TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for Technical Service Desk Experience Range: - 3 to 6 Yrs Job Locations : Bangalore Job Summary: We are seeking a skilled and customer-focused Technical Service Desk with excellent communication to provide first-line support for IT-related issues, with a strong emphasis on Active Directory, SAP, Windows OS, Microsoft Office and Remote Desktop Protocol (RDP). Job Description Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Troubleshoot and resolve issues related to: *Active Directory (user account management, group policies, password resets) *SAP (basic user support, login/access issues, ticket escalation) *Windows OS (installation, configuration, performance issues) *Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) *Network connectivity Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow). Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the user. Assist with offboarding processes including account setup and software provisioning. Maintain documentation of common issues and solutions in the knowledge base. Ensure compliance with IT policies and security standards. Should have good knowledge of Incident/Request management. Should be ready to work from office with rotational shift (including night shift). Minimum Qualification 15 years of full time education. Show more Show less

Job Overview We are seeking a highly motivated and detail-oriented Project Manager to lead and oversee various projects within our organization. The ideal candidate will possess strong leadership skills, a comprehensive understanding of project management methodologies, and the ability to drive projects to successful completion. This role requires effective communication with stakeholders, ensuring that project goals are met on time and within scope. Responsibilities Develop and manage project plans, including timelines, resources, and budgets. Coordinate cross-functional teams to ensure project milestones are achieved. Utilize methodologies such as Waterfall and Lean Six Sigma for process improvement. Conduct regular project status meetings and provide updates to stakeholders. Implement process mapping techniques to streamline workflows. Manage contracts and vendor relationships as necessary for project execution. Utilize tools such as Salesforce, Workday, and ServiceNow for project tracking and reporting. Identify risks and develop mitigation strategies throughout the project lifecycle. Ensure compliance with organizational standards and best practices in program management. Requirements Proven experience as a Project Manager or similar role in a relevant industry. Strong knowledge of project engineering principles and practices. Familiarity with project planning tools and software. Excellent organizational skills with the ability to manage multiple projects simultaneously. Strong analytical skills with attention to detail. Effective communication skills, both written and verbal. Certification in Project Management (PMP or equivalent) is preferred but not required. Experience with Lean Six Sigma methodologies is a plus. Knowledge of Salesforce, Workday, ServiceNow, or similar platforms is advantageous. Join our team as a Project Manager where you can make an impact by leading innovative projects that drive success within our organization. Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. About the Role This isn’t just an internship. It’s your launchpad to becoming a GTM Engineer. Six months ago, “GTM Engineering” was a buzzword. Today, it’s one of the most in-demand roles in B2B. GTM Engineers sit at the intersection of strategy, ops, and automation– solving high-impact problems using tech and AI. This internship is built to get you there. WHAT YOU WILL DO You’ll work closely with Sales, Marketing, and Customer Success teams to identify broken processes and fix them – not with meetings, but with automation. Think of yourself as a systems builder, a workflow architect, and a force multiplier. Diagnose operational inefficiencies across the GTM org Build and automate workflows using ChatGPT, Gemini, Zapier, Make.com, Airtable, or APIs Support key programs like lead routing, business development, customer onboarding, and internal reporting Design internal dashboards, bots, scripts, or utilities to streamline execution Document your builds and turn them into repeatable playbooks for scale Contribute to internal GTM experiments, and bring new automation ideas to life Requirement We don’t expect you to have years of experience, but we want you to be obsessed with figuring things out, fast. You’ve built or hacked workflows using AI tools or no-code/low-code platforms You’re naturally curious about business systems and how tech can improve them You’re comfortable working in ambiguity and thrive when learning something new You love solving messy, unstructured problems Strong communicator – written and verbal WHAT'S THERE FOR YOU Direct mentorship from the CEO’s office , with a front-row seat to GTM strategy, RevOps, and growth execution Exposure to real-world projects that go beyond decks and docs – you’ll build things that teams actually use A tangible portfolio of AI/automation projects Freedom to experiment, fail, learn, and iterate A clear path to a full-time GTM Engineer role based on performance This is for the builder who sees AI not just as a tool – but as a new language for business. If that’s you, we want to work with you. Why You Want To Work Here Opportunity to convert to a Full-Time Role, based on performance and organisational requirements after the end of the internship tenure. A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup Competitive Stipend Work on AI-first features in an event-tech startup with global customers Thrive in a remote-first, empowering culture fueled by ownership and trust

