ACG PAMT ACG PAM Pharma Technologies Pvt. Ltd Primary Responsibilities Functional Core Responsible for creation, testing & releasing (version control) project Software (PLC, & SCADA & IIOT Interface and IIOT Tag list) Created from P&ID/ Flow chart, FS for releasing process for customer software V1.00 or higher (PLC & SCADA) Accountable for creating content for technical inputs to Documentation team for the machine documentation including operation manuals Internal process Supporting Automation & Controls Head in verification of process inputs for the Automation department in order to Support Design & Integration lead to execute software integration test results (ITR) with simulation software before factory acceptance test (FAT) Provide information related to software functions to Design & Integration Lead for supporting service department during installation & commissioning and start up Supporting Lead Panel & Fabrication & Machine integration for execution of machine functions tests with wired control panel (I/O tests, machine settings and function) in order to release ITR test protocols and hand over to QA for Product testing Support Lead Hardware engineering for retrofit and spare part business for hardware and software in order to Key Result Areas Drive project configuration work for software programs as per Master reference and Global regulatory and GMP/ GAMP and Company validation and test standards Company standards in-order to have achieve on time delivery in full for production machines as per Sales Order. Key Interfaces First Time Right On Time Delivering In Full (OTDIF) Effective Team Development by following People Development responsibilities shared above (Knowledge sharing and individual training) Competencies Project Management Knowledge of PLC SCADA, VFD, SERVO Drives Persona-Nurturer Persona-Innovator Global Design and Safety Regulations Persona-Builder Data Integrity Process for Design, Execution & testing Company Guidelines

Group Company ACG Capsules Pithampur Primary Responsibilities Learning and Development – As a process owner for L&D for ACG Capsules Pithampur, she/he will be responsible to; Preparation of training calendar based on identified IDP’s and Organizational wide training requirements (cGMP, SOP, Safety, Cnergyis etc) Execution of training as per plan Ensure proper documentation of trainings executed Measuring effectiveness of training as applicable Organization Development – The incumbent will be accountable to provide organisational development thought leadership and support in implementing the same. Be the internal OD consultant for various organizational capability building and strategic change initiatives. Communicate and broadband OD and Change initiatives across the organization. Key Result Areas L&D OD Ensure effective Talent Management for KTs, CT & Critical Roles by maintaining TMI Scores Key Interfaces Internal All internal departments of ACG Capsules Pithampur HR Team of ACG Capsules globally External: a) External vendors Competencies Persona-Partner Persona-Innovator Persona-Builder Persona-Integrator Proficient in communication and interpersonal skills Persona-Nurturer

Group Company ACG Cellulose Pvt Ltd, Engineer-Instrumentation Primary Responsibilities Planning & execute capacity expansion and other improvement projects in the facility - Regarding Instruments & Control Coordinate with external & internal SMEs or consultants for designing systems, wherever required Support other user functions in execution of their departmental projects Ensure execution of size change/ pin bar change activities within the specified time frame to meet the manufacturing requirements. Plan and execute innovative projects in various fields based on advanced technologies for synchronization of process/utility by automation, productivity increase and energy conservation. Assist QA in carrying out validation (DQ, IQ, OQ, PQ) of all engineering equipment and process. Ensure implementation of various energy saving projects to achieve budgeted ECR Monitor, plan and execute energy cost reduction activities to achieve budgeted energy cost Ensure cost optimization in improvement projects with vendor development Ensure reduction in R&M cost Key Result Areas Reduction in Downtime ECR Reduction Achieve budgeted O&M cost Implementation of RCA, PM & CAPA Compliance to statutory & regulatory norms Successful implementation of improvement projects Key Interfaces Internal Interfaces External Interfaces Lead engineering online Lead engineering Maintenance HOD Engineering Customers Vendors Competencies Show more Show less

Group Company ACGE Primary Responsibilities Responsible for overall safety on shop floor and identifying Near mis, Unsafe acts & Unsafe condition Lead a team of 30+ Plant associate and 20+ contract associates in a shift environment. Optimal utilization of resources including Manpower, Material, and machines. Prepare weekly and daily production plan and monitor it to achieve targets in machine fabrication and assembly. Responsible for self-inspection of job and entire quality of the product. Ensuring stage wise assembly inspection and final inspection as per QAP to maintain quality of the product competitive in market Planning & coordination within production team to discuss the delivery schedule and ensuring order execution through fabrication & assembly, successful IO, ITR Testing & Trials and FAT to dispatch machine in full. Coordinating with Design, Purchase, PPC, Projects, Stores, Logistics during order execution at various stages including drawing issuing, MRP, procurement, MR, material issuing and dispatch Capable of doing risk assessment in production phase of machine and should resole the problem with appropriate action plan Execute NPD machines/projects with ACG NPD team by exhibiting Innovation and Cross functional teamwork. Key Result Areas Achieve weekly and Monthly production target Timely readiness of machine for IFAT and CFAT Complete targeted cost saving projects in Gross margin Improvement Rework Reduction Kaizen development Near Mis, Unsafe act, unsafe condition Identification Ontime problem solving through CAPA methodology Conduct monthly 6S audit and sustain score Lead time reduction Key Interfaces Internal customers like PPC, Quality, Engineering, Stores, Maintenance etc. Few suppliers during development projects Competencies Manpower Planning SAP SYSTEM 5S, Kaizen, Poka-Yoke Show more Show less

