You are an experienced Network Engineer responsible for managing, maintaining, and enhancing the network infrastructure. Your expertise lies in Fortinet Firewall, Cisco Switches, PFsense, VLANs, and ISP coordination. Your key responsibilities include configuring, monitoring, and troubleshooting Fortinet Firewalls to ensure network security. You will manage and maintain Cisco switches for smooth network operations, deploy, configure, and maintain PFsense firewall solutions, design and implement VLANs for efficient network segmentation, and coordinate with Internet Service Providers (ISPs) for connectivity and troubleshooting. Additionally, you will perform network performance tuning, monitoring, and optimization, ensure compliance with security policies and best practices, provide technical support, and document network configurations and updates for reference. To excel in this role, you must have 4-5 years of experience in network engineering or a related field. You should possess a strong knowledge of Fortinet Firewalls and Cisco networking, hands-on experience with PFsense and VLAN management, and the ability to troubleshoot network issues and optimize performance. Effective coordination and communication with ISPs and vendors, an understanding of network security protocols and best practices, and certifications in CCNA, CCNP, or Fortinet (preferred but not mandatory) are desired qualifications.,
Company Description Vision Plus Global Services, established in 1998, initially focused on Security Systems and expanded into the BPO domain in 2006. Currently, we partner with top BPO companies in India, operating in 11 cities with 1,500 seats and 2,000 employees nationwide. Our team manages call center services in 18 Indian languages, handling approximately 150,000 calls per day. We have expertise in Tier 1 and Tier 2 data centers, system integration with BSNL, and projects like City Surveillance and Smart Cities valued at over 100 Crores. Role Description This is a full-time on-site role for an IT Professional specializing in call center operations, located in Agartala. The IT professional will be responsible for maintaining and administering the network infrastructure, ensuring network security, troubleshooting technical issues, and providing customer service support to ensure smooth operations within the call center environment. Qualifications Strong skills in Network Administration and Information Technology Proficiency in Troubleshooting and Network Security Excellent Customer Service skills Ability to work independently and as part of a team Bachelor's degree in Information Technology, Computer Science, or related field Experience with call center IT operations is a plus