Google AdWords Campaigns: Develop and manage Google AdWords campaigns for all the units and cafes. Monitor campaign performance, analyze key metrics, and make data-driven decisions to enhance campaign effectiveness. SEO Strategy: Establish and execute SEO strategies for all units and cafes to improve organic search visibility and drive website traffic. Conduct site audits, keyword analysis, and on-page optimization to improve search engine rankings. Stay updated on SEO best practices and algorithm changes to ensure continuous optimization. Website Design and Execution: Lead the design and execution of a comprehensive website for Dylan’s & ML05. Collaborate with web developers and designers to create user-friendly, visually appealing websites that reflect our brand identity and offerings. Ensure website content is optimized for SEO and aligns with overall marketing objectives. Influencer Collaborations: Identify and collaborate with 15 influencers each month to promote our units and cafes. Develop influencer outreach strategies, negotiate partnerships, and oversee campaign execution. Monitor influencer performance and engagement metrics to measure the success of collaborations. Others: Promote awareness of brand image internally and externally. Develop and implement comprehensive digital marketing strategies to promote the hotel& brand, and increase online visibility. Coordination with all the agency team. Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.) Utilize digital analytics tools such as Google Analytics, Facebook Insights, and other relevant platforms. (prepare report and strategy accordingly) Show more Show less
Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all heads of departments. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handling complaints, and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget , Marketing, and sales Plan and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long-term strategic goals for the property. Developing improvement actions, and carrying out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotel’s business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. Prepare a monthly financial report for the owners and stakeholders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Act as a final decision maker in hiring a key staff. Coordination with HOD’s for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads daily. Manage and develop the Hotel Executive team to ensure career progression and development. Be accountable for the responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Lead in all aspects of business planning. Respond to audits to ensure continual improvement is achieved. Corporate client handling and taking part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and developing strong sales prospects. Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements. Show more Show less
Executive Support Manage the calendar, schedule meetings, appointments, travel itineraries, and events with efficiency and accuracy. Coordinate and prioritize daily schedules, ensuring optimal time management and follow-up on commitments. Prepare and review high-quality correspondence, reports, presentations, and minutes. Communication & Liaison Serve as the primary point of contact between the executive office and internal/external stakeholders. Handle confidential and sensitive information with integrity and discretion. Draft and manage executive-level communications, emails, memos, and responses. Administrative Operations Manage travel bookings (domestic/international), visa documentation, and expense reimbursements. Organize board meetings, leadership reviews, off-sites, conferences, and other key events. Maintain filing systems (physical and digital), contracts, records, and office supplies for the executive office. Project Coordination tracking project deadlines, action items, and key deliverables. Collaborate with various departments for reports, follow-ups, and information gathering. Assist in preparing agendas and coordinating executive reviews and dashboards. Show more Show less
Strategic Learning Leadership Design and implement a group-wide learning and development strategy that supports organizational goals and brand values. Align training programs with guest experience objectives, brand audits, and operational excellence. Lead the L&D agenda across multiple properties, customizing initiatives based on hotel-specific needs while maintaining consistency. Program Design & Delivery Develop property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills. Roll out brand-mandated training programs and ensure property-wise adherence and documentation. Facilitate Train-the-Trainer (TTT) sessions and build L&D capability within each hotel. Talent & Leadership Development Identify high-potential talent and build structured development programs to support career progression and succession planning. Launch leadership academies, supervisory development tracks, and mentoring frameworks across the group. Monitoring & Evaluation Define KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores). Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders. Benchmark with industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning). Compliance & Reporting Ensure training compliance for statutory and brand audits (e.g., POSH, fire safety, FSSAI, data privacy, hygiene). Maintain central L&D dashboards, training calendars, and learning impact reports for senior management. Stakeholder Engagement Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance. Build partnerships with external vendors, training institutes, and certifying bodies. Show more Show less
