Teceze is a leading IT consulting and business process services company headquartered in the UK, with a presence in over 15 countries. With a dedicated workforce of 1500+ employees serving clients across 75+ cities, we are recognized for our comprehensive service portfolio and commitment to sustainability. We are currently hiring for a US IT Recruiter to specialize in talent acquisition across the US region, contributing to our expanding global operations.Roles and Responsibilities:Develop and execute recruitment strategies to meet staffing needs within the US IT sector.Manage the end-to-end recruitment process for various IT roles, including contract, full-time, and C2C hiring.Source candidates using platforms like LinkedIn, Dice, Monster, and internal databases, as well as through vendor management and referrals.Conduct initial screenings and interviews to evaluate candidates’ qualifications, experience, and cultural fit.Negotiate salary packages, benefits, and other compensation details.Manage and understand various US tax terms such as W2, C2C, and 1099.Handle visa sponsorship processes and ensure candidates comply with necessary visa regulations (H1B, OPT, ....).Collaborate closely with hiring managers and stakeholders to understand specific job requirements.Build and maintain a strong candidate pipeline through proactive sourcing and relationship management.Ensure compliance with US hiring regulations and company policies.Provide market insights and recommend hiring best practices to optimize recruitment processes.

Title: Proofreader - (Hindi to English & English to Hindi) Location: Gurugram Looking for Education Background experience Pay Terms: Contract/6months- Possibility to extend Scope of work – Support in reviewing/proofreading (Hindi to English & English to Hindi) translated content. Review, check, and proofread the translated contents (both OST and VO) in context of teacher training digital modules Responsibilities: Review links along with original content shall be provided by client Proofread/review the translated content (English) comparing it with the original (Hindi) content such that the meaning/essence remains the same. Do comparative Reading and Listening Ensure that contextual understanding remains the same Check for Grammar, spelling, and any other syntax errors Ensure Consistency/uniformity is maintained Quality of voiceover – pronunciation etc. Ensure that over –all no meaning is lost in translation; no graphic is missed. Record all issues/suggestions/feedback and ensure the same are incorporated (in the form of excels, articulate links or PDFs) Qualification: Native fluency in Hindi and English, with exceptional reading and writing skills in both languages. Mastery of Manak Hindi spelling conventions. Experience working in the education sector, preferably at the school or teacher training level. Ability to accurately translate between Hindi and English while preserving the original meaning and nuances. Strong understanding of Hindi grammar and vocabulary, able to justify word choice and spelling decisions. Show more Show less

Title: Information Technology Support role Looking for Immediate Joiner to 10 days Experience: 2+ years Location: Pune Mode: Full Time / Contract role Qualifications and Skills: · Proven experience in an IT support or infrastructure role, especially with data centers, servers, storage, network devices, and cabling. · Strong understanding of critical incident response and troubleshooting techniques. · Ability to manage multiple tasks under pressure, ensuring timely resolution of issues. · Experience with equipment handovers, IMAC activities, and spare parts management. · Strong communication and collaboration skills, with the ability to work cross-functionally with central and global teams. · Proactive approach in suggesting improvements to local processes and contributing to projects. Key Competencies: 1. Technical Knowledge: o Detailed understanding of IT desktop standards, IT change management processes, and technical solutions to support future business requirements. o Ability to troubleshoot and resolve technical issues efficiently across a wide range of infrastructure systems. 2. Problem-Solving Skills: o Strong analytical skills to identify issues quickly and address the root causes with effective solutions. o Ability to think critically and develop innovative approaches to solve complex technical problems. 3. Communication Skills: o Excellent written and verbal communication skills for updating stakeholders on task progress, incidents, and resolution timelines. o Ability to explain technical issues to non-technical users in a clear, understandable manner. 4. Customer Service Orientation: o Strong commitment to providing outstanding customer service by responding promptly and effectively to user needs and concerns. o Ability to handle user complaints with empathy and a focus on delivering high-quality support. 5. Collaboration and Teamwork: o A collaborative mindset, working effectively with other departments, support teams, and external vendors to achieve shared goals. o Ability to contribute positively to team dynamics and provide support to colleagues when needed. Show more Show less

Title: Proofreader - (Hindi to English & English to Hindi) Location: Gurugram Looking for Education Background experience Education: B.Ed with Translating experience Mandatory Science and Maths background in education Pay Terms: Contract/6months- Possibility to extend Scope of work – Support in reviewing/proofreading (Hindi to English & English to Hindi) translated content. Review, check, and proofread the translated contents (both OST and VO) in context of teacher training digital modules Responsibilities: Review links along with original content shall be provided by client Proofread/review the translated content (English) comparing it with the original (Hindi) content such that the meaning/essence remains the same. Do comparative Reading and Listening Ensure that contextual understanding remains the same Check for Grammar, spelling, and any other syntax errors Ensure Consistency/uniformity is maintained Quality of voiceover – pronunciation etc. Ensure that over –all no meaning is lost in translation; no graphic is missed. Record all issues/suggestions/feedback and ensure the same are incorporated (in the form of excels, articulate links or PDFs) Qualification: Native fluency in Hindi and English, with exceptional reading and writing skills in both languages. Mastery of Manak Hindi spelling conventions. Experience working in the education sector, preferably at the school or teacher training level. Ability to accurately translate between Hindi and English while preserving the original meaning and nuances. Strong understanding of Hindi grammar and vocabulary, able to justify word choice and spelling decisions. Show more Show less