Summary : Responsible for monitoring connected machines from Smart Connected (IIOT) platform, analysing & identifying abnormal behaviours, and driving issue resolution through assigning Service Tickets & monitoring KPIs. Essential Duties And Responsibilities Understand the functioning & major assemblies of the machines onboarded on IIOT platform. Responsible for the configuring modules on IIOT Platform Responsible for the creating alerts on IIOT Platform for monitoring critical events on the machines Responsible for regular monitoring of machine dashboards & KPIs. Utilise analytical tools like PowerBI, MS Excel to derive insights. Analyse the reports, graphs & alerts from platform to identify abnormal behaviour on the machines. Create & assign Service Tickets to regional Service SPOC to attend the abnormality observed. Prepare weekly reports on observations, actions taken & status updates. Participate in customer meetings to understand requirements and customer feedback. Track improvement in KPIs and support in preparing Use Cases. Regularly sharing reports with customers Provide feedback to improve usability of the IIOT platform. Internal process Adherence to business rules and regulations, ACGE guidelines, ISO, Rules/regulations, etc. Integrate customer feedback with our existing business process and contribute to CA/PA. Adherence to confidentiality agreement People development Cross Knowledge sharing with internal team members Experiential learning with service engineers Train regionals service engineers Key Result Areas Response time to critical observations Quality of observations & insights captured from the platform. Impact of Service Tickets on Machine KPIs. Revenue generated per service ticket. Requirements Diploma/B.Tech (Mechanical/Electronics/Electrical) 1 to 3 years of experience in Data Analysis or Operational Excellence Experience in creating documents like progress trackers, reports, case studies, etc. Excellent problem-solving and analytical skills Excellent communication and interpersonal skills Travel Flexibility – up to 15% travel to ACG/Customer plants. Show more Show less

Group Company ACG Universal Capsules Pvt. Ltd. Primary Responsibilities Strategic Planning Activities: Core Higher secondary education OR Bachelor's degree from an accredited university or college and EHS technical qualification through a government approved institute as per State regulation, Preferably ADIS (Advance Diploma in Industrial Safety) environmental qualification is added advantage. Experience: - preferably 2-6 years as EHS officer, Industry: Operation and project, preferably from the Pharmaceutical Targeted Organizations: --- Key Customers Served Internal: All associates External: Government Authority, regulatory authority, neighboring locality Level-Specific Accountabilities Preparation of environmental risk prevention plans with the objective of reducing the incidence of work accidents in the units. Ensuring the physical integrity and well-being of employees. Ensure and comply with the legislation on Environment Health and Safety, identifying and treating risks to employees' activities, being technically responsible for guidance on compliance with regulatory standards, through campaigns, lectures, meetings, training, and other didactic resources, disseminating the norms of occupational health and safety, technical and administrative matters. Should be familiar with Occupational Safety and Health Administration (OSHA) inspections, ISO 14001 EMS systems, and its procedures/requirements. To collect data on the situation and to help in the correction of irregularities of the Work Safety through audits,/inspections. Sending periodic reports to the management. To register and analyze all the incidents and accidents, fill out documents for sending to the security and occupational Health Dept secretariat. Prevent work with imminent risks by communicating to the Management. Help, and direct hazmat, rescue, and firefighting operations in the event of an emergency. Plan conducted, analyze, and implement, emergency response drills. Conduct EHS Training to all levels of associates in order to incident-free operation Key Result Areas EHS Success Index IMS System Maintenance Monitoring of Legal Regulations EHS Trainings Key Interfaces Internal Interfaces External Interfaces Production PFD Mucilage Preparation Engineering Admin Auditors Visitors Competencies Awareness of safety and security related policies / procedures Knowledge of Safety Risk Identification Safety Knowledge of safety ,cGMP & ISO Show more Show less