Recruitment Strategy & Execution Handle full-cycle recruitment: sourcing, screening, interviewing, offer negotiation, and onboarding. Partner with hiring managers to define role requirements, ideal candidate profiles, and interview evaluation criteria. Build talent pipelines for recurring and critical positions using job portals, social media, employee referrals, and networking. Sourcing & Employer Branding Use advanced sourcing techniques (Boolean search, LinkedIn Recruiter, passive talent outreach). Support employer branding initiatives, including job postings, recruitment campaigns, campus engagement, and careers page updates. Represent the company professionally at job fairs, industry events, and campus drives. Candidate Experience & Communication Ensure a seamless and positive candidate experience through timely communication, feedback, and engagement. Maintain proactive candidate follow-up and relationship-building, even for future opportunities. Data Management & Compliance Maintain accurate and updated records in the ATS (Applicant Tracking System). Track recruitment metrics (TAT, source of hire, cost per hire, diversity hiring, etc.) and share dashboards with stakeholders. Ensure recruitment processes comply with internal policies and labor regulations. Show more Show less
Key Responsibilities: Operational Leadership Lead and supervise all operational departments ensuring service excellence aligned with brand standards. Implement SOPs across all guest-facing and support departments to drive consistency and quality. Monitor daily resort operations to achieve high levels of guest satisfaction and operational efficiency. Ensure all facilities (rooms, restaurants, wellness, recreation, engineering) operate smoothly and meet luxury standards. Guest Experience & Service Excellence Champion a culture of personalized service and exceptional guest experiences. Resolve guest issues promptly and professionally, ensuring root cause analysis and preventive actions. Oversee VIP services and ensure the delivery of tailored guest experiences. Financial & Business Performance Support the General Manager in achieving budgeted revenues, GOP, and operational KPIs. Optimize operational costs through effective resource management and process improvement. Review P&L reports, analyze variances, and drive profitability through efficiency initiatives. Team Leadership & Development Lead, mentor, and develop Department Heads and their teams to foster a high-performance culture. Identify training needs and collaborate with HR for skill enhancement programs. Promote cross-functional collaboration and succession planning within the resort. Health, Safety & Compliance Ensure adherence to statutory regulations including FSSAI, Fire & Safety, Health & Hygiene, Environmental standards. Implement and monitor crisis management protocols, audits, and risk assessments. Brand Standards & Quality Control Ensure operational alignment with corporate brand guidelines and service standards. Drive quality assurance initiatives, guest feedback analysis, and continuous improvement processes.
Pre-Opening Phase (Project Planning & Execution) Lead all phases of the hotel pre-opening including project readiness, budgeting, staffing, licensing, and procurement . Collaborate with developers, architects, designers, and brand teams to ensure the property meets all luxury standards. Finalize operational manuals, SOPs, OS&E planning, and critical path timelines. Recruit and onboard all senior leadership roles in line with project milestones. 🎯 Commercial & Strategic Planning Work closely with Sales, Marketing, and Revenue leaders to formulate and execute pre-opening sales strategy . Develop pricing, positioning, and branding frameworks aligned with target markets and guest segments. Build key relationships with corporate accounts, travel partners, and influencers in the destination market. 👥 Team Leadership & Culture Building Foster a high-performance culture based on trust, accountability, and guest-centricity. Ensure successful training programs are executed for all operational departments prior to soft opening. Drive alignment with brand service values and behavioral standards across departments. 🧾 Financial, Compliance & Governance Finalize and manage pre-opening and operational budgets , working closely with corporate finance and ownership. Ensure all statutory and legal compliance is met, including licenses, fire safety, HR policies, and municipal regulations. Establish procurement strategy for FF&E/OS&E in collaboration with project and purchasing teams. 🛎️ Opening & Operational Readiness Conduct soft opening and trial runs; ensure readiness for inspection, VIP previews, and press launches. Lead the transition from pre-opening to steady-state operations ensuring continuity in service delivery. Monitor guest satisfaction, service delivery, and P&L performance from day one.
🔧 Pre-Opening Culinary Planning Conceptualize and develop multi-cuisine, fine-dining, casual, banquet, and specialty outlets in line with the hotel’s positioning. Create detailed kitchen layouts , equipment specifications, and OS&E requirements in collaboration with the project and design teams. Design menus for all outlets, banquets, and in-room dining with attention to guest preferences, innovation, and profitability. Recruit and onboard top culinary talent, ensuring a mix of expertise, creativity, and consistency. Finalize SOPs, recipe costing, inventory controls, food safety guidelines, and hygiene protocols. 🍽 Operational Leadership Post-Opening Ensure seamless daily operations across all kitchens, pastry, bakery, butchery, and commissary. Maintain exceptional food quality, presentation, and consistency across all service periods and venues. Partner with F&B Service and Events teams for flawless execution of high-profile events, weddings, and corporate functions. Drive innovation by updating menus periodically, introducing local and seasonal specialties, and experimenting with international trends. 💰 Cost Control & Profitability Set and monitor food cost targets , waste control, and portion management. Work closely with procurement to optimize vendor selection, pricing, and quality control. Monitor and review kitchen P&L statements, budget variance reports, and contribute to profitability improvements. 🧑🍳 Team Building & Training Lead, coach, and inspire a culinary team to deliver excellence with consistency. Implement training modules on kitchen safety, hygiene, plating techniques, and guest engagement (where applicable). Promote a high-performance culture focused on discipline, innovation, respect, and teamwork. ✅ Compliance & Safety Ensure full compliance with FSSAI, HACCP, ISO 22000 , and brand food safety standards. Conduct regular kitchen audits, food quality checks, and temperature logs. Champion kitchen cleanliness, occupational safety, and sustainability practices.