Title: Information management & M365 SME / Architect Location: Remote / Hybrid(Pune) Mode: Full Time Roles and Responsibilities: Mandatory Skills: IBM, SDI, and Tivoli, Java and JavaScript We are seeking an experienced Information Management & Microsoft 365 Subject Matter Expert to lead the design, definition, and deployment of a new information management architecture within Microsoft 365 (M365). This position will also drive the strategy and initial implementation planning for M365 retention and disposal policies to align with business needs and compliance requirements. Key Responsibilities: Review and refine the proposed M365 information architecture; lead implementation in partnership with IT. Develop and advise on the initial strategy for M365 retention and disposal, with phased implementation to follow. M365 Retention and Disposal Focus Areas: Advise on the creation and configuration of retention labels and policies, including event-based retention triggers (e.g., contract expiry, employee exit). Provide guidance on configuring retention settings to manage the content lifecycle and prevent over-retention. Recommend a pilot approach with a feedback mechanism to test and optimize retention and disposal configurations before enterprise-wide deployment. Ensure initial retention and disposal settings are compliant with relevant regulations (e.g., GDPR) and internal policies. Provide expert advice on secure retention and disposal methods, including integration with Microsoft Information Protection. Offer guidance on managing personal data, subject access requests, and secure deletion of records, in line with GDPR requirements. Required Experience and Skills: Proven, extensive experience with Microsoft 365, particularly in information governance and management. In-depth expertise with Microsoft Purview Records Management. Strong functional knowledge of Microsoft 365 tools and services including SharePoint, OneDrive, and Teams. Demonstrated ability to lead cross-functional initiatives and communicate effectively across technical and non-technical stakeholders. Excellent problem-solving, strategic thinking, and leadership skills. Show more Show less

Role & responsibilities Account Management and Client Growth Identify and nurture new opportunities within existing client relationships. Ensure high client retention through exceptional IT service delivery. Build and maintain relationships with key stakeholders, including C-level executives. Conduct Quarterly Business Reviews (QBRs) to ensure client satisfaction and explore growth opportunities. Team Leadership and Development Lead a team of 10 account managers, technical consultants, and support staff. Mentor team members and drive performance to meet KPIs. Oversee resource allocation and performance management to ensure effective service delivery. Strategic Planning and Execution Develop and execute client strategies for expanding service portfolios. Collaborate with internal teams to ensure seamless service delivery and manage client escalations. Drive revenue growth through upselling and cross-selling IT services. Reporting and Analytics Track and report key performance metrics like client satisfaction, revenue growth, and team performance. Provide insights on client trends and strategic opportunities to senior leadership. Service Delivery Oversight Ensure SLAs (Service Level Agreements) are met or exceeded consistently. Handle client escalations and collaborate with project management teams for successful delivery. Preferred candidate profile 3+ years of experience in account management and client relationship roles within the IT services industry. Proven ability to identify and cultivate new business opportunities within existing accounts. Strong leadership skills with experience managing a team. Excellent interpersonal and communication skills, especially with C-level executives. Strategic mindset with a focus on driving revenue growth and service expansion. Experience in handling contract negotiations and renewals. Show more Show less

Experience: 5+ years Location: Pune & Bangalore Mode: Contract(Extendable) Job Description: IT Infrastructure Support Specialist Key Responsibilities: Critical Incident Response: Act swiftly during critical incidents to provide timely support, ensure clear communication, and coordinate global escalation and resolution. Local Infrastructure Support: Maintain and troubleshoot local data centers, servers, storage systems, network cabling, switches, and routers to reduce downtime. New Equipment Handover: Oversee installation and readiness of new or replacement equipment for smooth transitions. Spare Parts & Storage Management: Manage local spare inventory and equipment storage to ensure availability and organization. Operational Application Support: Deliver essential support for local applications, ensuring high performance and rapid issue resolution. Super User Assistance: Serve as the local expert for key systems and applications, providing advanced troubleshooting and user support. Process & Project Support: Collaborate with central teams to suggest local process improvements and support infrastructure projects. Qualifications & Skills: Experience in IT support with a focus on infrastructure (data centers, networking, hardware). Strong troubleshooting skills and incident response capabilities. Ability to manage tasks under pressure with attention to resolution speed. Proficiency in managing IT equipment lifecycle and spare inventory. Excellent communication and cross-functional collaboration skills. Proactive mindset with a focus on continual process improvement. Key Competencies: Technical Expertise: Deep knowledge of IT standards, change management, and infrastructure troubleshooting. Analytical Thinking: Quick identification of root causes and development of effective solutions. Communication: Clear updates to stakeholders and simplified explanations for end-users. Customer Focus: Strong service orientation with a user-first approach. Team Collaboration: Cooperative attitude, supporting team success and cross-team initiatives. Show more Show less