Job Family User Support (India) Travel Required None Clearance Required None What You Will Do Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills Essential Job Functions Be a Microsoft Teams and Collaboration evangelist for Logitech, Microsoft Teams and other Collaboration technologies. Provide training sessions to demonstrate and teach users how to use the full spectrum of Logitech equipment. Communicate collaboration technology in an engaging and “storytelling” type manner. Operate, maintain, troubleshoot, and upgrade video conferencing equipment. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis for failed cases. Conduct daily A/V equipment audits and maintain accurate records. Follow defined processes and ensure that the processes are adhered to by the team. Build relationships with internal customers to ensure they are successful when making use of technology. Determine participants' existing knowledge, prepare pertinent, meaningful use cases which will idealize the use of collaboration technology in the environment. Manage calendar assignments for meeting support and coordination of testing and maintenance Partner with the customers to understand the audio and video requirements for various events. Before scheduling large events, conduct sound, visual, and performance quality checks on AV equipment to ensure everything works flawlessly. Prior to large-scale meetings, perform dry runs to ensure all equipment operates smoothly. Troubleshoot and resolve A/V Technical issues promptly. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Conduct daily hardware checks in conference rooms, offices, and workstations (HDMI cables, monitors in working order, remotes in conference rooms) Conduct daily printer checks Additional Responsibilities Provide in-office 1st and 2nd level Deskside IT support primarily to Chennai office locations and remotely covering other office locations when it is required. Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or related issues. Escalate more complex problems or unresolved issues to next level of support Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on printer usage Accept, inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) In-office liaison with End-point management and Intune team for networking, battery backup solutions testing, etc. Address client questions using available information resources Comply with Corporate IT Service Management and Service Desk policies, procedures and directives Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests Recommend process changes as needed to improve service levels Communicate company policies and standards Travel, as necessary What You Will Need Minimum 2-5 years’ experience supporting any Audio-Visual hardware and software. Minimum 2-5 years’ experience with Zoom Meetings, Events, and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, Logitech devices and monitors. Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, Executives, and IT management. Must be comfortable presenting in front of a camera and audience to deliver virtual training and webinars. The ideal candidate will be able to deliver engaging training and presentations. Minimum 2-5 years of working knowledge and hands-on support of Windows 10 and Windows 11 in an Active Directory environment Must be able to work independently and self-directed, and within a team Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams Experience working professionally with customers remotely via phone, chat, email, and in person Strong communication (written and verbal), multitasking and customer service skills Work effectively in a team environment to maintain Service Desk coverage and support model Proficient in managing multiple tasks at one time and prioritizing said tasks Experience supporting smart phones including iPhone and Android models Strong problem-solving skills Must be proactive, punctual and be able to multitask efficiently. Strong planning and organizational skills Demonstrated skills in working with users in person and remotely What Would Be Nice To Have College degree is must. Experience with minor troubleshooting for printers What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Proven experience in building and maintaining data pipelines and system integrations. Ability to design scalable, maintainable systems with a focus on performance and reliability. Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Passion for JavaScript and the Web as a platform, reusability, and componentization 4+ years of experience with Java or a similar OO language Good to have experience with any of the modern UI frameworks like Angular, React or Vue FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Servicenow -Customer Service Management. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose. Job responsibilities Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root. Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication and provide solutions to the business and technology stakeholders. Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident. Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code. Required qualifications, capabilities, and skills. Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience in observability and monitoring tools and techniques. Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script) Experience in observability and monitoring tools and techniques. Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc. Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities. Preferred qualifications, capabilities, and skills Experience and understanding of Genetec Security Desk Understanding of cloud infrastructure

