Head of Operations

AllianceIT

50 Most Promising IT Services Companies (2014) by CIO Review

Job Title

Head – GCC Operations, Global Client Acquisition & Revenue Growth

(IT & Non-IT Staffing | USA, Europe, Japan, LATAM, India)

Location:

Employment Type:

Markets:

About the Role

Global Capability Center (GCC) Operations Excellence Center in India

P&L-impacting leadership role

proven business builder and revenue owner

Key Responsibilities

1️⃣ Global New Client Acquisition & Revenue Ownership (MANDATORY)

• Own and drive end-to-end revenue generation

  across:

• India domestic market

• United States

• Europe

• Japan

• Personally lead

  new logo acquisition

  , revenue growth, and account expansion
• Sell and close:

• IT Staffing

• Non-IT Staffing

• IT Services / Project & Managed Services

• Build and execute go-to-market strategies for global regions
• Own sales pipeline, forecasting, deal closures, and revenue targets
• Establish strong CXO, procurement, and vendor-management relationships
• Work directly with U.S. leadership on global revenue strategy

Proven track record of revenue generation and new client wins is a NON-NEGOTIABLE requirement.

2️⃣ GCC Setup & Operations Excellence

• Establish, scale, and lead the

  India GCC Operations Excellence Center

• Build recruiting, delivery, sales support, and shared services teams
• Define SOPs, KPIs, governance, and quality frameworks aligned to growth
• Ensure operational scalability while supporting aggressive revenue targets

3️⃣ IT & Non-IT Staffing Leadership

• Lead global delivery for

  IT and Non-IT staffing programs

• High-volume hiring experience across:
• IT: Java, Cloud, DevOps, Data, SAP, Cyber, QA, etc.
• Non-IT: Healthcare, Manufacturing, Engineering, Finance, Admin, Operations
• Strong understanding of global staffing compliance, onboarding, and MSP/VMS models

4️⃣ IT Project & Services Execution

• Support acquisition and delivery of

  IT services and project-based engagements

• Oversee offshore / hybrid delivery models
• Ensure successful execution of T&M, fixed-price, and managed services contracts

Mandatory Experience & Qualifications

NON-NEGOTIABLE

• 12+ years

  in global staffing, GCC leadership, or IT services

• Proven ownership of revenue generation

  in:
• India
• USA
• Europe
• Japan
• Demonstrated success closing

  IT & Non-IT staffing deals

  and

  IT services projects

• Hands-on experience acquiring

  new clients (new logos)

  , not just managing accounts
• Experience building or scaling a

  GCC / Offshore Delivery Center