Role & responsibilities Account Management and Client Growth Identify and nurture new opportunities within existing client relationships. Ensure high client retention through exceptional IT service delivery. Build and maintain relationships with key stakeholders, including C-level executives. Conduct Quarterly Business Reviews (QBRs) to ensure client satisfaction and explore growth opportunities. Team Leadership and Development Lead a team of 10 account managers, technical consultants, and support staff. Mentor team members and drive performance to meet KPIs. Oversee resource allocation and performance management to ensure effective service delivery. Strategic Planning and Execution Develop and execute client strategies for expanding service portfolios. Collaborate with internal teams to ensure seamless service delivery and manage client escalations. Drive revenue growth through upselling and cross-selling IT services. Reporting and Analytics Track and report key performance metrics like client satisfaction, revenue growth, and team performance. Provide insights on client trends and strategic opportunities to senior leadership. Service Delivery Oversight Ensure SLAs (Service Level Agreements) are met or exceeded consistently. Handle client escalations and collaborate with project management teams for successful delivery. Preferred candidate profile 3+ years of experience in account management and client relationship roles within the IT services industry. Proven ability to identify and cultivate new business opportunities within existing accounts. Strong leadership skills with experience managing a team. Excellent interpersonal and communication skills, especially with C-level executives. Strategic mindset with a focus on driving revenue growth and service expansion. Experience in handling contract negotiations and renewals. Show more Show less

Role - L3 Backup Engineer (PPDM & Veritas NetBackup) Location - Noida Duration - 6 Months Extendable The L3 Backup Engineer will be responsible for advanced troubleshooting, operational support, and optimization of Veritas NetBackup and Data Manager (PPDM) for SQL database backups. Key Responsibilities: - Provide L3-level support for backup operations, focusing on PPDM and Veritas NetBackup. - Troubleshoot backup failures, optimize backup policies, and manage escalations. - Assist in the transition of SQL database backups to PPDM. - Conduct knowledge transfers and cross-skill L2 and L1 teams. - Ensure SLA compliance and generate backup success/failure reports. - Identify and implement automation enhancements for backup processes. Required Skills: - Expertise in PowerProtect Data Manager (PPDM) and Veritas NetBackup. - Strong troubleshooting skills for SQL database backups. - Desired experience in scripting/automation (PowerShell, Python, or Bash). - Understanding of backup infrastructure, storage, and recovery processes. Show more Show less

Title: L3 Backup Support Location: Noida Mode: Contract Experince: 5+years Role Overview: The L3 Backup Engineer will be responsible for advanced troubleshooting, operational support, and optimization of Veritas NetBackup and Data Manager (PPDM) for SQL database backups. Key Responsibilities: - Provide L3-level support for backup operations, focusing on PPDM and Veritas NetBackup. - Troubleshoot backup failures, optimize backup policies, and manage escalations. - Assist in the transition of SQL database backups to PPDM. - Conduct knowledge transfers and cross-skill L2 and L1 teams. - Ensure SLA compliance and generate backup success/failure reports. - Identify and implement automation enhancements for backup processes. Required Skills: - Expertise in PowerProtect Data Manager (PPDM) and Veritas NetBackup. - Strong troubleshooting skills for SQL database backups. - Desired experience in scripting/automation (PowerShell, Python, or Bash). - Understanding of backup infrastructure, storage, and recovery processes. Show more Show less

Job Title: Network Engineer (L3 - CCIE Level) Location: Remote (India) Contract Duration: 3 Months (with possible extension) Start Date: [Insert Start Date] Type: Contract (Remote) Job Description: We are seeking a highly skilled and experienced L3 Network Engineer (CCIE-level) to join our team for a 3-month contract engagement. The ideal candidate will have extensive hands-on experience in complex enterprise network environments and possess in-depth knowledge of routing, switching, firewall technologies, and network security. Key Responsibilities: Lead L3 support for critical network operations, ensuring 24/7 availability of enterprise infrastructure. Perform advanced troubleshooting and root cause analysis for complex network incidents. Design, configure, and implement LAN/WAN architectures and security protocols. Collaborate with internal IT teams and third-party vendors on network projects and escalations. Analyze network performance issues and provide optimization recommendations. Ensure compliance with enterprise network security policies and best practices. Prepare detailed technical documentation, including network diagrams, configuration standards, and operational procedures. Mentor and guide L2/L1 support engineers as required. Required Skills & Qualifications: CCIE Certification (Mandatory) – Routing & Switching or Enterprise Infrastructure. Minimum 8–10 years of experience in networking roles, with at least 3 years in an L3 or senior-level position. Expertise in Cisco networking technologies (routers, switches, firewalls, VPNs). Strong knowledge of dynamic routing protocols (BGP, OSPF, EIGRP). Experience with firewall platforms (Cisco ASA/FTD, Palo Alto, Fortinet – any combination). Familiarity with SD-WAN, MPLS, QoS, and network segmentation. Good understanding of network monitoring tools (SolarWinds, PRTG, Wireshark, etc.). Strong communication and documentation skills. Ability to work independently in a remote environment and manage priorities effectively. Show more Show less

