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For Employers

Head of Operations

Southern Song Consulting Group - SSCG

8 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

leadership reports consulting strategy marketing technology management engineering data ai content crm drive model okrs planning portfolio governance raid pricing staffing pipeline finance scheduling versioning onboarding training scoping estimation tooling reporting forecasting security risk compliance ip controls contracts service forecast capture software stack hubspot salesforce jira quickbooks netsuite looker power communication erp gcc

Work Mode

On-site

Job Type

Full Time

Job Description

Head of Operations — SSCG (Chennai, In‑Office)

Location:

Function:

Reports to:

Work Rhythm:

About SSCG

Strategy & Consulting

The Role

from plan to P&L

What You’ll Drive (Core Responsibilities)

Operating Model & PMO

Architect and run SSCG’s
Operating System
: OKRs, annual/quarterly planning, initiative charters, and the
Weekly Business Review (WBR)
and
Monthly Business Review (MBR)
cadence.
Central
PMO
: portfolio governance, stage gates, RAID management, and post‑mortems; enforce SOW scope control and change‑order discipline.

Commercial & Revenue Ops

Margin management
: pricing guardrails, rate cards, staffing models, utilization targets, and standard cost sheets.
Forecast→Delivery lockstep
with Sales/Account Leads; own capacity planning, pipeline roll‑ups, and hiring triggers.
Billings, WIP, and
DSO
discipline with Finance; vendor/partner contracting and performance.

Delivery Excellence (Agency/Studio)

Studio scheduling (creative, production, media/performance), QA checklists, SLAs, and acceptance criteria for cross‑functional work (strategy ↔ creative ↔ engineering/data).
Production ops for content (shoots, edit, versioning), and engineering release discipline (CI/CD with basic change mgmt).
Client onboarding, QBRs, and health‑score rhythms with Account/Practice leads.

People & Culture of Execution

Build an ops bench (traffic/scheduling, program managers, rev‑ops analysts).
Performance management tied to
leading indicators
(not just lagging financials).
Operational training: scoping, estimation, brief hygiene, and “definition of done.”

Data, Tooling & AI Enablement

Stand up a
source‑of‑truth ops stack
(e.g., CRM + PSA/PM + finance + BI) with clean hand‑offs and dashboards (utilization, margin by project, on‑time delivery, NPS).
Practical AI in ops
: deploy copilots for scoping, briefs, status reporting, knowledge search (RAG), forecasting, and QA; set prompt governance, data security, and change mgmt.

Risk, Compliance & InfoSec (with Tech/Finance)

Vendor risk, IP/asset controls, and data‑access hygiene; incident playbooks.
Ensure contracts, NDAs, and SOWs reflect scope, IP, and confidentiality standards.

KPIs You’ll Own (targets finalized post‑onboarding)

On‑time, on‑quality delivery:
≥95% of milestones.
Gross margin:
+5–10 pts improvement across priority service lines within 12 months.
Utilization (billable roles):
75–85% with sustainable workload balance.
Forecast accuracy (60‑day):
±10–15%.
DSO:
<35–45 days;
Change‑order capture rate:
>80% of scope deltas.
Client health/NPS:
measurable lift vs. baseline;
Rework rate:
↓ by 30–50%.

Qualifications (Must‑Have)

5–8 years
in
marketing agency or allied environments
(creative/content/production, digital/performance, brand/PR, product/engineering studio, or consulting + studio hybrid).
Proven ownership of
agency/studio operations
at scale: PMO/traffic, pricing & rate cards, studio scheduling, content/production workflows
and
software/engineering delivery basics.
Commercial acumen: pricing, utilization, margin math, and SOW/change‑order discipline.
Hands‑on with the modern ops stack (e.g., HubSpot/Salesforce, ClickUp/Jira/Asana, Harvest/Float/10k, QuickBooks/Zoho/NetSuite, GA4, Looker/Power BI).
AI‑ready operator:
demonstrable use of LLM tools/copilots to remove toil and improve quality; knows where AI helps and where it shouldn’t be used.
Work hours flexibility:
comfortable with late hours/weekends when client deadlines or cross‑time‑zone work requires it.
Excellent written/verbal communication; crisp briefs, clear status, executive‑ready summaries.

Nice‑to‑Have

Built/ran a centralized
RevOps
function; set up PSA/ERP integrations.
Exposure to
security & compliance by design
practices; understands IP, data privacy, and client confidentiality in creative/tech programs.
Experience across GCC/SEA markets or cross‑border programs.

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