Information Technology Support Engineer

Job Title: IT Support Engineer

Company:

Location:

Employment Type:

Job Overview

, India

Key Responsibilities

• Provide on-site and remote technical support for desktops, laptops, printers, and other IT hardware.
• Install, configure, and troubleshoot Windows OS, applications, and basic networking issues.
• Handle user support requests, diagnose problems, and deliver quick, effective solutions.
• Support device imaging, system updates, software installations, and patching.
• Maintain and track IT assets, tools, and service records.
• Work with global or remote support teams for escalations and complex issues.
• Ensure adherence to security, compliance, and organizational IT policies.
• Document all work performed, including incidents, resolutions, and equipment handled.

Required Skills & Qualifications

• 1–3 years of experience as an IT Support Engineer, Desktop Support Technician, or similar role.
• Strong troubleshooting skills for hardware and Windows OS environments.
• Basic knowledge of networking (LAN, Wi-Fi, IP configuration, etc.).
• Familiarity with Microsoft 365, Active Directory, and common enterprise tools.
• Ability to work independently and manage multiple tasks efficiently.
• Good communication skills and a customer-focused approach.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience in an enterprise or multinational company environment.
• Knowledge of ticketing systems like ServiceNow, JIRA, or Remedy.

What We Offer

• Competitive contract-based compensation.
• Opportunity to work with international clients under Throne Solutions.
• Potential for future assignments based on performance.