C#.NET, ASP.NET, Web development knowledge Knowledge of Java script and HTML, WEB Focus, SharePoint PowerBuilder, ServiceNow, Web Focus, Windows, networking, HTML, XML, MicroStrategy EXPERIENCE Usually 8 or more years of experience in the field or in a related area Familiarity with Windows, Client server, SharePoint and Web based development. Familiarity with Software Development Life Cycle PREFERRED REQUIREMENTS May function as performance advisor for staff and assist with their goal and development plan Training or experience in the accounting/auditing field Good understanding of accounting methodologies Strong attention to detail At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Monitor, Manage and Control the entire life Cycle of the Incident Establish and operate Governance Framework for SLA Governance and Performance related with Incident Management Develop Automated functions for Incident Management that is consumed for Faster Resolution by using tools like ServiceNow, Splunk based monitoring , Knowledge Management Establish continuous efficiency of the Event Management and ensure pro-active prevention of the incidents Be accountable for maintaining Compliance Posture for Incident Management Interlock with stakeholders (internal and external) to continuously improve Service Availability and Performance. Ensure there are SIP running to demonstrate continuous improvement Manage all the processes related with Services Ensure the Major Incident Management Resolution is owned and resolved end to end Be responsible for dashboards, reports proving an updated status Ensure the Incident Management are resolved on timely basis and raise risk in case of any inherent issue making them unavailable / partially available Ensure a proper artifact and records are maintained for incident resolution for the purpose of Root Cause Analysis and Problem Management KPI based monitoring to ensure ageing of the incident is under control Ensuring Customer Satisfaction with each incident resolution Manage an updated contact information system for Support including external parties, application owners, business owners and internal teams Should mentor for clear and effective communication for the Major Incident Management Team Work Experience: Significant IT experience in operations and system management. In-depth experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas. Ideally ITIL Certified Automation Tools for Dashboards, Reports Knowledge of ITSM Tools and ticketing tools preferably Service Now

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 1 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules – SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Essential Duties and Responsibilities: Managing and supervising support/development staff Stakeholder engagement, communication, and training Support customers across various time zones Working with cross-functional teams Providing on-call support Monitoring SLA and Act as escalation point Assessing problems Identifying and assessing technical solutions Troubleshooting and solving existing problems Managing enhancements using an Agile Framework. Basic Qualifications: Must Have Minimum 7 years of total IT experience Minimum 5 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA plus 1 mainline certification Good to have ITIL Foundations v3 certified, v4 preferred. ServiceNow Certifications – CAD, CIS-ITSM, CIS-SPM, CIS-CSM At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. About The Role As a Product Support Specialist, you will be the first responder to customer queries across channels. You’ll troubleshoot issues, guide users across the platform, and ensure high-quality resolutions, while helping us scale support via documentation and automation. This is a customer-facing, high-empathy, fast-response role, ideal for someone who thrives under pressure, loves problem-solving, and finds satisfaction in helping users succeed. You’ll be accountable to our support team charter, upholding high standards for communication, responsiveness, documentation, and collaboration. The success metrics of this role are - Response Time, Time to Resolution, CSAT, Number of Tickets Resolved, Knowledge Base Contribution WHAT YOU WILL DO 1. Tactical Support & Troubleshooting Respond to real-time customer queries through Pylon chat, support tickets, or Slack channels, with a first response time under 10 minutes Identify, diagnose, and resolve issues related to event setup, platform navigation, and integrations Proactively investigate issues using internal tools like LogRocket and Metabase Collaborate with Product, Engineering, or Customer Success Engineers (CSEs) to resolve customer issues 2. Platform Navigation & Guidance Help users locate the right modules and tools within the platform Explain workflows, dependencies, and integrations simply and clearly Use screen recordings, screenshots, and visual walkthroughs to aid understanding Offer live support via Google Meet when needed 3. Support Process Optimisation Maintain accurate and complete logs of tickets, including summaries, investigation steps, tools checked, and updates Keep ticket statuses current in Pylon Identify recurring issues and contribute to playbooks, SOPs, or escalation workflows Raise bugs and feature requests following our documented process 4. Self-Service Knowledge Base Create and update help center articles, internal troubleshooting guides, and FAQs Contribute to ticket deflection through educational content and short videos Work with Enablement to proactively convert common questions into self-serve resources 5. Cross-functional Collaboration Enablement : Route onboarding issues or walkthrough needs when outside support