🛎️ Pre-Opening Sales Setup Develop and execute a comprehensive sales strategy and action plan for the hotel launch. Assist in building a client database for the Kohima region and neighboring markets. Support in the creation of rate structures, packages, and promotional materials in collaboration with marketing and revenue teams. 🤝 Sales & Account Management Identify, target, and secure key business from corporate, government, consular, leisure, and MICE segments. Conduct regular sales calls, client meetings, site inspections, and hotel presentations. Maintain strong relationships with travel agents, tour operators, OTAs, and local influencers. 📊 Revenue & Target Achievement Achieve monthly and quarterly revenue targets across rooms, banquets, and F&B outlets. Monitor competition, pricing trends, and market shifts to optimize sales efforts. Support Director of Sales in forecasting, budgeting, and sales reporting. 📣 Brand Representation Act as a brand ambassador for the hotel in trade fairs, networking events, and local chambers. Ensure consistent brand messaging and positioning in all client interactions.
Executive Support Manage the calendar, schedule meetings, appointments, travel itineraries, and events with efficiency and accuracy. Coordinate and prioritize daily schedules, ensuring optimal time management and follow-up on commitments. Prepare and review high-quality correspondence, reports, presentations, and minutes. Communication & Liaison Serve as the primary point of contact between the executive office and internal/external stakeholders. Handle confidential and sensitive information with integrity and discretion. Draft and manage executive-level communications, emails, memos, and responses. Administrative Operations Manage travel bookings (domestic/international), visa documentation, and expense reimbursements. Organize board meetings, leadership reviews, off-sites, conferences, and other key events. Maintain filing systems (physical and digital), contracts, records, and office supplies for the executive office. Project Coordination tracking project deadlines, action items, and key deliverables. Collaborate with various departments for reports, follow-ups, and information gathering. Assist in preparing agendas and coordinating executive reviews and dashboards.
Key Responsibilities 1. Pre-Opening Planning & Execution Coordinate with project, design, and procurement teams for smooth handover from construction to operations. Develop detailed pre-opening timelines, budgets, and checklists covering all operational departments. Ensure brand standard implementation across rooms, F&B outlets, public areas, and back-of-house facilities. Oversee OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) procurement for timely setup. 2. Team Building & HR Readiness Recruit, train, and mentor department heads and key team members to ensure service excellence from Day 1. Drive pre-opening training programs focusing on SOPs, brand culture, and guest service standards. 3. Sales, Marketing & Business Development Develop and implement the hotel’s pre-opening sales and marketing strategy in alignment with corporate teams. Build relationships with local corporations, travel partners, and media to generate pre-opening buzz and bookings. Establish online presence, pricing strategy, and distribution channels pre-launch. 4. Financial & Budgetary Controls Prepare and monitor pre-opening budgets to ensure cost control and financial efficiency. Implement revenue management systems and forecasting tools for optimal business performance post-opening. 5. Licensing & Compliance Oversee acquisition of all necessary licenses, permits, and certifications for hotel operations. Ensure adherence to safety, security, health, and environmental standards before and after opening. 6. Operational Readiness & Launch Conduct mock drills, soft openings, and trial runs to fine-tune guest experiences. Ensure operational excellence for a seamless grand opening and brand-compliant guest journey.
Company Description Hotel Polo Towers Group is a collection of intimate luxury hotels located in holiday destinations such as Meghalaya and Kolkata. Our retreats offer a tranquil and charming experience, reminiscent of sun-kissed, leisurely holidays where guests can unwind and enjoy the simplicity of life. Combining luxury with simplicity, our hotels provide a haven for rich, little discoveries and unhurried living. Welcome to The Polo Towers experience. Role Description This is an on-site full-time role for a General Manager, located in Kohima. The General Manager will oversee daily operations of the hotel, ensuring the highest level of service and guest satisfaction. Responsibilities include managing staff, coordinating activities across various departments, developing and implementing strategic plans, and maintaining financial oversight. The role also involves maintaining quality standards, ensuring compliance with regulations, and creating a welcoming environment for guests. Qualifications Strong leadership and team management skills Experience in strategic planning and financial management Excellent communication and interpersonal skills Customer service and guest relations expertise Ability to multitask and solve problems under pressure Knowledge of hospitality industry standards and regulations Relevant experience in hotel management or a similar role is required Bachelor's degree in Hospitality Management, Business Administration, or related field
You will be joining Hotel Polo Towers Group as a Manager on Duty in Kolkata. Your role will involve overseeing daily operations, managing staff, addressing guest inquiries and concerns, ensuring guest satisfaction, and maintaining hotel security. Your leadership, communication, and problem-solving skills will be crucial in this position. Previous experience in customer service and the hospitality industry will be advantageous, along with the ability to multitask and work well under pressure. Knowledge of hotel operations and procedures, attention to detail, and organizational skills are key requirements. Flexibility in working hours and shifts is essential, and proficiency in hotel management software would be a plus. A Bachelor's degree in Hospitality Management or a related field is preferred for this full-time on-site role.,
Key Responsibilities Project Planning & Execution: Develop detailed project plans, timelines, budgets, and resource allocation for multiple hotel construction and renovation projects. Oversee the execution of civil, MEP, interior fit-outs, and related works ensuring adherence to specifications, standards, and timelines. Vendor & Contractor Management: Identify, evaluate, and negotiate with contractors, suppliers, architects, and consultants for project requirements. Monitor vendor performance and ensure timely delivery of goods and services within budgetary limits. Budgeting & Cost Control: Prepare and monitor project budgets, ensuring cost control through regular analysis and value engineering. Approve project-related expenses in line with corporate financial policies. Quality & Compliance: Ensure strict adherence to quality, safety, and environmental standards in all projects. Coordinate with statutory bodies for approvals, licenses, and compliance requirements. Team Leadership & Coordination: Lead and mentor project teams across multiple locations for smooth project implementation. Coordinate with internal stakeholders – Operations, Finance, HR, and other departments for project integration. Reporting & Documentation: Provide regular progress reports, dashboards, and presentations to senior management. Maintain complete documentation for contracts, agreements, and project-related approvals.