Group Company ACG Associated Capsules Pvt Ltd Primary Responsibilities Strategic Planning Activities: Core Monitoring and getting corrections done on dimensional graphs as and when required to ensure process & dimensional control Downtime, HFX and Process Loss analysis of each and every shift, preapare and execute action plan to control it Ensure adherence of all daily/ weekly/fort nightly and monthly schedules, activities, and change schedules, production schedules to minimize breakdown & to improve quality Colour Change Planning for next 48 hours to control the number of color changes per shift for ease of operations Monitoring health of HCM in terms of quality and contuinity after PM and Size Change to improve DAFOE Ensure all the time shop floor should be auditable all the times from GMP and regulatory point of view. (100% audit compliance) Ensure Trainings of SOP, Safety, cGMP and ensure effectiveness of it. Verification and correction of Viscosity of dipbaths to control process parameters Shift Scheduling and leave planning (People Development) Ensure all status display boards are updated and maintained, HCM in process status labelling Ensure adherence to change controls, deviations, incident reporting etc. Investigation of customer complaint, root cause analysis, initiate and implementation of CAPA Appreciation of team members in case of any achievements, surpassing of targets, setting of new bench marks (People Development) Key Result Areas Effective planning and resource optimization to achieve the production targets and desired quality for the entire Hall and ensuring adherence to regulatory requirements on a daily basis. Key Interfaces to achieve budgeted profitability reduce the cost of poor quality In order to enhance the safety culture Implementation of 6 sigma project at other locations. To improve customer satisfaction by enhancing OTDIF to enhance profitability of the organization to reduce internal foreign capsule complaint Competencies Has the candidate displayed any of the Values (Caring/Collaborative/Progressive) during the discussions? Compliance & EHS Persona-Partner Persona-Nurturer Sound technical knowledge Persona-Integrator Cost Management Persona-Builder Manufacturing Methods & Process Design Quality Requirement (Manufacturing) Show more Show less

Group Company ACG Capsules Primary Responsibilities Strategic Planning Activities: Core Check the allocated machine in each shift as per the CTQ (critical to Quality) checklist (Machine checking report), pin lubrication monitoring Execute IPQC (Attribute - 4 times /shift and Dimensional - 2 times/shift) to avoid failures and do necessary quality corrections (joiner block change, collet ring change, blade change, jaw/cheek change, collet change) under the supervision of Shift supervisor Change FT, Dip Bath, greaser, blade, Replacement of dome wiping felt and oiling, collet oiling and cleaning as per SOP Colour change (dip bath preparation and filling, removal and insertion of dipbath, machine cleaning) as per SOP Attending trippings on HCM and bring the machine back to running condition. In certain cases, seek help from Maintenance Operator to bring the m/c to normal condition Cake removal (weighing, labelling) during dip bath & color change and cutting removal as per requirements Cutlength graph plotting and take corrections on the machine as per SOP Hourly Weight monitoring and take corrective steps in case of deviations Process parameter recording and inform to the supervisor for any corrective actions to be taken Implement CAPA for any customer complaint related to HCM as per the instructions from Supervisor/Hall Incharge Machine cleaning (1s, 2s) Shift handover and takeover Checklist filling in case of TSE free production Helping other operator in case of colour change or Break down on HCM Numbering of capsules in case of defect identification as per SOP Making downtime entries on daily machine performance report Communicate Feed tank change planning requirement to Gelatin Room chemist Key Result Areas IPQC Critical to Quality Report Process Loss HFX (With Camera) SOP Adherence Sorting Discipline Key Interfaces Internal Interfaces All Departments External Interfaces Nil Educational And Experience Requirements Education : Diploma in Mechanical engineering / production Exp: 0-2 yrs Technical Competencies & Personas Persona-Nurturer Persona-Partner Persona-Entrepreneur Persona-Builder Has the candidate displayed any of the Values (Caring/Collaborative/Progressive) during the discussions? Machine activities Identification of tripping Process and attribute checking Change Over Show more Show less

Product and Market Prioritisation Strategize and plan products and priority Markets for Annual Marketing plan. Identifying new opportunities for lead generation using inside sales team in the focused sector and in different, verticals. Market Research Identify research topics as per group company specific market insights and by coordinating with product Management team. Collaborate with central marketing for carrying out market research. Functional Core Campaign – Existing and New Product Collaborate with sales team for finalising products and focussed territories for campaign planning & execution. Coordinate with the product management team to launch new products successfully. Carry out campaigns along with integrated marketing efforts aligned with company objectives Exhibition Management Coordinate with Exhibitions team/Agents for smooth execution of Exhibitions as a part of company objectives. Seminars and Trainings Coordinate and conduct effective seminars/webinars/trainings of ACGE expertise in order to meet organization outlook. Sales Support Develop and maintaincollaterals, give-aways, and sales tools. Eg sales kits , product presentations Budget Alignment Prepare Annual Marketing plan with detailed budget for all Marketing activities and execute the plans in accordance with the budget for assigned BUs. Content Generation Collaborate with internal stakeholders for generating product specific content as per central Marketing team’s guidelines for media, digital & events. Show more Show less