Company Mission : Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better future. Company Objectives : Keep up every promise. Do more with less. Create an extraordinary customer experience. Service Delivery Manager Expectations : Project Management Planning tasks proactively Tracking planned tasks Status updates Client facing as a Overall PMO Tracking Contract signoffs, invoices and receivables Process compliance Skillsets/behavioural: Work with honesty, integrity and with the company’s best interest in mind. Take ownership of all your tasks. Continuous growth and development - ask questions. Possess excellent communication and interpersonal skills. Good at multi-tasking. Organised. Detail oriented. Punctual. Open minded. Team /Collaboration Build positive and professional working relationships. Take ownership of the success of the team. Help one another. Hold each other accountable. Work with multiple stakeholders both Internal and External The daily tasks for a service delivery coordinator typically involve overseeing the delivery of services to clients, ensuring smooth operations, and maintaining client satisfaction. Daily Tasks Team Coordination : Attend daily stand-ups or check-ins to discuss assignments and challenges. Provide guidance or troubleshooting support for complex issues. Monitor Service Performance and Operations : Review daily operational metrics against SLAs. Oversee the day's field service schedules and assignments. Incident and Problem Management : Address any issues and ensure proper escalation and resolution. Communicate with teams to understand root causes and resolution progress. Customer and Stakeholder Communication : Serve as the main point of contact responsible for the successful delivery of services that you are managing. Address feedback, concerns, and escalations from customers promptly. Performance Monitoring : Track daily KPIs, such as response time, resolution time, and SLA compliance. Identify any potential risks or delays in service delivery. Monitor and document recurring issues for long-term resolution plans. Continuous Improvement Activities : Identify areas for process improvement and suggest optimizations. Evaluate feedback from customers and teams to improve service quality. Manage Scheduled Activities : Oversee planned activities. Liaise with customer, other departments, or vendors, to ensure smooth operation of activities Additional Tasks as Required : Attend or lead meetings with clients, vendors, and senior management. Stay updated on the latest IT trends or tools in the field. Ensure adherence to organizational policies and best practices. Closure and Follow-up : Ensure that all service requests are completed satisfactorily and closed in a timely manner. Follow up with clients to confirm resolution and address any remaining concerns or additional needs. Take Ownership: Own the success of your work, the engineers you support, and your team’s work every day. Weekly Tasks Team Meetings : weekly team meetings with the service delivery team to discuss priorities, review progress on ongoing projects, and address any challenges or bottlenecks. Progress Tracking : Monitor the progress of ongoing service delivery activities throughout the week. Track task completion, milestones reached, and any delays or obstacles encountered. Client Communication : Maintain regular communication with clients throughout the week to provide updates on project status, address any issues or concerns, and gather feedback on service delivery performance. Escalation Management : Address any escalated issues or client complaints promptly and work to resolve them to the client's satisfaction. Escalate unresolved issues to higher management or other relevant stakeholders as needed. Resource Coordination : Coordinate resources, including personnel, equipment, and materials, to support ongoing service delivery activities. Ensure that resources are allocated efficiently and effectively to meet project requirements. Quality Assurance : Conduct regular quality checks on deliverables and service outputs to ensure they meet quality standards and client expectations. Address any quality issues identified and take corrective actions as necessary. Documentation and Reporting : Update project documentation, including task lists, status reports, and client communication logs, on a weekly basis. Prepare and distribute weekly progress reports summarizing project status, accomplishments, and upcoming milestones accordingly. Performance Review Meetings: Attend weekly performance check-in meetings with team members on ongoing service delivery to discuss individual performance, provide feedback, and identify areas for improvement or development. SLA Compliance : Monitor service level agreement (SLA) compliance throughout the week. Ensure that service delivery activities are meeting agreed-upon performance targets and take corrective actions to address any SLA breaches. Client Feedback Collection : Coordinator gathers feedback from the client on service delivery performance through surveys, meetings, or other feedback mechanisms. Preparation for Next Week : Review upcoming project requirements, client commitments, and resource availability to ensure readiness for the following week. Plan and prioritize tasks to ensure a smooth start to the next week's activities. Monthly Tasks Performance Review and Analysis : Help conduct a comprehensive review of service delivery performance over the past month. Analyze key metrics such as service response times, resolution rates, and client satisfaction scores to identify areas of improvement. Client Satisfaction Surveys : Distribute client satisfaction surveys to gather feedback on service quality, responsiveness, and overall experience. Analyze survey responses to identify trends and areas for improvement in service delivery. Service Level Agreement (SLA) Review : Help review existing SLAs with clients to ensure that service delivery targets and performance metrics are aligned with client expectations. Identify any SLA breaches or areas needing adjustment and work with stakeholders to address them. Resource Allocation Review : Help evaluate resource allocation and utilization trends over the past month. Determine if any adjustments are needed to optimize resource allocation and ensure efficient service delivery. Process Improvement Initiatives : Identify opportunities for process improvement in service delivery operations. Propose and implement changes to streamline workflows, reduce bottlenecks, and enhance service quality and efficiency. Training and Development Planning : Assess your training needs for service delivery based on your performance reviews and identified skill gaps. Client Meetings : Attend monthly or quarterly meetings with key clients to review service performance, discuss upcoming projects or initiatives, and gather feedback on service delivery. Documentation Review : Review and update documentation related to service delivery processes, procedures, and client-specific requirements. Ensure that all documentation is accurate, up-to-date, and easily accessible to team members. Risk Assessment : Conduct a risk assessment of service delivery operations to identify potential risks and vulnerabilities. Develop strategies and mitigation plans to address identified risks and ensure continuity of service delivery. Continuous Improvement Projects : Look into continuous improvement projects aimed at enhancing service delivery processes, systems, and tools. Collaborate with cross-functional teams to implement improvements and monitor their impact on service performance. Long-term Planning : Participate in long-term planning activities to align service delivery strategies with overall business goals and objectives. Identify emerging trends, challenges, and opportunities in the industry and develop strategies to address them proactively. Show more Show less

