Head of Operations

As the Head of Operations at our technology business in the capital markets domain, your role will involve overseeing delivery, operations, hiring, people management, and client engagement. Your strategic expertise and strong mix of domain knowledge, operational excellence, people leadership, and client management skills will be crucial in driving efficiency, quality, and growth. **Key Responsibilities:** - **Operational Leadership** - Oversee end-to-end service delivery for capital markets clients, including consulting, managed services, and technology solutions. - Establish and monitor operational KPIs for project delivery, client satisfaction, quality assurance, and productivity. - Drive continuous process improvement in delivery frameworks, governance, and compliance. - Manage vendor relationships, resource allocation, and capacity planning. - **Client & Stakeholder Management** - Act as a senior escalation point for clients to ensure service excellence and foster long-term relationship growth. - Translate client needs into scalable delivery models and value-added solutions. - **People Leadership** - Lead cross-functional teams of technologists. - Develop a high-performance culture through coaching, mentoring, and talent management. - Foster collaboration across teams and projects. - Oversee the hiring process by collaborating closely with the HR team. **Qualifications & Experience:** - 10+ years of experience in the IT industry, with at least 5 years in a senior operations leadership role. - Strong understanding of capital markets, including trading, risk, compliance, middle/back-office operations, FIX, OMS/EMS, etc. - Proven track record in delivery management, operations scaling, and client engagement. - Experience working with global clients, particularly hedge funds, investment banks, and asset managers. - Excellent leadership, communication, and stakeholder management skills. - B.Tech or MBA degree preferred.,