Information Technology Support Engineer

Title: Information Technology Support role Looking for Immediate Joiner to 10 days Experience: 2+ years Location: Pune Mode: Full Time / Contract role Qualifications and Skills: · Proven experience in an IT support or infrastructure role, especially with data centers, servers, storage, network devices, and cabling. · Strong understanding of critical incident response and troubleshooting techniques. · Ability to manage multiple tasks under pressure, ensuring timely resolution of issues. · Experience with equipment handovers, IMAC activities, and spare parts management. · Strong communication and collaboration skills, with the ability to work cross-functionally with central and global teams. · Proactive approach in suggesting improvements to local processes and contributing to projects. Key Competencies: 1. Technical Knowledge: o Detailed understanding of IT desktop standards, IT change management processes, and technical solutions to support future business requirements. o Ability to troubleshoot and resolve technical issues efficiently across a wide range of infrastructure systems. 2. Problem-Solving Skills: o Strong analytical skills to identify issues quickly and address the root causes with effective solutions. o Ability to think critically and develop innovative approaches to solve complex technical problems. 3. Communication Skills: o Excellent written and verbal communication skills for updating stakeholders on task progress, incidents, and resolution timelines. o Ability to explain technical issues to non-technical users in a clear, understandable manner. 4. Customer Service Orientation: o Strong commitment to providing outstanding customer service by responding promptly and effectively to user needs and concerns. o Ability to handle user complaints with empathy and a focus on delivering high-quality support. 5. Collaboration and Teamwork: o A collaborative mindset, working effectively with other departments, support teams, and external vendors to achieve shared goals. o Ability to contribute positively to team dynamics and provide support to colleagues when needed. Show more Show less