🏨 Pre-Opening Phase: Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators). Set up SOPs, checklists, and guest handling protocols in alignment with brand standards. Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile check-in). Support mock drills and trial runs to prepare the department for operational readiness. 👤 Guest Experience Management: Ensure seamless check-in/check-out, VIP handling, and guest services are delivered with consistency and warmth. Handle guest complaints and service recovery proactively, maintaining high satisfaction scores. Personally welcome dignitaries, VIPs, repeat guests, and corporate partners to uphold brand loyalty. 🧑 💼 Team Leadership & Training: Lead and mentor a team of front desk agents, guest relations executives, concierge staff, and bell desk personnel. Implement daily briefings, performance reviews, and grooming standards. Coordinate with HR and L&D to drive continuous learning, cross-training, and career development plans. 🧾 Operational Excellence & Reporting: Monitor daily occupancy, arrivals/departures, and group movement to ensure manpower and operational readiness. Ensure cash handling, billing, night audit, and guest folio management is accurate and audit-ready. Maintain departmental budgets, cost controls, and forecast accuracy. 🤝 Interdepartmental Coordination: Liaise closely with Housekeeping, Engineering, F&B, and Security to ensure a seamless guest experience. Collaborate with Sales & Reservations for group check-ins, room blocks, and special requests.
Key Responsibilities 1. Pre-Opening Responsibilities Develop and implement pre-opening F&B strategies, checklists, and timelines. Collaborate with architects and designers for layout finalization of restaurants, bars, banquet kitchens, and service areas. Spearhead the recruitment, training, and onboarding of the F&B team across restaurants, banquets, and in-room dining. Develop SOPs for all F&B outlets in alignment with brand standards and local compliance requirements. Coordinate with procurement for kitchen equipment, tableware, cutlery, and bar supplies. Conduct pre-launch mock drills, soft openings, and trial runs for operational readiness. 2. Operations Management Oversee day-to-day operations of all F&B outlets, including specialty restaurants, banquets, room service, and bars. Ensure excellence in guest experience through personalized service, menu innovation, and quality assurance. Collaborate with the Executive Chef for menu planning, costing, and seasonal promotions. Monitor hygiene, food safety, and licensing compliance for all outlets. Handle guest complaints promptly with effective service recovery measures. 3. Financial & Business Performance Develop and achieve revenue targets, cost control measures, and F&B profitability in line with budgeted goals. Implement upselling techniques, promotional events, and innovative dining concepts. Prepare monthly forecasts, P&L reports, and performance analysis for management review. 4. Leadership & Team Development Lead, motivate, and mentor a diverse F&B team to deliver consistent 5-star service standards. Organize regular training sessions on service excellence, wine knowledge, mixology, and customer engagement. Drive team engagement initiatives to reduce attrition and foster career growth.
Key Responsibilities 1. Pre-Opening Responsibilities Develop and implement the housekeeping pre-opening plan , including timelines, SOPs, and quality standards. Collaborate with the project team for finalization of guestroom layouts, OS&E procurement , and laundry equipment requirements. Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable). Set up inventory control systems, standard cleaning procedures, linen management , and guest amenity standards . Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards. 2. Operational Excellence Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene . Monitor housekeeping budgets, operating supplies , and cost controls to meet financial targets. Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition. Ensure compliance with health, safety, and brand standards , including HACCP and ISO guidelines. 3. Guest Experience & Quality Assurance Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests. Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution. Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms. 4. Team Leadership & Training Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth. Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols . Build a positive, disciplined, and guest-focused departmental culture .