Job Title: Senior UK IT Recruiter Location: Chennai Department: Talent Acquisition / Recruitment Employment Type: Full-time Experience Required: 3-5 years in IT Recruitment (UK Market preferred) Job Summary: We are seeking a highly driven and experienced Senior UK IT Recruiter to join our growing recruitment team. The ideal candidate will have a strong understanding of the UK IT hiring landscape and be responsible for sourcing, screening, and placing top-tier tech talent for contract and permanent roles across the UK region. Key Responsibilities: End-to-end recruitment for IT roles in the UK (Contract and Permanent). Source candidates using job portals (e.g., CWJobs, JobServe, Reed, LinkedIn), social media, internal databases, and referrals. Screen and interview candidates to assess technical skills, experience, and cultural fit. Coordinate and schedule client interviews and follow up on feedback. Build and maintain relationships with clients, hiring managers, and candidates. Negotiate salary/rate and finalize offers in alignment with company/client policies. Stay updated with UK market trends and compliance requirements (e.g., IR35). Maintain and update recruitment tracking systems and reports. Key Requirements: Proven experience (3–5 years) in IT recruitment, specifically for the UK market . Strong understanding of UK work authorization types, IR35 rules, and compliance practices. Ability to work in a fast-paced, target-driven environment. Familiarity with UK IT technologies and job functions (e.g., .Net, Java, DevOps, Cloud, Data, etc.). Excellent communication and interpersonal skills. Experience working with clients or in an agency/consultancy environment is a plus. Preferred Qualifications: Bachelor's degree in Human Resources, Business, or related field. Experience using ATS/CRM tools like Bullhorn, Zoho Recruit, or similar. Exposure to MSP/VMS-based recruitment models (desirable). What We Offer: Opportunity to work with top-tier UK clients. Supportive and collaborative team environment. Career development and training opportunities. Show more Show less

Title: Sr Copilot solution developer Experience: 10+years Location: Remote Roles and Responsibilities: Senior Copilot Solutions Developer Location: Anywhere in India Duration: 6 Months Job Title: Senior Copilot Solutions Developer Experience: Minimum 10 Years Job Description: We are seeking an experienced Senior Copilot Solutions Developer to join our team. The ideal candidate will have a minimum of 10 years of experience in SharePoint development, site creation, and administration, with a strong focus on developing solutions using Copilot Studio. The candidate should possess advanced skills in prompt engineering and have hands-on experience in creating bots and automations using Copilot Studio. Key Responsibilities: • Develop, configure, and maintain SharePoint sites and applications. • Utilize Copilot Studio to develop innovative solutions, including bots and automations. • Apply prompt engineering techniques to optimize Copilot interactions and solutions. • Collaborate closely with stakeholders to gather requirements and develop tailored solutions. • Ensure effective communication and stakeholder management throughout the project lifecycle. • Identify and implement the best use of SharePoint, Power Platform, and Copilot solutions. • Follow SCRUM methodologies to ensure all change management processes are adhered to. Required Skills and Qualifications: • Minimum 10 years of experience in SharePoint development, site creation, and administration. • Strong knowledge of Power Applications creation. • Proficiency in Copilot and Copilot Studio, with hands-on experience in creating bots and automations. • Advanced skills in prompt engineering for optimizing Copilot solutions. • Excellent communication and stakeholder management skills. • Proven ability to work closely with stakeholders to understand requirements and develop solutions. • Experience in identifying the appropriate use of SharePoint, Power Platform, and Copilot solutions. • Solid understanding and experience with SCRUM methodologies and change management processes. Preferred Qualifications: • Certification in SharePoint, Power Platform, or related technologies. • Prior knowledge in creating solutions using Copilot Studio • Experience in other Microsoft 365 services and tools. • Strong problem-solving skills and attention to detail. Show more Show less

