Systems Administrator

ALM is mandate

Desktop Application Support Managers "

• 814 years of experience in IT Application Support, End-User Computing, or Application Lifecycle Management. • Prior experience in a management/lead" " Desktop Application Support – Manager

Role Overview The Desktop Application Support Manager is responsible for overseeing the end-to-end lifecycle of enterprise desktop applications across the organization. This role ensures strategic governance, operational excellence, compliance, and continuous improvement of all desktop applications under the portfolio. The manager acts as a bridge between business stakeholders, IT service teams, vendors, and technical specialists to guarantee efficient service delivery and alignment with organizational goals.

Required Skills & Experience

Technical Skills • Knowledge of Windows & macOS desktop ecosystems. • Familiarity with ITSM tools (ServiceNow), license management tools, and security compliance frameworks. • Experience in Power BI reporting, automation tools, RPA (UiPath/Power Automate) preferred. Professional Skills • Proven experience managing a large application portfolio (100+ apps) in an enterprise environment. • Strong vendor and stakeholder management capabilities. • Excellent analytical, communication, and documentation skills. • Ability to lead cross-functional teams and drive structured governance.

Experience & Qualification:

• 8–14 years of experience in IT Application Support, End-User Computing, or Application Lifecycle Management. • Prior experience in a management/lead role handling complex portfolios. • Bachelor's degree in computer science, IT, Engineering, or equivalent. • Industry certifications (ITIL, Microsoft Endpoint Manager, Azure Fundamentals) are an added advantage.

Key Performance Indicators (KPIs) • SLA/KPI adherence across incidents, requests, and changes. • Application health, compliance, and vulnerability closure status. • License optimization and cost savings. • Reduction in recurring incidents and packaging rework. • Stakeholder satisfaction and audit readiness.