JOB DESCRIPTION Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose. Job responsibilities Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root. Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication and provide solutions to the business and technology stakeholders. Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident. Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code. Required qualifications, capabilities, and skills. Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience in observability and monitoring tools and techniques. Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script) Experience in observability and monitoring tools and techniques. Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc. Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities. Preferred qualifications, capabilities, and skills Experience and understanding of Genetec Security Desk Understanding of cloud infrastructure ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues related to cloud environments. - Document processes and configurations to ensure knowledge sharing and continuity. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of cloud infrastructure and deployment strategies. - Experience with automation tools and scripting languages. - Familiarity with configuration management tools. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow IT Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education

Requisition ID: 94291 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business. Participate in regular weekly meetings to discuss upcoming events and their requirements Follow all client-required policies, standards, or safety guidelines Communicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunity Diagnose infrastructure problems impacting one or many internal platform activities Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion Utilize client-provided tools and systems to complete team tasks Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events Oversee planning and execution of events from large events to small user groups Carry out pre-event checks, ensuring all show elements are working correctly Provide technical audio-visual, video conferencing, and live-streaming support for events Use chat, voice, and video communication systems to coordinate event logistics Skills HS Diploma or GED 2+ years of relevant working experience in AV/VC event coordination Bachelor's degree from an accredited institution Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device Strong verbal and written communication skills Proficiency with computers and help desk tools, along with strong typing skills Demonstrated success in event coordination and project coordination Time management and ability to work under pressure with a high sense of urgency Demonstrate positive and professional behavior towards clients and colleagues Passionate about the job and tasks at hand and be self-motivated and energetic IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems Excellent understanding of signal flow in both audio and video installations A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results Skilled negotiator with proven experience finding creative ways to do more with less Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software Proficiency in Google Apps (Docs, Sheets, Slides, and Cal) Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This role is for HR Generalist Letters Team managing correspondence/letters for India, APAC (Singapore, Hong Kong, Japan, Philippines, Australia), United Kingdom and United States. This is a high-volume area and letters need to be submitted to employees, Government bodies, Immigration departments without delay. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to these advanced tools like Workday, ServiceNow, Adobe Experience Manager (AEM) and DocuSign . Your key responsibilities Provide a maximum of 5 bullet points detailing key accountabilities, managerial/leadership responsibilities, day to day activities and systems that will be used Creating HR letters and ensuring that practices are compliant with statutory requirements and guidelines Should have the right attitude towards customer handling Good understanding of HR policies & procedures Work to established standards on SLA & accuracy standards to ensure completion of transactions, escalation to appropriate teams as necessary and follow-ups to close pending issues Letters & Queries handled should meet 100% quality Working closely with key Global Stakeholders Ability to prioritize and multi-task Your skills and experience Provide a maximum of 5 bullet points detailing relevant, essential qualifications/skills/experience/qualities Excellent verbal, written communication skills and rapport building skills Professionalism and strong work ethic Organized, meticulous & detail oriented Customer Service &Teamwork Skills Previous experience working as HR Generalist Experience in AEM, Oracle People, ServiceNow, Workday is an added advantage

