Applications Development Manager - C12 - Pune

Key Responsibilities/Requirements

• Support Management:
• Technical support for Binary Service Platform (Artifactory).
• Technical support for Developer Pipeline integration with Binary Service.
• Troubleshoot technical issues and manage customer expectation.
• Reduce recurring issue using root cause analysis.
• Proactively monitor and manage infrastructure stability and performance.
  
• Technology Management:
• Upgrade existing product along with Engineering.
• Adopt new technology that gives competitive advantage to Citigroup Developers.
• Identify automation opportunity and implement solution to improve operational efficiency and user experience.
• Adopt AI solution to improve developer experience.
• Manage infrastructure level risk & compliance issues as per Citi guidelines
  

Qualifications

Must have:
• Must be a self-starter, effective listener & communicator, problem solver and team player.
• Minimum of 6 years of technical support experience.
• Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience.
• 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
• Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.
  
Desirable:

• Experience with using Service Management software like ServiceNow and a good understanding of AI concepts
  

Education

• Bachelor’s Degree in Computer Science or a Related Field
  
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Job Family Group:

Technology------------------------------------------------------

Job Family:

Applications Development------------------------------------------------------

Time Type:

Full time------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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