Information Technology Support Engineer

Position:

Department:

Location:

Employment Type:

Experience

Job Summary

We are seeking a Software Engineer / IT Support Engineer to support technology systems used in clinical research and pharmacovigilance operations. The role involves managing secure IT infrastructure, supporting validated systems, and ensuring compliance with clinical research regulatory requirements. The candidate will work closely with research, data management, and quality teams to ensure systems operate smoothly, securely, and in line with GAMP 5 and other industry standards.

Key Responsibilities

• Set up, monitor, and maintain secure

  VPN connections

  and access to clinical research platforms.
• Support cybersecurity activities including

  user creation, access management, security checks, and patch updates

  in line with data protection and regulatory needs.
• Assist with

  cloud environment maintenance

  (Microsoft Azure or similar), especially for research data applications.
• Install, configure, and manage

  Microsoft Office 365 Enterprise tools

  (Outlook, SharePoint, Teams) used by clinical and research teams.
• Provide technical support for

  clinical systems

  such as CTMS, eTMF, EDC, Lab systems, or other validated tools (training can be provided).
• Ensure compliance with

  GAMP 5 guidelines

  ,

  data integrity principles (ALCOA+), and basic understanding of 21 CFR Part 11

  for computerized systems.
• Support system validation activities such as user access mapping, change control documentation, and periodic review support.
• Coordinate with IT, QA, and research data teams to ensure that clinical research data is

  securely stored, backed up, and protected

  at all times.
• Troubleshoot software, hardware, and connectivity issues impacting clinical operations.

Qualifications

• Bachelor’s degree or diploma in Computer Science, IT, or related field.
• 2–4 years of experience in IT support, software setup, system administration, or supporting cloud-based systems.
• Basic understanding of

  clinical research operations

  or willingness to learn (CRO/Pharma experience preferred).
• Knowledge of

  VPN setup, cloud infrastructure, and cybersecurity practices

  .
• Experience managing

  Microsoft Office 365 Enterprise

  and user administration.
• Familiarity with

  GAMP 5

  , computerized system lifecycle, or regulated environments (preferred).
• Awareness of

  21 CFR Part 11

  and data integrity principles is an added advantage.
• Strong problem-solving, communication, and documentation skills.
• High attention to detail and ability to follow

  clinical data protection protocols

  .