scope Engineering : Coordinate on edge-case bugs and root cause analysis Product : Provide feedback on UI/UX friction and emerging themes CSMs : Align on escalated customers and resolution plans, and track customer sentiment 6. Communication & Documentation Expectations Communicate clearly, concisely, and empathetically in every interaction Set expectations with customers and follow up proactively Avoid internal jargon and use customer-friendly language Confirm resolution before closing tickets and ask if there’s anything else the customer needs Document tickets thoroughly with all relevant steps, findings, internal links, and escalations Requirements 1–3 years in a SaaS support, helpdesk, or customer experience role Strong written communication; ability to explain complex issues simply Familiarity with customer support ticketing tools Calm under pressure, with a high degree of empathy and accountability Prior experience with event platforms or technical troubleshooting is a plus WHY YOU WANT TO WORK HERE Competitive compensation Employee Friendly ESOPs Remote Working Flexible Leave Program Home Workstation Setup A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Note: Roles are posted at the lowest level of a band; however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (e.g., P1–P3, R1–R2, B1–B3, etc.) transfer at their current level, despite the level indicated on the job posting. At Lilly, our commitment to a digital-first, automation-driven support model is transforming the way we deliver IT services. As Contact Centre IT Support Specialist , you will be a key frontline contributor, resolving a wide range of technical issues and enhancing the user experience through intelligent tools and proactive support. This role is ideal for individuals who are passionate about technology, customer service, and continuous improvement. Key Responsibilities IT Support & Troubleshooting Act as the first point of contact for IT-related issues via chat and phone support. Diagnose and resolve device, application, and access-related problems using remote desktop tools. Leverage endpoint management platforms to perform real-time diagnostics and issue resolution. Automation & Self-Service Enablement Guide users to resolution through AI chatbot and other self-help channels. Promote adoption of AI-powered workflows to reduce avoidable contacts and improve efficiency. Document troubleshooting steps and identify gaps in knowledge base content. Ticketing & Documentation Create and manage tickets in ServiceNow with complete issue context and configuration item linkage. Collaborate with escalation teams to ensure smooth ticket handoff and timely resolution. Maintain ticket hygiene and ensure accuracy of support data. Experience Monitoring & Trend Identification Use endpoint tools and chatbot transcripts to identify recurring issues and service improvement opportunities. Contribute to feedback loops that inform automation, knowledge base updates, and process enhancements. Qualifications Bachelor’s degree in computer science, Information Systems, or a related technical field (preferred). 1–2 years of experience in IT support or service desk roles in a corporate or global environment. Working knowledge of ITSM platforms (e.g., ServiceNow), remote desktop tools, and end-user support technologies. Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable. Skills & Expertise Strong communication, troubleshooting, and problem-solving skills. Familiarity with enterprise systems such as Windows, macOS, VPN, Office 365, and ServiceNow. Ability to navigate digital tools, automation flows, and remote support platforms. Certifications such as CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator are a plus. Cultural awareness and sensitivity to provide inclusive and empathetic support across diverse regions. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role : Reporting to an Operations Manager, this position is critical in monitoring and supporting WBD’s Global Network and Infrastructure platforms. Ensuring tickets and issues are escalated accordingly and the Major Incident outage process is followed to ensure speedy communication to our internal teams/executives and customer services teams. Highlights of the roles The position is part of a unified technical operations team that will consist of members from multiple disciplines to form a team capable of providing monitoring and support to all WBD technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the globe. This exciting new role has the scope for you to learn and progress into more technical roles within the Technology & Operations teams. Working as part of a team of Tier 1 and Tier 2 operators in our Krakow or Hyderabad locations, the role is responsible for monitoring and providing 1st line (Tier 1) support of WBD’s network, infrastructure and digital services across multiple offices and production centers globally. This role operates on a hybrid model, meaning postholders are expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365. Your Role Accountabilities: Monitoring all our production network and platforms real time using systems such as Pager Duty, SolarWinds, Service Now, etc. Where possible, resolving issues at the frontline or escalating to the Tier 2/3 engineers and 3rd party providers. Writing of outage notifications and raising, and managing tickets in ServiceNow, following WBD’s Incident Management process. Checking whether changes have impacted the service and advising others accordingly. Ensuring that requests are handled in a timely manner. Maintain Knowledge Base(s) and writing of processes where necessary to help and aid others in the future. Ensure detailed shift handover among colleagues. Provide support to the Operations Manager in the management of high priority outages as needed, providing stakeholder communications at agreed intervals until resolution of the issue with root cause determined. Coordinate with vendors and 3rd party suppliers on relevant issue reporting/resolution, post-incident reports, onboardings, service reviews, and system migrations/deployments. Qualifications & Experiences: The candidate must have the right to work in India to participate in the recruitment process. Flexibility to work early morning, evening, weekend, and overnight shifts. 