Job Description: 1. We are seeking a dynamic and experienced Project Manager to join our team and lead various projects from inception to completion. 2. The successful candidate will be responsible for driving project strategy, ensuring alignment with business goals, and delivering outcomes that meet or exceed expectations. 3. In this role, you will manage cross-functional teams, coordinate project activities, and serve as the main point of contact for stakeholders. 4. Your expertise in project planning, execution, and monitoring will be pivotal in mitigating risks and addressing challenges promptly. 5. We are looking for someone with a proven track record in managing projects within a fast-paced environment, demonstrating strong leadership capabilities, and fostering a culture of collaboration and continuous improvement. 6. As a Project Manager, you will engage with clients to gather requirements, set project scopes, develop timelines, and allocate resources effectively. 7. You will be expected to maintain high-quality standards while adhering to budgets and deadlines. If you thrive on challenges and have a passion for project management, we invite you to apply and help us drive our projects towards success. Responsibilities: 1. Lead project planning sessions and define project scope and objectives ensuring technical feasibility. 2. Coordinate internal resources and third parties/vendors for the flawless execution of projects. 3. Develop detailed project plans to track progress and ensure timely delivery of projects. 4. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. 5. Measure project performance using appropriate tools and techniques to enhance process efficiency. 6. Maintain comprehensive project documentation and ensure all stakeholders are informed of project status. 7. Act as the point of contact for all project-related matters and facilitate communication between stakeholders. Requirements: 1. Bachelor's degree in Project Management, Business Administration, or related field; PMP or equivalent certification preferred. 2. Proven experience as a Project Manager in a similar role with a strong understanding of project management methodologies. 3. Excellent organizational and multitasking skills with a keen attention to detail. 4. Strong leadership abilities with demonstrated experience in managing teams and building relationships. 5. Exceptional communication and interpersonal skills, capable of working with diverse groups and stakeholders. 6. Proficiency in project management software tools, such as MS Project, Asana, or Trello. 7. A results-oriented mindset with a strong focus on delivering projects on time and within budget. Show more Show less

Position Summary: As an SAP Specialized Recruiter, you will lead the end-to-end recruitment of SAP professionals across multiple geographies and industries. You will partner with key business stakeholders to understand demand, drive sourcing strategies, and deliver top SAP talent to meet both project and practice growth objectives Key Responsibilities: • Manage full-cycle recruitment for SAP roles across core modules (S/4HANA, BTP, FICO, SD) and supporting functions (technical,functional, integration). • Partner closely with business stakeholders, SAP Practice Heads, and Delivery Managers to define talent needs and hiring priorities. • Proactively source candidates using a mix of channels: LinkedIn Recruiter, job boards, SAP professional networks, referrals, and talent communities. • Develop and maintain strong talent pipelines for priority SAP skill areas. • Conduct initial candidate screening, evaluate technical/functional alignment, and assess cultural fit. • Manage offer negotiation, closing, and onboarding in collaboration with HR and Delivery. • Maintain accurate records and candidate data in the Applicant Tracking System (ATS). • Build relationships with SAP professionals across markets to create sustainable talent networks. • Stay updated on SAP market trends, certifications, compensation benchmarks, and competitor insights. Required Skills & Qualifications: • Bachelor’s degree in HR, Business, or related field. • 4–8 years of experience in SAP recruitment (in-house or agency), with a proven track record of hiring across S/4HANA, BTP, FICO, SD, and related roles. • Solid understanding of SAP architecture, key modules, and talent landscape. • Experience hiring for both permanent and contract/project-based roles. • Proven expertise in international hiring across markets (India, Europe, US, Middle East, APAC). • Strong sourcing skills leveraging LinkedIn Recruiter, Boolean search, niche SAP job boards, and networks. • Excellent stakeholder management, influencing, and communication skills. • Ability to manage high-volume and niche hiring simultaneously. • High degree of ownership, agility, and attention to detail. • Familiarity with modern ATS platforms and recruitment analytics. Preferred Qualifications: • Prior experience supporting cross-industry SAP hiring (manufacturing, automotive, BFSI, consumer goods, energy, etc.). • Exposure to niche areas within SAP BTP, SAP AI/ML integrations, or emerging technologies. • Experience working with SAP partners and global delivery models (onshore/offshore/hybrid). Additional Responsibilities: • Apply due diligence in validating the authenticity of candidate profiles thorough reference checks, employment verification, and technical evaluation in coordination with delivery leads and SMEs. • Detect and manage risks related to fake profiles, inflated resumes, and proxy interview attempts. • Leverage industry best practices and internal processes to ensure a high-quality and genuine SAP talent pipeline Show more Show less

Title: Salesforce Developer Experience: 7+ years Location: Mumbai Mode: Full Time Responsibilities: Salesforce: 7+ Aura:2+ (Hands-on) LWC: 2+ yrs( hands-on) Integration: 2 Yrs( Hands-on) Apex: 3+ Years Good Communication skills. Show more Show less

