Technical Presales Manager

Technical Presales Manager — Digital Workplace ServicesLocation: Flexible (India preferred) • Function: Presales / Solution Consulting • Reports to: Director – Solutions Presales • Travel: Up to 25%About the roleTeceze is expanding its Digital Workplace Services (DWS) portfolio globally. We’re looking for a hands-on Technical Presales Manager who can translate customer pain points into scalable, secure, and margin-positive solutions across multilingual service desk, field services (FSO), device lifecycle management, modern endpoint management (Autopilot/Intune/MDM), smart lockers IT vending, IT asset disposition (ITAD) data wiping, and IT asset management (ITAM).You’ll lead discovery, solution architecture, pricing, proposal creation, and bid defense—partnering tightly with Sales, Delivery, PMO, and OEM/ISV partners (e.g., Microsoft, device OEMs, locker/vending providers).What you’ll doDeal leadership solutioningRun technical discovery workshops; map as-is vs to-be workplace journeys and service catalogs.Architect end-to-end DWS solutions spanning people, process, tooling, and SLAs/XLAs; produce reference architectures and transition plans.Own solution design documents (HLD/LLD), sizing, BOM/BOQ, effort models, and assumptions register.Build pricing using unit-based and per-device/per-user models; align to target GM% and risk profile.Create compelling proposals, SOWs, and RACI; present in orals/bid defenses with clear value and TCO.Orchestrate POCs/pilots (e.g., Autopilot zero-touch, Intune policy baselines, smart-locker workflows) and convert to productionized designs.Domain solution areas (must be fluent in these)Multilingual Service Desk (L1/L1.5/L2): Queue design, intake channels (voice/chat/email/portal), AI/VA deflection, knowledge management (KCS), shift/region coverage, language routing, ITSM integration (ServiceNow/Jira/Freshservice), SLA/XLA design, FCR/MTTR levers, and CSAT/NPS frameworks.Field Services / FSO: IMACD break-fix playbooks, spares RMA, dispatch optimization, partner ecosystem governance, site-readiness, and safety/compliance.Device Lifecycle Management: Forecasting procurement, staging/warehousing, image-less provisioning, logistics, break-fix, swap programs, returns/RMA, decommissioning, and refresh strategies.Modern Endpoint Management (MEM): Microsoft Autopilot, Intune (Windows/iOS/iPadOS/Android/macOS), Entra ID join, compliance configuration profiles, patching/rings, app packaging/distribution (Win32/MSIX), conditional access, BitLocker/FileVault, Co-Mgmt/MECM scenarios, reporting. (Jamf/ABM/ADB optional nice-to-have.)Smart Lockers IT Vending: Locker/vending workflows for pick-up/returns/spares, ServiceNow integration, chain-of-custody, audit trails, and contactless experiences for remote/hybrid users.IT Asset Disposition (ITAD) Data Wiping: Process and partner governance, multi-geo logistics, NIST 800-88 compliant sanitization, chain-of-custody, certificates of destruction/recycling, ESG reporting.IT Asset Management (ITAM/SAM): ISO 19770 concepts, hardware/software lifecycle, discovery CMDB hygiene, ELPs, license optimization, compliance risk reduction, and chargeback/showback.Presales process governanceDrive RFP/RFI responses end-to-end (requirements traceability, compliance matrix, differentiators).Align with OEMs/ISVs/alliances (e.g., Microsoft, device OEMs, locker providers) for solution validation, special bid pricing, and POC credits.Risk assessment mitigation; produce transition/runbooks and hypercare plans.Partner with Delivery for “design-for-delivery” handoffs; ensure margin fidelity vs sold model.Create reusable accelerators: sizing calculators, reference architectures, solution one-pagers, and demo scripts.What you’ll bringExperience8–12+ years in Digital Workplace / EUC, with 3–5+ years in technical presales or solution consulting.Proven wins designing and pricing global DWS deals across at least four of these: multilingual service desk, FSO, device lifecycle, Intune/Autopilot/MDM, smart lockers/vending, ITAD/data wiping, ITAM.Strong customer-facing storytelling; comfortable leading C-level conversations and technical deep dives.Technical skillsEndpoint Identity: Intune, Autopilot, Entra ID, Windows 10/11, macOS/iOS/Android management; MECM/SCCM; scripting (PowerShell preferred).ITSM/ITAM Tools: ServiceNow (ITSM/ITAM/CMDB/Discovery), Jira Service Management, Freshservice; knowledge of CMDB modeling.Automation Analytics: Baseline compliance, patch compliance, DEX/experience scoring (e.g., Insights), dashboarding for SLA/XLA reporting.Security Compliance: BitLocker, conditional access, hardening baselines, least privilege; understanding of NIST 800-88 for sanitization; familiarity with ISO 27001/SOC 2 and GDPR principles.Smart Locker/Vending Integrations: Experience designing workflows and APIs/integrations with ITSM and locker/vending platforms.Business commercial skillsUnit-rate pricing, multi-tower cost models, inflation/FX levers, and subcontractor models.Building SOWs with measurable deliverables, acceptance criteria, and service credits.Clear understanding of win themes, competitor differentiation, and objection handling.Education certifications (preferred)Bachelor’s in Computer Science/IT/Engineering or equivalent experience.ITIL® 4 Foundation (or higher).Microsoft: Endpoint Administrator (MD-102) and/or Microsoft 365 Administrator (MS-102).Bonus: AZ-104/SC-900, Jamf 200+, ServiceNow CIS (ITSM/Discovery/CMDB), CSAM/CAMP (ITAM).KPIs you’ll ownQualified pipeline influenced and win rate (%).Margin accuracy: delivered GM within ±3% of sold model.Solution rework rate: POC→Deal conversion and time-to-proposal SLAs.Customer experience: demo/pilot CSAT and bid-defense scores.What success looks like in 6–12 monthsA reusable DWS reference architecture library and pricing accelerators are in place.Two marquee wins with Autopilot/Intune and smart-locker workflows in production.ITAD data-wiping framework standardized with verifiable certificates and ESG reporting.Measurable XLA improvements (e.g., reduced time-to-productivity for new hires by 30%).#teceze #itservices #dwp