1+ years providing administrative, troubleshooting, and technical support in a technology department. Experience working with Active Directory. Experience using ServiceNow, PagerDuty, or another similar Service Management tool. Basic knowledge of Networking, Linux, and/or Virtualization is a must. Works well under pressure. Excellent interpersonal skills. Able to communicate technical matters to technical and non-technical audiences. Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements. Excellent English written and verbal communication skills How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM’s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers. The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the GOC Analyst must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs. The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM’s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers. The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the GOC Analyst must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs. Continuously monitor servers, networks, LAN/WAN infrastructure, SD-WAN appliances, and other critical components using tools like SCOM, SolarWinds and Orion to detect anomalies, outages, and performance issues Respond promptly to alerts by troubleshooting server, network, and application issues, executing scripts if needed, and resolving or escalating incidents on a priority basis Manage support tickets through the ticketing system (ServiceNow), ensuring accurate tracking, SLA compliance, and the creation of runbooks, knowledge base articles, and incident documentation Escalate complex issues to senior engineers or specialized teams and coordinate with carriers, vendors, and service providers to resolve LAN/WAN-related incidents Work with cross-functional teams to resolve infrastructure issues and communicate with customers, end-users, and local technicians to provide updates and gather relevant information. Generate regular reports on system health, incidents, and performance trends while identifying recurring issues and recommending preventive measures Participate in scheduled maintenance, patch management, and upgrades, performing basic system administration tasks and executing troubleshooting scripts as needed Contribute to process optimization by ensuring alignment with ITIL standards and implementing best practices for incident and problem management. EDUCATION Professional Full-time Degree & Bachelor’s Degree in a related field is required. TECHNICAL SKILLS Proficient in using tools like SCOM, SolarWinds and Orion to monitor servers, network infrastructure, SD-WAN appliances, and LAN/WAN systems for performance and stability. Experienced in diagnosing and resolving server, network, and application issues through initial troubleshooting, executing scripts, and managing alerts efficiently. Skilled in managing and tracking support tickets through platforms like ServiceNow, ensuring SLA compliance and maintaining detailed documentation for each incident. Able to escalate complex issues to senior engineers while coordinating with vendors, service providers, and carriers for timely incident resolution. Competent in generating system health reports and documenting incidents, runbooks, knowledge base articles, and shift handover reports to ensure Note: This is a work from office job, candidate need work all 5 days from office in rotational Shift. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Dear Candidate, Kindly find the below Job description. Location - Chennai, Noida and Bangalore Developer Requirements ( System Engineer) Sr. ServiceNow Developer in Support of ServiceNow Platform ( 7+ years ) Work with BA's and stakeholders to understand and recommend solutions to meet business requirements Develop new and update existing workflows, forms, integrations, reports, dashboards and process automation Tool capability requires use of modern development tools and techniques including; ServiceNow Workflow, Flow Designer, Integration HUB, REST API, JavaScript and other web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML), catalog builder Qualifications: Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3 to 5 years of ServiceNow development for a large company utilizing ITSM, ITOM, SPM, CMDB and SecOps. Experience building ServiceNow reports and dashboards. In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML) Certifications - Preferred Certified as ServiceNow – System Administrator (CSA) Certified as ServiceNow – Application Developer (CAD)