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team . It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

ServiceNow Developer Technical Lead Full-time Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it.” Job Description Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Job Title: ServiceNow SecOps Developer Location: Bangalore, Gurugram, or Mumbai (Hybrid) About the Role We are seeking a skilled and proactive ServiceNow Developer to join our Security Operations (SecOps) team. In this role, you will be responsible for the management, optimization, and customization of our ServiceNow Security Incident Response (SIR) platform. Your work will be critical in enhancing our security posture by improving application efficiency, integrating key security tools, and ensuring our platform can scale to meet future demands. What You'll Do Platform Management Optimization: Take ownership of the ServiceNow SIR application, including managing day-to-day operations, troubleshooting issues, and leading efforts to significantly improve its performance and efficiency. Customization Development: Design and implement new features and customizations based on analyst requests, including creating new categories, fields, and inbound email rules. Architectural Improvement: Re-architect and simplify the current table structure within ServiceNow SIR to enhance performance and scalability, moving from a monolithic design to a more efficient, sub-table-based structure. API Integration: Integrate ServiceNow with third-party security tools, such as Crowdstrike, using APIs to ensure seamless data flow and that actions in ServiceNow are reflected in connected systems. Process Simplification: Review, consolidate, and simplify existing Business Rules and UI Policies to remove redundancy and improve the overall maintainability of the platform. Configuration Management: Manage and update alert tables for both pre-production and production environments across various alert types. What You'll Bring Required Qualifications: 3+ years of hands-on development experience within the ServiceNow platform. Mandatory, in-depth experience with the ServiceNow Security Incident Response (SIR) module. Proven ability to manage, troubleshoot, and customize a complex ServiceNow application. Strong technical skills in ServiceNow development, including Business Rules, UI Policies, and table/schema design. Experience integrating third-party systems with ServiceNow via APIs. Preferred Qualifications: 1-4 years of professional experience in IT Security, Security Operations (SecOps), or a technical helpdesk role. A university degree in a relevant field. Industry certifications such as CISSP, CISM, C|EH, GIAC, or CCNA. Familiarity with endpoint security concepts (e.g., Crowdstrike) and Web Application Firewalls (WAF). Experience with event monitoring and security reporting tools. Who You Are You are an excellent communicator, capable of explaining technical concepts to non-technical stakeholders. You possess strong analytical and problem-solving skills, with a knack for untangling complex issues. You are detail-oriented and action-oriented, with a willingness to take initiative and see tasks through to completion. You operate with the highest level of integrity and ethical standards. You are confident in your expertise and able to respectfully challenge the status quo to drive improvement. Qualifications NA Additional Information NA

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

JOB DESCRIPTION About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. ServiceNow BCM and IRM developer Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. QUALIFICATIONS ServiceNow BCM and IRM developer

Sapiens is on the lookout for a System Administrator to become a key player in our Bangalore team. If you're a seasoned System Administrator and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What You’ll Do Working in the IT systems team you will be responsible for the support and maintenance of the Sapiens global IT infrastructure. Provide a high level of customer service. Ensure that tasks assigned to you in the ServiceNow and SCSM platform are completed within the agreed OLA and SLA’s. Proactively deal with tickets in the ServiceNow and SCSM platform. Implement new projects. What To Have For This Position Must have Skills: - Operating Systems Windows: Deploy, configure, implement, and administer a Window Server 2008 to Server 2019 environment. Experience of the following technologies: Active Directory (AD DS and Azure AD), DNS, DHCP, AD CS, WSUS, IIS, File and print server setup and administration, Microsoft System Centre Suite, PowerShell, Group Policy administration, Windows Server HA options such as clustering. RDS and WVD. Virtualisation Technologies: VMware vSphere ESXi and Hyper-V Cloud Technology: Microsoft Azure knowledge/experience to at least the Azure Fundamentals level covered in the AZ–900 certification. Management platforms: VMware vCentre, SCVMM management tools. SCCM, SCOM Storage: SAN, VSAN and standard storage management would be advantageous. Setup and configuration of storage devices. Server Hardware: Good knowledge of server hardware from multiple vendors. Setup and configuration of server hardware. Networking: Knowledge