 Google AdWords Campaigns:  Develop and manage Google AdWords campaigns for all the units and cafes.  Monitor campaign performance, analyze key metrics, and make data-driven decisions to enhance campaign effectiveness.  SEO Strategy:  Establish and execute SEO strategies for all units and cafes to improve organic search visibility and drive website traffic.  Conduct site audits, keyword analysis, and on-page optimization to improve search engine rankings.  Stay updated on SEO best practices and algorithm changes to ensure continuous optimization.  Website Design and Execution:  Lead the design and execution of a comprehensive website for Dylan’s & ML05.  Collaborate with web developers and designers to create user-friendly, visually appealing websites that reflect our brand identity and offerings.  Ensure website content is optimized for SEO and aligns with overall marketing objectives.  Influencer Collaborations:  Identify and collaborate with 15 influencers each month to promote our units and cafes.  Develop influencer outreach strategies, negotiate partnerships, and oversee campaign execution.  Monitor influencer performance and engagement metrics to measure the success of collaborations.  Others:  Promote awareness of brand image internally and externally.  Develop and implement comprehensive digital marketing strategies to promote the hotel& brand, and increase online visibility.  Coordination with all the agency team.  Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)  Utilize digital analytics tools such as Google Analytics, Facebook Insights, and other relevant platforms. (prepare report and strategy accordingly) Show more Show less

Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all heads of departments. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handling complaints, and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget , Marketing, and sales Plan and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long-term strategic goals for the property. Developing improvement actions, and carrying out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotel’s business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. Prepare a monthly financial report for the owners and stakeholders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Act as a final decision maker in hiring a key staff. Coordination with HOD’s for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads daily. Manage and develop the Hotel Executive team to ensure career progression and development. Be accountable for the responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Lead in all aspects of business planning. Respond to audits to ensure continual improvement is achieved. Corporate client handling and taking part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and developing strong sales prospects. Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements. Show more Show less

Strategic Learning Leadership Design and implement a group-wide learning and development strategy that supports organizational goals and brand values. Align training programs with guest experience objectives, brand audits, and operational excellence. Lead the L&D agenda across multiple properties, customizing initiatives based on hotel-specific needs while maintaining consistency. Program Design & Delivery Develop property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills. Roll out brand-mandated training programs and ensure property-wise adherence and documentation. Facilitate Train-the-Trainer (TTT) sessions and build L&D capability within each hotel. Talent & Leadership Development Identify high-potential talent and build structured development programs to support career progression and succession planning. Launch leadership academies, supervisory development tracks, and mentoring frameworks across the group. Monitoring & Evaluation Define KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores). Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders. Benchmark with industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning). Compliance & Reporting Ensure training compliance for statutory and brand audits (e.g., POSH, fire safety, FSSAI, data privacy, hygiene). Maintain central L&D dashboards, training calendars, and learning impact reports for senior management. Stakeholder Engagement Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance. Build partnerships with external vendors, training institutes, and certifying bodies. Show more Show less

Executive Support Manage the calendar, schedule meetings, appointments, travel itineraries, and events with efficiency and accuracy. Coordinate and prioritize daily schedules, ensuring optimal time management and follow-up on commitments. Prepare and review high-quality correspondence, reports, presentations, and minutes. Communication & Liaison Serve as the primary point of contact between the executive office and internal/external stakeholders. Handle confidential and sensitive information with integrity and discretion. Draft and manage executive-level communications, emails, memos, and responses. Administrative Operations Manage travel bookings (domestic/international), visa documentation, and expense reimbursements. Organize board meetings, leadership reviews, off-sites, conferences, and other key events. Maintain filing systems (physical and digital), contracts, records, and office supplies for the executive office. Project Coordination tracking project deadlines, action items, and key deliverables. Collaborate with various departments for reports, follow-ups, and information gathering. Assist in preparing agendas and coordinating executive reviews and dashboards. Show more Show less

Recruitment Strategy & Execution Handle full-cycle recruitment: sourcing, screening, interviewing, offer negotiation, and onboarding. Partner with hiring managers to define role requirements, ideal candidate profiles, and interview evaluation criteria. Build talent pipelines for recurring and critical positions using job portals, social media, employee referrals, and networking. Sourcing & Employer Branding Use advanced sourcing techniques (Boolean search, LinkedIn Recruiter, passive talent outreach). Support employer branding initiatives, including job postings, recruitment campaigns, campus engagement, and careers page updates. Represent the company professionally at job fairs, industry events, and campus drives. Candidate Experience & Communication Ensure a seamless and positive candidate experience through timely communication, feedback, and engagement. Maintain proactive candidate follow-up and relationship-building, even for future opportunities. Data Management & Compliance Maintain accurate and updated records in the ATS (Applicant Tracking System). Track recruitment metrics (TAT, source of hire, cost per hire, diversity hiring, etc.) and share dashboards with stakeholders. Ensure recruitment processes comply with internal policies and labor regulations. Show more Show less