Group Company ACGE Job Objective Primary Responsibilities Area of responsibility Job Responsibilities To enhance customer experience and build reputation with ACG products; this includes providing technical support to enable efficient utilization of ACG products at customer site Timely resolution of technical complaints by the customer Functional Core To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe. To conduct customer training programs in house or at customer place. Recognizing sales opportunities and communicating the same to our sales TIC's. Integrate customer feedback with our existing business process. Help in getting competitor information on products, markets, etc. To generate spare business, up-gradation business and execute the same at customer place. Scope of Decision Making: (As per Career Architecture) Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors Follow up for orders for spares parts, maintenance services, AMC etc. Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines Key Result Areas Key Interfaces Educational And Experience Requirements Educational Qualification & Experience: Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical) Experience: 3 -8 Years Technical Competencies & Personas Basic computer knowledge (word, excel) Analytical Skills Communication Problem Solving Cross Functional Team Working Delivering Consistent Results Show more Show less

Job Objective Primary Responsibilities Product Ideation/Enhancement: Conducting customer visits to understand need based on new technologies, emerging trends, enhanced features, possible areas of product creations and conduct detailed analysis for finding possible ideas for new Products/enhancements Converting ideas to possible features or functionality of the product and sharing detailed possible description of the product with NPD Ensures Benchmarking with latest technologies, New Processes and New Specification needed by the product and takes action to bridge the gap Responsible for monitoring milestones planned in the product development cycle by coordinating with responsible departments like design, NPD and keeping track on time and costs, organizing for alpha / beta testing Accountable for Product launch and communication Product Strategy Responsible for defining TTM strategies, identifying Market positioning, product positioning, defining value selling features, price positioning Mapping competition strategy analysis to understand our product positioning and come up with proactive strategy to counter the same. Also, identifies unexplored Markets Understanding the gap for feasibility with respect to formulation Formulates sales and marketing strategies including branding, trade shows, reference building, and overall creating conditions for sale Business Expansion & Customer Management Ensuring that the product is well received by the market and performs optimally under the user conditions To keep track of all complaints in coordination with Sales and Marketing for the product and ensure good reference of the product in the market place till creation of defined first reference Ensuring standardization of the product by passing on the first set of comments for pilot batch and share the same with Design/NPD Ensuring that the sales force is adequately trained on Product knowledge to handle enquiries and value sell on USP’s of the Product. Coordinate with Marketing and support with technical inputs while preparing New Product Promotion material Ensure proper Pharma related documentation and certification as per regulatory guidelines Scope Of Decision Making Works under direction from the level above on the market trends as per emerging technologies, Customer requirements Takes decisions on idea generation and suggestion to NPD and creation of TTM strategy post approval and development of the product Key Result Areas Key Interfaces Key Customers Served: Internal: Sales & Marketing, Design, Projects, Assembly External: Customers Educational And Experience Requirements MBA/PGDM Marketing B.E/ B.Sc/B. Pharm Exposure in pharmaceutical/consumer brand management will be useful Technical Competencies & Personas ACG Product Knowledge Communication Has the candidate displayed any of the Values (Caring/Collaborative/Progressive) during the discussions? Good knowledge of Pharma Industry Understanding of the product and its application and the production value chain Technical Knowledge (Manufacturing) Technical Knowledge (ACG E product related) Product Management - Market Knowledge, Business Acumen Show more Show less

Group Company ACG Associated Capsules Pvt. Ltd. Primary Responsibilities Functional Core Ensure zero breakdown on account of electrical failures Ensure uninterrupted Power supply in HT/LT area by coordinating with State Transmission & Distribution Board Conduct condition monitoring of electrical equipment and carry out predictive/preventive maintenance by utilizing equipment/machine downtime Analyze parameters from available log books and data and accordingly prioritize actions for mitigation plan Conduct root cause analysis for repeated failures and implement CAPA Ensure availability of critical spares in ready to use condition to maintain plant up-time Adhere to electrical safety guidelines at all times Plan and execute capacity expansion and other improvement projects in the facility Plan, execute and ensure adherence to project tracker/planner for various improvement projects as per budget and schedule Coordinate with consultants/internal SMEs for designing systems wherever required Support other user functions in execution of their departmental projects Energy Conservation Ensure implementation of various energy saving projects to achieve budgeted ECR Monitor, plan and execute energy cost reduction activities to achieve budgeted energy cost Control Utilities downtime within planned limits. Prepare electrical maintenance schedule Execute maintenance as per schedule in coordination with user department, and ensure adherence to SOP and electrical safety guidelines Ensure availability of critical spares in ready to use condition to maintain plant up-time Ensure proper documentation, update records and history cards Analyze repeated failures and implement CAPA Organization Development through systems Power Quality analysis and mitigation of harmonics (monitoring health parameters of equipment/components for their lifecycle analysis) Evaluate operational performance of electrical equipment / machineries and propose for energy efficient equipment/machineries, wherever required Ensure adherence to c-GMP, regulatory & statutory compliances, TPM and other applicable norms Carry out alternate vendor development & risk assessments in order to mitigate risk and adhere to compliance Ensure cost control wrt repair and maintenance in order to meet the approved budget Internal Process Submit monthly energy budget tracker to Plant and Central function Submit daily & weekly monitoring report for energy consumption (ECR) to Plant and Central function Circulate PM compliance report on monthly basis to Plant and Central function People Development Develop associates on multi skilling Provide on the job and classroom training to associates. Key Result Areas Providing uninterrupted power supply to the manufacturing facility ECR Reduction Achieve budgeted energy cost Reduction in Downtime Implementation of RCA, PM & CAPA Compliance to statutory & regulatory norms Key Interfaces Internal Interfaces External Interfaces Lead Online Maintenance Lead Utility Maintenance Customers Vendors Competencies Electrical Maintenance Electrical Safety Electrical Torubleshooting Sound knowledge of HT / LT Has the candidate displayed any of the Values (Caring/Collaborative/Progressive) during the discussions? Persona-Partner Persona-Builder Persona-Integrator Show more Show less

