Head of Operations

Sales & Operations Head Build What Others Think Is Impossible

Location:

Experience:

Reports To:

Business:

Scale Today:

The Mandate

This is not a role for operators.

builders

?100 Cr to ?300 Cr

Managing Director

Who You Are

You are someone who:

• Thinks like a

  founder

  , not a functional head.
• Has built and scaled businessesnot just managed them.
• Operates with an

  extreme bias for action

  and speed.
• Is deeply passionate about creating something meaningful and lasting.
• Demands excellencefrom self and from teams.
• Builds strong leaders, not just large teams.
• Thrives in ambiguity and turns pressure into performance.

What You Will Own

1. End-to-End Business & P&L Ownership

• Own topline, profitability, and execution across EBOs, MBOs, and E-Commerce.
• Build and deliver the roadmap to scale from ?100 Cr to ?300 Cr in 2436 months.
• Drive a tight business cadencedaily reviews, weekly actions, quarterly outcomes.

2. Merchandising Excellence (Core Growth Lever)

• Own the merchandising strategy across channelsright product, right quantity, right place, right time.
• Drive assortment planning, range architecture, pricing, and margin management.
• Improve sell-through, inventory turns, and GMROI across EBOs, MBOs, and digital.
• Partner closely with design and sourcing teams to align product creation with commercial outcomes.

3. Business Development & New Store Openings (EBO / Franchise)

• Lead aggressive

  new store expansion

  across metro, Tier 1, and high-potential Tier 2 cities.
• Drive site identification, feasibility, ROI evaluation, and faster store rollouts.
• Build a

  high-quality, disciplined franchise network

  with strong partner economics.
• Ensure flawless store launch execution and rapid ramp-up to productivity.

4. High-Performance Retail Operations

• Set gold standards for store operations, VM, manpower productivity, and customer experience.
• Drive LFL growth, ATV, UPT, conversion, and shrinkage control.
• Build scalable SOPs that enable speed without compromising brand integrity.

5. MBO & Distribution Growth

• Transform the 200+ MBO network into a consistent, scalable growth engine.
• Expand distribution, deepen regional penetration, and improve partner productivity.
• Drive visibility, merchandising dominance, and secondary sales.

6. E-Commerce & Omni-Channel Scale-Up

• Build E-Commerce as a meaningful, profitable channel across marketplaces and D2C.
• Drive assortment strategy, pricing discipline, visibility, and conversion.
• Enable true omni-channel executionsingle inventory, single customer view, single brand experience.

7. Build a Championship Team

• Hire, develop, and lead a

  best-in-class sales, merchandising, and operations leadership team

  .
• Create a culture of ownership, speed, accountability, and execution excellence.
• Raise the performance bar year after year.

What You Bring

• 1822 years of leadership experience in retail, apparel, fashion, or ethnic wear.
• Proven track record of scaling multi-channel retail businesses aggressively.
• Strong exposure to merchandising, franchise expansion, and e-commerce.
• Deep commercial acumen with hands-on P&L ownership.
• High energy, resilience, and an obsession with outcomes.

Why This Role Is Career-Defining

build one

You will work directly with the MD to shape strategy and execution.

You will be measured by impact, not intent.

You will leave behind a business that is materially bigger, stronger, and future-ready.

If you are looking for comfort, this role is not for you.

impact, ownership, and legacy

Please review the JD carefully and apply only if your experience closely aligns with the role and its mandate.