Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant Quality Analyst-ServiceNow
In this role, We are seeking a highly skilled and experienced Lead Consultant Quality Analyst to join our team. In this role, you will be responsible for executing testing activities for our ServiceNow platform and ensuring the quality and reliability of our ServiceNow solutions.
Responsibilities
- Collaborate with ServiceNow project managers, developers, and administrators to develop and implement comprehensive testing solutions for the ServiceNow platform and applications.
- Implement and manage the ServiceNow Automated Test Framework (ATF), Test Management, and other relevant testing tools to ensure continuous and reliable release cycles.
- Demonstrate a strong understanding of ServiceNow modules, including SPO and CSM.
- Design, develop, and maintain test suites and scripts for new and existing ServiceNow features based on user stories and acceptance criteria.
- Effectively communicate test goals, priorities, plans, schedules, status, and results to stakeholders across the organization.
- Document and report on ServiceNow testing, verification, and validation activities, including detailed error reports, non-conformances, and recommended corrective actions.
- Actively participate in Agile release planning for new ServiceNow features, platform enhancements, defect fixes, and platform optimization.
- Lead early access testing and user acceptance testing (UAT) with ServiceNow stakeholders.
- Ensure that testing conclusions, recommendations, and sign-off are supported by comprehensive test results, with documented exceptions or deviations from requirements.
Qualifications we seek in you!
Minimum Qualifications
Minimum Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience working with ServiceNow platform.
- Solid understanding of testing methodologies, test plan development, and test strategy implementation.
- Hands-on experience in manual testing of ServiceNow applications, including Incident, Problem, Change, Request, Knowledge, CMDB, and Release modules.
- Ability to interpret requirements documentation and translate them into effective test cases.
- Familiarity with ServiceNow development concepts and objects.
- Experience testing ServiceNow domain-separated environments.
- Excellent communication, interpersonal, and leadership skills.
Preferred Qualifications/ Skills
- ServiceNow CSM and SPO certification.
- ServiceNow ATF Micro-Certification.
- ISTQB certification.
Why join Genpact?
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