Group Company SciTech Centre Primary Responsibilities Functional Core:1. Responsible for developing electrical design documents for prototype machine using as per company standards. Responsible for development or configuration of EPLAN Hardware project. incl. part list export from EPLAN incl. Teamcenter/ERP part number generation. Responsible for technical documentation and implementation to meet pharmaceutical product regularities. Installation and commissioning of prototype at customer site Render onsite/offsite training, technical and troubleshooting services to the customer Selection & development of vendors for control components and to initiate procurement in SAP and follow-up Follow the project work process and maintain work discipline in the department. Cooperation with Product Management with respect to URS, Feature list Execute control panel ITR before internal testing Create training for Project team and service team Release of master document to central master team for correction of master sources of system Supporting AE team to Generate Sales Order BOM from EPLAN to Teamcenter or ERP. Handing out EPLAN on Yellow pages for panel fabrication and machine installation including ITR. After panel fabrication and machine integration, collect and save Yellow EPLAN pages according to the ITR and then perform the update and release process for customer project hardware schematic V1.00 or higher. Internal process Support Hardware engineering in creating content for IIOT list from EPLAN to release process for IIOT tag list. Support Software engineering to create, test & release (version control) project Software (PLC, & SCADA & IIOT Interface and IIOT Tag list) Co-ordinate with Project Management team for the change control process to meet the delivery requirements. Co-ordinate with QA team for the ITR before internal test process to meet the URS. People development Attending the identified training needs and delivering results Works under direct guidance and detailed work instructions, with close monitoring and review from the level above Works under the guidance to resolve workplace problem in the area of expertise. Key Result Areas Meeting Project milestone within agreed timeline Ensure Certifying the machines for regulatory compliance. First Time Right for the individual’s outputs Key Interfaces Internal Interfaces within ACG PLC Function SCADA Function Eplan & BOM Team Machine Fabrication Team Machine assembly Team Documentation Team Procurement Project Team Mechanical Desing Team External Interfaces outside ACG Vendors Project Consultants for regulatory compliance Competencies Global Design and Safety Regulations Company Guidelines Data Integrity Process for Design, Execution & testing Knowledge of PLC SCADA, VFD, SERVO Drives Project Management EPLAN platform Persona-Builder Persona-Entrepreneur Persona-Innovator Persona-Integrator Persona-Nurturer Persona-Partner Proficient in communication and interpersonal skills Show more Show less

Group Company Job Objective The successful execution and closure of all projects from Initiation stage to closure stage without any interruption. Improve project productivity and performance by closely monitoring scope , quality , delivery and budget Improve overall project efficiency and execution standards to serve customer a better service and project execution experience Core Primary Responsibilities Execution of project within defined timelines, budget, quality and scope. Efficient communication and reporting about project progress to internal as well as external stakeholders. Identify upcoming risk and initiate mitigation plan to control the possible issues which may hamper on planned project outcomes. Close coordination with all team members to complete all milestones as per planned baselines. Functional Responsibilities To provide professional Customer Service by anticipating and responding to customer queries Act as main coordination link between Customer and AGG to resolve escalated issues with respect to allocated Projects. Address material and schedule concerns with customers / vendors and factory. Be responsible for proper review of the entire Project and processing of variations and claims received from Customer Manage budget, and schedules for various allocated projects. Key Result Areas Project tracking effectiveness Successful project completions Adherence to time and budget Effective S&OP planning Customer Satisfaction Key Interfaces Internal Interfaces Sales Design Planning Sub-Supplier / Partner company Production Automation Logistic External Interfaces Customer Vendor Third Party inspection agencies Educational And Experience Requirements Education: BE - Mechanical / Instrumentation Experience : 3-6 years Technical Competencies & Personas Persona-Builder Persona-Integrator Persona-Partner Project Planning & Execution – Execution Planning Knowledge of SAP Ability to understand customization Customer Relationship Knowledge of Project Planning & Execution tools (BARCHART , GANTT CHART) Show more Show less

