Head of Operations

ROLES & RESPONSIBILITIES

Be a thought leader and partner to establish and implement the strategic roadmap for the Operations function in Gurugram

Demonstrate subject matter expertise in Private and Credit Investment and Client Operations lifecycles and processes.

Responsible for daily, monthly, and quarterly deliveries from the functional teams in Gurugram with a specific focus on operational excellence, stakeholder engagement, and reporting.

Drive process transformation and development and implementation of best practices and procedures to optimize performance and promote efficiency.

Build high performing and highly engaged teams through deep subject matter expertise, transparency, accountability enabling long term career growth and development.

Deliver on people manager responsibilities on hiring and onboarding, training programs and championing employee development, performance management, problem solving and conflict management and team engagement.

Maintain clear and consistent communication across Global Operations stakeholders and build strong relationships with Business Operations teams including Finance, Technology, Tax, Legal & Compliance, etc. to foster collaboration and alignment.

QUALIFICATIONS

Bachelor's Degree in related field (Economics, Finance or Business) required. Advanced degrees or certifications (eg CFA, CPA or MBA) is an added qualification.

Minimum 15+ years of experience in an operations leadership role in a private equity firm or similar investment environment.

Proven leadership experience in managing and developing high-performing teams, specifically in a fast paced and high performing environment.

Ability to think critically, make decisions, and provide solutions to complex operational problems.

Excellent communication, interpersonal, and relationship management skills

Understanding of private equity processes within business operations

Ability to prioritize and make decisions in a fast?paced environment

Strong organizational skills and work ethics

Trustworthy, thought leader and self-starter

Technical capabilities on SQL, VBA and data visualization tools like Tableau or Power BI preferred.