We are looking for a dynamic and experienced HR Systems Administrator to join our Global HR Systems team. In this role, you will provide technical expertise and oversight for Workday, Cornerstone LMS, HR ServiceNow, and other HR Systems. Your primary responsibilities will include maintaining and enhancing Workday modules and other HR Systems, consulting with business stakeholders to identify requirements, designing and implementing solutions, and providing functional and systematic support for complex system issues. You will focus on continuous improvement of system processes to drive efficiencies, reduce risk and support a superior employee experience. Key Responsibilities Product Management and Expertise : Serve as the Product Manager and subject matter expert for key Workday modules. Partner with HR Systems Leadership, HR Centers of Excellence, and Technology teams to develop a common roadmap for continuous system improvements in support of ongoing business needs. System Maintenance and Enhancement : Maintain, monitor, and enhance the technical and functional aspects of Workday and other HR Systems as needed. This includes managing integration points with vendors or other internal systems. Stakeholder Collaboration : Partner with HR Systems leadership, HR COE, and other stakeholders to review and prioritize system enhancement requests. Identify and clarify business requirements, create functional specifications, and configure business processes. Consult with partners to align on the best solutions to meet requirements. Create and execute test scenarios to ensure successful implementation of new functionality. Collaborate with the business and Technology teams to review and test applicable system integrations and functionality. Issue Resolution and Risk Management : Troubleshoot issues using technical expertise and propose creative system solutions to solve complex system issues quickly. Proactively evaluate potential risks and issues to identify opportunities or gaps, create solutions, and lead the implementation of changes to improve system performance. Stay up to date on HR System releases, fixes, and best practices. Training and Mentorship : Provide coaching to other HR Systems team members in specific areas of expertise through knowledge sharing and mentorship. Partner with internal HR COE teams to communicate changes for updates and releases to ensure a superior user experience. Required Qualifications 5+ years of Workday system configuration experience in at least 2 modules (HCM, Payroll, Benefits, etc.). 3+ years in core HR processes (e.g., payroll, tax, benefits, recruiting). Strong consultative skills; proven ability to translate business needs into HR system design and configuration. Experience with test case development and execution. Success in implementing system enhancements that deliver measurable results. Strong analytical skills with high accuracy in a fast-paced environment. Excellent documentation skills for clear configuration notes and test cases. Strong critical thinking and situational decision-making abilities. Effective both independently and in team settings within dynamic environments. Post-implementation support experience. Preferred Qualifications Experience with HR systems like HR ServiceNow, Cornerstone, STAR Compliance, or other cloud-based/SaaS platforms. Workday Pro Certification Strong written and verbal communication skills for interacting with leaders and partners. Proven ability to manage multiple projects in various roles. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Human Capital

The Global Manager, Tools and Automation is responsible for leading and managing the Global members of,tools and automation team to support the overall IT strategy of AHEAD Managed Services. This role focuses on overseeing the development, delivery, and optimization of IT tools and automation solutions to enhance service delivery and operational efficiency. As a member of the Managed Services Strategy and Governance Team, this role will work closely with other leadership team members to ensure the successful implementation of platform initiatives and tools that align with customer requirements and AHEAD’s business objectives. The Global Manager will also collaborate with cross-functional teams, both internal and external, to ensure tools and automation processes meet service level requirements and drive continuous improvement in IT operations. Responsibilities Strategic Planning Contribute to the development and implementation of tools and automation strategies that align with Managed Services goals and objectives. Collaborate with senior management and other stakeholders to ensure global tools and automation initiatives meet operational and business needs. Identify opportunities for automation and process optimization in collaboration with the global team. Global Team Leadership Provide leadership and direct management to global team members responsible for tools and automation initiatives. Support career development, mentoring, and performance management for the global team. Foster a collaborative and innovative work environment among global team members, encouraging continuous learning and improvement. Act as a primary point of contact for the global tools and automation team, ensuring alignment with organizational priorities. Operational Excellence Oversee the delivery, implementation, and maintenance of tools and automation solutions managed by the global team. Monitor and analyze global tools and automation processes to identify areas for optimization and improvement. Ensure adherence to best practices, processes, and relevant frameworks (e.g., ITIL) for tools and automation activities. Coordinate with regional teams to ensure global tools and automation efforts are effectively integrated into broader IT operations. Risk Management and Compliance Work with Managed Services Compliance Leadership to mitigate risks associated with global tools and automation systems. Ensure global tools and automation solutions comply with regulatory, security, and data privacy requirements. Collaborate with compliance teams to maintain alignment with organizational standards and policies. Communication and Collaboration Act as a liaison between the global