Company Mission : Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better future. Company Objectives : Keep up every promise. Do more with less. Create an extraordinary customer experience. Service Delivery Manager Expectations : Project Management Planning tasks proactively Tracking planned tasks Status updates Client facing as a Overall PMO Tracking Contract signoffs, invoices and receivables Process compliance Skillsets/behavioural: Work with honesty, integrity and with the company’s best interest in mind. Take ownership of all your tasks. Continuous growth and development - ask questions. Possess excellent communication and interpersonal skills. Good at multi-tasking. Organised. Detail oriented. Punctual. Open minded. Team /Collaboration Build positive and professional working relationships. Take ownership of the success of the team. Help one another. Hold each other accountable. Work with multiple stakeholders both Internal and External The daily tasks for a service delivery coordinator typically involve overseeing the delivery of services to clients, ensuring smooth operations, and maintaining client satisfaction. Daily Tasks Team Coordination : Attend daily stand-ups or check-ins to discuss assignments and challenges. Provide guidance or troubleshooting support for complex issues. Monitor Service Performance and Operations : Review daily operational metrics against SLAs. Oversee the day's field service schedules and assignments. Incident and Problem Management : Address any issues and ensure proper escalation and resolution. Communicate with teams to understand root causes and resolution progress. Customer and Stakeholder Communication : Serve as the main point of contact responsible for the successful delivery of services that you are managing. Address feedback, concerns, and escalations from customers promptly. Performance Monitoring : Track daily KPIs, such as response time, resolution time, and SLA compliance. Identify any potential risks or delays in service delivery. Monitor and document recurring issues for long-term resolution plans. Continuous Improvement Activities : Identify areas for process improvement and suggest optimizations. Evaluate feedback from customers and teams to improve service quality. Manage Scheduled Activities : Oversee planned activities. Liaise with customer, other departments, or vendors, to ensure smooth operation of activities Additional Tasks as Required : Attend or lead meetings with clients, vendors, and senior management. Stay updated on the latest IT trends or tools in the field. Ensure adherence to organizational policies and best practices. Closure and Follow-up : Ensure that all service requests are completed satisfactorily and closed in a timely manner. Follow up with clients to confirm resolution and address any remaining concerns or additional needs. Take Ownership: Own the success of your work, the engineers you support, and your team’s work every day. Weekly Tasks Team Meetings : weekly team meetings with the service delivery team to discuss priorities, review progress on ongoing projects, and address any challenges or bottlenecks. Progress Tracking : Monitor the progress of ongoing service delivery activities throughout the week. Track task completion, milestones reached, and any delays or obstacles encountered. Client Communication : Maintain regular communication with clients throughout the week to provide updates on project status, address any issues or concerns, and gather feedback on service delivery performance. Escalation Management : Address any escalated issues or client complaints promptly and work to resolve them to the client's satisfaction. Escalate unresolved issues to higher management or other relevant stakeholders as needed. Resource Coordination : Coordinate resources, including personnel, equipment, and materials, to support ongoing service delivery activities. Ensure that resources are allocated efficiently and effectively to meet project requirements. Quality Assurance : Conduct regular quality checks on deliverables and service outputs to ensure they meet quality standards and client expectations. Address any quality issues identified and take corrective actions as necessary. Documentation and Reporting : Update project documentation, including task lists, status reports, and client communication logs, on a weekly basis. Prepare and distribute weekly progress reports summarizing project status, accomplishments, and upcoming milestones accordingly. Performance Review Meetings: Attend weekly performance check-in meetings with team members on ongoing service delivery to discuss individual performance, provide feedback, and identify areas for improvement or development. SLA Compliance : Monitor service level agreement (SLA) compliance throughout the week. Ensure that service delivery activities are meeting agreed-upon performance targets and take corrective actions to address any SLA breaches. Client Feedback Collection : Coordinator gathers feedback from the client on service delivery performance through surveys, meetings, or other feedback mechanisms. Preparation for Next Week : Review upcoming project requirements, client commitments, and resource availability to ensure readiness for the following week. Plan and prioritize tasks to ensure a smooth start to the next week's activities. Monthly Tasks Performance Review and Analysis : Help conduct a comprehensive review of service delivery performance over the past month. Analyze key metrics such as service response times, resolution rates, and client satisfaction scores to identify areas of improvement. Client Satisfaction Surveys : Distribute client satisfaction surveys to gather feedback on service quality, responsiveness, and overall experience. Analyze survey responses to identify trends and areas for improvement in service delivery. Service Level Agreement (SLA) Review : Help review existing SLAs with clients to ensure that service delivery targets and performance metrics are aligned with client expectations. Identify any SLA breaches or areas needing adjustment and work with stakeholders to address them. Resource Allocation Review : Help evaluate resource allocation and utilization trends over the past month. Determine if any adjustments are needed to optimize resource allocation and ensure efficient service delivery. Process Improvement Initiatives : Identify opportunities for process improvement in service delivery operations. Propose and implement changes to streamline workflows, reduce bottlenecks, and enhance service quality and efficiency. Training and Development Planning : Assess your training needs for service delivery based on your performance reviews and identified skill gaps. Client Meetings : Attend monthly or quarterly meetings with key clients to review service performance, discuss upcoming projects or initiatives, and gather feedback on service delivery. Documentation Review : Review and update documentation related to service delivery processes, procedures, and client-specific requirements. Ensure that all documentation is accurate, up-to-date, and easily accessible to team members. Risk Assessment : Conduct a risk assessment of service delivery operations to identify potential risks and vulnerabilities. Develop strategies and mitigation plans to address identified risks and ensure continuity of service delivery. Continuous Improvement Projects : Look into continuous improvement projects aimed at enhancing service delivery processes, systems, and tools. Collaborate with cross-functional teams to implement improvements and monitor their impact on service performance. Long-term Planning : Participate in long-term planning activities to align service delivery strategies with overall business goals and objectives. Identify emerging trends, challenges, and opportunities in the industry and develop strategies to address them proactively. Only willing to work in North American Shifts can apply. Show more Show less

