IT infrastructure support

Job Description

Experience: 5+ years Location: Pune & Bangalore Mode: Contract(Extendable) Job Description: IT Infrastructure Support Specialist Key Responsibilities: Critical Incident Response: Act swiftly during critical incidents to provide timely support, ensure clear communication, and coordinate global escalation and resolution. Local Infrastructure Support: Maintain and troubleshoot local data centers, servers, storage systems, network cabling, switches, and routers to reduce downtime. New Equipment Handover: Oversee installation and readiness of new or replacement equipment for smooth transitions. Spare Parts & Storage Management: Manage local spare inventory and equipment storage to ensure availability and organization. Operational Application Support: Deliver essential support for local applications, ensuring high performance and rapid issue resolution. Super User Assistance: Serve as the local expert for key systems and applications, providing advanced troubleshooting and user support. Process & Project Support: Collaborate with central teams to suggest local process improvements and support infrastructure projects. Qualifications & Skills: Experience in IT support with a focus on infrastructure (data centers, networking, hardware). Strong troubleshooting skills and incident response capabilities. Ability to manage tasks under pressure with attention to resolution speed. Proficiency in managing IT equipment lifecycle and spare inventory. Excellent communication and cross-functional collaboration skills. Proactive mindset with a focus on continual process improvement. Key Competencies: Technical Expertise: Deep knowledge of IT standards, change management, and infrastructure troubleshooting. Analytical Thinking: Quick identification of root causes and development of effective solutions. Communication: Clear updates to stakeholders and simplified explanations for end-users. Customer Focus: Strong service orientation with a user-first approach. Team Collaboration: Cooperative attitude, supporting team success and cross-team initiatives. Show more Show less