tools and automation team, internal stakeholders, and customers to ensure alignment with business needs and expectations. Facilitate effective communication and collaboration between global and regional teams to support the successful delivery of tools and automation initiatives. Provide regular updates to leadership and stakeholders on the progress of global tools and automation initiatives. Budget and Resource Management Monitor resource allocation and performance of the global team to ensure efficient use of resources and delivery of projects on time. Identify opportunities for cost savings and efficiency improvements within the scope of global tools and automation activities. Support leadership in tracking expenses and aligning resource needs with project priorities. Required Experience 7+ years of experience in IT operations or IT Managed Services, with at least 3 + years in a leadership or management role focused on IT tools, automation, or process optimization. Experience planning and managing IT processes or teams in a customer-focused and metrics-driven environment. Knowledge of IT automation technologies, tools, and methodologies, with experience in scripting, system integration, or process automation (e.g., PowerShell, Python, Ansible, or similar). Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management) and their application to tools and automation initiatives. Strong strategic thinking skills, with the ability to translate business requirements into innovative IT tools and automation solutions. Exceptional communication skills, with the ability to effectively engage with customers, internal stakeholders, and leadership teams in both written and verbal formats. Experience in risk management, audit compliance, and security best practices as they relate to IT tools and automation. Proven organizational skills, with attention to detail and the ability to manage multiple projects or priorities simultaneously. Demonstrated ability to collaborate with global teams and build relationships across diverse geographies. Experience working with IT Service Management (ITSM) tools such as ServiceNow, SolarWinds, or similar platforms is a plus.

Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Equality, diversity, and inclusion are at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. Job Description Are you an experienced payroll professional with international experience? Do you thrive in a dynamic environment where complex challenges are balanced with flexibility and support? Are you excited about being the key link between a company and its outsourced payroll vendor? If this sounds like you, or you're curious to learn more this could be the perfect opportunity. Join the payroll team in our Global HR operations function as our new Senior Payroll Specialist and help us deliver payroll excellence while contributing to Ramboll’s vision for a sustainable future. Click the Apply button to submit your application. Your new role As a Senior Payroll Specialist, you will be a key enabler of accurate, compliant, and timely pay for employees across multiple countries, with a primary focus on India and the APAC region. In this role, you’ll combine deep operational expertise with strategic insight to support compliance, elevate employee experience, and strengthen our employer brand. What will you do: Own end-to-end payroll processing for multiple countries with a primary focus on India and the APAC region while also supporting other regions as needed. Collaborate with external payroll providers to manage processing timelines, audits, and issue resolution Maintain and reconcile payroll data across systems to ensure integrity and accuracy Support payroll transformation and implementation projects, including automation and vendor integration initiatives Interpret and apply statutory regulations related to tax, social security, and labor compliance across regions Act as a key escalation point for complex payroll issues; mentor junior team members as needed Liaise with internal partners in Audit, Finance, HR, and Compliance to meet reporting and control requirements Ensure adherence to global SOPs and participate in continuous improvement of payroll processes Contribute to payroll process enhancements by identifying inefficiencies and recommending improvements Your starting point for constant growth From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: 5–7 years of payroll processing experience in a multi-country environment, with a strong focus on India and APAC region. Deep knowledge of payroll regulations, tax laws, and statutory compliance across India and APAC countries. Familiarity with payroll practices in other regions would be an added advantage Proficiency in systems like Workday. Hands-on experience with ServiceNow for payroll query management and routing Strong data accuracy, analytical thinking, and attention to detail Advanced Excel skills and confidence working with the full Microsoft Office Suite Proven ability to collaborate effectively across functions and levels within a global matrix environment A proactive, solution-oriented mindset with a strong willingness to learn and contribute beyond core responsibilities A high sense of ownership, adaptability, and eagerness to grow in a fast-evolving global payroll landscape Additional Information At Ramboll, we are committed to creating an inclusive, purpose-driven workplace where you can grow, thrive, and make an impact. As a foundation-owned company, we reinvest in our people and support long-term thinking. Joining a global HR operations team that supports a global, growing company and plays an integral role in end-to-end employee lifecycle processes. A strong