Key Responsibilities: Operational Leadership Lead and supervise all operational departments ensuring service excellence aligned with brand standards. Implement SOPs across all guest-facing and support departments to drive consistency and quality. Monitor daily resort operations to achieve high levels of guest satisfaction and operational efficiency. Ensure all facilities (rooms, restaurants, wellness, recreation, engineering) operate smoothly and meet luxury standards. Guest Experience & Service Excellence Champion a culture of personalized service and exceptional guest experiences. Resolve guest issues promptly and professionally, ensuring root cause analysis and preventive actions. Oversee VIP services and ensure the delivery of tailored guest experiences. Financial & Business Performance Support the General Manager in achieving budgeted revenues, GOP, and operational KPIs. Optimize operational costs through effective resource management and process improvement. Review P&L reports, analyze variances, and drive profitability through efficiency initiatives. Team Leadership & Development Lead, mentor, and develop Department Heads and their teams to foster a high-performance culture. Identify training needs and collaborate with HR for skill enhancement programs. Promote cross-functional collaboration and succession planning within the resort. Health, Safety & Compliance Ensure adherence to statutory regulations including FSSAI, Fire & Safety, Health & Hygiene, Environmental standards. Implement and monitor crisis management protocols, audits, and risk assessments. Brand Standards & Quality Control Ensure operational alignment with corporate brand guidelines and service standards. Drive quality assurance initiatives, guest feedback analysis, and continuous improvement processes.

Pre-Opening Phase (Project Planning & Execution) Lead all phases of the hotel pre-opening including project readiness, budgeting, staffing, licensing, and procurement . Collaborate with developers, architects, designers, and brand teams to ensure the property meets all luxury standards. Finalize operational manuals, SOPs, OS&E planning, and critical path timelines. Recruit and onboard all senior leadership roles in line with project milestones. 🎯 Commercial & Strategic Planning Work closely with Sales, Marketing, and Revenue leaders to formulate and execute pre-opening sales strategy . Develop pricing, positioning, and branding frameworks aligned with target markets and guest segments. Build key relationships with corporate accounts, travel partners, and influencers in the destination market. 👥 Team Leadership & Culture Building Foster a high-performance culture based on trust, accountability, and guest-centricity. Ensure successful training programs are executed for all operational departments prior to soft opening. Drive alignment with brand service values and behavioral standards across departments. 🧾 Financial, Compliance & Governance Finalize and manage pre-opening and operational budgets , working closely with corporate finance and ownership. Ensure all statutory and legal compliance is met, including licenses, fire safety, HR policies, and municipal regulations. Establish procurement strategy for FF&E/OS&E in collaboration with project and purchasing teams. 🛎️ Opening & Operational Readiness Conduct soft opening and trial runs; ensure readiness for inspection, VIP previews, and press launches. Lead the transition from pre-opening to steady-state operations ensuring continuity in service delivery. Monitor guest satisfaction, service delivery, and P&L performance from day one.

🔧 Pre-Opening Culinary Planning Conceptualize and develop multi-cuisine, fine-dining, casual, banquet, and specialty outlets in line with the hotel’s positioning. Create detailed kitchen layouts , equipment specifications, and OS&E requirements in collaboration with the project and design teams. Design menus for all outlets, banquets, and in-room dining with attention to guest preferences, innovation, and profitability. Recruit and onboard top culinary talent, ensuring a mix of expertise, creativity, and consistency. Finalize SOPs, recipe costing, inventory controls, food safety guidelines, and hygiene protocols. 🍽 Operational Leadership Post-Opening Ensure seamless daily operations across all kitchens, pastry, bakery, butchery, and commissary. Maintain exceptional food quality, presentation, and consistency across all service periods and venues. Partner with F&B Service and Events teams for flawless execution of high-profile events, weddings, and corporate functions. Drive innovation by updating menus periodically, introducing local and seasonal specialties, and experimenting with international trends. 💰 Cost Control & Profitability Set and monitor food cost targets , waste control, and portion management. Work closely with procurement to optimize vendor selection, pricing, and quality control. Monitor and review kitchen P&L statements, budget variance reports, and contribute to profitability improvements. 🧑‍🍳 Team Building & Training Lead, coach, and inspire a culinary team to deliver excellence with consistency. Implement training modules on kitchen safety, hygiene, plating techniques, and guest engagement (where applicable). Promote a high-performance culture focused on discipline, innovation, respect, and teamwork. ✅ Compliance & Safety Ensure full compliance with FSSAI, HACCP, ISO 22000 , and brand food safety standards. Conduct regular kitchen audits, food quality checks, and temperature logs. Champion kitchen cleanliness, occupational safety, and sustainability practices.

🛎️ Pre-Opening Sales Setup Develop and execute a comprehensive sales strategy and action plan for the hotel launch. Assist in building a client database for the Kohima region and neighboring markets. Support in the creation of rate structures, packages, and promotional materials in collaboration with marketing and revenue teams. 🤝 Sales & Account Management Identify, target, and secure key business from corporate, government, consular, leisure, and MICE segments. Conduct regular sales calls, client meetings, site inspections, and hotel presentations. Maintain strong relationships with travel agents, tour operators, OTAs, and local influencers. 📊 Revenue & Target Achievement Achieve monthly and quarterly revenue targets across rooms, banquets, and F&B outlets. Monitor competition, pricing trends, and market shifts to optimize sales efforts. Support Director of Sales in forecasting, budgeting, and sales reporting. 📣 Brand Representation Act as a brand ambassador for the hotel in trade fairs, networking events, and local chambers. Ensure consistent brand messaging and positioning in all client interactions.