Job Description Driving overall sales of Non Pharma machines at ACGE level and Consumables (Format Parts/Change Parts/Tablet Tooling) on PAN India basis resulting in significant increase in % share of business from existing customers and to get targeted lost customers back on our fold while making in-roads to new customers. The job also includes implementing the strategy key action plans coming out of FP sales strategy and to ensure high customer delight. Primary Responsibilities Strategic and planning Focusing on Non-Pharma business development in domestic market by proactive scouting of new clients / revival of lost clients. Implement and execute in every region all the key strategic actions coming out of FP sales strategy in coordination with ZSHs and TIC. Ensuring stability in Tablet Tooling business on monthly basis. Maintaining and retaining the business share in change parts business on monthly basis. Provide market intelligence to management to support formulating organisation’s strategies with respect to pricing & delivery, quality analysis, competition movements etc. Functional Core Achieving budgeted sales for Non Pharma in domestic sales. Achieving budgeted consumables sales for domestic. Customer relationship management, specially with respect to end users, production, packaging development, purchase and marketing team of customers Market-Competition-Product insight Proactively promoting cross selling and synergy sales. Driving monthly collections along with regional TIC to so as to maintain DSO Monitoring and ensuring faster resolution of all customer complaints including Hotspot cases of FP Collaborate with all stakeholders inside and outside of the organisation for achievement of business results.9. Monitoring FP strategy execution. Internal process Developing Rolling plan with team for 2 months’ planning and production for format parts and change parts. Developing Rolling plan for 1 month planning and production for Tablet Tooling. Closely work with NPD and product management (PAM T) for development of product feeding attachments which needs to be integrated with high speed cartoner (KARTONX) for Non Pharma business development. Follow Internal approval mechanisms A/R management Ensure compliance to ISO processes Ensure compliance to CEI audit Monitoring customer challenges and ensure faster resolutions. Self-development To be a good listener both internally and externally and come out with solutions for problems / challenges faced in execution. To emerge out as a leader for consumables sales team. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Key Result Areas  Financials: Achieve Budgeted Sales for Non Pharma and Consumables for domestic, ensure monthly collections so as to maintain DSO, ensure monthly despatches so as to maintain linearity.  Market & Customer: Develop new customers, ensure % share of our business from existing accounts, getting targeted lost customers back on our fold.  Strategic: Implement strategic actions coming out of FP sales strategy {e.g., ARC} in each the zone in coordination with TIC and Zonal Head.  Strategic: Closely working with NPD and product management (PAM T) for development of product feeding attachments which needs to be integrated with KARTONX, high speed cartoning required for Non Pharma business development.  Systems and Processes: Ensure CRM management and ensure all customer complaints are closely monitored and action in coordination with Aftermarket/FP operations team including those of Hotspots for the region  Implementing training modules for team and developing skilled team with cross product knowledge for Non DNA products like ICS, TFA, PFA, TT etc. so as to enable team to drive sales independently in their respective zone/s respectively. Key Interfaces Internal Interfaces External Interfaces  Design {m/c as well as FP/ICS/TT}  Operations {Production, FP operations}  PPC  PSM  Sales Support for commercial & logistics  Aftermarket  Finance  Customer – Top management, Packaging development, End user/Production, Purchase their Marketing etc.  Other ACG group companies {Capsules and Films & Foils} Show more Show less

Level Specific Accountabilities Product Ideation/Enhancement: Conducting customer visits to understand need based on new technologies, emerging trends, enhanced features, possible areas of product creations and conduct detailed analysis for finding possible ideas for new Products/enhancements Converting ideas to possible features or functionality of the product and sharing detailed possible description of the product with NPD Ensures Benchmarking with latest technologies, New Processes and New Specification needed by the product and takes action to bridge the gap Responsible for monitoring milestones planned in the product development cycle by coordinating with responsible departments like design, NPD and keeping track on time and costs, organizing for alpha / beta testing Accountable for Product launch and communication Generating leads and supporting territory in charges to close enquiries Product Strategy Responsible for defining TTM strategies, identifying Market positioning, product positioning, defining value selling features, price positioning Mapping competition strategy analysis to understand our product positioning and come up with proactive strategy to counter the same. Also, identifies unexplored Markets Understanding the gap for feasibility with respect to formulation Formulates sales and marketing strategies including branding, trade shows, reference building, and overall creating conditions for sale Business Expansion & Customer Management Ensuring that the product is well received by the market and performs optimally under the user conditions To keep track of all complaints in coordination with Sales and Marketing for the product and ensure good reference of the product in the market place till creation of defined first reference Ensuring standardization of the product by passing on the first set of comments for pilot batch and share the same with Design/NPD Ensuring that the sales force is adequately trained on Product knowledge to handle enquiries and value sell on USP’s of the Product. Coordinate with Marketing and support with technical inputs while preparing New Product Promotion material Ensure proper Pharma related documentation and certification as per regulatory guidelines Scope Of Decision Making Works under direction from the level above on the market trends as per emerging technologies, Customer requirements Takes decisions on idea generation and suggestion to NPD and creation of TTM strategy post approval and development of the product Key Competencies Technical / Functional: Product Knowledge on technical aspects related to features, technology and usage Knowledge of analytics tools for conducting market research Exposure to competitive benchmarking practices and skills Commercial & Planning skills Technically competent and proficient at understanding machines Strong Business Acumen Excellent written & verbal communication skills Knowledge with regards to running entire product campaign covering launch, communication, documentation and Technical handover to sales L-Compass Behavioral Communication Problem Solving Innovation Quality and Service Orientation Cross Functional Team Working Delivering Consistent Results Show more Show less