commitment to your personal and professional development Leaders guided by our Leadership Principles, fostering growth and trust A culture that values and celebrates the unique person you are Hybrid work culture that values well-being and work-life balance The long-term thinking of a foundation-owned company with sustainability at its core Access to global projects and international collaboration Learning and development opportunities, including LinkedIn Learning Mental health support and flexible, hybrid work arrangements A supportive culture focused on wellbeing, sustainability, and innovation Ramboll in India Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. JOB SUMMARY This position is eligible for remote work in one of the following states: Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK. Job Summary: Seeking a highly skilled leader with expertise in software asset management, procurement, and contractual knowledge. This role will lead high-value negotiations with software & hardware vendors as well as manage and oversee aspects of IT Business Services including vendor relations, software asset management and contracts. Essential Functions and Responsibilities: Develop and maintain relationships with IT vendors and providers Lead complex negotiations with software vendors, service providers, and hardware suppliers to secure favorable terms and pricing Develop, maintain and communicate corporate policies and procedures to ensure controls are in place to manage contracts and software Ensure contracts meet internal compliance, financial goals, and risk management requirements to mitigate risk Develop strategies for cost savings and contract optimization while maintaining service quality Manage the software asset management (SAM) program to ensure compliance with licensing agreements. Be the subject matter expert for these products to ensure complete understanding of rights and benefits to maximize value Understand software asset management (SAM) best practices and integrate into contract negotiations Oversee software asset management lifecycle to ensure proper and accurate identification and tracking Oversee the efficiency and accuracy of maintenance records for all IT assets. Ensure this information is shared and communicated to the appropriate support teams Act as the point of contact for internal and external software audits, ensuring transparency and accurate reporting Education: Bachelor's Degree in Information Systems, other related field or equivalent job experience in the following areas: business services, contract management, negotiations, software asset management Qualifications and Experience: Experience managing a team, including recruiting, retaining and developing employees Experience managing O&M and capital budgets required Experience understanding complex software licensing agreements required Experience negotiating large contracts with IT providers required Experience with internal and external audits and ensuring compliance required Knowledge, Skills and Abilities: Ability to: to explain complex software licensing benefits and restrictions to other IT managers and leaders Ability to: communicate and/or exchange information or verbal instructions and conduct oral presentations Ability to: understand acquisitions and divestures relating to software contract consolidation or separation Familiarity with ServiceNow, Icertis, and Ariba for contract and asset management Licenses and Certifications None required Strength Factor Rating - Physical Demands/Requirements Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Strength Factor Description - Physical Demands/Requirements Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally) Walking: Moving about on foot (Frequently) Sitting: Remaining in a seated position (Constantly) Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally) Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally) Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally) Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally) Climbing: Ladders, Stairs (Occasionally) Balancing: Maintaining body equilibrium to prevent falling (Occasionally) Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally) Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally) Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally) Crawling: Moving about on the hands and arms in any direction (Occasionally) Reaching: Extending hands and arms in any direction (Constantly) Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly) Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly) Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly) Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently) Hearing: Perceiving the nature of sound by the ear (Frequently) Tasting/Smelling: (Occasionally) Near Vision: Clarity of vision at 20 inches or less (Constantly) Far Vision: Clarity of vision at 20 feet for more (Frequently) Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently) Vision: Color - The ability to identify and distinguish colors (Constantly) Working Conditions/Environment Employee is subject to inside environmental conditions Working Conditions Well lighted, climate controlled areas (Constantly) Frequent repetitive motion (Constantly) CRT (Computer Monitor(s)) (Constantly) Travel Travel to plant, office facilities and other job sites required Driving Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK. ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547. Expected Salary Range $128,000.00 - $192,000.00