Job Type: Full-Time Experience: 6+ years in Network Engineering Job Description: We are seeking a highly skilled Senior Network Engineer with 6+ years of experience to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructures and expertise in supporting complex network environments. As a Senior Network Engineer (L2/L3 Support), you will play a key role in ensuring the smooth operation, optimization, and security of the organization's network systems. You will be responsible for troubleshooting and resolving high-level network issues, managing critical network infrastructure, and supporting network projects. Responsibilities: Provide L2/L3 technical support for network-related issues across LAN, WAN, and Data Center environments. Configure, monitor, and maintain Cisco, Dell, and HP switches, routers, and other networking equipment. Identify, troubleshoot, and resolve complex network performance and connectivity issues. Utilize diagnostic tools such as Wireshark, SolarWinds, and Cisco Prime to identify problems and optimize network performance. Implement and manage security solutions, including firewalls, VPNs, IDS/IPS, and other security measures to safeguard the network infrastructure. Assist in the design, planning, and execution of network upgrades, migrations, and deployments. Support and troubleshoot network devices, cabling, routing protocols, and network topologies. Collaborate with other teams, including system administrators, security, and application teams, to ensure smooth network operations and resolve cross-functional issues. Maintain detailed documentation for network configurations, troubleshooting steps, and best practices. Stay up-to-date with emerging networking technologies, industry trends, and best practices. Provide mentoring and guidance to junior network engineers and staff. Required Skills & Qualifications: Proficiency with Networking Equipment: Strong hands-on experience with configuring and managing Cisco, Dell, and HP switches and routers. Network Troubleshooting: Ability to identify and resolve complex network issues effectively, with a focus on minimizing downtime. Diagnostic Tools: Expertise in using diagnostic and monitoring tools such as Wireshark, SolarWinds, and Cisco Prime for network analysis and troubleshooting. Security Knowledge: Deep understanding of network security, including firewalls, VPNs, IDS/IPS, and other security mechanisms to ensure network integrity and confidentiality. Network Architecture: Knowledge of LAN, WAN, and Data Center network architectures and their respective protocols (e.g., TCP/IP, BGP, OSPF, etc.). Experience with Routing Protocols: Strong understanding of common routing protocols (e.g., OSPF, BGP, EIGRP). Problem-Solving Skills: Excellent analytical and troubleshooting skills for diagnosing and resolving complex network issues. Communication Skills: Strong written and verbal communication skills to effectively interact with both technical and non-technical stakeholders. Team Collaboration: Ability to work effectively in a team environment, providing leadership, guidance, and mentorship as needed. Preferred Skills (optional): Certifications such as CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert). Experience with cloud networking technologies (e.g., AWS, Azure) and hybrid cloud environments. Experience with network automation and orchestration tools. Experience with SD-WAN technologies. Show more Show less

Job Title : Digital Marketing Manager Job description The Digital Marketing Manager will be a client-facing leader responsible for developing and executing comprehensive digital marketing strategies. This role involves collaborating with clients to understand their business objectives, creating and implementing marketing plans, and delivering measurable outcomes. The ideal candidate is a creative thinker with expertise in SEO, SMO, Google Ads, content marketing, and affiliate marketing, coupled with excellent communication and project management skills. Key Responsibilities Client Engagement Serve as the primary point of contact for clients, attending in-person meetings to understand their business goals, challenges, and requirements. Build and maintain strong client relationships by providing regular updates, insights, and reports on campaign performance. Translate client objectives into actionable marketing strategies and plans. Strategic Planning and Execution Develop and implement comprehensive brand marketing strategies tailored to each client's unique needs and target audience. Create and manage digital marketing campaigns across multiple channels, including SEO, SMO, Google Paid Ads, and affiliate marketing. Oversee the planning and execution of affiliate marketing programs to expand client reach and boost ROI. Content Development and Marketing Lead content creation efforts, including writing, editing, and optimizing blogs, articles, social media posts, and other marketing collateral. Collaborate with creative teams to design visually appealing content for social media and digital campaigns. Ensure all content aligns with the client’s brand voice, values, and target audience. Performance Analysis Monitor and analyze key performance indicators (KPIs) to assess the success of marketing campaigns. Prepare detailed performance reports with actionable insights and recommendations for clients. Use data-driven approaches to continuously improve campaign strategies. Team Collaboration Work closely with internal teams, including design, development, and analytics, to deliver cohesive marketing solutions. Coordinate with clients' internal teams to ensure alignment on goals and deliverables. Market Trends and Innovations Stay updated on the latest trends and technologies in digital marketing. Identify opportunities for innovation and recommend new tools and strategies to clients. Qualifications and Skills Educational Background Bachelor’s degree in Marketing, Business, or a related field. A Master’s degree is a plus. Professional Experience 6+ years of experience in digital marketing, with at least 4 years in a client-facing role. Proven track record of managing successful SEO, SMO, Google Ads, content marketing, and affiliate marketing campaigns. Technical Skills Proficiency in SEO tools (e.g., Ahrefs, SEMrush, Moz), Google Ads, and social media marketing platforms. Strong understanding of analytics tools like Google Analytics and reporting dashboards. Experience with affiliate marketing platforms and strategies. Soft Skills Exceptional communication and interpersonal skills, with the ability to present ideas clearly and persuasively to clients. Strong organizational and project management skills, with the ability to manage multiple projects simultaneously. Creative thinking and problem-solving abilities. Other Requirements Ability to attend in-person client meetings and events as required. Experience working in a fast-paced, client-driven environment. Demonstrated ability to meet deadlines and deliver measurable results. Show more Show less