General Manager

Pre-Opening Phase (Project Planning & Execution)

• Lead all phases of the hotel pre-opening including

  project readiness, budgeting, staffing, licensing, and procurement

  .
• Collaborate with developers, architects, designers, and brand teams to ensure the property meets all luxury standards.
• Finalize operational manuals, SOPs, OS&E planning, and critical path timelines.
• Recruit and onboard all senior leadership roles in line with project milestones.

Commercial & Strategic Planning

• Work closely with Sales, Marketing, and Revenue leaders to formulate and execute

  pre-opening sales strategy

  .
• Develop pricing, positioning, and branding frameworks aligned with target markets and guest segments.
• Build key relationships with corporate accounts, travel partners, and influencers in the destination market.

Team Leadership & Culture Building

• Foster a high-performance culture based on trust, accountability, and guest-centricity.
• Ensure successful training programs are executed for all operational departments prior to soft opening.
• Drive alignment with brand service values and behavioral standards across departments.

Financial, Compliance & Governance

• Finalize and manage

  pre-opening and operational budgets

  , working closely with corporate finance and ownership.
• Ensure all statutory and legal compliance is met, including licenses, fire safety, HR policies, and municipal regulations.
• Establish procurement strategy for FF&E/OS&E in collaboration with project and purchasing teams.

Opening & Operational Readiness

• Conduct soft opening and trial runs; ensure readiness for inspection, VIP previews, and press launches.
• Lead the transition from pre-opening to steady-state operations ensuring continuity in service delivery.
• Monitor guest satisfaction, service delivery, and P&L performance from day one.