Job Description Role Overview: We're seeking a Manager of Customer Support Automation and AI Quality to monitor, analyze and optimize the performance of our automated customer support systems. This individual contributor role combines quality assurance expertise with cutting-edge AI tools to ensure exceptional customer experiences across all support channels. This is an excellent opportunity for someone with support operations background who wants hands-on experience with production AI systems in a customer support environment. Team Overview: Chegg’s Customer Care Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities Create and refine AI classifiers and text analytics models within quality assurance platforms like Maestro QA to categorize and monitor support transcripts Monitor, maintain, and optimize automated chatbot responses powered by LLM and generative AI technology for accuracy and helpfulness Work within customer service platforms like Gladly to define and optimize workflow rules and engineer LLM prompts to ensure the quality of automated responses Generate weekly and monthly automation performance reports and dashboards using text analytics to provide actionable insights to support leadership Create real-time dashboards and visualizations to communicate quality trends and improvement opportunities Analyze support conversation data to identify trends, gaps, and areas for improvement Collaborate with customer support teams to understand pain points and translate them into AI improvements Document AI system configurations, training processes, and performance metrics Assist in troubleshooting AI system issues and implementing fixes Required Bachelor’s degree (BTech/BE/BSc) in Computer Science, Data Science, Electronics, or related technical field 3-5 years of experience in customer support operations, quality assurance, or related analytics role with exposure to AI tools or chatbot technologies Experience or demonstrated interest in prompt engineering, and AI/ML tools Proficiency with SQL and data visualization tools Basic understanding of customer support metrics and quality frameworks Excellent communication skills to work cross-functionally with technical and non-technical teams Strong analytical mindset with problem-solving abilities Ability to work independently and manage priorities in a fast-paced environment Excellent English communication skills (written and verbal) Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience Experience with any customer support, quality assurance and text analytics tool (Gladly, Maestro, Zendesk, Freshdesk, ServiceNow or equivalent platforms) Familiarity with Python, NLP, text analytics, or machine learning concepts Previous experience in customer service or support operations Familiarity with natural language processing and text analytics Keywords for Search Customer Support Quality Assurance, AI Operations, LLM Prompt Engineering, Customer Experience Analytics, Support Automation, Quality Monitoring, Conversational AI, Customer Care Analytics, Workforce Management, Agent Coaching, Performance Optimization Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Chegg Skills: https://www.chegg.com/skills Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

1 Opening Gurgaon Role description Role Purpose: Responsible for a specific part of the manufacturing process and operates specific machinery while maintaining the desired levels of quality, safety and reliability Key Accountabilities: Diploma Holder with 0-2 years of experience Preferred Experience and Qualification: Manufacture the specialty cables through the various component processes including colouring, buffering, stranding and sheathing Adjust and correct machine set-ups to provide the right finish, packing and eliminate product defects Follows values of Sterlite along with practicing continual improvement Skills Service Desk Engineer Experience: 1-3 Yrs Location : Gurgaon Job Mode: WFO ( 5 Days) Primary Skills: Bachelor's degree in computer science, Information Technology, or a related field. Proven experience in a service desk or IT support role, preferably in a 24x7 environment. Strong understanding of IT infrastructure, including networks, servers, and desktop systems. Excellent problem-solving and communication skills. Ability to work under pressure and handle multiple tasks simultaneously. Willingness to work in rotational shifts, including nights, weekends, and public holidays. Familiarity with IT service management (ITSM) tools, such as ServiceNow, Symphony Summit, or similar. Certifications like ITIL, CompTIA A+, or equivalent are a plus. Knowledge of multiple languages is an advantage, especially in regions supported. Good to have Skills: ITIL4, MS office certification Understanding of Agile methodologies Experience & Education: Minimum Qualifications & Critical Exposure to Perform the Job at the Optimum Level 10+2+3 Years of regular academic completion 1 -3 years of relevant work experience in Service Desk support/BPO/BPS Strong analytical and problem-solving skills, Quick learner who is self-driven and has a passion to excel Must be a team player Excellent written and verbal communication skills, effectively able to communicate with user base across geographically diverse areas BPO/BPS candidates with required skills can also apply Must be OK to work in Night Shif (Rotational) About STL and STL Digital About STL - STL is a leading global optical and digital solutions company providing advanced offerings to build 5G, Rural, FTTx, Enterprise and Data Centre networks. About STL Digital - STL Digital, a wholly owned subsidiary of STL, is a global IT services and consulting company dedicated to delivering exceptional digital transformation experiences for enterprises with a comprehensive portfolio of services, including product engineering, cloud and cyber security, data and AI, and enterprise SaaS.

