Head of Operations

Job Title:

Experience Required:

Location:

Employment Type:

Salary:

Experience/Skillset:

• Ability to design and implement operations aligned with business growth, learner success, and revenue objectives.
• Lead academic, marketing, sales, and support operations teams effectively.
• Strong analytical skills to make data-driven decisions and prioritize initiatives in high-growth environments.
• Lead adoption of AI tools, new workflows, or process improvements across teams.
• Build, mentor, and retain high-performing operations teams.
• Experience managing online, hybrid, and AI-assisted learning programs.
• Onboarding, scheduling, and performance tracking.
• Implement strategies to improve engagement, retention, and completion rates using AI analytics.
• Coordinate updates, versioning, and integration with LMS or AI platforms.
• Understand workflows, sales funnels, lead qualification, and handoffs to delivery teams.
• Track enrollments, payments, promotions, and refunds efficiently.
• Ensure seamless post-sales onboarding and support.
• Leverage analytics to optimize conversion rates, revenue forecasting, and operational KPIs.
• Experience with LMS, AI-powered learning platforms, and digital content delivery systems.
• Ability to monitor KPIs, generate dashboards, and interpret operational metrics.
• Coordinate with other cross-functional teams for operational efficiency.
• Create scalable, repeatable processes for academic, sales, and support operations.
• Identify bottlenecks, eliminate redundancies, and implement process improvements.
• Define KPIs for teams and systems to measure efficiency, quality, and outcomes.
• Ensure operational processes meet internal and external standards.
• Work effectively across academic, marketing, sales, support, and executive teams.
• Address operational challenges proactively.
• Manage change and scale operations quickly in a fast-paced AI/EdTech environment.
• Balance priorities and expectations of learners, faculty, sales teams, and leadership.
• Leverage AI and technology to improve operations continuously.
• Knowledge of operations in high-growth AI/EdTech startups.