Head of Operations

About the Company:

Vangard Hospitality is a renowned multi-chain restaurant group with a strong presence in Mumbai and Pune. The company is known for its flagship brand Kerala Cafe, serving authentic Kerala cuisine and offering guests a delightful dining experience rooted in traditional flavors and warm hospitality.

Position Overview:

The Head of Operations will be responsible for overseeing and managing operational performance across all outlets in Mumbai, Pune, Kerala, and Bangalore. This role requires strong leadership, strategic planning, and operational excellence to ensure smooth functioning, consistent guest experience, and achievement of business targets across multiple locations.

Key Responsibilities:

Operational Leadership

• Lead and manage day-to-day operations across all outlets.
• Ensure adherence to brand standards, SOPs, and company policies.
• Conduct regular outlet audits to monitor performance, quality, and compliance.
• Drive operational efficiency and improve overall outlet performance.

Team Management & Development

• Lead, motivate, and mentor Outlet Managers, Supervisors, and staff.
• Manage manpower planning, staff allocation, and performance evaluations.
• Conduct training programs to strengthen service standards and operational processes.

Business Performance & Strategy

• Monitor sales, profitability, expenses, and operational KPIs for all outlets.
• Develop strategies to improve revenue, optimize cost control, and reduce wastage.
• Implement new initiatives, process improvements, and brand-driven projects.

Customer Experience Management

• Ensure consistent guest satisfaction across all locations.
• Address escalated customer issues and ensure effective service recovery.
• Implement systems to capture guest feedback and improve service quality.

Coordination & Cross-functional Collaboration

• Work closely with Culinary, HR, Marketing, Finance, and Supply Chain teams.
• Coordinate with central kitchen and chefs for menu consistency and food standards.
• Support in opening new outlets including planning, staffing, and operational setup.

Compliance & Safety

• Ensure compliance with FSSAI, hygiene standards, and audit requirements.
• Maintain safety protocols and operational guidelines across all sites.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 7–12+ years of experience in restaurant/hospitality operations, with multi-outlet leadership.
• Strong knowledge of F&B operations, customer service, and staff management.
• Proven ability to lead teams across multiple locations.
• Excellent communication, problem-solving, and decision-making skills.
• Willingness to travel frequently between outlets.

How to Apply

You can share your CV at priti@keralacafe.co

For more details, please Visit www.keralacafe.co

We look forward to reviewing your profile.

Job Type: Full-time

Pay: Up to ₹100,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person