Group Company Primary Responsibilities Strategic and planning Support HOD-Service in execution of aftermarket strategy and increasing CES. Functional Core To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe. Installation of new machines as per estimated schedule Machine testing & validation as per given protocol (IQ/OQ/PLC Validation etc.) To conduct customer training programs at customer site. To generate spare business and AMC business Execute the upgradation activities at customer place on time. Submitting MIS activities for the month. Offers feedback on product development, features and functions. Internal process Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform. Integrate customer feedback with our existing business process and contribution in CAPA Help in getting competitor information on products, markets, etc. People development Cross Knowledge sharing with internal team members. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Key Result Areas Prompt customer services to achieve high customer satisfaction Meet aftermarket revenue targets for the business growth. Enhance customer engagement & create business opportunities. Key Interfaces Improve CES in for respective installations Spares and service business Optimize man-days for the service execution Competencies Show more Show less

Group Company SciTech Centre Primary Responsibilities Process implementation and maintenance: Implementation and maintenance of integrated Health, Safety & Environment Management (EHS) systems across the plots and being one point of contact for any EHS related issue Maintenance of all EHS management system related documents Ensuring implementation of all safety related legal compliances & Audit Conducting Safety Audits, Inspections, Internal Audits, EHS audit and electrical audit. Successfully implementation of safety practices, initiatives, systems applicable to plant in line with corporate & legal safety guidelines Plays active role in Fire Protection, fire Prevention and ensuring safe evacuation of associates while emergency. Incident/Accident Investigation with depth root cause analysis and implementation of corrective action plan for preventing reoccurrence. Legal compliance with respect to Health, Safety and Environment and as per Maharashtra factory rules and others that applicable to industry Develop the safety policies and procedures for improvement in HSE System, Enforcement of work permit system Advising the plant management for procurement and keeping Minimum stock level of PPE’s Review and report of abnormalities in current work practices with proper CAPA Continuously engaged on HIRA for all activities within the organization as per the changes in operation, process, material, machines and surrounding conditions People process management Should able to involve all associates in HIRA and aspect-impact assessment. Facilitating and conducting various training and awareness Programs on safety and training employees on different safety topics in order to create safety culture and awareness throughout the plant by different initiatives. Advise/guide to shop floor associates on the safety aspects of job studies and to carry out detailed job safety analysis Conducting safety committee meeting & leading it at plant & corporate level Ensuring all safety measures available and in working condition Identifying the Hazards and communicating to the area owners Reviewing and inspecting the site during everyday safety walkaround. Ensuring that the legal register is always updated Ensuring that the evacuation plan is in existence Successfully conducting Mock drills as per defined SOP’s Initiating the actions to close for the complaints/suggestion raised by different stakeholders Ensuring suitable work instruction are prepared and are communicated to concerned Preparing and sending MIS and incident report time to time to shop floor management and corporate safety Thorough experience in dealing with Fire Department, MPCB other government officials for relevant audits and inspections Key Result Areas Scope Of Decision Making Takes decisions on relatively routine activities associated with safety & legal compliances, and escalates any deviations/hurdles Operates within general work instructions and supervision of the end outcomes/results, typically focusing on projects within own area of expertise Makes recommendations on matters in his/her specific area of expertise (e.g. safety initiatives, projects, etc.) Planning and preparing Budgets for procurement of safety equipments or upgradation of existing EHS infrastructure Key Interfaces Key Educational Qualification BE/Diploma Electrical/Mechanical OR Science Graduate + ADIS (Advance diploma in industrial safety) Certified from Institution of Occupational Safety and Health (IOSH) Competencies Show more Show less