of the TCP/IP protocol suite, switches, routers, firewalls, SDN etc. Standards: ITIL – Knowledge and experience of the ITIL framework and practices. Experience working in an Enterprise Level IT environment of a global multi-site organisation or at least 3 years of suitable experience in a SME environment. Qualifications: - Degree in an IT or related subject. Good to have Skills:- Linux: Deploy, configure, implement, and administer a Linux environment comprising of at least CentOS, RedHat and Oracle Linux. Knowledge and experience of other distributions will be advantageous Management and monitoring tools: Puppet, Chef, Ansible, Salt Stack or similar configuration VMware Horizon knowledge and experience. Experience and knowledge of Hyperconverged Infrastructure – Cisco UCS, etc. Cloud Technology: AWS Certifications such as RHCSA, RHCE, Oracle Linux Certified Associate, AZ–104, CompTIA Linux+ About Sapiens:- Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Disclaimer: - Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens . Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens , please feel free report the incident at sapiens to sharedservices@sapiens.com Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “ provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.” American Express is on a mission to evolve risk management across all risk domains and stripes (Enterprise Risk, Operational Risk, Compliance Risk, Privacy Risk etc.) A key part of this are the technology solutions and platforms. We are seeking a Director, Digital Product Management, Integrated Risk Management to lead this multi-year effort. This is a newly created role, and the Director will be responsible for suite of solutions within the within Integrated Risk Management (IRM) platform. Responsibilities: Develop and drive the strategic vision for owned modules/component within Integrated Risk Management (IRM) platform(s) which is line with the AXP’s core risk management vision. Connect the vision to that of their respective risk domains Establish a multi-year roadmap for execution and implementation Partner with stakeholders across AXP for the vision, roadmap, planning and execution. Business partners will include risk management organizations across AXP – BU-level Control Management teams (1LOD), risk domain teams in the Independent Risk Management organization (2LOD) and Internal Audit (3LOD), Technology and many others Track and manage execution of multiyear initiative – prioritize and sequence deliverables, host agile ceremonies, manage risks and issues, report status to senior leaders, etc. Manage transition from the existing platform(s) to the new IRM platform(s) Manage the overall platform governance across various AXP functions including prioritization, requirements, and any conflicts that arise Manage the roll-out plans and adoption with various AXP functions including organizational change management As it relates to the end-to-end architecture vision, manage the definition and execution of integrations with various risk and enterprise applications Build, lead, and develop a diverse team of high-performing Risk Management and Product professionals executing against highly complex and critical projects and governance activities Nurture and mentor talent across the team. Qualifications A bachelor's degree in computer science, engineering, information systems, or a related field. An advanced degree (M.S. or Ph.D.) in computer science, engineering, information systems, management technology, or an MBA is preferred Experience leading implementation and ongoing support of ServiceNow Governance Integrated Risk Management (IRM) platform is desired. 7+ years of Product Management (or equivalent) experience. Must have experience in large platform implementation from ideation to rollout Strong background in the Product discipline - Business case creation, roadmaps, prioritization etc. Ability to translate business requirements into technical platform capabilities, roadmaps, solution architectures, and data domains Experience in following areas: definition and design of business, functional and technical requirements; system selection and implementation support; Systems Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning (PMO) Good understanding of key risk frameworks such as Risk and Control Self-Assessment (RCSA), risk tolerance and appetite management, control monitoring and testing, risk and performance metrics, issue management, regulatory change management, automated workflows, reporting etc. Experience in at least two risk domains such as Operational Risk, Consumer Compliance, IT/IS risk, Privacy Risk, Third Party Risk, Conduct Risk, etc. Experience with system and application architecture, data integration and analytics. Strong foundation in establishing data models (taxonomies and ontologies) for risk management. Strong communication skills, both verbal and written, at all levels of the organization, effectively leveraging storytelling to drive understanding & alignment Demonstrated ability to think critically and challenge the status quo Experience as people leader with ability to lead global teams Proven success working in a matrix environment Compliance Language American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Job Title: Release Manager – Tools & Infrastructure Location: Hyderabad Experience Level: 13 years+ Department: Engineering / DevOps Reporting To: Head of DevOps / Engineering