Req ID: 336376 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow Integration Developer to join our team in Delhi, Delhi (IN-DL), India (IN). ServiceNow Integration Developer Experience: Overall 4+ years ServiceNow: 2+ Years Modules managed in ServiceNow: Should have fair idea about all ITSM modules with good hands-on experience in at least below. 1. Incident Management 2. Change Management 3. Problem Management 4. Request Management 5. Configuration Management 6. Knowledge Management 7. Agent & NOW Mobile app customization Additional modules (good knowledge if not working experience) 1. AMDB 2. Release Management 3. Survey Management 4. Agile 2.0 5. Virtual Agent 6. Artificial Intelligence 7. Machine Learning 8. Agent Workspace 9. Walk-up experience Key Areas: 1. Strong in Integrations in ServiceNow. Should have done H2H Integrations (ITSM tool to ITSM tool bi-directional), Tools Integrations (e.g. Splunk, Netcool, SNOW CMDB, SolarWinds, TrueSight etc.) 2. Should have done/managed instance upgrades 3. Should have good experience working on Domain Separated instance 4. Should have interacted with ServiceNow via HI on case-by-case basis Components worked on: 1. Workflows 2. Flow designer 3. Service Portal 4. Integration Hub 5. Basic ones like Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, ACLs etc. Minimum Certifications: 1. ServiceNow Admin 2. Certified Application Developer 3. ITIL Foundation About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description Role Overview: We're seeking a Manager of Customer Support Automation and AI Quality to monitor, analyze and optimize the performance of our automated customer support systems. This individual contributor role combines quality assurance expertise with cutting-edge AI tools to ensure exceptional customer experiences across all support channels. This is an excellent opportunity for someone with support operations background who wants hands-on experience with production AI systems in a customer support environment. Team Overview: Chegg’s Customer Care Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities: Create and refine AI classifiers and text analytics models within quality assurance platforms like Maestro QA to categorize and monitor support transcripts Monitor, maintain, and optimize automated chatbot responses powered by LLM and generative AI technology for accuracy and helpfulness Work within customer service platforms like Gladly to define and optimize workflow rules and engineer LLM prompts to ensure the quality of automated responses Generate weekly and monthly automation performance reports and dashboards using text analytics to provide actionable insights to support leadership Create real-time dashboards and visualizations to communicate quality trends and improvement opportunities Analyze support conversation data to identify trends, gaps, and areas for improvement Collaborate with customer support teams to understand pain points and translate them into AI improvements Document AI system configurations, training processes, and performance metrics Assist in troubleshooting AI system issues and implementing fixes Required: Bachelor’s degree (BTech/BE/BSc) in Computer Science, Data Science, Electronics, or related technical field 3-5 years of experience in customer support operations, quality assurance, or related analytics role with exposure to AI tools or chatbot technologies Experience or demonstrated interest in prompt engineering, and AI/ML tools Proficiency with SQL and data visualization tools Basic understanding of customer support metrics and quality frameworks Excellent communication skills to work cross-functionally with technical and non-technical teams Strong analytical mindset with problem-solving abilities Ability to work independently and manage priorities in a fast-paced environment Excellent English communication skills (written and verbal) Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience: Experience with any customer support, quality assurance and text analytics tool (Gladly, Maestro, Zendesk, Freshdesk, ServiceNow or equivalent platforms) Familiarity with Python, NLP, text analytics, or machine learning concepts Previous experience in customer service or support operations Familiarity with natural language processing and text analytics Keywords for Search Customer Support Quality Assurance, AI Operations, LLM Prompt Engineering, Customer Experience Analytics, Support Automation, Quality Monitoring, Conversational AI, Customer Care Analytics, Workforce Management, Agent Coaching, Performance Optimization Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.