Group Company SciTech Centre Primary Responsibilities Role & Responsibilities: Reviews literature and examines available research to generate and relay ideas that can enhance the product features Executes (lesser) complex projects / assemblies related with the new product development process and remains actively involved across different stages of the product development (from design to overseeing fabrication at the shopfloor to testing and validation stage) Prepares design layout of prototype based on the broad outline shared by the level above within a given timeframe To prepare, release and control Master BOM of the machine. Delivers designs of different parts of a product within specified performance, cost, and timelines set by the level above Coordinates trials and tests with various cross functional teams and generates thorough and timely reports to share with seniors Maintains record of all trials and tests and shares with the level above on a regular basis to aid product development Operates as the point of contact for any queries related with specific area of expertise (e.g. related with polymer or lab functionalities) Supports seniors in addressing technical queries of customers through data collation and analysis May occasionally respond to routine customer queries and accompany seniors on customer visits Technical / Functional Advanced understanding of: Techniques and processes associated with own area of expertise Different design tools and techniques (e.g. CAD, CAE, solid edge, etc.) Basic understanding of guidelines pertaining to the Pharma industry as applicable to his own area of expertise Basic level of expertise in the area of project management Is able to work on new product development projects basis available precedence in the market Scope Of Decision Making Operates within general work instructions and supervision of the end outcomes/results, typically focusing on projects within own area of expertise Takes decisions on relatively routine activities associated with the product development process, and escalates any deviations/hurdles with initial RCA done. Makes recommendations on matters in his/her specific area of expertise Key Result Areas Translate routine/standard designs into production documents for a specific product part/specification Key Interfaces B.Tech / B.E. in Mechanical Engineering 4-5 years experience Industry: Pharma machine manufacturing, packaging, etc Key Competencies Technical / Functional: Advanced Understanding Of Techniques and processes associated with own area of expertise Different design tools and techniques (e.g. CAD, CAE, solid edge, etc.) Basic understanding of guidelines pertaining to the Pharma industry as applicable to his own area of expertise Basic level of expertise in the area of project management Is able to work on new product development projects basis available precedence in the market Competencies Show more Show less

Group Company ACGE Job Objective Prompt customer response to achieve high customer satisfaction Meet aftermarket spares revenue targets for the business growth. Enhance delivery performance and customer engagement Primary Responsibilities Job Objective- Prompt customer response to achieve high customer satisfaction in Export Market Meet aftermarket spares revenue targets for the business growth. Enhance delivery performance and customer engagement Primary Responsibilities- Strategic and planning Support HOD-Spares in Order Management and execution of aftermarket strategy Functional Core Conversant with SAP SD module. Order Generation / Conversion - Collaborate within Team / Sales / Service Team for new order generation / conversion by reviewing Open offers. Closing Enquiry – 1. Receiving enquiries from customers, part identification to prepare quote - with help of service, QA - QC team, design team. Intimation of non availability of MM + Info parts and follow up to complete it Getting pricing if not available in system Applying for sales view from SAP Updating taxation and HS code in SAP Enquiry generation and sending quote to customer Sale order login - 1 On receipt of Cust PO /Payment, sale order to be logged in system. Sending order confirmation to customer. Carrying out CRF with Technical Team if required Taking approvals for special payment terms, dispatch without payment, SO log in without payment, credit lock removal approvals process Attaching relevant PDF documents with sales order like PO, approval and CRF if any Internal follow up for PDC and dispatch. Sending commercial docs to customer to seek dispatch approval + nomination agent details Follow up to get dispatch approval from customer. Delivery clarence in system to Commercial Team Co-ordinate with logistic team to complete dispatch procedures and certificates Sending final commercial docs (commercial Invoice, packing list, AWB or courier receipt and GSP etc..) to customer post dispatch. Supporting customer in terms of their queries related to material details - technical info + commercial info, co-ordinate with service team to resolve customer's technical queries Check outstanding payment list and intimate to customer. Follow up with customer to release outstanding payments Intimating details of received payment to finance Supporting Global Business team to remit agent commission KYC updation of Customer data base ( name, email, address, mobile no) Back up support to Colleague's in their absence and support their customers. People development Cross skill development and knowledge sharing with internal team members. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Key Result Areas Spares orders execution and support to internal customer (service dept) Improve OTDIF, Sales revenue Focus on optimising manpower and lower cost (packing, manpower) Key Interfaces Internal Interfaces External Interfaces A&C, Control Production Q&A Process Service Sales Design NPD Dispatch and logistics Planning Procurement Finance Customer Agent Educational And Experience Requirements Minimum Requirement Desired Level of Education Diploma in mechanical. Experience 6-8 Years in operations, Spare parts management and or Machine manufacturing industry Technical Competencies & Personas Persona-Builder Persona-Integrator Persona-Partner Persona-Entrepreneur Handling customer Questionnaires Sound technical knowledge CRM & SAP Knowledge of SAP communication skills Analytical ability – trouble shooting & handling Customer issues Show more Show less