Director About the Role: We are seeking a hands-on Release Manager with strong DevOps and Infrastructure knowledge to oversee software release pipelines, tooling, and automation processes across distributed systems. The ideal candidate will be responsible for managing releases, ensuring environment readiness, coordinating with engineering, SRE, and QA teams, and driving tooling upgrades and ecosystem health. This is a critical role that bridges the gap between development and operations—ensuring timely, stable, and secure delivery of applications across environments. Key Responsibilities: Release & Environment Management: Manage release schedules, timelines, and coordination with multiple delivery streams. Own the setup and consistency of lower environments and production cutover readiness. Ensure effective version control, build validation, and artifact management across CI/CD pipelines. Oversee rollback strategies, patch releases, and post-deployment validations. Toolchain Ownership: Manage and maintain DevOps tools such as Jenkins, GitHub Actions, Bitbucket, SonarQube, JFrog, Argo CD, and Terraform. Govern container orchestration through Kubernetes and Helm. Maintain secrets and credential hygiene through HashiCorp Vault and related tools. Infrastructure & Automation: Work closely with Cloud, DevOps, and SRE teams to ensure automated and secure deployments. Leverage GCP (VPC, Compute Engine, GKE, Load Balancer, IAM, VPN, GCS) for scalable infrastructure. Ensure adherence to infrastructure-as-code (IaC) standards using Terraform and Helm charts. Monitoring, Logging & Stability: Implement and manage observability tools such as Prometheus, Grafana, ELK, and Datadog. Monitor release impact, track service health post-deployment, and lead incident response if required. Drive continuous improvement for faster and safer releases by implementing lessons from RCAs. Compliance, Documentation & Coordination: Use Jira, Confluence, and ServiceNow for release planning, documentation, and service tickets. Implement basic security standards (OWASP, WAF, GCP Cloud Armor) in release practices. Conduct cross-team coordination with QA, Dev, CloudOps, and Security for aligned delivery. Show more Show less

Role : Automation Anywhere Developer Location : Hyd/ Bangalore Notice : Immediate to 15 Days Experience : 4 to 10+ Years No. of Roles : 3 Common JD: A highly skilled and result-oriented RPA Lead with 4+ years of experience in designing, developing, and deploying automation solutions using Automation Anywhere (A360 and v11.x) . Adept at automating end-to-end SAP business processes across modules like MM, SD, FI, PM , and IS-U , with proven capabilities in integrating SAP systems using GUI scripting, BAPI, and IDoc-based mechanisms. Known for delivering scalable, secure, and reusable bots that optimize operational efficiency in enterprise environments. Domain Expertise: SAP ERP Automation (ECC & S/4HANA) Energy / Utilities Sector Meter-to-Cash (M2C) Procure-to-Pay (P2P) Asset Maintenance & Lifecycle Financial Reconciliation & Regulatory Reporting Technical Skills & Tools: RPA Tools & Platforms: Automation Anywhere A360 (Primary) Experience with Automation Anywhere v11.x (Migration/Support) IQ Bot / Document Automation for semi-structured document processing Bot Insight for analytics and monitoring Control Room : Deployment, bot scheduling, role management SAP Automation Expertise: SAP GUI Automation (via GUI Scripting) BAPI / RFC Integration using API/Web Services IDoc monitoring and processing SAP Fiori Web Automation (XPath, DOM model, etc.) Hands-on with SAP modules: MM, SD, FI, PM, HR, IS-U Scripting & Integration: VBScript , JavaScript , Python – for custom logic in bots RESTful API integration with external systems Excel macros, CSV, JSON/XML data parsing Development Tools: Automation Anywhere Bot Editor Visual Studio Code , Notepad++ Postman – for API testing Git – for version control (optional but beneficial) Other Technologies: MS Excel , Outlook , SharePoint OCR Engines – Tesseract (via IQ Bot), ABBYY (basic familiarity) Experience with Jira , ServiceNow , or Azure DevOps for ticketing & tracking Roles & Responsibilities: Developed and deployed RPA bots to automate repetitive and rule-based SAP processes. Automated workflows involving SAP transactions (FB60, ME21N, VL10B, IW31, etc.). Interfaced bots with SAP Business APIs and leveraged IDocs for backend transactions. Designed reusable components for master data updates, invoice processing, and purchase order creation. Handled SAP login, session management, and bot exception handling. Worked on IQ Bot for invoice OCR automation integrated with SAP MM module. Collaborated with SAP functional teams and business users to gather process requirements. Created bot documentation, deployment runbooks, and post-production support guides. Certifications: Automation Anywhere Advanced RPA Professional (A360) Soft Skills: Strong problem-solving and analytical skills Good verbal and written communication Agile and collaborative working style Attention to detail and process-driven mindset Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team . It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Skill: Service Now ITOM and Service Now ITAM Experience: 6+ Years Location: THANE||HYDERABAD||PUNE Job description: 5 years of minimum experience (must have) on ServiceNow ITOM development Or ITAM improvement including Discovery, CMDB, Cloud