General Manager

Position: General Manager - Operations

Experience: 12+ Years

Location: Pacific Mall, Delhi

About

Job Summary:

Responsible for overseeing the overall operations, financial performance, and team management at Dave & Buster’s India, ensuring a seamless and engaging guest experience aligned with brand standards.

Key Responsibilities:

1. Operations Management

• Oversee daily F&B, arcade, and guest operations ensuring smooth and efficient functioning.
• Maintain brand standards for service, hygiene, safety, and facility upkeep.

2. Financial Performance

• Drive revenue growth, monitor budgets, and control operating costs.
• Analyze financial reports to ensure achievement of sales and profitability targets.

3. Team Leadership & Development

• Lead, train, and motivate departmental heads and frontline teams.
• Build a high-performance culture focused on accountability and engagement.

4. Guest Experience

• Ensure consistent delivery of superior guest service across all areas.
• Address escalated guest concerns promptly and implement feedback-based improvements.

5. Marketing & Business Development

• Support promotional events, partnerships, and campaigns to boost footfall.
• Identify new business opportunities and local tie-ups for revenue enhancement.

6. Compliance & Safety

• Ensure adherence to statutory regulations, brand SOPs, and safety protocols.
• Maintain valid licenses and readiness for internal and external audits.

7. Reporting & Coordination

• Submit periodic operational and financial performance reports to management.
• Coordinate with corporate and brand teams for alignment on goals and standards.

Qualifications & Experience:

• Graduate/Postgraduate in Hospitality, Business Administration, or related field.
• 10–15 years’ experience in hospitality, F&B, or entertainment industry, with at least 5 years in a senior leadership role.

mrunali.khairnar@imagicaaworld.com