Integration, Event Management & Asset Management, CSM Development. No admin experience is required. Responsibilities: Responsible for developing technical solutions on the ServiceNow satisfy the business needs of the IT department and beyond. Good practice in web programming/configuration techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues Consults with Process Leaders to develop appropriate technical solutions in Service Now Follows up on outstanding development needs and provides timely status reports to the project manager Advises on options, risk and impacts on business/ITIL processes Communicates technical problems and solutions to both tech and non-tech audiences Import/Export Data from Excel using Transform maps Third Party Mobile applications Integration REST APIs , SOAP APIs Implementation of CMDB and Asset management Skills Overview (MUST HAVE): Knowledge of CMDB (Hierarchy, table/field creation, classes, attribute mapping & others). End to end set up of CMDB & Asset Management Event Management, Service Mapping Configuration of UI policy, UI Action, Business Rules Transform Maps Hands-on experience of Identification & Reconciliation Engine Discovery Phases of Discovery Concept of Sensor, probe and Pattern Debugging/modification of Pattern Fair understanding of network devices, servers, databases, middleware from discovery point of view Knowledge of Troubleshooting of discovery IRE engines Knowledge of web based development languages; specifically JavaScript Strong customer service and excellent verbal/written communication Excellent attention to details, ability to multitask and effective time management skills Show more Show less

Greetings!!! TCS is Hiring!! **Walk-in-Interview** Role: ServiceNow Developer Experience Range: 3 - 13 years Location: PUNE/ NCR Date- 21- June-25 (Saturday) Must Have Experiences and Skills: 1. Knowledge on ITSM modules. 2. Service Catalog, Record producers and Request Workflow Design and Configuration. 3. Enhance existing functionality using Business Rules, Client Scripts, UI Policies, UI Actions, UI pages, Script Includes, and Access Control Lists. 4. Creation of new Process Flows, Import Sets, Transform Maps. 5. Creation of update sets and moving them from one environment to another. 6. Administration of the users, groups, user groups and Roles. 7. SLA Configurations 8. Customizing the forms and lists of the incident, problem, change, Requested Item tables. 9. Importing the Configuration items using Import sets and maintaining CMDB. 10. Generating customized reports and scheduling of the reports as per client requirements. 11. Creation of dashboards 12. Post Go live Support Inviting application with updated Resume.

Role & responsibilities Exp- 5-6- overall Location -Pune Job Description: ServiceNow ITOM Specialist Position Overview: We are seeking a skilled and proactive ServiceNow ITOM Developer with strong ITSM(CMDB) and integration skills for ITOM implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies. The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic environment. Key Responsibilities: 1.Implementation and Maintenance: oContinue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management). oMaintain and optimize existing ITOM functionalities to ensure reliability and performance. oEnsure the platform aligns with best practices and organizational requirements. oTroubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support 2.System Integration and Networking: oIntegrate ServiceNow ITOM with other systems and tools used in the organization. oUtilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping. oTroubleshoot and resolve issues related to integrations and platform functionality. 3.Stakeholder Collaboration: oWork in a matrixed way with stakeholders across IT, business units, and external vendors. oUnderstand and translate business needs into ITOM configurations and workflows. oProvide guidance, training, and documentation to ensure stakeholder adoption and satisfaction. 4Adhere to projects timelines and budgets. oCommunicate progress and challenges effectively to stakeholders and leadership. oProactively identify opportunities for process improvement and automation. 5.Documentation and Compliance: oMaintain detailed documentation for configurations, workflows, and integrations. oEnsure compliance with organizational standards and policies, including security and data governance. Qualifications: •Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). •Strong understanding of ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management and Patterns. •Strong understanding of ServiceNow CMDB and IRE •Experience with networking concepts (TCP/IP, DNS, firewalls) and IT infrastructure. •Ability to work collaboratively in a matrixed environment with diverse teams. •Proven problem-solving skills and a proactive mindset. •Excellent communication skills in English , both written and verbal. •Assertiveness and the ability to push initiatives forward in challenging scenarios. Preferred Qualifications: •ServiceNow certifications in ITOM or related modules. •Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow. •Knowledge of scripting (JavaScript, PowerShell) for automation within the ServiceNow platform. This is an excellent opportunity for a results-oriented professional to play a key role in advancing our IT operations management capabilities while collaborating with a dynamic team. Preferred candidate profile